A leading organisation with a diverse and fast-moving property portfolio is seeking an experienced Estates Manager to play a key role in shaping and enhancing its property management function. This position offers the chance to influence systems, processes, and standards across a complex estate while working closely with a wide range of internal and external stakeholders. The Role The Estates Manager will support the development of robust property and asset management processes, taking responsibility for efficient letting, compliance, and operational excellence across the estate. Working alongside the senior property team, you will drive improvements, oversee key statutory and commercial obligations, and ensure the smooth running of property operations. Key Responsibilities • Develop and refine property and asset management processes, supporting the letting of accommodation across the estate. • Introduce efficient systems and procedures to streamline property-related workstreams. • Manage and enhance service charge budgeting and reconciliation processes. • Lead on compliance with health and safety requirements, including rolling tenant inspections, risk assessments, and common-area monitoring. • Manage and report on property systems and databases, including budgeting, forecasting, and income tracking. • Review property policy, recommend improvements, and maintain strong communication with stakeholders to ensure positive outcomes. • Work collaboratively with the wider property team to drive continuous improvement. • Provide day-to-day management for the property administrator (where applicable). Candidate Profile • Degree in property or a related field; RICS accreditation or further qualifications are an advantage. • Strong estates / property management background, ideally gained within a complex and varied estate. • Solid understanding of property law, regulation, service charge management, and rating processes. • Proven ability to analyse data and processes, identify risks, and support informed decision-making. • Excellent verbal and written communication skills, with confidence in engaging diverse stakeholders. • Strong project management capability, able to handle multiple priorities and deadlines. • Adaptable, proactive, and comfortable working in a fast-paced environment. • Meticulous attention to detail, with a commitment to accuracy and compliance. • Customer-focused approach with a commitment to delivering a high-quality property experience. • Strong commitment to maintaining safety standards across all areas of responsibility. • Team-oriented mindset with a willingness to support colleagues and contribute to a positive working environment. What You ll Get in Return • A competitive salary reflective of experience and expertise. • Generous holiday entitlement and access to a range of employee benefits. • Opportunities for professional development, including support for further qualifications and ongoing training. • The chance to work within a high-profile, complex estate that will challenge and expand your skillset. • A supportive leadership team that values innovation, collaboration, and continuous improvement. • A role with genuine scope to influence systems, processes, and the long-term effectiveness of the property function. • A positive, team-focused working culture where your contribution will be recognised and valued.
Dec 11, 2025
Full time
A leading organisation with a diverse and fast-moving property portfolio is seeking an experienced Estates Manager to play a key role in shaping and enhancing its property management function. This position offers the chance to influence systems, processes, and standards across a complex estate while working closely with a wide range of internal and external stakeholders. The Role The Estates Manager will support the development of robust property and asset management processes, taking responsibility for efficient letting, compliance, and operational excellence across the estate. Working alongside the senior property team, you will drive improvements, oversee key statutory and commercial obligations, and ensure the smooth running of property operations. Key Responsibilities • Develop and refine property and asset management processes, supporting the letting of accommodation across the estate. • Introduce efficient systems and procedures to streamline property-related workstreams. • Manage and enhance service charge budgeting and reconciliation processes. • Lead on compliance with health and safety requirements, including rolling tenant inspections, risk assessments, and common-area monitoring. • Manage and report on property systems and databases, including budgeting, forecasting, and income tracking. • Review property policy, recommend improvements, and maintain strong communication with stakeholders to ensure positive outcomes. • Work collaboratively with the wider property team to drive continuous improvement. • Provide day-to-day management for the property administrator (where applicable). Candidate Profile • Degree in property or a related field; RICS accreditation or further qualifications are an advantage. • Strong estates / property management background, ideally gained within a complex and varied estate. • Solid understanding of property law, regulation, service charge management, and rating processes. • Proven ability to analyse data and processes, identify risks, and support informed decision-making. • Excellent verbal and written communication skills, with confidence in engaging diverse stakeholders. • Strong project management capability, able to handle multiple priorities and deadlines. • Adaptable, proactive, and comfortable working in a fast-paced environment. • Meticulous attention to detail, with a commitment to accuracy and compliance. • Customer-focused approach with a commitment to delivering a high-quality property experience. • Strong commitment to maintaining safety standards across all areas of responsibility. • Team-oriented mindset with a willingness to support colleagues and contribute to a positive working environment. What You ll Get in Return • A competitive salary reflective of experience and expertise. • Generous holiday entitlement and access to a range of employee benefits. • Opportunities for professional development, including support for further qualifications and ongoing training. • The chance to work within a high-profile, complex estate that will challenge and expand your skillset. • A supportive leadership team that values innovation, collaboration, and continuous improvement. • A role with genuine scope to influence systems, processes, and the long-term effectiveness of the property function. • A positive, team-focused working culture where your contribution will be recognised and valued.
Your New Company A leading property management firm renowned for its commitment to operational excellence and client satisfaction is seeking a Qualified Senior Management Accountant to join its finance team. This is an exciting opportunity to work within a dynamic, portfolio-driven environment that oversees high-profile residential and commercial properties across the UK. The role is offered on a hybrid basis, with the office located in Central London, and reports directly to the Senior Finance Manager. Your New Role As a Senior Management Accountant, you will play a key role in supporting the financial performance of the business through accurate reporting, insightful analysis, and robust financial controls. Your responsibilities will include: Preparing monthly management accounts, including variance analysis and commentary tailored to property portfolios and service charge accountsBusiness partnering with property managers and asset teams to provide financial insight and support strategic decision-making.Supporting budgeting and forecasting cycles across multiple properties and client accountsEnsuring compliance with internal financial controls and relevant property management regulationsAssisting with the development and refinement of financial processes and systems to suit a fast-paced, client-focused environmentThis role offers excellent exposure to senior stakeholders and the opportunity to contribute to the success of prestigious property portfolios. What You'll Need to Succeed Strong understanding of management accounting principles and financial reportingA recognised accounting qualification (e.g., ACA, ACCA, CIMA)Experience working in a property management or real estate environment (or other portfolio-based business)Proficiency in ERP systems (Oracle preferred) and ExcelExcellent communication and stakeholder management skills, especially with operational teamsA proactive and analytical mindset with a focus on continuous improvementThe ability to travel to the Central London office on a hybrid basis What You'll Get in Return The opportunity to work in a leading property management firm with a strong reputationExposure to diverse property portfolios and client relationshipsA collaborative and inclusive working culture that values professionalism and innovation Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 11, 2025
Seasonal
Your New Company A leading property management firm renowned for its commitment to operational excellence and client satisfaction is seeking a Qualified Senior Management Accountant to join its finance team. This is an exciting opportunity to work within a dynamic, portfolio-driven environment that oversees high-profile residential and commercial properties across the UK. The role is offered on a hybrid basis, with the office located in Central London, and reports directly to the Senior Finance Manager. Your New Role As a Senior Management Accountant, you will play a key role in supporting the financial performance of the business through accurate reporting, insightful analysis, and robust financial controls. Your responsibilities will include: Preparing monthly management accounts, including variance analysis and commentary tailored to property portfolios and service charge accountsBusiness partnering with property managers and asset teams to provide financial insight and support strategic decision-making.Supporting budgeting and forecasting cycles across multiple properties and client accountsEnsuring compliance with internal financial controls and relevant property management regulationsAssisting with the development and refinement of financial processes and systems to suit a fast-paced, client-focused environmentThis role offers excellent exposure to senior stakeholders and the opportunity to contribute to the success of prestigious property portfolios. What You'll Need to Succeed Strong understanding of management accounting principles and financial reportingA recognised accounting qualification (e.g., ACA, ACCA, CIMA)Experience working in a property management or real estate environment (or other portfolio-based business)Proficiency in ERP systems (Oracle preferred) and ExcelExcellent communication and stakeholder management skills, especially with operational teamsA proactive and analytical mindset with a focus on continuous improvementThe ability to travel to the Central London office on a hybrid basis What You'll Get in Return The opportunity to work in a leading property management firm with a strong reputationExposure to diverse property portfolios and client relationshipsA collaborative and inclusive working culture that values professionalism and innovation Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
I am currently working with a Housing association based in Tunbridge Wells, They oversee 13,000 properties across the South East and Kent, specialising in repairs and maintenance, They are looking for a service manager who has experience in repairs and maintenance to join the team. The Role: As the Service Manager you will lead a team of Planners who are responsible for planning, scheduling and managing our tradespeople's diaries all whilst keeping residents informed of appointments and status of jobs, along with managing the Sub-contractor Co-coordinator. You will also manage a team of Trade Supervisors who manage all the repairs operatives You will be driving service delivery to meet, or exceed, KPI targets such attending jobs within service level agreements, meeting first time fix, reducing travel time and No Access to properties as well as providing an excellent customer service to all stakeholders including the client, the resident and internal parties. You will be keeping residents up to date with sub-contractor works and ensuring works are completed in line with complaint resolutions. A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the values and culture is embedded between teams and values and behaviours are continuously promoted and practised within the team. Accountabilities: Responsible for managing and motivating a team and driving area and team performance, providing clear objectives, direction and leadership Being the face of repair's and the lead on local area issues and being the interface with tenant bodies Be responsible for spend in line with the budget and support the budget setting and forecasting processes Ensuring and assessing that those employed (contractors and employees) to maintain properties have the necessary skills, knowledge and experience. Assist with delivering cultural change from technical compliance to resident satisfaction, actively promoting this through a range of activities, and embedding in day-to-day tasks and language. Responsible for meeting service delivery targets, including end to end management of the service within a defined area Responsible for collaboration and sharing of best practice Proactively manage resources, challenge commercial and operational effectiveness and drive a positive culture in line with values and strategies Responsible for ensuring that all customer management systems and process are maintained effectively Responsible for ensuring all targets are met or exceeded e.g. KPI's and contractual obligations Responsible for ensuring health and safety is maintained by working with the HSE & Compliance Manager Responsible for complying with all internal and external policies; preparing for and complying with any recommendations from Audit and inspections Provide clear and regular communication to staff ensuring performance, against target, is communicated and any remedial actions plans are cascaded and implemented Responsible for management of all operational assets Develop, train and retain high quality staff to deliver high levels of customer service, ensuring trades are multi-skilled where appropriate Ensuring right level of resources are available, with the right skills to deliver the service Responsible for optimising deployment of resources Responsible for the end-to-end management of service delivery, from allocation of jobs through to completion Optimisation of labour resources through effective use of planning and scheduling tools. Adherence to daily disciplines Responsible for monthly operational reviews with the Field Supervisors identifying any performance issues and creating remedial actions plans Authorise written response to formal complaints Ensure compliance with all internal and external policies Attend contract management meetings as appropriate Ensure that contracts deliver value for money, customer excellence in service delivery and strong technical performance. With the support of HR, manage staff conduct and performance, ensuring compliance with company policies and standards. Always act as an ambassador and act as a leader Keep up to date with changes in legislation, sector practice and ensure this is cascaded appropriately and reflected in policy and/or procedural change. General: To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. Recognise, respect and promote the different roles and diversity of the individuals within the business. To actively contribute towards key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. Attend and participate in training and other meetings and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the business. Essential and Desirable Criteria :Excellent communication, engagement and influencing skills Experience of workforce electronic scheduling systems Excellent planning and data interrogation skills Positive proactive attitude Good understanding of Social Housing Building Maintenance Experience of managing teams Proven strong leadership skills Excellent dispute resolution skills Appropriate qualifications including GCSE English & Math's or equivalent IT literate (Microsoft Office) Professional approach with high standards Full UK Driving Licence RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Dec 11, 2025
Full time
I am currently working with a Housing association based in Tunbridge Wells, They oversee 13,000 properties across the South East and Kent, specialising in repairs and maintenance, They are looking for a service manager who has experience in repairs and maintenance to join the team. The Role: As the Service Manager you will lead a team of Planners who are responsible for planning, scheduling and managing our tradespeople's diaries all whilst keeping residents informed of appointments and status of jobs, along with managing the Sub-contractor Co-coordinator. You will also manage a team of Trade Supervisors who manage all the repairs operatives You will be driving service delivery to meet, or exceed, KPI targets such attending jobs within service level agreements, meeting first time fix, reducing travel time and No Access to properties as well as providing an excellent customer service to all stakeholders including the client, the resident and internal parties. You will be keeping residents up to date with sub-contractor works and ensuring works are completed in line with complaint resolutions. A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the values and culture is embedded between teams and values and behaviours are continuously promoted and practised within the team. Accountabilities: Responsible for managing and motivating a team and driving area and team performance, providing clear objectives, direction and leadership Being the face of repair's and the lead on local area issues and being the interface with tenant bodies Be responsible for spend in line with the budget and support the budget setting and forecasting processes Ensuring and assessing that those employed (contractors and employees) to maintain properties have the necessary skills, knowledge and experience. Assist with delivering cultural change from technical compliance to resident satisfaction, actively promoting this through a range of activities, and embedding in day-to-day tasks and language. Responsible for meeting service delivery targets, including end to end management of the service within a defined area Responsible for collaboration and sharing of best practice Proactively manage resources, challenge commercial and operational effectiveness and drive a positive culture in line with values and strategies Responsible for ensuring that all customer management systems and process are maintained effectively Responsible for ensuring all targets are met or exceeded e.g. KPI's and contractual obligations Responsible for ensuring health and safety is maintained by working with the HSE & Compliance Manager Responsible for complying with all internal and external policies; preparing for and complying with any recommendations from Audit and inspections Provide clear and regular communication to staff ensuring performance, against target, is communicated and any remedial actions plans are cascaded and implemented Responsible for management of all operational assets Develop, train and retain high quality staff to deliver high levels of customer service, ensuring trades are multi-skilled where appropriate Ensuring right level of resources are available, with the right skills to deliver the service Responsible for optimising deployment of resources Responsible for the end-to-end management of service delivery, from allocation of jobs through to completion Optimisation of labour resources through effective use of planning and scheduling tools. Adherence to daily disciplines Responsible for monthly operational reviews with the Field Supervisors identifying any performance issues and creating remedial actions plans Authorise written response to formal complaints Ensure compliance with all internal and external policies Attend contract management meetings as appropriate Ensure that contracts deliver value for money, customer excellence in service delivery and strong technical performance. With the support of HR, manage staff conduct and performance, ensuring compliance with company policies and standards. Always act as an ambassador and act as a leader Keep up to date with changes in legislation, sector practice and ensure this is cascaded appropriately and reflected in policy and/or procedural change. General: To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible. Recognise, respect and promote the different roles and diversity of the individuals within the business. To actively contribute towards key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge. Attend and participate in training and other meetings and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the business. Essential and Desirable Criteria :Excellent communication, engagement and influencing skills Experience of workforce electronic scheduling systems Excellent planning and data interrogation skills Positive proactive attitude Good understanding of Social Housing Building Maintenance Experience of managing teams Proven strong leadership skills Excellent dispute resolution skills Appropriate qualifications including GCSE English & Math's or equivalent IT literate (Microsoft Office) Professional approach with high standards Full UK Driving Licence RG Setsquare is acting as an Employment Agency in relation to this vacancy.
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Dec 11, 2025
Full time
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Key points about this role: This role will report directly to senior management, rather than managing your own client / RMC portfolio. There will be little to no regular evening or board meetings, however the PM would be required to support with client reporting, budgets etc. as part of the internal team process. Role sits within a small, close-knit team managing a prestigious portfolio in Central Manchester. The focus of this position is on operational delivery and maintaining high standards ideal for someone who enjoys the practical site of property management and less client facing aspects. The portfolio is growing and there will be opportunities to mobilise new developments with full support from the team. Responsibilities and scope may evolve as business needs develop, so flexibility and a proactive approach are key. Property Management Objectives: The Property Management team are responsible for a high-quality service delivery and exceptional efficiency in running our developments. They play a vital part in delivering a first-class service to residential properties within an allocated portfolio, in accordance with RICS and ARMA-Q best practice. Duties and Responsibilities, include but are not limited to: Deliver Property Management services in accordance with strict KPI s, management agreement contracts, development/block leases, RICS codes of practice, statutory and best practice procedures. Manage the procurement process for external contractors. Including preparing specifications, obtaining tenders and awarding contracts, ensuring value for money (tendering in line with company procedures). Liaise with the internal maintenance division to schedule repairs and maintenance. Valuing and approving contractor applications for payment. Maintain a register of all utilities and insurances. Assist with the procurement for new supplies and managing renewals. Ensure that Property Management systems and reporting tools are consistently updated and accurately maintained. Preparation of necessary reports for Property Management, Client Boards and AGM s meetings. Take responsibility and be accountable for agreed targets and policies, ensuring compliance with relevant legislation, company policies and procedures. Produce budgets for Client approval, including reserve funding for the forthcoming years. Control and manage site budgets by reviewing and reporting actual expenditure against agreed block budgets. Handle pre-contract enquiries from solicitors, ensuring timely and accurate provision of required information. Liaise directly with leaseholders and residents regarding day-to-day management matters, delivering prompt and effective responses with a strong focus on customer service. Conduct regular site visits and building inspections to ensure all properties and associated assets are well-maintained and in good order. Monitor compliance with Health & Safety regulations. Ensure that General and Fire Risk Assessment recommendations are implemented as necessary.
Dec 11, 2025
Full time
Key points about this role: This role will report directly to senior management, rather than managing your own client / RMC portfolio. There will be little to no regular evening or board meetings, however the PM would be required to support with client reporting, budgets etc. as part of the internal team process. Role sits within a small, close-knit team managing a prestigious portfolio in Central Manchester. The focus of this position is on operational delivery and maintaining high standards ideal for someone who enjoys the practical site of property management and less client facing aspects. The portfolio is growing and there will be opportunities to mobilise new developments with full support from the team. Responsibilities and scope may evolve as business needs develop, so flexibility and a proactive approach are key. Property Management Objectives: The Property Management team are responsible for a high-quality service delivery and exceptional efficiency in running our developments. They play a vital part in delivering a first-class service to residential properties within an allocated portfolio, in accordance with RICS and ARMA-Q best practice. Duties and Responsibilities, include but are not limited to: Deliver Property Management services in accordance with strict KPI s, management agreement contracts, development/block leases, RICS codes of practice, statutory and best practice procedures. Manage the procurement process for external contractors. Including preparing specifications, obtaining tenders and awarding contracts, ensuring value for money (tendering in line with company procedures). Liaise with the internal maintenance division to schedule repairs and maintenance. Valuing and approving contractor applications for payment. Maintain a register of all utilities and insurances. Assist with the procurement for new supplies and managing renewals. Ensure that Property Management systems and reporting tools are consistently updated and accurately maintained. Preparation of necessary reports for Property Management, Client Boards and AGM s meetings. Take responsibility and be accountable for agreed targets and policies, ensuring compliance with relevant legislation, company policies and procedures. Produce budgets for Client approval, including reserve funding for the forthcoming years. Control and manage site budgets by reviewing and reporting actual expenditure against agreed block budgets. Handle pre-contract enquiries from solicitors, ensuring timely and accurate provision of required information. Liaise directly with leaseholders and residents regarding day-to-day management matters, delivering prompt and effective responses with a strong focus on customer service. Conduct regular site visits and building inspections to ensure all properties and associated assets are well-maintained and in good order. Monitor compliance with Health & Safety regulations. Ensure that General and Fire Risk Assessment recommendations are implemented as necessary.
This role has a starting salary of 61,784 per annum, based on a 36-hour working week. This is a fixed term contract/ secondment opportunity until 31/03/2027. We have an exciting strategic and professional opportunity for two Senior Estates Surveyors to join our fantastic Estates Management team. You will be joining a team that values professional development and supports a commercial and agile approach to its diverse portfolio. This role is open to hybrid working and as a team we split our time between working from home and collaborating together in the office. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About Us Surrey County Council is on a mission to transform our operational estate to better serve our residents, ensuring that 'no one is left behind'. Our commitment to the health and wellbeing of our environment and communities is at the heart of everything we do. We are a dynamic and dedicated organisation, fully invested in transformation and improvement. Our teams thrive in a fast-paced environment, collaborating to lead, advise, and deliver meaningful change. About the Role The Devolution and Local Government Reorganisation (D&LGR) programme is one of the most significant transformation efforts in Surrey's recent history. It aims to redesign how services are delivered, and assets are managed across Surrey County Council and its District and Borough partners. The Estates workstream plays a critical role in this, ensuring that property-related functions are legally sound, operationally aligned, and strategically positioned to support future service models. Operating within our Estates Team, the Senior Estates Surveyor will work in a dynamic, programme-driven environment shaped by the D&LGR transformation. The role demands a blend of strategic thinking and operational expertise, with a strong emphasis on legal compliance, data integrity, and stakeholder assurance. The postholder will navigate a complex estate comprising offices, schools, care homes, fire stations, youth centres, libraries, land, and investment assets. As part of this workstream, the Senior Estates Surveyor will lead on the discovery and validation of SCC's property estate, supporting the programme's Safe & Legal objectives and enabling confident progression into design and implementation phases. The role will involve reviewing legal interests, assessing compliance risk, and ensuring all estate data is robust and decision ready. This is a senior-level opportunity to contribute to a high-profile change programme with lasting impact across Surrey's public service landscape. If you're successful, you'll be joining our high-performing Estates Management team at the heart of one of Surrey's most ambitious transformation programmes. You'll work closely with senior leaders, programme managers, legal specialists, and property professionals across the council and partner organisations. We'll share our knowledge, networks, and expertise with you, and we'll be here to support you when challenges arise. Your manager will trust you to work with autonomy and to make sound, strategic decisions. You'll be encouraged to develop your professional skills and broaden your influence across the organisation, with access to excellent development opportunities and a wide range of professional networks. Don't be put off by what you think working in local government is like. We are commercially minded, forward-thinking, and focused on delivering public value. In this role, you'll directly shape the future of a diverse property portfolio - from libraries to care homes - making sure our estate is safe, legal and fit for the next generation of services. The work you do will have a lasting impact for Surrey's communities, and not every organisation can offer that. Please see attached role profile for the full role responsibilities. Shortlisting Criteria To be considered for shortlisting for this position, your CV and personal statement will need to evidence the following: Degree or equivalent level qualification. RICS Surveyor (General Practice Division) full qualification. Highly experienced in the workings of property markets and sound commercial acumen. Practical and extensive experience of a wide range of property and estate management issues. Extensive experience in dealing with complex property matters and delivering results. As part of the application process, please upload your CV and answer the following questions: Describe how you would handle a critical compliance risk in a key property while keeping services operational. (200 words max) Explain how you would bring multiple public sector partners with conflicting priorities to agreement over a shared asset. (200 words max) Outline how you would check, improve and assure estate data so it's ready for senior decision-making. (200 words max) Our team currently operates from our Woodhatch office in Reigate, but staff will be expected to operate in a flexible way to meet the needs of our customers and work demands, using agile working methods that allow business to be conducted from multiple locations. The job advert closes at 23:59 on 04/01/2026 with interviews to follow. Local Government Reorganisation Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Dec 11, 2025
Contractor
This role has a starting salary of 61,784 per annum, based on a 36-hour working week. This is a fixed term contract/ secondment opportunity until 31/03/2027. We have an exciting strategic and professional opportunity for two Senior Estates Surveyors to join our fantastic Estates Management team. You will be joining a team that values professional development and supports a commercial and agile approach to its diverse portfolio. This role is open to hybrid working and as a team we split our time between working from home and collaborating together in the office. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About Us Surrey County Council is on a mission to transform our operational estate to better serve our residents, ensuring that 'no one is left behind'. Our commitment to the health and wellbeing of our environment and communities is at the heart of everything we do. We are a dynamic and dedicated organisation, fully invested in transformation and improvement. Our teams thrive in a fast-paced environment, collaborating to lead, advise, and deliver meaningful change. About the Role The Devolution and Local Government Reorganisation (D&LGR) programme is one of the most significant transformation efforts in Surrey's recent history. It aims to redesign how services are delivered, and assets are managed across Surrey County Council and its District and Borough partners. The Estates workstream plays a critical role in this, ensuring that property-related functions are legally sound, operationally aligned, and strategically positioned to support future service models. Operating within our Estates Team, the Senior Estates Surveyor will work in a dynamic, programme-driven environment shaped by the D&LGR transformation. The role demands a blend of strategic thinking and operational expertise, with a strong emphasis on legal compliance, data integrity, and stakeholder assurance. The postholder will navigate a complex estate comprising offices, schools, care homes, fire stations, youth centres, libraries, land, and investment assets. As part of this workstream, the Senior Estates Surveyor will lead on the discovery and validation of SCC's property estate, supporting the programme's Safe & Legal objectives and enabling confident progression into design and implementation phases. The role will involve reviewing legal interests, assessing compliance risk, and ensuring all estate data is robust and decision ready. This is a senior-level opportunity to contribute to a high-profile change programme with lasting impact across Surrey's public service landscape. If you're successful, you'll be joining our high-performing Estates Management team at the heart of one of Surrey's most ambitious transformation programmes. You'll work closely with senior leaders, programme managers, legal specialists, and property professionals across the council and partner organisations. We'll share our knowledge, networks, and expertise with you, and we'll be here to support you when challenges arise. Your manager will trust you to work with autonomy and to make sound, strategic decisions. You'll be encouraged to develop your professional skills and broaden your influence across the organisation, with access to excellent development opportunities and a wide range of professional networks. Don't be put off by what you think working in local government is like. We are commercially minded, forward-thinking, and focused on delivering public value. In this role, you'll directly shape the future of a diverse property portfolio - from libraries to care homes - making sure our estate is safe, legal and fit for the next generation of services. The work you do will have a lasting impact for Surrey's communities, and not every organisation can offer that. Please see attached role profile for the full role responsibilities. Shortlisting Criteria To be considered for shortlisting for this position, your CV and personal statement will need to evidence the following: Degree or equivalent level qualification. RICS Surveyor (General Practice Division) full qualification. Highly experienced in the workings of property markets and sound commercial acumen. Practical and extensive experience of a wide range of property and estate management issues. Extensive experience in dealing with complex property matters and delivering results. As part of the application process, please upload your CV and answer the following questions: Describe how you would handle a critical compliance risk in a key property while keeping services operational. (200 words max) Explain how you would bring multiple public sector partners with conflicting priorities to agreement over a shared asset. (200 words max) Outline how you would check, improve and assure estate data so it's ready for senior decision-making. (200 words max) Our team currently operates from our Woodhatch office in Reigate, but staff will be expected to operate in a flexible way to meet the needs of our customers and work demands, using agile working methods that allow business to be conducted from multiple locations. The job advert closes at 23:59 on 04/01/2026 with interviews to follow. Local Government Reorganisation Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Damp & Mould Manager - Social Housing Temp to Perm Up to 60,000 East London Immediate Start Overview We are working with a reputable East London housing provider to recruit an experienced Damp & Mould Manager on a temp-to-perm basis, available for an immediate start. This is a vital role focused on delivering a proactive, compliant, and customer-centred approach to damp, mould, and condensation cases across a diverse housing portfolio. The Role As the Damp & Mould Manager, you will lead on all damp and mould investigations, case management, remediation works, and prevention strategies. You'll manage contractors, surveyors, and internal teams to ensure issues are rectified swiftly, safely, and in line with regulatory standards and best practice. This role requires strong technical knowledge, excellent stakeholder engagement, and the ability to manage high-volume, sensitive cases. Key Responsibilities Oversee and manage all damp, mould, and condensation cases from initial report through to resolution. Carry out or coordinate surveys, diagnostics, and root-cause assessments across the East London housing stock. Develop and implement remedial action plans, ensuring timely, cost-effective, and high-quality outcomes. Manage contractors, surveyors, and operatives involved in inspection and repair works. Maintain full compliance with relevant legislation, including the Housing Ombudsman guidance, HHSRS, and internal policies. Produce reports, action plans, and case updates for senior management and stakeholders. Lead on complex or high-risk cases, ensuring a robust, empathetic, and customer-focused approach. Track KPIs and trends to identify hotspots and recommend long-term preventative strategies. Work collaboratively with tenancy, estates, and asset management teams to support early intervention and education initiatives. Manage complaints, escalations, and disrepair cases relating to damp and mould. About You Proven experience managing damp and mould cases in social housing, property services, or a similar environment. Strong understanding of building pathology, damp diagnostics, ventilation, and remedial techniques. Excellent stakeholder management skills with the ability to handle sensitive customer issues. Strong report-writing abilities and good knowledge of compliance and regulatory requirements. Ability to work at pace, prioritise effectively, and manage a high caseload. Available to start immediately. Driving licence. What's on Offer Temp-to-perm opportunity with long-term career prospects. Competitive salary up to 60,000 on permanent appointment. Immediate start available.
Dec 11, 2025
Seasonal
Damp & Mould Manager - Social Housing Temp to Perm Up to 60,000 East London Immediate Start Overview We are working with a reputable East London housing provider to recruit an experienced Damp & Mould Manager on a temp-to-perm basis, available for an immediate start. This is a vital role focused on delivering a proactive, compliant, and customer-centred approach to damp, mould, and condensation cases across a diverse housing portfolio. The Role As the Damp & Mould Manager, you will lead on all damp and mould investigations, case management, remediation works, and prevention strategies. You'll manage contractors, surveyors, and internal teams to ensure issues are rectified swiftly, safely, and in line with regulatory standards and best practice. This role requires strong technical knowledge, excellent stakeholder engagement, and the ability to manage high-volume, sensitive cases. Key Responsibilities Oversee and manage all damp, mould, and condensation cases from initial report through to resolution. Carry out or coordinate surveys, diagnostics, and root-cause assessments across the East London housing stock. Develop and implement remedial action plans, ensuring timely, cost-effective, and high-quality outcomes. Manage contractors, surveyors, and operatives involved in inspection and repair works. Maintain full compliance with relevant legislation, including the Housing Ombudsman guidance, HHSRS, and internal policies. Produce reports, action plans, and case updates for senior management and stakeholders. Lead on complex or high-risk cases, ensuring a robust, empathetic, and customer-focused approach. Track KPIs and trends to identify hotspots and recommend long-term preventative strategies. Work collaboratively with tenancy, estates, and asset management teams to support early intervention and education initiatives. Manage complaints, escalations, and disrepair cases relating to damp and mould. About You Proven experience managing damp and mould cases in social housing, property services, or a similar environment. Strong understanding of building pathology, damp diagnostics, ventilation, and remedial techniques. Excellent stakeholder management skills with the ability to handle sensitive customer issues. Strong report-writing abilities and good knowledge of compliance and regulatory requirements. Ability to work at pace, prioritise effectively, and manage a high caseload. Available to start immediately. Driving licence. What's on Offer Temp-to-perm opportunity with long-term career prospects. Competitive salary up to 60,000 on permanent appointment. Immediate start available.
Repairs Manager - Social Housing Permanent 55,000 - 60,000 East London Overview We are partnered with a leading East London housing provider to recruit an experienced Repairs Manager on a permanent basis. This is a key leadership role within the property services team, overseeing day-to-day repairs, ensuring high-quality service delivery, and driving operational excellence across a diverse housing stock. The Role As the Repairs Manager, you will take ownership of the responsive repairs service, managing both directly employed operatives and external contractors. You'll ensure works are completed on time, within budget, and to the required standards, while championing customer satisfaction and compliance. This is an excellent opportunity for a driven leader who thrives in a fast-paced social housing environment. Key Responsibilities Lead and manage the responsive repairs service, ensuring effective allocation, delivery, and completion of works across East London properties. Line-manage operatives, supervisors, and contractors, driving performance, productivity, and high-quality workmanship. Monitor KPIs including completion times, first-time fix rates, customer satisfaction, and budget adherence. Ensure all repairs comply with health & safety legislation, organisational policy, and regulatory standards. Manage budgets effectively, authorising works and ensuring cost control across the service. Conduct regular audits, quality checks, and site inspections to maintain high technical standards. Collaborate closely with tenancy, compliance, and asset management teams to provide an integrated service. Lead on complex repair cases, complaints, and escalations, delivering positive, customer-focused resolutions. Contribute to service improvement initiatives, using data and feedback to enhance processes and performance. About You Proven experience managing repairs or maintenance services within social housing or a similar environment. Strong people-management skills with the ability to lead multidisciplinary teams. Solid understanding of building maintenance, diagnostics, and relevant legislation (e.g., H&S, CDM). Excellent organisational, problem-solving, and communication abilities. Comfortable working in a high-volume, customer-focused setting with competing priorities. Full UK driving licence preferred. What's on Offer Permanent contract with a competitive salary of 55,000 - 60,000 . Opportunity to influence service delivery and drive meaningful improvements. Supportive leadership team and excellent long-term career prospects
Dec 11, 2025
Full time
Repairs Manager - Social Housing Permanent 55,000 - 60,000 East London Overview We are partnered with a leading East London housing provider to recruit an experienced Repairs Manager on a permanent basis. This is a key leadership role within the property services team, overseeing day-to-day repairs, ensuring high-quality service delivery, and driving operational excellence across a diverse housing stock. The Role As the Repairs Manager, you will take ownership of the responsive repairs service, managing both directly employed operatives and external contractors. You'll ensure works are completed on time, within budget, and to the required standards, while championing customer satisfaction and compliance. This is an excellent opportunity for a driven leader who thrives in a fast-paced social housing environment. Key Responsibilities Lead and manage the responsive repairs service, ensuring effective allocation, delivery, and completion of works across East London properties. Line-manage operatives, supervisors, and contractors, driving performance, productivity, and high-quality workmanship. Monitor KPIs including completion times, first-time fix rates, customer satisfaction, and budget adherence. Ensure all repairs comply with health & safety legislation, organisational policy, and regulatory standards. Manage budgets effectively, authorising works and ensuring cost control across the service. Conduct regular audits, quality checks, and site inspections to maintain high technical standards. Collaborate closely with tenancy, compliance, and asset management teams to provide an integrated service. Lead on complex repair cases, complaints, and escalations, delivering positive, customer-focused resolutions. Contribute to service improvement initiatives, using data and feedback to enhance processes and performance. About You Proven experience managing repairs or maintenance services within social housing or a similar environment. Strong people-management skills with the ability to lead multidisciplinary teams. Solid understanding of building maintenance, diagnostics, and relevant legislation (e.g., H&S, CDM). Excellent organisational, problem-solving, and communication abilities. Comfortable working in a high-volume, customer-focused setting with competing priorities. Full UK driving licence preferred. What's on Offer Permanent contract with a competitive salary of 55,000 - 60,000 . Opportunity to influence service delivery and drive meaningful improvements. Supportive leadership team and excellent long-term career prospects
Seeking an Estates Project Manager for a 12-month fixed-term contract. Hays Property and Surveying are seeking an Estates Project Manager to join a prestigious aviation-sector organisation based in North Hampshire. The organisation is a leading aviation business that owns and operates its own facilities and commercial property assets. As a privately owned company, they are focused on providing a tailored first-class customer experience, whilst looking at ways to improve by investing in their already advanced and globally recognised infrastructure. The business is now seeking to appoint an experienced Estates Project Manager who will support with the planning and execution of a programme of strategically important building-related construction projects. The role is being offered on a 12-month fixed-term contract basis, working on-site located in North Hampshire. Your new role As the Estates Project Manager, you'll take ownership of multiple estate building projects from concept to completion, ensuring delivery on time, within budget, and to the highest standards. Projects will typically consist of minor / medium improvement works to existing buildings and infrastructure, requiring you to manage several workloads simultaneously. Key responsibilities will include - Lead and manage projects through design, procurement, delivery and handover stages. Manage budgets and ensure projects are delivered within a defined cost, schedule and quality. Prepare work specifications, building contracts and progress reports. Appoint and manage external teams of consultants and contractors. Attend site / project meetings and engage with key internal stakeholders. Manage risks and mitigate situations that may impact the daily operation of the site. Ensure full compliance with legal, statutory, and planning requirements. Monitor and ensure a high standard of health and safety. What you'll need to succeed A relevant degree in Project Management / Building Surveying / Quantity Surveying, or similar. Proven project management experience of managing multiple estate building projects. Experience of working in a client-side Project Manager role, desirably within a working operational environment. Demonstrable skills and knowledge in project planning, design, contract procurement and construction methodologies. Proficient knowledge of JCT building contract forms. Excellent communication and stakeholder engagement skills. What you need to do now For more information regarding this, or any other opportunity, please contact our Southampton-based Property and Surveying specialist Jamie Poll on . #
Dec 11, 2025
Full time
Seeking an Estates Project Manager for a 12-month fixed-term contract. Hays Property and Surveying are seeking an Estates Project Manager to join a prestigious aviation-sector organisation based in North Hampshire. The organisation is a leading aviation business that owns and operates its own facilities and commercial property assets. As a privately owned company, they are focused on providing a tailored first-class customer experience, whilst looking at ways to improve by investing in their already advanced and globally recognised infrastructure. The business is now seeking to appoint an experienced Estates Project Manager who will support with the planning and execution of a programme of strategically important building-related construction projects. The role is being offered on a 12-month fixed-term contract basis, working on-site located in North Hampshire. Your new role As the Estates Project Manager, you'll take ownership of multiple estate building projects from concept to completion, ensuring delivery on time, within budget, and to the highest standards. Projects will typically consist of minor / medium improvement works to existing buildings and infrastructure, requiring you to manage several workloads simultaneously. Key responsibilities will include - Lead and manage projects through design, procurement, delivery and handover stages. Manage budgets and ensure projects are delivered within a defined cost, schedule and quality. Prepare work specifications, building contracts and progress reports. Appoint and manage external teams of consultants and contractors. Attend site / project meetings and engage with key internal stakeholders. Manage risks and mitigate situations that may impact the daily operation of the site. Ensure full compliance with legal, statutory, and planning requirements. Monitor and ensure a high standard of health and safety. What you'll need to succeed A relevant degree in Project Management / Building Surveying / Quantity Surveying, or similar. Proven project management experience of managing multiple estate building projects. Experience of working in a client-side Project Manager role, desirably within a working operational environment. Demonstrable skills and knowledge in project planning, design, contract procurement and construction methodologies. Proficient knowledge of JCT building contract forms. Excellent communication and stakeholder engagement skills. What you need to do now For more information regarding this, or any other opportunity, please contact our Southampton-based Property and Surveying specialist Jamie Poll on . #
Role Title: Building Safety Manager Business Area: Customer Services Department/Team: Property Safety Fire Safety Team Reports to: Head of Fire Safety Management Direct Reports and span of control: 3 direct reports Dimensions: Responsible for regulatory and life-safety risk management, oversight of the building safety management system, people leadership, stakeholder engagement, and acting as technical expert. Created/Reviewed date: July 2023 (updated/redacted version) Role Purpose To ensure that the organisation s responsibilities for high-risk buildings (HRBs) are fully discharged and that all obligations towards the Building Safety Regulator are met and properly evidenced through robust building safety cases. To ensure that all buildings identified as higher-risk (including those falling under the Building Safety Act 2022) are managed and maintained in accordance with the organisation-wide safety management systems. To support the development of a high-performance culture that prioritises colleague engagement and resident/customer safety. To lead a small team of building safety coordinators who provide day-to-day oversight of the organisation s HRBs, monitor compliance, and offer advice to colleagues and residents on building-safety matters. Key Accountabilities Support the organisation s dutyholders in meeting current and future regulatory requirements for fire and building safety, including horizon-scanning and adopting sector best practice. Ensure all identified high-risk buildings are managed in full compliance with the Building Safety Act 2022 and associated regulations. Liaise with external bodies (local authorities, government departments, fire and rescue services, other housing providers, etc.) and represent the organisation in external forums. Build strong internal relationships to embed building-safety considerations across all business activities. Provide timely and accurate information to support regulatory submissions, safety-case updates, and Building Assessment Certificate applications, etc. Oversee the management of mandatory incident reporting and resident building-safety complaints in HRBs. Develop and maintain a proportionate, risk-based, and value-for-money approach to building safety. Own and regularly review the organisation s Building Safety Management System documentation. Oversee the development and maintenance of safety-case reports and building-specific risk assessments for all HRBs. Act as the primary internal and external point of contact for fire and building-safety matters relating to high-risk buildings. Jointly act as the organisation s contact for its Primary Authority partnership with the relevant fire and rescue service. Work with operational teams to plan and deliver required fire/building-safety works, investigations, and interim measures on HRBs. Develop procedures for managing relationships with third-party Accountable Persons and monitoring their compliance. Contribute to design guides, employer s requirements, and fire strategies for new high-rise developments to minimise over-reliance on complex fire-engineered solutions. Lead or support resident-engagement strategies for higher-risk buildings. Collaborate with development, asset-management, and service-delivery teams to establish and maintain the golden thread of digital information and robust change-control/gateway processes for HRBs. Prepare and present management information and reports to boards, executive teams, and external stakeholders. Support contractor management and performance monitoring in HRBs. Maintain auditable records of all building-safety activities. Role-model organisational values and behaviours. Maintain personal professional development and keep abreast of legislative and best-practice changes. Undertake any other reasonable duties commensurate with the level of the post. Chair cross-functional meetings and working groups as required. Promote innovative and forward-thinking solutions. Deputise for the Head of Fire Safety Management when required. People & Resource Management Line management, performance management, and professional development of a small team of building-safety specialists. Motivate and influence colleagues across the organisation to achieve high standards aligned with the competency framework. Delegated budget responsibility for fire-safety consultancy spend. Success in this role looks like: Ongoing assurance to the Executive Board and Board that safety risk controls are effective. Acceptance of building safety cases by the Building Safety Regulator. A high-performing, engaged, and well-led team. Experience and Qualifications (Essential) Degree-level education or equivalent professional experience in a relevant technical discipline. Minimum Level 4 qualification in fire-safety management or asset-compliance (e.g., NEBOSH Fire Certificate, IFE Advanced Fire Management Diploma or recognised equivalent). Membership of a relevant professional body and/or third-party certification desirable. Proven experience of working with multiple stakeholders to deliver building-safety outcomes. Track record of analysing complex issues and delivering practical, proportionate solutions. Extensive knowledge of building-safety and fire-safety legislation, particularly for high-rise residential buildings. Strong communication, influencing, negotiation, and consultation skills. Customer-focused approach with experience of managing internal and external relationships. Leadership capability with the ability to motivate and develop individuals and teams. Ability to interpret technical data and explain it clearly to non-technical audiences. Good working knowledge of health & safety legislation relevant to construction and occupied buildings. Experience of using digital systems to monitor and evidence compliance/performance. Full UK driving licence and willingness to travel regionally/nationally (occasional overnight stays). Complexity, Impact & Influence The role is intellectually demanding, requiring detailed understanding and interpretation of multiple pieces of building-safety and fire-safety legislation and guidance. Solutions are rarely straightforward and usually require research, innovation, and collaboration with enforcing authorities and specialists. The post-holder is frequently the first point of contact for major fire or safety incidents involving emergency services and carries significant responsibility for resident safety, regulatory compliance, financial exposure, and organisational reputation. The role requires the ability to influence at senior level across the organisation and to lead cross-departmental collaboration on building-safety matters.
Dec 11, 2025
Contractor
Role Title: Building Safety Manager Business Area: Customer Services Department/Team: Property Safety Fire Safety Team Reports to: Head of Fire Safety Management Direct Reports and span of control: 3 direct reports Dimensions: Responsible for regulatory and life-safety risk management, oversight of the building safety management system, people leadership, stakeholder engagement, and acting as technical expert. Created/Reviewed date: July 2023 (updated/redacted version) Role Purpose To ensure that the organisation s responsibilities for high-risk buildings (HRBs) are fully discharged and that all obligations towards the Building Safety Regulator are met and properly evidenced through robust building safety cases. To ensure that all buildings identified as higher-risk (including those falling under the Building Safety Act 2022) are managed and maintained in accordance with the organisation-wide safety management systems. To support the development of a high-performance culture that prioritises colleague engagement and resident/customer safety. To lead a small team of building safety coordinators who provide day-to-day oversight of the organisation s HRBs, monitor compliance, and offer advice to colleagues and residents on building-safety matters. Key Accountabilities Support the organisation s dutyholders in meeting current and future regulatory requirements for fire and building safety, including horizon-scanning and adopting sector best practice. Ensure all identified high-risk buildings are managed in full compliance with the Building Safety Act 2022 and associated regulations. Liaise with external bodies (local authorities, government departments, fire and rescue services, other housing providers, etc.) and represent the organisation in external forums. Build strong internal relationships to embed building-safety considerations across all business activities. Provide timely and accurate information to support regulatory submissions, safety-case updates, and Building Assessment Certificate applications, etc. Oversee the management of mandatory incident reporting and resident building-safety complaints in HRBs. Develop and maintain a proportionate, risk-based, and value-for-money approach to building safety. Own and regularly review the organisation s Building Safety Management System documentation. Oversee the development and maintenance of safety-case reports and building-specific risk assessments for all HRBs. Act as the primary internal and external point of contact for fire and building-safety matters relating to high-risk buildings. Jointly act as the organisation s contact for its Primary Authority partnership with the relevant fire and rescue service. Work with operational teams to plan and deliver required fire/building-safety works, investigations, and interim measures on HRBs. Develop procedures for managing relationships with third-party Accountable Persons and monitoring their compliance. Contribute to design guides, employer s requirements, and fire strategies for new high-rise developments to minimise over-reliance on complex fire-engineered solutions. Lead or support resident-engagement strategies for higher-risk buildings. Collaborate with development, asset-management, and service-delivery teams to establish and maintain the golden thread of digital information and robust change-control/gateway processes for HRBs. Prepare and present management information and reports to boards, executive teams, and external stakeholders. Support contractor management and performance monitoring in HRBs. Maintain auditable records of all building-safety activities. Role-model organisational values and behaviours. Maintain personal professional development and keep abreast of legislative and best-practice changes. Undertake any other reasonable duties commensurate with the level of the post. Chair cross-functional meetings and working groups as required. Promote innovative and forward-thinking solutions. Deputise for the Head of Fire Safety Management when required. People & Resource Management Line management, performance management, and professional development of a small team of building-safety specialists. Motivate and influence colleagues across the organisation to achieve high standards aligned with the competency framework. Delegated budget responsibility for fire-safety consultancy spend. Success in this role looks like: Ongoing assurance to the Executive Board and Board that safety risk controls are effective. Acceptance of building safety cases by the Building Safety Regulator. A high-performing, engaged, and well-led team. Experience and Qualifications (Essential) Degree-level education or equivalent professional experience in a relevant technical discipline. Minimum Level 4 qualification in fire-safety management or asset-compliance (e.g., NEBOSH Fire Certificate, IFE Advanced Fire Management Diploma or recognised equivalent). Membership of a relevant professional body and/or third-party certification desirable. Proven experience of working with multiple stakeholders to deliver building-safety outcomes. Track record of analysing complex issues and delivering practical, proportionate solutions. Extensive knowledge of building-safety and fire-safety legislation, particularly for high-rise residential buildings. Strong communication, influencing, negotiation, and consultation skills. Customer-focused approach with experience of managing internal and external relationships. Leadership capability with the ability to motivate and develop individuals and teams. Ability to interpret technical data and explain it clearly to non-technical audiences. Good working knowledge of health & safety legislation relevant to construction and occupied buildings. Experience of using digital systems to monitor and evidence compliance/performance. Full UK driving licence and willingness to travel regionally/nationally (occasional overnight stays). Complexity, Impact & Influence The role is intellectually demanding, requiring detailed understanding and interpretation of multiple pieces of building-safety and fire-safety legislation and guidance. Solutions are rarely straightforward and usually require research, innovation, and collaboration with enforcing authorities and specialists. The post-holder is frequently the first point of contact for major fire or safety incidents involving emergency services and carries significant responsibility for resident safety, regulatory compliance, financial exposure, and organisational reputation. The role requires the ability to influence at senior level across the organisation and to lead cross-departmental collaboration on building-safety matters.
The CAD Technician will support the Estates and Capital Projects teams by producing, updating, and maintaining accurate technical drawings and plans for the hospital estate. This temporary role is essential in ensuring building information is current and supports ongoing refurbishment, compliance checks, space planning, and project delivery. Key Responsibilities Drawing & Documentation Produce, amend, and manage 2D CAD drawings including floor plans, schematics, service layouts, and construction details. Update existing drawings to reflect as-built information following surveys, installations, and project changes. Prepare clear drawing packages to support estates maintenance, compliance works, refurbishments, and capital projects. Maintain organised drawing registers and file management in line with hospital procedures. Data & Asset Management Support the accuracy and maintenance of the hospital s estate drawings, asset maps, and space utilisation data. Assist in developing and updating digital records, including room data sheets, fire plan updates, service routes, and equipment layouts. Technical Support Work closely with Estates, Facilities, Project Managers, and external contractors to gather required information and resolve technical queries. Attend site surveys and walkthroughs to capture measurements and verify drawing content. Provide quick-turnaround drawing support for urgent estate needs (e.g., fire compliance, medical equipment relocation, ward reconfigurations). Compliance & Standards Ensure all drawings meet relevant healthcare, building, and safety standards (e.g., HTM/HBN guidance where appropriate). Follow internal CAD standards, conventions, and quality processes. Skills & Experience Required Essential Proven experience as a CAD Technician in estates, construction, architecture, engineering, or facilities management. Proficiency in AutoCAD (2D essential). Ability to interpret technical information, architectural/MEP drawings, and survey data. Strong attention to detail with the ability to produce accurate technical documentation. Good organisational skills, able to manage multiple tasks and meet short deadlines. Ability to work independently with minimal supervision. Desirable Experience working within healthcare environments or large, complex estates. Knowledge of healthcare building standards (HTMs/HBNs). Experience with space planning or BIM/Revit (not essential for the role). Understanding of basic building services (mechanical, electrical, public health). Qualifications HND/HNC or equivalent in CAD, Engineering, Architecture, or related discipline (or relevant experience). AutoCAD certification (preferred but not required). CSCS card or equivalent site access certification an advantage. Personal Attributes Professional, reliable, and proactive. Strong communication skills and ability to work with multidisciplinary teams. Problem-solving mindset and ability to adapt in a fast-paced hospital environment.
Dec 11, 2025
Contractor
The CAD Technician will support the Estates and Capital Projects teams by producing, updating, and maintaining accurate technical drawings and plans for the hospital estate. This temporary role is essential in ensuring building information is current and supports ongoing refurbishment, compliance checks, space planning, and project delivery. Key Responsibilities Drawing & Documentation Produce, amend, and manage 2D CAD drawings including floor plans, schematics, service layouts, and construction details. Update existing drawings to reflect as-built information following surveys, installations, and project changes. Prepare clear drawing packages to support estates maintenance, compliance works, refurbishments, and capital projects. Maintain organised drawing registers and file management in line with hospital procedures. Data & Asset Management Support the accuracy and maintenance of the hospital s estate drawings, asset maps, and space utilisation data. Assist in developing and updating digital records, including room data sheets, fire plan updates, service routes, and equipment layouts. Technical Support Work closely with Estates, Facilities, Project Managers, and external contractors to gather required information and resolve technical queries. Attend site surveys and walkthroughs to capture measurements and verify drawing content. Provide quick-turnaround drawing support for urgent estate needs (e.g., fire compliance, medical equipment relocation, ward reconfigurations). Compliance & Standards Ensure all drawings meet relevant healthcare, building, and safety standards (e.g., HTM/HBN guidance where appropriate). Follow internal CAD standards, conventions, and quality processes. Skills & Experience Required Essential Proven experience as a CAD Technician in estates, construction, architecture, engineering, or facilities management. Proficiency in AutoCAD (2D essential). Ability to interpret technical information, architectural/MEP drawings, and survey data. Strong attention to detail with the ability to produce accurate technical documentation. Good organisational skills, able to manage multiple tasks and meet short deadlines. Ability to work independently with minimal supervision. Desirable Experience working within healthcare environments or large, complex estates. Knowledge of healthcare building standards (HTMs/HBNs). Experience with space planning or BIM/Revit (not essential for the role). Understanding of basic building services (mechanical, electrical, public health). Qualifications HND/HNC or equivalent in CAD, Engineering, Architecture, or related discipline (or relevant experience). AutoCAD certification (preferred but not required). CSCS card or equivalent site access certification an advantage. Personal Attributes Professional, reliable, and proactive. Strong communication skills and ability to work with multidisciplinary teams. Problem-solving mindset and ability to adapt in a fast-paced hospital environment.
SF Recruitment have partnered with an organisation in Lichfield who are looking to recruit an Administrator on an approximate 3 month (possibly longer) basis. The role will offer hybrid working once settled, and is perfect for someone who likes getting stuck in and being busy with a variety of tasks. Hours: full time 37 hours per week Pay rate: £15.50 per hour To provide high-quality coordination, administrative and operational support across the Property & Facilities Management service. The postholder will be responsible for coordinating reactive repairs, planned maintenance tasks, compliance activities, contractor scheduling, documentation control, and supporting the delivery of a safe, compliant and well-maintained estate (commercial, operational and temporary accommodation properties). This role is essential in ensuring strong communication between contractors, engineers, suppliers and internal stakeholders, enabling the FM team to deliver a professional, efficient and customer-focused service. Responsibilities will include: - Log, triage and allocate all reactive repairs across the estate (offices, depots, parks, TA units, community buildings). - Track progress of all jobs to completion, chasing contractors where required. - Maintain daily/weekly status reports for the FM team and senior managers. - Support the monitoring of contractor performance (KPIs, job turnaround, SLA compliance). - Coordinate statutory compliance tasks including - Monitor expiry dates and ensure timely booking of contractors. - Upload, file and quality-check all compliance certificates and reports on SharePoint. - Escalate any non-compliance or overdue actions immediately. - Maintain the PPM schedule for all property types. - Ensure annual, quarterly, monthly and weekly tasks are tracked and evidenced. - Liaise with the Senior FM Manager to update and improve PPM planning and asset lists. - Act as first point of contact for all FM suppliers. - Schedule site visits, arrange access, issue permits, RAMS, and ensure H&S documentation is received. - Process purchase orders, quotes, callouts, invoices, and ensure findings are logged. - Maintain accurate records, spreadsheets and trackers (reactive jobs, compliance logs, PPM calendars). - Support rollout and use of the CAFM system (tracker or equivalent). - Produce reports for senior leadership (weekly dashboards, monthly compliance updates). - Prepare documents, minutes, agendas, and follow-up actions. - Provide excellent, professional communication with internal teams, tenants, and contractors. - Update stakeholders with job progress and escalate delays. - Identify service risks early and flag to management.
Dec 11, 2025
Seasonal
SF Recruitment have partnered with an organisation in Lichfield who are looking to recruit an Administrator on an approximate 3 month (possibly longer) basis. The role will offer hybrid working once settled, and is perfect for someone who likes getting stuck in and being busy with a variety of tasks. Hours: full time 37 hours per week Pay rate: £15.50 per hour To provide high-quality coordination, administrative and operational support across the Property & Facilities Management service. The postholder will be responsible for coordinating reactive repairs, planned maintenance tasks, compliance activities, contractor scheduling, documentation control, and supporting the delivery of a safe, compliant and well-maintained estate (commercial, operational and temporary accommodation properties). This role is essential in ensuring strong communication between contractors, engineers, suppliers and internal stakeholders, enabling the FM team to deliver a professional, efficient and customer-focused service. Responsibilities will include: - Log, triage and allocate all reactive repairs across the estate (offices, depots, parks, TA units, community buildings). - Track progress of all jobs to completion, chasing contractors where required. - Maintain daily/weekly status reports for the FM team and senior managers. - Support the monitoring of contractor performance (KPIs, job turnaround, SLA compliance). - Coordinate statutory compliance tasks including - Monitor expiry dates and ensure timely booking of contractors. - Upload, file and quality-check all compliance certificates and reports on SharePoint. - Escalate any non-compliance or overdue actions immediately. - Maintain the PPM schedule for all property types. - Ensure annual, quarterly, monthly and weekly tasks are tracked and evidenced. - Liaise with the Senior FM Manager to update and improve PPM planning and asset lists. - Act as first point of contact for all FM suppliers. - Schedule site visits, arrange access, issue permits, RAMS, and ensure H&S documentation is received. - Process purchase orders, quotes, callouts, invoices, and ensure findings are logged. - Maintain accurate records, spreadsheets and trackers (reactive jobs, compliance logs, PPM calendars). - Support rollout and use of the CAFM system (tracker or equivalent). - Produce reports for senior leadership (weekly dashboards, monthly compliance updates). - Prepare documents, minutes, agendas, and follow-up actions. - Provide excellent, professional communication with internal teams, tenants, and contractors. - Update stakeholders with job progress and escalate delays. - Identify service risks early and flag to management.
Compliance & Delivery Manager Location: Stoke-on-Trent Rate: £500/day Inside IR35 (via umbrella) Contract: Initial 4 months, with strong potential for extension Hours: Full-time About the Role We're seeking an experienced Compliance & Delivery Manager to lead a critical client-side function within a major housing-focused organisation in Stoke-on-Trent. This role plays a pivotal part in ensuring the delivery of a high-quality, customer-focused repairs, maintenance and improvement service across the Council's housing stock. You will lead a team responsible for auditing, validating and challenging operational delivery by a partnering contractor, ensuring value for money and driving continuous improvement across major investment, modernisation and climate-focused programmes. You will also take responsibility for statutory compliance functions, including gas servicing, fire safety and asbestos management, supporting the delivery of a safe, compliant and fit-for-purpose housing portfolio. Key Responsibilities Operational & Contract Management Manage the client function to ensure the service delivers optimum value for money and aligns with the HRA business plan. Lead and motivate a team overseeing statutory compliance, improvement, modernisation and carbon-reduction programmes. Monitor and challenge partner-contractor performance, taking appropriate action to drive service improvement. Oversee major programmes of work, ensuring the Council's housing stock remains compliant and investment decisions are financially sound. Governance, Compliance & Strategy Manage statutory compliance arrangements, including annual servicing for gas, smoke detection, fire systems, solid fuel appliances and other regulated areas. Support the development and review of the Asset Management Strategy to ensure efficient use of HRA resources. Ensure all projects comply with organisational policies, regulations and Standing Orders relating to procurement and budget management. Keep abreast of legislative changes and best practice in housing, sharing updates with the wider team. Financial & Performance Management Certify and sign off weekly invoice values for your service areas. Support the creation and monitoring of budget profiles, flagging deviations to the Strategic Manager as required. Analyse service performance measures to identify inefficiencies, investigating and implementing corrective action. Produce accurate reports detailing expenditure, income, outputs, milestones and risk analysis for capital and investment projects. Engagement & Leadership Chair and attend strategic and operational meetings, including some outside core hours. Support tenant engagement activities, ensuring effective communication and understanding of project initiatives. Deputise for the Strategic Manager when required. Promote a professional, business-focused culture within the team, championing equality and diversity. Finance & Staffing Dimensions Budget responsibility: Approx. £20 million per annum (in support of Strategic Manager). Team management: 19.5 FTE. Ideal Candidate Profile Strong background in housing compliance, asset management or property services. Proven experience managing statutory compliance programmes (gas, fire, asbestos, etc.). Demonstrable track record of managing large-scale capital or improvement programmes. Confidence in leading teams, challenging contractors and driving performance. Excellent financial acumen with experience overseeing multi-million-pound budgets. Strong stakeholder engagement skills, including experience working with tenants and council committees. To apply please send a copy of your CV to (url removed)
Dec 11, 2025
Contractor
Compliance & Delivery Manager Location: Stoke-on-Trent Rate: £500/day Inside IR35 (via umbrella) Contract: Initial 4 months, with strong potential for extension Hours: Full-time About the Role We're seeking an experienced Compliance & Delivery Manager to lead a critical client-side function within a major housing-focused organisation in Stoke-on-Trent. This role plays a pivotal part in ensuring the delivery of a high-quality, customer-focused repairs, maintenance and improvement service across the Council's housing stock. You will lead a team responsible for auditing, validating and challenging operational delivery by a partnering contractor, ensuring value for money and driving continuous improvement across major investment, modernisation and climate-focused programmes. You will also take responsibility for statutory compliance functions, including gas servicing, fire safety and asbestos management, supporting the delivery of a safe, compliant and fit-for-purpose housing portfolio. Key Responsibilities Operational & Contract Management Manage the client function to ensure the service delivers optimum value for money and aligns with the HRA business plan. Lead and motivate a team overseeing statutory compliance, improvement, modernisation and carbon-reduction programmes. Monitor and challenge partner-contractor performance, taking appropriate action to drive service improvement. Oversee major programmes of work, ensuring the Council's housing stock remains compliant and investment decisions are financially sound. Governance, Compliance & Strategy Manage statutory compliance arrangements, including annual servicing for gas, smoke detection, fire systems, solid fuel appliances and other regulated areas. Support the development and review of the Asset Management Strategy to ensure efficient use of HRA resources. Ensure all projects comply with organisational policies, regulations and Standing Orders relating to procurement and budget management. Keep abreast of legislative changes and best practice in housing, sharing updates with the wider team. Financial & Performance Management Certify and sign off weekly invoice values for your service areas. Support the creation and monitoring of budget profiles, flagging deviations to the Strategic Manager as required. Analyse service performance measures to identify inefficiencies, investigating and implementing corrective action. Produce accurate reports detailing expenditure, income, outputs, milestones and risk analysis for capital and investment projects. Engagement & Leadership Chair and attend strategic and operational meetings, including some outside core hours. Support tenant engagement activities, ensuring effective communication and understanding of project initiatives. Deputise for the Strategic Manager when required. Promote a professional, business-focused culture within the team, championing equality and diversity. Finance & Staffing Dimensions Budget responsibility: Approx. £20 million per annum (in support of Strategic Manager). Team management: 19.5 FTE. Ideal Candidate Profile Strong background in housing compliance, asset management or property services. Proven experience managing statutory compliance programmes (gas, fire, asbestos, etc.). Demonstrable track record of managing large-scale capital or improvement programmes. Confidence in leading teams, challenging contractors and driving performance. Excellent financial acumen with experience overseeing multi-million-pound budgets. Strong stakeholder engagement skills, including experience working with tenants and council committees. To apply please send a copy of your CV to (url removed)
Job Opportunity: Contract Deskside Support Engineer (Windows 11 Rollout) Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast-paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users. Detail Information Location Newark, Nottinghamshire Type of Hire Contract Contract Duration 3 months (initially) Onsite Requirement 5 Days Onsite Team/Function 2nd Line IT Newark Deskside Support Users Supported 1000 users Primary Project Focus Windows 11 Rollout (build and deployment) What You'll Be Doing: The Mission You will be an integral part of the IT Deskside Support team, driving the success of our corporate Windows 11 rollout while maintaining an industry-leading IT service function. Windows 11 Deployment Expert: Image, configure, and deploy the Windows 11 operating system to user specifications across a large estate of HP and Microsoft workstations. Project Leadership: Organise and manage a wide business deployment, running multiple workstreams concurrently to ensure a seamless transition for all colleagues. High-Quality Support: Provide expert 1st/2nd Line IT Support, troubleshooting complex hardware and software incidents efficiently. Build & Logistics: Oversee the build of new laptops, manage failure logging, and coordinate resolutions with the Build Team. Process Ownership: Strictly follow procurement and asset management procedures, contributing to the integrity of our IT estate. Continuous Improvement: Identify and participate in initiatives to constantly improve the quality and effectiveness of our IT operational service. What We're Looking For: Your Profile The ideal candidate will have strong mandatory skills in EUC Desktop Engineering and be comfortable working in a large corporate structure. Technical & Project Skills (Ideally): Confidence working with deployment technologies such as SCCM (System Center Configuration Manager) . Strong technical foundation across Windows 7/8/10 , Office 365, Exchange, and Active Directory . Proven experience in providing IT support within a similar large-scale project environment. Professional & Soft Skills (Essential): Organizational Mastery: Possess strong organizational skills and the ability to work under pressure, managing multiple workstreams simultaneously. Problem-Solver: Strong analytical and problem-solving skills to tackle challenging technical issues. Customer Focus: Excellent customer-facing skills and ability to build strong, effective working relationships at all levels of the business. Drive & Motivation: A strong "can-do" attitude, a passion for IT, and motivation to see the most challenging tasks through to completion. If you are ready to put your Windows deployment and Deskside Support expertise to the test in a demanding yet rewarding project environment, apply now! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Dec 11, 2025
Contractor
Job Opportunity: Contract Deskside Support Engineer (Windows 11 Rollout) Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast-paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users. Detail Information Location Newark, Nottinghamshire Type of Hire Contract Contract Duration 3 months (initially) Onsite Requirement 5 Days Onsite Team/Function 2nd Line IT Newark Deskside Support Users Supported 1000 users Primary Project Focus Windows 11 Rollout (build and deployment) What You'll Be Doing: The Mission You will be an integral part of the IT Deskside Support team, driving the success of our corporate Windows 11 rollout while maintaining an industry-leading IT service function. Windows 11 Deployment Expert: Image, configure, and deploy the Windows 11 operating system to user specifications across a large estate of HP and Microsoft workstations. Project Leadership: Organise and manage a wide business deployment, running multiple workstreams concurrently to ensure a seamless transition for all colleagues. High-Quality Support: Provide expert 1st/2nd Line IT Support, troubleshooting complex hardware and software incidents efficiently. Build & Logistics: Oversee the build of new laptops, manage failure logging, and coordinate resolutions with the Build Team. Process Ownership: Strictly follow procurement and asset management procedures, contributing to the integrity of our IT estate. Continuous Improvement: Identify and participate in initiatives to constantly improve the quality and effectiveness of our IT operational service. What We're Looking For: Your Profile The ideal candidate will have strong mandatory skills in EUC Desktop Engineering and be comfortable working in a large corporate structure. Technical & Project Skills (Ideally): Confidence working with deployment technologies such as SCCM (System Center Configuration Manager) . Strong technical foundation across Windows 7/8/10 , Office 365, Exchange, and Active Directory . Proven experience in providing IT support within a similar large-scale project environment. Professional & Soft Skills (Essential): Organizational Mastery: Possess strong organizational skills and the ability to work under pressure, managing multiple workstreams simultaneously. Problem-Solver: Strong analytical and problem-solving skills to tackle challenging technical issues. Customer Focus: Excellent customer-facing skills and ability to build strong, effective working relationships at all levels of the business. Drive & Motivation: A strong "can-do" attitude, a passion for IT, and motivation to see the most challenging tasks through to completion. If you are ready to put your Windows deployment and Deskside Support expertise to the test in a demanding yet rewarding project environment, apply now! Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Head of Estates - Nottingham Package: £75,000+ per annum dependant on experience - includes Local Government Pension + Private medical Contract : Permanent, Full-time (37 hours per week, flexible working) Location: Nottingham (Hybrid) About the Opportunity An exciting opportunity has arisen for a dynamic and experienced Head of Estates to lead 3 property management functions as part of a high-performing estates management team within an organisation providing professional property and estates services to their public sector clients. This role offers the chance to influence and shape the future of estates management across a diverse property portfolio, supporting clients in achieving best value, maximising asset performance, and ensuring full compliance with regulatory and policy standards. The Role Reporting to the Estates Practice Director as Head of Estates, you will provide leadership, strategy, and operational direction for the estates management service. You'll oversee asset valuations, estates advisory work, minor works projects, asset information management and voids while developing and empowering a talented professional team. Key responsibilities include: Leading and developing a RICS-registered estates and valuation service. Developing up to 3 property functions covering a full Estates management service Delivering accurate and compliant asset valuations and estates advisory activities. Managing teams of managers, surveyors, graduates, and support staff, fostering a positive and collaborative culture. Maintaining strong client relationships and identifying opportunities for growth and innovation. Managing financial performance, resourcing, and commercial outcomes. Ensuring continuous professional development and high technical standards within the team. About You You'll be a Head of Estates, Chartered Surveyor (MRICS) and Registered Valuer, with significant post-qualification experience in estates and valuation services. You'll bring proven leadership experience within a professional or public sector environment, and a passion for developing people and delivering exceptional client service. Essential skills and experience: Chartered Surveyor (MRICS) and Registered Valuer status. Strong technical knowledge of estates management and valuation. Experience managing professional teams and building collaborative cultures. Excellent commercial awareness and stakeholder engagement skills. Ability to balance strategic leadership with a hands-on approach. Why Join Them? The team and working environment is supportive, inclusive, and energetic. There is a positive and purposeful team culture with social events and attention paid to employee engagement. The work offers scope for growth from long-term, stable public sector contracts. Flexible hybrid working (core hours 9:30-15:30, typically 3 days in office). Competitive benefits package including Local Government Pension Scheme (19.6%). Professional development and APC mentoring opportunities with memberships funded Bupa Healthcare & Life Assurance Next Steps Shortlisting for the Head of Estates role will take place over the next 3-4 weeks, with initial video interviews to be held in early-December and final panel interviews scheduled for mid-December / early January. Applications close on Sunday 28th December 2025. If you're passionate about leading high-quality estates management services and want to make a real impact within the public sector as a Head of Estates, we'd love to hear from you. Apply today to help shape the future of public sector estates management in the East Midlands region.
Dec 11, 2025
Full time
Head of Estates - Nottingham Package: £75,000+ per annum dependant on experience - includes Local Government Pension + Private medical Contract : Permanent, Full-time (37 hours per week, flexible working) Location: Nottingham (Hybrid) About the Opportunity An exciting opportunity has arisen for a dynamic and experienced Head of Estates to lead 3 property management functions as part of a high-performing estates management team within an organisation providing professional property and estates services to their public sector clients. This role offers the chance to influence and shape the future of estates management across a diverse property portfolio, supporting clients in achieving best value, maximising asset performance, and ensuring full compliance with regulatory and policy standards. The Role Reporting to the Estates Practice Director as Head of Estates, you will provide leadership, strategy, and operational direction for the estates management service. You'll oversee asset valuations, estates advisory work, minor works projects, asset information management and voids while developing and empowering a talented professional team. Key responsibilities include: Leading and developing a RICS-registered estates and valuation service. Developing up to 3 property functions covering a full Estates management service Delivering accurate and compliant asset valuations and estates advisory activities. Managing teams of managers, surveyors, graduates, and support staff, fostering a positive and collaborative culture. Maintaining strong client relationships and identifying opportunities for growth and innovation. Managing financial performance, resourcing, and commercial outcomes. Ensuring continuous professional development and high technical standards within the team. About You You'll be a Head of Estates, Chartered Surveyor (MRICS) and Registered Valuer, with significant post-qualification experience in estates and valuation services. You'll bring proven leadership experience within a professional or public sector environment, and a passion for developing people and delivering exceptional client service. Essential skills and experience: Chartered Surveyor (MRICS) and Registered Valuer status. Strong technical knowledge of estates management and valuation. Experience managing professional teams and building collaborative cultures. Excellent commercial awareness and stakeholder engagement skills. Ability to balance strategic leadership with a hands-on approach. Why Join Them? The team and working environment is supportive, inclusive, and energetic. There is a positive and purposeful team culture with social events and attention paid to employee engagement. The work offers scope for growth from long-term, stable public sector contracts. Flexible hybrid working (core hours 9:30-15:30, typically 3 days in office). Competitive benefits package including Local Government Pension Scheme (19.6%). Professional development and APC mentoring opportunities with memberships funded Bupa Healthcare & Life Assurance Next Steps Shortlisting for the Head of Estates role will take place over the next 3-4 weeks, with initial video interviews to be held in early-December and final panel interviews scheduled for mid-December / early January. Applications close on Sunday 28th December 2025. If you're passionate about leading high-quality estates management services and want to make a real impact within the public sector as a Head of Estates, we'd love to hear from you. Apply today to help shape the future of public sector estates management in the East Midlands region.
Senior Property Manager / Asset Manager (Residential AST & Commercial) London c£75k+ Our client is a long-established, RICS Accredited Property Consultancy specialising in all aspects of Agency, Investment, Lease Advisory and Asset Management across the UK and parts of Europe. Within their long-established Property Management team, they are now looking to hire a Senior Property Manager / Asset Ma click apply for full job details
Dec 11, 2025
Full time
Senior Property Manager / Asset Manager (Residential AST & Commercial) London c£75k+ Our client is a long-established, RICS Accredited Property Consultancy specialising in all aspects of Agency, Investment, Lease Advisory and Asset Management across the UK and parts of Europe. Within their long-established Property Management team, they are now looking to hire a Senior Property Manager / Asset Ma click apply for full job details
We are partnered with a long-established, family-owned business with a diverse property portfolio, seeking its first Estate Manager. This newly created role offers the opportunity to work closely with the owners, in-house teams, and trusted external advisers to manage and enhance a varied portfolio including multi-site retail, hospitality, commercial, and residential assets. The role will be based in the NW London head office, with some travel required. What You'll Do: Oversee day-to-day estate management across retail, hospitality, commercial, and residential properties. Liaise with operations, maintenance, finance, and legal teams on property matters. Support lease renewals, rent reviews, and landlord/tenant issues in collaboration with external advisers. Assist with repairs, maintenance, refurbishments, and new-build projects. Review service charge budgets, reconciliations, and property cost forecasting. Identify asset management and value-add opportunities. Contribute to future acquisitions for candidates with interest. Maintain landlord relationships and ensure compliance. Prepare clear reports for the owners. What We're Looking For: RICS qualified, MRICS preferred however not essential with right commercial property experience. Strong commercial estate management experience. Knowledge of lease renewals, rent reviews, landlord/tenant matters and liaison with external consultants. Familiarity with repairs, maintenance, and construction processes. Excellent communication and relationship-building skills. Comfortable working in a family business/family office environment Desirable: Experience across residential, commercial, and multi-site retail sectors; interest in acquisitions; exposure to planning or development feasibility. What's on Offer: Competitive salary plus bonus. Long-term career opportunity in a respected family-owned business. Broad exposure across the property lifecycle with scope to grow into acquisitions and strategic development. Ready to take the next step? If you're looking for a hands-on role with variety, autonomy, and the chance to make a real impact in a growing family business, we'd love to hear from you. Apply today or reach out to Lucy Wynn on (phone number removed) or for a confidential conversation. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Dec 11, 2025
Full time
We are partnered with a long-established, family-owned business with a diverse property portfolio, seeking its first Estate Manager. This newly created role offers the opportunity to work closely with the owners, in-house teams, and trusted external advisers to manage and enhance a varied portfolio including multi-site retail, hospitality, commercial, and residential assets. The role will be based in the NW London head office, with some travel required. What You'll Do: Oversee day-to-day estate management across retail, hospitality, commercial, and residential properties. Liaise with operations, maintenance, finance, and legal teams on property matters. Support lease renewals, rent reviews, and landlord/tenant issues in collaboration with external advisers. Assist with repairs, maintenance, refurbishments, and new-build projects. Review service charge budgets, reconciliations, and property cost forecasting. Identify asset management and value-add opportunities. Contribute to future acquisitions for candidates with interest. Maintain landlord relationships and ensure compliance. Prepare clear reports for the owners. What We're Looking For: RICS qualified, MRICS preferred however not essential with right commercial property experience. Strong commercial estate management experience. Knowledge of lease renewals, rent reviews, landlord/tenant matters and liaison with external consultants. Familiarity with repairs, maintenance, and construction processes. Excellent communication and relationship-building skills. Comfortable working in a family business/family office environment Desirable: Experience across residential, commercial, and multi-site retail sectors; interest in acquisitions; exposure to planning or development feasibility. What's on Offer: Competitive salary plus bonus. Long-term career opportunity in a respected family-owned business. Broad exposure across the property lifecycle with scope to grow into acquisitions and strategic development. Ready to take the next step? If you're looking for a hands-on role with variety, autonomy, and the chance to make a real impact in a growing family business, we'd love to hear from you. Apply today or reach out to Lucy Wynn on (phone number removed) or for a confidential conversation. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Technical Building Operations Surveyor (TBOS) Based in Royal Tunbridge Wells with travel to South East sites (flexible working) Full-time £50,000 £60,000 + Bonus Grifo Developments is a hands-on, growing property development and operations business focused on delivering high-quality residential portfolios across the South East. We specialise in Build-to-Rent, PRS, and mixed-use residential assets, combining strategic development expertise with best-in-class operational management. Our Operations Division ensures that every building we manage is safe, compliant, efficient, and delivers a consistently high standard of service for residents. We pride ourselves on balancing operational excellence with resident satisfaction, maintaining audit-ready systems, and continuously improving through innovation, technology, and robust processes. At Grifo, you ll join a close-knit, collaborative team where your work has real ownership and visible impact. We value proactive thinking, practical solutions, and a culture of safety, efficiency, and continuous improvement. What s in it for you? Join a hands-on, growing development and operations business shaping best-practice systems across a high-quality residential portfolio Flexible working: up to 2 days/week remotely 25 days holiday + public holidays (increasing with service, capped at 30 + PH) £500 PA towards accreditations/professional memberships Free parking at Head Office Annual eye test + £50 contribution towards glasses Real ownership and visible impact in a tight-knit Operations team Are you the right person for the job? We re looking for someone with: Strong residential property operations experience (Build-to-Rent / PRS preferred) Proven track record managing compliance systems and statutory programmes Solid knowledge of building systems, maintenance planning, and contractor control Experience managing OPEX budgets and driving cost and efficiency improvements Confident supplier and contract management skills, including tenders and renewals Highly organised, audit-ready, and excellent at documentation Clear, pragmatic communication and solutions-led mindset Surveying or property qualification (RICS / CIOB / IWFM) desirable What will your role look like? As the Technical Building Operations Surveyor, you will take ownership of the safe, compliant, and efficient operation of Grifo Developments residential portfolio. You will: Building Operations & Compliance Manage statutory compliance across fire, water, lifts, gas, electrical, and more Maintain inspections, servicing, and certifications on time and fully documented Lead monthly compliance reviews and building condition audits Maintenance Delivery Oversee reactive maintenance and SLA performance Design and manage PPM schedules and lifecycle planning Coordinate work with the in-house Maintenance Operative and approved contractors Commercial & Financial Management Build and manage OPEX budgets; monitor variances and gross-to-net leakage Align operational readiness with revenue goals during leasing periods Supplier & Contract Governance Maintain supplier registers, monitor KPIs, and enforce corrective actions Lead tendering or contract renewal processes Insurance & Risk Management Oversee operational insurance governance with broker support Maintain operational risk registers and business continuity plans Handover & Data Management Lead operational mobilisation at Practical Completion Manage the Golden Thread as a live, auditable system People & Culture Line manage, mentor, and performance-manage the Maintenance Operative Promote a proactive, safety-first culture across all sites You will work closely with the MD, Resident Experience Manager, FD, EA, and suppliers to ensure buildings operate efficiently, safely, and deliver an excellent experience for residents. What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR
Dec 10, 2025
Full time
Technical Building Operations Surveyor (TBOS) Based in Royal Tunbridge Wells with travel to South East sites (flexible working) Full-time £50,000 £60,000 + Bonus Grifo Developments is a hands-on, growing property development and operations business focused on delivering high-quality residential portfolios across the South East. We specialise in Build-to-Rent, PRS, and mixed-use residential assets, combining strategic development expertise with best-in-class operational management. Our Operations Division ensures that every building we manage is safe, compliant, efficient, and delivers a consistently high standard of service for residents. We pride ourselves on balancing operational excellence with resident satisfaction, maintaining audit-ready systems, and continuously improving through innovation, technology, and robust processes. At Grifo, you ll join a close-knit, collaborative team where your work has real ownership and visible impact. We value proactive thinking, practical solutions, and a culture of safety, efficiency, and continuous improvement. What s in it for you? Join a hands-on, growing development and operations business shaping best-practice systems across a high-quality residential portfolio Flexible working: up to 2 days/week remotely 25 days holiday + public holidays (increasing with service, capped at 30 + PH) £500 PA towards accreditations/professional memberships Free parking at Head Office Annual eye test + £50 contribution towards glasses Real ownership and visible impact in a tight-knit Operations team Are you the right person for the job? We re looking for someone with: Strong residential property operations experience (Build-to-Rent / PRS preferred) Proven track record managing compliance systems and statutory programmes Solid knowledge of building systems, maintenance planning, and contractor control Experience managing OPEX budgets and driving cost and efficiency improvements Confident supplier and contract management skills, including tenders and renewals Highly organised, audit-ready, and excellent at documentation Clear, pragmatic communication and solutions-led mindset Surveying or property qualification (RICS / CIOB / IWFM) desirable What will your role look like? As the Technical Building Operations Surveyor, you will take ownership of the safe, compliant, and efficient operation of Grifo Developments residential portfolio. You will: Building Operations & Compliance Manage statutory compliance across fire, water, lifts, gas, electrical, and more Maintain inspections, servicing, and certifications on time and fully documented Lead monthly compliance reviews and building condition audits Maintenance Delivery Oversee reactive maintenance and SLA performance Design and manage PPM schedules and lifecycle planning Coordinate work with the in-house Maintenance Operative and approved contractors Commercial & Financial Management Build and manage OPEX budgets; monitor variances and gross-to-net leakage Align operational readiness with revenue goals during leasing periods Supplier & Contract Governance Maintain supplier registers, monitor KPIs, and enforce corrective actions Lead tendering or contract renewal processes Insurance & Risk Management Oversee operational insurance governance with broker support Maintain operational risk registers and business continuity plans Handover & Data Management Lead operational mobilisation at Practical Completion Manage the Golden Thread as a live, auditable system People & Culture Line manage, mentor, and performance-manage the Maintenance Operative Promote a proactive, safety-first culture across all sites You will work closely with the MD, Resident Experience Manager, FD, EA, and suppliers to ensure buildings operate efficiently, safely, and deliver an excellent experience for residents. What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR
Maintenance Surveyor Salary: £42,000 £52,000 per annum (depending on experience) Location: NW London but willing to travel around London Contract: Permanent We re working in partnership with a Leading London Based housing providers to recruit a talented and motivated Maintenance Surveyor to join their team on a permanent basis. This is a fantastic opportunity for a technically skilled surveyor with expertise in responsive repairs, void management, and damp and mould diagnosis, to play a key role in maintaining safe, sustainable, and high-quality homes for residents. The Role As a Maintenance Surveyor, you ll be responsible for diagnosing building defects, specifying works, and managing responsive repairs, void refurbishments, and planned maintenance projects. You ll ensure homes remain safe, compliant, and in excellent condition providing a service that delivers real value for money and excellent customer outcomes. Working with a medium level of autonomy, you ll make day-to-day operational decisions to ensure service performance, resident satisfaction, and compliance with SNG s maintenance and safety standards. Key Responsibilities Diagnose, specify, and manage repairs and maintenance projects across a diverse housing portfolio. Carry out property inspections to identify defects, including damp and mould issues, ensuring appropriate remedial action is taken. Oversee contractors and consultants to ensure works are delivered to the required quality, on time, and within budget. Manage void properties, ensuring efficient turnaround and compliance with void standards. Contribute to continuous improvement initiatives, risk management, and operational efficiency. Undertake technical audits and performance reviews to drive quality and compliance across the supply chain. Support the Technical Manager with complex queries, ensuring a consistent, resident-focused service. Ensure accurate financial and compliance reporting, maintaining robust record-keeping in line with organisational asset management systems. Promote a culture of building safety, collaboration, and resident engagement across all maintenance activities. About You Qualified to HNC level (or equivalent) in a building-related discipline. Experienced in responsive and planned maintenance, void management, and defect diagnosis (including damp and mould). Excellent technical knowledge of housing maintenance, building pathology, and construction practices. Strong understanding of health & safety, landlord and tenant responsibilities, and relevant compliance legislation. Effective communicator with the ability to engage positively with residents, contractors, and colleagues. Skilled in contract administration, cost control, and ensuring value for money in service delivery. Ideally, a member or technical member of RICS (TechRICS) or working towards professional accreditation (desirable, not essential). What s on Offer Competitive salary: £42,000 £52,000 per annum Permanent position with excellent development opportunities A supportive, inclusive, and purpose-driven working culture The opportunity to directly impact housing quality and resident satisfaction across London. If you think this could be the right role for you then contact us with our most up t date CV and one of the team will be in touch to discuss further.
Dec 10, 2025
Full time
Maintenance Surveyor Salary: £42,000 £52,000 per annum (depending on experience) Location: NW London but willing to travel around London Contract: Permanent We re working in partnership with a Leading London Based housing providers to recruit a talented and motivated Maintenance Surveyor to join their team on a permanent basis. This is a fantastic opportunity for a technically skilled surveyor with expertise in responsive repairs, void management, and damp and mould diagnosis, to play a key role in maintaining safe, sustainable, and high-quality homes for residents. The Role As a Maintenance Surveyor, you ll be responsible for diagnosing building defects, specifying works, and managing responsive repairs, void refurbishments, and planned maintenance projects. You ll ensure homes remain safe, compliant, and in excellent condition providing a service that delivers real value for money and excellent customer outcomes. Working with a medium level of autonomy, you ll make day-to-day operational decisions to ensure service performance, resident satisfaction, and compliance with SNG s maintenance and safety standards. Key Responsibilities Diagnose, specify, and manage repairs and maintenance projects across a diverse housing portfolio. Carry out property inspections to identify defects, including damp and mould issues, ensuring appropriate remedial action is taken. Oversee contractors and consultants to ensure works are delivered to the required quality, on time, and within budget. Manage void properties, ensuring efficient turnaround and compliance with void standards. Contribute to continuous improvement initiatives, risk management, and operational efficiency. Undertake technical audits and performance reviews to drive quality and compliance across the supply chain. Support the Technical Manager with complex queries, ensuring a consistent, resident-focused service. Ensure accurate financial and compliance reporting, maintaining robust record-keeping in line with organisational asset management systems. Promote a culture of building safety, collaboration, and resident engagement across all maintenance activities. About You Qualified to HNC level (or equivalent) in a building-related discipline. Experienced in responsive and planned maintenance, void management, and defect diagnosis (including damp and mould). Excellent technical knowledge of housing maintenance, building pathology, and construction practices. Strong understanding of health & safety, landlord and tenant responsibilities, and relevant compliance legislation. Effective communicator with the ability to engage positively with residents, contractors, and colleagues. Skilled in contract administration, cost control, and ensuring value for money in service delivery. Ideally, a member or technical member of RICS (TechRICS) or working towards professional accreditation (desirable, not essential). What s on Offer Competitive salary: £42,000 £52,000 per annum Permanent position with excellent development opportunities A supportive, inclusive, and purpose-driven working culture The opportunity to directly impact housing quality and resident satisfaction across London. If you think this could be the right role for you then contact us with our most up t date CV and one of the team will be in touch to discuss further.
MMP Consultancy is seeking a Building Surveyor on behalf of a Local Authority based in Worcestershire. This is a temporary position on an ongoing basis paying 40ph umbrella over a 37-hour working week. This is a key role supporting the effective management and maintenance of a varied portfolio of Council-owned assets, including: Operational service buildings Commercial shops and industrial units Leisure Trust facilities Historic and heritage buildings Candidates will be required on site for 5 days per week most weeks, with some occasional working from home. Responsibilities: Manage and respond to reactive maintenance issues across the property portfolio Plan and deliver cyclical and preventative maintenance programmes Lead refurbishment and improvement projects, particularly for commercial and industrial premises Undertake building condition surveys and prepare technical reports Ensure compliance with statutory regulations, health and safety standards, and council policies Liaise with contractors, consultants, and internal departments to ensure efficient service delivery Provide professional advice on building-related matters to support strategic asset management Produce Schedule of Condition and dilapidation reports for the Estates Manager Set up contracts, produce Contract Documents (i.e. JCT), Contract Management Requirements: Demonstrable experience managing a range of property types, including commercial, industrial, leisure, and historic buildings Strong technical knowledge of building maintenance, refurbishment, and construction practices Excellent project management and communication skills A relevant qualification in Building Surveying or a related discipline A proactive, solution-focused approach and commitment to public service values Minimum 5 years post-graduation experience in relevant field Experience of using AutoCAD and producing dwg drawings People management experience
Dec 10, 2025
Seasonal
MMP Consultancy is seeking a Building Surveyor on behalf of a Local Authority based in Worcestershire. This is a temporary position on an ongoing basis paying 40ph umbrella over a 37-hour working week. This is a key role supporting the effective management and maintenance of a varied portfolio of Council-owned assets, including: Operational service buildings Commercial shops and industrial units Leisure Trust facilities Historic and heritage buildings Candidates will be required on site for 5 days per week most weeks, with some occasional working from home. Responsibilities: Manage and respond to reactive maintenance issues across the property portfolio Plan and deliver cyclical and preventative maintenance programmes Lead refurbishment and improvement projects, particularly for commercial and industrial premises Undertake building condition surveys and prepare technical reports Ensure compliance with statutory regulations, health and safety standards, and council policies Liaise with contractors, consultants, and internal departments to ensure efficient service delivery Provide professional advice on building-related matters to support strategic asset management Produce Schedule of Condition and dilapidation reports for the Estates Manager Set up contracts, produce Contract Documents (i.e. JCT), Contract Management Requirements: Demonstrable experience managing a range of property types, including commercial, industrial, leisure, and historic buildings Strong technical knowledge of building maintenance, refurbishment, and construction practices Excellent project management and communication skills A relevant qualification in Building Surveying or a related discipline A proactive, solution-focused approach and commitment to public service values Minimum 5 years post-graduation experience in relevant field Experience of using AutoCAD and producing dwg drawings People management experience
