11 jobs found

Role: IDVA Based: Across West Mercia (Shropshire/Worcestershire/Herefordshire) Salary: £27,053.42 £28,126.17 Start Date: ASAP Duration: Fixed Term Contract until Mar 2026 Hours: Full Time Our client, a specialist Domestic Violence charity, is looking for 3 x IDVAs to join their team. Synopsis of duties: Deliver crisis intervention and advocacy for victims of domestic abuse identified as high risk. Conduct comprehensive assessments of each service user s needs and risks, ensuring accurate and timely documentation. Create, implement, and regularly review structured support plans in collaboration with service users. Actively participate in local Multi-Agency Risk Assessment Conferences (MARACs) to advocate for service users and contribute to coordinated multi-agency safety plans. Provide guidance and support to service users navigating the legal, criminal, or civil justice processes. Offer practical assistance with safety planning and independent living, ensuring access to relevant support and services from partner agencies. Promote the empowerment of service users by helping them understand and address the dynamics of domestic abuse. Gather, record, and report monitoring and evaluation data to support service delivery and continuous improvement. Essential Requirements: Experience providing support and advocacy to clients who have experienced trauma/are in crisis Knowledge and understanding of domestic abuse issues, and the needs of women and children affected by it Basic knowledge of benefits, housing and legal assistance Driving licence with access to a vehicle Supporting Futures Consulting acts as both an employer and an agency.

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery. Based within the Wiltshire Domestic Abuse Service, the IDVA team works within a multi-agency system to provide a trauma responsive, person centered independent service for victims of domestic abuse, empowering choice through informed decision making. You will hold a case load of high-risk victims, working proactively to support them and their families. FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables. Key Responsibilities Provide a high-quality service to those at the highest risk. To provide practical and emotional support to service users, working jointly with them to carry out, implement and review needs assessments and support plans. To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families. Identify and assess the risks and needs of service users using an evidence-based risk identification checklist. Work with high-risk service users to help them access services, to keep them and their children safe. Advocate for high-risk service users with agencies who can help to address the domestic abuse. Understanding the role of all relevant statutory and non-statutory services available to service users and how your role fits into them. Providing information to service users in relation to legal options, housing, health and finance. Develop and maintain working relationships with all key agency partners to address the safety of high risk service users ensuring their needs are met and safety plans are coordinated particularly through the MARAC. Manage a case load ensuring each person receives the appropriate support, tailored to their needs. Support the empowerment of the service user - assisting people to recognise the features and dynamics of domestic abuse present in their situation, and help them regain control of their lives. Support service users to maintain existing accommodation and to advocate on their behalf, in order to access accommodation and additional support. To recognise, respect and address the needs of service users who face barriers when seeking help to access the service, including those from different ethnic and cultural backgrounds, LGBTQIA+ communities, disabled people, those with complex needs and other groups which services have found difficult to reach. Provide practical and emotional support in relation to criminal and civil remedies, housing, health, education, employment, welfare benefits, counselling, legal aid and children s support. Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies. Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all. General Responsibilities Live and embody the FearFree values. To promote the service to external agencies where applicable. Give information and support to service users regarding their other needs and refer them to other support services as required. Ensure our service is widely accessible adapting practice as required to suit individuals. Work across a large geographical area to ensure locality is not a barrier to accessing services. Deliver training and information sessions to promote our service, and increase awareness and understanding of domestic abuse, sexual violence and stalking for victims and those who harm. Have a responsibility around safeguarding of both adults and children, maintaining knowledge of appropriate policies and procedures and integrated working. Support other agencies in the identification and referral of domestic abuse, sexual violence and stalking issues via promotion of service and institutional advocacy. Ensure all referrals are clearly logged on our database and all case records are kept fully updated, according to FearFree policies and procedures. Engage with case management supervision, reflective practice and clinical supervision as required, taking an active role in managing own wellbeing and supporting the wellbeing of your colleagues. Support colleagues in all services across FearFree as required. Support the sustainability of the organisation by participating in fundraising activities and sharing ideas and contacts for income generation. To engage in and contribute to effective team working with a flexible and pro-active approach, including cover for other team members holidays and sickness. Undertake all statutory and mandatory training, as required by the organisation. Application To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. For information about the processing of your personal data at FearFree, please visit our website. FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.

We are looking for a proactive and compassionate Hospital Independent Domestic Violence Advocate (IDVA) to support victims and survivors of domestic abuse within a hospital setting. This role is full-time to provide maternity cover. The role is based at West Middlesex Hospital along with some working from the Victim Support office in Old Street and some home working. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the Role As an Independent Domestic Violence Advocate you will provide pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, providing individual safety planning, trauma-informed support, guidance, information, and advocacy and enabling victim/survivors to access the services they need in the aftermath of the abuse and trauma they have experienced. You may work within a Hospital Trust's Safeguarding Team to support both patients and staff in an Acute Hospital setting, who have experienced Domestic Abuse. You will make initial contact with victims of domestic abuse, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management. Key Responsibilities: Assess risks and needs using evidence-based checklists. Focus on high-risk cases with short to medium-term crisis intervention. Assist high-risk victims in accessing safety services. Deliver tailored support and information. Understand legal frameworks for protecting children and vulnerable adults. Provide advocacy on legal, housing, health, and financial options. Empower clients to recognize domestic abuse dynamics. Participate in Multi-Agency Risk Assessment Conferences (MARAC). Work with a team to deliver respectful, dignified, and sensitive services. Maintain accurate and confidential case records. Comply with data protection laws and organizational policies. Stay updated with procedures, policies, and professional codes. About You: Ideally, you will have knowledge about legal remedies for domestic abuse victims and have experience working with drug, alcohol, and mental health issues. An understanding of benefits, housing, and homelessness would also be beneficial. You will need: Strong understanding of domestic abuse and its impact. Demonstrate proficiency in English, both verbally and in writing. Experience in statutory, voluntary, or multi-agency settings. Competency in risk and needs assessment frameworks. Understanding of safeguarding issues. Direct service delivery experience to victims or vulnerable people. Ability to manage complex caseloads and prioritize work. Strong crisis management skills. Effective communication, negotiation, and advisory skills. Commitment to equal opportunities and diversity. About Us: Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Role: CORE Independent Domestic Violence Advocate Based: Brent / Ealing Rate: £19 - £20 umb Start Date: ASAP Duration: Temp for 3 months Hours: 35 hours per week Hybrid, 2 days home working Our client, a specialist charity, are recruiting for a Core IDVA to work within a dynamic, fast-paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. Synopsis of duties: Ensure effective access to the service for women and girls and encourage their engagement with services, through multi-agency working and service flexibility. Hold a caseload and work on a rota basis within the team to conduct comprehensive assessments of needs and risk for women experiencing domestic violence, carry out short and long-term risk management, safety planning and support; and identify and refer to services appropriate to their needs, including attendance at specialist/dedicated courts and MARAC as required. Develop and deliver support plans that include delivery of high-quality face-to-face or telephone crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights, children s legislation and other appropriate interventions. Advise women of their rights and options for seeking help and support from other agencies, making referrals and coordinating the provision of multi-agency support where necessary, and proactively advocate, ensuring barriers to accessing support and protection are minimised. Proactively assess the needs and safety of any children that women using the service may have, ensure that any risks/needs identified are addressed directly with the woman and take appropriate action to safeguard them. Participate in multi-agency conferences in respect of children and adults at risk as required, providing reports and undertaking actions as necessary. If a client is involved in the criminal justice system as a witness, provide them with information, advocacy and support as cases progress through the criminal justice system, supporting them to apply for special measures and to give impact statements, to maximise their safety, to help them give the best evidence and to accompany women to court where necessary. Work with the Senior Services Manager, Team Manager and Data Insights Analyst to ensure all monitoring and evaluation for the project is accurate and fully maintained, keeping managers informed of any issues and successes. Ensure that agreed case recording and monitoring systems are kept up to date and secure, and write internal and external reports where required, including for safeguarding conferences, team meetings, managers and others as required. Participate in multi-agency working and focus groups when requested to do so, and follow through on agreed appropriate actions that arise from these. Use appropriate institutional advocacy to maximise positive outcomes and use the appropriate reporting mechanisms to highlight persistent or recurring issues that arise. Essential Requirements A thorough understanding of the dynamics of domestic abuse (physical, emotional and sexual violence, so-called honour-based violence , forced marriage, stalking and harassment) and its impact on women, children, families and communities. Knowledge and understanding of the needs and rights of and options for children and young people who are or have experienced domestic abuse, or have a parent experiencing domestic abuse, and the practical and emotional support needs Thorough knowledge of safeguarding practice, procedures and legislation. Enhanced Adult and Child DBS on the update service or dated within the last 12 months Supporting Futures Consulting acts as both an employer and an agency

Caritas Futures is proud to support a renowned charity dedicated to combating domestic violence. We are seeking compassionate and dedicated Independent Domestic Violence Advocates (IDVAs) for temporary ongoing roles based in London. Role Overview: As an Independent Domestic Violence Advocate (IDVA), you will provide specialist support to high-risk victims and survivors of domestic violence and abuse. Working both remotely and on-site, you will undertake risk assessments, safety planning, and liaise with multi-agency partners to ensure the safety and well-being of those in your care. Key Responsibilities: Conduct comprehensive risk assessments for high-risk domestic abuse cases. Develop and implement tailored safety and support plans. Work closely with law enforcement. Provide emotional support and practical assistance to survivors of domestic abuse. Advocate on behalf of clients to ensure their needs and safety are prioritized. Essential Requirements: Proven experience working as an IDVA or in a similar advocacy/support role. A current DBS on the update service, or willingness to undergo one. Strong knowledge of safeguarding vulnerable adults and risk management. Ability to work flexibly in a hybrid environment (remote and in-office in London). Commitment to the well-being and safety of vulnerable individuals. Proficiency in the Asian languages is required. At Caritas Futures , we prioritise the well-being of everyone we work with. As specialists in the charity sector, we understand the sensitive and challenging nature of this work. When you join Caritas Futures, you will benefit from: A dedicated recruitment specialist to guide you through the process. Unparalleled placement support to ensure your success. Access to an exceptional well-being package, including counselling services, the Headspace app, and weekly exercise classes. For immediate consideration, please forward your updated CV at your earliest convenience. Join us in making a profound difference in the lives of those affected by domestic violence. Apply today and be a beacon of hope and support! Caritas Recruitment is acting as an Employment Business in relation to this vacancy.

Refuge Manager - Leicester (Women's Charity) Salary: 30,868 per year Hours: Monday-Friday, 9am-5pm (37.5 hours) Benefits: 28 days annual leave + excellent benefits + clinical supervision A long-established women's charity with over 45 years of service is seeking a Refuge Manager to lead their Leicester-based team. The organisation provides specialist support to women affected by domestic abuse, offering both refuge accommodation and community outreach services. They support single women as well as women with children, helping them regain independence and rebuild their lives. This is a women-only organisation dedicated to supporting and employing women. They have a strong focus on BME (Black and Minority Ethnic) communities, so cultural awareness and the ability to speak at least one BME language is essential . The charity operates across three offices, including Coventry, Leicester, and Leicestershire, and also provides access to in-house legal support such as immigration advice for service users with complex needs. About the Role - Refuge Manager (Leicester) The Refuge Manager will play a key role in leading the operational delivery of the Leicester service. Responsibilities include: Managing a small team of 3-4 staff (both full-time and part-time) Overseeing the work of the IDVA (Independent Domestic Violence Advocate) Managing 4 refuge houses offering 18 bed spaces Ensuring safe, high-quality support within refuge accommodation Leading safeguarding, risk management, and crisis intervention Supporting residents to access appropriate services and rebuild independence Attending occasional weekend events such as International Women's Day and community activities Role Requirements Managerial qualification (essential) Senior on-call experience (essential) Experience within domestic abuse services (strongly preferred) Ability to speak at least one BME language (required) Strong cultural awareness and understanding of diverse communities Ability to lead, support, and develop staff in a specialist women's refuge environment Excellent communication, safeguarding, and crisis-management skills

Pathfinder Independent Domestic Violence Advisor (IDVA) Location: Covering Sandwell, Dudley, Walsall & Wolverhampton Family Court. When not working in the community, you will be expected to work from offices in Sandwell, Dudley or Walsall. Salary: 25,282 - 28,861 (DOE & Qualifications) Hours: Full-time, 37.5 hours (Mon-Fri, 9-5) Contract: Permanent Please note: This role is open to female applicants only under the Equality Act 2010 (Schedule 9, Part 1). We're recruiting a dedicated Pathfinder IDVA on behalf of our client to support survivors of domestic abuse as they navigate the Family Court process. This vital role focuses on empowering victims and their children, ensuring they feel informed, supported, and safe at every stage. You'll be the main point of contact for families, helping them understand the court process, advocating on their behalf, and ensuring their experiences of abuse are fully recognised within proceedings. What You'll Be Doing Providing 1:1 support to survivors and their children throughout the Family Court journey Completing risk assessments (including DASH) and developing tailored safety plans Preparing detailed reports to ensure the impact of domestic abuse is understood by court professionals Working closely with CAFCASS, partner agencies and safeguarding teams Supporting victims with pre-court preparation, attendance and post-court safety planning Delivering expert guidance within the court setting on domestic abuse dynamics Managing a caseload, keeping accurate records and participating in multi-agency meetings What We're Looking For Experience working with victims of domestic or sexual abuse, and/or a relevant IDVA qualification is essential Strong understanding of domestic abuse, safeguarding, risk assessment and trauma-informed practice Experience supporting vulnerable adults/children and managing complex cases Ability to build trust, communicate sensitively and advocate confidently Skilled in report writing, multi-agency working and maintaining professional boundaries Full UK driving licence and access to a vehicle

We have an exciting opportunity for an Independent Domestic Violence Advisor covering the Tamworth Area to join the New Era team working 37.5 hours per week. The role will focus on the identifying risk and meeting the needs of those affected by domestic abuse. The role will be covering the Tamworth area but travel pan Staffordshire will be required. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role: This role will work across Staffordshire and Stoke on Trent, but will be based in our Stafford office. Hybrid working is considered following our mandatory six month probationary period. Travel across the whole of Staffordshire will be required. As an IDVA you will be asked to: Provide a pro-active, high quality, frontline service to victims of domestic abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support. Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse Promoting the service and raising awareness of issues arising, minimising barriers and improving access to support You will need: Experience of providing support those affected by domestic abuse Experience of undertaking need and risk assessments and creating safety plans Experience of the MARAC and other partnership processes Experience of multi agency working Please see attached Job Description and Person Specification for further details. About Us: Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. How to apply: To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We look forward to hearing from you. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Role: Independent Stalking Advisor Caseworker (ISAC) Based: Waltham Cross / Hybrid Salary: £25,500 - £27,000 depending on experience Start Date: ASAP Duration: Permanent Hours: 35 hours per week -2 days from home and offices around Hertfordshire ( travel from base paid for) Our client, a well-respected domestic abuse charity is looking to recruit an Independent Stalking Advisor Caseworker (ISAC) Synopsis of duties: Identify and assess the risks and needs of stalking victims using an evidence-based risk identification checklist. Focus on and prioritise high-risk cases and provide a pro-active intervention service through individual safety planning and personal support. Work with high-risk victims of stalking to help them access services to keep them, their children, and secondary victims safe. Advocate for victims with agencies who can help to address the stalking by: Understanding the role of all relevant statutory and non-statutory services available to you and how your role fits into them. Providing advocacy, emotional and practical support, and information to victims concerning legal options, housing, health, and finance. Offer guidance to key agency stakeholders to ensure the safety of victims is paramount and safety measures are implemented. Manage a caseload ensuring each client receives the appropriate service to their needs Support the empowerment of the client and assist them in recognising the features and dynamics of stalking present in their situation, to help them regain control of their lives. Understand multi-agency partnership structures and work within a multi-agency setting where possible, supporting effective risk management strategies, while maintaining an independent role on behalf of your client, keeping their safety as central to any response. Contribute to monitoring information for the service. Working within the organisation s Case Management system OASIS, ensure your client records are complete, up to date, and contemporaneous cases are regularly reviewed so that caseloads can be managed efficiently and effectively. Act in a manner that preserves the confidentiality of all stakeholders. Comply with the code of conduct and uphold standards of best practice. Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for victims of stalking. The role holder will be expected to perform any other duties that may reasonably be asked of them. Essential requirements: Have a good understanding of stalking including the impact of domestic abuse, sexual violence, and gender-based violence on victims/survivors and their children Experience of working with vulnerable groups. Experience managing a caseload Experience in recognising and responding to safeguarding concerns Experience working within a multi-agency and legislative framework. A fully enhanced DBS dated within the last 12 months or on the update service Supporting Futures Consulting acts as both an employer and an agency.

Make a Difference as an Independent Domestic Violence Advocate (IDVA) At Caritas Futures , we are proud to support a respected charity dedicated to combating domestic violence. We are currently seeking a compassionate and experienced Independent Domestic Violence Advocate (IDVA) to join a team making a real difference in the lives of those affected by domestic abuse. Role Overview: As an IDVA , you will provide essential front-line services to victims of domestic violence, offering both practical and emotional support. You will play a key role in conducting risk assessments , creating safety plans , and providing advocacy to ensure survivors receive the help, protection, and guidance they need to move forward. I will be hybird role based in Aldgate. Key Responsibilities: Deliver high-quality independent advocacy and support to high-risk victims of domestic violence. Effectively manage caseloads , ensuring that each client receives personalized, attentive care. Assess referrals , provide appropriate signposting, and offer ongoing support to clients. Have a thorough understanding of the legal framework for protecting children and vulnerable adults. Offer guidance on legal rights , housing options , healthcare , finance , and other vital areas, empowering victims to make informed decisions. Essential Requirements: Enhanced DBS check completed within the last 12 months. Experience in providing domestic violence advocacy , with a deep understanding of the challenges and sensitivities involved in supporting survivors. A proactive, compassionate approach to working with vulnerable individuals. Why Caritas Futures? At Caritas Futures, we understand the importance of the work you do and the challenges it presents. That's why we ensure you receive the support you need to succeed: Dedicated recruitment specialists to guide you every step of the way. Comprehensive placement support to ensure you're set up for success. Access to an exceptional well-being package , including counseling services , the Headspace app , and weekly exercise classes to support your mental and physical health. Are You Ready to Make a Difference? If you're committed to helping those affected by domestic violence and want to be part of a team that makes a real impact, we want to hear from you. Apply Now: Send your updated CV and take the first step toward making a meaningful difference in the lives of survivors. Together, we can bring hope and change to those who need it most. Apply today! Caritas Recruitment is acting as an Employment Business in relation to this vacancy.

Job Title: Domestic Abuse Helpline IDVA (Domestic Abuse Helpline Independant domestic violence advocate) Location: Warwickshire Salary: £25,857.12 per annum Contract type: Full Time, Fixed Term (Until 30 September 2026) Hours: 37.5 hours per week This is an opportunity to join Refuge as a Domestic Abuse Helpline IDVA, supporting survivors of domestic abuse and their children, from the point of crisis, providing high quality independent advocacy and support. Referrals to the Warwickshire Domestic Violence and Abuse Service (DVSW) will come via a single-point-of-access Freephone telephone number, or email, from professionals on behalf of victim survivors and victim-survivors who want to self-refer. Referrals can come through any agency, or self-referral, and pathways are well established with all local statutory and support services including the police, social care, housing, health, education, mental health, drug and alcohol services and the voluntary sector. The DVSW service will accept referrals for any survivor living in Warwickshire, at any level of risk, on a needs-led basis. The Helpline IDVA will work closely with Refuge s community outreach service support workers, the MARAC team, deputy managers, and the refuge accommodation team. Refuge s deputy manager for the community outreach will manage the helpline worker alongside the outreach workers, taking overall responsibility for monitoring, reporting, and meeting outcomes across the community outreach support service. The Helpline IDVA s post is an exciting opportunity to work in a collaborative way across all referring agencies and therefore it is an important aspect of this job that the post holder has experience of working collaboratively with a range of other agencies. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 23 October 2025 Interview Date: 31 October 2025