Lettings Officer

Your new company
You'll be joining a leading housing provider committed to delivering high-quality homes and exceptional customer service. The organisation prides itself on creating sustainable tenancies and ensuring properties are available for those who need them most. They operate with a strong focus on collaboration, efficiency, and continuous improvement.

Your new role
As a Lettings Officer, you will play a key role in coordinating and administering the re-letting process for empty properties, ensuring homes are vacant for the shortest time possible. You'll manage the entire lettings cycle - from receipt of notice to occupation - while maintaining accurate tenancy records and meeting strict performance targets. Responsibilities include:

• Advertising properties on choice-based letting platforms.
• Preparing and verifying shortlists from internal schemes and local authorities.
• Conducting pre-tenancy assessments and arranging viewings/sign-ups.
• Liaising with maintenance teams and support agencies to ensure smooth transitions.
• Delivering excellent customer service and resolving queries promptly.
• Contributing to CORE data returns and promoting mutual exchanges for hard-to-let properties.

What you'll need to succeed

• Strong organisational skills and the ability to prioritise tasks under pressure.
• Excellent communication skills, both verbal and written.
• Knowledge of housing policy, lettings processes, and housing law (desirable).
• Experience working with customers, including those with complex needs.
• Competence in IT systems and accurate data input.
• A proactive, problem-solving attitude and commitment to equality and diversity.

What you'll get in return

• Hourly rate up to 26 per hour + expense claims.
• Opportunities to work for a regional leading housing provider.
• The chance to make a real difference in people's lives by providing safe, secure housing.
• A supportive and collaborative working environment focused on innovation and improvement.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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