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digital capability manager
First Recruitment Group
Digital Sales Partnerships Manager
First Recruitment Group Newcastle, Staffordshire
Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development • Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. • Establish the Digital Comparison Site route-to-market as a major sales channel for us. • Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management • Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. • Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management • Ensure we achieve high rankings and visibility across partner platforms daily. • Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. • Oversee the end-to-end sales commissions process internally and with partners. • Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight • Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. • Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management • Build and maintain strong relationships with partner account managers and commercial teams. • Act as the primary internal escalation point for partner-related issues. • Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight • Monitor competitor activity across affiliate and comparison site channels. • Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. • Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing) Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Dec 13, 2025
Contractor
Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development • Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. • Establish the Digital Comparison Site route-to-market as a major sales channel for us. • Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management • Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. • Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management • Ensure we achieve high rankings and visibility across partner platforms daily. • Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. • Oversee the end-to-end sales commissions process internally and with partners. • Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight • Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. • Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management • Build and maintain strong relationships with partner account managers and commercial teams. • Act as the primary internal escalation point for partner-related issues. • Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight • Monitor competitor activity across affiliate and comparison site channels. • Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. • Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing) Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Square One Resources
Platform Manager
Square One Resources City, Birmingham
Job Title: Data & Analytics Platform Manager Location: Birmingham, UK (Hybrid, Only onsite when needed) Salary/Rate: 400- 450 Per Day - INSIDE IR35 Start Date: Immediately Job Type: 3 Month Contract Company Introduction We're delighted to be supporting a leading organisation undergoing a major data and digital modernisation programme. They are now seeking an experienced Data & Analytics Platform Manager to play a pivotal role in shaping, optimising, and managing their enterprise data platforms. Job Responsibilities/Objectives In this strategic and hands-on role, you will oversee the organisation's cloud-based data platforms, ensuring stability, performance, and long-term scalability while driving innovation and strategic enhancement. Manage day-to-day stability, availability, and performance across multi-cloud data platforms including Microsoft Fabric, AWS, and Informatica. Develop and own the platform roadmap, ensuring alignment to the wider data strategy and evolving business needs. Lead vendor and partner relationships, ensuring SLAs are met and platform investments deliver strong ROI. Implement cost optimisation strategies, monitor platform expenditure, and maximise value from cloud resources. Collaborate closely with data teams and business stakeholders to ensure platform capabilities support high-quality analytics and decision-making. Ensure full compliance with data governance, security, and regulatory standards across all platforms. Required Skills/Experience The ideal candidate will have the following: Deep technical expertise across cloud-based data platforms (Microsoft Fabric, AWS, Informatica) and data architecture. Strong experience managing ETL/ELT processes, platform operations, and incident troubleshooting. Proven ability to build platform roadmaps, optimise costs, and deliver measurable ROI. Excellent vendor management and stakeholder engagement skills within complex environments. Strong leadership capability, able to operate in matrix structures and guide cross-functional teams. Experience delivering platform migrations, upgrades, or cloud transformation projects. Solid understanding of data governance, compliance standards, and security best practice. Desirable Skills/Experience Although not essential, the following skills are desired by the client: Experience working within large-scale, enterprise data ecosystems. Background in Agile delivery, cloud FinOps, or platform engineering. Previous involvement in multi-cloud optimisation or platform consolidation initiatives. Familiarity with BI and analytics environments, supporting data product development. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Dec 12, 2025
Contractor
Job Title: Data & Analytics Platform Manager Location: Birmingham, UK (Hybrid, Only onsite when needed) Salary/Rate: 400- 450 Per Day - INSIDE IR35 Start Date: Immediately Job Type: 3 Month Contract Company Introduction We're delighted to be supporting a leading organisation undergoing a major data and digital modernisation programme. They are now seeking an experienced Data & Analytics Platform Manager to play a pivotal role in shaping, optimising, and managing their enterprise data platforms. Job Responsibilities/Objectives In this strategic and hands-on role, you will oversee the organisation's cloud-based data platforms, ensuring stability, performance, and long-term scalability while driving innovation and strategic enhancement. Manage day-to-day stability, availability, and performance across multi-cloud data platforms including Microsoft Fabric, AWS, and Informatica. Develop and own the platform roadmap, ensuring alignment to the wider data strategy and evolving business needs. Lead vendor and partner relationships, ensuring SLAs are met and platform investments deliver strong ROI. Implement cost optimisation strategies, monitor platform expenditure, and maximise value from cloud resources. Collaborate closely with data teams and business stakeholders to ensure platform capabilities support high-quality analytics and decision-making. Ensure full compliance with data governance, security, and regulatory standards across all platforms. Required Skills/Experience The ideal candidate will have the following: Deep technical expertise across cloud-based data platforms (Microsoft Fabric, AWS, Informatica) and data architecture. Strong experience managing ETL/ELT processes, platform operations, and incident troubleshooting. Proven ability to build platform roadmaps, optimise costs, and deliver measurable ROI. Excellent vendor management and stakeholder engagement skills within complex environments. Strong leadership capability, able to operate in matrix structures and guide cross-functional teams. Experience delivering platform migrations, upgrades, or cloud transformation projects. Solid understanding of data governance, compliance standards, and security best practice. Desirable Skills/Experience Although not essential, the following skills are desired by the client: Experience working within large-scale, enterprise data ecosystems. Background in Agile delivery, cloud FinOps, or platform engineering. Previous involvement in multi-cloud optimisation or platform consolidation initiatives. Familiarity with BI and analytics environments, supporting data product development. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
St.Helens R.F.C.
Marketing Executive
St.Helens R.F.C. St. Helens, Merseyside
Marketing Executive Salary: £27,000 to £28,000 per annum dependent on skills and experience Location: The BrewDog Stadium, St Helens Full time Main Purpose of the Role The Marketing Executive will play a central role in delivering coordinated campaigns that promote St.Helens R.F.C. club's services, products and commercial activities. Focusing on Conferencing & Events (C&E) and Retail, the role combines day-to-day marketing delivery with creative planning, brand promotion and digital management. This is a varied, hands-on role suited to someone who can balance creativity with commercial thinking, while working collaboratively across multiple departments. Main Duties Maintain and update the C&E website and online retail store to ensure accuracy, relevant content and an excellent user experience. Manage the club's online auction platform, ensuring listings align with club activity and commercial priorities. Coordinate social media content for C&E and Retail, working alongside internal teams to ensure consistent messaging and brand alignment. Monitor and analyse digital performance, producing reports with recommendations to maximise opportunities and improve ROI. Oversee imagery and branding across digital channels, in-store touchpoints and stadium spaces. Support the creation and delivery of marketing plans for both C&E and Retail, working closely with the Head of Marketing and department leads. Liaise with external partners such as the Council, LVEP and Chamber of Commerce to support joint initiatives that unlock commercial potential. Attend internal and external marketing meetings as a representative of C&E and Retail. Coordinate kit launch and retail product campaigns - including creative planning, photography, player scheduling and sample management. Maximise event-led retail opportunities driven by team performance, seasonal trends and fan demand. Support club events and selected matchdays as required. Line Management Responsibilities Reports to the Head of Marketing and works closely with the Conference & Events Manager and Retail Manager. Key Contacts Retail & C&E suppliers Local business and marketing partners (Council, Chamber of Commerce, LVEP) Stadium venues, hotels, sports clubs Web, print and creative agencies Media team (player liaison, photography, content) Operations teams (room preparation, event delivery) Person Specification Essential Criteria Qualifications Degree or equivalent in Marketing, Business, Communications or related field. Experience Proven experience in marketing, ideally within events, retail or hospitality. Strong track record managing social media and digital content. Experience planning and delivering campaigns from idea stage to execution. Familiarity with website CMS and e-commerce platforms. Skills Confident copywriting and content creation across digital and print. Data analysis and reporting skills, with the ability to interpret marketing performance. Effective organisational and project management skills. Creative design capability using Adobe tools or Canva. Strong communication and stakeholder management. Personal Attributes Creative thinker with strong initiative. Flexible and adaptable to seasonal demands. Able to work independently or within a team. Enthusiastic, positive and passionate about sport, events and retail. Desirable Criteria CIM or digital marketing qualification. Experience in a sports club, stadium environment or fan-engagement role. Knowledge of local business networks and partnership development. Understanding of supporter communications and fan behaviour. Interested? If you feel that you possess the relevant skills and experience then please send your cv by return. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Dec 12, 2025
Full time
Marketing Executive Salary: £27,000 to £28,000 per annum dependent on skills and experience Location: The BrewDog Stadium, St Helens Full time Main Purpose of the Role The Marketing Executive will play a central role in delivering coordinated campaigns that promote St.Helens R.F.C. club's services, products and commercial activities. Focusing on Conferencing & Events (C&E) and Retail, the role combines day-to-day marketing delivery with creative planning, brand promotion and digital management. This is a varied, hands-on role suited to someone who can balance creativity with commercial thinking, while working collaboratively across multiple departments. Main Duties Maintain and update the C&E website and online retail store to ensure accuracy, relevant content and an excellent user experience. Manage the club's online auction platform, ensuring listings align with club activity and commercial priorities. Coordinate social media content for C&E and Retail, working alongside internal teams to ensure consistent messaging and brand alignment. Monitor and analyse digital performance, producing reports with recommendations to maximise opportunities and improve ROI. Oversee imagery and branding across digital channels, in-store touchpoints and stadium spaces. Support the creation and delivery of marketing plans for both C&E and Retail, working closely with the Head of Marketing and department leads. Liaise with external partners such as the Council, LVEP and Chamber of Commerce to support joint initiatives that unlock commercial potential. Attend internal and external marketing meetings as a representative of C&E and Retail. Coordinate kit launch and retail product campaigns - including creative planning, photography, player scheduling and sample management. Maximise event-led retail opportunities driven by team performance, seasonal trends and fan demand. Support club events and selected matchdays as required. Line Management Responsibilities Reports to the Head of Marketing and works closely with the Conference & Events Manager and Retail Manager. Key Contacts Retail & C&E suppliers Local business and marketing partners (Council, Chamber of Commerce, LVEP) Stadium venues, hotels, sports clubs Web, print and creative agencies Media team (player liaison, photography, content) Operations teams (room preparation, event delivery) Person Specification Essential Criteria Qualifications Degree or equivalent in Marketing, Business, Communications or related field. Experience Proven experience in marketing, ideally within events, retail or hospitality. Strong track record managing social media and digital content. Experience planning and delivering campaigns from idea stage to execution. Familiarity with website CMS and e-commerce platforms. Skills Confident copywriting and content creation across digital and print. Data analysis and reporting skills, with the ability to interpret marketing performance. Effective organisational and project management skills. Creative design capability using Adobe tools or Canva. Strong communication and stakeholder management. Personal Attributes Creative thinker with strong initiative. Flexible and adaptable to seasonal demands. Able to work independently or within a team. Enthusiastic, positive and passionate about sport, events and retail. Desirable Criteria CIM or digital marketing qualification. Experience in a sports club, stadium environment or fan-engagement role. Knowledge of local business networks and partnership development. Understanding of supporter communications and fan behaviour. Interested? If you feel that you possess the relevant skills and experience then please send your cv by return. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
New Appointments Group
Project Administrator
New Appointments Group Shepherdswell, Kent
Project Administrator Salary: Up to 31,000 per annum with great benefits listed below Hours: 37.5 per week, hybrid working (3 days office / 2 days remote after probation/training) Dover based - candidates will live in Ashford, Canterbury, Sittingbourne, Thanet, Deal, Hythe, Folkestone, Whitstable, Maidstone, Medway. We're looking for a highly proficient Project Administrator to join a busy and fast-paced Project Management Office. Are you a digitally confident Project Administrator who thrives on accuracy, structured processes, and supporting project delivery through high quality data, planning and reporting? If you enjoy improving digital workflows, working with planning tools, and keeping complex project environments running smoothly, this is an excellent opportunity. Key responsibilities: Keeping systems running smoothly from meetings to governance and reporting Providing board members with clear, concise insights and reports Supporting governance and controls across a range of exciting projects Administering and improving digital services and processes Ensuring planning data is accurate and aligned with approved cost and work structures Giving project teams access to consolidated data and performance reports Skills & Qualifications Educated to A-level standard or equivalent professional training. Experience within a project controls environment or a busy administrative role where digital tools and process-driven ways of working are essential. Strong Microsoft 365 capability, particularly in SharePoint, Excel and PowerPoint and with the ability to prepare cost and schedule reports. Confident supporting or stepping in for the PMO Digital Manager when needed. A strong administrator would be considered, but must be comfortable using digital tools, systems and working to processes. Benefits 5 weeks annual leave + bank holidays Contributory pension scheme Discretionary annual bonus Private healthcare Life assurance Employee assistance programme Third-party discounts Cycle to work scheme Benefits and rewards platform Free parking Employee volunteering scheme Please note: Applicants will only be considered if they have full Right to Work in the UK. Email: (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Dec 12, 2025
Full time
Project Administrator Salary: Up to 31,000 per annum with great benefits listed below Hours: 37.5 per week, hybrid working (3 days office / 2 days remote after probation/training) Dover based - candidates will live in Ashford, Canterbury, Sittingbourne, Thanet, Deal, Hythe, Folkestone, Whitstable, Maidstone, Medway. We're looking for a highly proficient Project Administrator to join a busy and fast-paced Project Management Office. Are you a digitally confident Project Administrator who thrives on accuracy, structured processes, and supporting project delivery through high quality data, planning and reporting? If you enjoy improving digital workflows, working with planning tools, and keeping complex project environments running smoothly, this is an excellent opportunity. Key responsibilities: Keeping systems running smoothly from meetings to governance and reporting Providing board members with clear, concise insights and reports Supporting governance and controls across a range of exciting projects Administering and improving digital services and processes Ensuring planning data is accurate and aligned with approved cost and work structures Giving project teams access to consolidated data and performance reports Skills & Qualifications Educated to A-level standard or equivalent professional training. Experience within a project controls environment or a busy administrative role where digital tools and process-driven ways of working are essential. Strong Microsoft 365 capability, particularly in SharePoint, Excel and PowerPoint and with the ability to prepare cost and schedule reports. Confident supporting or stepping in for the PMO Digital Manager when needed. A strong administrator would be considered, but must be comfortable using digital tools, systems and working to processes. Benefits 5 weeks annual leave + bank holidays Contributory pension scheme Discretionary annual bonus Private healthcare Life assurance Employee assistance programme Third-party discounts Cycle to work scheme Benefits and rewards platform Free parking Employee volunteering scheme Please note: Applicants will only be considered if they have full Right to Work in the UK. Email: (url removed) New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
Consortium Professional Recruitment Ltd
PLM & Operational Technology Manager
Consortium Professional Recruitment Ltd Hull, Yorkshire
Job Title: PLM & Operational Technology Manager Progression: Clear pathway to Head of PLM & OT Location: Hessle, Melton, Hull Salary: £45,000 to £60,000 + enhanced benefits PLM & Operational Technology Manager A rare opportunity to grow into a future Head role This global engineering led manufacturer is investing significantly in digital product development and smart factory capability. The business is now recruiting a PLM & Operational Technology Manager to support and develop the systems underpinning R&D, Engineering, Procurement, Production and Quality. This position offers a genuine progression path into the future Head of PLM & OT role, making it an ideal opportunity for an ambitious PLM, OT or Digital Manufacturing professional ready for the next step. A Head of PLM & OT role is being recruited in parallel. This position provides a development route into that senior level for the right candidate. About the Opportunity As the PLM & OT Manager, you will work at the intersection of R&D, Engineering, Procurement, Production, Quality and IT. You will contribute to the evolution of PLM, MES and OT platforms, supporting roadmap development, process alignment and multi site system integration. You will help different functional teams work more effectively by improving data flow, strengthening processes and ensuring digital systems reflect real operational needs. This position is ideal for someone who enjoys cross functional collaboration and wants broader influence, strategic exposure and the opportunity to grow into a senior leadership role. What You Will Support and Develop Contributing to PLM and Operational Technology strategy alongside senior IT, Engineering and Operations leaders Supporting PLM platform improvements used by R&D, Engineering, Procurement and Quality teams Working with Production and Operations teams on MES, SCADA and wider OT enhancements Supporting integration projects that connect PLM, ERP and MES for better data flow and operational alignment Collaborating with multiple stakeholders to understand requirements, prioritise system improvements and deliver cohesive solutions Helping guide and develop the PLM and OT team with support from senior leadership What You Bring You do not need prior Head of function experience. The right mindset and foundational skills are more important. Experience with PLM tools such as Siemens Teamcenter, PTC Windchill or Dassault 3DEXPERIENCE Exposure to MES and OT platforms including Siemens Opcenter, Rockwell FactoryTalk, AVEVA or Ignition Understanding of how engineering, product development or manufacturing systems interact Ability to work with diverse stakeholders and communicate technical concepts clearly Strong analytical skills with desire for progression and leadership development A degree in Engineering, IT or related field is preferred Why This Role Is an Excellent Step Up Clear progression pathway toward Head of PLM & OT Opportunity to influence multi site digital evolution High degree of cross functional collaboration Exposure to strategic planning and leadership experience Work in a global engineering led organisation with significant digital investment Ready to Step Up? If you are ready to play a key role in shaping modern digital manufacturing systems and grow toward future leadership, apply now for the PLM & Operational Technology Manager role. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Dec 12, 2025
Full time
Job Title: PLM & Operational Technology Manager Progression: Clear pathway to Head of PLM & OT Location: Hessle, Melton, Hull Salary: £45,000 to £60,000 + enhanced benefits PLM & Operational Technology Manager A rare opportunity to grow into a future Head role This global engineering led manufacturer is investing significantly in digital product development and smart factory capability. The business is now recruiting a PLM & Operational Technology Manager to support and develop the systems underpinning R&D, Engineering, Procurement, Production and Quality. This position offers a genuine progression path into the future Head of PLM & OT role, making it an ideal opportunity for an ambitious PLM, OT or Digital Manufacturing professional ready for the next step. A Head of PLM & OT role is being recruited in parallel. This position provides a development route into that senior level for the right candidate. About the Opportunity As the PLM & OT Manager, you will work at the intersection of R&D, Engineering, Procurement, Production, Quality and IT. You will contribute to the evolution of PLM, MES and OT platforms, supporting roadmap development, process alignment and multi site system integration. You will help different functional teams work more effectively by improving data flow, strengthening processes and ensuring digital systems reflect real operational needs. This position is ideal for someone who enjoys cross functional collaboration and wants broader influence, strategic exposure and the opportunity to grow into a senior leadership role. What You Will Support and Develop Contributing to PLM and Operational Technology strategy alongside senior IT, Engineering and Operations leaders Supporting PLM platform improvements used by R&D, Engineering, Procurement and Quality teams Working with Production and Operations teams on MES, SCADA and wider OT enhancements Supporting integration projects that connect PLM, ERP and MES for better data flow and operational alignment Collaborating with multiple stakeholders to understand requirements, prioritise system improvements and deliver cohesive solutions Helping guide and develop the PLM and OT team with support from senior leadership What You Bring You do not need prior Head of function experience. The right mindset and foundational skills are more important. Experience with PLM tools such as Siemens Teamcenter, PTC Windchill or Dassault 3DEXPERIENCE Exposure to MES and OT platforms including Siemens Opcenter, Rockwell FactoryTalk, AVEVA or Ignition Understanding of how engineering, product development or manufacturing systems interact Ability to work with diverse stakeholders and communicate technical concepts clearly Strong analytical skills with desire for progression and leadership development A degree in Engineering, IT or related field is preferred Why This Role Is an Excellent Step Up Clear progression pathway toward Head of PLM & OT Opportunity to influence multi site digital evolution High degree of cross functional collaboration Exposure to strategic planning and leadership experience Work in a global engineering led organisation with significant digital investment Ready to Step Up? If you are ready to play a key role in shaping modern digital manufacturing systems and grow toward future leadership, apply now for the PLM & Operational Technology Manager role. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Consortium Professional Recruitment Ltd
Head of PLM & Operational Technology
Consortium Professional Recruitment Ltd Hull, Yorkshire
Head of PLM and Operational Technology Job Title: Head of PLM and Operational Technology Location: Hessle, Melton, Hull Salary: £60,000 to £70,000 plus enhanced benefits Employment: Permanent, Full Time Head of PLM and Operational Technology This global engineering led manufacturer is accelerating investment across its digital product development, digital manufacturing systems and smart factory landscape. The business is now seeking a Head of PLM and Operational Technology who will play a senior role in shaping, steering and supporting the strategy, delivery and optimisation of the systems underpinning R&D, Engineering, Procurement and Production. These platforms sit at the centre of how products are designed, engineered and manufactured, and this role provides the strategic leadership that ensures they evolve cohesively, integrate effectively and deliver measurable value across the entire lifecycle. A development-focused PLM & OT Manager role is also being recruited in parallel, providing a progression route for high-potential candidates About the Opportunity As the Head of PLM and Operational Technology, you will guide the development and enhancement of PLM, MES and OT platforms that support both product development and modern manufacturing operations. With continued investment across digital systems and Industry 4.0 capability, this role offers genuine opportunity to shape a multi site landscape and influence how the organisation s core technologies progress. Working closely with cross functional teams in R&D, Engineering, Procurement, Quality and Production, you will help ensure systems work seamlessly together, enabling strong data flow, better decision making and greater operational efficiency. This is a position that sits at the heart of the organisation s digital journey, offering both strategic input and hands on leadership in key integration initiatives. What You Will Lead Steering the long term PLM and Operational Technology strategy to support the organisation s engineering and manufacturing objectives Supporting and optimising enterprise PLM platforms across product design, data control and engineering change processes Overseeing OT systems including MES, SCADA and machine connectivity, working in partnership with engineering teams and external specialists Leading integration activity across PLM, ERP and MES platforms to deliver end to end visibility from design to production Establishing governance, compliance and security approaches across PLM and OT systems to meet UK and EU standards Developing and mentoring a multidisciplinary PLM and OT team, embedding continuous improvement and supporting capability growth What You Bring Experience working with modern PLM platforms such as Siemens Teamcenter, PTC Windchill, Dassault 3DEXPERIENCE / ENOVIA, or similar Exposure to MES and OT technologies, for example Siemens Opcenter, Rockwell FactoryTalk, AVEVA, Ignition, or equivalent Understanding of integrating PLM, ERP and MES systems within a manufacturing environment Familiarity with Industry 4.0 principles such as IoT, automation, AI or digital twins Strong stakeholder management skills with the ability to collaborate across R&D, Engineering, Procurement, Production and wider functions to align priorities expectations and outcomes. Strategic thinking balanced with the ability to support hands on delivery and implementation Degree in Engineering, IT or a related discipline, with PLM or OT certifications considered an advantage Why This Role Stands Out Join a global organisation investing heavily in digital engineering and future ready manufacturing Influence multi site digital evolution across PLM, MES and OT systems Collaborate with high calibre R&D, Engineering and Production teams Shape long term direction while guiding day to day integration and improvement Gain exposure to modern technology ecosystems and ambitious transformation programmes Strong long term career progression in a function that is growing in scope and capability Salary & Benefits £60,000 to £70,000 per annum depending on experience Enhanced benefits package 25 days holiday plus bank holidays Contributory pension scheme Laptop, smartphone and tablet provided Ready to Apply? If you are excited by the opportunity to influence digital engineering, guide key PLM and OT platforms and support the evolution of modern manufacturing systems, we encourage you to apply for the Head of PLM and Operational Technology today. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Dec 12, 2025
Full time
Head of PLM and Operational Technology Job Title: Head of PLM and Operational Technology Location: Hessle, Melton, Hull Salary: £60,000 to £70,000 plus enhanced benefits Employment: Permanent, Full Time Head of PLM and Operational Technology This global engineering led manufacturer is accelerating investment across its digital product development, digital manufacturing systems and smart factory landscape. The business is now seeking a Head of PLM and Operational Technology who will play a senior role in shaping, steering and supporting the strategy, delivery and optimisation of the systems underpinning R&D, Engineering, Procurement and Production. These platforms sit at the centre of how products are designed, engineered and manufactured, and this role provides the strategic leadership that ensures they evolve cohesively, integrate effectively and deliver measurable value across the entire lifecycle. A development-focused PLM & OT Manager role is also being recruited in parallel, providing a progression route for high-potential candidates About the Opportunity As the Head of PLM and Operational Technology, you will guide the development and enhancement of PLM, MES and OT platforms that support both product development and modern manufacturing operations. With continued investment across digital systems and Industry 4.0 capability, this role offers genuine opportunity to shape a multi site landscape and influence how the organisation s core technologies progress. Working closely with cross functional teams in R&D, Engineering, Procurement, Quality and Production, you will help ensure systems work seamlessly together, enabling strong data flow, better decision making and greater operational efficiency. This is a position that sits at the heart of the organisation s digital journey, offering both strategic input and hands on leadership in key integration initiatives. What You Will Lead Steering the long term PLM and Operational Technology strategy to support the organisation s engineering and manufacturing objectives Supporting and optimising enterprise PLM platforms across product design, data control and engineering change processes Overseeing OT systems including MES, SCADA and machine connectivity, working in partnership with engineering teams and external specialists Leading integration activity across PLM, ERP and MES platforms to deliver end to end visibility from design to production Establishing governance, compliance and security approaches across PLM and OT systems to meet UK and EU standards Developing and mentoring a multidisciplinary PLM and OT team, embedding continuous improvement and supporting capability growth What You Bring Experience working with modern PLM platforms such as Siemens Teamcenter, PTC Windchill, Dassault 3DEXPERIENCE / ENOVIA, or similar Exposure to MES and OT technologies, for example Siemens Opcenter, Rockwell FactoryTalk, AVEVA, Ignition, or equivalent Understanding of integrating PLM, ERP and MES systems within a manufacturing environment Familiarity with Industry 4.0 principles such as IoT, automation, AI or digital twins Strong stakeholder management skills with the ability to collaborate across R&D, Engineering, Procurement, Production and wider functions to align priorities expectations and outcomes. Strategic thinking balanced with the ability to support hands on delivery and implementation Degree in Engineering, IT or a related discipline, with PLM or OT certifications considered an advantage Why This Role Stands Out Join a global organisation investing heavily in digital engineering and future ready manufacturing Influence multi site digital evolution across PLM, MES and OT systems Collaborate with high calibre R&D, Engineering and Production teams Shape long term direction while guiding day to day integration and improvement Gain exposure to modern technology ecosystems and ambitious transformation programmes Strong long term career progression in a function that is growing in scope and capability Salary & Benefits £60,000 to £70,000 per annum depending on experience Enhanced benefits package 25 days holiday plus bank holidays Contributory pension scheme Laptop, smartphone and tablet provided Ready to Apply? If you are excited by the opportunity to influence digital engineering, guide key PLM and OT platforms and support the evolution of modern manufacturing systems, we encourage you to apply for the Head of PLM and Operational Technology today. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Manpower
Branch Manager
Manpower Southampton, Hampshire
Location: Southampton (Based fully on site) Role level: Senior - Reporting to Head of Staffing Driving License ESSENTIAL Role Summary: The Branch Manager is responsible for Manpower's UK brand delivery within a designated region of the UK for Convenience temporary and permanent business across all verticals within the Manpower specialisms - driving, logistics, manufacturing and ancillary, you will be expected to maximise GP opportunity throughout your client base in each of these core areas. You will lead a dedicated team of consultants focused on delivering temporary workforce solutions to both national accounts and retail business. Your dedicated team may be made of pure 360 retail consultants along with pure delivery consultants that have separate focus driving a high ROI. The region will be managed from one central office with your consultant team being based within this with the wider geography of regional responsibility. Key Responsibilities Sales: Ensures strong business mix of Manpower Specialisms Actively leads business development through the team Meets clients and drives new business opportunity across all verticals Strategy: Translates, implements and drives strategy as set by the Head of Staffing Influences strategy through active feedback Delivers regional goals as set by the Head of staffing in line with wider strategy Collaboration: Performance accountability Works with the Operational excellence team to drive efficient business Works with the head of driving to maintain logistics footprint and ensure legal compliance People: Builds a diverse talent pipeline Coach direct reports to build capability Creates time for wider team that enables a coaching environment to focus and achieve performance expectations A "One Manpower" mind-set is critical - you will be collaborating with peers across the brands and support functions to drive successful outcomes across the wider business. You will also be directly responsible for implementing the Manpower brand strategy and ensuring alignment across your peer group developing your area of responsibility with a corporate mind-set. You will demonstrate flexibility and agility, embracing corporate initiatives and gaining support and followership from your teams, and will adopt digital recruitment strategies, ensuring your teams are using up to date and relevant channels to recruit for our clients. Self-Development: Develops relationships across front and back office and ManpowerGroup brands Demonstrates growth mind-set Builds profile through thought leadership and networking within region. Efficiency: Understanding P&L including ratio management Drives system adoption and utilisation Data Analytics/ metrics as part of business thinking. Experience/Skills required: Previous experience managing staff in a sales environment Proven track record of maximising business development Experience in developing businesses with temporary staffing workforce Understanding the importance of collaboration Coaching and influencing staff. Our Standards Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themselves and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best. Care: Leads themselves and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themselves and inspires, coaches and empowers the development of others. Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.
Dec 12, 2025
Full time
Location: Southampton (Based fully on site) Role level: Senior - Reporting to Head of Staffing Driving License ESSENTIAL Role Summary: The Branch Manager is responsible for Manpower's UK brand delivery within a designated region of the UK for Convenience temporary and permanent business across all verticals within the Manpower specialisms - driving, logistics, manufacturing and ancillary, you will be expected to maximise GP opportunity throughout your client base in each of these core areas. You will lead a dedicated team of consultants focused on delivering temporary workforce solutions to both national accounts and retail business. Your dedicated team may be made of pure 360 retail consultants along with pure delivery consultants that have separate focus driving a high ROI. The region will be managed from one central office with your consultant team being based within this with the wider geography of regional responsibility. Key Responsibilities Sales: Ensures strong business mix of Manpower Specialisms Actively leads business development through the team Meets clients and drives new business opportunity across all verticals Strategy: Translates, implements and drives strategy as set by the Head of Staffing Influences strategy through active feedback Delivers regional goals as set by the Head of staffing in line with wider strategy Collaboration: Performance accountability Works with the Operational excellence team to drive efficient business Works with the head of driving to maintain logistics footprint and ensure legal compliance People: Builds a diverse talent pipeline Coach direct reports to build capability Creates time for wider team that enables a coaching environment to focus and achieve performance expectations A "One Manpower" mind-set is critical - you will be collaborating with peers across the brands and support functions to drive successful outcomes across the wider business. You will also be directly responsible for implementing the Manpower brand strategy and ensuring alignment across your peer group developing your area of responsibility with a corporate mind-set. You will demonstrate flexibility and agility, embracing corporate initiatives and gaining support and followership from your teams, and will adopt digital recruitment strategies, ensuring your teams are using up to date and relevant channels to recruit for our clients. Self-Development: Develops relationships across front and back office and ManpowerGroup brands Demonstrates growth mind-set Builds profile through thought leadership and networking within region. Efficiency: Understanding P&L including ratio management Drives system adoption and utilisation Data Analytics/ metrics as part of business thinking. Experience/Skills required: Previous experience managing staff in a sales environment Proven track record of maximising business development Experience in developing businesses with temporary staffing workforce Understanding the importance of collaboration Coaching and influencing staff. Our Standards Clarity: Takes time to understand and share our organisation's vision and strategy with others, holds themselves and others accountable to deliver on our common goals, mindfully gives honest and regular feedback and openly receives it so we can all learn and deliver our best. Care: Leads themselves and others with care, respecting people as people first and promoting diversity, equity, inclusion and belonging in their environment so people feel heard and valued, listens to understand and then communicates purposefully and consistently, intentionally develops themselves and inspires, coaches and empowers the development of others. Grow: Openly contributes thoughts, asks questions and challenges appropriately so that we make better, courageous and timely decisions, collaborates with others to identify current ideas, trends and perspectives (internally and externally) to continuously improve and transform what we do, builds on our successes and actively learns from mistakes and missed opportunities to progress toward our ambition.
Consortium Professional Recruitment
PLM & Operational Technology Manager
Consortium Professional Recruitment Hull, Yorkshire
Job Title: PLM & Operational Technology Manager Progression: Clear pathway to Head of PLM & OT Location: Hessle, Melton, Hull Salary: £45,000 to £60,000 + enhanced benefits PLM & Operational Technology Manager A rare opportunity to grow into a future Head role This global engineering led manufacturer is investing significantly in digital product development and smart factory capability click apply for full job details
Dec 12, 2025
Full time
Job Title: PLM & Operational Technology Manager Progression: Clear pathway to Head of PLM & OT Location: Hessle, Melton, Hull Salary: £45,000 to £60,000 + enhanced benefits PLM & Operational Technology Manager A rare opportunity to grow into a future Head role This global engineering led manufacturer is investing significantly in digital product development and smart factory capability click apply for full job details
Clearwater People Solutions
Deputy Head of L&D
Clearwater People Solutions City, London
We are seeking a commercially minded Deputy Head of L&D, ideally with a background within the hospitality or leisure sector or consultancy background. The Deputy Head of L&D will be responsible for the operational leadership and management of the L&D function, ensuring effective delivery of core programmes and services across the organisation. The Deputy Head of L&D will be commercially minded with some financial management experience, supporting in managing budgets and reporting on the P&L. Key Responsibilities for the Deputy Head of L&D Manage the daily operations of the L&D team, ensuring clear KPIs, effective planning of tasks, quality delivery outputs, and evaluation of services, with regular reporting to the Head of L&D. Provide line management, supervision, HR processes, performance and feedback (including formal PDRs and informal regular feedback), and professional development support to L&D team, fostering a high-performing team culture. Oversee the design, coordination, and delivery of core learning programmes Consultancy & Stakeholder Engagement Financial & Resource Management Act as a trusted advisor to managers, senior leaders and consultancy clients, providing expert guidance on learning solutions, talent development, and organisational capability. Contribute to the development and implementation of the organisational L&D strategy. Key Experience for the Deputy Head of L&D Significant experience in L&D management or senior operational leadership role. Strong people management skills, with proven ability and experience in leading/managing and developing teams. Experience designing, delivering, and evaluating learning programmes at organisational level, and linked to delivering business results. Financial management acumen, with experience managing budgets and suppliers. Intermediate abilities with Microsoft Excel and PowerPoint, linked to financial management, reporting and stakeholder presentations. Excellent consultancy and stakeholder management skills; influential at a senior level. Strong knowledge of digital learning tools, blended learning, and emerging L&D trends. Strategic thinker with ability to translate vision into tangible operational plans. Strong verbal and written communication skills, and ability to flex this as required. Ability to travel across UK, Ireland and occasional global travel. Please apply as directed!
Dec 12, 2025
Full time
We are seeking a commercially minded Deputy Head of L&D, ideally with a background within the hospitality or leisure sector or consultancy background. The Deputy Head of L&D will be responsible for the operational leadership and management of the L&D function, ensuring effective delivery of core programmes and services across the organisation. The Deputy Head of L&D will be commercially minded with some financial management experience, supporting in managing budgets and reporting on the P&L. Key Responsibilities for the Deputy Head of L&D Manage the daily operations of the L&D team, ensuring clear KPIs, effective planning of tasks, quality delivery outputs, and evaluation of services, with regular reporting to the Head of L&D. Provide line management, supervision, HR processes, performance and feedback (including formal PDRs and informal regular feedback), and professional development support to L&D team, fostering a high-performing team culture. Oversee the design, coordination, and delivery of core learning programmes Consultancy & Stakeholder Engagement Financial & Resource Management Act as a trusted advisor to managers, senior leaders and consultancy clients, providing expert guidance on learning solutions, talent development, and organisational capability. Contribute to the development and implementation of the organisational L&D strategy. Key Experience for the Deputy Head of L&D Significant experience in L&D management or senior operational leadership role. Strong people management skills, with proven ability and experience in leading/managing and developing teams. Experience designing, delivering, and evaluating learning programmes at organisational level, and linked to delivering business results. Financial management acumen, with experience managing budgets and suppliers. Intermediate abilities with Microsoft Excel and PowerPoint, linked to financial management, reporting and stakeholder presentations. Excellent consultancy and stakeholder management skills; influential at a senior level. Strong knowledge of digital learning tools, blended learning, and emerging L&D trends. Strategic thinker with ability to translate vision into tangible operational plans. Strong verbal and written communication skills, and ability to flex this as required. Ability to travel across UK, Ireland and occasional global travel. Please apply as directed!
CoreCom Consulting
Junior Platform Engineer
CoreCom Consulting
Junior Platform Engineer Do you have an inquisitive mindset, enjoy problem solving, and have an interest in tech? Corecom Technology Academy provides you with the opportunity to learn everything you need to build a successful career in IT, across a range of roles, without any previous experience or a specific degree. In fact - if you don't have a degree, we definitely want to hear from you! Why Choose CTA? We are an inclusive and diverse technology academy committed to creating equitable opportunities for those looking to work in tech. Our commitment to you is you will be paid a competitive salary, above the National Living Wage from day one while you train, before going to work on our clients' projects using the skills you've gained. About The Client Our client, BAE Systems - Digital Intelligence, are looking to grow their Platform Engineering capability following continuous growth and success in the UK National Security sector at their London Offices. About The Role It all starts with our introductory training courses, covering everything you need to know to get started in the world of software and platform engineering. Our in-depth training is full time and is delivered on a hybrid learning basis (classroom & and remote). You'll learn a lot quite quickly - it will be fast-paced, but enjoyable and highly engaging! After the training period you'll have the opportunity to gain industry experience by joining BAE and working on their projects. For this specific role you will: Be a Platform Engineer who designs, builds and maintains scalable, resilient, secure, mission critical AWS platforms in support of software systems Be part of Agile Product teams who build mission critical systems for customers Join at a key point in their Cloud adoption journey and be able to help customers fully exploit the benefits of Cloud Be hands on using a range of AWS services to underpin the software Products built for BAE's customers Continue your learning journey with them through working with more experienced engineers as well as through structured training. About You Have a passion for working in Platform Engineering & Software development and an interest in exploring Agile methodologies and ways of working Be able to display the following competencies and behaviours: problem solving, attention to detail, adaptability and the desire to 'fix' things Be able to communicate effectively with technical and non-technical stakeholders to build trust and a rapport Motivated by technical challenges and enjoy building with technology in your personal life Ability and enthusiasm to learn - you're up for the challenge and ready to work hard for it You have a degree, but it doesn't have to be in CompSci or a STEM degree You don't have a degree, but you have some recent work experience or you've been doing some upskilling in technology recently What's In It For You? Working with interesting customers, building systems directly linked to keeping the UK safe Competitive salary from day one - above the UK Living Wage as part of our commitment to the Living Wage Foundation Work-life balance is important; you'll get 25 days holiday a year and, via our flexible benefits package the option to buy/sell and carry over from the year before. This will increase with length of service (5/10years) Our flexible benefits package includes; dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated People Manager to help you develop your career and guide you on your journey through BAE You'll be part of our Annual Bonus and Share scheme Travel The expectation for this role is 3 days a week minimum requirement in your base office with 4-5 days likely as your individual project requires. Security Clearance Only those with the permanent and unrestricted right to live and work in the UK will be considered for a position within BAE Systems Digital Intelligence. Due to the nature of our work, successful candidates for this role will be required to go through Government SC clearance prior to starting with us and DV Clearance shortly before or after joining. DV - Guidance Pack for Applicants - (url removed) What Happens Next? Apply Short Video Interview Technical Aptitude Test In-Person Interview Offer This is a fantastic opportunity to launch your career in the world of technology and join BAE Systems Digital Intelligence via a growing Tech Academy.
Dec 12, 2025
Full time
Junior Platform Engineer Do you have an inquisitive mindset, enjoy problem solving, and have an interest in tech? Corecom Technology Academy provides you with the opportunity to learn everything you need to build a successful career in IT, across a range of roles, without any previous experience or a specific degree. In fact - if you don't have a degree, we definitely want to hear from you! Why Choose CTA? We are an inclusive and diverse technology academy committed to creating equitable opportunities for those looking to work in tech. Our commitment to you is you will be paid a competitive salary, above the National Living Wage from day one while you train, before going to work on our clients' projects using the skills you've gained. About The Client Our client, BAE Systems - Digital Intelligence, are looking to grow their Platform Engineering capability following continuous growth and success in the UK National Security sector at their London Offices. About The Role It all starts with our introductory training courses, covering everything you need to know to get started in the world of software and platform engineering. Our in-depth training is full time and is delivered on a hybrid learning basis (classroom & and remote). You'll learn a lot quite quickly - it will be fast-paced, but enjoyable and highly engaging! After the training period you'll have the opportunity to gain industry experience by joining BAE and working on their projects. For this specific role you will: Be a Platform Engineer who designs, builds and maintains scalable, resilient, secure, mission critical AWS platforms in support of software systems Be part of Agile Product teams who build mission critical systems for customers Join at a key point in their Cloud adoption journey and be able to help customers fully exploit the benefits of Cloud Be hands on using a range of AWS services to underpin the software Products built for BAE's customers Continue your learning journey with them through working with more experienced engineers as well as through structured training. About You Have a passion for working in Platform Engineering & Software development and an interest in exploring Agile methodologies and ways of working Be able to display the following competencies and behaviours: problem solving, attention to detail, adaptability and the desire to 'fix' things Be able to communicate effectively with technical and non-technical stakeholders to build trust and a rapport Motivated by technical challenges and enjoy building with technology in your personal life Ability and enthusiasm to learn - you're up for the challenge and ready to work hard for it You have a degree, but it doesn't have to be in CompSci or a STEM degree You don't have a degree, but you have some recent work experience or you've been doing some upskilling in technology recently What's In It For You? Working with interesting customers, building systems directly linked to keeping the UK safe Competitive salary from day one - above the UK Living Wage as part of our commitment to the Living Wage Foundation Work-life balance is important; you'll get 25 days holiday a year and, via our flexible benefits package the option to buy/sell and carry over from the year before. This will increase with length of service (5/10years) Our flexible benefits package includes; dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated People Manager to help you develop your career and guide you on your journey through BAE You'll be part of our Annual Bonus and Share scheme Travel The expectation for this role is 3 days a week minimum requirement in your base office with 4-5 days likely as your individual project requires. Security Clearance Only those with the permanent and unrestricted right to live and work in the UK will be considered for a position within BAE Systems Digital Intelligence. Due to the nature of our work, successful candidates for this role will be required to go through Government SC clearance prior to starting with us and DV Clearance shortly before or after joining. DV - Guidance Pack for Applicants - (url removed) What Happens Next? Apply Short Video Interview Technical Aptitude Test In-Person Interview Offer This is a fantastic opportunity to launch your career in the world of technology and join BAE Systems Digital Intelligence via a growing Tech Academy.
NCC
Senior Project Manager
NCC
Senior Project Manager (Engineering projects in Defence) NCC Bristolbased with Hybrid working(2-3 days on site) Salary:£46,355 to £58,038 per annum plus 12.5% employer pension & private medical insurance. Security Clearance Required:You will be required to undertake government security clearance if successful securing this role. Advert end date:18thDecember 2025 we reserve the right to withdraw the advert early if required. Summary As demand grows, we are expanding our Defence team to focus to include another Project Manager supporting technology innovation within the defence industry. Youll manage complex innovation projects to delivery on time, on cost and on vision. If you enjoy steering complex engineering & technology programmes, influencing senior stakeholders, this is your opportunity to help shape the future of UK defence innovation. NCC is accelerating the adoption of advanced materials, digital engineering and process innovation. Located at the heart of the UKs largest defence cluster, we work with MOD, prime contractors and SMEs to turn cutting-edge research into deployable capability at pace. Reporting to the Technology Programme Manager Defence, youll lead a range of small to medium sized projects, with varying complexity, focused on Engineering Technology (not IT) innovation within Aerospace, Submarine and other defence applications. Specifically you'll focus on the following activities: Own delivery control scope, schedule, cost and risk across the full six-phase lifecycle from initiation to closure using NCCs project management framework. Plan with rigour convert technical statements of work into credible resource-loaded schedules, align internal specialists and external partners, and maintain live plans for both active and pipeline projects. Lead the team give every team member clarity on tasks and booking codes, track effort in real time, and foster a culture where knowledge-sharing and proactive risk management thrive. Be the customers go-to run structured reviews, provide transparent progress reports and build long-term relationships based on delivery excellence. Generate tomorrows work gather market and programme intelligence, spot adjacent opportunities, brief internal stakeholders on emerging needs, and feed accurate data into our CRM so that pursuit strategies are evidence-led. Stay close to the action conduct site visits to customer facilities and supplier premises (around 10% travel) to validate progress, resolve issues and unearth new collaboration avenues. Add technical value while this is a delivery role, a sound engineering or technical background will enable you to challenge assumptions, problem-solve in design reviews and translate customer aspirations into workable plans. What are we looking for in your application? Specific experience we will look for in your CV would include: Proven track record working as a project manager. Experience support innovation in R&D, or digital engineering projects. Experience managing stakeholders at senior manager level and above. Ability and willingness to undergo government security clearance. Familiarity with gated life-cycle governance and risk and opportunity management. Evidence of identifying and helping secure follow-on work, authoring winning bids and proposals. Experience using the following to support your projects: Enterprise Resource Planning and Project Lifecycle Management systems and a modern Customer Relationship Management platform. Desirable would be any of the following, but please apply if you have the core experience in the bullet points above. Exposure to advanced materials, aerospace technologies and/or digital engineering would be great. What we do We help manufacturers take on bigger challenges - whether thats building cleaner aircraft, scaling up offshore wind, or strengthening the UKs supply chains. Were here to deliver practical outcomes, not prototypes that sit on shelves. Who we work with We work across 16 sectors, from defence and energy to infrastructure and space. Some projects are with global tier 1s, others with small UK firms solving one specific problem - the works always varied, and always real. What its like here Were not a startup. Were not a corporate. Were a national centre with the kit, time and people to do the job properly. The teams are focused, the thinking is sharp, and youll be trusted to get on with it. Why this job matters This role isnt just internal support - its part of how we deliver nationally important work. If we do our job right, the UKs manufacturers can do theirs better. What do we offer in return? Hybrid and flexible working patterns as standard, annual salary reviews, company paid private medical insurance, up to 12.5% employer pension contribution, great people, honorary staff status at the University of Bristol. With a genuine focus on wellbeing, EDI and learning and development this is a chance to build your career in a thriving R&D facility with a bright future. JBRP1_UKTJ
Dec 12, 2025
Full time
Senior Project Manager (Engineering projects in Defence) NCC Bristolbased with Hybrid working(2-3 days on site) Salary:£46,355 to £58,038 per annum plus 12.5% employer pension & private medical insurance. Security Clearance Required:You will be required to undertake government security clearance if successful securing this role. Advert end date:18thDecember 2025 we reserve the right to withdraw the advert early if required. Summary As demand grows, we are expanding our Defence team to focus to include another Project Manager supporting technology innovation within the defence industry. Youll manage complex innovation projects to delivery on time, on cost and on vision. If you enjoy steering complex engineering & technology programmes, influencing senior stakeholders, this is your opportunity to help shape the future of UK defence innovation. NCC is accelerating the adoption of advanced materials, digital engineering and process innovation. Located at the heart of the UKs largest defence cluster, we work with MOD, prime contractors and SMEs to turn cutting-edge research into deployable capability at pace. Reporting to the Technology Programme Manager Defence, youll lead a range of small to medium sized projects, with varying complexity, focused on Engineering Technology (not IT) innovation within Aerospace, Submarine and other defence applications. Specifically you'll focus on the following activities: Own delivery control scope, schedule, cost and risk across the full six-phase lifecycle from initiation to closure using NCCs project management framework. Plan with rigour convert technical statements of work into credible resource-loaded schedules, align internal specialists and external partners, and maintain live plans for both active and pipeline projects. Lead the team give every team member clarity on tasks and booking codes, track effort in real time, and foster a culture where knowledge-sharing and proactive risk management thrive. Be the customers go-to run structured reviews, provide transparent progress reports and build long-term relationships based on delivery excellence. Generate tomorrows work gather market and programme intelligence, spot adjacent opportunities, brief internal stakeholders on emerging needs, and feed accurate data into our CRM so that pursuit strategies are evidence-led. Stay close to the action conduct site visits to customer facilities and supplier premises (around 10% travel) to validate progress, resolve issues and unearth new collaboration avenues. Add technical value while this is a delivery role, a sound engineering or technical background will enable you to challenge assumptions, problem-solve in design reviews and translate customer aspirations into workable plans. What are we looking for in your application? Specific experience we will look for in your CV would include: Proven track record working as a project manager. Experience support innovation in R&D, or digital engineering projects. Experience managing stakeholders at senior manager level and above. Ability and willingness to undergo government security clearance. Familiarity with gated life-cycle governance and risk and opportunity management. Evidence of identifying and helping secure follow-on work, authoring winning bids and proposals. Experience using the following to support your projects: Enterprise Resource Planning and Project Lifecycle Management systems and a modern Customer Relationship Management platform. Desirable would be any of the following, but please apply if you have the core experience in the bullet points above. Exposure to advanced materials, aerospace technologies and/or digital engineering would be great. What we do We help manufacturers take on bigger challenges - whether thats building cleaner aircraft, scaling up offshore wind, or strengthening the UKs supply chains. Were here to deliver practical outcomes, not prototypes that sit on shelves. Who we work with We work across 16 sectors, from defence and energy to infrastructure and space. Some projects are with global tier 1s, others with small UK firms solving one specific problem - the works always varied, and always real. What its like here Were not a startup. Were not a corporate. Were a national centre with the kit, time and people to do the job properly. The teams are focused, the thinking is sharp, and youll be trusted to get on with it. Why this job matters This role isnt just internal support - its part of how we deliver nationally important work. If we do our job right, the UKs manufacturers can do theirs better. What do we offer in return? Hybrid and flexible working patterns as standard, annual salary reviews, company paid private medical insurance, up to 12.5% employer pension contribution, great people, honorary staff status at the University of Bristol. With a genuine focus on wellbeing, EDI and learning and development this is a chance to build your career in a thriving R&D facility with a bright future. JBRP1_UKTJ
Artis Recruitment
HR Manager (12 Month MAT Cover)
Artis Recruitment Bristol, Gloucestershire
A brilliant opportunity has arisen for an experienced HR Manager to join a leading organisation in the manufacturing sector on a 12-month fixed term contract to cover maternity leave. This role plays a pivotal part in overseeing day-to-day HR operations, leading a small team, and partnering with senior managers to deliver the people strategy. You'll need to be within a commutable distance of Bristol and hold a full UK driving licence, as occasional travel between local sites is required. Key Responsibilities HR Operations & Advisory Act as the escalation point for daily HR queries Support payroll, pensions, benefits and absence management Provide guidance on all family leave policies Lead on disciplinary, grievance and capability cases Support recruitment, particularly senior-level hiring Handle flexible working requests and approvals HR Team Leadership Line manage and develop the HR team Deliver 1:1s, coaching sessions and oversee cross-skilling Drive team initiatives and ensure seamless operations Business Partnering Work closely with senior managers to support business objectives Support restructures, consultations and talent planning Coach managers on performance and development Learning & Development Oversee L&D activity and internal training Manage apprenticeship levy usage and development programmes Monitor L&D budgets and uptake Culture, Engagement & Communications Champion culture and values across the business Lead engagement activity and Employee Voice groups Support wellbeing initiatives, EAP, MHFA and Occupational Health Collaborate with internal communications on content and messaging Systems, Reporting & Compliance Maintain accurate HRIS data and produce HR metrics Ensure policy updates and legal compliance Support EDI initiatives and annual HR cycle tasks Project Management Lead/support HR projects such as ATS implementation and leadership development programmes Drive process improvements and digitalisation What You'll Need Proven HR leadership experience in a manufacturing or industrial environment Strong UK employment law knowledge Experience across ER, recruitment, L&D and partnering with senior stakeholders Excellent communication, coaching and relationship-building skills Working Pattern & Benefits Flexible working hours 1 day per week working from home Supportive and collaborative team environment Strong wellbeing and benefits offering Please note: Visa sponsorship is not available for this role. If your application is shortlisted, you may receive an email inviting you to arrange a Teams call, so please keep an eye on your inbox. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
Dec 12, 2025
Seasonal
A brilliant opportunity has arisen for an experienced HR Manager to join a leading organisation in the manufacturing sector on a 12-month fixed term contract to cover maternity leave. This role plays a pivotal part in overseeing day-to-day HR operations, leading a small team, and partnering with senior managers to deliver the people strategy. You'll need to be within a commutable distance of Bristol and hold a full UK driving licence, as occasional travel between local sites is required. Key Responsibilities HR Operations & Advisory Act as the escalation point for daily HR queries Support payroll, pensions, benefits and absence management Provide guidance on all family leave policies Lead on disciplinary, grievance and capability cases Support recruitment, particularly senior-level hiring Handle flexible working requests and approvals HR Team Leadership Line manage and develop the HR team Deliver 1:1s, coaching sessions and oversee cross-skilling Drive team initiatives and ensure seamless operations Business Partnering Work closely with senior managers to support business objectives Support restructures, consultations and talent planning Coach managers on performance and development Learning & Development Oversee L&D activity and internal training Manage apprenticeship levy usage and development programmes Monitor L&D budgets and uptake Culture, Engagement & Communications Champion culture and values across the business Lead engagement activity and Employee Voice groups Support wellbeing initiatives, EAP, MHFA and Occupational Health Collaborate with internal communications on content and messaging Systems, Reporting & Compliance Maintain accurate HRIS data and produce HR metrics Ensure policy updates and legal compliance Support EDI initiatives and annual HR cycle tasks Project Management Lead/support HR projects such as ATS implementation and leadership development programmes Drive process improvements and digitalisation What You'll Need Proven HR leadership experience in a manufacturing or industrial environment Strong UK employment law knowledge Experience across ER, recruitment, L&D and partnering with senior stakeholders Excellent communication, coaching and relationship-building skills Working Pattern & Benefits Flexible working hours 1 day per week working from home Supportive and collaborative team environment Strong wellbeing and benefits offering Please note: Visa sponsorship is not available for this role. If your application is shortlisted, you may receive an email inviting you to arrange a Teams call, so please keep an eye on your inbox. Artis Recruitment provide specialist recruitment services within HR, Finance, IT, Procurement, Marketing, Customer Contact and Executive Search. By applying to this position, you acknowledge that you have read and accept our Privacy Policy: (url removed)
EasyWebRecruitment.com
Head of Digital Development & Innovation
EasyWebRecruitment.com Weybridge, Surrey
Head of Digital Development & Innovation 37 hours per week, 52 weeks per year £44,130.70 (BRK41) DEADLINE FOR APPLICATIONS IS 12TH JANUARY 2026 Our client is a further education college supporting young people and adults to take the next steps on their career path. They are an inclusive centre for lifelong learning, equipping their learners with the professional behaviours, skills and values that they will need for their careers. If you're passionate about education and want to make a difference, they'd love to hear from you. The Head of Digital Development and Innovation will provide operational leadership for the integration of digital technologies to enhance teaching, learning, assessment, and administrative efficiency across the college. This new role is crucial in driving their digital transformation agenda, ensuring staff and students are digitally literate and that their digital ecosystem supports exceptional educational outcomes. The postholder will have the opportunity to shape the development of this key area. About the role: As the Head of Digital Development and Innovation you will have the enthusiasm and drive to deliver the college s digital transformation agenda. Your role will include: Work collaboratively with the IT services and MIS departments to embed digital capabilities across college, ensuring a consistent and high-quality digital experience for all staff and students. To develop the college AI capability in a safe and sustainable way to aid teaching, learning and management processes To integrate learning technologies for online courses and distance learning. Collaborate with curriculum managers and teaching staff to identify and develop digital solutions for teaching and learning such as online learning platforms, virtual reality packages, digital portfolios. Manage the systems development digital support team To fulfil the role of Digital & Computing Lecturer you will have: Extensive knowledge and experience of Digital. IT and MIS processes within the FE sector. Knowledge of the use and integration of Power BI Knowledge of emerging technologies like Generative AI and their application in TLA. Expert knowledge of educational technology, VLEs (Google classroom Canvas, Blackboard), and digital content creation tools. Proven experience in developing and implementing digital strategies within an education setting (FE/HE) What they offer: Generous holiday entitlement Financial benefits and discounts Pension (TPS or LGPS) Free on-site parking Staff wellbeing and fitness resources Employee recognition schemes Opportunities for professional development A supportive and collaborative working environment The chance to make a positive impact on the lives of their students Our client is proud to be an equal opportunities employee and is committed to diversity and inclusion within the workplace and are proud to be an Equal Opportunities Employer. They do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, gender identity, age, military or veteran status, citizenship, or other protected characteristics. They are committed to the safeguarding and welfare of children and young people and expects all staff and volunteers to share this commitment. Shortlisted candidates maybe subject to online searches as part of due diligence checks. Applicants must be eligible to work in the UK, they do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK. Pre-employment checks will be carried out, in line with KCSIE, for all those who are shortlisted and the successful candidate will be subject to an enhanced DBS check and 2 satisfactory references. Recruitment agencies who submit unsolicited CVs to any partner or employee to their organisation, have no authority to enter an arrangement. They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Please note that previous applicants need not apply. Recruitment agencies engaging with them will be on their PSL. REF-
Dec 12, 2025
Full time
Head of Digital Development & Innovation 37 hours per week, 52 weeks per year £44,130.70 (BRK41) DEADLINE FOR APPLICATIONS IS 12TH JANUARY 2026 Our client is a further education college supporting young people and adults to take the next steps on their career path. They are an inclusive centre for lifelong learning, equipping their learners with the professional behaviours, skills and values that they will need for their careers. If you're passionate about education and want to make a difference, they'd love to hear from you. The Head of Digital Development and Innovation will provide operational leadership for the integration of digital technologies to enhance teaching, learning, assessment, and administrative efficiency across the college. This new role is crucial in driving their digital transformation agenda, ensuring staff and students are digitally literate and that their digital ecosystem supports exceptional educational outcomes. The postholder will have the opportunity to shape the development of this key area. About the role: As the Head of Digital Development and Innovation you will have the enthusiasm and drive to deliver the college s digital transformation agenda. Your role will include: Work collaboratively with the IT services and MIS departments to embed digital capabilities across college, ensuring a consistent and high-quality digital experience for all staff and students. To develop the college AI capability in a safe and sustainable way to aid teaching, learning and management processes To integrate learning technologies for online courses and distance learning. Collaborate with curriculum managers and teaching staff to identify and develop digital solutions for teaching and learning such as online learning platforms, virtual reality packages, digital portfolios. Manage the systems development digital support team To fulfil the role of Digital & Computing Lecturer you will have: Extensive knowledge and experience of Digital. IT and MIS processes within the FE sector. Knowledge of the use and integration of Power BI Knowledge of emerging technologies like Generative AI and their application in TLA. Expert knowledge of educational technology, VLEs (Google classroom Canvas, Blackboard), and digital content creation tools. Proven experience in developing and implementing digital strategies within an education setting (FE/HE) What they offer: Generous holiday entitlement Financial benefits and discounts Pension (TPS or LGPS) Free on-site parking Staff wellbeing and fitness resources Employee recognition schemes Opportunities for professional development A supportive and collaborative working environment The chance to make a positive impact on the lives of their students Our client is proud to be an equal opportunities employee and is committed to diversity and inclusion within the workplace and are proud to be an Equal Opportunities Employer. They do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, medical condition, genetic information, gender identity, age, military or veteran status, citizenship, or other protected characteristics. They are committed to the safeguarding and welfare of children and young people and expects all staff and volunteers to share this commitment. Shortlisted candidates maybe subject to online searches as part of due diligence checks. Applicants must be eligible to work in the UK, they do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK. Pre-employment checks will be carried out, in line with KCSIE, for all those who are shortlisted and the successful candidate will be subject to an enhanced DBS check and 2 satisfactory references. Recruitment agencies who submit unsolicited CVs to any partner or employee to their organisation, have no authority to enter an arrangement. They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Please note that previous applicants need not apply. Recruitment agencies engaging with them will be on their PSL. REF-
Michael Page
Customer Experience - Speech Analytics
Michael Page Salford, Manchester
Analyse customer conversations and telephony data to improve service performance and resident experience. Client Details Our client is a large, well-established housing organisation serving diverse communities across the North West, London and the South East. They are known for their strong social purpose, ongoing investment in digital transformation, and continuous improvement across their customer operations. With sustained growth and a large customer contact operation, they are expanding their analytics capability to strengthen insight, service quality and operational resilience. Description This is a key role within a large, fast-paced customer contact operation, supporting a team of 200 frontline advisors and a wider group of 500 colleagues across Customer Service, Income and Lettings. You'll be right at the heart of how customers experience the service every day - using real conversations, customer behaviours and contact trends to drive improvements that make a measurable difference. We're not looking for a pure tech specialist - we need someone who understands contact centres, how customers speak, why they call, and what frontline teams need to perform at their best. If you've worked with speech analytics in a customer experience environment and know how to turn voice data into operational action, this is the ideal role for you. A major part of your work (60-80%) will be focused on speech analytics: Listening to what customers are really saying, spotting trends, pain points and emerging issues Designing and refining categories and phrase groups based on real-life customer behaviour Using conversation insights to support coaching, quality, service improvement and performance conversations Presenting themes and findings in a clear, contact-centre-friendly way managers and advisors can act on You'll also support the smooth running of the contact centre telephony operation: Managing call flows and routing to keep queues balanced and customers directed to the right teams Switching flows on/off during busy periods, storms, outages or urgent service issues Enhancing the IVR experience to reduce unnecessary customer effort and shorten journeys Ensuring the operation can continue running during incidents through clear, simple telephony workflow changes Alongside this, you'll provide meaningful reporting and insight that helps improve performance: Turning data into practical recommendations for Team Leaders and operational managers Analysing customer demand patterns, repeat contact, call drivers and themes Using Excel (advanced), Power BI and Dynamics 365 to produce easy-to-understand reports for non-technical audiences Supporting continuous improvements that enhance the resident experience and improve service outcomes Profile We're looking for someone who lives and breathes contact centre operations and understands how customer conversations translate into performance, quality and experience. You'll have hands-on experience using speech analytics in a frontline or customer experience setting - not just running reports, but really interpreting what customers are saying and why. You'll bring: Proven experience in a contact centre or customer experience environment, working closely with advisors, team leaders and operational managers Strong speech analytics experience, including building categories, spotting trends and turning voice data into actionable insights The ability to understand customer intent, call drivers and behaviour patterns, using this to shape improvements Experience supporting quality, coaching or performance conversations using real customer interactions Confidence working with customer and contact data, with advanced skills in Excel and experience using Power BI and Dynamics 365 A knack for translating complex information into simple, practical recommendations frontline teams can use Strong communication and stakeholder skills - able to challenge, influence and guide colleagues across operations A collaborative, customer-first mindset with the ability to spot inefficiencies and recommend improvements Nice to have: Experience in Housing or a regulated customer environment Exposure to telephony routing, IVR journeys or call flow changes (not technical, but operationally aware) This is a role for someone who understands the rhythm of a contact centre, cares deeply about customer experience, and knows how to use speech and data insight to make services better. Job Offer 35,000 - 45,000 salary Hybrid working - 1 day per week from office 28 days annual leave + bank holidays Up to 21 paid volunteering hours Double pension contribution (up to 12%) Health Cash Plan Retail and lifestyle benefits A supportive, inclusive culture with a strong social mission
Dec 12, 2025
Full time
Analyse customer conversations and telephony data to improve service performance and resident experience. Client Details Our client is a large, well-established housing organisation serving diverse communities across the North West, London and the South East. They are known for their strong social purpose, ongoing investment in digital transformation, and continuous improvement across their customer operations. With sustained growth and a large customer contact operation, they are expanding their analytics capability to strengthen insight, service quality and operational resilience. Description This is a key role within a large, fast-paced customer contact operation, supporting a team of 200 frontline advisors and a wider group of 500 colleagues across Customer Service, Income and Lettings. You'll be right at the heart of how customers experience the service every day - using real conversations, customer behaviours and contact trends to drive improvements that make a measurable difference. We're not looking for a pure tech specialist - we need someone who understands contact centres, how customers speak, why they call, and what frontline teams need to perform at their best. If you've worked with speech analytics in a customer experience environment and know how to turn voice data into operational action, this is the ideal role for you. A major part of your work (60-80%) will be focused on speech analytics: Listening to what customers are really saying, spotting trends, pain points and emerging issues Designing and refining categories and phrase groups based on real-life customer behaviour Using conversation insights to support coaching, quality, service improvement and performance conversations Presenting themes and findings in a clear, contact-centre-friendly way managers and advisors can act on You'll also support the smooth running of the contact centre telephony operation: Managing call flows and routing to keep queues balanced and customers directed to the right teams Switching flows on/off during busy periods, storms, outages or urgent service issues Enhancing the IVR experience to reduce unnecessary customer effort and shorten journeys Ensuring the operation can continue running during incidents through clear, simple telephony workflow changes Alongside this, you'll provide meaningful reporting and insight that helps improve performance: Turning data into practical recommendations for Team Leaders and operational managers Analysing customer demand patterns, repeat contact, call drivers and themes Using Excel (advanced), Power BI and Dynamics 365 to produce easy-to-understand reports for non-technical audiences Supporting continuous improvements that enhance the resident experience and improve service outcomes Profile We're looking for someone who lives and breathes contact centre operations and understands how customer conversations translate into performance, quality and experience. You'll have hands-on experience using speech analytics in a frontline or customer experience setting - not just running reports, but really interpreting what customers are saying and why. You'll bring: Proven experience in a contact centre or customer experience environment, working closely with advisors, team leaders and operational managers Strong speech analytics experience, including building categories, spotting trends and turning voice data into actionable insights The ability to understand customer intent, call drivers and behaviour patterns, using this to shape improvements Experience supporting quality, coaching or performance conversations using real customer interactions Confidence working with customer and contact data, with advanced skills in Excel and experience using Power BI and Dynamics 365 A knack for translating complex information into simple, practical recommendations frontline teams can use Strong communication and stakeholder skills - able to challenge, influence and guide colleagues across operations A collaborative, customer-first mindset with the ability to spot inefficiencies and recommend improvements Nice to have: Experience in Housing or a regulated customer environment Exposure to telephony routing, IVR journeys or call flow changes (not technical, but operationally aware) This is a role for someone who understands the rhythm of a contact centre, cares deeply about customer experience, and knows how to use speech and data insight to make services better. Job Offer 35,000 - 45,000 salary Hybrid working - 1 day per week from office 28 days annual leave + bank holidays Up to 21 paid volunteering hours Double pension contribution (up to 12%) Health Cash Plan Retail and lifestyle benefits A supportive, inclusive culture with a strong social mission
Pontoon
Asset Investment Planning Manager
Pontoon
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Asset Investment Planning Manager Location: Bristol - 2 days in office Contract Type: 6 months - possibility for extension or perm Are you ready to take the lead in shaping the future of asset investment within the utilities sector? Our client is seeking an enthusiastic and driven Asset Investment Planning Manager to join their dynamic Asset Management function. This newly created role presents an exciting opportunity to deliver optimised, data-driven decision-making for asset investments that directly impact the network and its customers. Overview In this role, you and your team will translate business plans, regulatory commitments, and long-term strategies into tactical delivery plans for operational teams. These plans will help ensure that asset risks related to condition, criticality and performance are effectively managed. You will also maintain a central view of asset investment drivers across the business, supporting better long-term and whole-system decisions. This includes identifying synergies between condition-based replacement and refurbishment, load-related reinforcement, customer connections, business commitments, and regulatory mechanisms. You will balance multiple metrics such as asset health and criticality, network risk, whole-life cost, customer service measures, and delivery and resourcing constraints. This role is ideal for candidates with a strong background in the utilities sector, particularly electricity , who understand the unique challenges and opportunities of managing complex networks. Key Accountabilities Develop multi-year and annual condition-based asset investment plans aligned to long-term asset strategy, policy, and regulatory obligations. Integrate load and non-load investment drivers to identify synergies and whole-system opportunities that improve network health, reduce outages, and deliver financial efficiencies. Produce robust decision-making frameworks and guidance to support operational asset investment decisions. Understand and incorporate deliverability constraints, validating planning assumptions such as unit costs through a consistent feedback loop between delivery and planning. Collaborate with digital and IT teams to drive improvements in planning tools, data, and systems that support investment planning. Lead continuous improvement initiatives and embed a culture of innovation and efficiency within the team. Knowledge, Experience and Technical Expertise Expertise in investment planning for complex portfolios or programmes, with a strong understanding of associated benefits, risks, and strategic trade-offs. Experience in portfolio optimisation across multiple drivers and business priorities. Working knowledge of digital platforms and tools that support investment planning and optimisation. Industry experience within electricity distribution or a similar asset-intensive, regulated environment. Strong analytical capability, able to interpret and apply insight to multidisciplinary programmes. Understanding of regulatory price control frameworks (e.g., RIIO or similar) and associated funding mechanisms. Advanced stakeholder management skills with the ability to balance varied and sometimes competing needs. Strong IT proficiency; experience with industry-specific systems is beneficial. Demonstrated people-management capability, including developing teams and succession planning. Experience within asset management disciplines such as asset strategy or asset planning. Experience working within new, evolving, or transforming teams, or leading business change initiatives. Qualifications Degree-level education in a relevant field such as Engineering, Business, Economics, or Finance. Professional membership of a relevant body (e.g., IAM, ICE) and a commitment to ongoing professional development. Join a vibrant team where your ideas are valued, and your professional growth is supported. Apply now to be part of a forward-thinking organisation that is shaping the future of utilities! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Dec 12, 2025
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Asset Investment Planning Manager Location: Bristol - 2 days in office Contract Type: 6 months - possibility for extension or perm Are you ready to take the lead in shaping the future of asset investment within the utilities sector? Our client is seeking an enthusiastic and driven Asset Investment Planning Manager to join their dynamic Asset Management function. This newly created role presents an exciting opportunity to deliver optimised, data-driven decision-making for asset investments that directly impact the network and its customers. Overview In this role, you and your team will translate business plans, regulatory commitments, and long-term strategies into tactical delivery plans for operational teams. These plans will help ensure that asset risks related to condition, criticality and performance are effectively managed. You will also maintain a central view of asset investment drivers across the business, supporting better long-term and whole-system decisions. This includes identifying synergies between condition-based replacement and refurbishment, load-related reinforcement, customer connections, business commitments, and regulatory mechanisms. You will balance multiple metrics such as asset health and criticality, network risk, whole-life cost, customer service measures, and delivery and resourcing constraints. This role is ideal for candidates with a strong background in the utilities sector, particularly electricity , who understand the unique challenges and opportunities of managing complex networks. Key Accountabilities Develop multi-year and annual condition-based asset investment plans aligned to long-term asset strategy, policy, and regulatory obligations. Integrate load and non-load investment drivers to identify synergies and whole-system opportunities that improve network health, reduce outages, and deliver financial efficiencies. Produce robust decision-making frameworks and guidance to support operational asset investment decisions. Understand and incorporate deliverability constraints, validating planning assumptions such as unit costs through a consistent feedback loop between delivery and planning. Collaborate with digital and IT teams to drive improvements in planning tools, data, and systems that support investment planning. Lead continuous improvement initiatives and embed a culture of innovation and efficiency within the team. Knowledge, Experience and Technical Expertise Expertise in investment planning for complex portfolios or programmes, with a strong understanding of associated benefits, risks, and strategic trade-offs. Experience in portfolio optimisation across multiple drivers and business priorities. Working knowledge of digital platforms and tools that support investment planning and optimisation. Industry experience within electricity distribution or a similar asset-intensive, regulated environment. Strong analytical capability, able to interpret and apply insight to multidisciplinary programmes. Understanding of regulatory price control frameworks (e.g., RIIO or similar) and associated funding mechanisms. Advanced stakeholder management skills with the ability to balance varied and sometimes competing needs. Strong IT proficiency; experience with industry-specific systems is beneficial. Demonstrated people-management capability, including developing teams and succession planning. Experience within asset management disciplines such as asset strategy or asset planning. Experience working within new, evolving, or transforming teams, or leading business change initiatives. Qualifications Degree-level education in a relevant field such as Engineering, Business, Economics, or Finance. Professional membership of a relevant body (e.g., IAM, ICE) and a commitment to ongoing professional development. Join a vibrant team where your ideas are valued, and your professional growth is supported. Apply now to be part of a forward-thinking organisation that is shaping the future of utilities! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Morrisons
Market Street Manager
Morrisons Carlisle, Cumbria
We Make Morrisons From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We're recruiting for a high performing Market Street Manager to help our business to continue to grow and succeed. Market street is what makes us different, our close relationships with farmers and growers means we know exactly where our food comes from - so we're able to deliver good quality and great value on Market Street every day With a passion for Fresh Food and a keen eye for details. Our Fresh Food Managers take a pride in the availability of our products, putting the customer at the heart of everything we do whilst delivering exceptional customer service by listening and responding to our customers Reporting into the Store Manager, you will also: Lead and empower colleagues to always put the customer first and deliver outstanding customer service Listen and respond to our customers feedback and react accordingly Ensure market leading availability across the store. Work with the other Managers in store to lead a supportive and performance driven department Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations Deliver training to ensure team have the capability and confidence to deliver their role Enable colleagues to work with confidence across various departments Identify and develop talent within the department Build effective relationships with other operating departments Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s) Take a leadership role within the store Ensure resource is planned thoroughly About you Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you. What do we need from you? Experience of managing a team in a fast paced environment You will need to be a great communicator who can share knowledge, experience and best practices You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible You must be adaptable to change, whilst being able to challenge effectively As a Manager, you will actively listen to and respond effectively to customers and colleagues We are an equal opportunities employer and welcome applications from all sections of the community. About us How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package. As part of our total rewards package we offer: 15% uncapped Morrisons discount for you (both in store and online) 10% discount for a designated friend/family member 25 days holiday plus 8 statutory holidays pro rata Annual bonus scheme Healthcare/Wellbeing benefits including Aviva Digital GP Enhanced company pension contributions 4 x life assurance through our company pension scheme Enhanced maternity, paternity and adoption schemes Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers Opportunity to purchase additional annual leave Subsidised staff canteen Free parking 26 weeks maternity and adoption leave at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks paid paternity leave If you're interested in taking on a new challenge and have the skills to strengthen our team further, then we want to hear from you. JBRP1_UKTJ
Dec 12, 2025
Full time
We Make Morrisons From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We're recruiting for a high performing Market Street Manager to help our business to continue to grow and succeed. Market street is what makes us different, our close relationships with farmers and growers means we know exactly where our food comes from - so we're able to deliver good quality and great value on Market Street every day With a passion for Fresh Food and a keen eye for details. Our Fresh Food Managers take a pride in the availability of our products, putting the customer at the heart of everything we do whilst delivering exceptional customer service by listening and responding to our customers Reporting into the Store Manager, you will also: Lead and empower colleagues to always put the customer first and deliver outstanding customer service Listen and respond to our customers feedback and react accordingly Ensure market leading availability across the store. Work with the other Managers in store to lead a supportive and performance driven department Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations Deliver training to ensure team have the capability and confidence to deliver their role Enable colleagues to work with confidence across various departments Identify and develop talent within the department Build effective relationships with other operating departments Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s) Take a leadership role within the store Ensure resource is planned thoroughly About you Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you. What do we need from you? Experience of managing a team in a fast paced environment You will need to be a great communicator who can share knowledge, experience and best practices You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible You must be adaptable to change, whilst being able to challenge effectively As a Manager, you will actively listen to and respond effectively to customers and colleagues We are an equal opportunities employer and welcome applications from all sections of the community. About us How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package. As part of our total rewards package we offer: 15% uncapped Morrisons discount for you (both in store and online) 10% discount for a designated friend/family member 25 days holiday plus 8 statutory holidays pro rata Annual bonus scheme Healthcare/Wellbeing benefits including Aviva Digital GP Enhanced company pension contributions 4 x life assurance through our company pension scheme Enhanced maternity, paternity and adoption schemes Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers Opportunity to purchase additional annual leave Subsidised staff canteen Free parking 26 weeks maternity and adoption leave at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks paid paternity leave If you're interested in taking on a new challenge and have the skills to strengthen our team further, then we want to hear from you. JBRP1_UKTJ
Brio Digital
Delivery Manager
Brio Digital City, Leeds
Delivery Manager - NHS Projects Salary: Up-to 80,000 Location: Primarily remote with occasional travel to client sites Start Date: ASAP Employment Type: Permanent Interview Process: 2x Stages NHS Experience essential, ideally within a consultancy environment About the Role We are looking for an experienced Delivery Manager to lead the end to end delivery of digital and transformation initiatives across NHS settings. The ideal candidate will bring a strong understanding of NHS environments, proven delivery capability, and ideally consultancy experience where they've worked across multiple clients or programmes. You'll ensure projects run smoothly, teams stay aligned, risks are managed early, and delivery outcomes meet clinical, operational and technical expectations. This is a hands on delivery role requiring someone who is structured, collaborative, and excellent at stakeholder management. Key Responsibilities Project and Programme Delivery Lead the planning, execution and delivery of digital, IT or transformation projects within NHS organisations. Maintain delivery roadmaps, timelines and RAID logs. Remove blockers and ensure momentum across multidisciplinary teams. Ensure delivery outputs align with strategic objectives and end user needs. Stakeholder and Client Engagement Build strong relationships with senior NHS stakeholders including clinical, operational and digital leads. Facilitate workshops, stand ups and progress meetings. Set clear expectations and provide transparent reporting on delivery progress. Governance and Risk Management Implement and manage governance frameworks suited to NHS environments. Monitor delivery health and address risks, issues and dependencies proactively. Ensure compliance with NHS standards, IG requirements and quality expectations. Team Leadership Support and motivate cross functional teams including Product, Technical, Clinical and Business Change. Champion agile ways of working and continuous improvement. Foster a collaborative and delivery focused team culture. Essential Experience Proven experience as a Delivery Manager, Project Manager or Programme Coordinator delivering digital or transformation initiatives. Strong knowledge of NHS workflows, structures and programme governance. Experience working with multidisciplinary delivery teams. Excellent communication skills with the ability to simplify complexity. Desirable Experience Consultancy background working across multiple clients or programmes. Experience with Agile delivery methodologies. Exposure to EPR, interoperability, health informatics, clinical systems or similar digital health programmes. Key Skills Strong delivery discipline and organisational skills. Effective stakeholder and relationship management. Ability to manage risk and resolve blockers. Clear communicator with strong reporting skills. Adaptable and comfortable working in fast paced environments. Apply now or email for more info
Dec 11, 2025
Full time
Delivery Manager - NHS Projects Salary: Up-to 80,000 Location: Primarily remote with occasional travel to client sites Start Date: ASAP Employment Type: Permanent Interview Process: 2x Stages NHS Experience essential, ideally within a consultancy environment About the Role We are looking for an experienced Delivery Manager to lead the end to end delivery of digital and transformation initiatives across NHS settings. The ideal candidate will bring a strong understanding of NHS environments, proven delivery capability, and ideally consultancy experience where they've worked across multiple clients or programmes. You'll ensure projects run smoothly, teams stay aligned, risks are managed early, and delivery outcomes meet clinical, operational and technical expectations. This is a hands on delivery role requiring someone who is structured, collaborative, and excellent at stakeholder management. Key Responsibilities Project and Programme Delivery Lead the planning, execution and delivery of digital, IT or transformation projects within NHS organisations. Maintain delivery roadmaps, timelines and RAID logs. Remove blockers and ensure momentum across multidisciplinary teams. Ensure delivery outputs align with strategic objectives and end user needs. Stakeholder and Client Engagement Build strong relationships with senior NHS stakeholders including clinical, operational and digital leads. Facilitate workshops, stand ups and progress meetings. Set clear expectations and provide transparent reporting on delivery progress. Governance and Risk Management Implement and manage governance frameworks suited to NHS environments. Monitor delivery health and address risks, issues and dependencies proactively. Ensure compliance with NHS standards, IG requirements and quality expectations. Team Leadership Support and motivate cross functional teams including Product, Technical, Clinical and Business Change. Champion agile ways of working and continuous improvement. Foster a collaborative and delivery focused team culture. Essential Experience Proven experience as a Delivery Manager, Project Manager or Programme Coordinator delivering digital or transformation initiatives. Strong knowledge of NHS workflows, structures and programme governance. Experience working with multidisciplinary delivery teams. Excellent communication skills with the ability to simplify complexity. Desirable Experience Consultancy background working across multiple clients or programmes. Experience with Agile delivery methodologies. Exposure to EPR, interoperability, health informatics, clinical systems or similar digital health programmes. Key Skills Strong delivery discipline and organisational skills. Effective stakeholder and relationship management. Ability to manage risk and resolve blockers. Clear communicator with strong reporting skills. Adaptable and comfortable working in fast paced environments. Apply now or email for more info
Morrisons
Market Street Manager
Morrisons Newtown, Powys
We Make Morrisons From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We're recruiting for a high performing Market Street Manager to help our business to continue to grow and succeed. Market street is what makes us different, our close relationships with farmers and growers means we know exactly where our food comes from - so we're able to deliver good quality and great value on Market Street every day With a passion for Fresh Food and a keen eye for details. Our Fresh Food Managers take a pride in the availability of our products, putting the customer at the heart of everything we do whilst delivering exceptional customer service by listening and responding to our customers Reporting into the Store Manager, you will also: Lead and empower colleagues to always put the customer first and deliver outstanding customer service Listen and respond to our customers feedback and react accordingly Ensure market leading availability across the store. Work with the other Managers in store to lead a supportive and performance driven department Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations Deliver training to ensure team have the capability and confidence to deliver their role Enable colleagues to work with confidence across various departments Identify and develop talent within the department Build effective relationships with other operating departments Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s) Take a leadership role within the store Ensure resource is planned thoroughly About you Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you. What do we need from you? Experience of managing a team in a fast paced environment You will need to be a great communicator who can share knowledge, experience and best practices You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible You must be adaptable to change, whilst being able to challenge effectively As a Manager, you will actively listen to and respond effectively to customers and colleagues We are an equal opportunities employer and welcome applications from all sections of the community. About us How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package. As part of our total rewards package we offer: 15% uncapped Morrisons discount for you (both in store and online) 10% discount for a designated friend/family member 25 days holiday plus 8 statutory holidays pro rata Annual bonus scheme Healthcare/Wellbeing benefits including Aviva Digital GP Enhanced company pension contributions 4 x life assurance through our company pension scheme Enhanced maternity, paternity and adoption schemes Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers Opportunity to purchase additional annual leave Subsidised staff canteen Free parking 26 weeks maternity and adoption leave at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks paid paternity leave If you're interested in taking on a new challenge and have the skills to strengthen our team further, then we want to hear from you. JBRP1_UKTJ
Dec 11, 2025
Full time
We Make Morrisons From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We're recruiting for a high performing Market Street Manager to help our business to continue to grow and succeed. Market street is what makes us different, our close relationships with farmers and growers means we know exactly where our food comes from - so we're able to deliver good quality and great value on Market Street every day With a passion for Fresh Food and a keen eye for details. Our Fresh Food Managers take a pride in the availability of our products, putting the customer at the heart of everything we do whilst delivering exceptional customer service by listening and responding to our customers Reporting into the Store Manager, you will also: Lead and empower colleagues to always put the customer first and deliver outstanding customer service Listen and respond to our customers feedback and react accordingly Ensure market leading availability across the store. Work with the other Managers in store to lead a supportive and performance driven department Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations Deliver training to ensure team have the capability and confidence to deliver their role Enable colleagues to work with confidence across various departments Identify and develop talent within the department Build effective relationships with other operating departments Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s) Take a leadership role within the store Ensure resource is planned thoroughly About you Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you. What do we need from you? Experience of managing a team in a fast paced environment You will need to be a great communicator who can share knowledge, experience and best practices You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible You must be adaptable to change, whilst being able to challenge effectively As a Manager, you will actively listen to and respond effectively to customers and colleagues We are an equal opportunities employer and welcome applications from all sections of the community. About us How do we say thank you? You will play a vital role in our business and have a huge impact on our success so not only will you receive excellent training, support and continued development but we will also offer a competitive salary and superb benefits package. As part of our total rewards package we offer: 15% uncapped Morrisons discount for you (both in store and online) 10% discount for a designated friend/family member 25 days holiday plus 8 statutory holidays pro rata Annual bonus scheme Healthcare/Wellbeing benefits including Aviva Digital GP Enhanced company pension contributions 4 x life assurance through our company pension scheme Enhanced maternity, paternity and adoption schemes Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers Opportunity to purchase additional annual leave Subsidised staff canteen Free parking 26 weeks maternity and adoption leave at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks paid paternity leave If you're interested in taking on a new challenge and have the skills to strengthen our team further, then we want to hear from you. JBRP1_UKTJ
Deputy Manager
Iceland Food Group
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Key responsibilities include: Maximise profit: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. Focus on delivering great availability and cost controls through excellent processes. Create a culture of "sell a £, save a £" to maximise store sales and profit. Deliver on all agreed KPIs. Engage, develop & retain great people: Support the Store Manager with Talking Shop and work well with the Talking Shop representative. Drive team engagement by communicating effectively and showing appreciation and respect for every team member. Foster an inclusive culture where everyone can be their best at work. Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. Manage the team effectively using performance processes and continuous conversations. Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action. Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. Ensure all cash handling and security policies and processes are fully implemented in the store. Deliver the best digital service by implementing all "One Best Way" processes in the store through the team. Ensure legal compliance across all areas to minimise any risk to the business. Implement all health and safety policies and processes fully in the store, keeping teams and customers safe. Leadership: Lead by example to get the best from the team and provide the best service to customers. Be approachable and respectful to customers and colleagues. Work together with enthusiasm and take action to reduce waste. Show consideration for the business and its people. Take full responsibility for the store operation, colleagues, and customers in the Store Managers absence. Communicate effectively, having regular conversations and listening to understand. Plan in advance, prioritising key tasks and activities. Set the pace of the team by being hands-on to deliver a great store. Solve problems by making the right decisions for the store. Coach the team by asking the right questions to drive performance and help them be their best. Delegate tasks at the right time to the right colleagues. Motivate the team to deliver consistent operational standards. Required skills & experience: Proven experience in a retail management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage priorities. Customer-focused with a passion for delivering outstanding service. Strong problem-solving and decision-making abilities. Flexibility to work across different stores. What We Offer: 15% discount in all Iceland and The Food Warehouse stores. 33 days holiday (including Bank Holidays). Christmas vouchers increasing with length of service. Refer a Friend scheme. Christmas saving schemes. Long service awards. Option to join a healthcare plan. Grocery Aid for free and confidential financial, emotional and practical support. Clear career pathways with opportunities for development and progression. A supportive and inclusive work environment. Apply now to join the team and start your Iceland story! JBRP1_UKTJ
Dec 11, 2025
Full time
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. Key responsibilities include: Maximise profit: Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results. Focus on delivering great availability and cost controls through excellent processes. Create a culture of "sell a £, save a £" to maximise store sales and profit. Deliver on all agreed KPIs. Engage, develop & retain great people: Support the Store Manager with Talking Shop and work well with the Talking Shop representative. Drive team engagement by communicating effectively and showing appreciation and respect for every team member. Foster an inclusive culture where everyone can be their best at work. Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability. Manage the team effectively using performance processes and continuous conversations. Doing the right processes and doing them right: Ensure a store walk is completed daily to focus on what the customer sees and take relevant action. Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop. Ensure all cash handling and security policies and processes are fully implemented in the store. Deliver the best digital service by implementing all "One Best Way" processes in the store through the team. Ensure legal compliance across all areas to minimise any risk to the business. Implement all health and safety policies and processes fully in the store, keeping teams and customers safe. Leadership: Lead by example to get the best from the team and provide the best service to customers. Be approachable and respectful to customers and colleagues. Work together with enthusiasm and take action to reduce waste. Show consideration for the business and its people. Take full responsibility for the store operation, colleagues, and customers in the Store Managers absence. Communicate effectively, having regular conversations and listening to understand. Plan in advance, prioritising key tasks and activities. Set the pace of the team by being hands-on to deliver a great store. Solve problems by making the right decisions for the store. Coach the team by asking the right questions to drive performance and help them be their best. Delegate tasks at the right time to the right colleagues. Motivate the team to deliver consistent operational standards. Required skills & experience: Proven experience in a retail management role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage priorities. Customer-focused with a passion for delivering outstanding service. Strong problem-solving and decision-making abilities. Flexibility to work across different stores. What We Offer: 15% discount in all Iceland and The Food Warehouse stores. 33 days holiday (including Bank Holidays). Christmas vouchers increasing with length of service. Refer a Friend scheme. Christmas saving schemes. Long service awards. Option to join a healthcare plan. Grocery Aid for free and confidential financial, emotional and practical support. Clear career pathways with opportunities for development and progression. A supportive and inclusive work environment. Apply now to join the team and start your Iceland story! JBRP1_UKTJ
ABL
Dealer Training Specialist
ABL
This is a great opportunity for someone who enjoys a mix of training, coaching, content creation, and real-world dealership engagement while being part of a brand that's moving fast and building something exciting in the UK market. My client, a fast-growing automotive brand entering an exciting phase of expansion in the UK, is looking for a Dealer Training Specialist to help elevate sales capability and customer experience across their retailer network. This role is perfect for someone who enjoys being out in the field, shaping people's skills, and turning training into real performance results. TITLE : Dealer Training Specialist Salary : Dependent on Experiences Sector : Automotive Location: West London Language : Englis Work style: Office based role As part of a growing UK presence, you'll play a key part in supporting retailers with structured training, hands-on coaching, and impactful learning content. You'll work closely with the Retailer Training Manager and Regional Sales Managers to ensure every retailer new or established has the tools, knowledge, and confidence to deliver an outstanding customer journey. Key Responsibilities: Support the design and delivery of a full new starter training programme, including on-site induction for new and existing dealers. Run both in-person and virtual classroom training as part of the sales accreditation pathway. Deliver engaging training sessions during new product launch events. Create and refine training content with the Retailer Training Manager, including e-learning modules and classroom materials. Provide focused, on site coaching to key retailers on sales processes, customer experience, and mystery shop performance. Deliver bespoke, ad-hoc sessions to support new business priorities-such as app rollouts or new sales tools. Work with regional teams to identify underperforming retailers and design targeted training interventions. Support wider training initiatives and special projects as the brand continues to grow. Candidate Requirements : Solid experience in sales training within the automotive industry (OEM or retail). Strong understanding of dealership operations, sales processes, and CSI metrics. Confident presenter with excellent communication skills and the ability to adapt to different learning styles. Comfortable travelling across the UK (around 3-4 days per week in the field). Able to work independently while staying closely aligned with a wider training and field team. Good understanding of digital learning tools and content creation platforms (LMS, Articulate, MS Office, etc.). Full UK driving licence required.
Dec 11, 2025
Full time
This is a great opportunity for someone who enjoys a mix of training, coaching, content creation, and real-world dealership engagement while being part of a brand that's moving fast and building something exciting in the UK market. My client, a fast-growing automotive brand entering an exciting phase of expansion in the UK, is looking for a Dealer Training Specialist to help elevate sales capability and customer experience across their retailer network. This role is perfect for someone who enjoys being out in the field, shaping people's skills, and turning training into real performance results. TITLE : Dealer Training Specialist Salary : Dependent on Experiences Sector : Automotive Location: West London Language : Englis Work style: Office based role As part of a growing UK presence, you'll play a key part in supporting retailers with structured training, hands-on coaching, and impactful learning content. You'll work closely with the Retailer Training Manager and Regional Sales Managers to ensure every retailer new or established has the tools, knowledge, and confidence to deliver an outstanding customer journey. Key Responsibilities: Support the design and delivery of a full new starter training programme, including on-site induction for new and existing dealers. Run both in-person and virtual classroom training as part of the sales accreditation pathway. Deliver engaging training sessions during new product launch events. Create and refine training content with the Retailer Training Manager, including e-learning modules and classroom materials. Provide focused, on site coaching to key retailers on sales processes, customer experience, and mystery shop performance. Deliver bespoke, ad-hoc sessions to support new business priorities-such as app rollouts or new sales tools. Work with regional teams to identify underperforming retailers and design targeted training interventions. Support wider training initiatives and special projects as the brand continues to grow. Candidate Requirements : Solid experience in sales training within the automotive industry (OEM or retail). Strong understanding of dealership operations, sales processes, and CSI metrics. Confident presenter with excellent communication skills and the ability to adapt to different learning styles. Comfortable travelling across the UK (around 3-4 days per week in the field). Able to work independently while staying closely aligned with a wider training and field team. Good understanding of digital learning tools and content creation platforms (LMS, Articulate, MS Office, etc.). Full UK driving licence required.

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