133 jobs found

We're recruiting an organised and proactive Rents Officer to join a busy Rental Income Team within a local authority. This is an excellent opportunity for someone with strong income management experience, excellent communication skills, and a passion for supporting tenancy sustainment while ensuring rental income is maximised. You'll play a key role in managing a caseload of rent accounts for temporary accommodation and rent guarantee scheme properties, working closely with residents, internal teams, and external agencies to ensure payments are maintained and tenancies remain stable. This role combines income recovery with meaningful resident support, offering variety and challenge on a daily basis. The Role Take responsibility for maximising rental income across temporary accommodation and rent guarantee scheme properties. Manage approximately 125 rent accounts, with caseloads increasing as additional properties are let. Make outbound calls to tenants to discuss arrears, agree payment arrangements and take card payments where appropriate. Carry out home visits to engage tenants, assess circumstances and support tenancy sustainment. Represent the council at County Court Possession Hearings when required. Work closely with Homelessness, Housing Needs and Benefits teams to ensure smooth sign-ups and accurate completion of Housing Benefit forms with all supporting documentation. Follow all operational and legal processes related to income recovery in line with legislation, council policy and pre-action protocol. Liaise with internal services and external agencies including Social Services, Jobcentre Plus, Universal Credit Service Centres and support providers. Attend multi-agency meetings to help sustain tenancies while ensuring rent is paid. Maintain accurate records and documentation for all rent accounts, actions and outcomes. Provide excellent customer service and maintain strong working relationships with tenant groups who support and challenge the service. Key Requirements Experience in rent collection, income recovery or tenancy sustainment within housing or a similar environment. Experience on RentSense, NEC Revenues & Benefits or NEC Housing Strong communication and interpersonal skills, with the ability to build rapport and manage difficult conversations professionally. Ability to manage a busy caseload and work proactively to resolve arrears and sustain tenancies. Understanding of Housing Benefit, Universal Credit and income-related processes. Ability to follow legal and procedural requirements related to arrears recovery and pre-action protocols. Strong organisational skills with the ability to maintain accurate records and manage competing demands. Ability to work collaboratively with internal teams and external agencies. A customer-focused approach with the ability to deliver high-quality service to residents. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing and income management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Individual Giving Lead x2 (Supporter Experience & Acquisition) We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care. Positions: Individual Giving Lead (Supporter Experience) Individual Giving Lead (Acquisition) Location: Cambridge / Hybrid (minimum two days per week in the office) Salary: £30,000 £35,000 per annum (depending on skills and experience) Hours: Full time, 37.5 hours per week Contract: Permanent Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received). About the roles Individual Giving Lead (Supporter Experience) As our Supporter Experience Lead, you ll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors ensuring every interaction feels thoughtful, bespoke, and truly valued. This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You ll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship. Individual Giving Lead (Acquisition) As our Acquisition Lead, you ll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face. You ll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact. Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme. About you Whether your strength lies in supporter journeys or supporter recruitment, you will be: An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences. Insight-driven, curious about data, and motivated to constantly test, learn, and improve. A confident communicator with strong organisational skills and excellent attention to detail. Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm. Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families. Key Responsibilities (across the two roles) Supporter Experience Lead Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy. Create bespoke, hyper-personalised communications that enhance donor loyalty. Build journeys for mid-value donors, regular givers, and pre-lapsed supporters. Collaborate with the Acquisition Lead to deliver an exceptional welcome journey. Monitor KPIs and use insight to improve retention, net income, and lifetime value. Acquisition Lead Plan and deliver multi-channel campaigns to recruit new supporters. Drive digital, direct mail, and face-to-face acquisition activity. Deliver a strong past-patient programme in partnership with wider teams. Work closely with the Supporter Experience Lead to ensure a seamless welcome journey. Analyse KPIs and optimise activity to achieve competitive CPA and long-term value. Essential Skills & Experience (for both roles) Experience managing projects or campaigns in a fast-paced fundraising or marketing environment. Strong communication skills written and verbal. Excellent attention to detail, accuracy, and organisational skills. Ability to manage competing deadlines and work both independently and collaboratively. Strong numeracy skills with confidence managing budgets. A proactive and positive team player with a passion for our mission. Computer literacy and experience with Microsoft Office. In return This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital. You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years) Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan Medicash Employee Assistance Programme Cycle to Work Scheme We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we re always looking to enrich and diversify our charity. Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles. PLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation.

Hybrid Working. London based: 1-2 days/week in Head Office and occasional travel external meetings Ref: FUN-251 Are you a strategic, organised and collaborative relationship builder and communicator, equally comfortable talking about the work of St Giles to senior stakeholders as well as writing grant applications to Trusts and Foundations for five- and six-figure donations? If so, join St Giles as our Fundraising Manager where, as part of the Voluntary Fundraising Team, you will play an integral role in helping us to deliver an ambitious new voluntary strategy for 2026- 2029 by focusing on increasing income from a variety of income sources including Trusts & Foundations, Fundraising Appeals, Individual Giving and Legacy. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. About this key role You will take the lead on applications and relationship management of Trusts and Foundations, working with the Trusts and Foundations Officer and Head of Voluntary Fundraising to raise £2m from Trusts and Foundations each year, plus manage campaigns and events to raise £200,000 across Appeals, Individual Giving, and Legacy per year. You will be expected to manage a Fundraising Assistant to support them with administration tasks for the team, while also managing and refining processes for recordkeeping, a multitude of fundraising systems, through which we receive funds, and work closely with the Finance team to set and review annual budgets. We will also count on you to develop and design high-quality applications, presentations, and pitches to secure five-, six- and seven-figure funding opportunities from Trusts and Foundations, provide excellent stewardship to existing donors and to manage the development and implementation of our Individual Giving and Legacy Strategy, providing regular data analysis & reporting on our progress. Growing our Individual Giving and Legacy income stream through single and regular giving appeals is also a key aspect of this role. What we are looking for Two years experience working in a charity fundraising environment Proven track record of winning and/or managing five-figure grants Experience devising, planning and implementing fundraising appeals A good understanding of fundraising best practice and regulations, including Fundraising Regulator guidelines, GDPR and data protection Excellent relationship-building skills with the ability to engage external stakeholders Impressive communication skills, written and verbal, with the ability to write compelling and informative copy that are tailored to different audiences Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to a Basic DBS Check. In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more. We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment To apply, please visit our website. Closing date Thursday, 18th December 2025 at 9.00am Interview date - Wednesday, 7th January 2025

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. GTC, part of the BUUK Infrastructure Group, are looking forEngineering Support Officerwho would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Purpose of this role To provide a high level of administrative support to GTC Gas Network department, ensuring compliance with business standards and deliver a high level of customer service. Your key responsibilities are Monitoring and processing Gas emergency notifications, via telephone or email, for damaged or leaking service and mains to ensure GTC assets are fit for purpose. Assist scheduling in the planned/unplanned works to GTC engineers and sub-contractors to meet business standards and achieve high levels of customer satisfaction including SCO, plant, tools & equipment, traffic management, NRSWA, backfill and reinstatement, training and annual leave, contractor invoicing, records recovery. Raising quotes and ordering materials/equipment for key stakeholders. Processing NRSWA notices. Processing work packs from sub-contractors and GTC engineers within a timely manner to comply with business and industry standards. Processing sub-contractors and Gas Distribution Network (GDNs) invoices in line with service level agreements. Responsible for recharging costs back to stakeholders to accrue income lost by damages and leaks on our networks and aborted site visits. Ensure accuracy of work packs/invoices and raise any errors or missing information to sub-contractors and internal stakeholders. Ensure customer complaints are actioned and resolved in timely manner to maintain excellent customer relationships. Ensuing, as appropriate, no gas/incidents are escalated within GTC, IGTs and GDNs. Maintain daily/weekly/monthly reports to support Senior Management to monitor all stakeholders performance and manage KPIs. Any other duties as required by the manager. Experience/Knowledge Experience in administration. Experience with customer engagement. Abilities/Skills Good understanding of core Microsoft Office systems. Good standard or written and oral communications. Capable of working in a team. Working with supervision. Work delivery/quality is continuously to an acceptable standard. Acknowledged professional attitude to customers, own team members, supervisors and managers. Input from supervisors and managers. Desirable Business Administration diploma. Basic understanding of all our asset classes, how the Gas Network operates and stakeholders' roles & responsibilities. Can action appropriately a gas emergency call, eg, gas escape. Level 3 competence in three workstreams (within current team). Appreciation of which BUUK contractors are responsible for different assets and the key deliverables and KPIs of contract. Conditions of EmploymentYou will be required to participate in a standby rota. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. JBRP1_UKTJ

You will work with colleagues to improve systems and processes to strengthen financial awareness and improve efficiency. You will provide an efficient and accurate finance service to all internal and external customers in line with policies and procedures. Duties and Responsibilities Review the weekly supplier and sundry payment runs ensuring accuracy Maintain all supplier records including setting up of new suppliers once approved by budget holders and the Finance Manager and conduct regular review of credit reports Assist in month end closedown, reviewing and posting journals prepared by the Purchase & Sales Ledger Clerk Prepare first draft management accounts, reviewing nominal codes and preparing additional accruals as needed, investigating variances of actual spend against budget Review the Purchase Order system to ensure procedures and adhered to Prepare balance sheet reconciliations Support the Finance Manager with ad hoc process reviews to ensure efficient and effective working practices and recording of data Regular review and reporting of service charge and reserve fund expenditure to budget, investigating variances and ensure information is current, complete, timely and accurate Overview of bank reconciliation and reporting of month end close Weekly cash flow and support the Finance Manager with providing actual figures/forecasts Monthly review of VAT allocations and preparation of quarterly VAT returns for review Monitor contracts database and ensure relevant information is provided by managers To work in accordance with the requirement and standards specified in the Association's policies and procedures Assisting the Finance Manager in the preparation of annual budgets and quarterly forecasts Conduct income and expenditure reviews at scheme level highlighting any potential deficits or concerns Review service charges void provision and sinking funds to ensure accuracy in recording and monitoring To lead on project delivery and implementation reviewing whether processes and systems are fit for purpose and streamlining where possible Provide financial support to managers to empower them to achieve financial targets Review rent and leases to ensure accuracy in recording and monitoring Prepare Memorandums to funders for lease rent increases Ensure VFM achieved is monitored against budget Good stakeholder management Produce ad-hoc financial reports for management reporting as required Assist with compiling papers for audit To provide cover for the Rent and Service Charge Officer Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

We are an established financial services organisation and an industry leader in our field of the buy to let mortgage sector based in Fleet, Hampshire. We have been established for over 10 years and are now seeking to recruit an AML (Anit Money Laundering) Compliance Officer to join our wider Legal and Compliance team. The AML compliance officer is responsible for assisting the business in meeting its obligations under AML/CTF/POCA and other financial crime rules and regulations. The key duties are assisting in the ongoing development of the risk assessment framework, updating and drafting AML/financial crime policies and procedures, reviewing documents for new and existing customers, monitoring compliance with rules and best practice and supporting the suspicious activity reporting process. Working Monday to Friday 9am 5pm with a competitive starting salary, we also offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection, discretionary annual bonus and more. Working directly in the compliance team, a team of 5 with the wider team being more, you will report into the Head of Compliance and after training, be responsible for: - • Assessing the risk level of new customers when applying for loans • Maintaining the AML/Financial Crime policies and procedures • Taking a proactive and protective approach to financial crime related matters • Assisting in the Enterprise-Wide Risk Assessment • Assessing financial transactions to assist with the Underwriting processes • Conducting regular risk identification analysis • Assisting in the training for the business on financial crime topics • Monitoring of procedures to ensure they comply with the regulations • Acting as a point of contact for AML/financial crime queries • Reporting Suspicious Activity Referrals to the DMLRO and MLRO • Assisting in responses to Law Enforcement agencies • Screening customers against PEPs and Sanctions lists Key Skills & Experience To be successful for the AML Compliance Officer you will have: • Knowledge of AML/CTF and other relevant financial crime requirements • Hands on experience of dealing with Financial Crime matters • Strong analytical and investigative skills • Communication and interpersonal skills. • Knowledge of MS Office applications such as Word, PowerPoint, and Excel • Strong writing skills with the ability to draft quality reports, policies, procedures, and business documents. In return we can offer a generous starting salary plus discretionary annual bonus, a full benefits package and WFH options with the opportunity to learn and progress your career within the business. To be considered for this exciting opportunity please send us your CV asap for immediate consideration.

We are looking for a Development Manager to lead the growth of a corporate partnerships programme, securing new business and developing high-value, long-term relationships that generate income and enhance brand visibility. This is a hybrid role with 1 - 2 days a week in the London office. The Charity An incredible health charity devoted to supporting families with the resources to be together at truly crucial times. Youd be joining a passionate team, offering some fantastic benefits including but not limited to, family friendly policies, 25 days annual leave plus your birthday off and a bonus day in December, season ticket loan and a commitment to development and training. The Role Corporate Fundraising and New Business Development - Develop and implement a strategy to grow corporate income, focusing on new business and long-term high-value partnership opportunities. - Produce high-quality, pitch-ready proposals, presentations and decks, collaborating with the Communications and Marketing Team. Relationship Management and Stewardship - Collaborate with the Senior Partnerships Officer to ensure excellent account management of mid-level corporate partners. - Support with cultivating key individuals (e.g. major donors, trustees, senior volunteers Fundraising Development Board Members) who can make introductions or influence support. Management and Reporting -Line manage, coach and support the Senior Corporate Partnerships Officer and the P/T Corporate Officer. The Candidate Proven track record of personally securing new five and six-figure corporate partnerships or equivalent high-value business development deals within the last 1-2 years. Proven experience in writing and designing compelling, tailored funding proposals and pitch decks that have secured high-value donations and Charity of the Year partnerships of 50,000 and above. Strong interpersonal and relationship-building skills with both corporate and philanthropic audiences. Proven experience in working with and stewarding major donors, using a tailored, strategic approach to secure high-level income IMPORTANT NOTE Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest. Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Role: Finance Business Partner - Academy Trust Location: South Yorkshire Type: Permanent Hours: Full Time Salary: 45,000 - 52,000 + excellent benefits Sellick Partnership are pleased to be working exclusively with a well-established Multi-Academy Trust in South Yorkshire to recruit an experienced Finance Business Partner . This is an excellent opportunity for a committed finance professional who is keen to support the Trust's vision and contribute to high-quality financial management across the organisation. Key responsibilities: Work alongside the Finance Director to ensure accurate financial operations and effective financial control Provide clear financial support and advice to school leaders and central staff Manage core financial processes including month-end procedures, trial balance preparation, reconciliations, and administration of income and expenditure Support budget setting, financial monitoring and the production of management information Ensure compliance with Trust policies, statutory frameworks and financial regulations Line manage the Trust Finance Officers and the Finance & Operations Assistant Support colleagues across the Central Team and schools, helping coordinate workloads and encouraging professional development Build strong working relationships with stakeholders to support effective financial planning and decision-making Key skills: Self-motivated with a positive approach to professional development Strong interpersonal skills with the ability to communicate clearly and supportively Solid understanding of financial processes, controls and current regulations Experience of month-end routines, reconciliations, budgeting and account preparation Ability to work independently and manage competing priorities Good organisational skills and excellent attention to detail Proficient in Microsoft Office and financial systems Experience supervising others is desirable In return, the successful candidate will: Join a strong, supportive and skilled Central Team Receive ongoing opportunities for training and career development Access the Trust's comprehensive CPD programme Benefit from Local Government Pension Scheme membership and NJC-aligned terms and conditions Please apply if you believe you are well-suited to this excellent opportunity. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

12-month contract - Liverpool - Full-Time - Monday to Friday Your new company My client, one of the UK's top 10 fastest growing accountancy firms, is seeking a pair of professional AML Onboarding Officers to join their team based in Liverpool for 12-month contracts. They provide a variety of services, including tax and accountancy, advisory and assurance, corporate finance, and restructuring. Based from beautiful offices in the heart of Liverpool City centre with excellent transport links, this is an opportunity not to be missed. Your new role The positions are being offered full-time, Monday to Friday, with a hybrid model in place for a minimum of two days in the office. Some of your duties will include but not limited to: Check and approve the AML/KYC for new clients as part of the take-on process Provide advice to the business on the AML/KYC to be obtained, when required Assist the business in ensuring all necessary AML documentation is gathered Assist the business in ensuring client AML records are fully up-to-date through periodic AML review. Working closely with the Financial Crime team on complex / high risk requests Ensuring all logs are up-to-date and correct Assisting in producing various MI for management What you'll need to succeed Anti-money laundering and client due diligence experience Knowledge and experience of dealing with KYC/AML for a wide range of client types, including private individuals, corporates, partnerships, trusts etc. Experience of establishing a source of income & source of wealth for higher risk individuals Experience of using Worldcheck for PEP and Sanctions screening Knowledge and experience of complex AML scenarios, including AML requirements for clients based in higher risk territories, is preferred but not a necessity. Willingness to maintain up-to-date knowledge of the rules, regulations and guidance in respect of all aspects of AML What you'll get in return Competitive salary at £32k per annum Fantastic office location Hybrid model Supportive and Friendly team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Duty Officer - The Hub Sports Facility The Hub, The Regent s Park, NW1 4RU About Us The Royal Parks (TRP) is a charity established in 2017, managing over 5,000 acres of diverse parkland, rare habitats, historic buildings, and monuments in eight Royal Parks across London. These include Hyde Park, Kensington Gardens, The Green Park, St James s Park, and more. We also manage other important public spaces such as Brompton Cemetery and Victoria Tower Gardens, making these iconic green spaces some of the most visited attractions in the UK, with tens of millions of visits annually. We are now looking for a Duty Officer to join us on a fee-paid casual contract, working on an ad-hoc basis for approximately 8 15 hours per week. The shifts will be weekends in winter (September March) and weekends and evenings in summer (April August). The Benefits - Salary of £14.88 per hour - 26 days' annual leave plus public holidays, increasing to 29 days after three years service (pro rata) - Pension scheme (3% employee contribution; up to 10% employer contribution) - Hybrid/agile working options - Private medical insurance and healthcare cash plan - Employee assistance programme and access to mental health first aiders - Learning and development opportunities - Cycle to work scheme - Offices in a beautiful location This is a rewarding opportunity for a motivated and customer-focused individual to join our world-class team in The Regent s Park Hub, London s premier outdoor sports facility. You will have the chance to work in one of London s most iconic and picturesque parks, surrounded by stunning green spaces and historic landmarks, providing a truly unique and inspiring working environment. What s more, you ll benefit from a refreshingly flexible part-time schedule that fits around your life, affording you the freedom to balance your personal commitments and professional aspirations seamlessly. So, if you want to join a world-renowned organisation and contribute to one of the UK s most loved public spaces, read on and apply today! The Role As a Duty Officer, you will assist with the day-to-day operations of The Hub in Regent s Park, delivering excellent customer service and supporting facility bookings. Specifically, you will help generate income through sports bookings and events in Regent s Park and Primrose Hill, ensuring the efficient management of the facilities. Alongside this, you will maintain a safe, welcoming, and well-managed environment across the site. You will oversee pitch and facility use, carry out regular pitch inspections, and supporting high standards for facilities and equipment in line with our policies. Additionally, you will: - Manage bookings for facilities and events, ensuring smooth operations - Open and close The Hub, ensuring security and safety checks are completed About You To be considered as a Duty Officer, you will need: - IT literacy, basic numeracy, and the aptitude to use a computer-based booking system and information management systems - The ability to work unsupervised and achieve goals - Excellent written and verbal communication skills to engage effectively with people of all ages and abilities - Strong interpersonal skills, with a commitment to delivering exceptional customer service We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an Accessibility Tools button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch. Other organisations may call this role Hub Officer, Facility Officer, Facility Operations Officer, Facility and Event Duty Manager, Events and Facilities Supervisor, Sports Facility Assistant, or Customer Service Officer. The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. So, if you are interested in this unique opportunity as a Duty Officer, please apply via the button shown. Successful candidates will be appointed on merit. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Customer adviser, £14.17 per hour, Carrickfergus, immediate start Your new company A large Public Sector Organisation based in Carrickfergus are looking for a temporary Customer Adviser Your new role You will be the first point of contact for customers visiting or otherwise contacting the Council ensuring a courteous and professional service.You will be responsible for the receipt and processing of customer payments and ensuring all processes are in line with organisational policy in relation to monies received. Key Responsibilities: Welcome and assist visitors, contractors, elected members, and staff, providing guidance and signposting to appropriate services.Manage reception operations, including visitor sign-in/out, issuing passes, and ensuring compliance with security and evacuation procedures.Handle telephone enquiries, transferring calls to relevant departments.Process payments at the cash desk, including cash handling, banking, and posting income to the Council's accounts system in line with financial procedures.Support digitalisation of income transactions and promote online payment systems.Administer dog licences and bulky waste collections, liaising with enforcement officers on sensitive issues.Manage incoming and outgoing post securely and log deliveries.Operate card machines, maintain confidentiality and GDPR compliance, and escalate challenging issues appropriately.Provide training and support to relief staff and undertake other duties as required. What you'll need to succeed A minimum of 5 GCSEs to include English Language and Maths (Grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.2 years' experience working within a customer service environment, to include:-Dealing effectively with the public.-Efficient use of computerised accounting packages.-Effective cash handling, including use of a credit/debit card machine. Alternatively, if you do not have 5 GCSEs you should demonstrate 4 years' experience in each of these areas to include a qualification in English Language and Maths.A full current driving licence valid in the UK and access to a vehicle OR have access to a form of transport that enables you to carry out the duties of the post What you'll get in return Immediate start37 Hours per week - 9am to 5pm Monday to Friday£14.17 per hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Park Avenue are recruiting a Neighbourhood Officer on behalf of a forward-thinking housing association dedicated to providing responsive, high-quality housing management and putting residents at the heart of everything they do. As the Neighbourhood Officer , you'll lead on tenancy and neighbourhood management, ensuring tenants receive a high-quality, customer-focused service. You'll manage a caseload of properties, address anti-social behaviour, oversee income recovery, support lettings and voids, and work closely with residents and partners to build strong, safe, and inclusive communities. Reporting to the Head of Housing, you will also oversee the work of a Neighbourhood Assistant. What You'll Bring At least 5 years experience in social housing Strong knowledge of housing law, policy, and best practice Excellent communication and problem-solving skills Confident managing rent arrears, ASB, and tenancy enforcement Educated to A Level (or equivalent) with Level 3 in Housing Studies (or willingness to work towards it) CIH membership desirable This is a fantastic opportunity for you to make a real difference to residents lives. The client operates a hybrid work pattern and is committed to the ongoing professional development of their staff.

We are looking for a proactive and people-focused fundraiser to join our ambitious team as Community Fundraising and Partnerships Officer. This is a pivotal role where you will: • Grow community income and build meaningful partnerships with local companies, schools, individual supporters and groups. • Shape and deliver inspiring fundraising initiatives that engage the community and raise vital funds. • Be the key link between Dash and our supporters, ensuring every donor, volunteer, and partner feels valued and connected to our mission. This is a fantastic opportunity to make the role your own. While some community fundraising has taken place, there is huge potential to grow our income and partnerships given our location near major companies and active community groups. You will work closely with our CEO and Trusts & Foundations Lead and play a central role in securing the resources needed to continue our life-changing work. 4-5 days per week (flexible), hybrid location (home-based with regular travel to Maidenhead, Slough, and Windsor, so ideally based within 1 hour of the area) Term: Permanent or we will consider contract This role is perfect for someone who wants to use their fundraising expertise to make a real and lasting difference to families in crisis.

With the use of Power BI and other data sources, analyse residential property repair cases in order to identify potential risks for timely resolution and effective risk mitigation. You will work collaboratively across teams, based on case review outcomes, using data insights to inform service improvements and lead service review meetings with relevant stakeholders. You will provide monthly reporting on intervention reviews, actions taken, and outcomes achieved. Produce disrepair disclosures within required time-frames, support Pre-Action Disrepair processes and provide operational cover to maintain service continuity. Whilst this role is for a period of 12 months there is potential for it to be extended or made permanent or there may be other opportunities available within our growing business. If this doesn't materialise you will still gain valuable skills and experience to support your future career development. We operate a hybrid model with at least 2 days based at our office in Wooburn Green, High Wycombe, Bucks and 3 days at home/remote. Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. About the Role/team: Reporting to the (Housing) Disrepair & Intervention Manager within our Asset function of our larger Property directorate (circa 300 employees including a large direct labour operation of professional tradespeople) there are many area you can learn and grow. This is an important role where data is key in order properly identify and remedy problems that may arise in our properties. Key Responsibilities: Proactively review repair intervention cases using Power BI and other data sources to assess failures and risks to residents, properties, and the organisation. Coordinate timely and effective mitigation actions with relevant teams, escalating appropriate. Engage with internal teams and external stakeholders to resolve complex cases Champion a resident-focused approach, ensuring residents are kept informed and supported throughout the process, and that all activities comply with relevant legislation, internal policies, and regulatory standards. Monitor and track all intervention cases to ensure actions are completed within agreed timescales, identifying when a further review is required. Lead service review meetings with managers and stakeholders, presenting performance data, service gaps, and recommending improvements based on trends and insights from intervention reviews. Support the Disrepair & Intervention Manager with Pre-Action Disrepair claims, ensuring all actions are completed in accordance with the Disrepair Protocol and agreed timelines. Produce disrepair disclosure documents, ensuring accuracy, consistency, and quality in line with legal and procedural requirements. Influence and collaborate with internal teams and external stakeholders to resolve complex issues and drive service improvements. What Were Looking For Must haves: Strong technical understanding of property components, repair issues, and maintenance standards, which is likely to have been gained through experience in surveying, asset management, or property-related casework. Experience in property maintenance or housing services, with the ability to interpret repair data, assess risks, and engage effectively with technical teams. Proven ability to manage multiple property repair cases in a fast-paced environment. Skilled in analysing large volumes of repair data to identify trends, risks, and service gaps. Proficient in using Power BI or similar tools to support data analysis and decision-making. Demonstrable resident-focused approach, balancing service delivery with risk management. Effective stakeholder management skills, with the confidence to challenge and influence constructively. Strong written and verbal communication skills, with the ability to produce clear reports and present findings to varied audiences. Pragmatic and creative problem-solver, focused on delivering timely, practical solutions. Proficient in Microsoft Office applications, including Word, Excel, Outlook, Power BI or other data analysis tools. Nice to haves: Knowledge of the Pre-Action Disrepair Protocol and relevant landlord, tenant, and leaseholder legislation. Ability to contribute to the review of policies, procedures, and strategies related to maintenance functions. Benefits At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. annual salary: £40,967 p/a 25 days holiday, increasing with service, plus 3 days Christmas closure and buy options Generous pension scheme up to 9.5% employer contribution via salary sacrifice Family-friendly leave: Enhanced maternity, paternity, and adoption leave Health cash plan claim up to £1,800 for everyday health costs (plus free kids cover) Life cover and income protection Flexible working hybrid options, modern offices, free parking & EV charging And thats just the beginning! Were also thrilled to provide: 30+ Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Whilst this post is for 12 months there is a possibility of extension or permanency and even this doesn't materialise you will gain valuable experience and skills to support your next career move. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: Monday 22 December 2025 JBRP1_UKTJ

Build something new. Shape the future. Make a real impact. The Infection Prevention Society (IPS) is a leading professional charity for infection prevention and control in the UK and Ireland. With 2,100 members across health and care professions, we exist to advance education in infection prevention for the benefit of the community. And we're at a pivotal moment. We've built the foundations - modern infrastructure, professional team working alongside our volunteer leadership, strong governance - and now we're ready to scale our impact. We need someone to help us unlock new opportunities and expand what we can offer our members and the communities they serve. That's where you come in. As our first Commercial Director, you'll have the autonomy to establish commercial capability from the ground up. You'll build partnerships with health and care organisations, create revenue streams that strengthen our mission including leading the development of training courses that reach new audiences: supporting our members to prevent infections and save lives. This is a unique opportunity to combine commercial expertise with charitable purpose. You'll have the freedom to develop innovative strategies, build partnerships that matter, and create revenue streams that strengthen our capacity to serve our members and prevent infections. The role offers flexibility (four days per week, home-based) and genuine autonomy to shape your approach. What You'll Do Build corporate partnerships: Build relationships and partnerships with businesses that have an interest in infection prevention Enhance events revenue: Enhance and develop sponsorship opportunities across our annual conference, events, and webinar programmes Explore new opportunities: Identify emerging revenue streams from consultancy, publications, and membership growth into new professional sectors Shape training course development: Scope and develop infection prevention courses that generate income whilst advancing our educational mission Who We're Looking For You're an experienced commercial professional with a proven track record of generating revenue through partnerships, training programmes, or business development. You might come from membership organisations, professional bodies, charities, education or healthcare settings, or from B2B commercial roles with clear transferable skills. You have the entrepreneurial confidence to build something new, the strategic thinking to identify opportunities, and the relationship skills to turn those opportunities into sustainable partnerships. You're equally comfortable developing pricing models and financial projections as you are crafting compelling partnership proposals. Most importantly, you understand that commercial success and charitable purpose aren't opposing forces - they're complementary. You want your commercial expertise to strengthen a charity's capacity to serve its members and achieve its mission. What We Offer Build something new: Establish new commercial capability in a respected healthcare organisation Autonomy and influence: Freedom to develop your own strategies with CEO mentorship and Board support Meaningful work: Direct contribution to preventing infections and protecting public health Senior leadership role: Strategic responsibility and genuine influence on organisational direction Flexibility: Four days per week (£42,400 per annum / £53,000 FTE), home-based with regular UK travel Growth potential: 12-month fixed-term contract with potential for extension or permanent conversion Why Now? As a charity, IPS exists to advance education in infection prevention for the benefit of the community. We're at an exciting stage of development, having evolved from a volunteer-led organisation to a professional operation with dedicated staff working alongside our expert volunteer leadership. We've modernised our infrastructure, enhanced our conference programme, and strengthened governance. The foundations are in place. Now we need dedicated commercial expertise to unlock our full potential and accelerate our growth. This role will genuinely shape the future of the charity - the partnerships you build, the courses you develop, and the strategies you implement will determine our capacity to expand our reach and deepen our impact over the coming years. Key Details Role: Commercial Director Contract: 12-month fixed-term (potential for extension/permanent conversion) Hours: Four days per week (0.8 FTE) Salary: £42,400 per annum (£53,000 FTE) Location: Home-based with regular UK travel How to Apply Download the full recruitment pack for detailed role responsibilities and person specification. To apply, please submit your your CV (maximum 3 pages) and covering letter (maximum 2 pages). Applications close 10pm on Sunday 11 th January 2026. Your relevant experience in commercial/business development Your track record of revenue generation with specific examples Why you're interested in this role and IPS How your skills match the person specification For an informal discussion about the role, please contact Dr Alex Rhys, Chief Executive Officer at

Community and Challenge Event Officer Salary: £24,000 per annum Location: Hybrid - London EC1Y/Home Join this charity and help transform mental health research. Challenge and community fundraising plays a vital role in this organisation's mission - generating repeat, sustainable income and connecting supporters to the heart of their work. The charity is looking for an ambitious, creative, and highly motivated Community & Challenge Events Fundraising Officer to help them make the most of this moment. You'll help deliver exceptional stewardship to the organisation's fundraisers, build strong relationships, and support the creation of an exciting events calendar. If you love people, thrive in a fast-paced environment and want to develop your career in fundraising, they would love to hear from you. Key Responsibilities Work with the Community & Challenge Events Manager to deliver tailored supporter journeys and outstanding stewardship for community and challenge event fundraisers. Support the Fundraising & Marketing Officer with stewarding leads and enquiries generated through advertising and outreach. Manage community fundraising and challenge event registrations via the charity website and platforms such as JustGiving. Assist with creating engaging marketing and stewardship materials for community and challenge event supporters. Contribute to developing new ideas and opportunities that inspire supporters and grow income for mental health research. Key Activities Build and maintain strong, rewarding relationships with fundraisers. Work closely with Marketing colleagues to develop compelling content and materials. Keep all challenge event listings on the charity website up to date. Respond to social media messages and moderate supporter comments as needed. Attend challenge and community events (including some evenings and weekends) to represent the charity and support participants. Serve as a key point of contact for third-party event organisers. Manage enquiries and registrations from community and challenge event fundraisers. Identify and cultivate new fundraising opportunities with schools, colleges, universities, and wider community groups. Keep the charity's database accurate and up to date, working closely with the Senior Data Officer to ensure correct income coding. Arrange and send supporter packs and fundraising materials throughout the supporter journey. Provide wider team support as required. Person Specification The organisation is looking for someone with: Experience of fundraising through challenge events or community fundraising. Strong communication skills - both written and verbal. Ability to build rapport quickly and manage a varied supporter portfolio. Creative thinker with the ability to generate and develop new ideas. Highly organised, with excellent attention to detail and the ability to manage multiple tasks. Confident using digital platforms, databases and social media. A positive team player who brings energy and initiative. Why Join This Employer? They offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). They are located near Barbican Tube. Plus, they offer lots of generous benefits and training opportunities. They are a Sunday Times Top Company to work for. Closing date:4th January 2026. Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). The charity believes in equality and inclusion and they welcome job applications from everyone, provided you meet the criteria for the job. No agencies please.

About The Role The Direct Tax Manager plays a critical role in safeguarding the companys financial health. By balancing compliance with strategic planning, they help avoid penalties, reduce unnecessary tax burdens, and support sustainable growth. This role also needs to ensure consistency across multiple jurisdictions. This is a brand new role, reporting into our new Group Tax Director, with the objective to bring direct tax returns in-house, reducing external spend, but also bringing direct tax expertise and strategy into the central tax team. This role oversees and optimizes the Groups direct tax obligations, ensuring compliance with tax laws while strategically managing tax efficiency.The different areas of the role include: Compliance Management:Ensuring the Group meets all direct tax obligations (corporate income tax, capital gains tax, withholding tax, etc.) by preparing and reviewing accurate tax returns. Strategic Tax Planning:Working with the Group Tax Director to develop and implement tax strategies to minimize liabilities and optimize the Groups tax position. Advisory Function:Providing guidance to senior stakeholders on tax implications of business decisions, mergers, acquisitions, or restructuring. Audit & Risk Oversight:Managing direct tax audits, assists re liaison with tax authorities, and mitigates risks related to direct tax exposure. Collaboration:Working closely with finance teams and external consultants to align tax practices with broader business goals. Reporting & Policy Development:Supporting the Group Tax Director in shaping tax policies and ensuring accurate reporting across the organisation, including SAO (Senior Accounting Officer) and CCO (Corporate Criminal Offence) controls and tax risk reviews. Transfer Pricing:Developing, implementing, and maintaining transfer pricing policies consistent with OECD guidelines and local regulations Tax Technology, Automation & Transformation:Playing a pivotal role in modernising the Groups tax operations. This includes leading tax process automation, improving data flows, and implementing technology and AI-enabled solutions to enhance accuracy, efficiency and control. In this role your key responsibilities will be to: Ensure compliance with evolving global tax frameworks (e.g. BEPS (Base Erosion Profits Shifting), DAC6, OECD, etc). Prepare and review corporate tax filings, across multiple countries, and directing external advisors where returns are prepared on our behalf. Ensures compliance of and timely filing of all direct tax returns. Prepare year end tax disclosures for all statutory accounts, including associate tax accounting entries. Lead RDEC (Research and Development Expenditure Credit reclaim) process and preparation and posting of RDEC Journals. Manage any cash tax payments. Produce cash tax forecasts for the Group. Lead responses to tax authority inquiries and audits. Advise on tax-efficient structures for investments and transactions. Oversee the design, implementation, and compliance of global transfer pricing policies. Develop, implement, and maintain transfer pricing policies consistent with OECD guidelines and local regulations. Prepare and review transfer pricing documentation, including Master File, Local File, and Country-by-Country Reporting. Identify and mitigate transfer pricing risks through proactive monitoring of global tax developments. Provide guidance on intercompany agreements, cross-border transactions, and restructuring projects. Monitor legislative changes and assess their impact on the business. Train the wider finance team in order to build internal expertise. Skills & Experience Extensive Corporate Tax experience, either in an Accountancy Practice or in-house within a multinational. Experience advising on mergers, acquisitions, restructuring, and cross-border tax issues Chartered Accountant (ACA, ACCA), Chartered Tax Adviser (CTA) or similar Degree in accounting, finance, economics, or similar Continuous Professional Development Ongoing training in tax legislation, compliance, and international frameworks (e.g., OECD BEPS). Hands-on experience with corporate income tax and withholding tax. Proven track record in preparing and reviewing tax returns, managing audits, andliaising with HMRC or other tax authorities. Ability to interpret complex tax legislation and apply it accurately. Precision in preparing and reviewing tax returns, ensuring compliance and minimizing risk. Ability to communicate complex tax issues in a way that non-specialists can understand. Aligns tax strategies with broader business objectives. Anticipates the impact of legislative changes on company operations. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences.We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation.Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; were proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services.With Zellis youll have the chance to stretch and challenge yourself in an environment thats varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, youll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. JBRP1_UKTJ

Individual Giving Lead x2 (Supporter Experience & Acquisition) We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care. Positions: Individual Giving Lead (Supporter Experience) Individual Giving Lead (Acquisition) Location: Cambridge / Hybrid (minimum two days per week in the office) Salary: £30,000 - £35,000 per annum (depending on skills and experience) Hours: Full time, 37.5 hours per week Contract: Permanent Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received). About the roles Individual Giving Lead (Supporter Experience) As our Supporter Experience Lead, you'll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors-ensuring every interaction feels thoughtful, bespoke, and truly valued. This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You'll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship. Individual Giving Lead (Acquisition) As our Acquisition Lead, you'll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face. You'll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact. Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme. About you Whether your strength lies in supporter journeys or supporter recruitment, you will be: An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences. Insight-driven, curious about data, and motivated to constantly test, learn, and improve. A confident communicator with strong organisational skills and excellent attention to detail. Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm. Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families. Key Responsibilities (across the two roles) Supporter Experience Lead Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy. Create bespoke, hyper-personalised communications that enhance donor loyalty. Build journeys for mid-value donors, regular givers, and pre-lapsed supporters. Collaborate with the Acquisition Lead to deliver an exceptional welcome journey. Monitor KPIs and use insight to improve retention, net income, and lifetime value. Acquisition Lead Plan and deliver multi-channel campaigns to recruit new supporters. Drive digital, direct mail, and face-to-face acquisition activity. Deliver a strong past-patient programme in partnership with wider teams. Work closely with the Supporter Experience Lead to ensure a seamless welcome journey. Analyse KPIs and optimise activity to achieve competitive CPA and long-term value. Essential Skills & Experience (for both roles) Experience managing projects or campaigns in a fast-paced fundraising or marketing environment. Strong communication skills-written and verbal. Excellent attention to detail, accuracy, and organisational skills. Ability to manage competing deadlines and work both independently and collaboratively. Strong numeracy skills with confidence managing budgets. A proactive and positive team player with a passion for our mission. Computer literacy and experience with Microsoft Office. In return This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital. You will receive a fantastic benefits package including: Pension Scheme with 7% Employer Contribution 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years) Group Life Assurance (4x salary) Enhanced Maternity and Paternity Pay Annual Eye Tests + £65 towards computer-use glasses On-site Leisure Centre NHS Discount Schemes Health Cash Plan - Medicash Employee Assistance Programme Cycle to Work Scheme We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we're always looking to enrich and diversify our charity. Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles. PLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation.