43 jobs found

Job Title: Neighbourhood Officer (Temporary to end June 2026) Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 pro rata Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. CLOSING DATE FOR APPLICATIONS SUNDAY 14 DECEMBER INTERVIEWS TO BE HELD MONDAY 22 DECEMBER We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity's customer services, resident engagement and communications functions. Your work will help deliver the organisation's mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity's Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.

A place to create moments that matter. Location : Bradford, Hybrid Salary : £28,793 per annum Permanent , 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you ready to go above and beyond to market our properties and onboard our customers into their new homes? We're looking for an Lettings Coordinator to join our team in Bradford. As an Lettings Coordinator, your primary responsibility will be to advertise Accent's empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team, advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly, transparently, and in line with relevant legislative and policy frameworks. Moving into your new home should be an exciting experience so you'll work closely with our customers, providing support with the application process, keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as you'll discuss each customer's circumstances in detail to assess their eligibility and signpost them to any support services they may need. It's a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. You'll need to be highly organised to ensure we're speaking to the volume of customers needed to convert an empty property into a customers new home. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Lettings Coordinator, Lettings Officer, Housing Allocations Officer, Allocations Coordinator, Housing Coordinator, Property Lettings, Housing Officer, Voids & Lettings, Empty Homes Officer, Customer Onboarding, Tenancy Officer, Tenancy Management, etc. REF-

Housing Assistant West London Initial 3 to 6 month ongoing contract Monday to Friday 9am to 5pm (5 days in office) Role Purpose To assist with the development and delivery of a tenancy and estate management service which achieves compliance with the terms of tenancy and lease conditions, builds effective relationships with residents, increases resident satisfaction and quality of life, gives people pride in our estates and improves value for money. Responsibilities Provide a high quality support service to the tenancy management teams, including housing officers and team managers in all aspects of housing management. This may include assisting the tenancy management teams with a range of housing management functions including estate inspections, progressing fire risk assessment recommendations, tenancy verification checks, ASB management, management of sheds, research, letter writing and filing. Support tenant and resident associations with administration, for example, photo copying. Operate a variety of recording and monitoring systems including computerised and manual appointment systems. Attend home visits, meetings, events and conferences as required. Some of these may be outside of normal working hours Give advice on tenancy change applications and ensure that the correct paperwork and supporting documentation is completed for assessment by the housing officer. Assist housing officers to manage the void and rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, carry out viewings and sign up new and transferring tenants. PLEASE NOTE: please apply if you are currently a Housing Assistant for a council or Housing Associations All Applications are monitored and qualified candidates will be contacted by phone call or email to be shortlisted If you are interested in this posiiton AND meet the requirements, APPLY NOW

Regional Property Manager £55,580 - £58,505 We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in the Midlands and East Anglia. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPIs. Strong leadership skills and background in managing a multifaceted repairs team Experience of Contract/Project Management (essential) Experience of working in Social Housing, Building Surveying, or a regulated field History of dealing with customers from different backgrounds, and delivering a positive and transparent service Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing Budget management adhering to budget set and managing expectations Strong Leadership skills and the ability to manage a varied and demanding workforce A self-starter who isnt afraid of challenge Must have car and business insurance. Desirable Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Please note :- we do not currently offer visa sponsorship. Whats in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional Beliefs day once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively Serving people better every day to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others wellbeing. We provide a platform of Network groups for employees to share views, tell us what were doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: JBRP1_UKTJ

Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.

Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.

Office Based - Weekly Paid Our client is in urgent need for up to 2 x Housing Officers to start immediately (once on boarding checks and DBS have been completed). The duties will include: To deliver a High Quality Housing Service to the needs of existing and future Tenants Have a reactive approach to all emergencies, ensuring full support to the Victim Have a reactive approach to all emergency repairs and attend site if required Work with Housing Manager to highlight and investigate potential Tenancy Fraud Provide Housing advice to Tenants covering areas such as Welfare Benefits, Claims, Housing Benefit, Pension Credit and Disability Allowances Communicate with Stakeholders, Support Workers, Agencies, Adult Social Services, Police and Internal colleagues and Management Help with general enquiries and Signpost to relevant department You will be: Housing experience is essential Resilient Have Strong Communication skills at all levels both Written and Oral Engaging with great Listening and Empathy skills A DBS check will be carried out and essential for this role To find out more please either call Jackie Carson on (phone number removed) to find out more or send your CV with a supporting letter as to why you feel you are the right person for the role to (url removed)

Senior Neighbourhood Officer PO2: Starting salary 44,937 pa and rising in annual increments to £47,925 per annum incl LW About Us: Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community. It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth's communities and residents through our Lambeth 2030 Plan 'Our Future, Our Lambeth. With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. Please have a look at our dedicated One Lambeth Values and Behaviours page. About the Team: Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes. About the Role: You will have responsibility for managing a team of Housing Officers to carry out the following functions: Tenancy management including transfers, deaths, successions, assignments & mutual exchanges Management of estate environmental contracts including cleaning and grounds maintenance, refuse and recycling Delivering estate improvements including cycle storage, lighting, parking Reducing risk of fire in communal areas Resident engagement Supporting vulnerable residents Delivering excellent customer care The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council's neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required. Contact Information: For an informal discussion about the role, please contact Anna Tran at Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas How to Apply: To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked "A" for application: For detailed qualifications and requirements, please review the job description and person specification in hyperlink below: Job Description and Person Specification We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement. Recruitment Timelines: Advert close date: 11:59pm on on Sunday 4th January 2026. Shortlisting: 11 th December 2025 Interviews: 18 th December 2025 At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here .

A Housing Association is currently looking for a Residence Officer on a temporary basis for about 6 weeks Key responsibilities are as follows Serve as the primary contact for residents, overseeing all aspects of tenancy management with an initiative-taking and customer-focused approach. Deliver operational targets, ensuring the financial health of your patch through meticulous management of budgets and resources. Conduct regular inspections of properties and estates, promptly identifying and addressing maintenance issues to maintain high service delivery standards. Build and maintain strong relationships with internal and external stakeholders to meet and exceed contractual obligations. Lead initiatives to enhance resident engagement and satisfaction, playing a pivotal role in community building within our schemes. Ensure that you follow and keep up to date with all company statutory policies and related procedures, including health and safety and financial regulations PAYE 22.27 UMBRELLA 29.45. This role is full time on site, no WFH Essential requirements Solid housing experience and a strong property or asset management background. A proven record of improving customer satisfaction and revenue through analytical and strategic initiatives. Exceptional organisational skills to efficiently manage records, reports, and communication. Excellent communication abilities, both written and verbal, enabling effective stakeholder engagement and resident support. Must be immediately available or on short notice

Housing Officer Brentwood Contract £23.46 per hour Our client is looking for an experienced Housing Officer This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. To cover a patch of 400 properties, arrears recovery, estate inspections, tenancy audits, tenancy management Knowledge of the Orchard Housing Management System. Qualification in Housing Management Substantial experience of working in a Social Housing environment Practical experience of income recovery and debt collection. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk To provide a high quality estate management service; ensuring outstanding customer service and service delivery. Engaging with customers to design services that work for them and utilising resources within the local community to make a real, quality difference to people s lives. The post covers a wide range of duties assisting with the day to day management of the Council s housing stock as it relates to efficient estate management, including rent arrears and anti-social behaviour The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

I am currently assisting my client in South Wales, identify two Temporary Accomdation Officer's. Role: Temporary Accomdation Officer Rate: Negotiable Start date: ASAP Working pattern: 2 days per week on site 3 days from home 37hrs per week Key requirements. Needs to own a car and be able to drive on site. IT savy and very ethusiastic. Background in social housing/housing association/tenancy management/lettings/estate agency background. The role will involve ASB, Property Inspections, Evictions/Warning letters, Rent arreras, tenancy management.

Job Title: Neighbourhood Officer Team: Neighbourhood Service: Neighbourhoods Responsible to: Neighbourhood Manager Salary £33,330 Job Summary The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement. Main Responsibilities Tenancy and property management: Deliver tenancy management services, ensuring policies and procedures are adhered to. Monitor and control the progress of empty properties to meet targets and minimise revenue loss. Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood. Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions. Address tenancy breaches, including investigating abandoned properties. Community & Neighbourhood Engagement: Provide excellent customer service to ensure tenants and residents take pride in their homes and communities. Highlight and address emerging estate and community issues affecting sustainability. Manage anti-social behaviour cases with a proactive approach, focusing on early intervention. Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery Actively promote customer involvement and encourage participation in decision-making. Partnerships & Compliance Collaborate with internal departments and external agencies to resolve tenancy and community challenges Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures. Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods. The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo s Safeguarding policies and procedures. Skills, Competence, Experience Required Strong understanding of housing legislation and social housing challenges. Awareness of housing management governance and best practices. Sound judgment and decision-making skills. Ability to prioritise workload, meet deadlines, and handle pressure effectively. Strong written, verbal, and interpersonal communication skills. Ability to work independently and as part of a team. Competence in using housing management systems and maintaining accurate records. Customer-focused approach to service delivery. The role requires resilience, empathy and conflict resolution skills. A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region. Working environment This role requires a personal safety device. Post will predominately be required to work in the neighbourhood on a daily basis, in a variety of weather conditions and be required to walk distances and climb stairs whilst carrying equipment. Some working from home or in an office environment. Visiting tenants in a range of properties, including high rise flats. Occasional exposure to risks associated with working in social housing properties, including potentially challenging or unsanitary conditions. May include occasional evening or weekend work to attend meetings. Must follow health and safety protocols when visiting properties including wearing PPE in certain environments. We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Job Title: Head of Commercial Property DESCRIPTION OF DUTIES: Develop and implement the long-term strategic vision for the Commercial Property function, aligning it with the overall department goals and the Council's wider strategic objectives. Act as the primary point of expert advice on landlord and tenant and property management matters, providing strategic guidance to senior officers and Lead Members to influence decision-making on the management of the portfolios. Manage the in-depth analysis and monitoring of the commercial portfolio's performance against industry benchmarks, leveraging data analytics to identify high-potential opportunities for the Council to inform strategic decisions and optimise portfolio performance. Oversee the effective day-to-day management and continuous review of the commercial property portfolio to identify opportunities for improvement and growth. Develop and implement strategies to reduce costs, maximise income and optimise property use in accordance with the Council's policies, Asset Strategy and Social Investment Strategy. Oversee and manage all property transactions, negotiations and financial management for the Council's commercial portfolio, ensuring they adhere to all relevant legislation and regulations and are in alignment with the Council's objectives. Oversee the management of accurate property information databases for reporting on performance, including tenancy information and financial analysis, to provide valuable insights for decision-making. Ensure value for money and high performance of the Commercial Portfolio through effective asset utilisation and robust performance reporting, leading to increased financial return. Oversee the development and implementation of strategic and operational improvements to the Commercial Portfolio to maximise rental income, enhance portfolio performance, and ensure efficient asset utilisation through rent reviews, lease renewals, licence renewals and all landlord and tenant transactions. Oversee and actively manage allocated budgets with adherence to probity principles to ensure financial sustainability and minimise risk, working with the Finance Business Partner to resolve discrepancies, maintaining financial accuracy and transparency. Ensure the effective management of financial resources allocated to the commercial property portfolio, maximising returns while maintaining fiscal responsibility. Oversee the landlord and tenant services, including rent review, lease renewals as well as the provision of new lettings for the Operational Portfolio as well as the VCS (communities) portfolio. Oversee the property advice to the operational property team as well as other Council services in relation to the Operational Portfolio as well as the VCS (communities) portfolio. Provide strong leadership and direction to the Commercial Property team, ensuring direct reports have clear performance objectives linked to the overall Commercial Portfolio performance objectives, fostering a culture of high performance, innovation and continuous improvement. Build and maintain strong relationships with internal and external stakeholders, fostering collaboration and developing Service Level Agreements where required to leverage external expertise for successful service delivery. Effectively represent the Council's interests at external and internal working groups and meetings, advocating for the commercial property function and building strong relationships with key stakeholders. Act as Expert Witness on behalf of the Council on property-related arbitration cases, protecting the Council's interests and demonstrating property expertise. Act as strategic advisor for the Pension Fund Portfolio, supervising, reviewing, and challenging recommendations for acquisitions and disposals, authorising consultants and contractors to facilitate the process. Oversee the production of Delegated Authority Decision, Key Decision and Leadership Team Reports, and presentations for senior management and elected officials, effectively communicating complex property information to secure approvals and advance strategic initiatives. Anticipate the future portfolio needs, proactively identifying opportunities and mitigating potential risks by staying abreast of the property market and industry changes. Lead the development and implementation of leasing strategies and policies, and the implementation of asset management strategies, to optimise portfolio utilisation, generate revenue, and the efficiency and effectiveness of the Commercial Property team. Respond to enquiries from Members and the public in a timely manner, providing clear and accurate information and enhancing public trust. Qualifications Essential: A Member or Fellow of the Royal Institution of Chartered Surveyors (RICS) qualification (Commercial Property Practice or equivalent). Skills; Experience and Attitude Essential: Significant experience in senior leadership roles within Commercial Property Practice or Real Estate Management, with an ability to advise senior colleagues and provide strategic recommendations. Significant experience in commercial property practice and asset management and ability to ensure Value for Money and that the organisation will maximise the use of its Investment Assets Extensive knowledge of Landlord & Tenant legislation and property valuation Extensive experience in commercial property management including s18 valuations for negotiating schedules of dilapidation, adhering to RICS Valuations Standards or equivalent. Demonstrable experience in dealing with external consultants and working within a multidisciplinary project team A demonstrable understanding of local government practices and procedures, particularly around procurement and financial regulations, and an understanding of local government law Awareness of the main legal employment requirements relating to health and safety and awareness of the Equalities agenda Diversity and Inclusion rules Demonstrable knowledge of best practice Investment/Commercial Property Management and up-to-date knowledge of the property market Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Spencer Clarke Group are seeking a Communities Project Officer for a Local Authority Client in Warwickshire. In this role, you will oversee the smooth delivery and handover of new Phase 2 homes and support tenants as they move in. Duties: Coordinate day-to-day delivery and handover of Phase 2 homes, including site visits and project updates. Support lettings, allocations, tenancy sign-ups, and planned household moves. Prepare properties, systems, and contracts for operational readiness and compliance. Provide early tenant support and assist with communications and community engagement. Qualifications and Experience: The successful candidate will have the following skills / experience: Experience in housing services, allocations, tenancy management, or related fields. Strong project coordination and organisational skills. Confident working across multiple teams with good communication abilities. Ability to handle data, solve problems, and support positive tenant outcomes. What's on offer: Salary: 19 may negotiate higher for exceptional candidates, based on experience Contract type: 3 - 6 months minimum, with a high likelihood of extension Hours: Monday to Friday, 37 hours per week How to apply: Once your CV is received, if you are successful, you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion. For any further questions, please contact Taylor Kirkham on (phone number removed). INDSCGTK

We are now recruiting for a Housing Officer to start immediately in Blackpool . This is a full-time position with 37 hours a week with the flexibility of hybrid work . This is a fixed-term contract for 6 months . We are offering competitive hourly rates ranging from 20 - 22.75 . Your new role Support service delivery through sign-ups, allocations, lettings and voids Deal with cases of low-medium level ASB and other tenancy breaches, including intervention and mediation Conduct welfare visits and property checks to ensure all safeguarding and health and safety standards are maintained Multi-agency collaboration to provide a comprehensive service What you'll need to succeed Experience in a similar role, such as housing management or tenancy sustainment Experience in handling cases of ASB or tenancy breaches Good knowledge of housing and tenancy legislation and regulations Full Driving Licence and valid business insurance Standard DBS is required What you'll get in return Weekly Pay Full-time hours Hybrid working Option to be paid PAYE or Umbrella What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Dionne now on (phone number removed). If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

A place to create moments that matter. Location : Bradford, Hybrid Salary : £28,793 per annum Permanent , 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you ready to go above and beyond to market their properties and onboard their customers into their new homes? Our client is looking for an Lettings Coordinator to join their team in Bradford. As an Lettings Coordinator, your primary responsibility will be to advertise their empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team, advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly, transparently, and in line with relevant legislative and policy frameworks. Moving into your new home should be an exciting experience so you ll work closely with their customers, providing support with the application process, keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as you'll discuss each customer's circumstances in detail to assess their eligibility and signpost them to any support services they may need. It's a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. You'll need to be highly organised to ensure they're speaking to the volume of customers needed to convert an empty property into a customers new home. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. A place to build a future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Lettings Coordinator, Lettings Officer, Housing Allocations Officer, Allocations Coordinator, Housing Coordinator, Property Lettings, Housing Officer, Voids & Lettings, Empty Homes Officer, Customer Onboarding, Tenancy Officer, Tenancy Management, etc. REF-

PRS Officer Leicester, Leicestershire Temporary, 3 Months + 25-28 Hourly Are you passionate about helping tenants access quality Housing? Sellick Partnership are looking for a Private Rented Sector Officer to join a team in Leicester This is a fantastic opportunity to make a real difference by sourcing and securing homes for households in need The general duties of the PRS Officer will include: Sourcing and procuring PRS properties for households currently in temporary accommodation Building and maintaining strong relationships with landlords, letting agents, and property partners Matching and referring suitable tenants, supporting successful and sustainable tenancies Managing tenancy paperwork and compliance, including agreements and statutory requirements Work closely with internal teams (Housing Benefit, Environmental Health, etc.) to ensure smooth tenancy management Conducting Housing property inspections and respond to tenancy management issues promptly Ensuring compliance with housing legislation and contractual obligations What the Private Sector Rented team are looking for: Experience in lettings, property management or housing procurement Strong knowledge of the private rent sector and tenancy legislation Great Housing relationship building skills Full UK driving licence and access to a vehicle (desirable) If you are interested in the PRS Procurement Officer role, please click "Apply" now. For more information on the Private Sector role - please contact Ebony Simpson in the Derby Office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-