15 jobs found

THIS IS A UK BASED POSITION, TO BE CONSIDERED FOR THIS ROLE ,IT IS ESSENTIAL THAT: You have UK work experience with at least 6 months experience working as a support worker or in a similar position. Your CV clearly shows your relevant experience and qualifications. Experience with Brain Injury Support is advantageous A full clean UK driver licence and access to a car that your able to use for work purposes. NSS PLUS LTD-NeuroSupport services are currently recruiting Support Workers and Healthcare Assistants with a background of Brain Injury and Mental health experience to support services users with an acquired Brain Injury. Our service aims to support rehabilitation and in enabling people to optimise independence and quality of life. We are looking for psychology graduates,support Workers and Healthcare Assistants or suitable candidates who would be willing to support people both within their home environment and also willing to provide support in helping our clients access the community. We are looking for candidates that are confident with working independently and providing empirical feedback where necessary. Job Title: Slovak-speaking Rehabilitation Support Worker Location: Bolton, BL1 Hourly Rate: £12.50-£14 per hour depending on experience. Driver Essential? Yes Start Date: ASAP Days & Hours: Approximately 3 hours per week. Ideally, 1.5 hours per day, over 2 days About you-Essential Experience: The ability to speak Slovak is essential. Experience of brain injury is desirable. Good communication skills are essential. About our client: Our client is a 26-year-old male, who has an acquired brain injury. He is seeking a Rehabilitation Support Worker, that is fluent is Slovak, to support him for 3 hours per week with, but not limited to, the following activities: - Assist the client in completing his exercises prescribed by his clinicians - Accompany him on short walks - Accompany him to medical appointments, and assist with translation - Support with general tasks such as reading and interpreting any mail - To regularly communicate with the Rehabilitation Case Manager to provide updates Successful Candidates will: Have access to full online yearly Training Will be subject to Full Enhanced DBS Competitive Hourly Rate Gain Experience working with an MDT Liability Insurance Food/Drink shift Allowance Partial Mileage and Travel time covered Flexible working to meet your own requirements Successful candidate attributes: Abilities, Skills & Behaviours A genuine desire to make a positive difference to the lives of others with the ability to promote well-being through positive attitude and work practices The ability to work on your own initiative and be a well-integrated team member. Willingness to participate in continuing professional development Flexible and positive approach to work patterns/schedules and business needs Excellent punctuality, reliability and a strong desire to accomplish goals and objectives Caring, friendly and empathetic approach to clients with the ability to build professional relationships Ability to remain calm and collective in a difficult and pressurised situation Good verbal and written communication skills Able to demonstrate good organisational and time management skills Have basic computer skills (Word, Outlook & Excel) Have at least six months experience of working in a support worker role or similar, in the past three years. Must have a Full UK Driving License and access to your own car Have Experience in the field of Psychology is advantageous Willing to become self-employed We offer flexible work patterns - full time, part time, ad-hoc and a variety of shifts with our clients to suit any life style!

Marketing Co-ordinator - Individual Giving Home-based (UK) The Organisation Our client helps vision-impaired ex-service people from every generation rebuild their lives regardless of how or when they lost their sight. They are currently seeking a Marketing Co-ordinator to join their Fundraising Team on a full-time basis for a nine month fixed-term contract. The Benefits - Salary of £27,878.71 per annum - Generous annual leave with the option to buy additional days - Pension scheme with generous employer contributions - Access to legal services and mental health support - Employee assistance programme - Home working allowance - Professional and personal development - Life Assurance - Enhanced pay This is a terrific opportunity for a creative, detail-driven marketer or fundraiser with experience delivering multi-channel campaigns to join a passionate and supportive organisation. It's a great time to become part of our client's journey, as they embark on an ambitious transformation programme to guarantee long-term prosperity and ensure they can support beneficiaries for years to come. You'll have the chance to develop your skills across digital, email, creative production and campaign insight, plus, with guidance from experienced colleagues and opportunities to grow, you'll help deliver fundraising activity that truly performs. So, if you're looking for a role where you can grow, contribute and make a real difference, then apply today! The Role As a Marketing Co-ordinator, you will assist in generating income through our client's fundraising programme. Working closely with the Marketing Manager, you'll provide campaign and admin support to internal teams, contributing to campaign planning, creative development, briefing, proofing and results reporting, ensuring that every appeal is delivered smoothly and effectively. You'll have the chance to get involved with individuals giving activities, as well as the full spectrum of direct marketing channels, including print, telemarketing and digital. You'll also manage key administrative processes, maintain accurate KPI and expenditure records, liaise with suppliers, and collaborate with colleagues to gather compelling case studies that strengthen fundraising communications. Additionally, you will: - Co-ordinate email marketing - Oversee microsite development - Assist with research and cross-team projects - Monitor invoices and maintain reporting spreadsheets - Co-ordinate project timelines and provide regular progress updates - Ensure GDPR and Fundraising Regulator compliance About You To be considered for the role of Marketing Co-ordinator, you will need: - An understanding of direct marketing - Good level of IT literacy - competent working knowledge of MS Office, in particular Excel - Outstanding verbal and written communication skills - Planning and organisational skills - use initiative to manage and prioritise a demanding workload - Problem-solving ability - identify and resolve - The ability to manage relationships with external agencies and suppliers - The ability to multitask - Exceptional proofreading skills, with outstanding attention to detail - Good numeracy skills - A collaborative approach - To be dynamic and open to change - Drive, motivation, flexibility, and enthusiasm - To be proactive and use your own initiative - To be a team player with common sense The closing date for this role is 12th December 2025. Interviews will be held on the week commencing 15th December 2025. Other organisations may call this role Marketing Assistant, Marketing Officer, Marketing Administrator, Digital Marketing Officer, Marketing and Fundraising Officer, Fundraising Co-ordinator, or Marcomms Co-ordinator. Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're excited by the chance to craft compelling campaigns with real purpose behind them as a Marketing Co-ordinator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Assistant Site Manager Burnley Social Housing Refurbishment Immediate start Long term freelance role 12 months+ The Company The Company is a Maintenance and Construction values-led construction company based in the North-West. They provide a complete service to help clients achieve their targets through employment, construction and regeneration. They are looking for a Site Manager to complete a range of schemes including Windows, Doors, Roofing, Kitchen & Bathroom refurbishment schemes in the Burnley area. The Role As an Assistant Site Manager you will assist to ensuring your designated projects are completed within KPI s, on programme, in accordance with budgets and forecast and to an excellent standard. You will assist the Site Manager with their duties, ensuring that company standards and procedures are adhered to at all times. You will have control of direct labour, subcontractors and labour, for your workstream and must ensure they comply with H&S standards. You will update the Site Manager on site progress and maintain excellent communication with the client and other stakeholders. What you need to succeed? General knowledge of Health & Safety in the workplace and safe working practices. Experience of working within social housing refurbishment. Full UK driving license SSSTS First Aid CSCS The Important Details If you are interested in this position within Social Housing please forward you C.V.to (email address removed) to apply highlighting suitable experience or call Emma Twigg to discuss the role further on (phone number removed). By submitting your job application to Ionic Recruitment, you are hereby giving us your consent to use your personal data for recruitment purposes detailed in the GDPR Policy Document. This can be viewed at: (url removed)

Support Worker Days Pembroke Dock SA72 4RX Permanent Position 40 Hours on Days - Full Time Role £12.60/hr - £12.75/hr Driver Essential (Full UK Driving Licence) All you really need to fit in here is a desire to make a difference. WE ARE SORRY, BUT SPONSORSHIP OR CHANGE OF SPONSOR IS NOT AVAILABLE. AND THIS ROLE IS NOT SUITABLE FOR CANDIDATES LOOKING FOR 20HRS A WEEK. If you have a passion to help people live their best life and you want a lifelong career that offers ongoing learning and progression, we want to hear from you. Many of our managers and senior management team started as support workers and are now service managers, area managers and directors. Others move into therapeutic roles and work towards professional qualifications. Working for a leading provider of specialist services for adults with complex needs, often associated with autism. We support adults in our community homes. Our priority is to improve and maintain the quality of life for the children and adults in our care. We take a person-centred approach to everything we do, empowering people in our care to learn and develop skills and abilities specific to their own development needs. DAYS ROLE - 40 hrs a week Pembroke Dock SA72 4RX You must have a FULL UK Driving Licence - due to using clients vehicles. Shifts are working between 08.00am-20.30pm (Includes alternative weekends). DETAILS INCLUDE Overtime available across a number of services. Fixed Shift pattern, so you can always be able to plan your work/life balance. Permanent Contract, guaranteed hours. Working in a modern facility for an excellent company. You will be tasked with assisting with the resident s care plan, delivering the highest standards of personalised care to residents. Ensure that at all times residents are treated with respect and dignity, and that individual s rights to privacy, dignity, independence and choice are met. PERSON SPECIFICATION 6 Months minimum experience of working in a social care environment (Ideal). Have a caring nature and possess a willingness to develop new skills. Full UK Driving Licence (for days) BENEFITS Join us for a clear career progression and valuable qualifications - 97% of our managers progressed internally. Health plan - after probation. 'Refer a friend' scheme - earn up to £1000 per any successful permanent referral. Eligibility for a 'Blue Light Card' for additional discounts at a range of retailers.

Job Advert: Assistant Manager - Financial Crime Operations Location: Harrow Salary: 40,000 per annum Contract: Full-Time, 11-12 Month Fixed Term Contract Department: Financial Crime Operations Reports to: Manager - Financial Crime Operations About the Role We are seeking an experienced Assistant Manager - Financial Crime Operations to join our Financial Crime Operations team on an 11-12 month fixed-term contract. This is a crucial role for a professional with a strong Anti-Financial Crime (AFC) background and expertise across Sanctions Compliance, AML, CDD, Name Screening, Transaction Monitoring, and APP Fraud Prevention . You will support the effective running of the Financial Crime Operations department, ensuring the timely execution of all AFC processes and safeguarding the organisation against financial crime risk. This includes overseeing payment screening, fraud prevention activities, transaction monitoring, and CDD reviews while ensuring full compliance with UK regulations. Key Responsibilities Leadership & Oversight Manage the Financial Crime Operations team, ensuring timely handling of alerts and fraud tickets. Provide guidance, mentoring, and ongoing support to associates. Act as deputy to the Manager - Financial Crime Operations when required. Sanctions, Name & Live Payment Screening Oversee all sanctions and name screening across onboarding, periodic reviews, and payments. Manage real-time live payment screening processes and escalate potential sanctions or suspicious activity. Review sanction and high-risk payment alerts, ensuring full documentation. Maintain and update the Screening Process Manual in line with regulatory standards. Transaction Monitoring & APP Fraud Prevention Oversee transaction monitoring alerts, ensuring timely investigation and escalation. Review scenarios, thresholds, and suggest enhancements to improve detection. Support fraud monitoring controls and APP fraud prevention initiatives. Collaborate with Fraud Operations and Customer Services to resolve suspected fraudulent cases. Customer Due Diligence (CDD) & KYC Monitoring Support the review of onboarding and CDD files for high-risk customers. Participate in ongoing monitoring, ensuring AML/CTF compliance. Provide feedback to onboarding and compliance teams. Systems Management & MI Reporting Review screening and monitoring systems, recommending enhancements. Liaise with IT and system vendors on upgrades and model changes. Maintain MI dashboards tracking alerts, productivity, and escalations. Governance, Reporting & Continuous Improvement Prepare reports for Manager - FCO, MLRO, Committees, and Board meetings. Draft internal updates on emerging risks and regulatory changes. Participate in audits, regulatory reviews, and cross-functional projects. Support initiatives to strengthen the organisation's AFC framework. Competencies & Experience Required Strong understanding of UK Sanctions, AML, CTF, APP Fraud and related FCA/PRA/OFSI/NCA/ICO regulatory requirements. Experience with financial crime systems including sanctions screening and transaction monitoring tools. Practical knowledge of retail banking products. Strong analytical skills with experience identifying suspicious activity and red flags. Excellent written and verbal communication skills, with experience preparing reports for senior management. Knowledge of risk-based approaches to AFC processes. Key Internal & External Stakeholders Internal: Branches, Payments, Operations, KYC Review Units, Account Opening, Credit, Legal, Compliance, Risk, IT (UK & India). External: Regulators, auditors, consultants, system vendors, correspondent banks, and law enforcement agencies. Person Specification Strong leadership ability with excellent analytical and problem-solving skills. Effective communicator, able to present findings confidently to senior leadership and Committees. Strong interpersonal skills, particularly when conducting interviews and internal investigations. Proficient in MS Office and familiar with analytical tools used in AFC. A collaborative team player with the flexibility to manage competing priorities.

Job Title: HR Administrator (12 Month FTC) Location: West Bromwich Salary : Competitive Job Type: Full-time, 12 Month Fixed Term Contract, Office Based About us: Established in 2007, Select Lifestyles Limited provides support to adults with learning disabilities and complex needs within our residential homes, supported living schemes and day centres across the West Midlands. About the Role: The role of the HR Administrator is to provide HR support to the business and existing HR Operations team. You will assist with day-to-day HR activities and provide support across the full employee lifecycle. This includes onboarding, contract changes, and offboarding processes. In this role, you will liaise with employees and managers at all levels as well as external agencies, ensuring an efficient and professional HR Operations service across the organisation. Please note that this position is fully onsite with no hybrid or remote work options. Candidates therefore must be a commutable distance from West Bromwich to be considered. Key Responsibilities: Support the HR Operations Team Leader with the full employee lifecycle including, onboarding, absence management and offboarding. Provide day-to-day HR administrative support, ensuring accurate record-keeping and effective communication. Complete Right to Work checks, DBS applications and renewals. Confidently handle sensitive or challenging conversations with employees and managers, demonstrating empathy and professionalism. Provide first-line support to managers on routine HR processes and queries, ensuring accurate guidance on operational tasks and escalating any non-routine or complex matters. Maintain confidentiality and discretion at all times in line with GDPR. Ensure HR systems are kept up to date to ensure the production of accurate HR metrics and reports. Work collaboratively with colleagues across the organisation, building positive working relationships and contributing to team goals. Prioritise effectively and work under pressure, particularly during peak periods or when dealing with urgent employee matters. Conduct audits on staff files as and when required. Participate fully in the recruitment process including the reviewing and processing of applications, arranging interviews, participate in the interview process. About you: Essential: CIPD Level 3 qualification Confident in handling difficult conversations with professionalism and discretion. Strong administrative and organisational skills with a keen eye for detail. Ability to manage a busy workload and meet deadlines under pressure. Excellent verbal and written communication skills. Able to build effective relationships with colleagues at all levels. Discreet, trustworthy, and committed to maintaining confidentiality. Proficient in Microsoft Office and HRIS systems. A team player with a flexible, can-do approach. Desirable: Experience in the social care, healthcare, or voluntary sector. Familiarity with CQC and safer recruitment practices. NB: This is not a complete statement of all duties and responsibilities of this post. The post holder may be required to carry out other duties in keeping with the nature of the post as directed by and agreed with their manager. Benefits: Opportunities for training and personal development 25 days annual leave + bank holidays Company pension scheme Long-service recognition and staff benefits The opportunity to make a real impact across services that support individuals with learning disabilities and complex needs Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of; HR Assistant, Human Resources Assistant, Human Resources Executive, HR Executive, Human Resources Administrator, HR Advisor, Human Resources Advisor, HR Generalist, Human Resources Admin, HR Officer, HR Admin will also be considered for this role.

The ACC Liverpool Group and The ACC Hotel operate the city's waterfront event campus the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing our offer over the last decade to that of a world-class provider of venue and event services. We are currently looking for a People Assistant to join our dynamic team on a Fixed Term Contract, Maternity Cover, starting 05 January 2026 for 12 months. Company Benefits We are an award-winning, world-class venue and our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include: An enhanced holiday scheme, which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Employee Reward Platform. Agile working and flexi time policies, where appropriate and in line with business needs. A dedicated wellbeing strategy to support staff. 25 Qualified Mental Health First Aiders on site. The ACC Liverpool Group and The ACC Hotel is a place where you can truly make a difference. Some of the wonderful things ACC Liverpool Group have achieved / continue to work towards: Disability Confident Employer Member of the Fair Employment Charter Real Living Wage employer Social value impact plan - last year we contributed over £6.4m Green Meeting s Gold Standard Sustainability Strategy Positively influencing biodiversity we have 3 beehives on our campus grounds Carbon Neutral Campus Accessibility Strategy AccessAble Guide The successful candidate will provide comprehensive People team assistance and support across all the ACC Liverpool Group and The ACC Hotels policies, procedures and processes. As the department s main point of contact for recruitment processes, you will coordinate all related activity. It would be advantageous for you to have experience of communicating with both internal and external stakeholders as you will coordinate responses to all internal and external mailbox queries, including the HR, Recruitment, and Absence inboxes. You will coordinate the new starter process, ensuring all new starter templates, occupational health forms and initial induction documentation is up to date and fit for purpose. You will be responsible for the maintenance of staff personnel files (electronic and historic paper files), to ensure they are accurate and compliant with GDPR. To support the management of our departmental budget, you will raise requisitions / invoices, maintaining goods receipting, which you will track via our EBMS system and budget tracker, to ensure we are managing our departmental budget accordingly. You will support Operational Managers with absence management records, by entering periods of absence onto our Oracle system. Supporting the People Manager, you will coordinate various health checks tests for relevant employees. We highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. In this case, we re looking for someone who: Is approachable, creative, and innovative, with a desire to achieve. Has proven planning and organisation skills, including excellent time management. Displays high levels of accuracy in everything they do. Confident and competent working with MS Office applications, displaying proficiency in Excel, Word and PowerPoint. Can display emotional intelligence. In addition to the above, the candidate will need to be enthusiastic, like minded and complement our experienced and talented team. If you have drive, passion, ambition and wish to play a part in The ACC Liverpool Group and The ACC Hotel s continuing success story, we would love you to join our team! Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application as soon as possible. Equality, Diversity and Inclusion The ACC Liverpool Group know the value of having a diverse and representative team across our organisation. We promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such we strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief or sexual orientation.

Occupational Health Technician Full time, permanent Open to those based in Blackburn £25,000-£27,000 per annum Are you based in any of the above areas and looking for an opportunity to work as an Occupational Health Technician? We are seeking an Occupational Health Technician to join our clients' expanding peripatetic team. This role is great for experienced OHTs or those looking into OH who have a Sport Science degree or a background as an Emergency Medical Technician, transferrable health related field, Combat Medical or Ambulance Assistant. The successful applicant will be required to travel throughout the UK in a mobile screening van, to client sites in order to deliver health surveillance services. This is a full-time role where the successful applicant will work 37.5 hours per week, usually between the hours of 8.30am and 4:30pm. You must be happy to frequently stay away from home during the week (Monday-Thursday) Do you want to make a difference and be part of a team who is supporting the health of people at work? You will be Undertaking; - Health surveillance screening. Audiometry Lung function testing. Drug and alcohol testing. General baseline measurements such as height, weight, blood pressure, urinalysis. To undertake and support additional tasks as requested, such as health promotion activities. Provide support to the whole occupational health team in helping the department to run smoothly and effectively, undertaking non-clinical tasks as requested. Who we re looking for Sport Science graduate or background as an Emergency Medical Technician, transferrable health related field, Combat Medical or Ambulance Assistant (£25k starting salary for applicants without OHT experience) Must be willing to interview face to face Able to complete overnight stays and extensive travel throughout the UK (overnight stays are frequently be Monday Thursday depending on client requirements) Hold a full manual UK driving licence (must have held this license for a minimum of 12 months) and be able to provide proof of this Experience and/or willingness to drive a van up to 3.5 tonnes Competent IT user (MS office suite and/or electronic medical records systems) Ability to work autonomously Great communication skills Fantastic benefits and employee career development! To apply please email your CV to (url removed) or call Kevin on (phone number removed) Occupational Health Technician Greys is a leading Specialist Occupational Health Recruitment Company who work with many leading organisations within the UK. If you are an Occupational Health Technician, Occupational Health Nurse, Occupational Health Advisor, Occupational Health Manager or Occupational Health Physician looking for Permanent, Contract, Ad-Hoc or Sessional work please contact us.

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset