Survey Specialist

This is an exciting opportunity to become the go-to expert for customer insights within a fast-moving automotive business, helping to shape strategy and enhance the experience for customers and dealers alike. My client, a fast-growing automotive brand, is looking for a Survey Specialist to lead customer survey activities across their expanding portfolio. This role is perfect for someone who enjoys turning customer feedback into actionable insights that drive business decisions and improve the overall ownership and purchasing experience

TITLE : Survey Specialist
Salary : up to 45,000 + Benefits
Sector : Automotive
Location: West London
Language : Englis
Work style: Office based role

Key Responsibilities:

• Survey Management: Design, implement, and manage core customer surveys, including satisfaction, test drive feedback, and future model input. Ensure all surveys are methodologically sound and deliver high-quality, actionable data.
• Reporting & Analysis: Analyse survey data, identify trends and opportunities, and translate findings into clear, actionable insights for teams across Marketing, Product, and Dealer Operations. Present results and recommendations to senior stakeholders.
• Stakeholder Collaboration: Work closely with Brand Managers, Marketing, and Dealer Development teams to align research objectives with business needs. Support dealer visits and customer events to gather real-time feedback.
• Data Integrity & Compliance: Ensure adherence to data privacy regulations and internal governance policies. Continuously optimise survey methodologies to improve response rates and data quality.

Candidate Requirements:

• 1-3 years' experience in survey, insight, or research roles, ideally in the automotive sector or premium/consumer goods industry.
• Strong expertise in survey design, data analysis, and statistical reporting. Proficiency with survey software (e.g., Qualtrics, SurveyMonkey Enterprise) and advanced Excel/statistical tools.
• Excellent communication and presentation skills, able to convey complex data clearly to both technical and non-technical audiences.
• Highly organised, self-motivated, and able to manage multiple projects in a fast-paced environment.
• Familiarity with the UK automotive market and customer journey touchpoints is a plus.
• Proactive, results-oriented, and passionate about improving the customer experience.