ServiceNow Technical Architect

ServiceNow Technical Architect

Our client, a leading global supplier for IT services, requires ServiceNow Technical Architect to be based at their client's office in London, UK.

This is a hybrid role - you can work remotely in the UK and attend the London office 1-2 days per week .

This is a 6+ month temporary contract to start ASAP

Day rate: Competitive Market rate

Key Responsibilities

• Understand Solution for the implementation or Maintenance of ServiceNow platform
• Work with Architect and customers for the technical requirements, document them, play back and baseline
• Develop a design aligned with the Architecture (if applicable) and technical requirements
• Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
• Perform Sprint activities (if agile) with the customer and the team:
• Develop User stories from the requirements
• Estimate effort, Work with the product sponsor to prioritize the user stores
• Do sprint planning
• Assign sprint activities to the team
• Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
• Track and share the status of sprint/user stories with the Project Manager
• Identify and manage risks and challenges
• Ensure the quality deployment of the product as per the design
• Ensure the security, resilience of the components as per the design

Key Requirements

Essential Skills:

• Experience as a Technical Architect in ServiceNow
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions
• Understanding customer business requirements and converting them to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation life cycle for ServiceNow
• Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analysis and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL/industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Desirable Skills:

• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members

Due to the volume of applications received, unfortunately we cannot respond to everyone.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.