Talan Group
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role We are looking to strengthen our Governance Expertise within our Energy Codes Teamwith a Senior Consultant. This role sits within the Energy Codes team withinTalan'sFuture MarketsBusiness Unit. The teamis responsible forplanning and managing committee meetings acrossourmanaged Codes, working across the energy industry to do so, and monitoring compliance with our contractual obligations. You willbe responsible formanaginga teamorganising agendas, and terms of reference, coordinatingpre-and post-meeting documentation, attending the meetings, and engaging with and responding to committee Chairs and attendees. You willmanage the teamin implementing standardised processes and efficiencies across the energy Codes, ensuring an aligned experience for stakeholdersand delivered to contractual obligations. The successful candidate willmanage theday-to-dayoperational workload of the team for one or more energy code clients.Alongside this the successful candidate willbe responsible forproviding governance support directly to a committeefora large energy client.The role willneed to balance professional development, high quality service,innovationand new ways of working. The successful candidate will be a self-starter, enjoy working in a fast-paced environment, andpossessstrong organisational and communication skills, excellent written skills, attention to detail, and flexibility to manage priorities. Reporting directly into a member of the Energy Code leadership team, the role will need tofocus onquality of delivery while also fostering a collaborative and fun atmosphere. Weoperatea hybrid working approach with a mix of office and remote working, with the team expected to be inTalan's London office for part of the week. Responsibilities Developing and maintaining best practices in meeting governance, leading by example for team members to replicate for other Committees. Leading and maintaining strong client relationships with the Committee Chairs, Client contacts, the Data Communications Company, and industry stakeholders to ensure agendas are agreed with clear deliverables. Managing the day-to-day operations of the governance team, ensuring policies and processes are followed and fostering an opportunity for personal development across the team. Creating and maintaining a best-in-class governance service harnessing technology advancement to support the team in their day-to-day activities. Ensuring the effective coordinating of multiple committee meetings, including arranging online and in-person meetings and managing membership and attendees. Continually improving meeting documentation to not only ensure accuracy and consistency but incorporating new processes and technology where relevant. For the role holder's specific committee preparing meeting documentation and actively managing meeting actions to secure timely updates and assisting the team for other committees. Leading on monthly reporting and KPI monitoring for team activities. Continuously improving team processes, comfortable challenging the status quo. Leading or supporting on other work areas as directed by Line Manager of Energy Codes leadership team. Anticipated start date: 1st April 2026 Competitive salary range plus bonus and excellent benefits package Qualifications Requirements The successful candidate will: Demonstrate outstanding stakeholder management skills with proven ability to manage upwards, downwards and across adjusting for personality types. Manage and motivate a team, encouraging positive behaviours and providing timely feedback on development areas. Lead and drive team excellence by being methodical, diligent paying attention to the detail, and proactively verifying assumptions. Understand and communicate technical subjects and convey the point concisely through different mediums. Have experience in drafting new and improving existing processes. Demonstrate digital competency and able to present information in its clearest format for the intended audience. Excellent planning and organisational abilities, be able to manage time and a varied workload, and be flexible and adaptable to changing priorities. Excellent communication skills, both written and verbal tailoring information for different audiences and levels. Have a demonstrable background in supporting industry meetings through various service offerings. Have a detailed understanding and experience of industry codes and governance. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Talan (part of the Talan Group) is an expert provider of professional services. Our vision and mission is to take positive action in a complex world for the future good of people and the environment and to enlighten and enable our clients' transformation in an increasingly complex world. We are purpose-driven, working across multiple sectors, tackling social and environmental challenges, improving and simplify the way markets work, harnessing the power of digital transformation and ensuring data is protected and used ethically. Talan provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award-winning capabilities across cyber security, data privacy and digital transformation. We are IIP Gold accredited and Great Place to Work accredited. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. No two days are the same, but we believe in a flexible approach to working which we know our employees value. Job Description The Role We are looking to strengthen our Governance Expertise within our Energy Codes Teamwith a Senior Consultant. This role sits within the Energy Codes team withinTalan'sFuture MarketsBusiness Unit. The teamis responsible forplanning and managing committee meetings acrossourmanaged Codes, working across the energy industry to do so, and monitoring compliance with our contractual obligations. You willbe responsible formanaginga teamorganising agendas, and terms of reference, coordinatingpre-and post-meeting documentation, attending the meetings, and engaging with and responding to committee Chairs and attendees. You willmanage the teamin implementing standardised processes and efficiencies across the energy Codes, ensuring an aligned experience for stakeholdersand delivered to contractual obligations. The successful candidate willmanage theday-to-dayoperational workload of the team for one or more energy code clients.Alongside this the successful candidate willbe responsible forproviding governance support directly to a committeefora large energy client.The role willneed to balance professional development, high quality service,innovationand new ways of working. The successful candidate will be a self-starter, enjoy working in a fast-paced environment, andpossessstrong organisational and communication skills, excellent written skills, attention to detail, and flexibility to manage priorities. Reporting directly into a member of the Energy Code leadership team, the role will need tofocus onquality of delivery while also fostering a collaborative and fun atmosphere. Weoperatea hybrid working approach with a mix of office and remote working, with the team expected to be inTalan's London office for part of the week. Responsibilities Developing and maintaining best practices in meeting governance, leading by example for team members to replicate for other Committees. Leading and maintaining strong client relationships with the Committee Chairs, Client contacts, the Data Communications Company, and industry stakeholders to ensure agendas are agreed with clear deliverables. Managing the day-to-day operations of the governance team, ensuring policies and processes are followed and fostering an opportunity for personal development across the team. Creating and maintaining a best-in-class governance service harnessing technology advancement to support the team in their day-to-day activities. Ensuring the effective coordinating of multiple committee meetings, including arranging online and in-person meetings and managing membership and attendees. Continually improving meeting documentation to not only ensure accuracy and consistency but incorporating new processes and technology where relevant. For the role holder's specific committee preparing meeting documentation and actively managing meeting actions to secure timely updates and assisting the team for other committees. Leading on monthly reporting and KPI monitoring for team activities. Continuously improving team processes, comfortable challenging the status quo. Leading or supporting on other work areas as directed by Line Manager of Energy Codes leadership team. Anticipated start date: 1st April 2026 Competitive salary range plus bonus and excellent benefits package Qualifications Requirements The successful candidate will: Demonstrate outstanding stakeholder management skills with proven ability to manage upwards, downwards and across adjusting for personality types. Manage and motivate a team, encouraging positive behaviours and providing timely feedback on development areas. Lead and drive team excellence by being methodical, diligent paying attention to the detail, and proactively verifying assumptions. Understand and communicate technical subjects and convey the point concisely through different mediums. Have experience in drafting new and improving existing processes. Demonstrate digital competency and able to present information in its clearest format for the intended audience. Excellent planning and organisational abilities, be able to manage time and a varied workload, and be flexible and adaptable to changing priorities. Excellent communication skills, both written and verbal tailoring information for different audiences and levels. Have a demonstrable background in supporting industry meetings through various service offerings. Have a detailed understanding and experience of industry codes and governance. Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly
Clutch Canada
As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly's global clients, functioning as a crucial link between them, the digital platforms and Smartly. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with global clients, and scaling the operations of an ambitious growth company. As a Customer Success Manager at Smartly you will Manage and grow your book of business across key digital platforms like DV360, TikTok, YouTube and Meta Build trust-based relationships with day-to-day and senior client and partner stakeholders Guide Smartly adoption to improve client stickiness, efficiency, and performance Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans Drive operational success by establishing clear operating rhythms (kickoffs, weekly check-ins, QBRs), roles/responsibilities, and escalation paths Improve customer day-to-day execution by standardizing workflows, defining success metrics, and ensuring teams know how to use Smartly effectively Partner cross-functionally with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and share feedback that helps improve the product Act as a consultative partner, bringing industry insights, platform best practices and Smartly recommendations to customer conversations Partner with internal teams to troubleshoot issues, remove blockers, and keep launches and key milestones on track Monitor account health signals (adoption, support trends, product usage) and proactively address risks to ensure consistent delivery Contribute to team initiatives that improve customer workflows, internal processes, or customer engagement Maintain and develop strong knowledge of Smartly tooling and digital marketing to continuously help solve customer problems Support commercial and strategic conversations with customers through QBRs, proposals, partnership expansions, and roadmap discussions (in partnership with internal stakeholders as needed) We are looking for you if you Have 3-5+ years of digital marketing experience (paid social and/or Google), ideally within SaaS, MarTech, or AdTech in a customer-facing role Have experience managing a portfolio of accounts and driving measurable customer outcomes Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.) Are comfortable addressing technical challenges and partnering with technical teams when needed Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth Have a track record of improving operational processes for customers (workflows, stakeholder coordination, launch readiness, and ongoing account rhythms) Have strong communication skills - able to explain complex ideas clearly, tailor messaging across seniority levels, and present to senior stakeholders Are a proactive problem-solver with a growth mindset and positive attitude Are able to work in a hybrid capacity from our London office 3 days a week (more if you like) Are able and willing to travel for meetings, conferences and industry events What We Offer You Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days Generous healthcare packages & mental health benefits 401K plus matching & equity grants for all new Smartlies Wellness benefit & learning reimbursement opportunities Volunteer time off days & company donation matching opportunities And so much more Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook! We are a hybrid-friendly organization. About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ employees from 60+ nationalities, working in 13 countries. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.
As a Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week on, give consultative advice, scope and drive long-term success and drive customer satisfaction. You will act as both a strategic and operational partner to Smartly's global clients, functioning as a crucial link between them, the digital platforms and Smartly. You get the seat in the cutting edge of the fast-paced online marketing industry, which allows you to learn super fast about growing and nurturing your own book of business, managing customer relationships with global clients, and scaling the operations of an ambitious growth company. As a Customer Success Manager at Smartly you will Manage and grow your book of business across key digital platforms like DV360, TikTok, YouTube and Meta Build trust-based relationships with day-to-day and senior client and partner stakeholders Guide Smartly adoption to improve client stickiness, efficiency, and performance Drive strategic alignment by translating customer goals into platform outcomes and tailored success plans Drive operational success by establishing clear operating rhythms (kickoffs, weekly check-ins, QBRs), roles/responsibilities, and escalation paths Improve customer day-to-day execution by standardizing workflows, defining success metrics, and ensuring teams know how to use Smartly effectively Partner cross-functionally with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges and share feedback that helps improve the product Act as a consultative partner, bringing industry insights, platform best practices and Smartly recommendations to customer conversations Partner with internal teams to troubleshoot issues, remove blockers, and keep launches and key milestones on track Monitor account health signals (adoption, support trends, product usage) and proactively address risks to ensure consistent delivery Contribute to team initiatives that improve customer workflows, internal processes, or customer engagement Maintain and develop strong knowledge of Smartly tooling and digital marketing to continuously help solve customer problems Support commercial and strategic conversations with customers through QBRs, proposals, partnership expansions, and roadmap discussions (in partnership with internal stakeholders as needed) We are looking for you if you Have 3-5+ years of digital marketing experience (paid social and/or Google), ideally within SaaS, MarTech, or AdTech in a customer-facing role Have experience managing a portfolio of accounts and driving measurable customer outcomes Have a deep understanding of paid social, Google, and the broader digital advertising ecosystem (Meta, TikTok, YouTube, Pinterest, etc.) Are comfortable addressing technical challenges and partnering with technical teams when needed Are skilled in translating complex goals into strategic plans that drive adoption, retention, and growth Have a track record of improving operational processes for customers (workflows, stakeholder coordination, launch readiness, and ongoing account rhythms) Have strong communication skills - able to explain complex ideas clearly, tailor messaging across seniority levels, and present to senior stakeholders Are a proactive problem-solver with a growth mindset and positive attitude Are able to work in a hybrid capacity from our London office 3 days a week (more if you like) Are able and willing to travel for meetings, conferences and industry events What We Offer You Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days Generous healthcare packages & mental health benefits 401K plus matching & equity grants for all new Smartlies Wellness benefit & learning reimbursement opportunities Volunteer time off days & company donation matching opportunities And so much more Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook! We are a hybrid-friendly organization. About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands reach and engage consumers and learn what performs best. Smartly is a multinational and diverse team of 750+ employees from 60+ nationalities, working in 13 countries. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice.