Operations Manager

About Healthwatch Waltham Forest and Healthwatch Newham

Healthwatch Waltham Forest and Healthwatch Newham are managed by Local Voice, an independent charity. Each Healthwatch has a statutory duty to ensure that local people have a strong voice in shaping health and social care services. Together, they:

• Promote and support the involvement of local people in the commissioning, provision, and scrutiny of local care services.
• Enable residents to monitor the standard of provision and highlight where services could be improved.
• Gather and represent the views of residents about their needs and experiences.
• Make recommendations for improvements to local health and social care services.
• Provide clear information and signposting to help people access services.
• Escalate concerns to Healthwatch England and the Care Quality Commission where appropriate.

Job Summary

The Operations Manager will manage the day-to-day delivery of both Healthwatch Waltham Forest and Healthwatch Newham. Working closely with Local Voice s Chief Executive and each borough s Advisory/Committee structures, the postholder will:

• Ensure high-quality insight gathering, engagement, and reporting to influence change.
• Oversee operational systems, budgets, and governance compliance.
• Lead and support staff and volunteers across both boroughs.
• Deliver annual work programmes based on evidence based co-production and that respond to local needs.
• Build strong relationships with statutory, voluntary, and community stakeholders.
• Contribute to the long-term sustainability of Local Voice and Healthwatch.

Although the primary focus of this role is the operational management of Healthwatch Waltham Forest and Healthwatch Newham, Local Voice also delivers some cross-borough projects involving all three Healthwatch services, including Healthwatch Hammersmith & Fulham. Where these programmes are managed through a single project structure, the postholder may be required to provide operational oversight across all participating boroughs. This will not include any representational or external engagement role for Healthwatch Hammersmith & Fulham, which will remain the responsibility of the designated staff team.