6 jobs found

Resident Liaison Officer Based in Enfield Temp on going 18.71 per hour Umbrella Experience in retrofit and SHDF Needs to be able to drive and have a clean driving Licence Based in Enfield Needs to be a team player and proactive Properties are scattered over Enfield 2 stage interviews 1 hour drive away Max We are seeking an experienced Resident Liaison Officer (RLO) with strong knowledge of retrofit programmes , including energy-efficiency upgrades, whole-house retrofit, PAS 2030 / PAS 2035 processes, and decarbonisation works. The successful candidate will act as the primary point of contact between residents, contractors, and project teams-ensuring clear communication, minimal disruption, and a positive resident experience throughout the retrofit process. Key Responsibilities Resident Engagement & Communication Serve as the main liaison for residents throughout pre-works, installation, and post-works stages of retrofit projects. Conduct home visits, surveys, and resident briefings to explain retrofit measures, timelines, and access requirements. Provide clear, accessible information to residents about works such as insulation, ventilation upgrades, heating system replacements, and other energy-efficiency improvements. Manage resident expectations and resolve any concerns or issues promptly and professionally. Project Coordination Work closely with retrofit assessors, coordinators, designers, and contractors to ensure accurate resident data, property access, and scheduling. Support the delivery of PAS 2035-compliant projects by assisting in gathering required resident information and providing feedback to project teams. Track and update appointment schedules, access arrangements, and resident satisfaction. Report progress, risks, and resident feedback to project management teams. Skills & Experience Required Essential Proven experience as a Resident Liaison Officer, Resident Engagement Officer, or similar customer-facing role within housing, construction, or retrofit. Working knowledge of retrofit processes , energy-efficiency upgrades, and PAS 2030 / PAS 2035 standards. Exceptional communication and interpersonal skills, with the ability to work with diverse communities. Strong organisational skills and the ability to manage multiple properties and appointments. Experience handling complaints and resolving issues diplomatically. IT literacy (MS Office, CRM systems, scheduling software) Personal Qualities Empathetic and resident-focused. Highly organised with strong attention to detail. Calm under pressure and adaptable to change. Able to work independently and as part of a multidisciplinary team.

A Housing Association is currently looking for a Residence Officer on a temporary basis for about 6 weeks Key responsibilities are as follows Serve as the primary contact for residents, overseeing all aspects of tenancy management with an initiative-taking and customer-focused approach. Deliver operational targets, ensuring the financial health of your patch through meticulous management of budgets and resources. Conduct regular inspections of properties and estates, promptly identifying and addressing maintenance issues to maintain high service delivery standards. Build and maintain strong relationships with internal and external stakeholders to meet and exceed contractual obligations. Lead initiatives to enhance resident engagement and satisfaction, playing a pivotal role in community building within our schemes. Ensure that you follow and keep up to date with all company statutory policies and related procedures, including health and safety and financial regulations PAYE 22.27 UMBRELLA 29.45. This role is full time on site, no WFH Essential requirements Solid housing experience and a strong property or asset management background. A proven record of improving customer satisfaction and revenue through analytical and strategic initiatives. Exceptional organisational skills to efficiently manage records, reports, and communication. Excellent communication abilities, both written and verbal, enabling effective stakeholder engagement and resident support. Must be immediately available or on short notice

Winchester City Council has been recognised by the Local Government Association (LGA) as a "well-respected and high-performing" authority, noted for its strong service delivery, prudent financial management, and commitment to engaging residents in decision-making. This is an organisation that doesn't settle for the status quo-it continually seeks to innovate, modernise, and deliver better outcomes for its communities. Your new role You will play a pivotal role in supporting the Director of Finance as Winchester City Council prepares for Local Government Reorganisation. A major focus of your work will be leading the seamless transition of our IT, Digital, Finance, Revenues and Benefits systems into the new Unitary Authority by April 2028. This includes ensuring technical readiness, data integrity, system compatibility, and operational continuity throughout the transformation. As Head of Corporate Services , you will lead a high-impact, technology-driven portfolio with a strong emphasis on IT and digital services. You will: Shape and deliver the Council's IT and digital strategy within a shared-service environment Oversee the modernisation, integration, and optimisation of core business systems Ensure robust cyber security, data governance, and digital resilience Drive the adoption of innovative technologies that improve customer experience and operational efficiency Lead teams across IT, Digital, Finance, Revenues and Benefits to deliver reliable, cost-effective, user-centred services Leadership and strategy Council's lead adviser for Digital and IT strategy Visible member of corporate management Set improvement plans and standards for service excellence Line manage Service Leads for IT, Digital, Finance, Revenues and Benefits Coach and mentor teams, modelling the Council's values IT, digital and transformation Own IT governance, risk and compliance within the shared service Deliver the digital strategy and roadmaps to modernise services Ensure ICT is ready to support transition to a new Unitary Authority Finance, Revenues and Benefits Strategic leadership and operational oversight of Revenues and Benefits Act as deputy s151 officer subject to qualifications and experience Lead finance, audit and insurance to meet legislative requirements Support financial and IT strategies for reorganisation Governance, reporting and engagement Deliver annual service plans and hit corporate performance standards Advise committees on service delivery, development and statutory needs Engage with national and regional bodies to bring in best practice Build strong partnerships to maximise resources Commercial input and improvement Entrepreneurial options appraisal and benchmarking Identify service integration and continuous performance improvement Research and market engagement to develop commercial opportunities What you'll need to succeed We are looking for someone with a proven track record of senior leadership in corporate services-someone who leads with vision, empowers others, and champions continuous improvement. You will bring experience in organisational change, service transformation, and partnership working, ensuring services are efficient, effective, and forward-thinking. Strong influencing and negotiation skills are essential, enabling you to shape decisions and drive progress. Degree-level qualification or equivalent experience with evidence of CPD Preferably a business or management qualification Senior leadership track record in relevant services Proven delivery of organisational change, transformation and continuous improvement Strong knowledge of legislation, regulations and industry standards Customer-focused and commercially aware with digital service experience Skilled partnership builder with political acumen, ethical approach and commitment to equality, diversity and safeguarding Resilient, results-driven and highly effective communicator What you'll get in return Winchester City Council offers an excellent package of benefits including: Hybrid Working 50% office-based, 50% remote Outstanding Pension Scheme: Membership to the Local Government Pension Essential Car User Allowance, Free parking close to Winchester City Council Employer-Paid Health Cash Plan Excellent Annual Leave: 27 days per year, rising to 30 days after 2 years' continuous service, then 35 days after 5 years' continuous service (can be carried across from another local government organisation for continuous service) - 13 additional flexi-leave days annually - Option to purchase up to 5 extra days Free Parking: At any Winchester Park and Ride location Discounts: Major high street brands and local leisure centres Excellent Working Environment Season Ticket Loans Professional Development: Ongoing support for continuous learning and growth Salary Sacrifice Schemes: Available for cars and bikes Working in Winchester means being based in one of the UK's most attractive small cities, surrounded by countryside and history but within an hour of London Waterloo by train. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more, please contact Sophia Redpath on note that this advert may close early once suitable applicants have been interviewed, so we encourage you to apply without delay for this unique opportunity. Regrettably, we are unable to respond to all applicants Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office

Job Specification: Resident Liaison Officer (RLO) Location: Based in the Stevenage to Kings Cross are Contract Type: Long term Temporary (potential for perm) Rate: £17 - £22 per hour Fuel Allowance: Paid at 45p per mile The Opportunity An immediate opportunity is available for a proactive and experienced Resident Liaison Officer to join a temporary contract with Origin Housing . The role is focused on a variety of internal works, including a comprehensive Kitchen, Bathroom program. You will be responsible for managing resident communication and ensuring the smooth delivery of works across a broad geographic area. Due to the size of the patch, which spans from Stevenage to Kings Cross , this is a mobile role that requires daily travel. You will need to travel frequently to and from properties to engage directly with residents. Key Responsibilities Resident Communication: Serve as the primary point of contact for residents, visiting properties to provide updates and manage expectations regarding all aspects of the K&B programme. Logistics and Coordination: Work closely with the project management team and contractors to coordinate access, schedule works, and ensure timely completion with minimal disruption to residents. Issue Resolution: Proactively identify and resolve resident queries and concerns with a professional, compassionate, and solution-oriented approach. Documentation: Maintain detailed and accurate records of all resident interactions and project milestones, providing regular progress reports. Stakeholder Engagement: Act as a key link between residents, the project team, and the client, fostering positive relationships and ensuring project goals are met. Candidate Profile Experience: Proven experience as a Resident Liaison Officer, with a strong background in K&B or similar internal works projects. Flexibility & Mobility: A full UK driving license and your own vehicle are essential . You will receive a fuel allowance paid at 45p per mile . You must be comfortable with extensive daily travel covering a large area. Location: The ideal candidate will be based in the North London or Stevenage area to facilitate efficient travel across the patch. Interpersonal Skills: Exceptional communication skills and a friendly, empathetic demeanour are crucial for building trust and rapport with residents. Organisational Skills: The ability to manage multiple tasks and prioritise effectively in a dynamic, fast-paced environment. Salary & Benefits Rate: £17 - £22 per hour Fuel Allowance: Paid at 45p per mile Contract: Temporary until Christmas, with a strong possibility of extension