415 jobs found

Niyaa people are working with a well-known affordable housing provider in Birmingham who are looking for a Repairs Administrator to join their team on an interim basis. You will receive opportunity for a long-term contract and support the wider organisation. Responsibilities of the Repairs Administrator role: Requesting compliance certificates from third parties, reviewing and scheduling where needed Planning in the work for the operatives Imputing data onto the database and on to spreadsheets Supporting the building safety team with admin Skills needed in this Repairs Administrator role: Strong administrator skills including Excel and Word Background in repairs, compliance or maintenance Social housing experience Experience with planning and scheduling work and actions Benefits of the Repairs Administrator role: 19- 22phr Opportunity for extension Weekly pay Great working environment We are keen to see CVs from Compliance Coordinators, Compliance Administrators, Building Safety Officers, Schedulers and Planners. If this role appeals to you then please apply now or contact Lexie on (phone number removed) or at (url removed)

Floating Support Worker We are seeking a compassionate and motivated Floating Support Worker to empower people across Southend to sustain their tenancies and rebuild independence. Position: Floating Support Worker Salary: £28000pa Location: Southend-on-Sea Hours: Full time, with some evening/weekend flexibility Contract: 12-month fixed term Closing date: 20th January 2026 About the Job: This is an opportunity to join a multi-disciplinary homelessness service delivering trauma-informed, strengths-based tenancy sustainment support to people living across Southend. You will work flexibly in the community, helping individuals maintain their homes, improve wellbeing and prevent homelessness. Key responsibilities include: Providing person-centred, trauma-informed support that promotes dignity, empowerment and psychological safety. Carrying out gentle, client-paced assessments and co-producing SMART support and safety plans. Offering practical, non-judgemental guidance around home safety, hygiene, clutter, routines and tenancy responsibilities. Completing trauma-informed risk assessments and responding appropriately to safeguarding concerns. Identifying early tenancy risks and taking proactive steps to prevent homelessness. Working collaboratively with landlords, local authority housing teams, health services, substance use providers and community organisations. Maintaining accurate, strengths-based case notes and outcomes using internal systems. Supporting clients to build confidence through education, training, volunteering and community participation. Facilitating group activities that promote belonging, empowerment and psychological safety. Caseloads are varied and dynamic, typically up to 30 clients, and you'll work closely with colleagues across the service to ensure holistic, coordinated support. About You You will be someone who brings warmth, patience and a genuine commitment to trauma-informed practice. You'll have experience supporting people with complex needs such as trauma, rough sleeping, mental or physical ill health, or substance use. You will also bring: Strong understanding of trauma, psychological safety and how trauma affects engagement. Knowledge of safeguarding, homelessness pathways, tenancy sustainment and welfare benefits. Ability to build trusting relationships with people who may distrust services. Skills in de-escalation, grounding techniques and supporting emotional regulation. Confidence managing a community-based caseload independently. Good IT and record-keeping skills, plus basic numeracy for budgeting and bills. A non-judgemental approach to supporting clients with home safety, clutter and cleanliness. Reliability, consistency, strong boundaries and a commitment to equality, diversity and inclusion. Flexibility to work some evenings, weekends and bank holidays is required. About the Organisation You will be joining a respected homelessness service in Southend that supports individuals to sustain tenancies, improve wellbeing and build brighter futures. The organisation is values-driven, person-centred and committed to trauma-informed practice, inclusion and long-term recovery. Other roles you may have experience of could include: Tenancy Support Worker, Housing Support Worker, Homelessness Support Worker, Outreach Worker, Keyworker, Recovery Worker, Supported Housing Officer, Community Support Worker, Complex Needs Worker, Resettlement Worker.

Tenant Liaison Officer 6 Months Temporary, (Potential for permanent) 19.00- 21.50 Hourly, Weekly Pay Loughborough, Leicestershire UK Do you have experience in the Property Services or Construction sector dealing with residents? Are you looking for the next opportunity to rectify problems and utilise your tenant liaison skills We're looking for a proactive and people-focused Resident Liaison Officer to join the team in Leicestershire. You'll be the vital link between residents and project teams, ensuring works run smoothly and tenants feel supported throughout. Duties of the Tenant Liaison Officer's role will include, but is not limited to: Providing support residents during and after works to their homes, ensuring high levels of customer satisfaction Developing effective working relationships with residents, clients, subcontractors and site personnel Ensuring effective communication to residents Observing site Health and Safety rules and reporting risks Carrying out individual resident inductions including the RLO process, scope of works, property and personal belongings condition surveys with photographs for evidence Arranging access with the resident to enable the work to their home The successful Resident Liaison candidate will have: Previous experience within a customer service based role (Essential) Resident liaison experience within the construction / social housing sector (Preferred) Computer literate in MS office Access to own vehicle for business use Prefential RLO experience: Knowledge of Warmer Homes schemes Knowledge around Awaabs Law and Damp/Mould If you believe that you are well-suited to the role of Tenant Liaison Officer, please apply. For additional information, please contact Ebony Simpson at Sellick Partnership in the Derby Office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

With the use of Power BI and other data sources, analyse residential property repair cases in order to identify potential risks for timely resolution and effective risk mitigation. You will work collaboratively across teams, based on case review outcomes, using data insights to inform service improvements and lead service review meetings with relevant stakeholders. You will provide monthly reporting on intervention reviews, actions taken, and outcomes achieved. Produce disrepair disclosures within required time-frames, support Pre-Action Disrepair processes and provide operational cover to maintain service continuity. Whilst this role is for a period of 12 months there is potential for it to be extended or made permanent or there may be other opportunities available within our growing business. If this doesn't materialise you will still gain valuable skills and experience to support your future career development. We operate a hybrid model with at least 2 days based at our office in Wooburn Green, High Wycombe, Bucks and 3 days at home/remote. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. About the Role/team: Reporting to the (Housing) Disrepair & Intervention Manager within our Asset function of our larger Property directorate (circa 300 employees including a large direct labour operation of professional tradespeople) there are many area you can learn and grow. This is an important role where data is key in order properly identify and remedy problems that may arise in our properties. Key Responsibilities: Proactively review repair intervention cases using Power BI and other data sources to assess failures and risks to residents, properties, and the organisation. Coordinate timely and effective mitigation actions with relevant teams, escalating appropriate. Engage with internal teams and external stakeholders to resolve complex cases Champion a resident-focused approach, ensuring residents are kept informed and supported throughout the process, and that all activities comply with relevant legislation, internal policies, and regulatory standards. Monitor and track all intervention cases to ensure actions are completed within agreed timescales, identifying when a further review is required. Lead service review meetings with managers and stakeholders, presenting performance data, service gaps, and recommending improvements based on trends and insights from intervention reviews. Support the Disrepair & Intervention Manager with Pre-Action Disrepair claims, ensuring all actions are completed in accordance with the Disrepair Protocol and agreed timelines. Produce disrepair disclosure documents, ensuring accuracy, consistency, and quality in line with legal and procedural requirements. Influence and collaborate with internal teams and external stakeholders to resolve complex issues and drive service improvements. What Were Looking For Must haves: Strong technical understanding of property components, repair issues, and maintenance standards, which is likely to have been gained through experience in surveying, asset management, or property-related casework. Experience in property maintenance or housing services, with the ability to interpret repair data, assess risks, and engage effectively with technical teams. Proven ability to manage multiple property repair cases in a fast-paced environment. Skilled in analysing large volumes of repair data to identify trends, risks, and service gaps. Proficient in using Power BI or similar tools to support data analysis and decision-making. Demonstrable resident-focused approach, balancing service delivery with risk management. Effective stakeholder management skills, with the confidence to challenge and influence constructively. Strong written and verbal communication skills, with the ability to produce clear reports and present findings to varied audiences. Pragmatic and creative problem-solver, focused on delivering timely, practical solutions. Proficient in Microsoft Office applications, including Word, Excel, Outlook, Power BI or other data analysis tools. Nice to haves: Knowledge of the Pre-Action Disrepair Protocol and relevant landlord, tenant, and leaseholder legislation. Ability to contribute to the review of policies, procedures, and strategies related to maintenance functions. Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £40,967 p/a 25 days holiday, increasing with service, plus 3 days Christmas closure and buy options Generous pension scheme up to 9.5% employer contribution via salary sacrifice Family-friendly leave: Enhanced maternity, paternity, and adoption leave Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover) Life cover and income protection Flexible working hybrid options, modern offices, free parking & EV charging And thats just the beginning! Were also thrilled to provide: 30+ Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Whilst this post is for 12 months there is a possibility of extension or permanency and even this doesn't materialise you will gain valuable experience and skills to support your next career move. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: Monday 22 December 2025 JBRP1_UKTJ

Post: Support and Integration Officer Department: Support and Integration Team Reports to: Support and Integration Team Leader Contract: Permanent Salary: £26 521 per annum Hours: 37.5 hours a week Working days: Monday to Friday 9:00 5:00 Location: Third Floor, Derwent House,42-46 Waterloo Rd, Wolverhampton, WV1 4XB About ACH Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives. ACH is a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. We provide tailored integration services that not only help individuals but also disrupt the systems that have entrenched inequalities in our society. We have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, we have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country. By working with us at ACH, you will be supporting refugees and migrants to build a better, brighter future. Purpose of job The Support and Integration Officer are responsible for providing excellent standards of support, as well as quality information advice and guidance, to enable the resettlement and successful integration of refugees. This role is one of the main pillars of the service that ACH provides. Key Responsibilities Completing an initial Pre-Tenancy Assessment for each person referred to the service as well as developing a personalised plan of support for them ensuring that it is reviewed regularly Giving advice and support on a range of issues including housing, finance, education, employment, health and immigration, as required. Supporting people with budgeting / registering with care providers / creating social networks / advocacy/ volunteering / training / employment opportunities etc. Making internal and external referrals to other services e.g. ACH / Careers and Enterprise or other relevant external agencies and referral partners as appropriate Organising and attending group trips to local places of interest for our tenants Developing links with external organisations or agencies to promote the needs of refugees and create opportunities for partnership working. Effectively managing a designated caseload of tenants, as well as keeping accurate records and maintaining case files to a high standard. Fully participating in team meeting, staff meetings, training sessions, supervision and any other relevant forum or communication processes. Organising house meetings and visiting our tenants both at their properties and in the community Making use of CRM Salesforce reports to improve case management

Your new company You'll be joining a leading housing provider committed to delivering exceptional estate management services across a diverse property portfolio. The organisation prides itself on creating safe, sustainable communities and ensuring compliance with the highest standards of building and fire safety. Your new role As an Estates Team Leader, you will lead and motivate a team of Estates Officers, Caretakers, and Concierge staff to deliver proactive estate management services. Your responsibilities will include overseeing day-to-day operations, ensuring compliance with health and safety standards, managing void properties and tenancy terminations, and driving service improvements. You'll also play a key role in performance management, while working collaboratively with internal teams and external partners to enhance customer satisfaction and community safety. What you'll need to succeed Proven experience in team leadership and performance management. Strong background in housing management services and knowledge of relevant legislation. Excellent communication, problem-solving, and organisational skills. Ability to manage budgets and deliver against KPIs. A flexible approach, with willingness to travel and adapt to changing demands. Good knowledge of Awaabs Law. What you'll get in return Hourly pay rate of up to 34.26 per hour, 35 hours per week - weekly pay. Flexible & hybrid working. Immediate start available. The chance to make a real impact on communities by improving safety, sustainability, and customer experience. A supportive and collaborative working environment that values innovation and diversity. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

To lead a team of back-office functions for the Repairs Team - out of hours enquiries, work in progress, invoicing, officer enquiries, contractor management and chase-ups and complex repair orders. Ensure that repairs jobs are monitored and coordinated and scheduled appropriately to maximise efficient service delivery. Manage the scheduling to ensure this is fully automated while overseeing the manual override function. You will ensure that the correct information and management of contact for our internal/external customers and suppliers are in-line with our policies and procedures. Provide analysis of workflows and demands for service. Monitor performance data and potential risks and action solutions. Ensure administrative support is provided for the efficient running of the repairs service - voids, disrepair, damp and mould, invoicing and other areas. Provide support to the Operations Manager Responsive Repairs. Work in close liaison with the Repairs Front Office Team Leader. Take responsibility for ensuring that processes and systems are kept under review. Support and drive any new system/process changes Support the Housing Service in carrying out customer surveys regarding repairs, complaints and other areas of housing as may be required.

Asset Technical Officer Sector: Social Housing / Asset Management Contract Type: Permanent Location: London Salary: 30k - 32k Are you passionate about social housing and looking to build a rewarding career in asset management? This is an excellent opportunity to join a forward-thinking housing association and develop your technical knowledge and professional skills under the guidance of an experienc click apply for full job details

Role : Senior Private Sector Housing Officer Contract Length: 6 months Location: Hertfordshire Start Date: ASAP Working pattern: Hybrid Mileage: On site district mileage I am currently assisting my client in Hertfordshire identify a Senior Private Sector Housing Officer, to carry out inspections on unlicensed HMO'S. Experience required : Issuing Civil penalty notices Rent repayment orders Identifying and enforcing against unlicensed HMO'S Feel free give me a call on (phone number removed) or refer someone. Kind Regards, Sakaar Lama

Customer Services Advisor We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services. Position: Customer Services Advisor Salary: £28,357 per annum Location: Hammersmith with hybrid working Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays Contract: Permanent Closing date: Friday 19 December 2025 Interview date: Week commencing 12 January 2026 About the Role You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported. Key responsibilities include: Managing customer enquiries by phone and email, providing clear and accurate information Handling tenancy and responsive repair queries, raising works orders and keeping residents informed Keeping records and systems updated with detailed and accurate notes Liaising with contractors to ensure repairs are completed efficiently Supporting rent and service charge enquiries, including taking payments Helping to manage voids and lettings by keeping applicant information up to date Working with colleagues across the organisation to ensure a seamless and resident focused service Responding professionally to complaints and helping drive improvements based on resident feedback Ensuring all work complies with policies, procedures, safeguarding and data protection requirements About You We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience. You will have: Experience providing high quality customer service, including managing difficult conversations Excellent written and verbal communication skills Strong IT skills, including confidence using Microsoft Office Experience handling a high volume of calls Ability to prioritise workload and work to deadlines A collaborative approach and the confidence to use your own judgement Empathy, professionalism and a commitment to supporting residents An understanding of equality, diversity and inclusion It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job description: Office location - County Hall Chichester Working arrangements - This role is mainly out and about in a van, with an additional person, 5 days per week Job Description - You will report to the Property Preparation Officer and be part of a team delivering essential housing preparation tasks as part of the wider remit of the Refugee, Resettlement and Migration Team. As a Refugee, Resettle

Interim Senior Compliance Officer - Housing Compliance (6 months, with potential extension) Council in West Sussex We are seeking an experienced Compliance person to join our housing team on an initial 6-month interim basis, with the possibility of extension or future permanent roles within the council. You will oversee day-to-day compliance operations, ensuring statutory and regulatory requirements are met across the council's housing stock. Managing one team member, you will coordinate the scheduling, monitoring, and completion of compliance remedial works covering fire safety, asbestos, gas, lifts, water hygiene, and electrical safety. A key part of this role is leading the operational transfer of compliance data and workflows from the existing system (Geometra) to Civica CX, working closely with the Business Improvement team. The role is predominantly office-based, so strong systems and spreadsheet skills are essential. Some time will also be spent meeting contractors and potentially carrying out post inspections onsite. Responsibilities include maintaining accurate records, tracking remedial work progress, supporting contractors and internal teams, and ensuring a responsive, well-organised service that prioritises resident safety. Key requirements: Strong knowledge of statutory and regulatory housing compliance areas Proven experience coordinating inspections and remedial works Excellent organisational, systems, and spreadsheet skills Familiarity with compliance data migration and housing management systems is desirable Willingness to spend some time onsite meeting contractors and carrying out inspections This is an excellent opportunity for a compliance professional looking to make an immediate impact within a forward-thinking housing team.

Finance Manager We are seeking an experienced Finance Manager to lead a finance function and support the delivery of accurate, compliant and high quality financial information. Position: Finance Manager Salary: £56,375 per year Location: London office attendance 1-2 days per week with hybrid working Hours: Full time, 35 hours per week Contract: Permanent Closing date: 31st December 2025 Interviews: W/C 5th January Please note: We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. About the Role As Finance Manager, you will oversee the operational finance function and ensure the organisation maintains accurate, reliable and compliant financial records. You will line manage a team of Finance Officers, lead on financial reporting, support statutory accounts preparation, and ensure all financial processes meet regulatory standards. Key responsibilities include: Managing and developing the finance team Overseeing all financial transactions and ensuring compliance with internal policies and external regulations Maintaining accurate ledgers and control account reconciliations Supporting monthly and year end financial statements in line with SORP and FRS 102 Ensuring timely and accurate month end journals and management accounting Supporting budgeting and forecasting processes Preparing annual service charge budgets with budget holders Producing audit schedules and working papers Overseeing operational finance including accounts payable, receivable, rent accounting, payroll and bank reconciliations Managing balance sheet reconciliations, accruals and prepayments Providing financial data for grant claims, loan covenant monitoring and other funder requirements About You You will be a part qualified Accountant (CIPFA, CIMA, ACCA or ACA) with strong technical accounting knowledge, particularly relating to FRS 102 and SORP. You will bring experience managing a finance team and have excellent attention to detail, analytical capability and a strong understanding of financial controls, compliance and reporting. Essential experience and skills: Technical accounting expertise and experience preparing or supporting statutory accounts Previous team management within a finance setting Strong understanding of compliance and regulatory standards High level of accuracy and attention to detail Ability to work proactively and support wider organisational needs Experience in the charity or not for profit sector is highly desirable About the Organisation The organisation provides housing and support services and relies on a robust, well managed finance function to ensure sustainability, compliance and informed decision making. You will play a key part in maintaining financial integrity and supporting the delivery of high quality services. Other roles you may have experience of could include: Financial Controller, Senior Finance Officer, Finance Lead, Management Accountant, Financial Accounting Manager, Head of Finance (Deputy Level) PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Key Details: Provide housing advice and options in line with the Homelessness Reduction Act. Manage caseloads of homelessness applications and prevention duties. Work with partner agencies and landlords to secure housing solutions. Office based - 5x days a week on site Requirements: Previous experience as a Housing Options Officer (local authority or similar). Strong knowledge of homelessness legislation and housing law. Ability to manage complex cases and deliver positive outcomes for service users.

We have a fantastic opportunity for passionate individuals to join a supportive and rewarding role, offering brilliant career progression, a competitive salary, and additional benefits. This Housing Support Worker position is with a well-established Housing Charity based in Coventry, and we are looking for motivated individuals who are eager to make a difference in the lives of vulnerable people. Along with the chance to develop your career in a fulfilling and impactful role, you'll benefit from: A competitive salary of 29,000 A company car for business use A supportive, collaborative team environment Key Responsibilities of a Housing Support Worker: Provide person-centred support to individuals with complex needs, including mental health challenges and substance misuse issues (e.g. drug and alcohol abuse). Work collaboratively with external agencies to create tailored support and move-on plans for clients, helping them transition to independent living. Empower individuals to achieve their personal goals, fostering independence and stability through professional guidance and care. What We'd Love To See From You Previous experience supporting homeless people, ex-offenders, and those with substance misuse issues. Good knowledge of housing, including benefits claims, housing allocations, and tenancy management. Full UK driving license and access to a vehicle - this role will involve visiting clients in dispersed HMOs across Coventry and surrounding areas. A basic DBS check (or willingness to apply for one). Passionate individuals who are driven by the desire to support people with complex needs to move forward in life. What's On Offer: Working Hours: 40 hours a week, 5 days a week There are multiple positions available, providing ample opportunities to join a growing and dynamic team. Coventry is easily commutable by major roads, including the M6, M40, and A45, offering excellent access for those traveling from surrounding areas such as Birmingham, Leicester, and Warwick. If you have a background in homelessness support, complex needs support, or have worked as a Homelessness Officer or Supported Housing Officer, we would love to hear from you! Please contact (url removed)

Do you have a good understanding of social and/or economic policy issues and a proven ability to undertake policy development or campaigning work on specific issues in a wider context? Then join Shelter Scotland as a Senior Advocacy Officer and you could soon be playing a vital role in helping us to deliver positive change for those affected by the housing emergency in Scotland. About the role Your main focus will be to lead Shelter Scotland in effectively advocating for the structural policy changes required to end the housing emergency, driving forward our strategic goals to secure more social homes, strengthen housing rights, and build a lasting movement for change. You ll develop and communicate clear, evidence-based policy recommendations drawing on research, lived experience, and sector insight to influence key stakeholders across government, parliament, and beyond. You ll commission and manage external research, lead stakeholder events, and work collaboratively across teams to ensure our policy work supports public affairs, media, and operational activity. You ll also line manage an Advocacy Officer, supporting their development and overseeing their performance. Role specifics You ll bring strong experience in crafting high-impact communications that influence decision-makers and persuade key stakeholders. With a solid understanding of Scotland s political landscape and public policy processes particularly within the Scottish Government and Parliament you ll have a proven track record of driving change through effective advocacy and relationship-building at a senior level. You ll be proactive in spotting opportunities to influence policy, responding strategically to external developments. Alongside this, you ll have experience managing externally funded projects, including budgeting and reporting, and will be confident leading and motivating a team to achieve shared goals. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team The Advocacy Team is part of Shelter Scotland s Communications and Advocacy Department and is responsible for developing the charity s policy positions, research plan, and public affairs and professional stakeholder engagement. The Advocacy team works closely with colleagues in Community Advice and our Telephone and Online Advice services to capture evidence of how Scotland s broken and biased housing system is impacting communities, and colleagues in Communications and Engagement to translate this evidence into compelling public campaigns and fundraising appeals. The team have led the organisation on developing an anti-racism evidence base, the economic and social benefits of social housing investment and the case for a human rights-based approach to meeting housing need. About Shelter Scotland Shelter Scotland is Scotland s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland s housing and homelessness sector by offering a broad range of training courses. Home is a human right. It s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Stage 1 Housing Complaints Officer (Hybrid - West London) Rate: 28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role: You'll be responsible for investigating and resolving complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. We need people that can hit the ground running with minimal training. Stage 1 complaints Provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Key Skills and Experience Experience in a complaints handling within a regulated environment Must have written Housing complaints experience Stage 1 experienced Must be able to work on site 2 days per week Excellent communication and interpersonal skills Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Your new company You'll be joining a leading housing provider committed to delivering excellent customer service and supporting communities. This organisation prides itself on creating sustainable tenancies and ensuring customers receive the help they need to manage their rent effectively. Your new role As an Income Officer, you will be the first point of contact for customers with low-level rent arrears. Using outbound technology, you'll negotiate affordable repayment agreements, promote payment by Direct Debit, and maintain accurate records on internal systems. You'll also provide basic debt and benefits advice, liaise with internal and external partners, and work towards agreed KPIs to maximise income collection. This is a fully office-based role, working Monday to Friday on a shift pattern between 8:00am and 7:00pm. What you'll need to succeed Experience in income recovery, debt negotiation and collection. Strong communication skills and ability to handle challenging conversations professionally. Competence in Microsoft Office and case management systems. Knowledge of welfare reform and data protection regulations. Excellent time management, organisational skills, and ability to work both independently and as part of a team. What you'll get in return Competitive pay of up to 21.27 per hour. A temporary contract until May 2025. Opportunity to work in a supportive team environment within a respected housing organisation. Valuable experience in income management and customer service. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)