Maintenance Technician

Founded in 2003 Wasabi's vision is to lovingly create and serve delicious Asian food for a busy nation. Wasabi now has 41 thriving restaurants across London and major UK cities and 4 in New York and in 2019, we introduced Wasabi Home Bento the grocery channel, launching exclusively in Sainsbury s. Building on that success, the grocery business broadened its reach to Tesco in September 2022, followed by exciting launches in Co-op and Morrisons in 2024. Wasabi grocery has seen phenomenal growth and is now a £62m RSV brand. Wasabi proudly stands as the No. 2 chilled ready-meal brand in the market, consistently attracting new customers to the category through an innovative East Asian range. Wasabi s menu is celebrated for its unique character, exceptional freshness, and bold flavours. Our diverse range is designed to delight a wide audience, delivering both comfort and excitement with every bite. We have an ambitious 5-year growth strategy, focusing on new restaurants, franchise partnerships, and international expansion. As we prepare for our next phase of growth and innovation, we have an incredibly exciting opportunity for a Maintenance Technician to join our Central Production Unit. The role is based in Park Royal.
To carry out reactive repairs and planned preventative maintenance (PPM) on sushi production and preparation equipment across our restaurants and Central Production Unit (CPU). The role ensures equipment reliability, food safety, and operational efficiency, supporting the smooth running of daily sushi production. Based in Park Royal with regular travel to all Wasabi restaurants nationwide. KEY RESPONSIBILITIES: Technical maintenance

• Visit retail restaurants and the CPU to diagnose, repair and service sushi production and preparation equipment.
• Perform planned preventative maintenance to minimise breakdowns and downtime.
• Carry out fault-finding using hand tools, test equipment, and electrical/mechanical diagnostic techniques.
• Repair equipment returned from restaurants, so it is ready to be used as swap-out ( floating stock ).
• Support on other projects, such as new equipment trials and evaluation as required.

Planning, records and communication

• Plan and prioritise workload, liaising with branch managers and production teams to schedule visits and minimise disruption to production.
• Maintain accurate service records, parts usage, and branch visit logs using the company s maintenance reporting system (Pronett).
• Keep asset data up to date using company asset database.
• Manage stock of spare parts, tools, and consumables effectively.
• Support continuous improvement by identifying recurring faults and proposing technical or procedural solutions.

Health, safety, food safety and training

• Ensure all maintenance work is completed safely, to a high standard, and in compliance with food hygiene and health & safety regulations.
• Carry out Portable Appliance Testing (PAT) on equipment (training can be provided).
• Provide basic guidance or training to restaurant and kitchen teams on correct machine operation and day-to-day care.
• Escalate any health and safety or food safety concerns promptly.

Seiyaku pledge

• Help our Net Zero goal by keeping equipment running efficiently and reporting any issues that waste energy or gas.
• Support Sustainable Sourcing by using approved suppliers and parts and repairing equipment where possible instead of replacing it.
• Support our Reduce Waste goal by avoiding breakdowns that cause food waste and by following recycling and waste-separation rules.
• Support our Socially Responsible goal by working safely, being fair and respectful, and helping to create an inclusive workplace.

THE CANDIDATE Skills and experience

• Experience in mechanical and/or electrical maintenance; experience in food production, hospitality or a similar environment is helpful but not essential.
• Ability to diagnose and resolve equipment faults safely and efficiently.
• Good communication skills, able to explain technical issues in straightforward language.
• Strong organisational skills: able to plan routes, manage workload independently and keep accurate records.
• Comfortable using basic IT systems (e.g. email, maintenance reporting tools, asset databases).
• Strong focus on hygiene, safety, quality and customer service.
• Interest in sustainability, reducing waste and supporting company ESG goals.

Qualifications

• Recognised engineering qualification (e.g. NVQ Level 3, City & Guilds, or equivalent in Electrical or Mechanical Engineering) desirable, or equivalent practical experience.
• Food hygiene and/or health and safety training desirable.
• PAT testing qualification desirable, or willingness to complete training.

Personal attributes

• Reliable, self-motivated and comfortable working with minimal supervision.
• Flexible and willing to travel regularly between sites using public transport (travel card provided).
• Willing to work occasional weekends or out-of-hours to support urgent repairs, with notice where possible.
• Collaborative and solution-focused, with a positive approach to working with different teams and departments.

In Return we provide:

• A great working environment
• Pension scheme
• Target Bonus
• Refer A Friend Scheme
• Free Sushi or hot food (vegan options available)
• 50% discount in our Branches
• Employee Assistant Programme
• (a service providing health and wellbeing support)
• Long Service Awards
• Wagestream - a financial wellbeing benefit that lets you access your pay as you earn it in real time and manage savings
• Life Assurance
• Electric Vehicle Scheme through Octopus
  
• Cycle To Work
• Free on-site parking
• A variety of discounts (shopping, food & drink, entertainment and health & fitness) through Perkbox and
• The opportunity to develop your skills within a growing company.

Our people make us who we are. If you're looking for an exciting challenge and this sounds like the job for you, please apply today as we can't wait to hear from you.
COME ROLL WITH US!