Business Process Improvements Manager

Salary: £49,896 - £58,700 pa
Location: Birmingham/Hybrid 2 days min per week in the office
Contract: Permanent
Hours: Full time

We are recruiting for a brand-new position of Business Process Improvements Manager (known internally as Regulation Operations Manager) as part of our continued organisational development and improvements within the General Dental Council (GDC).

Working in our Regulation directorate based in central Birmingham (Colmore Row) and reporting into the Executive Director, you will be responsible for engaging with key internal stakeholders across the organisation including Project Management, Risk and Audit teams, to develop and implement continuous quality improvement programmes.

The role

• Oversee performance monitoring and compliance within the Regulation Directorate, including Registration, Fitness to Practise, Dental Professionals Hearings Service and the Dental Complaints Service.
• Use management information and analysis to inform and highlight to senior managers, trends and patterns in the business flow; and ensure actions are taken to support the day-to-day business is meeting service level agreements and delivered to the appropriate quality.
• Act as a trouble-shooter by responding to urgent operational demands swiftly and with minimal direction, designing and implementing solutions to deal with issues which affect the operations and performance of the Directorate.
• Assist the Executive Director and their direct reports to develop and implement continuous quality improvement programmes.
• To provide line management and operational cover for department heads during periods of absence or leave as required by the Executive Director, Regulation.

About you

You will be able to demonstrate:

• Experience of working in a regulatory environment (essential)
• Managing operational teams with strong leadership skills and the ability to mentor, motivate and challenge others to attain goals and pursue excellence (essential)
• Project Management experience, ideally with a strong understanding of Agile methodology and how to scale it for all project sizes with an understanding of each stage of the project life cycle.
• Commitment to equality and diversity
• Use of data and management information to proactively identify process and business improvements and make informed decisions
• Preparing and delivering high quality reports within short time frames.

About us:

Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.

Benefits:

The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish.

To support this we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.

Some of our benefits include:

• 27 days holiday (plus 8 bank holidays) - rising to 30 days (plus 8 bank holidays) after 2 years service
• Flexi-time scheme
• Employer pension contributions up to 10%
• Buy/Sell annual leave
• Enhanced Maternity, Paternity and Adoption leave from 1 years service.
• Life assurance, income protection plan and enhanced sick leave policy
• Staff discounts including eye care contributions and discounted gym membership

We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

How to apply:

Please click the apply button.

As part of your application you will be required to submit a supporting statement. Please ensure you provide examples in your covering application/statement expanding on your experience in the following areas:

• Experience of working in a regulatory environment
• Managing operational teams
• Project Management experience, ideally using Agile methodology

A full job description is available in application summary.

Closing date for this role is 31st December 2025

Interviews 1st stage: 7 and 8 January 2026. 2nd stage: week commencing 12 January 2026.

Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.