37 jobs found

We are offering an exciting opportunity for an Energy Officer to join a local organisation on a long-term contract with hybrid working arrangements, allowing you flexibility between home and office-based work. This role offers excellent career progression within the local council, with the potential for future opportunities as you help manage government-funded energy efficiency projects, including the Warm Homes Local Grant Scheme. You'll play a key role in promoting climate change awareness, supporting communities with energy efficiency training, and securing funding to support decarbonisation efforts. Key Responsibilities of an Energy Officer: Manage and secure government grants for energy efficiency and decarbonisation projects. Oversee funding applications and manage the allocation of grants to qualifying households. Administer energy efficiency schemes, including on-site assessments and installations. Partner with local organisations to deliver community awareness campaigns and training on energy-saving measures. Provide guidance and training to residents on reducing energy consumption and improving sustainability at home. Serve as a liaison between local authorities, external partners, and residents for various environmental initiatives. Monitor and evaluate the impact of funded projects, ensuring successful delivery and outcomes. Stay up-to-date on policy changes, funding opportunities, and emerging trends in energy efficiency and climate change. Maintain effective communication with internal teams to ensure smooth project delivery and execution. What we'd love to see from you: Proven experience in managing energy-related projects, ideally with a focus on government grants. Familiarity with energy efficiency measures and sustainable practices. Experience in community engagement and delivering educational programs on climate change. Strong organisational skills and the ability to handle multiple projects simultaneously. Excellent communication and stakeholder management abilities. Experience working with grant applications, budgets, and project timelines. Knowledge of climate change issues and decarbonisation strategies is highly desirable. Proficient in IT systems, including grant management software and general office tools. We welcome applicants with backgrounds in: Environmental sustainability, energy management, or related sectors. Public sector project management, especially in energy-related projects. Community outreach, local government, or housing associations. Commutability: This role offers working locations in Leek and Buxton; both are well-connected by public transport and road links, making them easily commutable from surrounding towns and cities. If you're passionate about making a positive impact on your community while advancing your career in the energy sector, this Energy Officer role might be for you. Either apply to this Energy Officer role or contact JBRP1_UKTJ

Early applications are encouraged as we may close the advert ahead of the stated closing date Joining our supportive and inclusive Paying for Care Team within Adults' Health and Care as a Finance Administrator / Paying for Care Officer , you can develop a career in finance, whilst making a real difference to the lives of Hampshire residents. What you'll do: Ensure both Hampshire County Council and our clients pay the right amount for care services. Generate accurate invoices and billing schedules. Help the team to further develop, implement, and maintain new finance-related processes and systems. Resolve queries efficiently by liaising with clients, their representatives, care providers, and internal Hampshire County Council teams. What we're looking for: Excellent numeracy skills and attention to detail. Previous experience in data analysis and collaborative working. Strong communication skills to effectively resolve queries. Confidence in working independently and using IT skills to embrace digital technology. Why join us: Flexible working arrangements with an office base and home working. A supportive and inclusive team environment. Opportunities for personal development and career growth. A great work-life balance. Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice. A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details. Applicants can expect to hear from us within two weeks of the advertised closing date. Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying. Other roles you may have experience of may include: Paying for Care Officer, Care Payments Coordinator, Finance Advisor, Financial Care Advisor, Care Billing Specialist, Client Finance Officer, Care Finance Administrator, Care Payment Liaison, Care Funding Specialist

Resident Liaison Officer Based in Enfield Temp on going 18.71 per hour Umbrella Experience in retrofit and SHDF Needs to be able to drive and have a clean driving Licence Based in Enfield Needs to be a team player and proactive Properties are scattered over Enfield 2 stage interviews 1 hour drive away Max We are seeking an experienced Resident Liaison Officer (RLO) with strong knowledge of retrofit programmes , including energy-efficiency upgrades, whole-house retrofit, PAS 2030 / PAS 2035 processes, and decarbonisation works. The successful candidate will act as the primary point of contact between residents, contractors, and project teams-ensuring clear communication, minimal disruption, and a positive resident experience throughout the retrofit process. Key Responsibilities Resident Engagement & Communication Serve as the main liaison for residents throughout pre-works, installation, and post-works stages of retrofit projects. Conduct home visits, surveys, and resident briefings to explain retrofit measures, timelines, and access requirements. Provide clear, accessible information to residents about works such as insulation, ventilation upgrades, heating system replacements, and other energy-efficiency improvements. Manage resident expectations and resolve any concerns or issues promptly and professionally. Project Coordination Work closely with retrofit assessors, coordinators, designers, and contractors to ensure accurate resident data, property access, and scheduling. Support the delivery of PAS 2035-compliant projects by assisting in gathering required resident information and providing feedback to project teams. Track and update appointment schedules, access arrangements, and resident satisfaction. Report progress, risks, and resident feedback to project management teams. Skills & Experience Required Essential Proven experience as a Resident Liaison Officer, Resident Engagement Officer, or similar customer-facing role within housing, construction, or retrofit. Working knowledge of retrofit processes , energy-efficiency upgrades, and PAS 2030 / PAS 2035 standards. Exceptional communication and interpersonal skills, with the ability to work with diverse communities. Strong organisational skills and the ability to manage multiple properties and appointments. Experience handling complaints and resolving issues diplomatically. IT literacy (MS Office, CRM systems, scheduling software) Personal Qualities Empathetic and resident-focused. Highly organised with strong attention to detail. Calm under pressure and adaptable to change. Able to work independently and as part of a multidisciplinary team.

MMP Consultancy are looking to recruit a Resident Liaison Officer in Harlow, Essex . This will be on a 12 month fixed term contract. Please note this position will require you to have a full UK Driving Licence and access to your own vehicle! Responsibilities: Effectively liaise between residents and contractors to ensure that resident requirements are met and any issues are promptly and suitably addressed. Providing support to any vulnerable residents, you will work with carers and other relevant advocates to ensure that specific needs are taken account of and any issues are resolved to the customer's satisfaction. Build and maintain mutually beneficial relationships, facilitate communications and coordinate activities to streamline operations, public communications, incident response and conflict resolution. Deliver effective resident consultation and engagement, providing assurances at all levels that our buildings are compliant to all legislative requirements. Developing and delivering effective communication with residents, liaising closely with contractor staff to assist in the smooth running of the programmes and the ongoing building management Skills & Experience Required: Previous experience of working as a Resident Liaison Officer or Coordinator Excellent written and interpersonal skills Proven experience of delivering excellent customer care Experience of handling challenging and complex situations An effective communicator at all levels, you will be able to work proactively and independently to deliver on tight timescales

Customer Services Advisor We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services. Position: Customer Services Advisor Salary: £28,357 per annum Location: Hammersmith with hybrid working Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays Contract: Permanent Closing date: Friday 19 December 2025 Interview date: Week commencing 12 January 2026 About the Role You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported. Key responsibilities include: Managing customer enquiries by phone and email, providing clear and accurate information Handling tenancy and responsive repair queries, raising works orders and keeping residents informed Keeping records and systems updated with detailed and accurate notes Liaising with contractors to ensure repairs are completed efficiently Supporting rent and service charge enquiries, including taking payments Helping to manage voids and lettings by keeping applicant information up to date Working with colleagues across the organisation to ensure a seamless and resident focused service Responding professionally to complaints and helping drive improvements based on resident feedback Ensuring all work complies with policies, procedures, safeguarding and data protection requirements About You We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience. You will have: Experience providing high quality customer service, including managing difficult conversations Excellent written and verbal communication skills Strong IT skills, including confidence using Microsoft Office Experience handling a high volume of calls Ability to prioritise workload and work to deadlines A collaborative approach and the confidence to use your own judgement Empathy, professionalism and a commitment to supporting residents An understanding of equality, diversity and inclusion It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The starting salary for this role is 36,873 per annum, working 36 hours per week. We are hiring an Employer Liaison and Processing Officer to join the Surrey Pension Team and play a key role in delivering a first-class customer experience for over 300 participating employers in the Local Government Pension Scheme (LGPS). Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role As an Employer Liaison and Processing Officer, with specific responsibility for employer liaison and processing, you will support employer management and ensure the accurate reconciliation of contributions. You will embrace the Surrey Pension Team's culture of strong standards and accountability, with a clear focus on delivering a first-class customer experience in a responsible and professional manner. You will develop and maintain effective relationships with internal teams, customers, and partner organisations to drive service excellence and foster continuous improvement. A key aspect of your role is processing and reconciling financial and pension data with precision, alongside preparing and analysing management information, including detailed financial reports. You will also produce and review project plans, recommending appropriate actions based on analysis, and ensuring robust documentation and reporting standards are upheld. You will also deliver a range of specialist services, providing advice and assistance to customers within your area of expertise. This is aimed at maximising service quality, efficiency, and continuity, ensuring that every interaction reflects the high standards expected by the Surrey Pension Team. Your application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Excellent communicator with strong interpersonal, influencing and negotiation skills, able to build effective relationships with diverse stakeholders. Proficient in financial data manipulation and reconciliation. Highly organised with strong analytical, problem-solving and project management skills, capable of delivering tasks through to completion. Skilled in IT systems within a finance/pensions environment, with excellent written and oral communication abilities. Ability to manage and maintain policies while ensuring compliance and accuracy in documentation and reporting. To apply, we request that you submit a CV and you will be asked the following 4 questions: Describe a time when you successfully built and maintained effective relationships with diverse stakeholders. How did you influence or negotiate to achieve a positive outcome? Give an example of when you processed and reconciled complex financial or pension data. What steps did you take to ensure accuracy and compliance? Tell us about a project or task you managed from start to completion. How did you organise your work, overcome challenges, and ensure timely delivery? Explain your experience using IT systems in a finance or pensions environment. How have you used these tools to produce accurate reports or maintain robust documentation? The job advert closes at 23:59 on 14/12/2025 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Job summary Nightingale Hammerson is an independent charity and a leading specialist in the care of older people. We have served the Jewish community since 1840. We have two care homes, Nightingale House in Clapham and Hammerson House in East Finchley. Our homes offer a warm and comfortable environment, with personalised care that centralises the needs of the residents, with on-site therapists, dieticians, and a wealth of activities for residents to enjoy. The Role We are recruiting to the new role of Resident Liaison Officer, to respond to enquiries from potential Residents, their families and social work teams. We are looking for an individual with excellent relationship building skills who can understand the emotions and challenges our prospective Residents may face when choosing to move to a care home. Your role will involve liaising with all enquirers, providing them with information about our homes and supporting them throughout the admission process. You will need to have strong administration skills and experience of using a database and the Microsoft office suite and be able to pull reports on all areas of the enquiries and admission process. A sales and marketing background would be an advantage for this role and understanding and respect for the Jewish faith and customs is essential.

Social Worker Wolfson Neuro-Rehabilitation Unit £38,976 - £52,767 Permanent Full Time Wandsworth Hospital Team Objective of role We are pleased to offer a rare and rewarding opportunity for a Social Worker to join the Wandsworth Hospital Team within the Wolfson Neuro-Rehabilitation Unit at Queen Mary's Hospital. This permanent role offers the chance to develop your career in a specialist hospital setting, working with patients who have complex physical and cognitive needs. About the Role Social Workers in the Wandsworth Hospital Team play a vital role in delivering a high-quality, timely, and person-centred hospital discharge service that promotes independence and well-being for residents and their carers. You will: Provide detailed assessments, manage risks, and make clear, evidence-based decisions. Manage referrals, support patient flow, and act as a safeguarding enquiry officer. Facilitate complex discharges, including housing applications and liaison with local authorities. Work closely with a multidisciplinary team to identify and overcome barriers to discharge. Attend weekly multidisciplinary meetings and fortnightly Goal Planning sessions. Support patients from different boroughs, ensuring effective communication across local authorities. About You We are seeking an experienced, high-performing Social Worker with: Post-qualification experience and strong knowledge of relevant legislation and statutory duties. Expertise in supporting patients with physical, cognitive, and communication impairments. Excellent communication, decision-making, and time management skills. A collaborative approach and commitment to positive outcomes for residents. Current registration with Social Work England. You will bring a proactive, solution-focused attitude, a strong interest in health integration, and the ability to represent the service effectively to external partners. What We Offer In return, the Wandsworth Hospital Team provides: Supportive and regular supervision. Access to training and professional development opportunities through the Adult Social Care Academy. A committed, collaborative team environment focused on delivering outstanding outcomes. This role is based at the Wolfson Unit, Queen Mary's Hospital, Roehampton, with occasional work at St George's Hospital as part of the wider Trust. For an informal discussion about the role, please contact Angela Kelly, Service Manager of Wandsworth Hospital Team, at . If you are interested in joining this dynamic and dedicated team, please apply to the role.You will be required to submit a supporting statement outlining your skills, experience, and how you will contribute to the delivery of excellence in this specialist area of hospital social work. Applications will be reviewed on a rolling basis. We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Business Support Officer Location: Hanslope Park, Milton Keynes (Hybrid - 3 days in office) Hours: Full-time, 37 hours per week Pay Rate: 14.68 per hour Contract: Temporary until March 2026 (possible extension) Security Clearance Required: Successful candidates must undergo security vetting (approx. 8-10 weeks) About the Role Brook Street are recruiting on behalf of our government client for a Business Support Officer to join the Strategy, Performance & Governance team. This is a varied and fast-paced position, providing essential business support across a wide range of activities. You'll play a key role in driving compliance, supporting legislation and customer engagement, and facilitating the purchase of goods and services. You'll work with multiple stakeholders across the organisation, balancing priorities and adapting quickly to new challenges. This is an excellent opportunity to develop new skills, broaden your experience, and make a real impact in a supportive team environment. Key Responsibilities Maintain the contractor database and manage contract extensions and terminations. Process contractor timesheets, maintain receipting spreadsheets, and liaise with Accounts Payable to ensure timely payments. Administer mobile communications assets, maintaining accurate records and coordinating orders and returns. Support compliance activity across the business, acting as a central point of contact for queries and reminders. Manage information assets in line with FCDO Services policies and data protection legislation. Raise requisitions and manage purchases in line with the Purchase2Pay process. Act as a Government Procurement Card holder and reconcile transactions. Serve as a liaison point for recruitment and purchasing queries, supporting collaboration across teams. Manage recruitment, procurement, and financial data in compliance with audit and retention requirements. Support Business Continuity and Health & Safety activities for the team. Provide secretarial and administrative support to meetings and boards. Compile management information and contribute to continual service improvement initiatives. Review shared mailboxes, allocate correspondence, and ensure smooth workflow. About You We're looking for a resilient, organised, and proactive individual with strong attention to detail. You'll be confident working at pace, managing multiple priorities, and building effective working relationships across teams. Previous experience in business support, administration, or a similar role within a government or corporate environment would be advantageous. Security Clearance: Must be a British Citizen (or hold dual nationality) Must have been resident in the UK for at least 2 of the last 5 years Will be required to undergo SC clearance (if not already held) Interested? Apply now to join a respected government organisation and play an integral role in supporting key business functions. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Could this be your most rewarding role yet? Become a Lleol (local) Foster Carer with Flintshire County Council Annual Fee: £50,000 + up to £13,453.96 in Weekly Allowances Plus, additional payments for holidays, birthdays & Christmas You ve built a career supporting others But have you ever thought about doing it from your own home and truly changing a life forever? We re looking for people with passion, patience, and experience to take the next step not just into another job, but into a whole new way of making a difference. This is fostering but not as you know it. This is Lleol Fostering . Lleol means local in Welsh and with fostering maintaining locality is hugely important. There are children and young people in and around the Flintshire area who need something more than just a traditional fostering placement. They need time, patience, expertise and above all someone who will believe in them and fight their corner. We are looking for extraordinary people to join us as Lleol Foster Carers including those who have worked as Education Welfare Officers , helping to support children s attendance, engagement, and wellbeing in education. If you ve worked to remove barriers to learning and supported families to create stability and positive routines, your experience could offer a child the one thing they need most a safe, therapeutic home where they can grow and thrive. What makes Lleol Foster Carers different? This is a specialist fostering role supporting young people who are leaving high-support settings like residential care and helping them to transition to family life as smoothly as possible. We take a therapeutic approach to professional parenting, giving you every opportunity to develop your skills through full training, exceptional support, and a team walking alongside you every step of the way. What You ll Receive as a Lleol Foster Carer: £50,000 Annual Fee recognising your dedicated time, skill & commitment Up to £258.79 Weekly Fostering Allowance (over £13,453 annually) Additional Allowances for Birthdays, Holidays & Christmas Access to a linked Lleol Support Foster Carer for practical help and respite 50% discount on your Council Tax payments Therapeutic Training & Qualifications Membership to The Fostering Network Access to the Mockingbird Support Model Blue Light Card membership access to more than 15,000 discounts nationwide Reward & Recognition via the CareFriends App Regular Wellbeing events & Peer Support groups Could You Be a Lleol Foster Carer? We re looking for individuals or couples who: Have professional or personal experience in supporting children & young people Can provide a nurturing, therapeutic home environment Have at least one spare bedroom that can be dedicated to fostering Hold a full driving licence Are able to offer their full-time commitment to this role Can work as part of a professional team, attend meetings, and engage in training Are resilient, reflective, and ready to parent in a new and guided way Are open to registering as self-employed Ideally, you won t have other children under 16 living in your home (though exceptions may apply dependent on individual fostering experience). This Could Be the Career Change You Never Knew You Were Ready For. If you ve worked as a: Education Welfare Officer Attendance Officer Family Support Worker School Liaison Officer then your skills in promoting stability, education engagement, and family support could make you an outstanding foster carer. Interested in finding out more about becoming a Lleol Foster Carer in Flintshire? This is a unique opportunity to do what you do best but in a role where you can give children what no setting ever can: family, belonging, and the stability of a loving home.

Structural Site Manager: Occupied Social Housing & Voids Assurance We are seeking a highly experienced and technically adept Structural Site Manager or Senior Structural Engineer to lead the structural assessment, remediation, and assurance program across a major social housing regeneration scheme in the Nottingham/East Midlands area. This is a critical assurance role focusing on the integrity of existing properties. The Role You will be the lead structural authority on site, responsible for surveying, assessing, and assuring the structural soundness of existing housing stock-both vacant (voids) and occupied residential properties. Key Responsibilities Include: Structural Assessment & Surveying: Conducting non-intrusive and intrusive surveys to identify and assess structural defects, potential failures, or signs of movement (e.g., subsidence, lintel failure, wall tie corrosion) in existing buildings. Remedial Strategy: Developing, specifying, and overseeing the implementation of structural remediation works (e.g., crack repairs, underpinning, foundation stabilization, concrete repairs, temporary propping). Live Environment Management: Managing structural repair works within occupied properties, ensuring tenant safety, coordinating access, and minimizing disruption. Void Assurance: Signing off the structural integrity of void properties before they are released for refurbishment or re-tenanting. Technical Liaison: Serving as the key technical link between the site team, structural engineers, conservation officers (where applicable), and local authority Building Control regarding all structural defects and repair methodologies. Documentation & Reporting: Creating detailed reports on structural condition, specifying repair scopes, and managing all associated QA/QC documentation for assurance and warranty purposes. Ideal Candidate Profile Structural Expertise: Proven experience as a Senior Engineer or Site Manager focused on the assessment, investigation, and remediation of structural defects in existing residential buildings. Existing Building Focus: Strong technical knowledge of traditional and non-traditional building methods common in existing social housing stock (e.g., brickwork, masonry, timber floors/roofs). Qualifications: Must hold a relevant Civil Engineering Degree (or equivalent) and high-level safety certification (e.g., SMSTS, CSCS Black Card). Live Environment Experience: Essential experience in managing works within occupied residential homes and liaising sensitively with residents. Local Presence: Based locally in the Nottingham/East Midlands area and seeking a permanent role within daily commute. To Apply: Please send your CV, clearly detailing your experience in structural investigation, repair, and assurance of existing residential properties. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Temporary Customer Liaison Officer Location: Rotherham, Doncaster & Hull Contract Type: Temporary (Initial 4 weeks, potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Start Date: Immediate Pay Rate: Flexible, dependent on experience Overview Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process. This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately. Key Responsibilities Proactively follow up on no-access properties to arrange retrofit survey appointments Lead resident and community engagement, building strong local relationships Deliver clear, effective communication about upcoming works Act as a primary point of contact for residents, addressing queries and concerns Coordinate property access to support smooth project delivery Resolve access or resident-related issues promptly Maintain accurate records of communication, access arrangements and issue resolutions Essential Requirements Previous experience in a similar customer-facing role Ability to handle sensitive situations professionally Strong negotiation and communication skills Proficiency in Microsoft Office Full UK driving licence Desirable Experience within the social housing sector If you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)

Permanent Full Time We are looking for a motivated Resident Liaison Officer to join our team. You will be travelling in and around LE2. The site office is based at PE3. About the role As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, ensuring that their needs are met and paperwork is up to date. Working to deliver the best quality service, you llbe responsible for a first-class liaison and administrative support to our project team in a professional and efficient manner. About You You must hold a clean full UK driving licence for a minimum of 12 months and you will be willing to travel between sites. Ideally you will have experience as a Resident Liaison Officer or similar project administration experience. It would also be advantageous to have experience within a social housing environment and/or retrofit works. Experience working with people who have SEND needs and experience of EasyBOP are desirable but not essential to the role. Benefits Company Car / Allowance Profit Share Discretionary Annual Bonus Scheme 26 Days Holiday plus Bank Holidays Enhanced Pension Plan Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Schemes Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription About Us Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people is key to our success. MSPS are proud to support the resettlement of armed forces personnel. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.

Job Advert: Resident Liaison Officer Location : Nottingham Job Type : Ongoing - potential for permanent About the Role We are currently seeking a dedicated and professional Resident Liaison Officer with experience in kitchen installation or refurbishment to join our team in Nottingham. This is a ongoing position , offering an exciting opportunity for someone looking to make a difference in the community while helping to manage relationships between tenants and housing services. The successful candidate will be the key point of contact for tenants, providing assistance with any queries or issues, and ensuring that kitchen refurbishment projects or installations are delivered smoothly and efficiently. Key Responsibilities : Acting as the primary point of contact for tenants, offering advice, support, and resolving complaints or issues. Liaising between tenants, contractors, and housing teams to ensure clear communication, especially in relation to kitchen installations or refurbishments. Assisting tenants in understanding the scope of kitchen projects, including timelines, expectations, and process. Monitoring and managing tenant satisfaction regarding kitchen projects, ensuring minimal disruption and effective communication. Helping tenants understand their rights and responsibilities during home improvement work. Handling administrative duties related to tenant management and kitchen project updates, such as scheduling, records, and progress tracking. Assisting with tenant engagement initiatives, fostering positive relationships within the community. Essential Skills & Experience : Previous experience in a tenant liaison or customer service role, ideally within social housing or property management. Proven experience working with or managing kitchen installations, refurbishments, or similar home improvement projects. Excellent communication skills, both verbal and written. Strong problem-solving abilities, with the capacity to handle difficult situations effectively and empathetically. Organisational skills and the ability to manage multiple tasks. A proactive, positive attitude and a desire to improve tenant satisfaction. Ability to work independently and as part of a team. Desirable Qualifications : Experience specifically within social housing or property management sectors. Knowledge of kitchen installation procedures and the ability to provide tenants with accurate guidance. Understanding of housing regulations and tenant rights. Why Join Us? The potential for the role to become permanent based on performance. A supportive work environment with opportunities for personal and professional development. A chance to make a real difference in the local community, particularly in improving tenants' homes. How to Apply If you have a passion for providing excellent customer service and have kitchen experience in home improvement or property management, we would love to hear from you! Please submit your CV and a brief covering letter outlining your experience and suitability for the role to.

Job description: The Role We are seeking an experienced Site Manager to lead external works and retrofit projects across social housing stock in Cramlington. You ll be responsible for ensuring that all external and energy efficiency upgrades including cladding installations, insulation, window and door replacements, roofing, and associated building fabric improvements are delivered safely, efficiently, and to the highest standards of energy performance and compliance. You ll work closely with Contracts Managers, Resident Liaison Officers (RLOs), and subcontractors to ensure projects are completed on time, on budget, and with minimal disruption to residents. Key Responsibilities Manage and coordinate day-to-day site operations on multiple external and SHDF retrofit projects. Supervise trades and subcontractors carrying out cladding, insulation, window/door replacements, roofing, and other energy efficiency-related works. Ensure all works meet SHDF requirements, building regulations, and energy performance standards (e.g., PAS 2035, EPC targets, etc.). Maintain site health & safety compliance, carrying out regular inspections and toolbox talks. Liaise with Resident Liaison Officers to communicate works and minimise disruption to tenants. Carry out pre-start meetings, progress reports, and handover inspections. Monitor quality, productivity, and materials use against programme and budget targets. Identify and report variations, issues, or non-conformances promptly to the Contracts Manager. Ensure accurate and timely record keeping including photos, permits, and completion documents. Requirements Proven experience as a Site Manager within external works, energy efficiency retrofits, SHDF projects, or social housing refurbishment (essential) Working knowledge of cladding installations, insulation systems, building fabric upgrades, and SHDF retrofit works (essential) Strong Health & Safety knowledge and ability to enforce site compliance (SMSTS or SSSTS required) Excellent leadership and communication skills able to manage teams, subcontractors, and client expectations Full UK Driving Licence (essential) Organised, proactive, and able to deliver multiple projects to strict deadlines Energy efficiency or retrofit-related certifications (e.g., PAS 2035, TrustMark, or similar) desirable but not essential

Customer Services Advisor We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services. Position: Customer Services Advisor Salary: £28,357 per annum Location: Hammersmith with hybrid working Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays Contract: Permanent Closing date: Friday 19 December 2025 Interview date: Week commencing 12 January 2026 About the Role You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported. Key responsibilities include: Managing customer enquiries by phone and email, providing clear and accurate information Handling tenancy and responsive repair queries, raising works orders and keeping residents informed Keeping records and systems updated with detailed and accurate notes Liaising with contractors to ensure repairs are completed efficiently Supporting rent and service charge enquiries, including taking payments Helping to manage voids and lettings by keeping applicant information up to date Working with colleagues across the organisation to ensure a seamless and resident focused service Responding professionally to complaints and helping drive improvements based on resident feedback Ensuring all work complies with policies, procedures, safeguarding and data protection requirements About You We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience. You will have: Experience providing high quality customer service, including managing difficult conversations Excellent written and verbal communication skills Strong IT skills, including confidence using Microsoft Office Experience handling a high volume of calls Ability to prioritise workload and work to deadlines A collaborative approach and the confidence to use your own judgement Empathy, professionalism and a commitment to supporting residents An understanding of equality, diversity and inclusion It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

The starting salary for these full-time, permanent roles is 30,647 per annum based on a 36 hour working week. We are excited to be recruiting a new Coroner's Support Officer to join our fantastic team, based in Woking. As a Coroner's Officer you will help support the Senior Coroner deliver their judicial duties, providing a high-quality service to bereaved families by progressing cases efficiently and with empathy. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role We are looking for individuals who can work at pace to make a difference to the lives of people who have lost family members, loved ones or friends. In this role, you will be responsible for recording deaths and progressing investigations referred to the Coroner in line with the Coroner's and Justice Act 2009, Coroner's (Investigations) Regulations 2013, Coroner's (Inquests) Rules 2013, and the Chief Coroner's Guidance. You will deal with HM Coroner bereaved families and a variety of third-party agencies such as Hospitals, GP surgeries, and Police on a daily basis, so clear communication and liaison is key to the role to ensure all parties are updated with the progress of referrals and are provided with appropriate support. You will need to be able to remain sympathetic and empathetic whilst working to policy and procedure. Key duties of a Coroner's Support Officer include: Use specialist knowledge to input referrals into in-house systems, manage communications promptly, and keep senior staff informed of urgent/important developments. Handle queries and complaints independently, using initiative to resolve issues. Provide accurate, efficient, and confidential support to coroner officers, organising and quality-checking your own work. Maintain and update confidential records and filing systems (manual and electronic). Summon and administer jurors, and support the Coroner during Inquest Openings and at front of house when court is open. Occasionally attend NHS mortuaries (Guildford, Chertsey, Redhill) to verify identification details before post-mortem examinations. Deal with enquiries from bereaved families with empathy and excellent customer care, championing their needs. This role is key to provide administration support for the initial investigation steps that assists the timeliness of coronial investigations. This is a hugely rewarding role that is of benefit to the residents of Surrey. Your excellent customer service and communication skills will tie in with your ability to relate to people from backgrounds which reflect the diversity of the people who live and work in Surrey. Shortlisting Criteria In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience of working within a coronial service, the police, legal profession or other investigatory or regulatory profession. Analytical ability to perform this investigation driven role Ability to provide high levels of customer care and professionalism to members of the public Ability to write well structured, clear, and concise reports using information gathered from multiple sources Excellent IT skills and the ability to follow defined processes in a timely manner This role requires travel across the county. The role holder will need to have a full (UK) drivers' licence and the willingness and ability to travel around the county to meet the demands of the role. The job advert closes at 23:59 on 20th December 2025 with interviews to follow. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

Job Specification: Resident Liaison Officer (RLO) Location: Based in the Stevenage to Kings Cross are Contract Type: Long term Temporary (potential for perm) Rate: £17 - £22 per hour Fuel Allowance: Paid at 45p per mile The Opportunity An immediate opportunity is available for a proactive and experienced Resident Liaison Officer to join a temporary contract with Origin Housing . The role is focused on a variety of internal works, including a comprehensive Kitchen, Bathroom program. You will be responsible for managing resident communication and ensuring the smooth delivery of works across a broad geographic area. Due to the size of the patch, which spans from Stevenage to Kings Cross , this is a mobile role that requires daily travel. You will need to travel frequently to and from properties to engage directly with residents. Key Responsibilities Resident Communication: Serve as the primary point of contact for residents, visiting properties to provide updates and manage expectations regarding all aspects of the K&B programme. Logistics and Coordination: Work closely with the project management team and contractors to coordinate access, schedule works, and ensure timely completion with minimal disruption to residents. Issue Resolution: Proactively identify and resolve resident queries and concerns with a professional, compassionate, and solution-oriented approach. Documentation: Maintain detailed and accurate records of all resident interactions and project milestones, providing regular progress reports. Stakeholder Engagement: Act as a key link between residents, the project team, and the client, fostering positive relationships and ensuring project goals are met. Candidate Profile Experience: Proven experience as a Resident Liaison Officer, with a strong background in K&B or similar internal works projects. Flexibility & Mobility: A full UK driving license and your own vehicle are essential . You will receive a fuel allowance paid at 45p per mile . You must be comfortable with extensive daily travel covering a large area. Location: The ideal candidate will be based in the North London or Stevenage area to facilitate efficient travel across the patch. Interpersonal Skills: Exceptional communication skills and a friendly, empathetic demeanour are crucial for building trust and rapport with residents. Organisational Skills: The ability to manage multiple tasks and prioritise effectively in a dynamic, fast-paced environment. Salary & Benefits Rate: £17 - £22 per hour Fuel Allowance: Paid at 45p per mile Contract: Temporary until Christmas, with a strong possibility of extension

The company is a specialist fa ade and cladding contractor delivering design, supply, and installation services across the UK. With extensive experience in rainscreen cladding and recladding projects, they work with developers, contractors, and housing associations to deliver compliant, safe, and visually striking fa ade solutions. Their expertise lies particularly in fire safety remediation and large-scale recladding, ensuring projects meet strict building regulations and industry standards. Role Purpose The Site Manager will take responsibility for day-to-day delivery of recladding projects, ensuring that works are completed safely, on time, within budget, and to the highest quality standards. Acting as the key link between site teams, project management, and residents, the Site Manager will oversee subcontractors, manage health and safety, and maintain clear reporting on progress. Key Responsibilities Project Delivery Manages the daily running of recladding projects, ensuring programme milestones are achieved. Coordinates subcontractors and site operatives, maintaining quality workmanship. Oversees fa ade removal and installation processes, ensuring compliance with fire safety and building regulations. Health & Safety Maintains strict site health & safety standards, carrying out regular checks and toolbox talks. Ensures all works are carried out in line with CDM regulations and company policies. Communication & Reporting Provides regular updates to Project Managers, including progress reports, risks, and delays. Liaises with Resident Liaison Officers and tenants where projects are occupied, addressing concerns sensitively. Attends site meetings with stakeholders, representing the company professionally. Quality & Compliance Reviews technical drawings and ensures works on-site are carried out in line with specifications. Monitors installation of rainscreen systems and insulation to ensure compliance with building safety standards. Carries out snagging inspections and ensures handovers are delivered to the required standard. Required Skills & Experience Proven experience as a Site Manager in cladding, fa ade, or external envelope projects. Strong background in recladding / remediation projects, with knowledge of fire safety requirements. Excellent leadership and communication skills, with the ability to manage subcontractors effectively. Solid understanding of UK Building Regulations and health & safety requirements. Ability to read and interpret technical drawings and specifications. Desirable SMSTS (essential), CSCS (essential), First Aid (preferred). Experience working on occupied recladding projects, including liaison with residents. Knowledge of rainscreen cladding systems, SFS, insulation, and fire barriers. Package Day rate: Up to 300 per day (depending on experience). Initial contract basis, with potential for ongoing work on multiple recladding schemes. Based across sites in the North West and wider UK, with travel required depending on project location.