Key Responsibilities: -
Complete online/phone surveys in a timely and efficient manner for improvement.
Professionally handle calls, emails, and messages with a customer-first mindset
Collaborate with team members to optimize appointment scheduling efforts.
Handle inquiries and resolve customer issues promptly and professionally.
Adhere to company policies and procedures to ensure consistent service delivery.
Accurately process all customer orders, and maintain low error rate.
Review completed work to ensure that required quality standards, regulations, and procedures are being followed prior to sale.
Enter new client data into ZOHO CRM
Manage multiple inboxes, and be the first point of contact for customers via telephone
Acknowledge complaints and provide resolutions within a timely manner
About you: -
Excellent communication skills, both verbal and written.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office and other relevant software.
Ability to work independently, and also, as part of a team.
Attention to detail, and ability to identify errors early in the work process.