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Job Title Resident Liaison Officer Expected Start Date ASAP Expected Pay Rate (Candidate Rate) 35,000+ Expenses (Please specify) Overnight stays if required Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Duration 6 Months to be made permanent Flexible Working (Home/Hybrid/Office) Onsite Office Location (If hybrid/Office Based) Any Specific Days in the office Onsite Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges Company Overview: Green Funding Solutions is a rapidly growing organisation, expanding from a small operation to a 100-strong team in just three years, generating between 70m- 100m in revenue. The company specialises in securing external funding for green solutions, supporting vulnerable customers and households through energy efficiency and healthcare innovations such as insulation, solar panels, heat pumps, and low-carbon heating systems. Team & Projects: The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs), and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. The role involves a mix of customer service, site coordination, stakeholder engagement, and reporting. Key Challenges: Ensuring consistent, clear communication with residents, many of whom may be vulnerable or require accessibility support Managing multiple stakeholders across complex projects Addressing complaints or technical queries promptly and sensitively Maintaining strong relationships with contractors, HAs, and internal departments Balancing operational delivery with a high-quality customer journey, contributing positively to Net Promoter Scores (NPS) Experience and Qualifications - Essential / Desirable Any experience with accessibility, working with disabilities, dealing delegated authority Essential: Proven experience in resident liaison, customer service, or community engagement, ideally within construction or green energy environments Strong organisational and time management skills to coordinate multiple site visits and stakeholder communications Full UK driving licence Excellent communication skills - both written and verbal Confident in discussing technical matters with residents and translating complex concepts into simple explanations Experience working with vulnerable residents or those requiring accessible communication Understanding of site-based operations and construction processes Comfortable escalating operational issues and reporting to senior stakeholders Desirable: Previous experience working with Housing Associations, local authorities, or Advice Centres Familiarity with BEIS compliance and Local Authority scheme requirements Experience dealing with delegated authority structures or accessibility-focused service delivery Background in project coordination or support within the retrofit, energy, or healthcare sector Knowledge of reporting tools and customer data input systems (e.g., MSD) CSCS card (Construction Skills Certification Scheme) Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

The starting salary for this role is 61,784 to 67,859 per annum depending on experience. This salary is based on a 36-hour working week . Part time applications will also be considered (subject to a minimum commitment of 25 hours per week). Are you a qualified Solicitor, Barrister or FILEX of England and Wales with a current practising certificate looking for a new opportunity to develop your career in Employment Law? As an Employment Senior Lawyer , you will join a supportive, successful in-house legal team that delivers effective legal advice, representation and assistance to the Council. We offer hybrid working which allows for remote working but we also require regular office attendance with the aim to give everyone a balanced work/life ratio. You will be expected to attend a Surrey office a minimum of 40% of your working week, with the ability to access offices across Surrey's estate in Reigate, Weybridge and Woking. The team are very approachable so there will always be someone to provide you with support and discuss matters with. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role As an Employment Senior Lawyer, you will be expected to carry out a range of key responsibilities, which will include: Providing solutions focused advice on Employment law matters to the Council, Surrey Fire and Rescue and Surrey schools Working with Human Resources to provide practical support and technical legal advice on a wide range of matters including disciplinary action, grievances, discrimination, whistleblowing, recruitment matters, restructures, TUPE and exit strategies Developing and maintaining effective business partnering relationships Managing Employment Tribunal cases on behalf of the Council and liaising with ACAS in relation to conciliation including drafting responses to claims and advocacy at some hearings Instruct and manage suppliers of external legal services such as solicitors and barristers in accordance with client requirements Running internal training and providing legal updates on relevant topics Leading/contributing at client meetings Advising Members and Senior Officers of the Council Managing competing priorities to achieve client, statutory and Tribunal deadlines Exemplary client care and organisational skills Assisting with management and supervision of junior members of the team, including trainees and paralegals including ensuring the effective use of the Council's case management systems and work in accordance with the standards set out in the team's Lexcel manual and policies and procedures Contribute to the development, training or mentoring of colleagues where required. Your application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: You are a skilled employment lawyer with substantial experience of the law and practice in this area Experience of both contentious and non-contentious matters The ability to work with clients at all levels and give clear, accurate and practical advice We welcome applications from candidates with relevant experience from both the public and private sector. Candidates with private sector experience should have a solid understanding of how local authorities operate and demonstrate their ability to transfer knowledge and skills to successfully deliver advice within local government. Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey. This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989. The job advert closes at 23:59 on 12/04/2026 with interviews planned to follow. We look forward to receiving your application, please click on the apply online button below to submit. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. If you are looking for a role which is both varied and interesting with an opportunity to develop your existing skills and employment experience by working in local government, please click the apply button below to submit your application. For an informal discussion please contact Julie Care via email at . Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Marks Consulting Partners are currently looking for a Complaints Officer to work with one of our Local Authority clients in London. What the Job Will Be Doing Managing a backlog of Stage 2 complaints, ensuring thorough investigation and timely resolution in line with corporate complaints procedures Reviewing Stage 1 responses and conducting independent investigations to assess the adequacy of previous responses and actions taken Drafting clear, well-reasoned Stage 2 complaint responses that address all complaint points and provide appropriate resolutions Liaising with internal departments, service managers and senior officers to gather information and evidence required for investigations Ensuring complaints are handled in accordance with the Housing Ombudsman Complaint Handling Code and relevant best practice guidance Identifying service failures, learning points and areas for improvement arising from complaints investigations Maintaining accurate records and case notes on complaints management systems Providing advice and guidance to service areas on complaint handling and complaint resolution Monitoring complaint trends and contributing to service improvement by highlighting recurring issues Supporting the organisation in meeting regulatory requirements and maintaining high standards of customer service What You Will Need Previous experience handling Stage 2 complaints within a Local Authority, Housing Association or public sector environment Strong understanding of complaints procedures and regulatory frameworks, including the Housing Ombudsman Complaint Handling Code Experience investigating complex complaints and producing detailed written responses Excellent written communication skills with the ability to produce clear, balanced and professional reports Strong analytical and problem-solving skills, with the ability to review evidence and reach fair conclusions Ability to manage a high volume of cases and prioritise workloads effectively Experience working collaboratively with multiple internal departments and stakeholders Good knowledge of housing services and local authority processes is desirable

Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.

Intensive Housing Management Officer (FTC) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Intensive Housing Management Officer (FTC) Location: Havering. This service does not have step free access Salary: £27,000 (Annual Equivalent) Shift Pattern: 6 month fixed term contract, 37.5 hours per week Monday to Friday 09:00 - 17:00. You may be required to work outside these hours depending on service needs. About the Role We're looking for a Intensive Housing Management Officer to join our team on a fixed term basis to successfully rehabilitate and reintegrate our male residents back into the community. In this role, you will be responsible for maintaining social contact and company to enhance quality of life, enhance personal safety, health and security, sustainment of tenancy, and improving financial independence and economic wellbeing to support our residents back into the community. Our Complex Needs Accommodation provides supported accommodation, bespoke person-centred care and support as well as intensive housing management services in the community for adults with specific accommodation and well-being support needs. You will play a vital role in building safe, inclusive, and thriving communities for our residents. This dynamic position focuses on delivering high-quality housing management support, ensuring our properties are maintained to excellent standards and tenancies are successfully sustained. With a commitment to professionalism, teamwork, and customer service, you will address tenancy matters proactively, providing responsive support and fostering a positive environment where residents feel secure and valued. Key Responsibilities Include: Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Carry out regular occupancy checks. Ensure all repairs and maintenance issues are correctly reported and managed through to completion. Enhancing personal safety, health, and security through meaningful social interactions. Assist the management team in managing rent/charge collections, arrears, voids, and issuing warnings as necessary. Supporting residents to sustain their tenancies and achieve financial independence. Work with the wider team to support residents with their long term needs. Promoting economic wellbeing and helping residents reintegrate into the community. Complete safeguarding and other referrals where required. Other duties may include but is not limited to; maintain clean and tidy environments, removing rubbish, reporting repairs, ordering supplies, and other general duties. About You This role is ideal for someone who enjoys building strong relationships, approaches challenges with compassion and a non-judgmental attitude, and is motivated by finding practical solutions to support residents in achieving their goals. We re looking for someone with a genuine passion and felt purpose to help people, challenge stigma, and make a real difference to people s lives! You will be a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. You will be compassionate, supportive, and empowering to others, whilst able to form effective, positive and motivational relationships. What are looking for: Previous experience in coordinating/delivering activities and interventions with people from different backgrounds Experience of working with people of complex backgrounds and/or a good understanding of the sector Knowledge of risk management and risk assessment Knowledge of license conditions and public protection Knowledge of tenancy management, able to share knowledge with others in the team and residents Understanding of the housing and social needs of people with multiple and complex needs The ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs. Excellent interpersonal skills, both written and oral. Ability to form and build effective relationships and rapport with others Ability to influence and negotiate positive outcomes with others; Proactive in making decisions Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Role : Private Sector Housing Officer - London Borough of Harrow Location : Harrow, Middlesex, HA3 8NT Pay : £26.12 - £29.65 per hour (Umbrella) Contract : Full time, temporary assignment Start : ASAP About the Role: London Borough of Harrow is seeking an experienced Private Sector Housing Officer to join its busy Private Sector Housing team. You'll play a key role in improving housing standards across the borough, ensuring residents live in safe, healthy, and well managed homes. This is an excellent opportunity for someone with strong technical knowledge of housing legislation and a passion for protecting tenants' rights. Key Responsibilities: Carry out inspections of privately rented properties using the Housing Health and Safety Rating System (HHSRS). Identify hazards, assess risks, and determine the most appropriate enforcement action. Manage and enforce HMO licensing, selective licensing, and additional licensing schemes. Investigate complaints relating to disrepair, overcrowding, illegal eviction, and landlord harassment. Prepare and serve statutory notices, civil penalties, and other enforcement actions under the Housing Act 2004 and related legislation. Provide advice and guidance to landlords, tenants, and managing agents on legal responsibilities and best practice. Work collaboratively with internal teams and external partners including Environmental Health, Fire Services, and Social Care. Maintain accurate case records, evidence files, and reports to support enforcement decisions. Skills & Experience Required: Strong working knowledge of housing legislation, including HHSRS, HMO regulations, and enforcement powers. Experience conducting property inspections and preparing enforcement notices. Ability to manage a varied caseload and work independently. Excellent communication skills with the ability to engage confidently with landlords, tenants, and partner agencies. A background in Environmental Health, Housing Standards, or similar regulatory roles is highly desirable. HHSRS certification is preferred (or willingness to work towards it). About Pertemps: Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction. About Harrow: The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice: Your personal information may be shared with Cifas to help prevent fraud and unlawful conduct. If fraudulent activity is detected, it may affect access to services or employment. For more details, please visit

Lancashire Local Authority Hybrid Working - 2 Days per Week Onsite A Lancashire-based Local Authority is looking to appoint an experienced Housing Options Officer to support its Housing Solutions service during a high-demand period. This is a part-time opportunity, requiring onsite presence two days per week. You'll play a key role in delivering front line homelessness services, ensuring compliance with statutory responsibilities while driving positive, sustainable housing outcomes for residents. The Role Carry out homelessness assessments, triage enquiries, and detailed interviews in accordance with current legislation Make legally robust Section 184 decisions under the Homelessness Reduction Act 2017 Create, implement, and review Personalised Housing Plans with clear, outcome-focused actions Explore and secure private rented sector options, negotiating effectively with landlords and agents Work collaboratively with internal teams including Temporary Accommodation, Allocations, and Prevention Maintain thorough, accurate, and audit-ready case records Contract Details 26- 27 per hour (umbrella) 3-month contract with strong potential for extension Hybrid working - 2 days per week onsite in Lancashire Immediate start preferred About You Recent Local Authority experience managing statutory homelessness caseloads Strong working knowledge of the Homelessness Reduction Act 2017 and Housing Act 1996 Part VII Confident managing a varied caseload independently Solutions-focused, proactive, and prevention-led in your approach Apply Now Please send your CV to (url removed) , along with your availability for interview and notice period.

Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary Contract Hours: 36 hours per week, Monday to Friday Rate: Up to £250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: Day-to-day reactive repairs Contract and contractor management Complaint handling and issue resolution Empty homes Disrepair cases General surveying duties In this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff. Key Responsibilities Act as the key liaison point for disrepair queries , supporting the Disrepair Manager in providing expert back-office support to repairs staff and wider housing services. Ensure accurate diagnosis of disrepair cases within Council properties. Provide efficient and effective responses to follow-up enquiries regarding outstanding works and issues. Liaise between front-line and back-office services, repairs partners, and other Council departments to ensure seamless communication and timely responses to customer queries. Champion a collaborative "One Team" approach with partners to resolve complex enquiries and complaints. Promote continuous improvement and good practice in service delivery. Supervise and coordinate the work of the Disrepair Services Officer and Repairs Technical Administration Officer. Deliver one-to-ones, team meetings, and weekly huddles. Support team wellbeing through regular discussions, clear target setting, and performance management tracking. Meet all deadlines for reports and attend internal and external meetings as required. Self-manage workload to achieve targets and objectives, engaging stakeholders effectively through all communication channels. Develop daily work demand disciplines to ensure effective management of time, quality, and cost. Promote the Croydon brand in all customer and stakeholder interactions. Ensure compliance with the Ombudsman Code of Conduct for Complaints in line with Croydon policy. About You We are looking for a confident and experienced housing professional with: Strong knowledge of housing repairs and disrepair processes within a local authority or social housing environment. Proven experience supervising and supporting a team. Excellent stakeholder management and communication skills. Strong organisational skills with the ability to meet tight deadlines. Experience handling complex complaints and driving service improvement. A proactive, solutions-focused approach Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Belmont Recruitment are currently seeking a Customer Relations Officer to join a housing organisation, supporting the delivery of a high quality complaint resolution service to residents. This is a temporary assignment working 37.5 hours per week, Monday to Friday. Overview: The role sits within a customer experience focused team and is responsible for handling housing complaints. The successful candidate will investigate resident concerns, liaise with internal teams to gather information, and produce clear written responses to ensure complaints are resolved efficiently and in line with service standards. The position also supports service improvement by identifying trends and lessons learned from complaints. Main Duties: Investigate and respond to Stage 1 customer complaints within agreed timeframes Liaise with internal departments to gather information and support complaint investigations Produce clear and professional written responses to residents Maintain accurate case records, correspondence and documentation Monitor complaint progress and ensure residents are kept updated Support the preparation of information for internal review and external bodies where required Assist with the monitoring of performance data such as response times and satisfaction levels Identify service improvements based on complaint outcomes and feedback Essential Criteria: Customer service experience within the housing sector Experience of handling stage one complaints Strong written and verbal communication skills Experience of managing multiple cases and working to deadlines Good organisational and administrative skills Ability to analyse issues and work with colleagues to identify solutions Competent IT skills including Microsoft Office systems If your skills match the above criteria, please apply with your up-to-date CV.

Liberty has an exciting opportunity for a Tenant Liaison Officer to join our team, based in Manchester. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £26,208 per annum Plus Van, Fuel Card and Excellent Benefits! We are an experienced and innovative construction firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, electrical installations and property building and maintenance services, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work. The strength of our organisation lies in the quality of the people we work with. We re proud to employ the most talented, driven individuals within the property services sector. Responsibilities for this Tenant Liaison Officer will include: Provide a high-quality service by liaising between the client, tenant & Liberty staff Understanding tenant requirements Support the reduction in complaints Support customers, particularly any vulnerable customers Manage client relationships to engage on access procedures, installation programmes and community engagement Support the wider Liberty team in managing customers and improving customer experience Engagement with field and work planning teams Ensure all customer details on all systems are accurate to keep clients updated What we are looking for in our ideal Tenant Liaison Officer: NVQ Level 2 or customer related discipline, GCSE or equivalent standard in Maths & English. Valid driver s license essential. Customer service experience, ideally within a social housing environment (Desirable). Experience of the use of Microsoft Office Software including Outlook, Word, Excel & Access. A caring & empathetic individual who understands and supports the needs of a diverse cross section of customers who has analytical skills and the ability to manage change, problem solve & manage own workload. We offer a range of benefits for a rewarding career including though not limited to: Pension scheme Discounted gym memberships Discounts and savings on travel, hotels, shopping, holidays and restaurants Cycle to Work scheme Life Insurance Smart Health (including round the clock access to 24/7 UK-based GPs) Medicash Health Plan 23 Days Holiday Entitlement plus Bank Holidays Death in Service Payment In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required. Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement. Please note, only candidates who have the right to work in the UK will be considered for this vacancy. As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty. If you have the desire to work in a busy and high performing team, why not join us as our Tenant Liaison Officer click apply below we want to hear from you! Closing date: 13th April 2026 (we reserve the right to close this vacancy earlier depending on number of applications).

Complaints Resolutions Officer To work closely with designated services for the effective handling of complaint stage 2 independent reviews, FOI internal reviews and Local Government Ombudsman (LGO), Housing Ombudsman (HO) and Information Commissioner (ICO) enquiries, seeking resolution to issues raised at the earliest stage of the process click apply for full job details

Spencer Clarke Group are seeking a Housing Allocations Officer for a Local Authority Client in Berkshire. In this role, you will assess housing applications, manage nominations, and provide housing advice in line with statutory housing legislation and local allocations policy. Duties: Assess housing applications in line with the Allocations Policy and relevant legislation Manage the Housing Register and make direct nominations to suitable households Apply Part 6 and Part 7 of the Housing Act when handling allocations and homelessness cases Provide clear housing advice and practical solutions to customers regarding their housing options Qualifications and Experience: The successful candidate will have the following skills / experience: Experience working with housing allocations and the Housing Register Knowledge of homelessness legislation and statutory housing duties Familiarity with Part 6 and Part 7 of the Housing Act 1996 Proven ability to provide housing advice and support to What's on offer: Salary: 23ph may negotiate higher for exceptional candidates, based on experience Contract type: 3-6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 36 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

Role : Private Sector Housing Officer - London Borough of Harrow Location : Harrow, Middlesex, HA3 8NT Pay : 26.12 - 29.65 per hour (Umbrella) Contract : Full time, temporary assignment Start : ASAP About the Role: London Borough of Harrow is seeking an experienced Private Sector Housing Officer to join its busy Private Sector Housing team. You'll play a key role in improving housing standards across the borough, ensuring residents live in safe, healthy, and well managed homes. This is an excellent opportunity for someone with strong technical knowledge of housing legislation and a passion for protecting tenants' rights. Key Responsibilities: Carry out inspections of privately rented properties using the Housing Health and Safety Rating System (HHSRS). Identify hazards, assess risks, and determine the most appropriate enforcement action. Manage and enforce HMO licensing, selective licensing, and additional licensing schemes. Investigate complaints relating to disrepair, overcrowding, illegal eviction, and landlord harassment. Prepare and serve statutory notices, civil penalties, and other enforcement actions under the Housing Act 2004 and related legislation. Provide advice and guidance to landlords, tenants, and managing agents on legal responsibilities and best practice. Work collaboratively with internal teams and external partners including Environmental Health, Fire Services, and Social Care. Maintain accurate case records, evidence files, and reports to support enforcement decisions. Skills & Experience Required: Strong working knowledge of housing legislation, including HHSRS, HMO regulations, and enforcement powers. Experience conducting property inspections and preparing enforcement notices. Ability to manage a varied caseload and work independently. Excellent communication skills with the ability to engage confidently with landlords, tenants, and partner agencies. A background in Environmental Health, Housing Standards, or similar regulatory roles is highly desirable. HHSRS certification is preferred (or willingness to work towards it). About Pertemps: Pertemps Recruitment Partnership has been a trusted name in staffing solutions for nearly 60 years. Recognised as an Investor in People and consistently ranked among The Sunday Times' Best 100 Companies to Work For (14 years running), Pertemps is committed to supporting your career development and job satisfaction. About Harrow: The London Borough of Harrow is the 12th largest borough in London, celebrated for its cultural diversity and excellent transport links. Located just 10 miles from Central London, Harrow offers quick access to Euston (13 minutes via Harrow & Wealdstone station), the Metropolitan Line, Watford DC Line, national rail services, and major roads including the M1, M25, and A406. Important Notice: Your personal information may be shared with Cifas to help prevent fraud and unlawful conduct. If fraudulent activity is detected, it may affect access to services or employment. For more details, please visit (url removed)

Job Title: Housing Officer Location: Buckinghamshire Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Buckinghamshire area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

Job Title: Housing Officer Location: Devon Salary : 28,000- 35,000 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type : Permanent Purpose of the Role: Our client, a leading provider of housing solutions, is seeking a Housing Officer to cover the Devon area. The Housing Officer supports and manages Service Users within an allocated area, ensuring their well-being and the effective management of properties. This includes welfare visits, property inspections, and accurate record-keeping in line with company procedures. Duties and Responsibilities: Supporting Service Users: Manage a caseload of Service Users. Conduct dispersals, inductions, and welfare checks. Signpost SUs to local services (e.g., healthcare, shops). Arrange and support transport or relocation as needed. Ensure the health, safety, and timely move-on of Service Users. Managing Properties: Conduct monthly inspections and arrange necessary maintenance. Prepare properties for re-occupation or hand back to landlords. Maintain compliance with health and safety standards. Ensure minor repairs are completed and inventory is managed. Required Skills: Experience as a Housing Officer or similar role. Awareness of diverse cultures and backgrounds. Empathetic, adaptable, and resilient. Strong problem-solving and communication skills. Well-organised with effective planning abilities. Able to work independently and as part of a team. Full UK driving licence required. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

We are currently recruiting for an experienced and motivated Homelessness Officer to join a busy local authority team in Cheshire. This is a rewarding opportunity to make a real difference to vulnerable individuals and families at risk of homelessness. As a Homelessness Officer, you will be responsible for delivering high-quality, customer-focused housing advice and homelessness prevention services in line with current legislation, including the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017). You will manage a varied caseload, carrying out detailed housing needs assessments, determining statutory duties, and developing effective Personalised Housing Plans to prevent and relieve homelessness. Key responsibilities include: Conducting triage interviews and comprehensive homelessness assessments Making legally sound S184 decisions Negotiating with landlords and third parties to prevent homelessness Working collaboratively with internal teams and external agencies to secure sustainable housing solutions Identifying and responding to safeguarding concerns Maintaining accurate case records and ensuring compliance with data protection requirements The ideal candidate will have previous experience in a homelessness, housing options, or statutory housing role within a local authority. You will have strong knowledge of homelessness legislation, excellent written and verbal communication skills, and the ability to manage a high-volume caseload effectively. You will be empathetic, resilient, and confident making complex decisions under pressure, with a strong commitment to delivering positive outcomes for residents. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).

Resident Liaison Officer - Planned Maintenance Location: Royal Borough of Kensington & Chelsea (Scattered Properties) Project: Externals Works Salary: £32,000 £34,000 + Package Company: Leading UK Property Services Contractor The Role We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea. This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption. Key Responsibilities Act as the main point of contact between residents, site teams, and the client Build and maintain positive relationships with residents across multiple occupied properties Communicate programme details, access requirements, and upcoming works clearly and professionally Manage resident queries, concerns, and complaints, ensuring timely resolution Conduct resident drop-ins, home visits, and regular site presence Issue newsletters, letters, and notices regarding works and progress Support site teams by facilitating access and resident engagement Maintain accurate records of resident interactions and feedback Ensure compliance with company policies and client expectations Requirements Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects Experience working on externals or planned works programmes Strong interpersonal and communication skills Ability to manage a scattered-site portfolio effectively Confident dealing with diverse communities and vulnerable residents Organised, proactive, and solutions-focused approach Full UK driving licence preferred What s on Offer Competitive salary of £32,000 £34,000 Attractive package including benefits Must have your own car Opportunity to work on a high-profile local authority contract Long-term, stable role with a market-leading contractor Supportive team environment with clear processes and structure

Job Title : Housing Reviews Officer Location : Remote Contract Type : Temporary (6 weeks) Salary : 25- 29 per hour (DOE) Hours: 25 per week About Us Connect2Dorset is the managed service provider for Dorset Council, supplying high-quality temporary, contract, and interim staffing solutions across various departments. We are proud to be an ethical, trustworthy, and caring organisation. About the Role We are seeking an experienced Housing Reviews Officer to join Dorset Council on a fully remote, home-based basis (25 hours per week). This role involves carrying out statutory housing reviews under Parts VI and VII of the Housing Act 1996. The successful candidate will have strong experience undertaking Section 202 reviews within a Local Authority setting and will be confident drafting detailed, legally robust decision letters. You will apply up-to-date legislation, statutory guidance, case law, and council policy to ensure high-quality, well-reasoned review decisions that are clearly communicated in plain English. This is a short-term temporary contract for 6 weeks, offering an opportunity to support the Council in delivering fair and legally compliant housing review decisions. Key Responsibilities Carry out statutory reviews under Parts VI and VII of the Housing Act 1996. Ensure full compliance with statutory requirements relating to Section 202 Reviews and Section 204 Appeals. Apply detailed knowledge of homelessness legislation including the Housing Act 1996 (as amended), the Homelessness Act 2002, the Localism Act 2011, and the Homelessness Reduction Act 2017. Maintain up-to-date knowledge of relevant case law and its impact on statutory housing decisions. Interpret and apply Dorset Council's housing allocation policies and strategies within review decisions. Draft detailed, fully reasoned, and legally compliant decision letters capable of withstanding further legal challenge. Communicate complex legal concepts clearly and effectively in plain English to applicants. Scrutinise case files and identify any further enquiries required prior to completing reviews. Carry out relevant enquiries and maintain accurate and comprehensive case notes. Review client information using the Council's housing management system (Huume). Negotiate calmly and objectively with distressed or dissatisfied applicants to achieve fair outcomes. Utilise Microsoft Office and other IT systems effectively in the production and management of review documentation. Qualifications and Skills Minimum of 2 years' experience undertaking Part VI and Part VII statutory housing reviews within a Local Authority setting. Strong working knowledge of homelessness legislation, statutory guidance, and case law. Demonstrable experience drafting robust Section 202 review decision letters. Excellent written communication skills, with the ability to produce detailed, legally sound decisions. Ability to interpret legislation and apply it accurately in complex housing cases. Strong analytical skills with attention to detail. Experience reviewing housing case management systems (Huume desirable). Confident handling challenging conversations with professionalism and empathy. Advanced IT skills, including Microsoft Office applications. Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Adecco are recruiting on behalf of the London Borough of Croydon for an experienced Disrepair Senior Support Officer to join the Property team on a 3-month temporary contract. Location: Croydon Contract: 3 Month Temporary Contract Hours: 36 hours per week, Monday to Friday Rate: Up to 250 per day Working Arrangements: Hybrid 2-3 days in the office About the Role Croydon Council pride themselves on delivering safe and affordable homes alongside low-cost, dependable, localised services to residents. The Property team is responsible for delivering excellent repairs and maintenance services, including: Day-to-day reactive repairs Contract and contractor management Complaint handling and issue resolution Empty homes Disrepair cases General surveying duties In this role, you will manage a small team to provide proactive and reactive administrative support to the Disrepair team, repairs partner customer services, back-office, and operational staff. Key Responsibilities Act as the key liaison point for disrepair queries , supporting the Disrepair Manager in providing expert back-office support to repairs staff and wider housing services. Ensure accurate diagnosis of disrepair cases within Council properties. Provide efficient and effective responses to follow-up enquiries regarding outstanding works and issues. Liaise between front-line and back-office services, repairs partners, and other Council departments to ensure seamless communication and timely responses to customer queries. Champion a collaborative "One Team" approach with partners to resolve complex enquiries and complaints. Promote continuous improvement and good practice in service delivery. Supervise and coordinate the work of the Disrepair Services Officer and Repairs Technical Administration Officer. Deliver one-to-ones, team meetings, and weekly huddles. Support team wellbeing through regular discussions, clear target setting, and performance management tracking. Meet all deadlines for reports and attend internal and external meetings as required. Self-manage workload to achieve targets and objectives, engaging stakeholders effectively through all communication channels. Develop daily work demand disciplines to ensure effective management of time, quality, and cost. Promote the Croydon brand in all customer and stakeholder interactions. Ensure compliance with the Ombudsman Code of Conduct for Complaints in line with Croydon policy. About You We are looking for a confident and experienced housing professional with: Strong knowledge of housing repairs and disrepair processes within a local authority or social housing environment. Proven experience supervising and supporting a team. Excellent stakeholder management and communication skills. Strong organisational skills with the ability to meet tight deadlines. Experience handling complex complaints and driving service improvement. A proactive, solutions-focused approach Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

We're recruiting an experienced Housing Policy and Procurement Officer to support the development and delivery of housing strategy, policy and procurement activity within a busy local authority housing service. This is a project-focused role supporting a wide range of housing initiatives including housing policy development, temporary accommodation provision, social housing development and commissioning activity. The successful candidate will work closely with senior housing strategy colleagues and external partners to help deliver key housing projects and ensure the council's housing policies remain robust, compliant and effective. The Role Support the delivery of a range of housing strategy and housing-related projects across the council. Assist with the development and review of housing policies, procedures and strategies to ensure they remain legally compliant and effective. Contribute to the commissioning and procurement of housing services and accommodation provision. Support projects relating to temporary accommodation, modular housing, hostel provision and housing solutions for vulnerable groups including those fleeing domestic abuse and rough sleepers. Assist in the design and development of accommodation solutions including traveller sites and temporary-to-permanent housing schemes. Work collaboratively with housing associations, central government departments, voluntary sector partners and other local authorities. Support contract management activity with external providers delivering housing-related services. Assist with housing-related research, statistical returns and analysis to support service delivery and strategic planning. Contribute to projects relating to IT systems, data management and service improvement within housing services. Provide support to the Housing Strategy, Procurement and Inclusion Manager and senior strategy officers on key projects and initiatives. Produce reports, research and briefing papers to support senior officers and decision-making processes. Attend meetings, consultations and project workstreams as required. Key Requirements Experience working within a local authority, housing association, consultancy or housing-related organisation in a housing strategy, development or enabling role. Good understanding of the social housing environment and the statutory duties of local authorities in relation to housing and homelessness. Knowledge of housing legislation, policy and the wider housing agenda. Experience supporting housing policy, strategy development or commissioning activity. Strong analytical and research skills with the ability to produce clear reports and recommendations. Excellent communication and stakeholder engagement skills. Ability to manage multiple projects and work effectively under pressure. Good IT literacy and experience using data and reporting systems. Educated to A-Level/NVQ Level 3 or equivalent experience in a relevant field. A relevant professional qualification such as CIH membership is desirable. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Housing Strategy Officers, Policy Officers and Housing Development professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on(phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.