Customer Service Advisor

Customer Service Advisor
27,000- 32,000 DOE
Romford
Mon-Fri 8am-4pm or 9am-5pm
Perm
My exclusive client based in Romford is looking to recruit an experienced Customer Service Advisor to join their team. My client is a growing business who has taken off in the last 5 years while operating for over 30 years. You will have ideally come from a background of dealing with engineers on a daily basis, allocating jobs, handling clients and dealing with general administrative duties.
Day to day of the Customer Service Advisor:

• Manage the shared inbox email ensuring you are replying back to clients promptly.
• Handling all calls coming into the office and allocating them to correct departments when required.
• Using the Click CRM and client portals to update jobs with job reports, updates and appointment bookings.
• Once a month you will be allocating jobs to engineers within their travel remits and updating clients on those jobs.
• Updating spreadsheets and inputting data onto the CRM system.
• Managing small accounts acting as their go to for issues or needing works completed.
• Handling complaints first hand ensuring you finding the correct solution for all parties involved.

Requirements of the Customer Service Advisor:

• Experience of using a CRM system, Click CRM system is desired.
• Strong Customer Service experience.
• Have had experience in a helpdesk environment of dealing with engineers.
• Wants to progress and become a manager.
• Outgoing and positive nature.

Benefits:

• 23 days annual leave + bank holidays
• Internal progression to become a manager.
• Pension scheme.
• Joining a growing business and team.
• Free parking.

If you are interested in this Customer Service Advisor role, please reach out to El on (phone number removed) opt 2 or hit apply!