Senior FIX Analyst

Description

Job Description

a. Manage complex FIX implementations and upgrades.

b. Respond to requests for technical assistance via phone, email or in person (remotely or on-site).

c. Diagnose software and connection issues and recommend the appropriate solution.

d. Analyze problems, answer questions, and provide training related to the software.

e. Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure.

f. Research issues dealing with third party software.

g. Follow a standard set of procedure and methods when responding to customer requests or inquiries.

h. Conduct research on questions and issues using available information resources and other FIX Analysts.

i. Keep a detailed log of all customer interactions and prepares resolution reports for issues reported by the customer.

j. Maintain Best Practices for FIX Onboarding and Integrations.

Requirements

a. Four (4) year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field

b. Seven (7) years of overall work xp

c. Advanced working knowledge of FIX protocol and its implementation/integration

d. Advanced Financial knowledge with focus on Derivative instruments, Fixed Income, and Equity financial instruments

e. Prior trading support

f. At least five (5) years of xp on the Charles River application

Skills & Key Activities

General

a. All skills & activities of Snr FIX Analyst level plus:

1. Evangelize standard support operating methods and processes to all levels of the support team

2. Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues

3. Thought leader regarding product direction as it pertains to FIX integration product area. Engaged by product management and development for insights based on support xp.

CRD Application Knowledge

a. Expert knowledge in FIX at both the technical and functional areas.

b. Advanced understanding in two (2) additional major areas and five (4) additional minor product areas.

Knowledge Level Descriptions

Begin - Can handle 20% of issues across a general spectrum of minor product areas based on prior training from Charles River University. Active mentoring will be in place. Most issues should be worked in conjunction with more Snr staff.

Fundamental Can handle 50% of issues in areas identified as knowledge areas to be learned. Active mentoring will still be in place. Should not handle any severity 1 or 2 issues. More difficult issues in identified areas should be worked in conjunction with more Snr staff

Proficient Can handle 80% of issues in identified major areas of knowledge and expertise. From time to time will require escalation to advanced or expert level. Should be able to manage some severity 2 situations. Should hand off severity 1 situations to more Snr staff members.

Advanced Can handle 90% of issues in identified major areas of knowledge and expertise. From time to time will require escalation of issues to expert level. Should be able to able to manage most severity 2 situations and severity 1 situations with assistance from expert level staff.

Expert Can handle 100% of issues in identified major areas of knowledge and xp. Can effectively manage all severity 1 and 2 situations to completion with little to no management involvement.

Major Product Areas

Technical

Post Trade FIX

Imports Exports Real Time API/Web Services/XML

System Admin Database Performance Web Admin

Middle Tier End of Day Reporting Upgrades

Batch Compliance Excel AI Citrix Data Management

Functional

Equity Fixed Income Compliance Manager Workbench

Swaps Generics EMS FIX

PMAR TBA/EPN FX Blotter

Job Title: Senior FIX Analyst

Location: London, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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