IAM Service Manager - SC Cleared - Inside IR35

We are seeking an experienced IAM Service Manager to oversee the delivery and operation of identity services within a large, security-focused organisation. IAM is a critical control, ensuring only authorised users and systems have appropriate access to applications, data, and infrastructure.
This role sits within a centralised IAM function covering Identity Governance, Privileged Access Management, Vetting Services, and Joiners / Movers / Leavers (JML).
Key Responsibilities

• Manage IAM managed service providers, including service performance, reporting, action tracking, and remediation.
• Ensure availability, stability, and maturity of live IAM services and platforms.
• Act as the primary point of contact for BAU IAM queries and stakeholder reporting.
• Coordinate supplier-led minor change and release activities.
• Oversee day-to-day JML processes, governance, and reporting, ensuring adherence to policies and standards.
• Coordinate vetting processes for non-permanent resources, ensuring consistent access assurance.
• Ensure privileged accounts and credentials are adequately protected from insider and external threats.

Skills & Experience

• Strong IAM service management experience within a regulated environment.
• Solid knowledge of IAM platforms and concepts, ideally including:
  
  • Active Directory
  • Saviynt
  • CyberArk
• Experience working with managed service providers.
• Knowledge of relevant security and regulatory frameworks (e.g. NIST, GDPR).