Business Support Executive

Business Support Executive

Direct Support to Managing Director

Location: Wolverhampton (On-site)

Type: Full-time, Permanent

Hours: Monday to Friday, 8:30am 5:30pm

Salary: £27,000 £30,000 per annum (depending on experience)

About the Company

A well-established UK-based manufacturing and branding business specialising in custom printing, embroidery, and offshore sourcing for retail and trade clients.

Operating from a modern West Midlands facility, the company delivers a wide range of branded merchandise and works closely with international partners to meet customer requirements efficiently and to a high standard.

The environment is hands-on, fast-paced, and collaborative, where reliability, ownership, and attention to detail are essential. The business is now seeking a proactive Business Support Executive to work closely with the Managing Director and help coordinate the smooth day-to-day execution of work across the company.

The Role

This is a high-trust, high-responsibility position, providing direct, day-to-day support to the Managing Director.

As the Business Support Executive, you will work directly with the Managing Director to coordinate the daily flow of activity between customers, suppliers, and internal teams. You will manage the MD's inbox, support quoting and supplier coordination, and ensure that orders, tasks, and projects are followed through from start to finish.

A key part of this role is task and project coordination. You will actively track actions, follow up with stakeholders, manage priorities, and ensure deadlines are met.

This role requires a high level of initiative and personal ownership. The successful candidate will be comfortable making progress independently, using context and judgement rather than waiting for detailed instruction.

This is a varied, hands-on role suited to someone who enjoys responsibility, thrives on keeping things organised, and is driven to see tasks through to completion.

Key Responsibilities

Email & Communication Management

• Manage and prioritise the MD's inbox, responding to customer, supplier, and internal emails where appropriate
• Act as a central communication point between the MD and Sales, Admin, Marketing, and Warehouse teams
• Handle confidential information with professionalism and discretion at all times

Quoting & Supplier Support

• Prepare and issue customer quotes using internal pricing structures and offshore calculators
• Liaise with UK and international suppliers to obtain pricing, confirm production details, and track shipments
• Support Sales with costings and supplier correspondence

Order & Supplier Coordination

• Process and monitor offshore orders from placement through to delivery
• Raise and update purchase orders in our management system and ensure supplier invoices are correctly recorded
• Proactively chase order progress and delivery dates, communicating updates internally

Task & Project Coordination

• Track tasks, actions, and decisions arising from emails, meetings, and ongoing work
• Maintain task and project boards (e.g. (url removed to ensure visibility, accountability, and progress
• Follow up on actions, flag risks early, and escalate issues where needed to avoid delays
• Identify gaps and ensure outstanding actions are completed without delay

Reporting & Business Support

• Update and maintain weekly business metrics and sales reports
• Keep records, trackers, and shared folders accurate and up to date
• Support recruitment administration, meeting organisation, and note-taking when required
• Assist with improving processes and ways of working to help the business operate more efficiently

About You

You will be a proactive, highly organised professional who thrives in a busy, dynamic environment.

You are comfortable working independently, switching between detail-heavy admin and fast-moving communication, and taking ownership of tasks from start to finish. You naturally think in terms of priorities, actions, and follow-ups, and are driven to see things through to completion.

Essential Skills & Experience:

• Minimum 2 years' experience in an administrative, business support, executive assistant, or operations coordination role
• Excellent written and verbal communication skills
• Strong working knowledge of Excel and Office 365 or Google Workspace
• Experience handling suppliers, quotes, or order processing
• Confident managing multiple priorities with a calm, professional approach
• High attention to detail and a strong sense of ownership

Desirable:

• Experience in manufacturing, print, embroidery, or a product-based business
• Familiarity with Sage or similar ERP/order management systems
• Experience working with international suppliers
• Experience using task and project management tools such as (url removed), Asana, or similar

Why Join Us:

• Competitive salary with long-term progression opportunities
• Direct exposure to senior leadership and meaningful responsibility
• A collaborative, supportive working environment
• Free on-site parking
• Casual dress policy
• Staff discount on company products

Schedule & Location:

• Monday to Friday, 8:30am 5:30pm (with flexibility during busy periods)
• Office-based role in Wolverhampton (WV6)