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Adecco
Employee Relations and HR Policy Specialist / Vice President
Adecco
Employee Relations and HR Policy Specialist / Vice President 12 Months in Initially London Employee Relations To work with UK-based managers and HR Business Partners (HRBPs) to address workplace conflicts by aiming to resolve issues in a manner that creates a positive culture and healthy work environment. To minimise legal risk for the Bank by working with the Legal Counsel (internal and external) to provide HR and managers with Employee Relations (ER) advice and guidance as to how to effectively deal with employees, especially in complex and difficult situations. To coordinate and monitor live ER matters, ensuring that these are progressed efficiently and swiftly and in compliance with the Bank's policies and procedures. Assist in building ER capability in the organisation and HR function. Responsibilities Employee Relations Be the key point of contact between the HRBP's and for ER matters. Be the subject matter expert for all ER matters, delivering consistent and appropriate ER advice and support to management and HR in a timely manner. Use your knowledge of employment law and the organisation's policies and practices to propose recommendations and solutions, while balancing risk and business objectives. This may include advice in relation to grievances, disciplinary processes, appeals, redundancies, terminations, performance management, long term sickness absence, speak up or whistle-blower complaints and employment tribunal action. Take the lead on live ER cases (predominantly in the UK) and manage to conclusion in a timely manner, providing regular updates to relevant HRBPs, management and other stakeholders. Conduct thorough investigations into issues as necessary, making recommendations for action. Prepare relevant paperwork and investigation materials, coordinate investigations, arrange hearings, brief hearing managers, manage consultations with employees and maintain excellent records. Support regional HRBPs as required with ER cases, for example by conducting investigations. Support the HRBPs and the businesses through change management initiatives including restructures and any subsequent integration, harmonisation and/or simplification, acquisitions and outsourcings. Manage DSARs, together with AskHR and external counsel/support where required. Maintain a central tracker of ER cases across EMEA, ensuring cases are managed and progressed efficiently and accurate records are maintained. Ensure all internal reporting of ER case load (e.g. to Risk and management) is managed in a timely and accurate manner. Track ER costs for HR where needed and specifically those associated with employee litigation and disputes. Policies and Procedures Support in the updating and maintenance of effective HR and ER processes, policies, practices and principles to ensure consistency, compliance with regulatory and employment law and best practice and mitigation of risks in a regulated environment. This includes ensuring that policies are appropriately implemented and updated across EMEA. This will involve working together with the HR Policy, Regulation and Governance team and the Senior Employment Legal Counsel. Support the regular review process of the Employee Handbooks (Permanent, Temporary Workers and Agency Workers). Manage internal governance and approval actions required for policy implementation and changes. Assist the Senior Employment Legal Counsel to monitor changes to employment law and practices across EMEA and ensure that these are communicated to relevant stakeholders and integrated into existing policies and practices. Assist the Senior Employment Legal Counsel in the maintenance of existing employment document templates and the development of guidance, FAQs, additional templates etc. Assist the Senior Employment Legal Counsel and the Learning & Development team in the co-ordination and development of educational workshops for HRBPs and managers on policies, ensuring they are upskilled to deal with people in a fair, consistent and effective manner. Assist with ad hoc Bank and HR projects as required Experience HR qualification or equivalent experience. Experience of managing a range of complex and sensitive ER cases to resolution in the UK. Policy experience, or a demonstrable interest in policy development, is also required. You will have gained this experience preferably within the financial services sector and have an understanding of the regulatory environment and in particular, the impact of SMCR on employment policies and practices. Good understanding of UK employment law, and how to apply this in a commercial setting. Knowledge of employment legislation principles across EMEA is an asset but not required. Ability to communicate clearly and concisely both orally and in writing, with strong attention to detail Possess strong influencing, negotiation and communication skills, experience dealing with multiple stakeholders in a complex structure. Coaching and facilitation skills are an advantage. To be open and approachable with a team working and collaborative approach, while able to operate with a good degree of autonomy. Strong organisational skills Resilience
Dec 12, 2025
Contractor
Employee Relations and HR Policy Specialist / Vice President 12 Months in Initially London Employee Relations To work with UK-based managers and HR Business Partners (HRBPs) to address workplace conflicts by aiming to resolve issues in a manner that creates a positive culture and healthy work environment. To minimise legal risk for the Bank by working with the Legal Counsel (internal and external) to provide HR and managers with Employee Relations (ER) advice and guidance as to how to effectively deal with employees, especially in complex and difficult situations. To coordinate and monitor live ER matters, ensuring that these are progressed efficiently and swiftly and in compliance with the Bank's policies and procedures. Assist in building ER capability in the organisation and HR function. Responsibilities Employee Relations Be the key point of contact between the HRBP's and for ER matters. Be the subject matter expert for all ER matters, delivering consistent and appropriate ER advice and support to management and HR in a timely manner. Use your knowledge of employment law and the organisation's policies and practices to propose recommendations and solutions, while balancing risk and business objectives. This may include advice in relation to grievances, disciplinary processes, appeals, redundancies, terminations, performance management, long term sickness absence, speak up or whistle-blower complaints and employment tribunal action. Take the lead on live ER cases (predominantly in the UK) and manage to conclusion in a timely manner, providing regular updates to relevant HRBPs, management and other stakeholders. Conduct thorough investigations into issues as necessary, making recommendations for action. Prepare relevant paperwork and investigation materials, coordinate investigations, arrange hearings, brief hearing managers, manage consultations with employees and maintain excellent records. Support regional HRBPs as required with ER cases, for example by conducting investigations. Support the HRBPs and the businesses through change management initiatives including restructures and any subsequent integration, harmonisation and/or simplification, acquisitions and outsourcings. Manage DSARs, together with AskHR and external counsel/support where required. Maintain a central tracker of ER cases across EMEA, ensuring cases are managed and progressed efficiently and accurate records are maintained. Ensure all internal reporting of ER case load (e.g. to Risk and management) is managed in a timely and accurate manner. Track ER costs for HR where needed and specifically those associated with employee litigation and disputes. Policies and Procedures Support in the updating and maintenance of effective HR and ER processes, policies, practices and principles to ensure consistency, compliance with regulatory and employment law and best practice and mitigation of risks in a regulated environment. This includes ensuring that policies are appropriately implemented and updated across EMEA. This will involve working together with the HR Policy, Regulation and Governance team and the Senior Employment Legal Counsel. Support the regular review process of the Employee Handbooks (Permanent, Temporary Workers and Agency Workers). Manage internal governance and approval actions required for policy implementation and changes. Assist the Senior Employment Legal Counsel to monitor changes to employment law and practices across EMEA and ensure that these are communicated to relevant stakeholders and integrated into existing policies and practices. Assist the Senior Employment Legal Counsel in the maintenance of existing employment document templates and the development of guidance, FAQs, additional templates etc. Assist the Senior Employment Legal Counsel and the Learning & Development team in the co-ordination and development of educational workshops for HRBPs and managers on policies, ensuring they are upskilled to deal with people in a fair, consistent and effective manner. Assist with ad hoc Bank and HR projects as required Experience HR qualification or equivalent experience. Experience of managing a range of complex and sensitive ER cases to resolution in the UK. Policy experience, or a demonstrable interest in policy development, is also required. You will have gained this experience preferably within the financial services sector and have an understanding of the regulatory environment and in particular, the impact of SMCR on employment policies and practices. Good understanding of UK employment law, and how to apply this in a commercial setting. Knowledge of employment legislation principles across EMEA is an asset but not required. Ability to communicate clearly and concisely both orally and in writing, with strong attention to detail Possess strong influencing, negotiation and communication skills, experience dealing with multiple stakeholders in a complex structure. Coaching and facilitation skills are an advantage. To be open and approachable with a team working and collaborative approach, while able to operate with a good degree of autonomy. Strong organisational skills Resilience
Panoramic Associates
ERP Programme Manager
Panoramic Associates City, Leeds
ERP Programme Manager (Contract) Local Government Enterprise Transformation Multi-Year Programme A Council is embarking on one of its most significant digital transformation programmes: the delivery of a single, enterprise-wide ERP platform spanning Finance, HR, Payroll and Procurement. This role offers a rare opportunity to lead a flagship public-sector ERP programme end-to-end, shaping how a major local authority operates for the next decade. Panoramic Associates are seeking an exceptional ERP Programme Manager with a proven track record of delivering complex, multi-supplier ERP programmes at scale. Overview: End-to-end leadership of a large, high-impact ERP programme, from procurement through implementation, go-live and benefits realisation Full accountability for delivery, governance, risk and supplier performance Influence at the highest levels, working closely with Executive Sponsors, Programme Board, senior officers and delivery partners A long-term contract aligned to a multi-year roadmap, offering continuity, challenge, and tangible legacy This is not a recovery or BAU role. It is a greenfield-style transformation, where strategic judgement and delivery discipline are equally critical. What you'll need to demonstrate: Senior ERP delivery leadership experience (Programme Manager / Programme Director) Proven success delivering large-scale ERP implementations, ideally within local government or complex public-sector environments Deep understanding of Finance, HR, Payroll and Procurement operating models Strong governance mindset, balanced with pragmatism and pace Experience leading multi-supplier ecosystems (ERP vendor, SI, implementation partner) Credibility at Board level with the ability to translate strategy into executable delivery Why This Role Stands Out True ownership: clear accountability, authority, and executive backing Scale & complexity: enterprise systems, regulatory context, and organisational change Purpose-driven delivery: technology transformation that directly supports frontline public services Professional respect: a role designed for senior leaders, not micromanagement Contract Details Contract role (IR35 status subject to determination) Long-term engagement aligned to programme milestones Hybrid working with regular on-site engagement If you are a senior ERP leader who thrives on complexity, governance, and delivering outcomes that matter, this programme will stretch and reward you in equal measure. Apply to start a conversation.
Dec 12, 2025
Contractor
ERP Programme Manager (Contract) Local Government Enterprise Transformation Multi-Year Programme A Council is embarking on one of its most significant digital transformation programmes: the delivery of a single, enterprise-wide ERP platform spanning Finance, HR, Payroll and Procurement. This role offers a rare opportunity to lead a flagship public-sector ERP programme end-to-end, shaping how a major local authority operates for the next decade. Panoramic Associates are seeking an exceptional ERP Programme Manager with a proven track record of delivering complex, multi-supplier ERP programmes at scale. Overview: End-to-end leadership of a large, high-impact ERP programme, from procurement through implementation, go-live and benefits realisation Full accountability for delivery, governance, risk and supplier performance Influence at the highest levels, working closely with Executive Sponsors, Programme Board, senior officers and delivery partners A long-term contract aligned to a multi-year roadmap, offering continuity, challenge, and tangible legacy This is not a recovery or BAU role. It is a greenfield-style transformation, where strategic judgement and delivery discipline are equally critical. What you'll need to demonstrate: Senior ERP delivery leadership experience (Programme Manager / Programme Director) Proven success delivering large-scale ERP implementations, ideally within local government or complex public-sector environments Deep understanding of Finance, HR, Payroll and Procurement operating models Strong governance mindset, balanced with pragmatism and pace Experience leading multi-supplier ecosystems (ERP vendor, SI, implementation partner) Credibility at Board level with the ability to translate strategy into executable delivery Why This Role Stands Out True ownership: clear accountability, authority, and executive backing Scale & complexity: enterprise systems, regulatory context, and organisational change Purpose-driven delivery: technology transformation that directly supports frontline public services Professional respect: a role designed for senior leaders, not micromanagement Contract Details Contract role (IR35 status subject to determination) Long-term engagement aligned to programme milestones Hybrid working with regular on-site engagement If you are a senior ERP leader who thrives on complexity, governance, and delivering outcomes that matter, this programme will stretch and reward you in equal measure. Apply to start a conversation.
Pontoon
Customer Journey Manager (Agile Business Analyst)
Pontoon Bristol, Gloucestershire
Customer Journey Manager (Agile Business Analyst) Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner and the product team in understanding, measuring, and orchestrating customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented and continuously improved. Key Responsibilities: Independently understand and map the end-to-end customer journey. Integrate insights from disparate data, processes, and systems relevant to the customer journey. Lead the creation of Customer Journey and process maps (e.g., Visio) with limited supervision. Continually evaluate the journey's effectiveness from both customer and business perspectives. Promote a continuous improvement mindset to enhance journey orchestration. Coordinate cross-functional alignment on customer journeys, building necessary consensus. Skills & Experience: Agile Methodology & Tools: Experience managing agile teams, delivering high-priority changes effectively. Customer Centricity: Strong ability to anticipate customer needs, ensuring work aligns with customer outcomes. Customer Insights: Knowledge of data governance and compliance regarding customer data. Experience standardizing data sources to provide innovative insights. Managing Key Relationships: Skilled in building and sustaining long-term relationships, resolving conflicts, and influencing outcomes at all levels. Market Entry & Analysis: Proficient in analysis methodologies, aligning them with the Group's objectives and strategies. Product Delivery: Ability to manage budgets and resources effectively to optimize product delivery. Product Innovation & Development: Forward-thinking with a keen eye on industry trends, leveraging technology for product development. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Dec 12, 2025
Contractor
Customer Journey Manager (Agile Business Analyst) Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner and the product team in understanding, measuring, and orchestrating customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented and continuously improved. Key Responsibilities: Independently understand and map the end-to-end customer journey. Integrate insights from disparate data, processes, and systems relevant to the customer journey. Lead the creation of Customer Journey and process maps (e.g., Visio) with limited supervision. Continually evaluate the journey's effectiveness from both customer and business perspectives. Promote a continuous improvement mindset to enhance journey orchestration. Coordinate cross-functional alignment on customer journeys, building necessary consensus. Skills & Experience: Agile Methodology & Tools: Experience managing agile teams, delivering high-priority changes effectively. Customer Centricity: Strong ability to anticipate customer needs, ensuring work aligns with customer outcomes. Customer Insights: Knowledge of data governance and compliance regarding customer data. Experience standardizing data sources to provide innovative insights. Managing Key Relationships: Skilled in building and sustaining long-term relationships, resolving conflicts, and influencing outcomes at all levels. Market Entry & Analysis: Proficient in analysis methodologies, aligning them with the Group's objectives and strategies. Product Delivery: Ability to manage budgets and resources effectively to optimize product delivery. Product Innovation & Development: Forward-thinking with a keen eye on industry trends, leveraging technology for product development. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
St Elizabeth Hospice
Senior Philanthropy and Partnerships Manager
St Elizabeth Hospice
We are seeking an experienced individual to join our Fundraising team on a temporary 2 year fixed term contract basis. You will lead and grow our high-value fundraising; overseeing major donor development, mid-value giving, trusts and foundations, corporate and commercial fundraising partnerships. You will build our approach to engaging high-net-worth donors, business leaders and philanthropic supporters, working with the team to develop tailored engagement plans that deliver significant income and ensuring supportive systems and processes are in place. The role will also work in close partnership with the Head of Capital Appeal to contribute suitable prospects for the appeal and ensure a joined-up approach across all high-value activity. At St Elizabeth Hospice, we believe that every moment matters. We re a local, independent charity, dedicated to improving the lives of people in Ipswich, East Suffolk, Great Yarmouth and Waveney who are facing progressive or life-limiting illness. Since 1989, we ve been at the heart of our community, providing compassionate care, easing pain, and helping people and their families find comfort, dignity, and meaning through some of life s most challenging moments. Last year alone, we supported over 4,000 patients and their loved ones. St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks. For an informal discussion about the role, please contact Ellie Main, Associate Director of Fundraising and Supporter Engagement We kindly request no contact from recruitment agencies please. The hospice offers a generous benefit package, including: 27 days annual leave entitlement Pension scheme Life Cover Cycle to Work Scheme Car Leasing Scheme Health Service Discounts Occupational Sick Pay Blue Light Card Employee Assistance Programme For more details about this role please read the job description and person specification. Only applicants selected for interview will be contacted, and invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.
Dec 12, 2025
Full time
We are seeking an experienced individual to join our Fundraising team on a temporary 2 year fixed term contract basis. You will lead and grow our high-value fundraising; overseeing major donor development, mid-value giving, trusts and foundations, corporate and commercial fundraising partnerships. You will build our approach to engaging high-net-worth donors, business leaders and philanthropic supporters, working with the team to develop tailored engagement plans that deliver significant income and ensuring supportive systems and processes are in place. The role will also work in close partnership with the Head of Capital Appeal to contribute suitable prospects for the appeal and ensure a joined-up approach across all high-value activity. At St Elizabeth Hospice, we believe that every moment matters. We re a local, independent charity, dedicated to improving the lives of people in Ipswich, East Suffolk, Great Yarmouth and Waveney who are facing progressive or life-limiting illness. Since 1989, we ve been at the heart of our community, providing compassionate care, easing pain, and helping people and their families find comfort, dignity, and meaning through some of life s most challenging moments. Last year alone, we supported over 4,000 patients and their loved ones. St Elizabeth Hospice is committed to safeguarding and protecting the adults and young people that we work with and has a zero-tolerance approach to abuse, neglect and discrimination of any person. As such, all posts are subject to a rigorous safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of robust safeguarding policies in place which promote safeguarding across the hospice and staff are expected to undertake regular, mandatory safeguarding training to equip them with the knowledge and skills to identify and respond to potential risks. For an informal discussion about the role, please contact Ellie Main, Associate Director of Fundraising and Supporter Engagement We kindly request no contact from recruitment agencies please. The hospice offers a generous benefit package, including: 27 days annual leave entitlement Pension scheme Life Cover Cycle to Work Scheme Car Leasing Scheme Health Service Discounts Occupational Sick Pay Blue Light Card Employee Assistance Programme For more details about this role please read the job description and person specification. Only applicants selected for interview will be contacted, and invitation to interview will be sent by email. If applying, please keep a check on your emails including your spam/junk folders.
Copello
Test Manager
Copello Reading, Oxfordshire
Copello Global are seeking an experienced Test Manager on an initial 12 month basis to lead and oversee the full testing lifecycle across a complex software development environment. The successful candidate will be responsible for defining and delivering robust test strategies, ensuring high-quality outcomes, and embedding effective testing practices within development pipelines. Key Responsibilities Develop, own, and deliver the end-to-end Test Strategy for multiple software initiatives. Oversee and coordinate all phases of testing, including unit, integration, system, UAT, performance, and security testing. Manage day-to-day test activities, ensuring quality standards are met across all deliverables. Work closely with internal stakeholders, engineering teams, and delivery managers to ensure testing is effectively integrated into CI/CD pipelines. Ensure all test processes and outputs align with organisational goals, project requirements, and regulatory standards. Provide leadership, direction, and mentoring to the wider testing team. Monitor defects, ensure effective triage, and drive timely resolution. Produce clear reporting on test progress, risks, and issues for senior stakeholders. Essential Skills & Experience Strong, demonstrable experience as a Test Manager within complex software development environments. Proven track record of defining and implementing test strategies and managing all testing phases. Experience working in Agile and/or Waterfall delivery models. Understanding of API technologies, integration patterns, and associated testing approaches. Working knowledge of OWASP standards and secure testing practices. Hands-on experience delivering end-to-end test solutions across distributed software ecosystems. Experience embedding testing within modern CI/CD pipelines. Excellent stakeholder management and communication skills. Experience with cloud-based environments (AWS, Azure, or similar). Exposure to automation tools and frameworks. ISTQB certification or equivalent. Role is offering hybrid working, 3 days onsite in Berkshire, 2 days remote. Role is paying 600 per day (inside IR35).
Dec 12, 2025
Contractor
Copello Global are seeking an experienced Test Manager on an initial 12 month basis to lead and oversee the full testing lifecycle across a complex software development environment. The successful candidate will be responsible for defining and delivering robust test strategies, ensuring high-quality outcomes, and embedding effective testing practices within development pipelines. Key Responsibilities Develop, own, and deliver the end-to-end Test Strategy for multiple software initiatives. Oversee and coordinate all phases of testing, including unit, integration, system, UAT, performance, and security testing. Manage day-to-day test activities, ensuring quality standards are met across all deliverables. Work closely with internal stakeholders, engineering teams, and delivery managers to ensure testing is effectively integrated into CI/CD pipelines. Ensure all test processes and outputs align with organisational goals, project requirements, and regulatory standards. Provide leadership, direction, and mentoring to the wider testing team. Monitor defects, ensure effective triage, and drive timely resolution. Produce clear reporting on test progress, risks, and issues for senior stakeholders. Essential Skills & Experience Strong, demonstrable experience as a Test Manager within complex software development environments. Proven track record of defining and implementing test strategies and managing all testing phases. Experience working in Agile and/or Waterfall delivery models. Understanding of API technologies, integration patterns, and associated testing approaches. Working knowledge of OWASP standards and secure testing practices. Hands-on experience delivering end-to-end test solutions across distributed software ecosystems. Experience embedding testing within modern CI/CD pipelines. Excellent stakeholder management and communication skills. Experience with cloud-based environments (AWS, Azure, or similar). Exposure to automation tools and frameworks. ISTQB certification or equivalent. Role is offering hybrid working, 3 days onsite in Berkshire, 2 days remote. Role is paying 600 per day (inside IR35).
Team Manager
Turning Point Eccles, Manchester
Job Introduction We have 3 exciting opportunities to join our services in Salford and Bolton where we provide 24 hour supported living for people (adults) that live with Learning Disabilities and additional health issues. As the Team Manager you will have management responsibility for a team of 3 services, supporting approximately 9 people. We support people with daily living activities, such as, taking part in various activities, support with medication, washing and dressing etc. Everyone's needs are critical to live their way of life but at Turning Point, we pride ourselves in our strong focus on supporting people to set goals and achieve the outcomes they want, whatever they may be. We believe that this focus enables people to be 'Inspired by possibility'. It is one of our core values as a company. Everyone has their own unique reason for choosing Turning Point. It might be our passion for making a difference - not a profit organisation. Whatever your reason, you'll enjoy working with like-minded people who believe in inspiring people to create positive change. Please note you must have experience in leading a team to be considered for this role. Role Responsibility As Team Manager you will have responsibility to support your senior support workers and support workers. You will provide practical and visible leadership throughout the day. You will work collaboratively with other Team Managers and your Supported Living Manager to ensure high quality support is provided in line with our extensive and person centred support plans. Responsibilities will include: The ability to inspire colleagues and create the culture to drive high quality support To work within agreed financial and legislative frameworks, including but not limited to, roster management, weekly finance and medication checks, health and safety checks, organisational and CQC compliance in relation to keeping people safe etc. A track record of supporting and empowering people to live more independently in their community developing positive outcomes for those being supported including those that live with various needs including autism learning disabilities, complex physical or health needs. The ability to communicate effectively to a range of stakeholders. Willing to work towards NVQ level 4/5 qualification. To operate flexibly as this role will involve out of hours checks supporting/coaching staff and the possible need to backfill when short of staff. The Ideal Candidate Building on your experience of working with people with learning disabilities, you'll set, maintain, and develop standards as part of our service. As a Team Manager, your focus will always be on ensuring the delivery of consistently high-quality services - all within a challenging, but very rewarding environment. In this varied Team Manager role, you'll also carry out risk assessments, implement Support Plans and provide operational management. Essential: Demonstratable leadership skills and flexible and adaptable leadership style; In depth understanding and ability to performance manage the functions of the team Excellent communication skills (verbal/written). Ability to adapt to respond to staff, commissioners/partners and people we support; Strong organisational, time management and prioritisation skills; Ability to remain calm and resilient in high pressure environments; Desirable: Previous experience managing similar service/team Management qualification or equivalent Willing to work towards NVQ level 4/5 qualification. About us What benefits will I receive? As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 32 days' paid holiday a year increasing to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits Turning Point Attached documents Team Manager Role Profile and Job expectations (1).pdf Apply
Dec 12, 2025
Full time
Job Introduction We have 3 exciting opportunities to join our services in Salford and Bolton where we provide 24 hour supported living for people (adults) that live with Learning Disabilities and additional health issues. As the Team Manager you will have management responsibility for a team of 3 services, supporting approximately 9 people. We support people with daily living activities, such as, taking part in various activities, support with medication, washing and dressing etc. Everyone's needs are critical to live their way of life but at Turning Point, we pride ourselves in our strong focus on supporting people to set goals and achieve the outcomes they want, whatever they may be. We believe that this focus enables people to be 'Inspired by possibility'. It is one of our core values as a company. Everyone has their own unique reason for choosing Turning Point. It might be our passion for making a difference - not a profit organisation. Whatever your reason, you'll enjoy working with like-minded people who believe in inspiring people to create positive change. Please note you must have experience in leading a team to be considered for this role. Role Responsibility As Team Manager you will have responsibility to support your senior support workers and support workers. You will provide practical and visible leadership throughout the day. You will work collaboratively with other Team Managers and your Supported Living Manager to ensure high quality support is provided in line with our extensive and person centred support plans. Responsibilities will include: The ability to inspire colleagues and create the culture to drive high quality support To work within agreed financial and legislative frameworks, including but not limited to, roster management, weekly finance and medication checks, health and safety checks, organisational and CQC compliance in relation to keeping people safe etc. A track record of supporting and empowering people to live more independently in their community developing positive outcomes for those being supported including those that live with various needs including autism learning disabilities, complex physical or health needs. The ability to communicate effectively to a range of stakeholders. Willing to work towards NVQ level 4/5 qualification. To operate flexibly as this role will involve out of hours checks supporting/coaching staff and the possible need to backfill when short of staff. The Ideal Candidate Building on your experience of working with people with learning disabilities, you'll set, maintain, and develop standards as part of our service. As a Team Manager, your focus will always be on ensuring the delivery of consistently high-quality services - all within a challenging, but very rewarding environment. In this varied Team Manager role, you'll also carry out risk assessments, implement Support Plans and provide operational management. Essential: Demonstratable leadership skills and flexible and adaptable leadership style; In depth understanding and ability to performance manage the functions of the team Excellent communication skills (verbal/written). Ability to adapt to respond to staff, commissioners/partners and people we support; Strong organisational, time management and prioritisation skills; Ability to remain calm and resilient in high pressure environments; Desirable: Previous experience managing similar service/team Management qualification or equivalent Willing to work towards NVQ level 4/5 qualification. About us What benefits will I receive? As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 32 days' paid holiday a year increasing to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits Turning Point Attached documents Team Manager Role Profile and Job expectations (1).pdf Apply
Aldwych Consulting
Senior Building Surveyor
Aldwych Consulting City, London
Senior Chartered Building Surveyor Working with a Leading Construction Consultancy We are delighted to be partnering with a leading UK construction consultancy to recruit a Senior Level Chartered Building Surveyor to join their established Technical Due Diligence (TDD) & Building Surveying team. This is an excellent opportunity to work within a highly respected specialist division delivering high-quality advisory services across the UK and occasionally pan-Europe. The Role You will play a key role in delivering transactional TDD instructions, supported by a varied workload including technical advisory, professional building surveying and a select amount of heritage-related work. The role will suit a technically strong, commercially aware surveyor who enjoys variety and can manage multiple concurrent instructions. Working as part of a larger commission team, you will be client-facing, delivering exceptional service and ensuring projects are completed on time, within budget, and to the highest professional standards. This position carries significant responsibility and offers clear progression opportunities within a successful and growing specialist team. Key Responsibilities Lead and deliver Technical Due Diligence reports, assessing building condition, identifying key risks, quantifying severity, and providing mitigation recommendations. Manage and deliver a variety of technical consultancy commissions, including condition surveys, TDD, occasional dilapidations, and professional advisory services. Work closely with Project Managers and Team Leaders to maintain strong financial control, ensuring profitability of instructions. Communicate clearly with clients and internal teams to ensure smooth project delivery and timely information flow. Provide regular updates to the Sector Director on project status, progress, and commercial performance. Support, mentor, and supervise junior surveyors within the team. Qualifications & Experience Degree in Building Surveying and MRICS qualified. Strong technical ability with broad experience across commercial property. Experience in Technical Due Diligence and Condition Surveys. Multi-disciplinary experience with the ability to take a broader, strategic view. Demonstrable ability to manage project risks and adapt to demanding deadlines. Well-developed knowledge of technical, legislative, and commercial requirements. Understanding of the transaction process and funders' needs. Excellent communication skills with the ability to build strong client relationships. Strong organisational skills with the ability to manage multiple instructions simultaneously. This role comes with an excellent benefits package and career progression Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Dec 12, 2025
Full time
Senior Chartered Building Surveyor Working with a Leading Construction Consultancy We are delighted to be partnering with a leading UK construction consultancy to recruit a Senior Level Chartered Building Surveyor to join their established Technical Due Diligence (TDD) & Building Surveying team. This is an excellent opportunity to work within a highly respected specialist division delivering high-quality advisory services across the UK and occasionally pan-Europe. The Role You will play a key role in delivering transactional TDD instructions, supported by a varied workload including technical advisory, professional building surveying and a select amount of heritage-related work. The role will suit a technically strong, commercially aware surveyor who enjoys variety and can manage multiple concurrent instructions. Working as part of a larger commission team, you will be client-facing, delivering exceptional service and ensuring projects are completed on time, within budget, and to the highest professional standards. This position carries significant responsibility and offers clear progression opportunities within a successful and growing specialist team. Key Responsibilities Lead and deliver Technical Due Diligence reports, assessing building condition, identifying key risks, quantifying severity, and providing mitigation recommendations. Manage and deliver a variety of technical consultancy commissions, including condition surveys, TDD, occasional dilapidations, and professional advisory services. Work closely with Project Managers and Team Leaders to maintain strong financial control, ensuring profitability of instructions. Communicate clearly with clients and internal teams to ensure smooth project delivery and timely information flow. Provide regular updates to the Sector Director on project status, progress, and commercial performance. Support, mentor, and supervise junior surveyors within the team. Qualifications & Experience Degree in Building Surveying and MRICS qualified. Strong technical ability with broad experience across commercial property. Experience in Technical Due Diligence and Condition Surveys. Multi-disciplinary experience with the ability to take a broader, strategic view. Demonstrable ability to manage project risks and adapt to demanding deadlines. Well-developed knowledge of technical, legislative, and commercial requirements. Understanding of the transaction process and funders' needs. Excellent communication skills with the ability to build strong client relationships. Strong organisational skills with the ability to manage multiple instructions simultaneously. This role comes with an excellent benefits package and career progression Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Surrey County Council
Senior Panel Administrator
Surrey County Council Reigate, Surrey
The starting salary for this position is 30,647 per annum based on a 36 hour working week. This is a 6-month fixed term contract or secondment opportunity. Please discuss with your current Line Manager before submitting your application. We are excited to be hiring a new Senior Panel Administrator to join our fantastic Secretariat Team, which is our centre of excellence for meeting support and note taking, and who arrange multi-agency panels to discuss care packages and costings for children and young people. The team are based at Woodhatch in Reigate and the role is open to hybrid working . As a team we split our time between collaborating with colleagues in the office for a minimum of 2 days per week, and working from home. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role The Children, Families and Learning directorate provides a range of highly specialist services to vulnerable children and young people. Services are delivered directly to children and their families within extensive statutory frameworks, and staff working in these areas need specialist knowledge in order to deliver effective services to these high risk and high need groups. This role is based within our outstanding Business Support service, which underpins the work of frontline practitioners. In this role, you will work closely with senior management, supporting them with the information required to make decisions on the placement and care packages for our looked after children. Your key responsibilities as a Senior Panel Administrator will include: Planning and organising panels Liaising with professionals both within Social Care and external agencies Keeping track of information, updating and maintaining spreadsheets and databases Taking meeting notes and distributing to involved parties, ensuring timescales are met Providing performance information Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Evidence of efficient and accurate note taking skills (using a laptop) Experience of organising complex meetings Experience of providing administrative services and awareness of working with confidential information Excellent customer service and communication skills, both written and spoken A confident, organised and proactive approach with the ability to meet sometimes challenging deadlines Excellent IT skills and proficiency in Microsoft Office applications To apply, we request that you submit a CV and you will be asked the following 4 questions: Please outline your previous administration experience. Note-taking support to meetings forms a large part of this role. Please give evidence, with examples, of your laptop note-taking experience. Please give evidence, with examples, of your experience arranging complex meetings. Please list any other skills and/or qualifications you have that are relevant to this job. Before submitting your application, we recommend you read the job description and Our Life at Surrey handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Caroline Raper by e-mail at . A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. The job advert closes at 23:59 on 04/01/2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Dec 12, 2025
Contractor
The starting salary for this position is 30,647 per annum based on a 36 hour working week. This is a 6-month fixed term contract or secondment opportunity. Please discuss with your current Line Manager before submitting your application. We are excited to be hiring a new Senior Panel Administrator to join our fantastic Secretariat Team, which is our centre of excellence for meeting support and note taking, and who arrange multi-agency panels to discuss care packages and costings for children and young people. The team are based at Woodhatch in Reigate and the role is open to hybrid working . As a team we split our time between collaborating with colleagues in the office for a minimum of 2 days per week, and working from home. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role The Children, Families and Learning directorate provides a range of highly specialist services to vulnerable children and young people. Services are delivered directly to children and their families within extensive statutory frameworks, and staff working in these areas need specialist knowledge in order to deliver effective services to these high risk and high need groups. This role is based within our outstanding Business Support service, which underpins the work of frontline practitioners. In this role, you will work closely with senior management, supporting them with the information required to make decisions on the placement and care packages for our looked after children. Your key responsibilities as a Senior Panel Administrator will include: Planning and organising panels Liaising with professionals both within Social Care and external agencies Keeping track of information, updating and maintaining spreadsheets and databases Taking meeting notes and distributing to involved parties, ensuring timescales are met Providing performance information Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Evidence of efficient and accurate note taking skills (using a laptop) Experience of organising complex meetings Experience of providing administrative services and awareness of working with confidential information Excellent customer service and communication skills, both written and spoken A confident, organised and proactive approach with the ability to meet sometimes challenging deadlines Excellent IT skills and proficiency in Microsoft Office applications To apply, we request that you submit a CV and you will be asked the following 4 questions: Please outline your previous administration experience. Note-taking support to meetings forms a large part of this role. Please give evidence, with examples, of your laptop note-taking experience. Please give evidence, with examples, of your experience arranging complex meetings. Please list any other skills and/or qualifications you have that are relevant to this job. Before submitting your application, we recommend you read the job description and Our Life at Surrey handbook to get an insight into working at Surrey. Contact Us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. Please contact Caroline Raper by e-mail at . A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. The job advert closes at 23:59 on 04/01/2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - Surrey County Council. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Bennett and Game Recruitment LTD
Audit Senior
Bennett and Game Recruitment LTD Harrogate, Yorkshire
Our client is a long-established and growing multi-office professional services group offering audit, accountancy, tax, financial planning, wills & probate and corporate advisory services across Yorkshire and Derbyshire. With a team of over 150 specialists and a strong reputation for quality and client care, the firm continues to expand and is now seeking a motivated Audit Senior / Audit Assistant Manager to join its audit team in Harrogate. This opportunity offers genuine career progression, increased responsibility, and long-term development within a supportive and forward-thinking practice. Job Overview This role is ideal for a qualified audit professional seeking progression into a more senior or managerial-level position. You will take responsibility for leading audit assignments, supporting and mentoring junior staff, and ensuring the consistent delivery of high-quality audit and accounting services. Leading audit fieldwork teams across a diverse client portfolio. Planning and budgeting audits prior to commencement. Completing audit work on key risk areas and overseeing audit testing. Liaising directly with clients to resolve queries, escalating complex matters when appropriate. Reviewing work completed by trainees to ensure readiness for manager/director review. Preparing statutory financial statements (UK GAAP) and drafting tax computations. Meeting internal and external deadlines while managing workloads effectively. Coaching and supporting junior team members, providing constructive feedback. Ensuring exceptional client service and adherence to technical and quality standards. Assisting with billing and monitoring recoveries. Identifying opportunities for additional services and developing external networks. Job Requirements Experience planning and leading external audits within an accountancy practice. Knowledge of FRS 102 and ideally the Charities SORP. Experience working with audit software (MyWorkpapers desirable). Demonstrable client-facing experience. ACA or ACCA qualified. Salary & Benefits Salary 39,000 - 49,000 depending on experience 5 hours per week (Monday-Friday, 09:00-17:30) Flexible working around core hours when office-based (10:30-16:00) 25 days' holiday plus bank holidays Payment of professional memberships Health Cash Plan (Level 1) Life assurance (4 salary) Various staff incentives including referral schemes and rewards Staff discounts on Wills, LPAs and residential mortgages Regular social events including summer and Christmas parties Travel required for audit visits (expenses covered) Bennett & Game Recruitment is acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Dec 12, 2025
Full time
Our client is a long-established and growing multi-office professional services group offering audit, accountancy, tax, financial planning, wills & probate and corporate advisory services across Yorkshire and Derbyshire. With a team of over 150 specialists and a strong reputation for quality and client care, the firm continues to expand and is now seeking a motivated Audit Senior / Audit Assistant Manager to join its audit team in Harrogate. This opportunity offers genuine career progression, increased responsibility, and long-term development within a supportive and forward-thinking practice. Job Overview This role is ideal for a qualified audit professional seeking progression into a more senior or managerial-level position. You will take responsibility for leading audit assignments, supporting and mentoring junior staff, and ensuring the consistent delivery of high-quality audit and accounting services. Leading audit fieldwork teams across a diverse client portfolio. Planning and budgeting audits prior to commencement. Completing audit work on key risk areas and overseeing audit testing. Liaising directly with clients to resolve queries, escalating complex matters when appropriate. Reviewing work completed by trainees to ensure readiness for manager/director review. Preparing statutory financial statements (UK GAAP) and drafting tax computations. Meeting internal and external deadlines while managing workloads effectively. Coaching and supporting junior team members, providing constructive feedback. Ensuring exceptional client service and adherence to technical and quality standards. Assisting with billing and monitoring recoveries. Identifying opportunities for additional services and developing external networks. Job Requirements Experience planning and leading external audits within an accountancy practice. Knowledge of FRS 102 and ideally the Charities SORP. Experience working with audit software (MyWorkpapers desirable). Demonstrable client-facing experience. ACA or ACCA qualified. Salary & Benefits Salary 39,000 - 49,000 depending on experience 5 hours per week (Monday-Friday, 09:00-17:30) Flexible working around core hours when office-based (10:30-16:00) 25 days' holiday plus bank holidays Payment of professional memberships Health Cash Plan (Level 1) Life assurance (4 salary) Various staff incentives including referral schemes and rewards Staff discounts on Wills, LPAs and residential mortgages Regular social events including summer and Christmas parties Travel required for audit visits (expenses covered) Bennett & Game Recruitment is acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Experis
Project Delivery Manager - Pharmaceutical, Construction
Experis Stevenage, Hertfordshire
Project Delivery Manager - Pharmaceutical, Construction Project Delivery Manager - Pharmaceutical, Construction The location of the role is Stevenage (4 days per week onsite, 1 day remote) . The duration of the contract is 9 months . The pay rate on offer is 700 - 850 per day (inside IR35, via Umbrella agency) . Role Summary The Project Delivery Manager is responsible for leading and managing a portfolio of engineering projects from initiation to completion, ensuring delivery on time, within budget, and in compliance with safety, quality, and governance standards. The role emphasizes customer and stakeholder management, business case development, benefits delivery, assurance checks, and seamless handover to operations. The manager will oversee risk management, financial reporting, and contractor performance while ensuring adherence to business standards and regulatory requirements. This position requires strong leadership, technical expertise, and communication skills to drive continuous improvement and deliver strategic business objectives effectively. Key accountabilities of the role Accountable for end-to-end project delivery at the site(s) including management of projects through all delivery stages (with consideration for financial/operational recovery plans), approval of budget changes, performance management against service partner KPIs, risk assessment/mitigation, and handover effectiveness. Ensure projects deliver agreed benefits to the business, tracking performance against Key Performance Indicators (KPIs) and ensuring alignment with site and corporate objectives. Conduct assurance reviews and stage-gate assessments to ensure projects meet quality, compliance, and governance standards at every phase. Work with the Head of Facilities & Engineering and Engineering/Operations Lead determining optimal delivery and procurement strategy. Develop project options in collaboration with the Head of Facilities & Engineering, Occupancy/Space Planning, Engineering/Operations Leads (and/or delegate Tech Ops Engineering Managers) and assigned Project Manager for schemes to present to the project sponsor. Develop preferred scheme for scope development and detail design by design consultants. Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop user requirements, scope, project deliverables, required resources, work plan, budget, and timing for new initiatives. Maintain organizational standards of satisfaction, quality, and performance. Ensure safe and compliant execution by competent contractors of all capital projects following country regulations, Policies, Standards, SOPs and site-specific requirements. Ensure that adverse events related to project delivery are investigated and appropriate corrective and preventative actions put in place. Stop the project if appropriate and escalate. Through project delivery teams and other stakeholders, RDES Ops, EHS, etc. ensure that Root Cause Analysis is performed when project contractual deliverables or compliance with business standards or national legislation are not met. Define the risk management strategy for each project, align any value engineering and ensure that associated processes and tools required to ensure effective identification, monitoring and management of project risk are implemented. Participate in Communities of Practice to share learnings of external or internal benchmarks, innovations and best practices for Project Management. Actively participate in site and regional governance meetings with Service Partners and engage in regular operational forums including weekly tiered meetings as required. Drive continuous improvement in project delivery processes, leveraging lessons learned and best practices to enhance future performance Key skills and experience 5-10 years' Project delivery experience Preferred industry experience in Pharmaceutical, Engineering, and/or Construction Excellent communication - ability to influence senior stakeholders Ability to work autonomously
Dec 12, 2025
Contractor
Project Delivery Manager - Pharmaceutical, Construction Project Delivery Manager - Pharmaceutical, Construction The location of the role is Stevenage (4 days per week onsite, 1 day remote) . The duration of the contract is 9 months . The pay rate on offer is 700 - 850 per day (inside IR35, via Umbrella agency) . Role Summary The Project Delivery Manager is responsible for leading and managing a portfolio of engineering projects from initiation to completion, ensuring delivery on time, within budget, and in compliance with safety, quality, and governance standards. The role emphasizes customer and stakeholder management, business case development, benefits delivery, assurance checks, and seamless handover to operations. The manager will oversee risk management, financial reporting, and contractor performance while ensuring adherence to business standards and regulatory requirements. This position requires strong leadership, technical expertise, and communication skills to drive continuous improvement and deliver strategic business objectives effectively. Key accountabilities of the role Accountable for end-to-end project delivery at the site(s) including management of projects through all delivery stages (with consideration for financial/operational recovery plans), approval of budget changes, performance management against service partner KPIs, risk assessment/mitigation, and handover effectiveness. Ensure projects deliver agreed benefits to the business, tracking performance against Key Performance Indicators (KPIs) and ensuring alignment with site and corporate objectives. Conduct assurance reviews and stage-gate assessments to ensure projects meet quality, compliance, and governance standards at every phase. Work with the Head of Facilities & Engineering and Engineering/Operations Lead determining optimal delivery and procurement strategy. Develop project options in collaboration with the Head of Facilities & Engineering, Occupancy/Space Planning, Engineering/Operations Leads (and/or delegate Tech Ops Engineering Managers) and assigned Project Manager for schemes to present to the project sponsor. Develop preferred scheme for scope development and detail design by design consultants. Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop user requirements, scope, project deliverables, required resources, work plan, budget, and timing for new initiatives. Maintain organizational standards of satisfaction, quality, and performance. Ensure safe and compliant execution by competent contractors of all capital projects following country regulations, Policies, Standards, SOPs and site-specific requirements. Ensure that adverse events related to project delivery are investigated and appropriate corrective and preventative actions put in place. Stop the project if appropriate and escalate. Through project delivery teams and other stakeholders, RDES Ops, EHS, etc. ensure that Root Cause Analysis is performed when project contractual deliverables or compliance with business standards or national legislation are not met. Define the risk management strategy for each project, align any value engineering and ensure that associated processes and tools required to ensure effective identification, monitoring and management of project risk are implemented. Participate in Communities of Practice to share learnings of external or internal benchmarks, innovations and best practices for Project Management. Actively participate in site and regional governance meetings with Service Partners and engage in regular operational forums including weekly tiered meetings as required. Drive continuous improvement in project delivery processes, leveraging lessons learned and best practices to enhance future performance Key skills and experience 5-10 years' Project delivery experience Preferred industry experience in Pharmaceutical, Engineering, and/or Construction Excellent communication - ability to influence senior stakeholders Ability to work autonomously
ARM
EMS Manager
ARM
EMS Manager Yeovil 6-Month Contract Paying up to 82p/h (Inside IR35) Overview: Our client a large Aerospace company is looking for an EMS manager to with comprehensive Aerospace Engineering and programme experience to assist with driving the evolution and sustained improvement on an Engineering Management System (EMS) project Key Responsibilities: Develop options for execution of strategy to deliver effective technical compliance oversight of all engineering activity. Plan, coordinate and drive the implementation of an evolving Engineering Management System (EMS) to deliver integrated and available process and technical guidance media across all engineering activities. This will include the creation, maintenance and monitoring of project Schedules, Baselines and deliverables. Lead the development and implementation of the engineering governance framework, aligning people, processes and tools for a consistent approach to engineering. Support the Engineering Subject Matter Experts to coordinate, compliment and integrate work strands where appropriate. Liaise and coordinate across relevant stakeholders to deliver coherent, pragmatic implementation of the EMS. Coordinate the Development and implementation of Engineering processes, manuals and tools. Identify training gaps and collaborate with the relevant Head of Department to address them effectively. Manage and control Engineering metrics to facilitate management, performance monitoring, and continuous improvement initiatives (metrics, reporting, team tasking, risk/issue/opportunity management). Forging of effective working arrangements with the quality management and safety management systems within the company. Required Skill set: A degree level (or equivalent) qualification in Engineering, Systems Engineering, or an Engineering related field (Preferred, not Essential) Ideally, be, professionally registered through a professional engineering institution. Understanding of Quality Assurance Management and associated requirements. Applied experience across some or all elements of Systems Engineering: requirements management; interface management; system architectures; MBSE; integration of specialties; Verification and Validation; technical, governance and change management Applied experience in delivering Continuous Improvement within an engineering domain Possess strong pro-active communication, stakeholder management and influencing skills. Demonstrated experience in planning complex packages of work, leading multidisciplined teams, and developing/using meaningful metrics to evaluate project status and provide performance visibility Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Dec 12, 2025
Contractor
EMS Manager Yeovil 6-Month Contract Paying up to 82p/h (Inside IR35) Overview: Our client a large Aerospace company is looking for an EMS manager to with comprehensive Aerospace Engineering and programme experience to assist with driving the evolution and sustained improvement on an Engineering Management System (EMS) project Key Responsibilities: Develop options for execution of strategy to deliver effective technical compliance oversight of all engineering activity. Plan, coordinate and drive the implementation of an evolving Engineering Management System (EMS) to deliver integrated and available process and technical guidance media across all engineering activities. This will include the creation, maintenance and monitoring of project Schedules, Baselines and deliverables. Lead the development and implementation of the engineering governance framework, aligning people, processes and tools for a consistent approach to engineering. Support the Engineering Subject Matter Experts to coordinate, compliment and integrate work strands where appropriate. Liaise and coordinate across relevant stakeholders to deliver coherent, pragmatic implementation of the EMS. Coordinate the Development and implementation of Engineering processes, manuals and tools. Identify training gaps and collaborate with the relevant Head of Department to address them effectively. Manage and control Engineering metrics to facilitate management, performance monitoring, and continuous improvement initiatives (metrics, reporting, team tasking, risk/issue/opportunity management). Forging of effective working arrangements with the quality management and safety management systems within the company. Required Skill set: A degree level (or equivalent) qualification in Engineering, Systems Engineering, or an Engineering related field (Preferred, not Essential) Ideally, be, professionally registered through a professional engineering institution. Understanding of Quality Assurance Management and associated requirements. Applied experience across some or all elements of Systems Engineering: requirements management; interface management; system architectures; MBSE; integration of specialties; Verification and Validation; technical, governance and change management Applied experience in delivering Continuous Improvement within an engineering domain Possess strong pro-active communication, stakeholder management and influencing skills. Demonstrated experience in planning complex packages of work, leading multidisciplined teams, and developing/using meaningful metrics to evaluate project status and provide performance visibility Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Matchtech
Risk Manager
Matchtech Fareham, Hampshire
Our client, a prominent entity within the Defence & Security sector, is currently seeking a Risk Manager for a contract position. Purpose of the Role The post holder will lead and oversee the NATS Risk Management Framework, including the policy, processes, risk register (Riskonnect), reporting portals, and associated documents and tools. The role is responsible for ensuring the effective identification, evaluation, management, and reporting of risk across the organisation. You will be accountable for implementing the Risk Management framework and delivering Risk Management Capability, Assurance, and Risk Reporting. Key stakeholders include the Chairman of the Audit Committee, Audit Committee members, the NATS Legal Director, Executive Directors, and their direct reports. You will collaborate with the NATS Executive and Senior Leadership Team to integrate risk considerations into strategic planning and business objectives. Key Accountabilities Own the NATS Risk Management Policy, Process, Risk Register, and Reporting portal, defining and maintaining the organisation's risk appetite and tolerance levels. Provide the annual assessment of the effectiveness of risk management to the Audit Committee and NATS Board in line with the UK Corporate Governance Code. Attend Audit Committee meetings as the Risk Management representative, providing updates on risks and the effectiveness of the Risk Management Framework. Plan, conduct, and progress strategic risk identification activities with the NATS Executive team. Support Executive Directors and Senior Leaders in risk identification, evaluation, management, and reporting. Provide risk management processes and tools to enable high-quality application across the business. Build risk management capability and expertise across the organisation. Develop and maintain risk reports for business use, ensuring their adequacy as the business evolves. Produce and assure all risk reporting for Executive and Board meetings. Manage the Risk Champion network to provide oversight across the business. Facilitate risk management training and support across the business, including ad-hoc expertise support. Define and implement a NATS-wide Risk Management strategy and vision. Qualifications, Experience, Skills and Personal Qualities The ideal candidate will have a robust understanding of risk management best practices and principles, with significant experience in applying them within a complex organisational context. As an established leader, you must excel at influencing and persuading stakeholders at all levels, motivating senior executives and staff to deliver a robust risk capability. The following skills and qualities are essential: Strategic mindset with the ability to anticipate future risks and align risk management with organisational goals. Strong interpersonal and influencing skills to build trusted relationships with senior leaders and stakeholders. Excellent written and verbal communication skills, capable of conveying complex risk concepts clearly. Sound judgement and critical thinking, with the confidence to challenge constructively. Proactive and adaptable, with the ability to work in a fast-paced, evolving environment. Collaborative and creative problem solver, able to unify diverse groups to develop solutions. Commitment to professional development, with the ability to rapidly acquire deeper risk expertise as required. If you are a seasoned Risk Manager ready for a new challenge within the Defence & Security sector, we encourage you to apply now and join our client's team.
Dec 12, 2025
Contractor
Our client, a prominent entity within the Defence & Security sector, is currently seeking a Risk Manager for a contract position. Purpose of the Role The post holder will lead and oversee the NATS Risk Management Framework, including the policy, processes, risk register (Riskonnect), reporting portals, and associated documents and tools. The role is responsible for ensuring the effective identification, evaluation, management, and reporting of risk across the organisation. You will be accountable for implementing the Risk Management framework and delivering Risk Management Capability, Assurance, and Risk Reporting. Key stakeholders include the Chairman of the Audit Committee, Audit Committee members, the NATS Legal Director, Executive Directors, and their direct reports. You will collaborate with the NATS Executive and Senior Leadership Team to integrate risk considerations into strategic planning and business objectives. Key Accountabilities Own the NATS Risk Management Policy, Process, Risk Register, and Reporting portal, defining and maintaining the organisation's risk appetite and tolerance levels. Provide the annual assessment of the effectiveness of risk management to the Audit Committee and NATS Board in line with the UK Corporate Governance Code. Attend Audit Committee meetings as the Risk Management representative, providing updates on risks and the effectiveness of the Risk Management Framework. Plan, conduct, and progress strategic risk identification activities with the NATS Executive team. Support Executive Directors and Senior Leaders in risk identification, evaluation, management, and reporting. Provide risk management processes and tools to enable high-quality application across the business. Build risk management capability and expertise across the organisation. Develop and maintain risk reports for business use, ensuring their adequacy as the business evolves. Produce and assure all risk reporting for Executive and Board meetings. Manage the Risk Champion network to provide oversight across the business. Facilitate risk management training and support across the business, including ad-hoc expertise support. Define and implement a NATS-wide Risk Management strategy and vision. Qualifications, Experience, Skills and Personal Qualities The ideal candidate will have a robust understanding of risk management best practices and principles, with significant experience in applying them within a complex organisational context. As an established leader, you must excel at influencing and persuading stakeholders at all levels, motivating senior executives and staff to deliver a robust risk capability. The following skills and qualities are essential: Strategic mindset with the ability to anticipate future risks and align risk management with organisational goals. Strong interpersonal and influencing skills to build trusted relationships with senior leaders and stakeholders. Excellent written and verbal communication skills, capable of conveying complex risk concepts clearly. Sound judgement and critical thinking, with the confidence to challenge constructively. Proactive and adaptable, with the ability to work in a fast-paced, evolving environment. Collaborative and creative problem solver, able to unify diverse groups to develop solutions. Commitment to professional development, with the ability to rapidly acquire deeper risk expertise as required. If you are a seasoned Risk Manager ready for a new challenge within the Defence & Security sector, we encourage you to apply now and join our client's team.
Curtis Recruitment Limited
Audit Associate
Curtis Recruitment Limited Cheltenham, Gloucestershire
Seeking an Audit Associate to join the Corporate Audit team of renowned accountancy firm, to be based in Cheltenham. The role would suit someone who has started ACA or ACCA studies and already has previous audit experience gained in a UK accountancy practiced environment. This firm offers a friendly, supportive working environment where talented people can thrive and along with a competitive salary you will enjoy a comprehensive flexible benefits package and a flexible approach to the working environment. As Audit Associate your responsibilities will include: Working as part of a team, or the first point of contact for clients on a day-to-day basis, anticipating client needs, and communicating effectively with clients Assisting in the planning, execution and finalisation of all areas of the audit assignment, and demonstrate an understanding of the different types of risk, considering and managing risk in all interactions with clients Producing work for the team leader, Manager and/or Partner review Nurture business development skills and identifying additional sales opportunities Demonstrate an application and solution-based approach to problem solving Identifying areas requiring improvement in the client s business processes and possible recommendations and assisting with the preparation of the Audit Findings Reports to be provided to the client Being aware of progress against the audit budget and being able to explain variances to the budget to the Manager Potentially travelling to other areas to support audit teams from other offices Continue to develop skills, building on existing knowledge Couching junior members of the team, providing guidance and assistance as required Please do apply for this role if you satisfy the following criteria: Significant auditing and accounting experience gained within a UK accountancy practice environment Be currently studying towards ACA/ACCA qualification Sound understanding of UKGAAP and accounting principles Along with corporate audit experience, Non-Profits and pensions experience would be advantageous The ability to assist and ultimately lead the fieldwork on clients sites Good general IT skills; Microsoft Office, especially Excel and ideally CaseWare Excellent communication skills Energy and enthusiasm with a desire for personal and career development A willingness to travel to client site is essential Submit your CV for this Audit Associate role Unfortunately, we cannot accept applications for this Audit Associate role from candidates that do not have the right to work in the UK, or require visa sponsorship, either currently or in the future. This includes those currently on a student or graduate visa. Additionally, candidates must have experience gained within UK accountancy practice. We stipulate these criteria due to the high volume of applications from outside of the UK. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
Dec 12, 2025
Full time
Seeking an Audit Associate to join the Corporate Audit team of renowned accountancy firm, to be based in Cheltenham. The role would suit someone who has started ACA or ACCA studies and already has previous audit experience gained in a UK accountancy practiced environment. This firm offers a friendly, supportive working environment where talented people can thrive and along with a competitive salary you will enjoy a comprehensive flexible benefits package and a flexible approach to the working environment. As Audit Associate your responsibilities will include: Working as part of a team, or the first point of contact for clients on a day-to-day basis, anticipating client needs, and communicating effectively with clients Assisting in the planning, execution and finalisation of all areas of the audit assignment, and demonstrate an understanding of the different types of risk, considering and managing risk in all interactions with clients Producing work for the team leader, Manager and/or Partner review Nurture business development skills and identifying additional sales opportunities Demonstrate an application and solution-based approach to problem solving Identifying areas requiring improvement in the client s business processes and possible recommendations and assisting with the preparation of the Audit Findings Reports to be provided to the client Being aware of progress against the audit budget and being able to explain variances to the budget to the Manager Potentially travelling to other areas to support audit teams from other offices Continue to develop skills, building on existing knowledge Couching junior members of the team, providing guidance and assistance as required Please do apply for this role if you satisfy the following criteria: Significant auditing and accounting experience gained within a UK accountancy practice environment Be currently studying towards ACA/ACCA qualification Sound understanding of UKGAAP and accounting principles Along with corporate audit experience, Non-Profits and pensions experience would be advantageous The ability to assist and ultimately lead the fieldwork on clients sites Good general IT skills; Microsoft Office, especially Excel and ideally CaseWare Excellent communication skills Energy and enthusiasm with a desire for personal and career development A willingness to travel to client site is essential Submit your CV for this Audit Associate role Unfortunately, we cannot accept applications for this Audit Associate role from candidates that do not have the right to work in the UK, or require visa sponsorship, either currently or in the future. This includes those currently on a student or graduate visa. Additionally, candidates must have experience gained within UK accountancy practice. We stipulate these criteria due to the high volume of applications from outside of the UK. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
Artis Recruitment
Employee Relations Lead
Artis Recruitment Bristol, Gloucestershire
This is a new, incredibly interesting role working for a growing successful global business as their ER specialist Lead. With flexible working, 2 days per week in the office, this role will support a diverse group of stakeholders across the business. Managing a small number of rolling ER case's, and specific more complex and detailed escalated instances. Reporting to the Head of HR, as part of the UK HR specialist teams. You will have a high degree of autonomy as the subject matter expert, and support from 2 senior HR Business Partners also based at the UK HQ.#. Key accountabilities will include: Provide advice and support to Operational & senior and management and employees to implement Employee Relations processes and to ensure there is alignment across the organisation Lead and direct due diligence and risk responsibilities associated with people changes. Maintain integrity of records and documentation required for employee relations issues. Develop and enhance in house Employee Relations processes across the business including, developing policies and generating innovation regarding Employee Relations matters. This is a fantastic opportunity to work with a strong team. You will need to have experience working within Employee Relations, possibly as a Senior HR advisor or Manager demonstrating excellent commercial acumen. A background working in complex working environments would be ideal as would the ability to illustrate how you have operated in highly collaborative organisations. You will be a self starter, comfortable to adapt and flex your style to different environments as required, be a confident communicator, with excellent report writing skills. The team are hugely collaborative, highly respected and in an ongoing growth phase. This role may suit someone looking for a broader, varied ER role. A reduced 4 day week may also be considered for the position. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Dec 12, 2025
Full time
This is a new, incredibly interesting role working for a growing successful global business as their ER specialist Lead. With flexible working, 2 days per week in the office, this role will support a diverse group of stakeholders across the business. Managing a small number of rolling ER case's, and specific more complex and detailed escalated instances. Reporting to the Head of HR, as part of the UK HR specialist teams. You will have a high degree of autonomy as the subject matter expert, and support from 2 senior HR Business Partners also based at the UK HQ.#. Key accountabilities will include: Provide advice and support to Operational & senior and management and employees to implement Employee Relations processes and to ensure there is alignment across the organisation Lead and direct due diligence and risk responsibilities associated with people changes. Maintain integrity of records and documentation required for employee relations issues. Develop and enhance in house Employee Relations processes across the business including, developing policies and generating innovation regarding Employee Relations matters. This is a fantastic opportunity to work with a strong team. You will need to have experience working within Employee Relations, possibly as a Senior HR advisor or Manager demonstrating excellent commercial acumen. A background working in complex working environments would be ideal as would the ability to illustrate how you have operated in highly collaborative organisations. You will be a self starter, comfortable to adapt and flex your style to different environments as required, be a confident communicator, with excellent report writing skills. The team are hugely collaborative, highly respected and in an ongoing growth phase. This role may suit someone looking for a broader, varied ER role. A reduced 4 day week may also be considered for the position. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Marley Risk Consultants Limited
Complaints Manager
Marley Risk Consultants Limited Bishops Cleeve, Gloucestershire
Complaints Manager Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the Property Latent Defects Insurance market across the UK. Established in 2013, with offices in Shrewsbury, Cheltenham and London, we are entering an exciting period of growth to meet the needs of our expanding client base. We are seeking a proactive and experienced Complaints Manager to lead our complaint s function, managing a team of three Complaints Handlers. You will oversee complex insurance complaints, multi-departmental issues, and contentious cases, ensuring resolution at the earliest opportunity while embedding a culture of continuous improvement across the business. Key Responsibilities Leadership & Team Management: Lead, mentor, and develop a team of three Complaints Handlers, ensuring high performance and professional growth. Allocate workloads effectively, monitor progress, and provide guidance on complex or contentious complaints. Foster a collaborative, supportive, and compliant team culture. Complaints Oversight & Resolution: Oversee the handling of complex, and contentious complaints, ensuring timely and robust resolution. Provide expert advice on complaints regulations and handling, ensuring compliance with evolving industry standards. Scrutinise complaints for potential reputational risks and escalate to Directors when necessary. Policy & Compliance: Ensure the complaints policy is developed, reviewed, and maintained in line with DISP, ICOBS and Customer Duty requirements. Oversee Ombudsman referrals and ensure responses meet regulatory and professional standards. Safeguard confidentiality and GDPR compliance across all complaints processes. Analysis & Reporting: Conduct root cause analysis of complaints and feed insights back into business processes to prevent recurrence. Produce high-quality reports for effective management oversight. Ensure lessons learned are communicated across the business to drive service improvements. Stakeholder Engagement: Work closely with line managers and claims teams to gain a full understanding of issues and support early resolution. Provide training and guidance to ensure all staff can identify potential complaints and refer them promptly in line with regulatory requirements and internal procedures Communicate effectively with service users, complainants, and external organisations, including Ombudsman services. Skills & Experience Required: Proven experience in complaints management within an insurance setting, ideally with leadership responsibilities. Strong understanding of the principles and components of the Complaints Process. Demonstrable experience handling complex and contentious complaints with professionalism under pressure. Experience in developing and embedding compliant systems and processes. Knowledge of issues concerning vulnerable people and ability to handle communications sensitively. Excellent written skills for drafting investigation reports, executive summaries, and formal responses. Strong verbal communication skills, able to engage confidently with staff at all levels, service users, and external stakeholders. Experience of Ombudsman referrals and regulatory compliance. Working knowledge of DISP, ICOBS and Customer Duty requirements. Ability to manage multiple priorities, deadlines, and de-escalate aggressive behaviour with empathy and firmness. Benefits: Enhanced company pension Cycle to work scheme Life Insurance (after probation) Private Medical Insurance (after probation) Employee Assistance Programme Free gym membership Tech scheme About the company At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind. We believe our people are our greatest asset. That s why we foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and make a real impact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice. Interested Click apply and you will be redirected to our careers page to complete your application.
Dec 12, 2025
Full time
Complaints Manager Marley Risk Consultants Ltd are a chartered Loss Adjusters servicing the Property Latent Defects Insurance market across the UK. Established in 2013, with offices in Shrewsbury, Cheltenham and London, we are entering an exciting period of growth to meet the needs of our expanding client base. We are seeking a proactive and experienced Complaints Manager to lead our complaint s function, managing a team of three Complaints Handlers. You will oversee complex insurance complaints, multi-departmental issues, and contentious cases, ensuring resolution at the earliest opportunity while embedding a culture of continuous improvement across the business. Key Responsibilities Leadership & Team Management: Lead, mentor, and develop a team of three Complaints Handlers, ensuring high performance and professional growth. Allocate workloads effectively, monitor progress, and provide guidance on complex or contentious complaints. Foster a collaborative, supportive, and compliant team culture. Complaints Oversight & Resolution: Oversee the handling of complex, and contentious complaints, ensuring timely and robust resolution. Provide expert advice on complaints regulations and handling, ensuring compliance with evolving industry standards. Scrutinise complaints for potential reputational risks and escalate to Directors when necessary. Policy & Compliance: Ensure the complaints policy is developed, reviewed, and maintained in line with DISP, ICOBS and Customer Duty requirements. Oversee Ombudsman referrals and ensure responses meet regulatory and professional standards. Safeguard confidentiality and GDPR compliance across all complaints processes. Analysis & Reporting: Conduct root cause analysis of complaints and feed insights back into business processes to prevent recurrence. Produce high-quality reports for effective management oversight. Ensure lessons learned are communicated across the business to drive service improvements. Stakeholder Engagement: Work closely with line managers and claims teams to gain a full understanding of issues and support early resolution. Provide training and guidance to ensure all staff can identify potential complaints and refer them promptly in line with regulatory requirements and internal procedures Communicate effectively with service users, complainants, and external organisations, including Ombudsman services. Skills & Experience Required: Proven experience in complaints management within an insurance setting, ideally with leadership responsibilities. Strong understanding of the principles and components of the Complaints Process. Demonstrable experience handling complex and contentious complaints with professionalism under pressure. Experience in developing and embedding compliant systems and processes. Knowledge of issues concerning vulnerable people and ability to handle communications sensitively. Excellent written skills for drafting investigation reports, executive summaries, and formal responses. Strong verbal communication skills, able to engage confidently with staff at all levels, service users, and external stakeholders. Experience of Ombudsman referrals and regulatory compliance. Working knowledge of DISP, ICOBS and Customer Duty requirements. Ability to manage multiple priorities, deadlines, and de-escalate aggressive behaviour with empathy and firmness. Benefits: Enhanced company pension Cycle to work scheme Life Insurance (after probation) Private Medical Insurance (after probation) Employee Assistance Programme Free gym membership Tech scheme About the company At Marley Risk Consultants, we are proud to be a market leader in latent defect insurance claims management. Since our founding in 2013, we ve built a reputation for excellence, integrity, and innovation in the insurance and construction sectors. Our team is trusted by major insurers to deliver expert, efficient, and fair claims solutions that protect both property and peace of mind. We believe our people are our greatest asset. That s why we foster a collaborative, supportive, and forward-thinking work environment where every team member is empowered to grow, contribute, and make a real impact. Whether you're an experienced professional or just starting your career, you'll find opportunities to develop your skills, take on meaningful challenges, and be part of a company that values your voice. Interested Click apply and you will be redirected to our careers page to complete your application.
Red Snapper Recruitment Limited
Senior Information, Advice and Guidance Advisor
Red Snapper Recruitment Limited City, Birmingham
Red Snapper Recruitment are recruiting for a senior information guidance advisor on behalf of our client based in Sandwell. The purpose of this role is to provide to deliver an effective trauma informed approach of first contact, care and support to clients who are victims/survivors of abuse. Location: West Bromwich/Sandwell Hours: 37.5 hours per week Salary: 29,267 - 33,281.98 DOE Please note female only need to apply, under Schedule 9 (part 1) of the Equality Act 2010 Main duties and responsibilities: Undertake risk assessments at initial contact, identify immediate needs and address immediate safety issues including impact on children using judgement and expertise. Provide advice and guidance on (this list is not exhaustive) on dynamics of domestic abuse, impact, accessing help and support, safety planning, safeguarding legal options information as well as providing self-reflective resources as appropriate. Develop specialist knowledge to response to victims with additional barriers such as people with disabilities, no recourse to public funds, so called honour-based violence and abuse, forced marriage, exploitation, visa limitations. To liaise daily with key partnerships such as the Multi Agency Safeguarding Hub (MASH) and police etc. to ensure they refer appropriate referrals for advice and/or support. Provide advice and support to professionals and liaise with other agencies on behalf of victims and survivors to ensure they receive the support and resources they need, where necessary. Check refuge availability across the region and make direct referrals to refuge and other accommodation where appropriate to increase safety and minimize homelessness. Support colleagues to deliver presentations and talks to help promote the organisation's services and/or raise awareness about domestic violence and abuse, as required by your line manager. Work within specific targets/KPIs Maintain the IAG database for analysis and reporting Person Specification: Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar. GCSEs English and Mathematics - Grade C or above. Experiencing working within a needs led service providing information and advice to vulnerable people, such as victims of domestic abuse/sexual violence. Experience of data inputting, analysis and monitoring large amounts of data, ensuring that records are accurate and up to date. Have knowledge of the Violence Against Women and Girls Strategy and the gendered nature of abuse. Understand relevant legislation, government policy and good practice requirements, particularly in safeguarding children and adults, homelessness, immigration and cultural diversity. Have knowledge of the Violence Against Women and Girls Strategy and the gendered nature of abuse. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR Justice is a market leading recruitment business dedicated to providing top quality candidates and services to the offender rehabilitation and supervision work sectors. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Dec 12, 2025
Full time
Red Snapper Recruitment are recruiting for a senior information guidance advisor on behalf of our client based in Sandwell. The purpose of this role is to provide to deliver an effective trauma informed approach of first contact, care and support to clients who are victims/survivors of abuse. Location: West Bromwich/Sandwell Hours: 37.5 hours per week Salary: 29,267 - 33,281.98 DOE Please note female only need to apply, under Schedule 9 (part 1) of the Equality Act 2010 Main duties and responsibilities: Undertake risk assessments at initial contact, identify immediate needs and address immediate safety issues including impact on children using judgement and expertise. Provide advice and guidance on (this list is not exhaustive) on dynamics of domestic abuse, impact, accessing help and support, safety planning, safeguarding legal options information as well as providing self-reflective resources as appropriate. Develop specialist knowledge to response to victims with additional barriers such as people with disabilities, no recourse to public funds, so called honour-based violence and abuse, forced marriage, exploitation, visa limitations. To liaise daily with key partnerships such as the Multi Agency Safeguarding Hub (MASH) and police etc. to ensure they refer appropriate referrals for advice and/or support. Provide advice and support to professionals and liaise with other agencies on behalf of victims and survivors to ensure they receive the support and resources they need, where necessary. Check refuge availability across the region and make direct referrals to refuge and other accommodation where appropriate to increase safety and minimize homelessness. Support colleagues to deliver presentations and talks to help promote the organisation's services and/or raise awareness about domestic violence and abuse, as required by your line manager. Work within specific targets/KPIs Maintain the IAG database for analysis and reporting Person Specification: Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar. GCSEs English and Mathematics - Grade C or above. Experiencing working within a needs led service providing information and advice to vulnerable people, such as victims of domestic abuse/sexual violence. Experience of data inputting, analysis and monitoring large amounts of data, ensuring that records are accurate and up to date. Have knowledge of the Violence Against Women and Girls Strategy and the gendered nature of abuse. Understand relevant legislation, government policy and good practice requirements, particularly in safeguarding children and adults, homelessness, immigration and cultural diversity. Have knowledge of the Violence Against Women and Girls Strategy and the gendered nature of abuse. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR Justice is a market leading recruitment business dedicated to providing top quality candidates and services to the offender rehabilitation and supervision work sectors. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.
Harvey Nash
Business Manager
Harvey Nash Edinburgh, Midlothian
Business Manager 9 Month Contract (Inside IR35) Hybrid, Glasgow/Edinburgh Starting ASAP Day Rate: £DOE Main Duties: BAU Develop and maintain effective business management systems, encompassing performance reporting, business planning, and risk management for audit delivery business groups click apply for full job details
Dec 12, 2025
Contractor
Business Manager 9 Month Contract (Inside IR35) Hybrid, Glasgow/Edinburgh Starting ASAP Day Rate: £DOE Main Duties: BAU Develop and maintain effective business management systems, encompassing performance reporting, business planning, and risk management for audit delivery business groups click apply for full job details
Fraud Investigations Manager
The Consulting Consortium Limited City, London
What's the Role? Our client is seeking an experienced and proactive Fraud Manager to oversee the banks fraud prevention, detection, and investigation functions. This role will take full ownership of the fraud management framework, ensuring an effective balance between fraud risk mitigation and an exceptional client experience click apply for full job details
Dec 12, 2025
Full time
What's the Role? Our client is seeking an experienced and proactive Fraud Manager to oversee the banks fraud prevention, detection, and investigation functions. This role will take full ownership of the fraud management framework, ensuring an effective balance between fraud risk mitigation and an exceptional client experience click apply for full job details
Hestia
Employment Specialist
Hestia
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employment Services in Barnet. Sounds great, what will I be doing? We are seeking a dedicated and adaptable professional to manage a caseload of up to 20 clients, supporting individuals with mental health conditions into meaningful employment using the IPS model. The ideal candidate will work closely with clinical teams, contribute to multi-disciplinary care planning, and build strong relationships with employers to tailor job opportunities. Strong organisational and communication skills are essential for managing referrals, job retention support, and compliance with NHS and Hestia protocols. The role also requires accurate KPI tracking, benefit guidance, and flexibility to work across various settings. A commitment to professional development, collaboration, and client-centred outcomes is key. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for Someone who is a self starter and comfortable with a lone working environment, you will have strong empathy skills and an eye for detail. You should have experience of supporting people in a job search and have made an impact on this. To succeed you would need to have worked in a target environment and used to meeting and exceeding targets. When will I be working? You will be working Monday to Friday 09:00 to 17:00 Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Dec 12, 2025
Full time
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employment Services in Barnet. Sounds great, what will I be doing? We are seeking a dedicated and adaptable professional to manage a caseload of up to 20 clients, supporting individuals with mental health conditions into meaningful employment using the IPS model. The ideal candidate will work closely with clinical teams, contribute to multi-disciplinary care planning, and build strong relationships with employers to tailor job opportunities. Strong organisational and communication skills are essential for managing referrals, job retention support, and compliance with NHS and Hestia protocols. The role also requires accurate KPI tracking, benefit guidance, and flexibility to work across various settings. A commitment to professional development, collaboration, and client-centred outcomes is key. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for Someone who is a self starter and comfortable with a lone working environment, you will have strong empathy skills and an eye for detail. You should have experience of supporting people in a job search and have made an impact on this. To succeed you would need to have worked in a target environment and used to meeting and exceeding targets. When will I be working? You will be working Monday to Friday 09:00 to 17:00 Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Julian House
Supported Housing Worker - Criminal Justice
Julian House Bath, Somerset
Job Role: Supported Housing Worker Criminal Justice Salary: £25,235 per year Hours: 37.5 hours per week Contract type: Permanent Location: Bath Additional information: Participation in an on-call, out-of-hours rota Valid driver's license and access to a car for business purposes About Julian House: Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you d like a real sense of job satisfaction, great career prospects, and a competitive benefits package, you could be who we re looking for! The Role: As a Supported Housing Worker, you ll be at the heart of making a real difference. Your role goes beyond managing referrals and assessing needs you ll empower clients to maintain their accommodation and take positive steps toward lasting change. Working across our supported housing services in beautiful Bath, you ll support a diverse and complex client group, tackling challenges with resilience, creativity, and empathy. Every day brings something new, from helping someone regain independence to building trust and stability. Collaboration is key you ll work closely with partners such as the National Probation Service, Police, and local support agencies, ensuring a joined-up approach that truly transforms lives. If you re passionate about people and thrive in a role where no two days are the same, this is your chance to make an impact that matters. Responsibilities include: Manage referrals and outcomes: Track and progress referrals into the service, ensuring smooth transitions and positive outcomes for service users. Assess needs and risks: Complete thorough needs and risk assessments, leading to tailored support plans that meet individual requirements and help reduce re-offending. Onboard new clients: Ensure clients understand their rights, responsibilities, and the conditions of their licence agreement when joining the service. Deliver high-quality support: Provide a person-centred service that is strength-based and trauma-informed, promoting empowerment and resilience. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. You can view the full job description by clicking here . Qualifications / Requirements: Experience working with people who may have complex needs and/or challenging behaviours. Understanding of the causes of offending, homelessness and social exclusion, and the approaches which seek to address these. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at Julian House charity shopA generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work you ll be doing, you ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about this role, please get in touch with the recruitment team at . We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don t miss out!
Dec 12, 2025
Full time
Job Role: Supported Housing Worker Criminal Justice Salary: £25,235 per year Hours: 37.5 hours per week Contract type: Permanent Location: Bath Additional information: Participation in an on-call, out-of-hours rota Valid driver's license and access to a car for business purposes About Julian House: Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more. If you d like a real sense of job satisfaction, great career prospects, and a competitive benefits package, you could be who we re looking for! The Role: As a Supported Housing Worker, you ll be at the heart of making a real difference. Your role goes beyond managing referrals and assessing needs you ll empower clients to maintain their accommodation and take positive steps toward lasting change. Working across our supported housing services in beautiful Bath, you ll support a diverse and complex client group, tackling challenges with resilience, creativity, and empathy. Every day brings something new, from helping someone regain independence to building trust and stability. Collaboration is key you ll work closely with partners such as the National Probation Service, Police, and local support agencies, ensuring a joined-up approach that truly transforms lives. If you re passionate about people and thrive in a role where no two days are the same, this is your chance to make an impact that matters. Responsibilities include: Manage referrals and outcomes: Track and progress referrals into the service, ensuring smooth transitions and positive outcomes for service users. Assess needs and risks: Complete thorough needs and risk assessments, leading to tailored support plans that meet individual requirements and help reduce re-offending. Onboard new clients: Ensure clients understand their rights, responsibilities, and the conditions of their licence agreement when joining the service. Deliver high-quality support: Provide a person-centred service that is strength-based and trauma-informed, promoting empowerment and resilience. Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined. You can view the full job description by clicking here . Qualifications / Requirements: Experience working with people who may have complex needs and/or challenging behaviours. Understanding of the causes of offending, homelessness and social exclusion, and the approaches which seek to address these. There are many great reasons to join our team! Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan 27 days annual leave , including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff) 30% staff discount at Julian House charity shopA generous and competitive pension scheme A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted Great opportunities for career development and free monthly training sessions from experienced facilitators For all the fantastic and valuable work you ll be doing, you ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands Reflective Practice sessions from objective, external facilitators Our Ethos As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats. DBS Checks We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. Get in touch If you have any questions about this role, please get in touch with the recruitment team at . We look forward to speaking with you soon! Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don t miss out!

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