Sales Operations & Customer Service Executive

Central London Monday-Friday 40 hours Up to £35,000

Amazon experience is key - candidates without it will not be considered!

Do you thrive on accuracy, efficiency and exceeding customer expectations? Join our client s team to manage Amazon accounts, optimise order processing and help shape the customer experience for leading global brands.

One to One Personnel is proud to partner with a leading name in the industry and are currently seeking an experienced Sales Operations & Customer Service Executive who has previous experience working within Amazon in a similar role. You must be highly experienced, organised and detail oriented.

To be considered A minimum of 1-2 years general office experience and you must have a minimum of 3 years UK based work experience in a similar role.

Preferred Skills

• Experience with Amazon (Essential)
• Minimum of 1-2 years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:
• Excellent working knowledge of Microsoft Office, in particular, Excel
• STYLEman experience is desirable, but not essential
• Excellent communication and organizational skills
• Passionate about customer service
• An eye for detail
• Excellent verbal and written communication skills

Roles and Responsibilities

• Act as the primary customer service contact for Amazon
• Build strong relationships with account contacts to understand their operational needs and service expectations
• Produce orderbooks focusing on customer requirements and business targets
• Keep your manager informed of any challenges with your customers/orders etc
• Enter orders into the system where required
• Manage and input customer data including, pricing, part numbers and VAS
• Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish
• Analyse orderbooks and inform customers and sales teams of any challenges preventing the orders from shipping
• Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening
• Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation
• Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one
• Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays
• Build and develop strong working relationships with external and internal customers
• Provide feedback on any recurring issues and help propose solutions to improve the customer experience
• Assist customers with pricing, credits, invoices and terms
• Attend any training and development courses
• All other duties and special projects as assigned

What s in It for You?

Up to £35,000 (depending on qualifications & experience)

25 days of annual leave + bank holidays

Additional days holiday between Christmas and New Year if the Directors decide to close the business

Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week

1-day WFH after probation and training at the company s sole discretion (non-contractual)

Workplace Pension Scheme

60% Discount on our products that we have on Ecommerce

Sample sales 2+ times a year

Short Leave with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance

Statutory sick pay

Annual pay review and/or bonus at the Directors discretion

Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey.