TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Functional Analyst - Finance Systems to join our growing team. This is a functional systems analyst role within the UK FinSys team, supporting the bespoke UK billing system. The role requires close coordination across Finance, Technology, and external vendors, as billing data flows through multiple integrated systems. The ideal candidate will have a strong understanding of data flow, excellent problem-solving skills, and the ability to translate business needs into functional solutions. Experience with SQL, PeopleSoft, or .NET is advantageous but not essential. Day to Day You'll Be: System Analysis & Support Serve as the primary functional expert for the UK billing system. Partner with operational finance teams to understand issues and identify opportunities. Collaborate with technical teams to investigate and resolve system-related problems. Process Improvement Identify and implement opportunities to streamline billing workflows and reduce manual effort. Work with finance stakeholders to improve reporting, reconciliation, and audit capabilities. Change Management Document business requirements and translate them into functional specifications. Lead system upgrades, enhancements, and configuration changes. Manage test environments, coordinate testing, and oversee production deployments. Prepare cost-benefit analyses to support change approvals and budget requests. Create and maintain user guides and training materials. Stakeholder Engagement Liaise with Finance, IT, and external vendors to ensure system integrity and compliance. Provide training and support to end-users, promoting best practices and system adoption. Data & Reporting Support data extraction and analysis for billing, revenue recognition, and audit purposes. Ensure data quality and consistency across integrated finance systems Essential Skills & Experience: Experience working with high-volume billing systems or customer contract data. Strong analytical skills, with the ability to investigate and reconcile complex data sets. Excellent communication skills, with the ability to explain technical concepts to non-technical audiences. Proven ability to coordinate across multiple teams to drive resolution and improvements. Familiarity with SQL and relational databases is beneficial. Understanding of the software development lifecycle and experience in system testing. Prior experience as a Functional Analyst or similar role within finance systems. Solid understanding of billing processes, revenue cycles, and financial controls. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. , Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Corporate Systems
Dec 12, 2025
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Functional Analyst - Finance Systems to join our growing team. This is a functional systems analyst role within the UK FinSys team, supporting the bespoke UK billing system. The role requires close coordination across Finance, Technology, and external vendors, as billing data flows through multiple integrated systems. The ideal candidate will have a strong understanding of data flow, excellent problem-solving skills, and the ability to translate business needs into functional solutions. Experience with SQL, PeopleSoft, or .NET is advantageous but not essential. Day to Day You'll Be: System Analysis & Support Serve as the primary functional expert for the UK billing system. Partner with operational finance teams to understand issues and identify opportunities. Collaborate with technical teams to investigate and resolve system-related problems. Process Improvement Identify and implement opportunities to streamline billing workflows and reduce manual effort. Work with finance stakeholders to improve reporting, reconciliation, and audit capabilities. Change Management Document business requirements and translate them into functional specifications. Lead system upgrades, enhancements, and configuration changes. Manage test environments, coordinate testing, and oversee production deployments. Prepare cost-benefit analyses to support change approvals and budget requests. Create and maintain user guides and training materials. Stakeholder Engagement Liaise with Finance, IT, and external vendors to ensure system integrity and compliance. Provide training and support to end-users, promoting best practices and system adoption. Data & Reporting Support data extraction and analysis for billing, revenue recognition, and audit purposes. Ensure data quality and consistency across integrated finance systems Essential Skills & Experience: Experience working with high-volume billing systems or customer contract data. Strong analytical skills, with the ability to investigate and reconcile complex data sets. Excellent communication skills, with the ability to explain technical concepts to non-technical audiences. Proven ability to coordinate across multiple teams to drive resolution and improvements. Familiarity with SQL and relational databases is beneficial. Understanding of the software development lifecycle and experience in system testing. Prior experience as a Functional Analyst or similar role within finance systems. Solid understanding of billing processes, revenue cycles, and financial controls. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. , Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Corporate Systems
Incident & Problem Manager Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee the effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic and operational oversight of incident and problem management processes, ensuring robust governance and compliance with regulatory and operational resilience frameworks, including DORA. You will also drive continuous improvement initiatives, strengthen operational resilience, and safeguard critical business services by embedding best practices and governance standards across the technology estate. Key Responsibilities: Lead the end-to-end management of incidents, including major incidents to ensure rapid restoration of services and minimal business disruption. Collaborate on major incident bridges, coordinating cross-functional teams to drive timely resolution and maintain clear, consistent stakeholder communication during high-impact events. Ensure escalation protocols and communication plans are executed effectively during major incidents to keep senior leadership, regulators, and impacted business units informed in real time. Oversee incident trend analysis and reporting to senior leadership and regulators to identify systemic issues, improve response strategies, and support compliance obligations. Ensure incident processes align with DORA requirements including impact classification, response timelines, and regulatory reporting to maintain operational resilience. Own the problem management lifecycle from identification through resolution and closure to eliminate root causes and prevent recurrence of incidents. Drive structured root cause analysis (RCA) using methodologies such as 5 Whys or Kepner-Tregoe to ensure accurate diagnosis and effective long-term solutions. Maintain and govern the Known Error Database (KEDB) to provide documented workarounds and enable faster incident resolution. Collaborate with engineering and product teams to implement permanent fixes to improve service reliability and reduce operational risk. Embed DORA-aligned practices into incident and problem management processes including ICT risk classification and critical service mapping to strengthen resilience. Support scenario testing and resilience assessments for critical business services to validate preparedness and compliance with regulatory standards. Contribute to regulatory reporting and audit readiness for operational resilience and ICT incident handling to ensure transparency and adherence to governance requirements. Partner with Risk, Compliance, and Business Continuity teams to align incident and problem management with broader resilience objectives. Mentor and guide junior analysts and managers within the service management function to build capability and maintain high standards of performance. Drive automation and tooling enhancements for incident/problem detection and resolution to improve efficiency and reduce mean time to restore (MTTR). Provide insights and recommendations to improve service reliability and reduce operational risk to support continuous improvement and strategic objectives. Lead service reviews and post-incident/post-problem retrospectives with accountable owners to capture lessons learned and implement process improvements. Key Skills & Requirements: Extensive experience in Incident and Problem Management within financial services or other regulated industries. Proven track record of managing major incidents, conducting root cause analysis (RCA), and implementing permanent fixes. Strong knowledge and practical application of ITIL principles (v4 preferred). Demonstrated experience working with DORA compliance, operational resilience frameworks, and regulatory obligations. Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools. Ability to operate under pressure and manage complex, high-impact situations. Excellent stakeholder management, communication, and leadership skills. Strong analytical and problem-solving capabilities. Experience with cloud and hybrid infrastructure environments. Understanding of DevOps and Agile delivery models. Ability to drive continuous improvement and embed best practices across ITSM processes. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Dec 09, 2025
Contractor
Incident & Problem Manager Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee the effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic and operational oversight of incident and problem management processes, ensuring robust governance and compliance with regulatory and operational resilience frameworks, including DORA. You will also drive continuous improvement initiatives, strengthen operational resilience, and safeguard critical business services by embedding best practices and governance standards across the technology estate. Key Responsibilities: Lead the end-to-end management of incidents, including major incidents to ensure rapid restoration of services and minimal business disruption. Collaborate on major incident bridges, coordinating cross-functional teams to drive timely resolution and maintain clear, consistent stakeholder communication during high-impact events. Ensure escalation protocols and communication plans are executed effectively during major incidents to keep senior leadership, regulators, and impacted business units informed in real time. Oversee incident trend analysis and reporting to senior leadership and regulators to identify systemic issues, improve response strategies, and support compliance obligations. Ensure incident processes align with DORA requirements including impact classification, response timelines, and regulatory reporting to maintain operational resilience. Own the problem management lifecycle from identification through resolution and closure to eliminate root causes and prevent recurrence of incidents. Drive structured root cause analysis (RCA) using methodologies such as 5 Whys or Kepner-Tregoe to ensure accurate diagnosis and effective long-term solutions. Maintain and govern the Known Error Database (KEDB) to provide documented workarounds and enable faster incident resolution. Collaborate with engineering and product teams to implement permanent fixes to improve service reliability and reduce operational risk. Embed DORA-aligned practices into incident and problem management processes including ICT risk classification and critical service mapping to strengthen resilience. Support scenario testing and resilience assessments for critical business services to validate preparedness and compliance with regulatory standards. Contribute to regulatory reporting and audit readiness for operational resilience and ICT incident handling to ensure transparency and adherence to governance requirements. Partner with Risk, Compliance, and Business Continuity teams to align incident and problem management with broader resilience objectives. Mentor and guide junior analysts and managers within the service management function to build capability and maintain high standards of performance. Drive automation and tooling enhancements for incident/problem detection and resolution to improve efficiency and reduce mean time to restore (MTTR). Provide insights and recommendations to improve service reliability and reduce operational risk to support continuous improvement and strategic objectives. Lead service reviews and post-incident/post-problem retrospectives with accountable owners to capture lessons learned and implement process improvements. Key Skills & Requirements: Extensive experience in Incident and Problem Management within financial services or other regulated industries. Proven track record of managing major incidents, conducting root cause analysis (RCA), and implementing permanent fixes. Strong knowledge and practical application of ITIL principles (v4 preferred). Demonstrated experience working with DORA compliance, operational resilience frameworks, and regulatory obligations. Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools. Ability to operate under pressure and manage complex, high-impact situations. Excellent stakeholder management, communication, and leadership skills. Strong analytical and problem-solving capabilities. Experience with cloud and hybrid infrastructure environments. Understanding of DevOps and Agile delivery models. Ability to drive continuous improvement and embed best practices across ITSM processes. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Your new company I'm currently working with an exciting organisation who are seeking a highly skilled Microsoft Power Platform Developer to design, build, and maintain innovative business applications that enhance operational performance and support the delivery of infrastructure, asset, and facilities management services across the UK Defence sector This is a newly created role within a rapidly growing joint venture, offering the opportunity to shape and expand their digital capabilities from the ground up. Your new role As a key member of the Technology Team, you will play a key role in transforming business needs into powerful, scalable, and user-friendly digital solutions. Collaborating closely with business stakeholders, analysts, and IT colleagues, you will design and develop applications using Microsoft Power Apps (both Canvas and Model-Driven), automate workflows through Power Automate, and manage data structures within Dataverse. A deep understanding of business processes and the ability to translate them into effective technical solutions will be critical to success in this role. You will be responsible for integrating Power Platform solutions with the wider Microsoft 365 ecosystem-including SharePoint, Teams, and Dynamics 365-while also developing custom connectors for external APIs and services. You will take ownership of application design, configuration, testing, and deployment, ensuring that all solutions are optimised for performance, security, and user experience. Supporting end-users through documentation, troubleshooting, and training will form an important part of your remit, alongside ensuring that all developments adhere to best practices and evolving platform standards. What you'll need to succeed This role demands strong technical capability and creative problem-solving. You will be expected to leverage tools such as Power BI, Power Fx, JavaScript, JSON, and SQL to deliver insights and functionality that empower decision-making across the business. A working knowledge of Azure services, REST APIs, and custom connector development will be advantageous, as will familiarity with Agile methodologies and DevOps practices.You will bring proven experience in developing enterprise-grade Power Platform solutions and a solid understanding of data modelling, business intelligence, and database management. Experience with the broader Microsoft Business Intelligence stack-such as Power BI, SSIS, SSRS, and Azure Data Factory-is highly desirable, as is exposure to advanced analytics, including predictive and prescriptive modelling. Strong communication, collaboration, and relationship management skills are essential. You will be expected to engage effectively with diverse technical and non-technical stakeholders, manage multiple projects concurrently, and consistently deliver high-quality applications that meet business objectives. This role requires Security Check (SC) clearance and will involve regular travel across the UK to support business operations. Working arrangements are flexible, with the expectation of being on-site as required to support key delivery and collaboration activities. 2 days per week from the office in Birmingham. This is an excellent opportunity for a technically proficient and forward-thinking Power Platform professional to make a lasting impact in a dynamic and expanding organisation. What you'll get in return 6% employee matched pension contribution 25 days annual leave Single private medical cover Life assurance 2x annual salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 06, 2025
Full time
Your new company I'm currently working with an exciting organisation who are seeking a highly skilled Microsoft Power Platform Developer to design, build, and maintain innovative business applications that enhance operational performance and support the delivery of infrastructure, asset, and facilities management services across the UK Defence sector This is a newly created role within a rapidly growing joint venture, offering the opportunity to shape and expand their digital capabilities from the ground up. Your new role As a key member of the Technology Team, you will play a key role in transforming business needs into powerful, scalable, and user-friendly digital solutions. Collaborating closely with business stakeholders, analysts, and IT colleagues, you will design and develop applications using Microsoft Power Apps (both Canvas and Model-Driven), automate workflows through Power Automate, and manage data structures within Dataverse. A deep understanding of business processes and the ability to translate them into effective technical solutions will be critical to success in this role. You will be responsible for integrating Power Platform solutions with the wider Microsoft 365 ecosystem-including SharePoint, Teams, and Dynamics 365-while also developing custom connectors for external APIs and services. You will take ownership of application design, configuration, testing, and deployment, ensuring that all solutions are optimised for performance, security, and user experience. Supporting end-users through documentation, troubleshooting, and training will form an important part of your remit, alongside ensuring that all developments adhere to best practices and evolving platform standards. What you'll need to succeed This role demands strong technical capability and creative problem-solving. You will be expected to leverage tools such as Power BI, Power Fx, JavaScript, JSON, and SQL to deliver insights and functionality that empower decision-making across the business. A working knowledge of Azure services, REST APIs, and custom connector development will be advantageous, as will familiarity with Agile methodologies and DevOps practices.You will bring proven experience in developing enterprise-grade Power Platform solutions and a solid understanding of data modelling, business intelligence, and database management. Experience with the broader Microsoft Business Intelligence stack-such as Power BI, SSIS, SSRS, and Azure Data Factory-is highly desirable, as is exposure to advanced analytics, including predictive and prescriptive modelling. Strong communication, collaboration, and relationship management skills are essential. You will be expected to engage effectively with diverse technical and non-technical stakeholders, manage multiple projects concurrently, and consistently deliver high-quality applications that meet business objectives. This role requires Security Check (SC) clearance and will involve regular travel across the UK to support business operations. Working arrangements are flexible, with the expectation of being on-site as required to support key delivery and collaboration activities. 2 days per week from the office in Birmingham. This is an excellent opportunity for a technically proficient and forward-thinking Power Platform professional to make a lasting impact in a dynamic and expanding organisation. What you'll get in return 6% employee matched pension contribution 25 days annual leave Single private medical cover Life assurance 2x annual salary What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description The Business & Technology Capabilities (B&TC) Sr. Analyst works closely with B&TC and GCDO colleagues, in collaboration with Information Services (IS) to support cross functional clinical study teams regarding the implementation and management of digital systems/technology used by GCDO including but not limited to Veeva Clinical Vault. The B&TC Sr. Analyst demonstrates a good understanding of Veeva Clinical Vault functionality. The B&TC Sr. Analyst works with the 'Performance and Training' function to facilitate the collation, visualization, analysis & storage of relevant metrics for GCDO to ensure optimal trial performance and aid continuous improvement Essential Functions/Responsibilities Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Identifies improvement opportunities related to digital systems, and assists with developing enhancement plans and roadmaps Organizes and delivers relevant specialist training sessions and workshops with a key focus on digital systems Required Knowledge, Skills, and Abilities IT-literate and passionate/experienced towards new technology and digital systems including, but not limited to Microsoft-based applications and Veeva Clinical Vault applications CTMS, eTMF, SSU and Site Connect An experienced clinical trials professional who is well versed in the field of clinical study management activities, combined with excellent project management, training & mentoring capabilities Previous experience working in Veeva Clinical Vault as an end user, business, or system administrator Ability to effectively interface with CROs and software vendor Previous experience working in clinical trials, with emphasis on GxP and compliance Has a sound working knowledge of clinical operations, clinical processes, Trial Master File regulations medical terminology, global CROs and vendor management Excellent interpersonal and communication skills, both written and verbal Good time management and organizational skills Quality driven with a focus on attention to detail Ability to work independently and take initiative Flexible approach with respect to work assignments and new learning Ability to prioritize workload and manage multiple and varied tasks with enthusiasm Ability to work effectively in a matrix environment and to demonstrate, and foster, teamwork within the group, as well as across the organization Required/Preferred Education and Licenses A minimum of a BA/BS, preferably in the scientific/healthcare and/or technology field A minimum of 5 years of experience in clinical related technology for the pharmaceutical/biotechnology industry Knowledge of FDA/ICH guidelines and industry standard practices regarding the management of clinical trial data and studies. Working knowledge of FDA Guidance Documents: Computerized Systems Used in Clinical Trials, General Principles of Software Validation. Working knowledge of 21 C.F.R. Part 11 Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $100,000.00 - $150,000.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Oct 04, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description The Business & Technology Capabilities (B&TC) Sr. Analyst works closely with B&TC and GCDO colleagues, in collaboration with Information Services (IS) to support cross functional clinical study teams regarding the implementation and management of digital systems/technology used by GCDO including but not limited to Veeva Clinical Vault. The B&TC Sr. Analyst demonstrates a good understanding of Veeva Clinical Vault functionality. The B&TC Sr. Analyst works with the 'Performance and Training' function to facilitate the collation, visualization, analysis & storage of relevant metrics for GCDO to ensure optimal trial performance and aid continuous improvement Essential Functions/Responsibilities Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Identifies improvement opportunities related to digital systems, and assists with developing enhancement plans and roadmaps Organizes and delivers relevant specialist training sessions and workshops with a key focus on digital systems Required Knowledge, Skills, and Abilities IT-literate and passionate/experienced towards new technology and digital systems including, but not limited to Microsoft-based applications and Veeva Clinical Vault applications CTMS, eTMF, SSU and Site Connect An experienced clinical trials professional who is well versed in the field of clinical study management activities, combined with excellent project management, training & mentoring capabilities Previous experience working in Veeva Clinical Vault as an end user, business, or system administrator Ability to effectively interface with CROs and software vendor Previous experience working in clinical trials, with emphasis on GxP and compliance Has a sound working knowledge of clinical operations, clinical processes, Trial Master File regulations medical terminology, global CROs and vendor management Excellent interpersonal and communication skills, both written and verbal Good time management and organizational skills Quality driven with a focus on attention to detail Ability to work independently and take initiative Flexible approach with respect to work assignments and new learning Ability to prioritize workload and manage multiple and varied tasks with enthusiasm Ability to work effectively in a matrix environment and to demonstrate, and foster, teamwork within the group, as well as across the organization Required/Preferred Education and Licenses A minimum of a BA/BS, preferably in the scientific/healthcare and/or technology field A minimum of 5 years of experience in clinical related technology for the pharmaceutical/biotechnology industry Knowledge of FDA/ICH guidelines and industry standard practices regarding the management of clinical trial data and studies. Working knowledge of FDA Guidance Documents: Computerized Systems Used in Clinical Trials, General Principles of Software Validation. Working knowledge of 21 C.F.R. Part 11 Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $100,000.00 - $150,000.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
SOC Manager Whitehall Resources are looking for a SOC Manager. This role is hybrid working with 2-3 days per week onsite in Warwickshire, and the remainder remote working, for an initial 6-month contract. *Inside IR35* Job Description: Establish goals and priorities by working closely with your team to identify the most critical focus areas. These include: Improving incident response times Reducing false positives and other extraneous alerts Enhancing threat detection capabilities Oversee your staff's activities and ensure they focus on the right priorities Oversee SOC activities by reviewing your team's performance metrics, incident reports and other key indicators Lead incident response efforts when a security incident occurs, the SOC team has to respond as quickly as possible Lead these efforts by establishing clear incident response procedures and protocols and conveying them to the team Analyse incident reports to understand your organization's security posture by reviewing incident reports, SOC managers identify patterns and trends that may indicate weaknesses or vulnerabilities in their security defences Serve as the point of contact (POC) for security incidents within the company. You are the primary liaison between the SOC team, other internal stakeholders, and external parties such as vendors, clients or regulatory bodies. Be responsible for conducting information security investigations as a result of security incidents. These are previously identified by the Level 2 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone) End to end security incident management. You will play a key role in providing the highest level of technical expertise and handling the most complex security incidents. Report to the Customer about security operations. This means that you must keep the CISO and Head of security operations informed about everything that's happening in the operations centre. You can do this by preparing clear and concise reports that highlight key findings, and recommendations about the operations. Your reports will help the customer make informed decisions about security investments and strategies that align with the company's goals. Your responsibilities: Manage service and process improvements of SOC, auditing SOC incidents, identifying new use cases and automations POC for SOC engineering team, threat intelligence analyst and Threat exposure management Act as a point of escalation for Level-2 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques Act as the lead coordinator to individual information security incidents Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Centre. Document incidents from initial detection through final resolution Ensure threat management, threat modelling, identify threat vectors and develop use cases for security monitoring Create reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. Act as focal point for any investigations involving security; to prepare reports and note follow up action Participate in the role of Incident Manager during any incidents and emergencies Ensure that all business recovery/contingency plans and/or procedures held within the security control rooms are always kept up to date Coordinate with IT teams on escalations, tracking, performance issues, and outages Essential skills and experience: Strong knowledge in Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM), Public Key Infrastructure (PKI), Data Loss Prevention (DLP), Identity and Access Management (IAM) and SOC advancements such as EDR and SOAR Good knowledge of SIEM technologies, like Google Chronicle, Splunk ES or QRadar In-depth familiarity with security policies based on industry standards and best practices Experienced within the information security field, with emphasis on security operations, incident management, intrusion analysis, security device installations, configuration, and troubleshooting (e. g., Firewall, IDS, etc.) Experience in Log source integration and in Developing new correlation rules & Parser writing Experienced in SOC automation development, cloud operations (e. g. AWS), Designing, building security operations centers and Regulatory Compliance Ability to lead and communicate efficiently within a team environment along with Incident management process development and/or incident management experience Solid understanding of information technology and information security required Excellent communication and presentation skills with demonstrated skill in presenting analytical data effectively to varied audiences (including executives) Ability to work well under pressure with differing levels of Management Desirable skills and experience: Experience of Agile ways of working. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
Sep 26, 2025
Contractor
SOC Manager Whitehall Resources are looking for a SOC Manager. This role is hybrid working with 2-3 days per week onsite in Warwickshire, and the remainder remote working, for an initial 6-month contract. *Inside IR35* Job Description: Establish goals and priorities by working closely with your team to identify the most critical focus areas. These include: Improving incident response times Reducing false positives and other extraneous alerts Enhancing threat detection capabilities Oversee your staff's activities and ensure they focus on the right priorities Oversee SOC activities by reviewing your team's performance metrics, incident reports and other key indicators Lead incident response efforts when a security incident occurs, the SOC team has to respond as quickly as possible Lead these efforts by establishing clear incident response procedures and protocols and conveying them to the team Analyse incident reports to understand your organization's security posture by reviewing incident reports, SOC managers identify patterns and trends that may indicate weaknesses or vulnerabilities in their security defences Serve as the point of contact (POC) for security incidents within the company. You are the primary liaison between the SOC team, other internal stakeholders, and external parties such as vendors, clients or regulatory bodies. Be responsible for conducting information security investigations as a result of security incidents. These are previously identified by the Level 2 security analyst who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone) End to end security incident management. You will play a key role in providing the highest level of technical expertise and handling the most complex security incidents. Report to the Customer about security operations. This means that you must keep the CISO and Head of security operations informed about everything that's happening in the operations centre. You can do this by preparing clear and concise reports that highlight key findings, and recommendations about the operations. Your reports will help the customer make informed decisions about security investments and strategies that align with the company's goals. Your responsibilities: Manage service and process improvements of SOC, auditing SOC incidents, identifying new use cases and automations POC for SOC engineering team, threat intelligence analyst and Threat exposure management Act as a point of escalation for Level-2 SOC security analysts in support of information security investigations to provide guidance and oversight on incident resolution and containment techniques Act as the lead coordinator to individual information security incidents Mentor security analysts regarding risk management, information security controls, incident analysis, incident response, SIEM monitoring, and other operational tasks (tools, techniques, Procedures) in support of technologies managed by the Security Operations Centre. Document incidents from initial detection through final resolution Ensure threat management, threat modelling, identify threat vectors and develop use cases for security monitoring Create reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. Act as focal point for any investigations involving security; to prepare reports and note follow up action Participate in the role of Incident Manager during any incidents and emergencies Ensure that all business recovery/contingency plans and/or procedures held within the security control rooms are always kept up to date Coordinate with IT teams on escalations, tracking, performance issues, and outages Essential skills and experience: Strong knowledge in Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM), Public Key Infrastructure (PKI), Data Loss Prevention (DLP), Identity and Access Management (IAM) and SOC advancements such as EDR and SOAR Good knowledge of SIEM technologies, like Google Chronicle, Splunk ES or QRadar In-depth familiarity with security policies based on industry standards and best practices Experienced within the information security field, with emphasis on security operations, incident management, intrusion analysis, security device installations, configuration, and troubleshooting (e. g., Firewall, IDS, etc.) Experience in Log source integration and in Developing new correlation rules & Parser writing Experienced in SOC automation development, cloud operations (e. g. AWS), Designing, building security operations centers and Regulatory Compliance Ability to lead and communicate efficiently within a team environment along with Incident management process development and/or incident management experience Solid understanding of information technology and information security required Excellent communication and presentation skills with demonstrated skill in presenting analytical data effectively to varied audiences (including executives) Ability to work well under pressure with differing levels of Management Desirable skills and experience: Experience of Agile ways of working. All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description. Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
