Helpdesk Co-ordinator

Helpdesk Coordinator - Facilities Management

Location: Leeds - LS1 (office-based - no parking)

Salary: £25,000 - £30,000

Hours: Monday-Friday, 8:30 am - 5:00 pm (37.5 hours)

Our client, an expanding FM business, is growing its helpdesk team as part of a wider restructure driven by continued growth and new contract wins. This is a hands-on role for someone who thrives in a fast-paced FM environment where no two days are the same.

The role

• Handle incoming helpdesk queries via phone, email and CAFM
• Log and coordinate reactive and planned maintenance works
• Liaise with engineers and subcontractors
• Support scheduling, invoicing and general FM administration
• Maintain accurate records for compliance and reporting
• Take ownership of jobs from start to finish

The person

• Direct, organised and proactive
• Comfortable working under pressure
• A self-starter who takes accountability
• Confident using systems and AI technology
• FM, maintenance or helpdesk experience beneficial but not essential

Benefits

• 28 days holiday (including bank holidays)
• Paid birthday leave (if it falls on a weekday)
• Additional holiday for each year of service after two years
• One paid wellbeing hour per week

  To apply for this role, please send your CV to (url removed)