6 jobs found

Brook Street are delighted to be supporting our public sector client in their recruitment for Help desk Advisors based in Glasgow. Job details: Type - Temporary Duration - March 2026 with possibility of extension Start date - ASAP Location - Glasgow (central to city centre) Hybrid - 3 days office based and 2 days home working Hours of work - Monday to Friday Rate of pay - 12.36 per hour, paid weekly. Increasing to 14.24 after 12 weeks. Job description: The role of a UKSV Help desk Advisor will require collaborative working within UKSV and across the vetting enterprise. You will be the initial point of contact and the voice for UKSV - you will be responsible for assisting our customers and applicants with a range of vetting queries over a variety of different channels and be our first point of contact for any customer enquiries and 1st tier complaint escalations. As a Helpdesk Advisor, the key requirements of your role will include but not be limited to: Being the face of UKSV and first point of contact resolution for UKSV customers through all access channels for all enquiries, providing professional advice and assistance relating to the delivery of UKSV services Processing high volumes of customer enquiries via telephone, email and digital channels, without compromising quality Problem solving and achieving positive outcomes for customers in a timely manner Consistently delivering to customer service Key Performance Indicator targets and service standard targets, taking a proactive and positive approach to Customer Care and ensuring satisfaction Carrying out all administration functions relative to customer services effectively and within agreed service standards. This includes accurately recording, storing, inputting and updating information into the relevant IT system and ensuring all records and systems are up to date Promoting and maintaining excellent customer relationships, adopting a customer focused approach at all times Essential: Excellent verbal and written communication skills Ability to organise and prioritise shifting workload depending on demand A positive attitude to customer service and personal development Ability to work in a fast-paced, target-focused environment Excellent IT skills, including knowledge and experience of Microsoft Office and Google Suite Ability to handle enquiries across various operating platforms Ability to multitask, prioritise and respond to a changing workload in a fast paced environment Required: Must be able to commute to Glasgow city centre Must be able to work full time Must be able to provide full right to work in the UK including photo ID (Passport or driving licence accepted) Must be able to provide reference details for the last 3 years Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Helpdesk Advisor - 12-Month FTC Location: Beeston, Nottingham Company: CBRE Global Workplace Solutions About Us CBRE is the global leader in real estate services, operating in 48 countries with over 70,000 employees. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. The Role We are seeking a Helpdesk Advisor to join our team on a 6-month fixed-term contract. In this role, you will provide exceptional customer service and business support, ensuring smooth operations and contributing to the success of our facilities management services. Key Responsibilities Act as the key user of the CAFM system, managing PPM records, reactive tasks, and reporting. Respond promptly to calls and emails, ensuring accurate prioritisation and assignment of reactive requests. Maintain clear communication between the Facilities Team and end users throughout job lifecycles. Liaise with engineers and managers to uphold service quality. Review subcontractor performance and provide feedback. Identify and implement innovations to enhance contract performance. Assist with timesheets, expenses, and monthly reporting when required. Log hazards and customer feedback on the QHSE Management Portal. Support financial processes such as obtaining supplier quotes and updating performance portals. What We're Looking For Highly organised with strong attention to detail. Logical and structured approach to work. Confident and assertive communicator. Persistent in following tasks through to resolution. Customer-focused and team-oriented. Why Join Us? At CBRE, we promote a culture of growth and collaboration. You'll have access to training opportunities and the chance to work with a global leader in real estate services. Apply Today! If you're ready to bring your skills to a dynamic team and make an impact, we'd love to hear from you.

Aftersales Manager Working Hours: Monday to Friday: 8:00am - 5:30pm (2 x 15-minute breaks + 30-minute lunch) One Saturday per month: 8:00am - 12:00pm Location: Bovingdon Salary: 35,000 - 50,000 Are you an experienced aftersales professional with a passion for prestige vehicles and strong Bodyshop knowledge? We're looking for someone who can confidently communicate technical information to customers while keeping service and coachworks operations running smoothly. This is a key role supporting a premium automotive business, offering the chance to be part of a team delivering exceptional customer service and operational excellence. What you'll be doing Book customer vehicles for service, repairs, and Bodyshop work, managing collections and deliveries. Arrange MOTs and manage service, warranty, and MOT reminders. Liaise with workshop teams, insurers, and engineers to coordinate estimates, approvals, and repairs. Provide professional, confident communication with customers via phone, email, and in person. Maintain accurate records, raise and invoice job sheets, and support general department admin. Order mechanical and Bodyshop parts and coordinate vehicle valeting on completion. Support day-to-day workshop coordination, including assisting technicians and apprentices. Promote the department's expertise to customers and ensure a premium experience. What we're looking for Essential Previous experience with prestige or premium vehicle brands . Strong Bodyshop knowledge, including estimates, accident repair processes, and insurer liaison. Excellent customer service and communication skills. Strong organisational skills and attention to detail. Proficient in Microsoft Office, dealer management systems. Full UK driving licence. Desirable Experience producing vehicle condition reports. Knowledge of diagnostics or fault reporting. Workshop or team coordination experience, supporting apprentices. Manufacturer-specific training in aftersales. Why this role? This is a fantastic opportunity to join a prestige automotive business in a central, high-responsibility role. You'll work closely with the Service Advisor, Workshop Supervisor, and Coachworks team, and play a key part in ensuring customers receive the highest standard of aftersales support. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ( EPF ) is unique: the UK s only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation . Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector s first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation s Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: Identifying potential clients and proactively seeking opportunities to bid for work. Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. Delivering excellent customer care by coordinating the Foundation s support to charities until their project is resolved. Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. 3. Additional duties may include: Representing the Foundation and presenting at external events. Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. The Foundation requires all employees to work with due regard for the Foundation s ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance.

Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.