Engineering Assistant Dewsbury Permanent Role Summary: We have a new opportunity available at NG Bailey for an engineering assistant to join our offsite manufacturing team. NG Bailey's o ffsite manufacture facilities offer fast-track delivery of bespoke mechanical and electrical solutions, design to budget, minimising onsite disruption and ensuring delivery to programme is guaranteed. The purpose of the role is to provide a professional and reliable support service to the project teams within our new facility. This role will initially be based in the Bradford region, however will move to a new site in Dewsbury once that facility is available in a few months time. Some of the key deliverables for this role will include: Comply with health and safety processes to ensure that the safety first and foremost message is visible and alive throughout all activities undertaken. Input/support ERP system adding elements of demand as requested by the engineers and project managers. Maintain the projects' health and safety files and inspection plans. Assist management in the deployment of document control, helping with the receipting, checking, printing, copying and distribution of project related documents Where required, maintain drawing/TQ registers and manage the production and issue of transmittal notes Coordinate the creation of new parts for the procurement department Compilation of handover packs for manufacturing and subcontractor document packs Coordinate the production of project documentation, and operation & maintenance manual (O&M) Amend department processes and ensure correctly stored in sharepoint as requested Book hotels, meeting rooms, cover reception, taking overflow telephone calls, and undertake general administration duties such as copying and scanning What we are looking for: Demonstrable experience in providing administrative support within a construction/engineering environment Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Salary sacrifice car scheme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Dec 12, 2025
Full time
Engineering Assistant Dewsbury Permanent Role Summary: We have a new opportunity available at NG Bailey for an engineering assistant to join our offsite manufacturing team. NG Bailey's o ffsite manufacture facilities offer fast-track delivery of bespoke mechanical and electrical solutions, design to budget, minimising onsite disruption and ensuring delivery to programme is guaranteed. The purpose of the role is to provide a professional and reliable support service to the project teams within our new facility. This role will initially be based in the Bradford region, however will move to a new site in Dewsbury once that facility is available in a few months time. Some of the key deliverables for this role will include: Comply with health and safety processes to ensure that the safety first and foremost message is visible and alive throughout all activities undertaken. Input/support ERP system adding elements of demand as requested by the engineers and project managers. Maintain the projects' health and safety files and inspection plans. Assist management in the deployment of document control, helping with the receipting, checking, printing, copying and distribution of project related documents Where required, maintain drawing/TQ registers and manage the production and issue of transmittal notes Coordinate the creation of new parts for the procurement department Compilation of handover packs for manufacturing and subcontractor document packs Coordinate the production of project documentation, and operation & maintenance manual (O&M) Amend department processes and ensure correctly stored in sharepoint as requested Book hotels, meeting rooms, cover reception, taking overflow telephone calls, and undertake general administration duties such as copying and scanning What we are looking for: Demonstrable experience in providing administrative support within a construction/engineering environment Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Salary sacrifice car scheme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Dec 12, 2025
Full time
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Dec 12, 2025
Full time
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Dec 12, 2025
Full time
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Are you an organised and efficient Receptionist or Travel Co-ordinator looking for a challenging and rewarding opportunity based in the centre of Manchester? Travel Coordinator / Receptionist An excellent opportunity has arisen for an experienced Receptionist to develop their existing skill set by joining as a Travel Coordinator / Receptionist at successful, full-service law firm based in Spinningfields, Manchester on a full-time, permanent basis. This role will support the day-to-day running of the firm, by managing and coordinating all travel needs. You will book all travel and accommodation for the firm, as well as gain experience assisting the Facilities Operation Manager with the management of the firm's fleet vehicles. While working as part of the Reception team you will also support the business as and when required, providing cover for lunch breaks, holidays, and busier periods. This will include greeting clients, booking and setting up meeting rooms, and assisting with events. This is a versatile role which will allow the right candidate to build on their existing experience whilst also trying something new and varied. You will interact with colleagues at all levels and help us to provide a first-class client service. We are therefore looking for a friendly, welcoming individual with exceptional communication skills, so previous office/reception experience is essential. This is a full-time on-site role (35 hours a week). Flexibility on shift pattern may be required at times. Job Duties and Responsibilities: Travel Coordinator Responsibilities: Book all travel on trains, planes and hotel accommodation via our travel booking software system Maintain filing system of all travel bookings via Microsoft Outlook Mailbox Apply refunds and amendments to all travel bookings as and when required Co-ordinate group events accommodation and travel bookings Produce weekly / obligatory reports via our travel booking software system Receptionist Responsibilities: Deliver a quality professional reception service to the firm's clients, partners, and employees at all times Maintain the Reception area housekeeping to ensure that it is always tidy and professional looking, including set-up and clear down of meeting rooms Meet and greet clients and visitors in a warm, friendly and professional manner Assist with meeting room booking requests as and when required Ensure catering and conference call/AV requirements are provided for each room booking, as necessary Answer incoming telephone calls and redirect to the appropriate person, taking accurate, clear telephone messages, and passing on to the relevant person in a timely fashion as and when required Knowledge, Skills and Experience Required: Previous admin and reception experience Excellent verbal and written communication skills Able work proactively and use initiative when managing tasks A willingness to learn and be flexible to support each element of the role Strong attention to detail Strong customer service skills Polite with a calm, professional manner and a positive solution outlook Good computer skills (including Outlook, Microsoft Word, and Excel) The Rewards: Competitive basic salary 25 days holiday plus office closure for Christmas and New Year Range of benefits as expected with leading law firm Apply today for immediate consideration!
Dec 11, 2025
Full time
Are you an organised and efficient Receptionist or Travel Co-ordinator looking for a challenging and rewarding opportunity based in the centre of Manchester? Travel Coordinator / Receptionist An excellent opportunity has arisen for an experienced Receptionist to develop their existing skill set by joining as a Travel Coordinator / Receptionist at successful, full-service law firm based in Spinningfields, Manchester on a full-time, permanent basis. This role will support the day-to-day running of the firm, by managing and coordinating all travel needs. You will book all travel and accommodation for the firm, as well as gain experience assisting the Facilities Operation Manager with the management of the firm's fleet vehicles. While working as part of the Reception team you will also support the business as and when required, providing cover for lunch breaks, holidays, and busier periods. This will include greeting clients, booking and setting up meeting rooms, and assisting with events. This is a versatile role which will allow the right candidate to build on their existing experience whilst also trying something new and varied. You will interact with colleagues at all levels and help us to provide a first-class client service. We are therefore looking for a friendly, welcoming individual with exceptional communication skills, so previous office/reception experience is essential. This is a full-time on-site role (35 hours a week). Flexibility on shift pattern may be required at times. Job Duties and Responsibilities: Travel Coordinator Responsibilities: Book all travel on trains, planes and hotel accommodation via our travel booking software system Maintain filing system of all travel bookings via Microsoft Outlook Mailbox Apply refunds and amendments to all travel bookings as and when required Co-ordinate group events accommodation and travel bookings Produce weekly / obligatory reports via our travel booking software system Receptionist Responsibilities: Deliver a quality professional reception service to the firm's clients, partners, and employees at all times Maintain the Reception area housekeeping to ensure that it is always tidy and professional looking, including set-up and clear down of meeting rooms Meet and greet clients and visitors in a warm, friendly and professional manner Assist with meeting room booking requests as and when required Ensure catering and conference call/AV requirements are provided for each room booking, as necessary Answer incoming telephone calls and redirect to the appropriate person, taking accurate, clear telephone messages, and passing on to the relevant person in a timely fashion as and when required Knowledge, Skills and Experience Required: Previous admin and reception experience Excellent verbal and written communication skills Able work proactively and use initiative when managing tasks A willingness to learn and be flexible to support each element of the role Strong attention to detail Strong customer service skills Polite with a calm, professional manner and a positive solution outlook Good computer skills (including Outlook, Microsoft Word, and Excel) The Rewards: Competitive basic salary 25 days holiday plus office closure for Christmas and New Year Range of benefits as expected with leading law firm Apply today for immediate consideration!
Total Facilities Recruitment Limited
Doncaster, Yorkshire
We are currently looking for a receptionist to work on our clients site within Doncaster working in the front of house team ensuring all tenants and visitors receive a 5 service. The position is working in the front of house team working on the ground floor ensuring incoming visitors are seen to and assisted accordingly, emails and phone calls are answered and dealt with and dealing with any additional queries from visitors. There is also administrative duties involved Receptionist Doncaster 12th Decemeber to 27th February 8am-5pm Monday to Friday Responsibilities: Ensure a five service is delivered by welcoming visitors and directing them accordingly Ensure all calls and emails are answered promptly and accordingly Manage the reception and helpdesk inbox Deal with any queries from occupiers or workers Signing in visitors and helping with directions Report any relevant information and issues to Front of House Manager and designated Facilities Management team Ensuring the front of house area is immaculately presented replenish stock in kitchens and ensure areas are tidy We are looking for candidates with customer facing experience in: Hotels Corporate Airlines Marketing/Event Looking for someone that is enthusiastic about ensuring a high level of service is delivered at all times Friendly, professional, bubbly personality Always be extremely well presented (must own a Black/Navy Suit with matching Blazer, White Shirt, Black Court Shoes (tie for male . Fantastic communication skills as you will be dealing with high profile clients. DUE TO THE LEVELS OF APPLICATIONS, ONLY SUITABLE CANDIDATES WILL BE CONTACTED
Dec 11, 2025
Seasonal
We are currently looking for a receptionist to work on our clients site within Doncaster working in the front of house team ensuring all tenants and visitors receive a 5 service. The position is working in the front of house team working on the ground floor ensuring incoming visitors are seen to and assisted accordingly, emails and phone calls are answered and dealt with and dealing with any additional queries from visitors. There is also administrative duties involved Receptionist Doncaster 12th Decemeber to 27th February 8am-5pm Monday to Friday Responsibilities: Ensure a five service is delivered by welcoming visitors and directing them accordingly Ensure all calls and emails are answered promptly and accordingly Manage the reception and helpdesk inbox Deal with any queries from occupiers or workers Signing in visitors and helping with directions Report any relevant information and issues to Front of House Manager and designated Facilities Management team Ensuring the front of house area is immaculately presented replenish stock in kitchens and ensure areas are tidy We are looking for candidates with customer facing experience in: Hotels Corporate Airlines Marketing/Event Looking for someone that is enthusiastic about ensuring a high level of service is delivered at all times Friendly, professional, bubbly personality Always be extremely well presented (must own a Black/Navy Suit with matching Blazer, White Shirt, Black Court Shoes (tie for male . Fantastic communication skills as you will be dealing with high profile clients. DUE TO THE LEVELS OF APPLICATIONS, ONLY SUITABLE CANDIDATES WILL BE CONTACTED
Total Facilities Recruitment Limited
Stoke Gifford, Gloucestershire
We are currently looking for a receptionist to work on our clients site within Bristol working in the front of house team ensuring all tenants and visitors receive a 5 service. The position is working in the facilities team working on the ground floor ensuring incoming visitors are seen to and assisted accordingly, emails and phone calls are answered and dealt with and dealing with any additional queries from visitors. There is also administrative duties involved. Responsibilities: Manage the client / reception area, welcoming visitors and issuing visitor passes and providing refreshments for clients in meeting rooms. Managing the meeting rooms in the office, ensuring bookings are made for the rooms and the rooms are set up as required to accommodate the different types of meetings. Liaise with colleagues on site and to be the onsite point of contact for Corporate Services. Manage the stock replenishing of free issue refreshments, including the collection of deliveries and issuing in the breakout space. Responsible for the collection of post and issue to colleagues Responsible or the ordering and stocking of stationery, including printer paper and toners. Liaising with the Corporate Services Manager and reporting any workplace issues via the helpdesk Liaise with the building management team to ensure that all landlord related issues are raised and managed to completion in a timely manner. Provide Broker events support and co-ordination. Liaise with IT to raise any IT related issues or concerns. Completing daily walk rounds ensuring site is tidy, organised and a safe working environment for building users. Complete cleaning audits and raise any cleaning concerns to the onsite/ mobile team. Logging jobs on the system. Chasing and updating colleagues on progress. Monday to Friday 8:30am-5pm Starting asap Requires a Basic DBS certificate We are looking for candidates with customer facing experience in: Hotels Corporate Airlines Marketing/Event Looking for someone that is enthusiastic about ensuring a high level of service is delivered at all times Friendly, professional, bubbly personality Always be extremely well presented (must own a Black/Navy Suit with matching Blazer, White Shirt, Black Court Shoes (tie for male . Fantastic communication skills as you will be dealing with high profile clients. DUE TO THE LEVELS OF APPLICATIONS, ONLY SUITABLE CANDIDATES WILL BE CONTACTED
Dec 11, 2025
Seasonal
We are currently looking for a receptionist to work on our clients site within Bristol working in the front of house team ensuring all tenants and visitors receive a 5 service. The position is working in the facilities team working on the ground floor ensuring incoming visitors are seen to and assisted accordingly, emails and phone calls are answered and dealt with and dealing with any additional queries from visitors. There is also administrative duties involved. Responsibilities: Manage the client / reception area, welcoming visitors and issuing visitor passes and providing refreshments for clients in meeting rooms. Managing the meeting rooms in the office, ensuring bookings are made for the rooms and the rooms are set up as required to accommodate the different types of meetings. Liaise with colleagues on site and to be the onsite point of contact for Corporate Services. Manage the stock replenishing of free issue refreshments, including the collection of deliveries and issuing in the breakout space. Responsible for the collection of post and issue to colleagues Responsible or the ordering and stocking of stationery, including printer paper and toners. Liaising with the Corporate Services Manager and reporting any workplace issues via the helpdesk Liaise with the building management team to ensure that all landlord related issues are raised and managed to completion in a timely manner. Provide Broker events support and co-ordination. Liaise with IT to raise any IT related issues or concerns. Completing daily walk rounds ensuring site is tidy, organised and a safe working environment for building users. Complete cleaning audits and raise any cleaning concerns to the onsite/ mobile team. Logging jobs on the system. Chasing and updating colleagues on progress. Monday to Friday 8:30am-5pm Starting asap Requires a Basic DBS certificate We are looking for candidates with customer facing experience in: Hotels Corporate Airlines Marketing/Event Looking for someone that is enthusiastic about ensuring a high level of service is delivered at all times Friendly, professional, bubbly personality Always be extremely well presented (must own a Black/Navy Suit with matching Blazer, White Shirt, Black Court Shoes (tie for male . Fantastic communication skills as you will be dealing with high profile clients. DUE TO THE LEVELS OF APPLICATIONS, ONLY SUITABLE CANDIDATES WILL BE CONTACTED
Exciting Opportunity to join a leading Energy company - Temp to Perm Your new company A leading integrated energy company with a strong global presence, offering employees the opportunity to work on impactful projects that power economies across the world. The company values innovation, collaboration, and professional growth, making it an exciting environment for those looking to build a rewarding career in the dynamic energy sector. Your new role Manage reception duties, answer calls and handle email correspondence across the business Organise post and packages, maintain stationery and equipment, and shop for office needs while controlling costsTravel & Accommodation, coordinate flight bookings for multiple offices, arrange hotel stays, and facilitate local transportation for staff and directorsPrepare meeting rooms, order refreshments, and maintain calendars for key company events and holidaysFinancial & Reporting Tasks: Reconcile monthly credit card statements, manage petty cash and inventory reports, and liaise with accounts for invoicingVisa & Documentation: Compose letters for visa purposes, process applications, and provide administrative support across international offices What you'll need to succeed Strong Organisational skills and ability to manage multiple tasks, prioritise and maintain accurate records Professional phone and email etiquette, and clear coordination with internal and international teams Accuracy in financial reconciliations, visa documentation, and calendar management Proactive in finding cost-saving options, resolving logistical challenges, and supporting staff needs Competence with office software MS Office, booking systems and handling reports What you'll get in return Bonus (based on performance) 25 days annual holiday Bupa medical Travel insurance Gym allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dec 11, 2025
Full time
Exciting Opportunity to join a leading Energy company - Temp to Perm Your new company A leading integrated energy company with a strong global presence, offering employees the opportunity to work on impactful projects that power economies across the world. The company values innovation, collaboration, and professional growth, making it an exciting environment for those looking to build a rewarding career in the dynamic energy sector. Your new role Manage reception duties, answer calls and handle email correspondence across the business Organise post and packages, maintain stationery and equipment, and shop for office needs while controlling costsTravel & Accommodation, coordinate flight bookings for multiple offices, arrange hotel stays, and facilitate local transportation for staff and directorsPrepare meeting rooms, order refreshments, and maintain calendars for key company events and holidaysFinancial & Reporting Tasks: Reconcile monthly credit card statements, manage petty cash and inventory reports, and liaise with accounts for invoicingVisa & Documentation: Compose letters for visa purposes, process applications, and provide administrative support across international offices What you'll need to succeed Strong Organisational skills and ability to manage multiple tasks, prioritise and maintain accurate records Professional phone and email etiquette, and clear coordination with internal and international teams Accuracy in financial reconciliations, visa documentation, and calendar management Proactive in finding cost-saving options, resolving logistical challenges, and supporting staff needs Competence with office software MS Office, booking systems and handling reports What you'll get in return Bonus (based on performance) 25 days annual holiday Bupa medical Travel insurance Gym allowance What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Yellow 42 Recruitment are delighted to be assisting one of our partners in presenting an exciting opportunity to join their team as a Reception Manager, for their hotel in Oban. This position is ideal for individuals who are passionate about hospitality and are eager to contribute to the success of a dynamic business. About the role As Reception Manager, you will play a pivotal role in overseeing the front desk operations and ensuring that every guest enjoys a memorable and seamless experience from arrival to departure. Effective cost control is central within your role as Reception Manager. By managing resources carefully and making informed decisions, you will contribute positively to the overall efficiency and profitability of the business. This position requires you to possess and maintain a strong understanding of both the hotel's products and the local area. This knowledge will enable you to provide accurate and helpful information to guests whenever it is requested, enhancing their overall stay. Effective collaboration with all departments is a key aspect of the role of Reception Manager. You must ensure that accurate reports and necessary information are provided promptly upon request, supporting the smooth operation of the hotel. You must also ensure full cooperation and compliance with all relevant legislation applicable to your position. Adhering to these regulations is crucial for the safe and lawful operation of the business. You are expected to participate in training and development activities that support your continued growth, ensuring that you remain effective and well-equipped to fulfil your responsibilities as Reception Manager. Ultimately, you and your team will be accountable for maximising room revenues in accordance with Company standards, ensuring commercial targets are met, while upholding the quality of the guest experience. What they need from you Strong proficiency in Excel and confidence with numerical tasks are essential for this position. Additionally, candidates who hold a degree in a business-related subject will be highly regarded. Experience with Rezlynx and Guestline systems is a distinct advantage. If you have proven expertise in these areas, we encourage you to apply. The ideal candidate for the role of Reception Manager will have at least 1 years experience in a similar position. You will possess outstanding customer service skills and demonstrate exceptional attention to detail throughout all aspects of the role. What is on offer Competitive salary and share of the tips Option of staff accommodation for a small monthly charge. Discounted hotel stays for you, family and friends. Opportunity for annual bonus based on KPIs and on-target P&L. To be part of one of the UK s largest independent hotel groups, offering excellent opportunity for growth and exploring new career paths and progression. Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK. About Yellow 42 Yellow 42 are a recruitment agency specialising in hospitality roles - both temporary and permanent.
Dec 08, 2025
Full time
Yellow 42 Recruitment are delighted to be assisting one of our partners in presenting an exciting opportunity to join their team as a Reception Manager, for their hotel in Oban. This position is ideal for individuals who are passionate about hospitality and are eager to contribute to the success of a dynamic business. About the role As Reception Manager, you will play a pivotal role in overseeing the front desk operations and ensuring that every guest enjoys a memorable and seamless experience from arrival to departure. Effective cost control is central within your role as Reception Manager. By managing resources carefully and making informed decisions, you will contribute positively to the overall efficiency and profitability of the business. This position requires you to possess and maintain a strong understanding of both the hotel's products and the local area. This knowledge will enable you to provide accurate and helpful information to guests whenever it is requested, enhancing their overall stay. Effective collaboration with all departments is a key aspect of the role of Reception Manager. You must ensure that accurate reports and necessary information are provided promptly upon request, supporting the smooth operation of the hotel. You must also ensure full cooperation and compliance with all relevant legislation applicable to your position. Adhering to these regulations is crucial for the safe and lawful operation of the business. You are expected to participate in training and development activities that support your continued growth, ensuring that you remain effective and well-equipped to fulfil your responsibilities as Reception Manager. Ultimately, you and your team will be accountable for maximising room revenues in accordance with Company standards, ensuring commercial targets are met, while upholding the quality of the guest experience. What they need from you Strong proficiency in Excel and confidence with numerical tasks are essential for this position. Additionally, candidates who hold a degree in a business-related subject will be highly regarded. Experience with Rezlynx and Guestline systems is a distinct advantage. If you have proven expertise in these areas, we encourage you to apply. The ideal candidate for the role of Reception Manager will have at least 1 years experience in a similar position. You will possess outstanding customer service skills and demonstrate exceptional attention to detail throughout all aspects of the role. What is on offer Competitive salary and share of the tips Option of staff accommodation for a small monthly charge. Discounted hotel stays for you, family and friends. Opportunity for annual bonus based on KPIs and on-target P&L. To be part of one of the UK s largest independent hotel groups, offering excellent opportunity for growth and exploring new career paths and progression. Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK. About Yellow 42 Yellow 42 are a recruitment agency specialising in hospitality roles - both temporary and permanent.
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What is in it for you as Front Office Manager Salary and Tronc package Annual bonus linked to KPIs HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover Complimentary dry cleaning of your uniform & meals on duty Career development with recognised training providers Friends & family rates across Iconic Luxury Hotels 25% discount on all food & beverage Wellbeing calendar of events & team socials Season ticket loan, cycle-to-work scheme & secure bike storage Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way! About you as Front Office Manager With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring: Experience leading front office or reception teams in luxury hospitality A passion for five star service that feels personal and effortless The ability to inspire, develop and support your team Strong financial acumen combined with an analytic approach and acute decision making abilities Quick yet natural rapport-building skills with guests and the team Previous knowledge of Opera / Cloud is highly desirable Key responsibilities of the Front Office Manager (a sprinkling but not limited to): As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team Take ownership of financial transactions and credit levels, monitoring accuracy for business protection Lead from the front, acting as the go to person for guest requests and little unexpected moments Take pride in ensuring the welfare of the team plus driving their training and progression Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management Deliver a highly personalised, polished service that makes every guest feel at home Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives Maintain excellent working knowledge of all hotel departments for maximum efficiency Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office Fly the flag high for fire and health and safety for the team and guests We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Oct 06, 2025
Full time
Expect the unexpected Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel. A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces. What is in it for you as Front Office Manager Salary and Tronc package Annual bonus linked to KPIs HOD level benefits, including enhanced holiday, private medical care & cashback healthcare cover Complimentary dry cleaning of your uniform & meals on duty Career development with recognised training providers Friends & family rates across Iconic Luxury Hotels 25% discount on all food & beverage Wellbeing calendar of events & team socials Season ticket loan, cycle-to-work scheme & secure bike storage Employee recognition awards, refer-a-friend incentives, seasonal gifts and plenty more dandy perks along the way! About you as Front Office Manager With natural charm, style and warmth, you make unforgettable first impressions! As a team leader and team player, you would bring: Experience leading front office or reception teams in luxury hospitality A passion for five star service that feels personal and effortless The ability to inspire, develop and support your team Strong financial acumen combined with an analytic approach and acute decision making abilities Quick yet natural rapport-building skills with guests and the team Previous knowledge of Opera / Cloud is highly desirable Key responsibilities of the Front Office Manager (a sprinkling but not limited to): As Head of Department, be responsible for leading reception, nights and duty managers as well as playing a key part of the HOD team Take ownership of financial transactions and credit levels, monitoring accuracy for business protection Lead from the front, acting as the go to person for guest requests and little unexpected moments Take pride in ensuring the welfare of the team plus driving their training and progression Coordinate with our Reservations Supervisor regarding VIPS, special request records and room management Deliver a highly personalised, polished service that makes every guest feel at home Generate and analyse reports regarding occupancy, upselling, guest satisfaction and revenue, focusing on achieving financial departmental objectives Maintain excellent working knowledge of all hotel departments for maximum efficiency Take the lead in usage of in house systems, including the MTH app, Opera, Knowcross and Microsoft Office Fly the flag high for fire and health and safety for the team and guests We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Restaurant Manager - Accommodation Available - New Milton, Hampshire Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more. What's in it for you? Attractive salary and service charge Annual performance-based bonus scheme Private healthcare Company pension Accommodation available if required Employee recognition awards Cashback healthcare cover after probation Continued career development with recognised training providers Generous friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Discount on spa treatment and products Refer a friend incentive Team social events, seasonal gifts and much more Restaurant Manager - About you Proven experience in managing a restaurant in the luxury sector is essential Previous management experience in a high volume restaurant is desirable Confidence managing a large team in a fast paced environment Experience in delivering training, writing rotas and team management Pro-active and passionate for your work and communication with colleagues Enthusiastic about hospitality and 5 star service Keen eye for detail and flexible attitude Aim of the Restaurant Manager role In this Head of Department role, it will be to lead the delivery of exceptional customer service and motivating team members to reach their growth potential through continuous learning and development. You will be responsible for increasing profitability by reducing costs and wastage, whilst increasing spends and business, as well as improving productivity Key responsibilities of the Restaurant Manager Take ownership of managing the restaurant, stillroom and room service within The Dining Room Have a strong customer facing presence in restaurant trading peak times and ensure that service is performed at high level in a professional manner Support Assistant Restaurant Managers with training to keep 5 star standards Delegate responsibilities and tasks to the Assistant Managers and Supervisors, other employees effectively ensuring follow up and accountability Take ownership for the administration of the restaurant reporting to the Food and Beverage Operations Director Take ownership for the preparation and presentation of trainings and briefings to the Company's specification To hold monthly staff meetings to ensure effective communication and control Respectfully support disciplinary matters within the restaurant Be aware and confident of product knowledge of all services offered in the Hotel to ensure that all guests' wishes are met as far as reasonably possible Continuously keep staff informed of restaurant and room service and hotel goals, budgets and standards Assist the Food and Beverage Operations Director in keeping the Deputy General Manager and General Manager informed of all comments and complaints received from guests and to use these where possible to improve service standards showing integrity and discretion at all times To handle and follow up on every type of guest comment and feedback To liaise with Reception / Reservations re table bookings and special requests Implement appropriate strategies to resolve adverse trends and improve sales together with Food and Beverage Operations Director To show a constant united front of management to the staff through respect, listening, training and teamwork If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Oct 04, 2025
Full time
Restaurant Manager - Accommodation Available - New Milton, Hampshire Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more. What's in it for you? Attractive salary and service charge Annual performance-based bonus scheme Private healthcare Company pension Accommodation available if required Employee recognition awards Cashback healthcare cover after probation Continued career development with recognised training providers Generous friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Discount on spa treatment and products Refer a friend incentive Team social events, seasonal gifts and much more Restaurant Manager - About you Proven experience in managing a restaurant in the luxury sector is essential Previous management experience in a high volume restaurant is desirable Confidence managing a large team in a fast paced environment Experience in delivering training, writing rotas and team management Pro-active and passionate for your work and communication with colleagues Enthusiastic about hospitality and 5 star service Keen eye for detail and flexible attitude Aim of the Restaurant Manager role In this Head of Department role, it will be to lead the delivery of exceptional customer service and motivating team members to reach their growth potential through continuous learning and development. You will be responsible for increasing profitability by reducing costs and wastage, whilst increasing spends and business, as well as improving productivity Key responsibilities of the Restaurant Manager Take ownership of managing the restaurant, stillroom and room service within The Dining Room Have a strong customer facing presence in restaurant trading peak times and ensure that service is performed at high level in a professional manner Support Assistant Restaurant Managers with training to keep 5 star standards Delegate responsibilities and tasks to the Assistant Managers and Supervisors, other employees effectively ensuring follow up and accountability Take ownership for the administration of the restaurant reporting to the Food and Beverage Operations Director Take ownership for the preparation and presentation of trainings and briefings to the Company's specification To hold monthly staff meetings to ensure effective communication and control Respectfully support disciplinary matters within the restaurant Be aware and confident of product knowledge of all services offered in the Hotel to ensure that all guests' wishes are met as far as reasonably possible Continuously keep staff informed of restaurant and room service and hotel goals, budgets and standards Assist the Food and Beverage Operations Director in keeping the Deputy General Manager and General Manager informed of all comments and complaints received from guests and to use these where possible to improve service standards showing integrity and discretion at all times To handle and follow up on every type of guest comment and feedback To liaise with Reception / Reservations re table bookings and special requests Implement appropriate strategies to resolve adverse trends and improve sales together with Food and Beverage Operations Director To show a constant united front of management to the staff through respect, listening, training and teamwork If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly - Manchester Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 04, 2025
Full time
Assistant Reception Manager - DoubleTree by Hilton Manchester - Piccadilly - Manchester Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Reception Manager Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. Salary 33,500 We have a fantastic opportunity for a Reception Manager at Warner Hotels. The reception area is a fundamental part of our guests' experience when staying at Warner. As a Reception Manager you leading one great team, you will play an integral part in providing a perfect customer journey for our guests. What will I be doing? Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team. You will direct, lead and coach the team's activities within Reception to ensure all areas of responsibilities are covered. By leading and working with a large diverse and multi-skilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive. What are we looking for? A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement. Ability to effectively lead, motivate and engage your leaders and team, even in times of high demand. Able to manage multiple priorities and adapt quickly to changing requirements Willingness to challenge if standards aren't meeting required levels Be able to make decisions confidently Capable of monitoring guest insights, using feedback to drive a culture of improvement Ability to coach and develop team to improve performance Able to create a rewarding environment that encourages high team engagement What skills do I need? Experience of leading a large team in a customer facing environment The ability to manage costs in line with budgets Have the ability to create an environment where the team are able to grow and develop Effective communicator with the ability to clearly articulate ideas The benefits of working with us A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) Free use of gym and leisure facilities Free or 60% discounted food onsite Access to fantastic discounts and offers with many national brands and retailers Access to use the company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Oct 04, 2025
Full time
Reception Manager Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities. Salary 33,500 We have a fantastic opportunity for a Reception Manager at Warner Hotels. The reception area is a fundamental part of our guests' experience when staying at Warner. As a Reception Manager you leading one great team, you will play an integral part in providing a perfect customer journey for our guests. What will I be doing? Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team. You will direct, lead and coach the team's activities within Reception to ensure all areas of responsibilities are covered. By leading and working with a large diverse and multi-skilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive. What are we looking for? A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement. Ability to effectively lead, motivate and engage your leaders and team, even in times of high demand. Able to manage multiple priorities and adapt quickly to changing requirements Willingness to challenge if standards aren't meeting required levels Be able to make decisions confidently Capable of monitoring guest insights, using feedback to drive a culture of improvement Ability to coach and develop team to improve performance Able to create a rewarding environment that encourages high team engagement What skills do I need? Experience of leading a large team in a customer facing environment The ability to manage costs in line with budgets Have the ability to create an environment where the team are able to grow and develop Effective communicator with the ability to clearly articulate ideas The benefits of working with us A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level) 20% discount for you, family & friends across our Bourne Leisure brands Warner Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use) Free use of gym and leisure facilities Free or 60% discounted food onsite Access to fantastic discounts and offers with many national brands and retailers Access to use the company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at:
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Oct 03, 2025
Full time
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Front of House / Receptionist - Casual Nights Derby, Pride Park. 13.00p/h We're looking for an extra set of hands to assist the night shift manager, providing front desk and operational support on a casual basis. Night shift is usually 22:45-07:00 Shifts will involve: Greeting and late arrivals and getting guests checked in, answering the phone for internal and external queries, helping service food and drinks and keeping front of house areas clean and tidy. What we're looking for Experience in a similar role in either a hotel would be preferable. Experience in a relevant customer facing role is essential. Fluent English written and verbal Friendly and reliable APPLY NOW or call Ella on (phone number removed) for further information.
Oct 03, 2025
Full time
Front of House / Receptionist - Casual Nights Derby, Pride Park. 13.00p/h We're looking for an extra set of hands to assist the night shift manager, providing front desk and operational support on a casual basis. Night shift is usually 22:45-07:00 Shifts will involve: Greeting and late arrivals and getting guests checked in, answering the phone for internal and external queries, helping service food and drinks and keeping front of house areas clean and tidy. What we're looking for Experience in a similar role in either a hotel would be preferable. Experience in a relevant customer facing role is essential. Fluent English written and verbal Friendly and reliable APPLY NOW or call Ella on (phone number removed) for further information.
Assistant Reception Manager - St Andrews 32,240.00 Per Annum / 15.50 Per Hour, 40 Hours per week Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Oct 02, 2025
Full time
Assistant Reception Manager - St Andrews 32,240.00 Per Annum / 15.50 Per Hour, 40 Hours per week Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team. As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality. Key Responsibilities: Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service. Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy. Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures. Reservation Management: Manage room reservations, cancellations, and modifications with accuracy. Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies. Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently. Standards and Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations. Our ideal candidate will have: Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. Strong leadership skills with the ability to inspire and manage a team effectively. Excellent communication and interpersonal skills. Proficiency in hotel management software (e.g., Opera, PMS). Strong organizational skills and attention to detail. Ability to handle stressful situations with a calm and professional demeanor. Flexibility to work various shifts, including weekends and holidays. In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme. Generous refer-a-friend bonuses, starting at 250. Caring for your health and wellbeing, both in and outside of work A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated. Fancy joining our team? We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
Night Porter / Auditor - Accommodation Available - Forest Row, East Sussex If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key. The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential. Key Responsibilities: To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way. To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly. To act in a pro-active and efficient way when handling and storing luggage on arrival and departure. To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally. To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night. To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day. To ensure the hotel's promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards. To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency. Night Porter Key Attributes To provide a warm. friendly welcome/au revoir to all our guests, and be both personable, attentive and professional at all times Have an excellent command of the English language both verbal and written Outstanding communication skills. Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems. Able to demonstrate a clear understanding of the highest level of customer service. Willing to work on your own initiative as well as part of a team when required Good attention to detail. Previous experience in a similar role and comfortable carrying out night audits would be desired. Keen to learn about the local area and hotel product knowledge If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received. Due to our rural location you will need your own transport At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about. About Ashdown Park Hotel & Country Club: Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience. Why work at Ashdown Park Hotel & Country Club: As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you! Benefits To support and reward our staff we offer: Generous share of the monthly Service Charge Career development with accredited training providers Enhanced holiday programme & reward scheme for long service Employee Assistance Programme - Hospitality Action Meals provided by our talented kitchen team We have plenty of free parking Generous 'Refer a Friend' bounty incentive We also have amazing recognition awards for exceptional customer service Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are! (after successful completion of probation period) Discounts available for spa treatments and for food and beverage (after successful completion of probation period) Uniform provided Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker. Service Charge is dependant upon overall sales performance
Oct 01, 2025
Full time
Night Porter / Auditor - Accommodation Available - Forest Row, East Sussex If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key. The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential. Key Responsibilities: To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way. To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly. To act in a pro-active and efficient way when handling and storing luggage on arrival and departure. To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally. To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night. To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day. To ensure the hotel's promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards. To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency. Night Porter Key Attributes To provide a warm. friendly welcome/au revoir to all our guests, and be both personable, attentive and professional at all times Have an excellent command of the English language both verbal and written Outstanding communication skills. Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems. Able to demonstrate a clear understanding of the highest level of customer service. Willing to work on your own initiative as well as part of a team when required Good attention to detail. Previous experience in a similar role and comfortable carrying out night audits would be desired. Keen to learn about the local area and hotel product knowledge If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received. Due to our rural location you will need your own transport At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about. About Ashdown Park Hotel & Country Club: Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience. Why work at Ashdown Park Hotel & Country Club: As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you! Benefits To support and reward our staff we offer: Generous share of the monthly Service Charge Career development with accredited training providers Enhanced holiday programme & reward scheme for long service Employee Assistance Programme - Hospitality Action Meals provided by our talented kitchen team We have plenty of free parking Generous 'Refer a Friend' bounty incentive We also have amazing recognition awards for exceptional customer service Reduced price stays in all of our hotels after successful completion of probation period where you are treated like a guest no matter who you are! (after successful completion of probation period) Discounts available for spa treatments and for food and beverage (after successful completion of probation period) Uniform provided Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker. Service Charge is dependant upon overall sales performance
What you'll be doing Facilities duties: Support the delivery of all building management, facilities and maintenance services at Carmelite House. Conduct regular inspections of all Hachette occupied floor areas, communal spaces, meeting rooms, shower and toilet facilities, etc. Recording of all defects, faults, breakdowns and repairs onto on-line tracker registers Reporting faults and breakdowns to the specific approved contractor or appointed service provider for actioning and ensure they are attended to and resolved within the given time frames. Manage and maintain the Facilities Help Desk email account, ensuring all requests, enquiries and reports are responded to and resolved in a timely and efficient manner. Carry out regular checks on first aid box contents, central stationery stocks, notice board posters and general signage to ensure they are at the correct levels and displays are current. To provide ad hoc support to the Post Room team in their daily duties as may be necessary including setting up/re-setting of furniture for larger conference events. To provide ad hoc support to the Print Room team as may be necessary. Assist the Building Manager with the delivery of Health &Safety checks and to participate in emergency planning, incident management and building evacuations as required. Manage and process the Meridian compliance database system, including chasing up and up-dating due and expired documentation and relevant actions. To assist the receptionist in Co-ordinating approved quotations, raising purchase orders on the SAP system for sending out to service providers. Organise Fire Marshall and First Aid training for staff members, including up-dating training records and display posters. Be the Facilities team representative for all new staff starters and leavers procedures including carrying out building induction tours. Lifting and transporting standard boxes of books and furniture items, etc, with the aid of suitable, designated, trollies. Assist the Receptionist in managing the access control system, setting up and printing new ID cards as required Manage the various types of lockers located around the building including key issuing and up-dating admin database records. Order specific stationery and furniture items for the team and other users including DSE working from home equipment requirements. Assist with internal office churn moves in terms of furniture relocations, desk set ups and general ad-hoc tasks. Collate and record daily building occupancy statistics. Management of the 6th Story are area display books and how they are presented. Organise regular collection of charity and/or surplus books from floors for re-assignment to other display areas or disposal. Recording and safe storage of all lost property items ready for collection or disposal after set period of time. To be first line support cover for the reception desk during Receptionist lunch time and short term sick periods. Reception duties: Greet visitors, staff and contractors in a professional and courteous manner at all times. Answer and manage incoming calls, emails and enquiries in a friendly, efficient and effective way. Maintain a tidy and welcoming reception desk, ensuring area remains presentable and clutter free at all times. Manage the visitor management system, recording visitor arrivals and contacting the respective host. Issue daily temporary staff access passes and recording them on the card management database system This is not an exclusive or exhaustive list of duties, and the job holder be required to undertake such other tasks as may reasonably be required. Who we are looking for Skills/Knowledge/Personal Attributes: Previous experience working within a facilities, property management or hotel environment is essential. Excellent communication and interpersonal skills with a professional and client focus demeanour. Polite, courteous and have a personable and approachable manner. Strong IT skills including Microsoft Office (Excel, Word, Power Point and Teams). Ability to work under pressure, including dealing with ever changing priorities. Working style that encourages team work both within the role and across business functions. Collaborative working spirit that enhances and builds effective working relationships both internally and externally. The ability to multi-task effectively and prioritise workloads on a daily basis. A positive "can do" attitude with the ability to use their own initiative. Have an innovative and self-motivated mindset to resolve problems and improve processes and systems. Excellent written and spoken communication skills. Be customer focussed and have the confidence to effectively deal with difficult situations as they may arise. Qualifications/Certifications: IOSH or other Health & Safety qualifications (desirable) NVQ in Business Admin, Customer Services or Property Management (desirable) Manual Handling trained (desirable) Emergency First Aid and Fire Marshall trained (or a willingness to complete training) What we offer Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays) Private medical insurance Dental insurance Generous pension schemes Rent deposit loans 2 community days per year Summer hours (finishing at 1pm on Fridays during the summer months) Retail discounts through Hachette rewards Cycle to Work scheme Eye care vouchers Wide-ranging training library Development programmes (including mentoring) Up to 70% off book purchases A charity bookshelf 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks Season ticket loans And much more! The role will be based at our London office, Carmelite House, Monday to Friday
Sep 24, 2025
Full time
What you'll be doing Facilities duties: Support the delivery of all building management, facilities and maintenance services at Carmelite House. Conduct regular inspections of all Hachette occupied floor areas, communal spaces, meeting rooms, shower and toilet facilities, etc. Recording of all defects, faults, breakdowns and repairs onto on-line tracker registers Reporting faults and breakdowns to the specific approved contractor or appointed service provider for actioning and ensure they are attended to and resolved within the given time frames. Manage and maintain the Facilities Help Desk email account, ensuring all requests, enquiries and reports are responded to and resolved in a timely and efficient manner. Carry out regular checks on first aid box contents, central stationery stocks, notice board posters and general signage to ensure they are at the correct levels and displays are current. To provide ad hoc support to the Post Room team in their daily duties as may be necessary including setting up/re-setting of furniture for larger conference events. To provide ad hoc support to the Print Room team as may be necessary. Assist the Building Manager with the delivery of Health &Safety checks and to participate in emergency planning, incident management and building evacuations as required. Manage and process the Meridian compliance database system, including chasing up and up-dating due and expired documentation and relevant actions. To assist the receptionist in Co-ordinating approved quotations, raising purchase orders on the SAP system for sending out to service providers. Organise Fire Marshall and First Aid training for staff members, including up-dating training records and display posters. Be the Facilities team representative for all new staff starters and leavers procedures including carrying out building induction tours. Lifting and transporting standard boxes of books and furniture items, etc, with the aid of suitable, designated, trollies. Assist the Receptionist in managing the access control system, setting up and printing new ID cards as required Manage the various types of lockers located around the building including key issuing and up-dating admin database records. Order specific stationery and furniture items for the team and other users including DSE working from home equipment requirements. Assist with internal office churn moves in terms of furniture relocations, desk set ups and general ad-hoc tasks. Collate and record daily building occupancy statistics. Management of the 6th Story are area display books and how they are presented. Organise regular collection of charity and/or surplus books from floors for re-assignment to other display areas or disposal. Recording and safe storage of all lost property items ready for collection or disposal after set period of time. To be first line support cover for the reception desk during Receptionist lunch time and short term sick periods. Reception duties: Greet visitors, staff and contractors in a professional and courteous manner at all times. Answer and manage incoming calls, emails and enquiries in a friendly, efficient and effective way. Maintain a tidy and welcoming reception desk, ensuring area remains presentable and clutter free at all times. Manage the visitor management system, recording visitor arrivals and contacting the respective host. Issue daily temporary staff access passes and recording them on the card management database system This is not an exclusive or exhaustive list of duties, and the job holder be required to undertake such other tasks as may reasonably be required. Who we are looking for Skills/Knowledge/Personal Attributes: Previous experience working within a facilities, property management or hotel environment is essential. Excellent communication and interpersonal skills with a professional and client focus demeanour. Polite, courteous and have a personable and approachable manner. Strong IT skills including Microsoft Office (Excel, Word, Power Point and Teams). Ability to work under pressure, including dealing with ever changing priorities. Working style that encourages team work both within the role and across business functions. Collaborative working spirit that enhances and builds effective working relationships both internally and externally. The ability to multi-task effectively and prioritise workloads on a daily basis. A positive "can do" attitude with the ability to use their own initiative. Have an innovative and self-motivated mindset to resolve problems and improve processes and systems. Excellent written and spoken communication skills. Be customer focussed and have the confidence to effectively deal with difficult situations as they may arise. Qualifications/Certifications: IOSH or other Health & Safety qualifications (desirable) NVQ in Business Admin, Customer Services or Property Management (desirable) Manual Handling trained (desirable) Emergency First Aid and Fire Marshall trained (or a willingness to complete training) What we offer Our staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays) Private medical insurance Dental insurance Generous pension schemes Rent deposit loans 2 community days per year Summer hours (finishing at 1pm on Fridays during the summer months) Retail discounts through Hachette rewards Cycle to Work scheme Eye care vouchers Wide-ranging training library Development programmes (including mentoring) Up to 70% off book purchases A charity bookshelf 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks Season ticket loans And much more! The role will be based at our London office, Carmelite House, Monday to Friday
Front of House / Receptionist - Casual Nights Derby, Pride Park. 13.00p/h We're looking for an extra set of hands to assist the night shift manager, providing front desk and operational support on a casual basis. Night shift is usually 22:45-07:00 Shifts will involve: Greeting and late arrivals and getting guests checked in, answering the phone for internal and external queries, helping service food and drinks and keeping front of house areas clean and tidy. What we're looking for Experience in a similar role in either a hotel would be preferable. Experience in a relevant customer facing role is essential. Fluent English written and verbal Friendly and reliable APPLY NOW or call Ella on (phone number removed) for further information.
Sep 23, 2025
Full time
Front of House / Receptionist - Casual Nights Derby, Pride Park. 13.00p/h We're looking for an extra set of hands to assist the night shift manager, providing front desk and operational support on a casual basis. Night shift is usually 22:45-07:00 Shifts will involve: Greeting and late arrivals and getting guests checked in, answering the phone for internal and external queries, helping service food and drinks and keeping front of house areas clean and tidy. What we're looking for Experience in a similar role in either a hotel would be preferable. Experience in a relevant customer facing role is essential. Fluent English written and verbal Friendly and reliable APPLY NOW or call Ella on (phone number removed) for further information.
A prestigious venue in Wokingham is seeking a dynamic Hotel Night Receptionist, ready to warmly welcome guests. You will ensure that all guests receive a warm welcome to the hotel, setting the scene for their stay and ensuring any needs are anticipated and actioned. This role will include running the night audit each day and settling all accounts within the hotel where necessary. The role will include working in various areas of the hotels, including reception or the assistance of the food and beverage team. In addition, some basic cleaning and security work are involved to ensure that the hotel is ready for guests each morning. This role is 36 hours per week with the potential for extra hours to cover absence when required. (Shifts between 10PM & 07AM/12AM & 9AM). The salary on offer is 12.21 per hour. Main responsibilities for the Hotel Night Receptionist are: Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard. Build relationships with guests, ensuring that they want to return to the venue. Ensure good communication with all departments throughout the hotels. Check in and check out of hotel guests, inclusive of taking payments and reconciling banking. Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary. Be familiar with and promote the hotel facilities. To oversee and run the night audit (full training will be given) to ensure that all financial reports are completed and accurate. To be fully versed with all fire evacuation procedures and operating the fire panel. To have an excellent knowledge of all reception procedures. To carry out fire and security walks throughout the night, ensuring that external doors are locked as appropriate and the site is safe and secure. To assist other departments according to night business needs. To carry out some general cleaning in public areas so that the hotel is ready for guests every morning. Skills required for the Hotel Night Receptionist are: Strong background in hotels or hospitality Customer Service Experience(1 Year) Hospitality Experience(1 Year) Excellent Maths and English skills Knowledge of Opera PMS System (preferred but not essential) Proficient in Microsoft Office (Word, Excel, Outlook) Confident and articulate Benefits: Company events Company pension Discounted or free food Employee discount Free parking Gym membership On-site gym Referral programme
Sep 23, 2025
Full time
A prestigious venue in Wokingham is seeking a dynamic Hotel Night Receptionist, ready to warmly welcome guests. You will ensure that all guests receive a warm welcome to the hotel, setting the scene for their stay and ensuring any needs are anticipated and actioned. This role will include running the night audit each day and settling all accounts within the hotel where necessary. The role will include working in various areas of the hotels, including reception or the assistance of the food and beverage team. In addition, some basic cleaning and security work are involved to ensure that the hotel is ready for guests each morning. This role is 36 hours per week with the potential for extra hours to cover absence when required. (Shifts between 10PM & 07AM/12AM & 9AM). The salary on offer is 12.21 per hour. Main responsibilities for the Hotel Night Receptionist are: Ensure that the service offered to guests is personal, memorable and to a 4 star hotel standard. Build relationships with guests, ensuring that they want to return to the venue. Ensure good communication with all departments throughout the hotels. Check in and check out of hotel guests, inclusive of taking payments and reconciling banking. Handle, follow-up and communicate any comments or complaints from guests, passing them on to the Front of House Manager as necessary. Be familiar with and promote the hotel facilities. To oversee and run the night audit (full training will be given) to ensure that all financial reports are completed and accurate. To be fully versed with all fire evacuation procedures and operating the fire panel. To have an excellent knowledge of all reception procedures. To carry out fire and security walks throughout the night, ensuring that external doors are locked as appropriate and the site is safe and secure. To assist other departments according to night business needs. To carry out some general cleaning in public areas so that the hotel is ready for guests every morning. Skills required for the Hotel Night Receptionist are: Strong background in hotels or hospitality Customer Service Experience(1 Year) Hospitality Experience(1 Year) Excellent Maths and English skills Knowledge of Opera PMS System (preferred but not essential) Proficient in Microsoft Office (Word, Excel, Outlook) Confident and articulate Benefits: Company events Company pension Discounted or free food Employee discount Free parking Gym membership On-site gym Referral programme
