Customer Care Coordinator

Customer Care Coordinator

Milton Keynes £30,000 £35,000 + Package Flexible Hours Full or Part Time (min. 3 days/week)

Join a well-established, privately owned interior finishing contractor with a reputation for excellence in dry lining and partitioning. Based in Milton Keynes, this close-knit team is known for its supportive culture, strong client relationships, and commitment to employee well-being.

What s on Offer:

• Competitive salary: £30,000 £35,000 + package

• 25 days annual leave + bank holidays

• Flexible working hours to suit your lifestyle

• Option for full-time or part-time (minimum 3 days/week)

• A collaborative, experienced team and a hands-on, supportive Managing Director

The Role:

As Customer Care Coordinator, you ll be the central point of contact for clients, ensuring a smooth and professional experience throughout the project lifecycle. Your role will be key to maintaining the company s high standards and customer satisfaction.

Key Responsibilities:

• Client Communication: Act as the primary liaison for customers, providing timely updates and resolving queries with professionalism.

• Appointment Coordination: Schedule and manage appointments to ensure prompt service delivery.

• Issue Resolution: Handle post-project concerns and complaints with empathy and efficiency.

• Documentation & Admin: Maintain accurate records, issue variation orders, book works, and generate invoices for chargeable services.

• Team Collaboration: Work closely with the Managing Director and Contracts Manager to refine customer care processes and improve service delivery.

About You:

• Proven experience in a Customer Care Coordinator or Manager role within housing, property development, or reactive maintenance

• Excellent communication and organisational skills

• A proactive, customer-focused mindset

• Comfortable working independently and as part of a team

Call or email Sally Whittingham to apply, or apply online