Job Description
Digital Workplace Coach | 12 Months Assignment
Location: London-based (Hybrid, Onsite Presence Required)
We are seeking an experienced Digital Workplace Coach to join a leading investment management firm on a high-impact, long-term contract. This is an exciting opportunity to join a well-established, values-driven team committed to helping colleagues across all levels get the best from modern workplace tools and AI-powered platforms.
What You'll Be Doing:
You'll support approximately colleagues internationally and combine proactive outreach with responsive support, helping colleagues get the most from the digital tools they use every day.
Your core responsibilities:
- Run coaching sessions-including 1:1s, team drop-ins, onboarding, and structured masterclasses.
- Provide hands-on guidance on tools like Asana, Microsoft 365, Zoom, ChatGPT Enterprise, Superhuman, Calendly, and others.
- Proactively identify opportunities for smarter tool usage across teams and departments.
- Turn digital strategies into actionable how-to guides, workflows, and comms.
- Engage directly with Customer Success Managers from platforms (like Asana or OpenAI) to organise sessions and stay ahead of updates.
- Track tool usage, behaviours, and impact through analytics and user feedback, reporting quarterly.
- Be a champion for digital dexterity-raising the baseline for systems thinking, adaptability, and productivity across the firm.
What We're Looking For:
- Proven experience in digital enablement, L&D, change management, or workplace transformation.
- Confidence and presence-someone comfortable proactively engaging with busy professionals, from junior staff to senior leaders.
- Strong knowledge of modern workplace tools (you won't know them all perfectly-but you'll be curious, adaptable, and able to leverage resources).
- Excellent coaching skills, with a clear, supportive, and empathetic style.
- Familiarity with adult learning, behavioural science, or change models (eg, ADKAR) is a plus.
- A data-informed mindset: You use usage data and feedback loops to guide your work and measure success.
- Experience in investment management or financial services is highly desirable but not essential for standout candidates.
You'll play a key role in raising the digital baseline of a world-class organisation that's eager to learn-but needs the right kind of coach to guide the way.
If you fit this criteria, we would love to hear from you.
