19 jobs found

Operations Manager - Housing Resident Support and Housing Management Location: Leeds & Bradford Salary: 33,699 per annum (depending on experience) Hours: Full-time, permanent Reports to: Chief Executive Officer (CEO) This charity provides accommodation and support to people who have become homeless at the end of the asylum process - including refugees granted leave to remain and Appeals Rights Exhausted (ARE) asylum seekers. We work to ensure all our residents have safe housing, access to essential support, and the opportunity to move on positively with their lives. About the Role We are seeking an experienced and compassionate Operations Manager to oversee all aspects of the charity's service delivery across Leeds and Bradford. Reporting directly to the CEO, you will play a key leadership role in ensuring our accommodation, support, and housing services are safe, compliant, and effective. You will lead, support, and develop a dedicated team of staff and volunteers, oversee housing operations and maintenance, and ensure that the individual care and support needs of all residents are met. This is a hands-on, varied, and rewarding role with a strong focus on operational excellence, team development, and improving outcomes for some of the most vulnerable members of our communities. Key Responsibilities Oversee all day-to-day operations across the charity in Leeds and Bradford. Ensure all housing stock is safe, well-maintained, and compliant with current housing and health & safety standards. Lead and manage support staff, volunteers, and students - providing supervision, guidance, and development opportunities. Develop and implement training and induction plans for all support team members. Oversee the delivery of high-quality housing and support services for refugees and asylum seekers , ensuring their care and support needs are assessed, met, and regularly reviewed. Manage maintenance systems, repairs, and contractor relationships to maintain high property standards. Lead on move-on support, helping residents transition to longer-term housing and independence. Support compliance with all safeguarding, health and safety, and housing management policies. Build and maintain strong relationships with partner organisations, landlords, and referral agencies. Deputise for the CEO when required and contribute to Board meetings and strategic planning. Represent at events, partnerships, and external meetings to raise the charity's profile and strengthen collaboration across the sector. About You You'll be a strong leader with excellent organisational and communication skills, ideally with experience in housing, supported accommodation, or refugee/asylum services . You'll bring a compassionate, person-centred approach and the ability to balance operational demands with empathy and care. Essential skills and experience: Proven experience in operational or service management within housing, social care, or the voluntary sector. Strong knowledge of housing standards, health and safety , and compliance requirements. Experience managing teams, supervising staff, and coordinating volunteers. Understanding of the challenges faced by refugees, asylum seekers, and vulnerable adults . Excellent organisational, problem-solving, and communication skills. Ability to work collaboratively with external partners, contractors, and community organisations. Commitment to equality, diversity, and inclusion. Why Join Us? Make a real difference to the lives of people rebuilding their futures. Join a supportive, passionate team within a growing, values-driven charity. Opportunity to shape and develop operational practices and influence future service design. Regular training, supervision, and professional development opportunities

Refuge Manager - Leicester (Women's Charity) Salary: 30,868 per year Hours: Monday-Friday, 9am-5pm (37.5 hours) Benefits: 28 days annual leave + excellent benefits + clinical supervision A long-established women's charity with over 45 years of service is seeking a Refuge Manager to lead their Leicester-based team. The organisation provides specialist support to women affected by domestic abuse, offering both refuge accommodation and community outreach services. They support single women as well as women with children, helping them regain independence and rebuild their lives. This is a women-only organisation dedicated to supporting and employing women. They have a strong focus on BME (Black and Minority Ethnic) communities, so cultural awareness and the ability to speak at least one BME language is essential . The charity operates across three offices, including Coventry, Leicester, and Leicestershire, and also provides access to in-house legal support such as immigration advice for service users with complex needs. About the Role - Refuge Manager (Leicester) The Refuge Manager will play a key role in leading the operational delivery of the Leicester service. Responsibilities include: Managing a small team of 3-4 staff (both full-time and part-time) Overseeing the work of the IDVA (Independent Domestic Violence Advocate) Managing 4 refuge houses offering 18 bed spaces Ensuring safe, high-quality support within refuge accommodation Leading safeguarding, risk management, and crisis intervention Supporting residents to access appropriate services and rebuild independence Attending occasional weekend events such as International Women's Day and community activities Role Requirements Managerial qualification (essential) Senior on-call experience (essential) Experience within domestic abuse services (strongly preferred) Ability to speak at least one BME language (required) Strong cultural awareness and understanding of diverse communities Ability to lead, support, and develop staff in a specialist women's refuge environment Excellent communication, safeguarding, and crisis-management skills

Registered Service Manager A Registered Service Manager job to lead a 16+ therapeutic supported accommodation service for unaccompanied asylum-seeking young people. Position: Registered Service Manager Salary: £46,000 per annum Location: East Sussex Hours: Full-time, Monday-Friday, 9am-5pm, plus on-call Closing date: 12th December 2025 About the role This is an exciting opportunity to take on the leadership of a therapeutic supported accommodation provision for young people aged 16-17 who have experienced significant trauma. You will oversee the day-to-day operations across two small homes, ensuring high-quality, person-centred support that meets regulatory and safeguarding standards. You will be the lead contact for Ofsted, maintaining full compliance with the Quality Standards and ensuring inspection readiness at all times. Managing a dedicated team of staff, you will nurture a culture of safety, growth, compassion and professional excellence. Key responsibilities include: Leading on regulatory compliance and Ofsted inspection requirements Providing strong safeguarding leadership as the Designated Safeguarding Lead Managing household budgets and contributing to sustainable financial planning Leading, supervising and developing staff across both services Embedding trauma-informed, reflective practice within the team Monitoring outcomes and driving continuous improvement Building positive working relationships with external stakeholders and partners Ensuring young people's voices inform service development This role combines operational responsibility, strategic influence and the opportunity to create meaningful impact in the lives of young people preparing for independence. About you You will bring: Proven leadership experience in a residential or supported accommodation environment Understanding of the needs of unaccompanied asylum-seeking children (UASC), including trauma, cultural identity and community risks Strong safeguarding knowledge, including risks related to exploitation, trafficking and radicalisation Confidence in decision-making, crisis management and leading teams through change Excellent communication and interpersonal skills Commitment to equality, diversity and anti-discriminatory practice Ability to supervise, develop and motivate staff within a reflective and supportive culture A relevant Level 5 qualification (or willingness to work towards this) Applications are particularly welcomed from candidates with lived experience of care or refugee backgrounds. About the organisation The service provides 24/7 supported accommodation for young people who have arrived in the UK alone and require a safe, stable and nurturing environment. The team is committed to trauma-informed practice, safeguarding, life skills development and supporting each young person to reach their full potential. You will join a passionate, mission-driven workforce dedicated to delivering excellent outcomes and shaping best practice in the sector. Other roles you may have experience of could include: Registered Manager, Service Manager, Residential Manager, Supported Accommodation Manager, Deputy Manager, Team Manager, Care Home Manager, Children's Home Manager, UASC Service Lead, Operations Manager.

Red Snapper Recruitment are recruiting for a senior information guidance advisor on behalf of our client based in Sandwell. The purpose of this role is to provide to deliver an effective trauma informed approach of first contact, care and support to clients who are victims/survivors of abuse. Location: West Bromwich/Sandwell Hours: 37.5 hours per week Salary: 29,267 - 33,281.98 DOE Please note female only need to apply, under Schedule 9 (part 1) of the Equality Act 2010 Main duties and responsibilities: Undertake risk assessments at initial contact, identify immediate needs and address immediate safety issues including impact on children using judgement and expertise. Provide advice and guidance on (this list is not exhaustive) on dynamics of domestic abuse, impact, accessing help and support, safety planning, safeguarding legal options information as well as providing self-reflective resources as appropriate. Develop specialist knowledge to response to victims with additional barriers such as people with disabilities, no recourse to public funds, so called honour-based violence and abuse, forced marriage, exploitation, visa limitations. To liaise daily with key partnerships such as the Multi Agency Safeguarding Hub (MASH) and police etc. to ensure they refer appropriate referrals for advice and/or support. Provide advice and support to professionals and liaise with other agencies on behalf of victims and survivors to ensure they receive the support and resources they need, where necessary. Check refuge availability across the region and make direct referrals to refuge and other accommodation where appropriate to increase safety and minimize homelessness. Support colleagues to deliver presentations and talks to help promote the organisation's services and/or raise awareness about domestic violence and abuse, as required by your line manager. Work within specific targets/KPIs Maintain the IAG database for analysis and reporting Person Specification: Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar. GCSEs English and Mathematics - Grade C or above. Experiencing working within a needs led service providing information and advice to vulnerable people, such as victims of domestic abuse/sexual violence. Experience of data inputting, analysis and monitoring large amounts of data, ensuring that records are accurate and up to date. Have knowledge of the Violence Against Women and Girls Strategy and the gendered nature of abuse. Understand relevant legislation, government policy and good practice requirements, particularly in safeguarding children and adults, homelessness, immigration and cultural diversity. Have knowledge of the Violence Against Women and Girls Strategy and the gendered nature of abuse. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR Justice is a market leading recruitment business dedicated to providing top quality candidates and services to the offender rehabilitation and supervision work sectors. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.

Safe Accommodation Manager Full time - 37 hours Leicester £15.74 A charity that supports victims of domestic abuse and sexual violence is seeking a hands-on Safe Accommodation Manager to oversee refuge and dispersed accommodation projects in Leicestershire. As the Manager, you will lead a team of staff and volunteers, oversee client support and safeguarding, and develop services to ensure safe accommodation for those in need. What You'll Do: Lead and support staff and volunteers, managing rotas and referrals. Oversee client casework and develop individual support and safety plans. Act as the Designated Safeguarding Lead, ensuring high standards of care. Contribute to service development and partnership working with external agencies. What We're Looking For: Experience supervising staff in supported accommodation or refuge settings. Knowledge of safeguarding, domestic abuse, and housing rights. Strong organisational, administrative, and communication skills. Full driving licence and access to a vehicle. Why Join: Make a real impact on the lives of vulnerable adults and children. Lead a passionate team in a rewarding and supportive environment. Opportunities for professional growth and development. Other: Evening/weekend on-call rota. Office-based with occasional travel. Apply: Submit your CV and covering letter detailing your experience and suitability for this role.

Role: Head of Support Services Based: Waltham Cross with travel to other sites Rate: £40,000 - £50,000 pa depending on experience Start Date: ASAP Duration: Permanent or temp to perm Hours: 37.5 hours Monday to Friday 9am 5.30pm on site every day Our client, a specialist domestic abuse charity, are seeking a compassionate, strategic, and experienced leader to take on the role of Head of Domestic Abuse Support. This role is central to the delivery and development of high-quality, trauma-informed services for survivors of domestic abuse. The successful candidate will lead their support teams, ensuring services are person-centred, inclusive and aligned with best practices and statutory requirements Synopsis of duties: Oversee the day-to-day operations of domestic abuse support services, including refuge, specialist services, outreach and ISAS. Ensure services are delivered in a trauma-informed, inclusive, and culturally competent manner. Identify emerging needs and opportunities to enhance service delivery and expand support offerings. Contribute to the organisational strategy. Act as a Designated Safeguarding Lead (or Deputy DSL) where required. Line manage service managers, and specialist staff to ensure the delivery of high-quality, trauma-informed services that meet the needs of survivors. Foster a positive, supportive team culture with a focus on staff wellbeing, learning, and development. Hold monthly team meetings and quarterly reflective practice sessions Build and maintain strong relationships with external partners and represent the organisation at partnership meetings. Oversee data collection, impact measurement, and service evaluation Seek feedback from clients and review data/information to determine how we can improve our services Ensure all services are delivered in line with relevant legal and contractual requirements Provide reports for SMT highlight progress as well as any potential risks. Support funding bids to enable our services to develop. Contribute to the co-ordination of the work of the wider team to ensure delivery of priorities agreed with your manager. Demonstrate total professionalism, propriety, and value diversity. Make a positive contribution to team working and communicate effectively with the commissioners, partners and colleagues. Be able to work within the Safeguarding arena following organisation policies and procedures, be able to Recognise; Respond to; Report and Record Safeguarding issues and understand and make quality Safeguarding Referrals. Comply with data protection legislation, information sharing policy and procedures and all legislation connected to your work Act in a manner which preserves the confidentiality of all stakeholders. Respect and value the diversity of the community in which the services work and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all. Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice. Essential Requirements: A Proven experience in a senior leadership role within domestic abuse, safeguarding, or support services. Ability to build partnerships and work collaboratively across sectors. Experience developing and delivering trauma informed services. Experience of managing refuge or supported accommodation services. Knowledge of relevant legislation, policies, and best practices (e.g. Domestic Abuse Act, VAWG strategy). DBS on update service or dated within the last 12 months Car driver Supporting Futures Consulting acts as both an employer and an agency

Refuge Manager - Domestic Abuse Services Location: South Hampshire Women's Refuge, Southampton Salary: £33,500 per annum Vacancy Type: Full-time This post is restricted to female applicants only under the provisions of the Equality Act 2010, Schedule 9, Part 1. The role is based within a female-only domestic abuse refuge, where the provision of services requires a female worker to ensure the privacy, dignity, and safety of residents. Join them as a Refuge Service Manager - Domestic Abuse Services! Are you a passionate leader with a deep commitment to supporting survivors of domestic abuse? Do you thrive in a fast-paced, values-driven environment where your work truly makes a difference? At the organisation, they believe everyone deserves a place to feel safe, supported, and empowered. Their Domestic Abuse Support team is at the heart of this mission, and they are looking for a Refuge Service Manager to lead and inspire their dedicated team. Their Refuge in South Hampshire provides an excellent opportunity for you to become a Domestic Abuse Refuge Manager, where you will be empowered and encouraged to support survivors to reach their full potential and work with a team of specialist domestic abuse case workers. Your unique skills and attributes will be used to support survivors on a day-to-day basis, allowing them to gain the tools to live a life free from abuse. What they're looking for • Significant experience managing domestic abuse or similar support services. • Strong knowledge of safeguarding, housing law, and person-centred support. • Proven ability to lead high-performing teams and deliver impactful services. • A commitment to equality, diversity, and inclusion. • Excellent communication, IT, and report-writing skills. • Availability to work 40 hours per week Mon-Fri with a requirement to be available for the out-of-hours service on a rota basis. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. DA Service Manager - Role Description.pdf Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They are looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards their Menopause Friendly accreditation. The organisation reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this organisation, please click apply.

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The Global Advocacy & Influence Department is a dynamic team that uses the power of IRC s ideas to solve the biggest challenges facing IRC s clients. From the drivers of conflict to the needs displaced people, the team partners with politicians, policy makers and civil society to bring these solutions to life. We take pride in being solutions-oriented and creative. We are precise in our tactics, and messages. We lead change year over year, knowing that system change takes dedicated focus while maintaining the flexibility to respond to emerging needs. Finally, we are collaborative, working not only with programs, strategy, research and innovation, and communications teams across the IRC, but also externally, constantly seeking to new ideas and perspectives from others in the humanitarian sector and beyond. IRC UK IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England, a programme that is rapidly growing. In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. Job Overview As the Advocacy Manager, you are responsible for crafting our influence strategies on refugee issues, using IRC s programmatic and research evidence, surgical policy and practice solutions, and trusted brand to inspire collective action. You are the go-to expert for understanding current political and policy trends in the UK and how our policies support or clash with political agendas. You contribute your fresh insights and analysis to inform IRC s influence approaches, tactics, and messages. Major Responsibilities: • Advocacy Strategy: Lead and deliver advocacy strategies, collaborating with policy leads, public advocacy and communications colleagues, to advance IRC s key advocacy objectives. • Influence Analysis: Develop power maps for key policy issues to identify influence priorities and targets. Work with team to support development and execution of creative influence strategies, including with nontraditional partners encouraging IRC to develop innovative approaches to advocacy as usual. • Stakeholder management: Support efforts to build IRC s credibility, profile and relationships by engaging with political stakeholders and supporting opportunities to raise IRC s profile at key meetings and events. • Political and Policy Tracking. Expand IRC s political reach by tracking and analysing shifting government positions, individuals engaging on our issues, and the politics around our issues. Translate policy asks into political asks. Track political processes and profile opportunities / events; including bills, select committee inquiries, and other parliamentary and political developments. Analyse and report on relevant political and policy trends and regularly communicate across external relations teams. • Policy Engagement: Contribute to policy generation by providing UK specific analysis that increases the credibility and efficacy of our solutions. Support IRC s policy team in identifying and developing policy priorities that are impactful and achievable for the UK. • Communications: Provide market and audience expertise to communications team to craft public advocacy in the UK. Support team in developing communications strategy and develop materials for advocacy targets, including digital/social content and take actions. Support planning and implementation of strategic activities including events. • Spokesperson: Act as an IRC spokesperson and as a key interlocutor with political stakeholders. • Teamwork: Support a positive team culture by acting openly and collaboratively, supporting colleagues in their work and sharing credit with others where appropriate. • Steward Gender Equality, Diversity and Inclusion: both in the culture of IRC, as well as through a client-led approach to our policy solutions and influencing work. Key Working Relationships: Position reports to: UK Advocacy Director Internal contacts: Policy and Advocacy colleagues, Communications, Technical Excellence leads; International Programs leads, President s Office, External Relations Department External contacts: Parliamentarians, government officials, key opinion formers, think tanks and sector colleagues in the UK. Job Requirements: Work experience: • Demonstrated experience in advocacy strategy development with a focus on creativity, strategy, and critical thinking. 5-7 years of experience working on refugee issues. Demonstrated skills and competencies: • Proven success in creating and implementing strategies that influence/impact on legislative and executive policy. • Deep understanding of relevant the UK s political structures and processes, and familiar with leverage points within these institutions that can be targeted to achieve policy change objectives. • Ability to think strategically and creatively, being oriented towards solutions when traditional advocacy means do not suffice. • Extensive knowledge of refugee issues in the UK. • Demonstrated ability to communicate and collaborate successfully with experts, high level decision-makers, and colleagues in the refugee fields. • Experience in refugee-led advocacy is an asset. • Excellent writing skills and the ability to translate sophisticated material and data into coherent narratives that resonate with policymakers. • Strong network of influencers and policy makers in the UK. • Ability to work quickly against deadlines. • Initiative and ability to work independently on fast-paced issues, and balance competing demands.

Job Title: Domestic Abuse Helpline IDVA (Domestic Abuse Helpline Independant domestic violence advocate) Location: Warwickshire Salary: £25,857.12 per annum Contract type: Full Time, Fixed Term (Until 30 September 2026) Hours: 37.5 hours per week This is an opportunity to join Refuge as a Domestic Abuse Helpline IDVA, supporting survivors of domestic abuse and their children, from the point of crisis, providing high quality independent advocacy and support. Referrals to the Warwickshire Domestic Violence and Abuse Service (DVSW) will come via a single-point-of-access Freephone telephone number, or email, from professionals on behalf of victim survivors and victim-survivors who want to self-refer. Referrals can come through any agency, or self-referral, and pathways are well established with all local statutory and support services including the police, social care, housing, health, education, mental health, drug and alcohol services and the voluntary sector. The DVSW service will accept referrals for any survivor living in Warwickshire, at any level of risk, on a needs-led basis. The Helpline IDVA will work closely with Refuge s community outreach service support workers, the MARAC team, deputy managers, and the refuge accommodation team. Refuge s deputy manager for the community outreach will manage the helpline worker alongside the outreach workers, taking overall responsibility for monitoring, reporting, and meeting outcomes across the community outreach support service. The Helpline IDVA s post is an exciting opportunity to work in a collaborative way across all referring agencies and therefore it is an important aspect of this job that the post holder has experience of working collaboratively with a range of other agencies. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 23 October 2025 Interview Date: 31 October 2025

We are looking for an empathetic and proactive community worker to provide day-to-day support to Afghan families and Sponsor Groups, helping participants navigate practical, social, and community challenges as they settle in the UK. Location: Remote (UK-based) Contract: Part-time, 2.5 days per week Salary: £25k per annum pro rata About Us Gulab Sorkh Foundation (GSF) is an independent charity supporting former members of the Afghan security forces and their families, who have come to the UK under the Government s Afghan Relocation and Assistance Policy (ARAP). Our mission is to help these individuals rebuild their lives, access support, and integrate fully into British society. We have recently been awarded new funding under the Communities for Afghans (CfA) Phase 2 programme. This funding allows us to expand our work supporting Afghan families through Sponsor Groups, which is why we are growing our team to ensure we can provide high-quality support to all participants. About the Role You will provide day-to-day support to Afghan families and Sponsor Groups, helping participants navigate practical, social, and community challenges. You ll work closely with our Sponsor Group Relationship Manager to ensure families receive timely support and guidance, and you will play a key role in facilitating communication between families, Sponsor Groups, and the charity. We are looking for someone who is empathetic, proactive, and highly organised, with a genuine passion for supporting refugee communities. How to Apply Please upload a CV and cover letter by the closing date. In your cover letter, you must explain how you meet every one of the essential criteria in the person specification. Applications that do not address the essential criteria may not be considered. Gulab Sorkh Foundation (GSF) supports a diverse range of beneficiaries within the Afghan armed forces community. We know that diversity within our team strengthens our work, and we are proud to be an equal opportunities employer. We welcome applications from all backgrounds, perspectives, and experiences, especially those with lived experience of immigration. Research shows that some people do not apply unless they meet 100% of the criteria. If this is you, please consider applying anyway; your skills and perspective could be exactly what we need. A Disclosure and Barring Service (DBS) check will be required for successful candidates. We cannot sponsor visas, so all applicants must have the right to work in the UK. We may close the vacancy early if we receive enough strong applications.

About us The Refugee Council is the nation s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute. Our Values Our values underpin everything we do: Inclusive : We are inclusive. We work with - not for - refugees and people seeking asylum, so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do. Collaborative : We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform. Courageous : We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country. Respectful : We are respectful of all those we interact with. We treat everyone our staff, volunteers, beneficiaries, partners and people we disagree with with the same respect, professionalism and understanding. About the role This role leads our individual giving fundraising through direct marketing and supporter care, helping grow sustainable income and engagement. It plays a vital part in delivering the Refugee Council s strategy to expand our supporter base and amplify positive narratives about refugees. Staff benefits To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including: Training & Development Employee Assistance Programme Pension Scheme Work Life Balance Policies Employer-Sponsored Volunteering And more. Let s work together to improve the lives of refugees in the UK - apply on our website today. Closing date: 26 October 2025. Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Job title: Director of Income and Engagement Reports to: CEO Location: 40% of time in any BB office with expectation of regular travel to London (monthly)/occasional travel to other offices Hours: Full-time (37.5 hours per week). Open to flexible working. Contract: Permanent Overall purpose The Director of Income and Engagement will be responsible for leading a team of talented fundraising and communication professionals across a variety of disciplines to drive the successful achievement of Breaking Barriers 2030 goals. They will have responsibility for developing strategies across all streams and the wider fundraising team, identifying key opportunities for income stream development and innovation, stewarding key donors, and motivating a diverse team to achieve ambitious income targets. They will be a key member of the organisation s Senior Leadership team, working closely with colleagues across Services, People Strategy and Finance to maximise strategic opportunities and drive organisational culture and performance. The Director of Income and Engagement will be an experienced fundraiser with a track record of achieving sustainable growth across multiple functions. They will have experience leading and nurturing income generating teams and be comfortable leading teams across diverse income streams including trusts and statutory, major donors, corporate partnerships, and public fundraising. They will be ambitious, values-led, comfortable working in a fast-paced environment, and will act as a leader across the organisation, driving forward a culture of creativity, growth, innovation and entrepreneurialism that will be essential to achieving our 2030 goals. To view the full job description and person specification, as well as details on our accessible recuitment process, please view the attached recruitment pack. Other considerations As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate s identity and right to work in the UK. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. Breaking Barriers is committed to protecting an adult s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action. How to apply If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining: Why you are interested in the role What skills you would bring to be successful in this role Any experience you would like to highlight Any reasonable adjustments you require for the interview process Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role) Closing date for applications is Wednesday 08 October at 11:30pm . Please note, interviews will be held online on a rolling basis so please apply as soon as possible to avoid disappointment. We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to emply more people from a refugee background. With this in mind, we particularly welcome applicants with experience with of seeking asylum and / or a refugee background. If you are an expert by experience (a refugee or a migrant with direct, first-hand experince of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager, Caroline Meechan for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Westway Trust are seeking experienced and qualified part-time Adult Learning Tutors (ESOL) to join their expanding tutor team to deliver accredited and non-accredited courses to adult learners in the Royal Borough of Kensington & Chelsea (RBKC) area. The primary responsibility of the ESOL Tutor will be to design and deliver high quality learner-centred teaching and assessment experiences. The role will encompass both the development and delivery of ESOL courses to adult learners from pre-entry level up to level 2. We are looking for tutors who thrive on flexibility as the number of courses allocated to you, along with the course subject, and the level of learners and course location may vary from term to term. If you are passionate about teaching and making a difference in people s lives and being part of something meaningful, we want to hear from you. Key responsibilities of the role include: Plan, prepare and deliver high-quality teaching and learning sessions, workshops, and tutorials in line with the curriculum requirements and the needs of individual learners, ensuring learning objectives are met. Assess learners abilities and identify areas for improvement, tailoring teaching and learning methods and resources accordingly. Develop and deliver consistently engaging and interactive sessions, utilising a variety of teaching techniques and materials to enhance learners understanding and engagement with the subject/topic. Provide individualised support to learners, addressing their specific learning needs and challenges through one-to-one meetings and additional learning resources. Rigorously monitor and track learners progress, providing regular feedback and implementing strategies to address areas of weakness or underperformance. Set and mark assignments, tests, and examinations, providing constructive feedback to learners to support their learning and improvement. Establish and maintain a positive and inclusive learning environment, actively promoting learner participation, motivation, and confidence in professional development. Maintain accurate records of learners attendance, progress, and assessment outcomes, ensuring compliance with regulatory and internal requirements. To undertake regular and appropriate CPD as agreed with Line Manager, some of which will be mandatory such as Safeguarding and Prevent Training. Preparing groups of learners for accredited assessment (exam or portfolio) & non-accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff. Running end of course evaluations and writing tutor end of course reviews. Administration To identify materials and equipment/resource needs to assist the provision of teaching and learning by students. Maintaining up to date course files and submitting accurate data on attendance and achievement within agreed deadlines. Preparing groups of learners for accredited assessment (exam or portfolio) & non-accredited assessment (RARPA), marking assessments and taking part in internal moderation and/or consultation meetings with appropriate Trust staff. Providing feedback on appropriate documentation for example observation, IQA reports etc. Knowledge, Skills and Experience: Proven successful track record of planning and delivering high quality teaching of accredited and non-accredited provision in a relevant subject and at appropriate level(s). Experience of teaching adult learners of mixed abilities and an understanding of appropriate teaching strategies in a similar role. Experience of managing mixed groups of learners. Understanding of the RARPA (Recognising and Recording Progress and Achievement in non-accredited learning) system (desirable). Experience of working/teaching refugees and or asylum seekers (desirable). The ability to speak another language (desirable). Qualifications: Essential Hold a recognised teaching qualification such as CELTA, DELTA or TESOL or A full teaching qualification for working in adult learning (DTLLS, PGCE or DET) A minimum GCSE English Grade C or equivalent Westway Trust is a community guided organisation located in North Kensington which runs an adult learning programme of accredited and non-accredited provision across a range of subjects. We aim to enable people to progress in work, in learning and in life. Our learners come from a variety of backgrounds and have different prior experiences of learning. Benefits of working with us: Great location in the heart of Portobello, North Kensington Free gym membership at health club one minute walk from the office Pension scheme Life Assurance Free eye test voucher Investor in People (IiP) employer The application deadline is Sunday 26 October when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.

Support worker Young People Housing provider in Supported Living Excellent Pay Rate £17.00 Umbrella Shrewsbury Sociable Working Hours - Part Time Excellent Pay Rate Are you passionate about helping others? Client snapshot: An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief: The vacancy is that of a Support worker; this is initially a six-month interim contract. This is a part-time vacancy; 17 hours a week. Working pattern is Monday Friday 9am 5pm. Pay rate for this role is £13.16 per hour on PAYE OR £17.00 Umbrella. The vacancy will be subject to an Enhanced DBS Check covering child and adult workforce. Candidate will need a full UK drivers license and access to a vehicle. Based on site, in Shrewsbury SY2 This role is open to Women Only - under the Equality Act 2010, Schedule 9, Part 1 The Responsibilities: In your job role as a Support worker, you will provide practical and emotional support for young people on a one-to-one basis age appropriately using different methods and toolkits to support this. An important part of your job role will be to work in conjunction with the Team in raising awareness of issues surrounding Domestic Abuse. As a Support worker, you will be required to prompt and encourage residents to establish and maintain settled lifestyles. An integral part of your job role will be to organise, prepare and facilitate educational and support groups age appropriately within safe places across Shropshire. Furthermore, you will be required to prepare and provide sessions for children of all ages and backgrounds while they are in refuge or safe dispersed properties. Housing Support worker Scheme Manager Scheme Officer Support Worker Night Support Worker Senior Residential Support Worker Healthcare Assistant Housing Wake Night Income Management Tenancy Sustainment Tenancy officer Homelessness Support Officer YMCA Homeless - Young People - Supported Living Substance misuse Craven Arms Shropshire Housing Management Tenancy Management Charity Housing Association Local Authority Vacancy Housing Jobs Housing Vacancies

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Children and Families Lead Manager to play a pivotal role in our Domestic Abuse Services across London . At Hestia, we know that children are not just witnesses to domestic abuse they are survivors in their own right. We are looking for an experienced and passionate leader to join us as Children & Families Manager, shaping and driving the support we provide to children and their families across our domestic abuse refuges in London. Sounds great, what will I be doing? This is an opportunity to make a profound impact. You will lead on designing and delivering a transformative strategy for our children and families' services, ensuring that every child we support has the chance to feel safe, to recover, and to thrive. Working at both a strategic and operational level, you will bring together the voices of children, the expertise of our Children & Family Workers, and the knowledge of in house and external mental health specialists to deliver holistic, trauma informed support. Your leadership will be central in strengthening outcomes for families, embedding best practice, and ensuring our services respond to complex safeguarding needs with confidence. You will also play a key role in supporting and developing our frontline teams, helping them to remain resilient and equipped to deliver life changing work. As deputy child safeguarding lead for the organisation, you will bring authority and assurance to our safeguarding culture, ensuring we meet the highest standards of care and protection What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for We are seeking a qualified social work professional with strong expertise in child safeguarding (Level 4). The ideal candidate will bring experience in child-focused practice, trauma and crisis response services, and proven leadership as a Safeguarding Lead. You will have a track record of effective multi-agency working, developing protocols and referral pathways, and delivering training to upskill teams. With in-depth knowledge of child and contextual safeguarding, childhood development and the impact of trauma, you will be skilled at working with children and families in a user-led, strengths-based way to achieve the best outcomes. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are excited to be bringing the legendary Choose Love Shop back to London s Regent Street this winter. This is the ultimate charity store where customers can buy essential items for refugees like hot meals, winter coats for children and sleeping bags. Instead of taking them home, each purchase buys an item for someone who truly needs it. Customers can also buy Choose Love merch as well as fabulous fashion and beauty donated by stylists, brands and celebrities. At the Choose Love shop the world is a better place with every purchase. Last year s we raised over $1.1 million for our life-saving work and this year s shop promises to be bigger and better than ever! The Deputy Store Manager is a key part of the team representing Choose Love in the exciting winter fundraising period. You will support the Store Manager in monitoring and managing the Choose Love store in London. Your primary remit is raising much-needed funds to help Choose Love reach their fundraising target this winter. You will supervise 2 Sales Assistants and engage with customers and volunteers to ensure everyone feels valued and welcomed. It s not a traditional retail environment - it s a joyful experience to be in the store, and you ll help make it memorable. Alongside the Sales Assistants, you will interact directly with customers at the store, processing card-only donations and answering any questions. You will also need to help coordinate corporate and community volunteers when they arrive on shift and provide them with a thorough training briefing before they begin their shift. You will manage merchandise stock and keep the store looking tidy and slick.

Senior Officer Digital Optimisation Salary: £38,999 - £43,105 Contract: Permanent contract Reports to: Head of Digital Fundraising, UK for UNHCR Office location: Shoreditch, London EC2A 4EG (Hybrid Working Model) Key relationships: Digital fundraising and Communications Teams, UNHCR Google and CRO teams JOB PURPOSE We are looking for a creative, ambitious, and data-driven individual to join us as Senior Officer Digital Optimisation, specialising in UX/UI to lead on the development and delivery of UK for UNHCR s testing and optimisation strategy to improve conversion rates and user experience online, including our website, donation pages, and various subdomains. The role reports to the Head of Digital Fundraising and manages all donation pages, digital testing and tracking, as well as a range of Google and optimisation products. The primary purpose is to optimise digital performance through A/B testing across our websites and supporting teams to adopt and implement a test-and-learn framework in their digital channels to raise more funds for refugees. An existing A/B testing roadmap has been developed and is ready for your input and ideas. However, testing and optimisation is not limited to fundraising and will aim to improve digital conversion and performance across teams, channels and platforms playing a key part in UNHCR s annual fundraising programme to enable UNHCR to deliver its vision of a world where every person forced to flee can build a better life. You will work very closely with the digital fundraising team and wider Individual Giving team, as well as Communications and Philanthropy/ Corporate Partnership colleagues, our digital agency and international fundraising teams. Passionate about UX/UI and fundraising, you will be a skilled communicator, tech-savvy and an experienced project manager. You will have strong problem-solving skills, a test-and-learn approach and a track record of meeting deadlines and meeting/ exceeding set KPIs. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR work in partnership with displaced communities to deliver emergency relief such as shelter, medical care and life-saving supplies to people fleeing conflict and persecution. We also support education and livelihood opportunities that enable people to rebuild their lives and lead their own solutions over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. Role Responsibilities Develop and lead strategy for conversion rate optimisation, including the management of a testing roadmap to regularly execute A/B and multivariate tests and the use of new and existing technology, e.g. heatmapping to reduce friction rates and continuously improve and optimise conversions. Lead UX/UI across organisation, overseeing and implementing tests and analysis across teams to improve web experience and achieve required KPIs and objectives. Manage Google suite of tools and relevant relationships, ensuring everything is up to date and operating as necessary. Manage all donation pages and fundraising landing pages, building new pages, maintaining existing pages and closing pages; identify areas for improvement and work with relevant stakeholders to test and optimise. Utilise and manage suite of third-party platforms, e.g. Optimizely, Mouseflow, iRaiser, Sleeknote, Typeform to improve user experience and increase donations and conversions. Remain flexible and quickly respond to emergency situations, identifying fundraising opportunities and develop relevant comms and journeys as needed, collaborating with colleagues from across the organisation. Use data and insights to produce regular reports on performance against KPIs; use analytics to identify trends and optimise activities based on user behaviour. Manage and maintain vanity and tracking links across the organisation, utilising Google Tag Manager and UTMs to monitor performance and results. Stay up to date with digital best practices and technology, including sector trends, follow industry policies, including GDPR, PECR regulations, attending training and optimising plans accordingly. Stay up to date with issues affecting displaced communities, campaigns from international, content and reports from the field. Share creative and insights with UK colleagues, global teams, and HQ. Participate in training seminars, workshops, and skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. Personal Attributes and Experience Essential Experience Experience of implementing and optimising digital marketing campaigns across channels, including paid and organic social, search and display; preferably within the charity sector. Experience of developing and delivering strategies for conversion rate optimisation and user experience/user interface. Experience of using digital channels for lead acquisition and conversion to grow income. Experience of measuring, evaluating and reporting on digital activity and performance across multiple channels and digital campaigns, paid and organic. Experience of working with external agencies and suppliers. Essential Skills/Knowledge Experience of using Google Analytics or other web behavioural analytics tools. Experience with experimentation tools like Optimisely or similar. Strong project management and stakeholder management experience. Excellent written communication skills: able to produce compelling, persuasive, and concise copy for a range of specific target audiences. Attention to detail and proofreading skills and an ability to give clear and constructive feedback on creative and copy. Proven proficiency with design principles and tools (Canva/Adobe suite). Able to demonstrate flexibility and do what it takes to get the job done. Understanding of HTML and other coding languages. Able to juggle and prioritise multiple tasks and meeting programme deadlines. Strong presentation, communication (written and verbal) and interpersonal skills. Excellent stakeholder and relationship management. An understanding of GDPR, PECR and other regulatory compliance for fundraising and electronic communication. Desirable Skills/Experience An understanding of digital fundraising practices and principles Experience with Google Tag Manager or other tag management platform is a plus, but not a requirement Experience of working across a broad channel mix (social, web, email, SEO, SEM and other Direct Marketing channels would be advantageous). Knowledge or experience working with Salesforce (or similar CRM platform). Knowledge or experience working with Wordpress and iRaiser (or similar CMS / ecommerce platforms). Experience of, or a passionate interest in the charity sector, and the drive to further their fundraising knowledge. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach. The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many ways, including flexible hours. Please don t be afraid to speak to us about this during initial conversations, so we can explore what s possible. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high-performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days annual leave per annum plus 8 bank holidays (pro-rata for part-time working). WeCare Employee Assistance programme providing 24/7 access to online GP, mental health support, get fit programmes, virtual wellbeing support and much more. Hybrid home-working model with dedicated Team Days in the office. Toothfairy dental app. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Staff socials. Financial Pension scheme with an employer contribution of 8%. . click apply for full job details

Position: Senior Officer Direct Marketing Contract type: Fixed-term contract until October 2026 Salary: £ 36 448 per annum (FTE) Hours: Full time (35 hours) or Part time Reports to: Head of Offline Location: Mark Square, London EC2A 4EG (hybrid working) Key relationships: Offline and Digital team colleagues; Finance Director and Finance team; Data team; International Individual Giving colleagues, External agencies and suppliers; Supporters. JOB PURPOSE UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an ambitious and proactive team player who can join us as a Senior Officer, Direct Marketing, within the Individual Giving Team. In this exciting role, you will be responsible for some of our key donor development activities: you will be a confident communicator and experienced project manager, with a strong knowledge of donor development key touchpoints and best practice, as well as a tracked record of managing telemarketing and Direct Mail campaigns You will be joining a small but high performing team with big ambitions, and you will be playing a vital role in raising funds for UNCHR. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply, we d love to hear from you. WHO WE ARE AND WHAT WE DO United Kingdom for UNHCR is the United Nations Refugee Agency s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR s humanitarian operations across the world. Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term. Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause. DIVERSITY, EQUITY, INCLUSION AND BELONGING We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person. UK for UNHCR is proud to have a Diversity & Inclusion Working Group that supports the delivery of the charity s goals for diversity, equity and inclusion, and brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. We are also open to flexibility in many different ways, including the element of working from home and flexible hours. UK for UNHCR operates a hybrid working policy, with staff working in the office 1-2 days a week and the remainder from home. Please don t be afraid to speak to us about this at the interview stage, so we can explore what s possible. ROLE RESPONSIBILITIES Lead on the overall donor development offline programme for both cash and committed donors, ensuring a strong onboarding and onward journey is in place, and that key touchpoints are leveraged to deepen engagement and increase donors Lifetime Value. Work with digital fundraising colleagues to create integrated, multichannel campaigns and an effective, donor-first giving journey. Provide colleagues with strategic guidance, and technical support if required, to deliver warm appeals via Direct Mail that meet six-figures campaign targets. Manage our Telemarketing programme, to successfully launch and deliver activities such as conversion, upgrade, reactivation, and welcome calling. Ensure an insight-led thanking programme is in place, with key moments identified throughout the year to acknowledge support and communicate impact. Work with key stakeholders across digital and offline teams to ensure we maintain a strong retention rate whilst growing our Regular Giving file. Remain flexible and rapidly respond to emergency situations. Work with our Data team to identify the best approach to data and segmentation for each project. Manage production processes, developing supplier briefs and managing approval stages and end of campaign reviews. Work with our suppliers to ensure campaign fulfilment is in place and collaborate with our Supporter Care function to monitor responses and identify issues/opportunities. Ensure cost effective fundraising, manage individual campaign budgets and identify opportunities to improve ROIs. Stay up to date with issues affecting displaced & refugee communities, campaigns from international teams and reports from the field. Scope new fundraising themes. Share creative and insights with UK colleagues, global markets and HQ, participating in training seminars, workshops and international skill shares where applicable. The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above. PERSONAL ATTRIBUTES AND EXPERIENCE Essential Experience Experience of working in a fundraising environment, ideally in a medium-to-big-size charity. Experience in managing onboarding and ongoing donor development activities. Experience of scoping, briefing in, managing, and delivering integrated fundraising campaigns that delivered against budget. Experience of managing Telemarketing campaigns with a tracked record of successes Strong experience in delivering and managing all aspects of successful Direct Mail campaigns. Understanding of digital fundraising best practice and how digital channels can integrate and support offline activities to increase donors Lifetime Value Experience of working with suppliers, including campaign planning and briefing. Experience of data file development (in collaboration with Data teams) Essential Skills/Knowledge Ability to work independently and proactively identify new fundraising opportunities. Ability to multi-task and to work under strict deadlines. Excellent written and verbal communication skills with the ability to give constructive and coherent feedback. Sound knowledge of key retention and donor development activities. Up-to-date knowledge of direct marketing, best practice, trends and compliance. Strong numeracy skills with the ability to analyse results and identify trends. Ability to recognise, understand and manage your own emotions and the emotions of others. Excellent stakeholder and relationship management. Proficiency in Microsoft Word, Excel, PowerPoint. Desirable Skills/Experience Experience in delivering fundraising activities in response to emergencies. WHY JOIN UNITED KINGDOM FOR UNHCR? You will be part of a high performing agile team of talented people; all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. What else? Wellbeing 28 days leave per annum plus bank holidays (or pro-rata equivalent). Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. Access to 100s of perks with discounts on everyday purchases. Office wellness perks. Discount on gym memberships. Hybrid and Flexible Working. Staff socials. Financial Pension scheme with an employer contribution of 8%. Non-contributory group life assurance scheme Non-contributory Income protection scheme. One-off contribution towards homeworking set up. Enhanced maternity, paternity, shared parental, and adoption pay. Enhanced sick pay scheme. Development Comprehensive training and continuing development opportunities. Individual training budget. HOW TO APPLY If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section. Please note that there is no set application deadline as we are reviewing applications on a rolling basis. We therefore recommend to submit your application as soon as possible. If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please don't hesitate to contact us and we will make every effort to respond to your request for assistance as soon as possible. United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.