Emmiera Group Ltd
Swindon, Wiltshire
Our Furniture Repair Technicians are at the heart of our company, Our technicians are the face of our company at Emmiera Group. We are a company founded by technicians, built by technicians for technicians, nobody understands this industry like we do. We are looking for technician's and upholsterers that have enthusiasm and a real passion for customer service. You will carry out repairsand produce an inspection liability report on the items of furniture with reported issues, both the quality of the repair and the quality of the report are to be completed to the highest standard with the end goal of keeping the furniture in the home and the customer satisfied and the client fully informed via the reporting. Don't worry you won't need to know every element of the job, we have a dedicated training centre and training managers that will fill in any gaps, we will make sure you are completely confident before you go it alone. Benefits of working at Emmiera Group Company Van with all tools required to carry out your role Company Uniform A competitive basic salary, attendance & bonuses, and well paid weekend day rates. Only work in one postcode area per day (not traveling all around the country everyday) Learning & Development, we are always working a new products and techniques Pension Bupa Employee Assistance Programme Head office based Technician Managers to offer technical support whenever you need it The Role To carry out repairs and inspections to upholstery, cabinets, beds & mattresses. Liability reporting - through our custom-built app which makes reporting, image and video capturing as easy as possible whilst onsite Delivering world class customer service to the customer. The journey starts before you arrive but it is vitally important this world class journey carries on throughout the visit, from the first ring of the doorbell it's important as professionals to arrive with clean vehicles, professionally dressed in our Emmiera Group uniform , communicate to the highest standard providing reassurance and education on best practice and instilling faith that we are the best people for the job to resolve the customers issue - It is extremely important for us to achieve the highest scores in NPS, internal C-Sat's, Trust pilot and any customer review platform. At Emmiera Group we appreciate and understand it is not us who determines if we are good, it's our customers we visit that make that decision Please feel free to call us to discuss the role , please apply and send a CV - all conversations are completely confidential. If deemed successful we require two references with at least one occupational reference. All job offers are subject to successful references and DBS checks. Job Types: Full-time, Permanent Experience: upholstery: 4 years (required) Licence/Certification: Driving Licence (required) Work Location: On the road Reference ID: Furniture technicians
Our Furniture Repair Technicians are at the heart of our company, Our technicians are the face of our company at Emmiera Group. We are a company founded by technicians, built by technicians for technicians, nobody understands this industry like we do. We are looking for technician's and upholsterers that have enthusiasm and a real passion for customer service. You will carry out repairsand produce an inspection liability report on the items of furniture with reported issues, both the quality of the repair and the quality of the report are to be completed to the highest standard with the end goal of keeping the furniture in the home and the customer satisfied and the client fully informed via the reporting. Don't worry you won't need to know every element of the job, we have a dedicated training centre and training managers that will fill in any gaps, we will make sure you are completely confident before you go it alone. Benefits of working at Emmiera Group Company Van with all tools required to carry out your role Company Uniform A competitive basic salary, attendance & bonuses, and well paid weekend day rates. Only work in one postcode area per day (not traveling all around the country everyday) Learning & Development, we are always working a new products and techniques Pension Bupa Employee Assistance Programme Head office based Technician Managers to offer technical support whenever you need it The Role To carry out repairs and inspections to upholstery, cabinets, beds & mattresses. Liability reporting - through our custom-built app which makes reporting, image and video capturing as easy as possible whilst onsite Delivering world class customer service to the customer. The journey starts before you arrive but it is vitally important this world class journey carries on throughout the visit, from the first ring of the doorbell it's important as professionals to arrive with clean vehicles, professionally dressed in our Emmiera Group uniform , communicate to the highest standard providing reassurance and education on best practice and instilling faith that we are the best people for the job to resolve the customers issue - It is extremely important for us to achieve the highest scores in NPS, internal C-Sat's, Trust pilot and any customer review platform. At Emmiera Group we appreciate and understand it is not us who determines if we are good, it's our customers we visit that make that decision Please feel free to call us to discuss the role , please apply and send a CV - all conversations are completely confidential. If deemed successful we require two references with at least one occupational reference. All job offers are subject to successful references and DBS checks. Job Types: Full-time, Permanent Experience: upholstery: 4 years (required) Licence/Certification: Driving Licence (required) Work Location: On the road Reference ID: Furniture technicians
