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customer performance analyst
Michael Page
Fluent Spanish - Senior Business Intelligence Data Analyst
Michael Page City, Birmingham
We are seeking a fluent Spanish speaking Business Intelligence / Data Modelling Analyst to join an expanding analytics department within the Travel & Logistics sector. This role is based in Birmingham and will focus on leveraging data to provide actionable insights and new modelling techniques to enhance commercial ROI. Client Details This position is with a large International organisation operating within the Travel / Logistics sector. They are recognised for their expertise in providing innovative solutions and delivering exceptional results for their customers. Description Develop and maintain business intelligence dashboards and reporting tools. Leverage Python, SQL and Tableau to create enhanced forecasting and demand planning analytics Deploy predictive and advanced modelling techniques to support Pricing, Marketing and Operational departments in their strategic decision making Analyse complex data sets to identify trends and insights. Provide accurate forecasts to support decision-making processes. Collaborate with cross-functional teams to gather data requirements. Ensure data quality and integrity across all analytics platforms. Present findings and recommendations to stakeholders effectively. Monitor key performance indicators and suggest improvements. Support the implementation of data-driven strategies within the organisation. Profile A successful Business Intelligence / Forecasting Analyst should have: Proficiency in data analysis and forecasting tools - Python and SQL is essential Strong knowledge of business intelligence platforms e.g Tableau or Power BI Advanced data / statistical modelling skills Fluent Spanish speaking skills Experience in the Travel, Logistics or Supply Chain industry or a related field. Excellent problem-solving and analytical skills. Ability to communicate complex data in a clear and concise manner. Strong attention to detail and commitment to data accuracy. Collaborative mindset to work effectively within a team environment. Job Offer Competitive salary of 50,000 - 70,000 per annum. Comprehensive pension scheme. Opportunity to work in the vibrant location of Birmingham. Engaging role within the Travel / Logistics sector. Chance to contribute to impactful analytics and forecasting projects. If you are an experienced Business Intelligence / Forecasting Analyst looking for an exciting opportunity in Birmingham, we encourage you to apply and take the next step in your career.
Dec 18, 2025
Full time
We are seeking a fluent Spanish speaking Business Intelligence / Data Modelling Analyst to join an expanding analytics department within the Travel & Logistics sector. This role is based in Birmingham and will focus on leveraging data to provide actionable insights and new modelling techniques to enhance commercial ROI. Client Details This position is with a large International organisation operating within the Travel / Logistics sector. They are recognised for their expertise in providing innovative solutions and delivering exceptional results for their customers. Description Develop and maintain business intelligence dashboards and reporting tools. Leverage Python, SQL and Tableau to create enhanced forecasting and demand planning analytics Deploy predictive and advanced modelling techniques to support Pricing, Marketing and Operational departments in their strategic decision making Analyse complex data sets to identify trends and insights. Provide accurate forecasts to support decision-making processes. Collaborate with cross-functional teams to gather data requirements. Ensure data quality and integrity across all analytics platforms. Present findings and recommendations to stakeholders effectively. Monitor key performance indicators and suggest improvements. Support the implementation of data-driven strategies within the organisation. Profile A successful Business Intelligence / Forecasting Analyst should have: Proficiency in data analysis and forecasting tools - Python and SQL is essential Strong knowledge of business intelligence platforms e.g Tableau or Power BI Advanced data / statistical modelling skills Fluent Spanish speaking skills Experience in the Travel, Logistics or Supply Chain industry or a related field. Excellent problem-solving and analytical skills. Ability to communicate complex data in a clear and concise manner. Strong attention to detail and commitment to data accuracy. Collaborative mindset to work effectively within a team environment. Job Offer Competitive salary of 50,000 - 70,000 per annum. Comprehensive pension scheme. Opportunity to work in the vibrant location of Birmingham. Engaging role within the Travel / Logistics sector. Chance to contribute to impactful analytics and forecasting projects. If you are an experienced Business Intelligence / Forecasting Analyst looking for an exciting opportunity in Birmingham, we encourage you to apply and take the next step in your career.
Pertemps Network Group
SITS Developer
Pertemps Network Group Sheffield, Yorkshire
SITS Developer SME - 6/12 months+ - Remote Based - £650 per day (Inside) We are seeking an experienced Tribal SITS Developer SME to join a leading UK University's Digital Change & Transformation Programme . This is a pivotal role, will involve both new projects and cover BAU for student maintenance application support for devs on long term secondment to various projects within the programme. You'll be taking part in the enhancement and optimisation of the University's student systems landscape, enabling improved digital experiences for students and staff. You will work closely with project teams, business analysts, support desk and stakeholders to design, develop, and implement robust SITS solutions that align with the University's digital transformation objectives and provide post live and existing BAU systems support. Key Responsibilities Develop, configure, and customise SITS (eVision, SRL, TASKing, Vistas, StuTalk etc.) to support new and existing business processes. Collaborate with business and technical teams to translate requirements into scalable SITS solutions. Support data migration, integrations, and reporting activities as part of system enhancement projects. Provide technical expertise and guidance on best practices within the SITS environment. Participate in testing, troubleshooting, and performance optimisation. Contribute to documentation and knowledge transfer for ongoing support teams. To apply you should have the following skills and experience: 6+ years' hands-on experience as a SITS Developer or Consultant within a Higher Education environment. Full life cycle and versatility around various SITS areas (Fund Management being just one) Good Application Support experience and be customer centric StuTalk - Integration routes and messaging for data exchange Strong SITS Dev Tools knowledge: Tasks (eVision), Vistas, SRLs (Standard Reports & Letters), TUPs (Tables, Updates & Procedures) and XML. Stu-Talk - Integration routes and messaging tool for data exchange. Proven track record delivering change within large-scale SITS implementations or upgrades. Solid understanding of Tribal SITS architecture , data structures, and APIs. Experience with integrations (eg, student portals, finance, CRM, timetabling systems). Excellent analytical and problem-solving skills. Strong communication and stakeholder engagement abilities. Desirable: Experience within university-wide digital transformation or modernisation programmes. Knowledge of cloud-based integrations and automation tools. Familiarity with Agile methodologies. Remote based with very occasional on-site at university campus as and when required during the term. IR35 determination is ' Inside ', therefore this contract will be ran via an Umbrella service company. Start January/February 2026 - Interviews w/c before Christmas or beginning of January.
Dec 18, 2025
Seasonal
SITS Developer SME - 6/12 months+ - Remote Based - £650 per day (Inside) We are seeking an experienced Tribal SITS Developer SME to join a leading UK University's Digital Change & Transformation Programme . This is a pivotal role, will involve both new projects and cover BAU for student maintenance application support for devs on long term secondment to various projects within the programme. You'll be taking part in the enhancement and optimisation of the University's student systems landscape, enabling improved digital experiences for students and staff. You will work closely with project teams, business analysts, support desk and stakeholders to design, develop, and implement robust SITS solutions that align with the University's digital transformation objectives and provide post live and existing BAU systems support. Key Responsibilities Develop, configure, and customise SITS (eVision, SRL, TASKing, Vistas, StuTalk etc.) to support new and existing business processes. Collaborate with business and technical teams to translate requirements into scalable SITS solutions. Support data migration, integrations, and reporting activities as part of system enhancement projects. Provide technical expertise and guidance on best practices within the SITS environment. Participate in testing, troubleshooting, and performance optimisation. Contribute to documentation and knowledge transfer for ongoing support teams. To apply you should have the following skills and experience: 6+ years' hands-on experience as a SITS Developer or Consultant within a Higher Education environment. Full life cycle and versatility around various SITS areas (Fund Management being just one) Good Application Support experience and be customer centric StuTalk - Integration routes and messaging for data exchange Strong SITS Dev Tools knowledge: Tasks (eVision), Vistas, SRLs (Standard Reports & Letters), TUPs (Tables, Updates & Procedures) and XML. Stu-Talk - Integration routes and messaging tool for data exchange. Proven track record delivering change within large-scale SITS implementations or upgrades. Solid understanding of Tribal SITS architecture , data structures, and APIs. Experience with integrations (eg, student portals, finance, CRM, timetabling systems). Excellent analytical and problem-solving skills. Strong communication and stakeholder engagement abilities. Desirable: Experience within university-wide digital transformation or modernisation programmes. Knowledge of cloud-based integrations and automation tools. Familiarity with Agile methodologies. Remote based with very occasional on-site at university campus as and when required during the term. IR35 determination is ' Inside ', therefore this contract will be ran via an Umbrella service company. Start January/February 2026 - Interviews w/c before Christmas or beginning of January.
Intuition IT Solutions Ltd
Service Desk Analyst - L2
Intuition IT Solutions Ltd Aberdeen, Aberdeenshire
Minimum 3+ years of experience in a service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change, and Problem Management Manage Service Desk activities, including: Owning overall responsibility for the Incident and Service Request process handling on the Service Desk Liaise with the Service Manager Help with the development and issuance of Service Desk Operational Reports Driving automation and self-service improvements, reducing manual effort for repetitive tasks. Resolving technical issues over the telephone, via email, via live chat, and Self-Service, in a friendly and professional manner Advanced troubleshooting and resolution of escalated issues, reducing reliance on higher-tier support. Advanced Active Directory management, including account provisioning, group policies, security access controls, and directory synchronization. O365 administration & advanced support, including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting. Network troubleshooting, including DNS, DHCP, VPN, Firewall rules, and Proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues to ensure ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation. Logging and triaging the incidents in ITSM, ensuring accurate logging of all end-user-related issues, service requests, and problems. Maintain comprehensive documentation , including technical details, process updates, ticket status, and any relevant information as recommended by the Quality or Service Desk Lead. Triage the tickets to the respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority Monitor the Incident Management queue, ensuring timely ticket assignment, reassignment, and proactive follow-ups to maintain service level agreements Escalate unresolved issues promptly as per the defined escalation Matrix to minimize business disruption. Ensure all incidents are regularly updated in the incident management system, capturing relevant details, resolutions, and actions taken to enhance knowledge sharing and historical tracking. Strong working knowledge of ITSM tools like ServiceNow for effective ticket management. Proficiency in BeyondTrust (Remote Support) for troubleshooting and assisting end users efficiently. Soft Skills Should possess excellent customer handling skills Ability to handle unforeseen situations High level of acceptance and understanding in dealing with end users and situations Able to work under pressure, excellent team player, well organized with strong problem-solving skills, has process skills, and is respectful to users. Certifications Candidate to be ITIL certified.
Dec 18, 2025
Full time
Minimum 3+ years of experience in a service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change, and Problem Management Manage Service Desk activities, including: Owning overall responsibility for the Incident and Service Request process handling on the Service Desk Liaise with the Service Manager Help with the development and issuance of Service Desk Operational Reports Driving automation and self-service improvements, reducing manual effort for repetitive tasks. Resolving technical issues over the telephone, via email, via live chat, and Self-Service, in a friendly and professional manner Advanced troubleshooting and resolution of escalated issues, reducing reliance on higher-tier support. Advanced Active Directory management, including account provisioning, group policies, security access controls, and directory synchronization. O365 administration & advanced support, including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting. Network troubleshooting, including DNS, DHCP, VPN, Firewall rules, and Proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues to ensure ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation. Logging and triaging the incidents in ITSM, ensuring accurate logging of all end-user-related issues, service requests, and problems. Maintain comprehensive documentation , including technical details, process updates, ticket status, and any relevant information as recommended by the Quality or Service Desk Lead. Triage the tickets to the respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority Monitor the Incident Management queue, ensuring timely ticket assignment, reassignment, and proactive follow-ups to maintain service level agreements Escalate unresolved issues promptly as per the defined escalation Matrix to minimize business disruption. Ensure all incidents are regularly updated in the incident management system, capturing relevant details, resolutions, and actions taken to enhance knowledge sharing and historical tracking. Strong working knowledge of ITSM tools like ServiceNow for effective ticket management. Proficiency in BeyondTrust (Remote Support) for troubleshooting and assisting end users efficiently. Soft Skills Should possess excellent customer handling skills Ability to handle unforeseen situations High level of acceptance and understanding in dealing with end users and situations Able to work under pressure, excellent team player, well organized with strong problem-solving skills, has process skills, and is respectful to users. Certifications Candidate to be ITIL certified.
SKILLFINDER INTERNATIONAL
Supply Chain Analyst
SKILLFINDER INTERNATIONAL Southampton, Hampshire
Role Overview Responsible for ensuring effective supply chain planning, inventory optimization, and reporting across the network. Acts as a key link between customer service, suppliers, and internal planning teams to deliver accurate forecasts, resolve supply issues, and maintain optimal service levels. Key Responsibilities Manage inventory policies, safety stock, and service levels to optimize supply chain performance. Validate planning lead times and align supply with demand through planned orders and deployments. Monitor and resolve supply and distribution exceptions, ensuring clear communication with stakeholders. Collaborate with demand planners, purchasing planners, production schedulers, and suppliers to ensure constraint visibility and capacity alignment. Maintain and update master data, planning BOMs, and system parameters in advanced planning tools (eg, KXS Rapid Response). Share forecasts with suppliers and ensure supplier raw material availability. Approve automation and stockholding policies based on segmentation strategies. Drive continuous improvement by simplifying processes and ensuring high-quality reporting. Skills & Experience Experience in planning, logistics, or manufacturing Strong analytical and digital skills with solid supply chain process knowledge. Proficiency in advanced planning systems, CI tools, and agile concepts. Excellent communication and interpersonal skills with evidence of leadership traits such as resilience, curiosity, and decision-making in ambiguity. Education University degree (Supply Chain or related field preferred). Advanced planning system expertise is an advantage.
Dec 18, 2025
Contractor
Role Overview Responsible for ensuring effective supply chain planning, inventory optimization, and reporting across the network. Acts as a key link between customer service, suppliers, and internal planning teams to deliver accurate forecasts, resolve supply issues, and maintain optimal service levels. Key Responsibilities Manage inventory policies, safety stock, and service levels to optimize supply chain performance. Validate planning lead times and align supply with demand through planned orders and deployments. Monitor and resolve supply and distribution exceptions, ensuring clear communication with stakeholders. Collaborate with demand planners, purchasing planners, production schedulers, and suppliers to ensure constraint visibility and capacity alignment. Maintain and update master data, planning BOMs, and system parameters in advanced planning tools (eg, KXS Rapid Response). Share forecasts with suppliers and ensure supplier raw material availability. Approve automation and stockholding policies based on segmentation strategies. Drive continuous improvement by simplifying processes and ensuring high-quality reporting. Skills & Experience Experience in planning, logistics, or manufacturing Strong analytical and digital skills with solid supply chain process knowledge. Proficiency in advanced planning systems, CI tools, and agile concepts. Excellent communication and interpersonal skills with evidence of leadership traits such as resilience, curiosity, and decision-making in ambiguity. Education University degree (Supply Chain or related field preferred). Advanced planning system expertise is an advantage.
V3 Recruitment
Customer Performance Analyst
V3 Recruitment Gosport, Hampshire
Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: £35,000 £40,000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex information into meaningful insights and working closely with customers to drive performance impr click apply for full job details
Dec 18, 2025
Full time
Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: £35,000 £40,000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex information into meaningful insights and working closely with customers to drive performance impr click apply for full job details
Michael Page
Operations Manager
Michael Page Cheltenham, Gloucestershire
The role of Operations Manager in the insurance sector is focused on overseeing and improving processes within the insurance and financial services industry. This position requires a skilled professional to ensure operational efficiency and compliance with relevant regulations. Client Details The employer is a medium-sized organisation within reinsurance, operating in the wider financial services industry. They are committed to delivering exceptional services and maintaining high standards of operational excellence. Description Support the implementation of strategic initiatives within the organisation.The Operations Manager is responsible for the day-to-day operation of the processes including onboarding new participants to the scheme, Audit of Participant's processes, Bordereau Management, Analysis and Management of Underwriting and Claims data as well as management of Participant queries via our Service Desk. Principal Responsibilities Lead the maintenance of all key operational processes including participant onboarding, eligibility, and claims settlement ensuring that all Service Level Agreements and Key Performance Indicators are met. Ensure accurate and complete processing of Underwriting and Claims bordereaux. Lead the daily interaction with key third party system providers ensuring that the core systems are continually available to cedants. Manage Operations Assistants, providing support and encouraging empowerment and growth. Support Operations Assistants in resolving complex queries from Participants. Work with Systems & Data Analyst and IT Assurance & Business Resilience Manager to drive improvement of data quality to support the Operations Team and underpin the wider use of core data by other parts of the organisation. Drive and maintain continuous improvement. Review and support our processes and systems, seeking operational efficiencies and develop best practice. Lead new systems development work. Maintain strong working relationships with cross functional departments, Participants and key operational vendors. Responsibility for maintaining and refining ingested data to distribute to the wider business when needed. Risk Responsibilities As an employee act as First Line of Defence to identify and manage risks, generate and review risk information, and to take appropriate actions to maintain the risk exposure within appetite. You are expected to foster a security-aware culture through your own actions and behaviour by exercising good judgment, being aware of Information Security risks, compliant with all policies (including but not limited to fair usage and information security), diligent in the completion of Information Security training, mindful of any suspicious activity and proactive in your response to it and immediate reporting of any concerns or issues to IT team. Profile A successful Operations Manager should have: Bordereaux processing experience and/or experience working with Underwriting and Claims data, An understanding of the claims process, preferably Household Property losses. Experience of managing service standards and customer-focused KPI's. Experience of working with internal stakeholders and third-party vendors in Insurance Ability to constructively challenge stakeholders whilst maintaining strong and collaborative relationships with all parties. Ability to work to and meet tight and demanding deadlines. Ability to use Power query and Power BI preferable. Ability to use SQL preferable. Job Offer Competitive salary of 55-65k per annum. Comprehensive benefits package to be determined. This is an exciting opportunity for an experienced Operations Manager to make a significant impact. Apply now to join a respected organisation in a vital role
Dec 18, 2025
Full time
The role of Operations Manager in the insurance sector is focused on overseeing and improving processes within the insurance and financial services industry. This position requires a skilled professional to ensure operational efficiency and compliance with relevant regulations. Client Details The employer is a medium-sized organisation within reinsurance, operating in the wider financial services industry. They are committed to delivering exceptional services and maintaining high standards of operational excellence. Description Support the implementation of strategic initiatives within the organisation.The Operations Manager is responsible for the day-to-day operation of the processes including onboarding new participants to the scheme, Audit of Participant's processes, Bordereau Management, Analysis and Management of Underwriting and Claims data as well as management of Participant queries via our Service Desk. Principal Responsibilities Lead the maintenance of all key operational processes including participant onboarding, eligibility, and claims settlement ensuring that all Service Level Agreements and Key Performance Indicators are met. Ensure accurate and complete processing of Underwriting and Claims bordereaux. Lead the daily interaction with key third party system providers ensuring that the core systems are continually available to cedants. Manage Operations Assistants, providing support and encouraging empowerment and growth. Support Operations Assistants in resolving complex queries from Participants. Work with Systems & Data Analyst and IT Assurance & Business Resilience Manager to drive improvement of data quality to support the Operations Team and underpin the wider use of core data by other parts of the organisation. Drive and maintain continuous improvement. Review and support our processes and systems, seeking operational efficiencies and develop best practice. Lead new systems development work. Maintain strong working relationships with cross functional departments, Participants and key operational vendors. Responsibility for maintaining and refining ingested data to distribute to the wider business when needed. Risk Responsibilities As an employee act as First Line of Defence to identify and manage risks, generate and review risk information, and to take appropriate actions to maintain the risk exposure within appetite. You are expected to foster a security-aware culture through your own actions and behaviour by exercising good judgment, being aware of Information Security risks, compliant with all policies (including but not limited to fair usage and information security), diligent in the completion of Information Security training, mindful of any suspicious activity and proactive in your response to it and immediate reporting of any concerns or issues to IT team. Profile A successful Operations Manager should have: Bordereaux processing experience and/or experience working with Underwriting and Claims data, An understanding of the claims process, preferably Household Property losses. Experience of managing service standards and customer-focused KPI's. Experience of working with internal stakeholders and third-party vendors in Insurance Ability to constructively challenge stakeholders whilst maintaining strong and collaborative relationships with all parties. Ability to work to and meet tight and demanding deadlines. Ability to use Power query and Power BI preferable. Ability to use SQL preferable. Job Offer Competitive salary of 55-65k per annum. Comprehensive benefits package to be determined. This is an exciting opportunity for an experienced Operations Manager to make a significant impact. Apply now to join a respected organisation in a vital role
Think Specialist Recruitment
Campaign Manager
Think Specialist Recruitment Watford, Hertfordshire
Do you have Campaign Management experience? Are you looking for a hybrid position to start in January? We are recruiting for a Campaign Manager to join a Global business at their Watford HQ. We're seeking a Web Campaign Manager to plan and deliver EMEA campaign webpages. The role involves managing web projects end to end, collaborating with regional marketing, sales, product teams, agencies, and analysts to deliver high-quality digital experiences that support product launches and drive campaign performance. The role is a 3-month position initially with the chance of extension. 37.5 hours per week, hybrid working. This is a PAYE position paying 180 - 200 a day PLUS Accrued Holiday ( 47,000 - 52,000pa equivalent) Their modern, spacious offices are based in Watford and are easy to access by public transport along with free parking making it suitable for all commuters. Duties to Include: Plan, coordinate and execute cross-channel promotion and marketing campaigns. Produce engaging, interactive campaigns that support launches and effectively communicate key product messages across websites. Continuously refine and enhance existing web content by applying modern web trends, UX best practices, and emerging digital techniques. Act as a central point of contact for day-to-day web support, coordinating resolutions with IT teams and external agencies. Oversee multiple agencies and suppliers, driving efficient delivery and maximising return on investment. Collaborate with analytics teams to identify insights, spot performance trends, and recommend campaign page optimisations. Support the Manager, E-Campaigns & Web with project planning, budget management, and ROI measurement. Candidate Requirements Available to start between the 5th and 7th January 3-5 years of experience in digital marketing, email campaigns or web content management. E-commerce campaign management experience (preferable) Strong knowledge of digital campaign workflows and web/email ecosystems. A proactive and structured approach to problem solving, from identifying challenges through to implementing effective solutions. Strong communication and collaboration skills. Nice to Haves CMS experience Adobe Campaign Bachelor's degree in Marketing, Digital Media or a related field. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT
Dec 18, 2025
Seasonal
Do you have Campaign Management experience? Are you looking for a hybrid position to start in January? We are recruiting for a Campaign Manager to join a Global business at their Watford HQ. We're seeking a Web Campaign Manager to plan and deliver EMEA campaign webpages. The role involves managing web projects end to end, collaborating with regional marketing, sales, product teams, agencies, and analysts to deliver high-quality digital experiences that support product launches and drive campaign performance. The role is a 3-month position initially with the chance of extension. 37.5 hours per week, hybrid working. This is a PAYE position paying 180 - 200 a day PLUS Accrued Holiday ( 47,000 - 52,000pa equivalent) Their modern, spacious offices are based in Watford and are easy to access by public transport along with free parking making it suitable for all commuters. Duties to Include: Plan, coordinate and execute cross-channel promotion and marketing campaigns. Produce engaging, interactive campaigns that support launches and effectively communicate key product messages across websites. Continuously refine and enhance existing web content by applying modern web trends, UX best practices, and emerging digital techniques. Act as a central point of contact for day-to-day web support, coordinating resolutions with IT teams and external agencies. Oversee multiple agencies and suppliers, driving efficient delivery and maximising return on investment. Collaborate with analytics teams to identify insights, spot performance trends, and recommend campaign page optimisations. Support the Manager, E-Campaigns & Web with project planning, budget management, and ROI measurement. Candidate Requirements Available to start between the 5th and 7th January 3-5 years of experience in digital marketing, email campaigns or web content management. E-commerce campaign management experience (preferable) Strong knowledge of digital campaign workflows and web/email ecosystems. A proactive and structured approach to problem solving, from identifying challenges through to implementing effective solutions. Strong communication and collaboration skills. Nice to Haves CMS experience Adobe Campaign Bachelor's degree in Marketing, Digital Media or a related field. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT
Search
Excel Reporting Analyst - Eurocentral
Search
I am currently recruiting for the position of Excel Reporting Analyst to join my client located in Eurocentral, on an ongoing temporary contract. The role will be hybrid working, covering between the hours of (8am - 8pm). This opportunity presents an exciting prospect for the successful candidate to join an established and successful organisation within a global logistics and delivery firm, that is a leader in their industry. The successful candidate will also enjoy an hourly rate of between 19.00ph - 20.51 per hour depending on your experience, you will be office based for training in Eurocentral, then hybrid working thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation Using data to input into reports on the delivery success of couriers that identify and flag risks in real time to Regional Delivery Managers so we can drive solutions using real time information Using client data and analysis to support the recommend solutions for said clients to drive improvements across the delivery organisation Make recommendations on priority order and the appropriate set of actions to drive compliance improvement Analysing data and producing reports that supports senior managers in their understanding of compliance and service data in operational areas To be considered you must have: Excellent IT Skills in all Microsoft Packages, comfortable in handling data in all its formats with advanced Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Dec 18, 2025
Contractor
I am currently recruiting for the position of Excel Reporting Analyst to join my client located in Eurocentral, on an ongoing temporary contract. The role will be hybrid working, covering between the hours of (8am - 8pm). This opportunity presents an exciting prospect for the successful candidate to join an established and successful organisation within a global logistics and delivery firm, that is a leader in their industry. The successful candidate will also enjoy an hourly rate of between 19.00ph - 20.51 per hour depending on your experience, you will be office based for training in Eurocentral, then hybrid working thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation Using data to input into reports on the delivery success of couriers that identify and flag risks in real time to Regional Delivery Managers so we can drive solutions using real time information Using client data and analysis to support the recommend solutions for said clients to drive improvements across the delivery organisation Make recommendations on priority order and the appropriate set of actions to drive compliance improvement Analysing data and producing reports that supports senior managers in their understanding of compliance and service data in operational areas To be considered you must have: Excellent IT Skills in all Microsoft Packages, comfortable in handling data in all its formats with advanced Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
willmott dixon group
Senior Data Engineer
willmott dixon group Letchworth Garden City, Hertfordshire
Willmott Dixon are looking for a Senior Data Engineer to join our Data & Analytics team who are driving the next wave of our data platform in Microsoft Fabric. As a Senior Data Engineer, you'll be at the heart of designing and delivering scalable, reliable data products and pipelines that power decision-making and drive business performance. You'll work closely with analysts, developers, and stakeholders to align data engineering efforts with business goals so you need to be a strong communicator with evidence of previous stakeholder collaboration and engagement to deliver results. Our IT team are based at our head office in Letchworth Garden City, Hertfordshire but this role can be done remotely although occasional travel to our Head office and other sites will be required on occasions to support business needs. What you'll do: You'll play a key role in shaping how we deliver a trusted, single source of truth platform for the organisation, building the foundations for self-service analytics and smarter, faster insights. But this is more than just a technical role. You'll be a mentor and thought partner bringing your experience to evolve our engineering capability while fostering a culture of innovation, experimentation, and continuous improvement. You'll promote inclusive collaboration, encourage new ideas, and play a key part in pushing our data capabilities to the next level. We're looking for someone who is seeking a long-term career in our inclusive team. What you'll bring: Technical Excellence: Advanced Python and SQL skills, with hands-on experience in relational and dimensional data modelling. Modern Data Engineering: Proven ability to design and deliver scalable solutions using Microsoft Fabric (strongly preferred) or Databricks. Supporting Know-How: Solid grasp of data architecture, governance and security. DevOps & Cloud Fluency: Practical experience with CI/CD pipelines, APIs, and cloud tooling (e.g. Azure DevOps). Engineering Craftsmanship: Commitment to clean, maintainable code, robust testing, graceful failure handling, and managing technical debt. Problem Solver: Strong analytical mindset and a skill for root-cause resolution. Growth Mindset: Comfortable navigating ambiguity, balancing exploration with simplification, and thriving in evolving environments. Impact-Driven: Passionate about turning data into business value, with a collaborative and customer-focused approach. Clear Communicator: Able to translate complex technical concepts for diverse audiences and engage stakeholders effectively. Self-Starter: Skilled at prioritising, managing time, and delivering high-quality work that drives outcomes. Team Player: Supportive, curious, and constructive; always ready to mentor, challenge the status quo, and build together. Why join us? You will be part of a new and evolving team and have the rare opportunity to shape something from the ground up. We're committed to adopting the latest technologies and methodologies, and you'll be right at the heart of that journey. This is your chance to make a meaningful impact and grow your career in a supportive, forward-thinking team environment. You'll be joining an IT team that prides itself on being: Flexible Fun Supportive of people development Genuine, friendly and inclusive Innovative and keen to improve Responsive to customer needs About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Dec 18, 2025
Full time
Willmott Dixon are looking for a Senior Data Engineer to join our Data & Analytics team who are driving the next wave of our data platform in Microsoft Fabric. As a Senior Data Engineer, you'll be at the heart of designing and delivering scalable, reliable data products and pipelines that power decision-making and drive business performance. You'll work closely with analysts, developers, and stakeholders to align data engineering efforts with business goals so you need to be a strong communicator with evidence of previous stakeholder collaboration and engagement to deliver results. Our IT team are based at our head office in Letchworth Garden City, Hertfordshire but this role can be done remotely although occasional travel to our Head office and other sites will be required on occasions to support business needs. What you'll do: You'll play a key role in shaping how we deliver a trusted, single source of truth platform for the organisation, building the foundations for self-service analytics and smarter, faster insights. But this is more than just a technical role. You'll be a mentor and thought partner bringing your experience to evolve our engineering capability while fostering a culture of innovation, experimentation, and continuous improvement. You'll promote inclusive collaboration, encourage new ideas, and play a key part in pushing our data capabilities to the next level. We're looking for someone who is seeking a long-term career in our inclusive team. What you'll bring: Technical Excellence: Advanced Python and SQL skills, with hands-on experience in relational and dimensional data modelling. Modern Data Engineering: Proven ability to design and deliver scalable solutions using Microsoft Fabric (strongly preferred) or Databricks. Supporting Know-How: Solid grasp of data architecture, governance and security. DevOps & Cloud Fluency: Practical experience with CI/CD pipelines, APIs, and cloud tooling (e.g. Azure DevOps). Engineering Craftsmanship: Commitment to clean, maintainable code, robust testing, graceful failure handling, and managing technical debt. Problem Solver: Strong analytical mindset and a skill for root-cause resolution. Growth Mindset: Comfortable navigating ambiguity, balancing exploration with simplification, and thriving in evolving environments. Impact-Driven: Passionate about turning data into business value, with a collaborative and customer-focused approach. Clear Communicator: Able to translate complex technical concepts for diverse audiences and engage stakeholders effectively. Self-Starter: Skilled at prioritising, managing time, and delivering high-quality work that drives outcomes. Team Player: Supportive, curious, and constructive; always ready to mentor, challenge the status quo, and build together. Why join us? You will be part of a new and evolving team and have the rare opportunity to shape something from the ground up. We're committed to adopting the latest technologies and methodologies, and you'll be right at the heart of that journey. This is your chance to make a meaningful impact and grow your career in a supportive, forward-thinking team environment. You'll be joining an IT team that prides itself on being: Flexible Fun Supportive of people development Genuine, friendly and inclusive Innovative and keen to improve Responsive to customer needs About Us With over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recognised by The Sunday Times as one of the Top 10 "Big" Companies to Work For in 2025, named among the Times Top 50 Employers for Gender Equality in 2024, and ranked in the Top Five of Europe's 1,000 best workplaces by the Financial Times in 2025. Willmott Dixon is also the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
First Technical Recruitment
Senior Commercial Manager
First Technical Recruitment Newcastle, Staffordshire
Our top Telecoms client is looking for a Senior Commerical Manager to join their team in Keele on a contract basis Our Client has a requirement for a Senior Commerical Manager, who will be required to work on a contract basis in Keele. Role Purpose: The Senior Commercial Manager will lead the commercial performance of the retail business, owning trading results, pricing, profitability, and proposition development. You will combine strong financial acumen with customer insight to maximise margin, grow revenues and ensure that commercial decisions are aligned with strategy. This role is central to shaping the commercial agenda of the telecoms consumer business - turning market insight, financial data and marketing capability into growth. Job Role Responsibilities: Commercial Performance & Trading Own weekly and monthly retail trading performance, including acquisition, churn, ARPU, product mix, and customer lifetime value. Lead forecasting, budgeting and commercial planning cycles, ensuring accurate translation of trading trends into financial performance. Drive margin improvement through optimisation of pricing, promotions, channel incentives and product economics. Identify underlying performance drivers, risks and opportunities across channels (online, retail, partner, telesales). Present commercial performance and recommendations to senior leadership Profitability & Financial Acumen Own the P&L for key products/segments, ensuring profitability targets are met or exceeded. Build and maintain robust business cases for new propositions, campaigns, pricing changes and channel investments. Work with Finance and Strategy to track ROI, unit economics, gross margin and cost-to-serve. Model complex commercial scenarios and provide actionable recommendations. Propositions, Pricing & Insight Lead development of consumer propositions (mobile, broadband, bundles, add-ons), ensuring strong product-market fit. Own pricing strategy across retail channels, balancing competitiveness with profitability. Use market and competitor insight to shape proposition roadmap and inform trading decisions. Partner with Product, Marketing and Digital teams to launch new propositions successfully Marketing & Go-To-Market Execution Work with Marketing to build and optimise campaigns that improve acquisition, retention and ARPU. Ensure propositions and pricing are clearly articulated, compelling, and aligned with brand positioning. Drive go-to-market readiness, ensuring operational teams, sales channels and digital journeys are aligned Stakeholder Management & Leadership Act as the commercial lead with Marketing, Finance, Product, Trading, Retail and Digital teams. Influence senior stakeholders through clear business storytelling, insight and commercial rigour. Mentor junior commercial managers and analysts, building capability across the team. Experience / Skills / Knowledge / Qualifications: Strong telecoms or subscription-based industry experience (mobile, broadband, SaaS, media). Proven track record in commercial management, retail trading, P&L ownership, and improving profitability. Excellent financial modelling and analytical skills - able to turn data into actionable decisions. Experience in pricing, proposition development, or consumer marketing. Strong understanding of customer behaviour, market dynamics and competitive landscape. Understanding with digital trading, e-commerce funnels and omnichannel retail. Experience with demand forecasting, customer segmentation, CRM or campaign optimisation. Able to influence cross-functionally and work effectively with senior leaders. Excellent verbal and written communication; strong commercial storytelling Desirable Experience launching new propositions in competitive markets (mobile, full fibre, 5G, FMC etc.). Line management experience and ability to coach others. Benefits: Hybrid working Competitive rate Outside IR35 Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for A Senior Commercial Manager looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. JBRP1_UKTJ
Dec 18, 2025
Full time
Our top Telecoms client is looking for a Senior Commerical Manager to join their team in Keele on a contract basis Our Client has a requirement for a Senior Commerical Manager, who will be required to work on a contract basis in Keele. Role Purpose: The Senior Commercial Manager will lead the commercial performance of the retail business, owning trading results, pricing, profitability, and proposition development. You will combine strong financial acumen with customer insight to maximise margin, grow revenues and ensure that commercial decisions are aligned with strategy. This role is central to shaping the commercial agenda of the telecoms consumer business - turning market insight, financial data and marketing capability into growth. Job Role Responsibilities: Commercial Performance & Trading Own weekly and monthly retail trading performance, including acquisition, churn, ARPU, product mix, and customer lifetime value. Lead forecasting, budgeting and commercial planning cycles, ensuring accurate translation of trading trends into financial performance. Drive margin improvement through optimisation of pricing, promotions, channel incentives and product economics. Identify underlying performance drivers, risks and opportunities across channels (online, retail, partner, telesales). Present commercial performance and recommendations to senior leadership Profitability & Financial Acumen Own the P&L for key products/segments, ensuring profitability targets are met or exceeded. Build and maintain robust business cases for new propositions, campaigns, pricing changes and channel investments. Work with Finance and Strategy to track ROI, unit economics, gross margin and cost-to-serve. Model complex commercial scenarios and provide actionable recommendations. Propositions, Pricing & Insight Lead development of consumer propositions (mobile, broadband, bundles, add-ons), ensuring strong product-market fit. Own pricing strategy across retail channels, balancing competitiveness with profitability. Use market and competitor insight to shape proposition roadmap and inform trading decisions. Partner with Product, Marketing and Digital teams to launch new propositions successfully Marketing & Go-To-Market Execution Work with Marketing to build and optimise campaigns that improve acquisition, retention and ARPU. Ensure propositions and pricing are clearly articulated, compelling, and aligned with brand positioning. Drive go-to-market readiness, ensuring operational teams, sales channels and digital journeys are aligned Stakeholder Management & Leadership Act as the commercial lead with Marketing, Finance, Product, Trading, Retail and Digital teams. Influence senior stakeholders through clear business storytelling, insight and commercial rigour. Mentor junior commercial managers and analysts, building capability across the team. Experience / Skills / Knowledge / Qualifications: Strong telecoms or subscription-based industry experience (mobile, broadband, SaaS, media). Proven track record in commercial management, retail trading, P&L ownership, and improving profitability. Excellent financial modelling and analytical skills - able to turn data into actionable decisions. Experience in pricing, proposition development, or consumer marketing. Strong understanding of customer behaviour, market dynamics and competitive landscape. Understanding with digital trading, e-commerce funnels and omnichannel retail. Experience with demand forecasting, customer segmentation, CRM or campaign optimisation. Able to influence cross-functionally and work effectively with senior leaders. Excellent verbal and written communication; strong commercial storytelling Desirable Experience launching new propositions in competitive markets (mobile, full fibre, 5G, FMC etc.). Line management experience and ability to coach others. Benefits: Hybrid working Competitive rate Outside IR35 Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for A Senior Commercial Manager looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. JBRP1_UKTJ
Specialist Customer Care Advisor - Inbound Telephony
Barclays Bank Plc Tower Hamlets, London
Join us as a Specialist Customer Care Advisor within either the Mandates or High Value team, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles. Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Sunderland. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 18, 2025
Full time
Join us as a Specialist Customer Care Advisor within either the Mandates or High Value team, where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles. Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Sunderland. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Search
Reporting Data Analyst - Eurocentral
Search
I am currently recruiting for the position of Reporting Analyst to join my client located in Eurocentral, on an ongoing temporary contract. The role will be hybrid working, covering between the hours of (8am - 8pm). This opportunity presents an exciting prospect for the successful candidate to join an established and successful organisation within a global logistics and delivery firm, that is a leader in their industry. The successful candidate will also enjoy an hourly rate of 15.38 per hour and be office based for training in Eurocentral, then hybrid working thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation Using data to input into reports on the delivery success of couriers that identify and flag risks in real time to Regional Delivery Managers so we can drive solutions using real time information Using client data and analysis to support the recommend solutions for said clients to drive improvements across the delivery organisation Make recommendations on priority order and the appropriate set of actions to drive compliance improvement Analysing data and producing reports that supports senior managers in their understanding of compliance and service data in operational areas To be considered you must have: Excellent IT Skills in all Microsoft Packages, comfortable in handling data in all its formats with advanced Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Dec 17, 2025
Contractor
I am currently recruiting for the position of Reporting Analyst to join my client located in Eurocentral, on an ongoing temporary contract. The role will be hybrid working, covering between the hours of (8am - 8pm). This opportunity presents an exciting prospect for the successful candidate to join an established and successful organisation within a global logistics and delivery firm, that is a leader in their industry. The successful candidate will also enjoy an hourly rate of 15.38 per hour and be office based for training in Eurocentral, then hybrid working thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation Using data to input into reports on the delivery success of couriers that identify and flag risks in real time to Regional Delivery Managers so we can drive solutions using real time information Using client data and analysis to support the recommend solutions for said clients to drive improvements across the delivery organisation Make recommendations on priority order and the appropriate set of actions to drive compliance improvement Analysing data and producing reports that supports senior managers in their understanding of compliance and service data in operational areas To be considered you must have: Excellent IT Skills in all Microsoft Packages, comfortable in handling data in all its formats with advanced Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Hays Technology
Application Support Analyst
Hays Technology
Prestigious opportunity within an established technology team for an Applications Support Analyst, dedicated to a market-leading Housing organisation. Due to a period of significant growth and investment, we are inviting you to join our success story based in Oldham with hybrid working. As our Applications Support Analyst, you will be responsible for:- Performing routine operational tasks to ensure the stability, availability, and optimal performance of ICT applications Developing, managing, and supporting both existing and future ICT applications Contributing to cyclical ICT projects and system upgrades Delivering outstanding customer service in line with agreed service level agreements If you possess a combination of some of the following skills, then LETS TALK! ITIL V3 or working towards Previous experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Familiar with supporting Northgate Housing Management System (or similar) is advantageous but not essential Experience supporting repairs & scheduling systems (ROCC, DRS or similar) is advantageous but not essential In return, you will be rewarded with a range of fantastic benefits, including: 30 days holiday and all UK bank holidays plus one company shut down day Defined contribution pension scheme with an employer contribution of up to 10%. Automatic enrolment into a healthcare cash plan and private health insurance plan Access to our colleague benefit platform, which offers discounts on hundreds of high street brands Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children Enhanced maternity, paternity, and sick pay Discounted gym membership Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and sick pay Long service awards What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dec 17, 2025
Full time
Prestigious opportunity within an established technology team for an Applications Support Analyst, dedicated to a market-leading Housing organisation. Due to a period of significant growth and investment, we are inviting you to join our success story based in Oldham with hybrid working. As our Applications Support Analyst, you will be responsible for:- Performing routine operational tasks to ensure the stability, availability, and optimal performance of ICT applications Developing, managing, and supporting both existing and future ICT applications Contributing to cyclical ICT projects and system upgrades Delivering outstanding customer service in line with agreed service level agreements If you possess a combination of some of the following skills, then LETS TALK! ITIL V3 or working towards Previous experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Familiar with supporting Northgate Housing Management System (or similar) is advantageous but not essential Experience supporting repairs & scheduling systems (ROCC, DRS or similar) is advantageous but not essential In return, you will be rewarded with a range of fantastic benefits, including: 30 days holiday and all UK bank holidays plus one company shut down day Defined contribution pension scheme with an employer contribution of up to 10%. Automatic enrolment into a healthcare cash plan and private health insurance plan Access to our colleague benefit platform, which offers discounts on hundreds of high street brands Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children Enhanced maternity, paternity, and sick pay Discounted gym membership Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and sick pay Long service awards What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Hays Specialist Recruitment
Application Support Analyst
Hays Specialist Recruitment Oldham, Lancashire
Prestigious opportunity within an established technology team for an Applications Support Analyst, dedicated to a market-leading Housing organisation. Due to a period of significant growth and investment, we are inviting you to join our success story based in Oldham with hybrid working. As our Applications Support Analyst, you will be responsible for:- Performing routine operational tasks to ensure the stability, availability, and optimal performance of ICT applications Developing, managing, and supporting both existing and future ICT applications Contributing to cyclical ICT projects and system upgrades Delivering outstanding customer service in line with agreed service level agreements If you possess a combination of some of the following skills, then LETS TALK! ITIL V3 or working towards Previous experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Familiar with supporting Northgate Housing Management System (or similar) is advantageous but not essential Experience supporting repairs & scheduling systems (ROCC, DRS or similar) is advantageous but not essential In return, you will be rewarded with a range of fantastic benefits, including: 30 days holiday and all UK bank holidays plus one company shut down day Defined contribution pension scheme with an employer contribution of up to 10%. Automatic enrolment into a healthcare cash plan and private health insurance plan Access to our colleague benefit platform, which offers discounts on hundreds of high street brands Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children Enhanced maternity, paternity, and sick pay Discounted gym membership Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and sick pay Long service awards What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Dec 17, 2025
Full time
Prestigious opportunity within an established technology team for an Applications Support Analyst, dedicated to a market-leading Housing organisation. Due to a period of significant growth and investment, we are inviting you to join our success story based in Oldham with hybrid working. As our Applications Support Analyst, you will be responsible for:- Performing routine operational tasks to ensure the stability, availability, and optimal performance of ICT applications Developing, managing, and supporting both existing and future ICT applications Contributing to cyclical ICT projects and system upgrades Delivering outstanding customer service in line with agreed service level agreements If you possess a combination of some of the following skills, then LETS TALK! ITIL V3 or working towards Previous experience in providing application support Ability to create technical documentation, knowledge-based articles and user guides Familiar with supporting Northgate Housing Management System (or similar) is advantageous but not essential Experience supporting repairs & scheduling systems (ROCC, DRS or similar) is advantageous but not essential In return, you will be rewarded with a range of fantastic benefits, including: 30 days holiday and all UK bank holidays plus one company shut down day Defined contribution pension scheme with an employer contribution of up to 10%. Automatic enrolment into a healthcare cash plan and private health insurance plan Access to our colleague benefit platform, which offers discounts on hundreds of high street brands Access to Doctorline, a 24/7 worldwide GP helpline for you, your partner and your children Enhanced maternity, paternity, and sick pay Discounted gym membership Access to an Employment Assistance Programme with 24-hour confidential counselling support for both personal and work-related issues. Professional subscriptions are paid for by the business where they are an essential requirement of your role. Enhanced maternity, paternity, adoption and sick pay Long service awards What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Final Mile Performance Analyst
Evri Motherwell, Lanarkshire
Join Our Team as a Final Mile Performance Analyst! At Evri, we lead the way in delivery. We're market leaders and we invest to keep on growing. We are looking for a Performance Analyst to come and join the Evri family that share our passion and drive to delight our customers. Are you passionate about turning data into actionable insight? Do you thrive in fast-paced environments where your work drives click apply for full job details
Dec 17, 2025
Full time
Join Our Team as a Final Mile Performance Analyst! At Evri, we lead the way in delivery. We're market leaders and we invest to keep on growing. We are looking for a Performance Analyst to come and join the Evri family that share our passion and drive to delight our customers. Are you passionate about turning data into actionable insight? Do you thrive in fast-paced environments where your work drives click apply for full job details
TEKsystems
Senior FIX Analyst
TEKsystems
Description Job Description a. Manage complex FIX implementations and upgrades. b. Respond to requests for technical assistance via phone, email or in person (remotely or on-site). c. Diagnose software and connection issues and recommend the appropriate solution. d. Analyze problems, answer questions, and provide training related to the software. e. Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure. f. Research issues dealing with third party software. g. Follow a standard set of procedure and methods when responding to customer requests or inquiries. h. Conduct research on questions and issues using available information resources and other FIX Analysts. i. Keep a detailed log of all customer interactions and prepares resolution reports for issues reported by the customer. j. Maintain Best Practices for FIX Onboarding and Integrations. Requirements a. Four (4) year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field b. Seven (7) years of overall work xp c. Advanced working knowledge of FIX protocol and its implementation/integration d. Advanced Financial knowledge with focus on Derivative instruments, Fixed Income, and Equity financial instruments e. Prior trading support f. At least five (5) years of xp on the Charles River application Skills & Key Activities General a. All skills & activities of Snr FIX Analyst level plus: 1. Evangelize standard support operating methods and processes to all levels of the support team 2. Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues 3. Thought leader regarding product direction as it pertains to FIX integration product area. Engaged by product management and development for insights based on support xp. CRD Application Knowledge a. Expert knowledge in FIX at both the technical and functional areas. b. Advanced understanding in two (2) additional major areas and five (4) additional minor product areas. Knowledge Level Descriptions Begin - Can handle 20% of issues across a general spectrum of minor product areas based on prior training from Charles River University. Active mentoring will be in place. Most issues should be worked in conjunction with more Snr staff. Fundamental Can handle 50% of issues in areas identified as knowledge areas to be learned. Active mentoring will still be in place. Should not handle any severity 1 or 2 issues. More difficult issues in identified areas should be worked in conjunction with more Snr staff Proficient Can handle 80% of issues in identified major areas of knowledge and expertise. From time to time will require escalation to advanced or expert level. Should be able to manage some severity 2 situations. Should hand off severity 1 situations to more Snr staff members. Advanced Can handle 90% of issues in identified major areas of knowledge and expertise. From time to time will require escalation of issues to expert level. Should be able to able to manage most severity 2 situations and severity 1 situations with assistance from expert level staff. Expert Can handle 100% of issues in identified major areas of knowledge and xp. Can effectively manage all severity 1 and 2 situations to completion with little to no management involvement. Major Product Areas Technical Post Trade FIX Imports Exports Real Time API/Web Services/XML System Admin Database Performance Web Admin Middle Tier End of Day Reporting Upgrades Batch Compliance Excel AI Citrix Data Management Functional Equity Fixed Income Compliance Manager Workbench Swaps Generics EMS FIX PMAR TBA/EPN FX Blotter Job Title: Senior FIX Analyst Location: London, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Dec 17, 2025
Contractor
Description Job Description a. Manage complex FIX implementations and upgrades. b. Respond to requests for technical assistance via phone, email or in person (remotely or on-site). c. Diagnose software and connection issues and recommend the appropriate solution. d. Analyze problems, answer questions, and provide training related to the software. e. Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure. f. Research issues dealing with third party software. g. Follow a standard set of procedure and methods when responding to customer requests or inquiries. h. Conduct research on questions and issues using available information resources and other FIX Analysts. i. Keep a detailed log of all customer interactions and prepares resolution reports for issues reported by the customer. j. Maintain Best Practices for FIX Onboarding and Integrations. Requirements a. Four (4) year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or relevant field b. Seven (7) years of overall work xp c. Advanced working knowledge of FIX protocol and its implementation/integration d. Advanced Financial knowledge with focus on Derivative instruments, Fixed Income, and Equity financial instruments e. Prior trading support f. At least five (5) years of xp on the Charles River application Skills & Key Activities General a. All skills & activities of Snr FIX Analyst level plus: 1. Evangelize standard support operating methods and processes to all levels of the support team 2. Management level thinking, demonstrates perceptive skills of situations, can see the larger picture of issues 3. Thought leader regarding product direction as it pertains to FIX integration product area. Engaged by product management and development for insights based on support xp. CRD Application Knowledge a. Expert knowledge in FIX at both the technical and functional areas. b. Advanced understanding in two (2) additional major areas and five (4) additional minor product areas. Knowledge Level Descriptions Begin - Can handle 20% of issues across a general spectrum of minor product areas based on prior training from Charles River University. Active mentoring will be in place. Most issues should be worked in conjunction with more Snr staff. Fundamental Can handle 50% of issues in areas identified as knowledge areas to be learned. Active mentoring will still be in place. Should not handle any severity 1 or 2 issues. More difficult issues in identified areas should be worked in conjunction with more Snr staff Proficient Can handle 80% of issues in identified major areas of knowledge and expertise. From time to time will require escalation to advanced or expert level. Should be able to manage some severity 2 situations. Should hand off severity 1 situations to more Snr staff members. Advanced Can handle 90% of issues in identified major areas of knowledge and expertise. From time to time will require escalation of issues to expert level. Should be able to able to manage most severity 2 situations and severity 1 situations with assistance from expert level staff. Expert Can handle 100% of issues in identified major areas of knowledge and xp. Can effectively manage all severity 1 and 2 situations to completion with little to no management involvement. Major Product Areas Technical Post Trade FIX Imports Exports Real Time API/Web Services/XML System Admin Database Performance Web Admin Middle Tier End of Day Reporting Upgrades Batch Compliance Excel AI Citrix Data Management Functional Equity Fixed Income Compliance Manager Workbench Swaps Generics EMS FIX PMAR TBA/EPN FX Blotter Job Title: Senior FIX Analyst Location: London, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
COST CONTROL & REPORTING ANALYST
ENI
Job title: Cost Control & Reporting Analyst Location: London, UK Job reference #: 32636 Contract type: Permanent Language requirements: Fluent level of English At Eni, we are looking for a Cost Control & Reporting Analyst within Eni CCUS Holding Ltd. in London, UK. Reporting to the Planning, Cost Control & Reporting Manager, you will be responsible for preparing, analysing and submitting financial reporting information (e.g., P&L, balance sheets, operational data), including monthly actuals, quarterly forecasts and the annual budget for all companies under CCUS Holding Ltd. Please note that this is hands-on role supporting various areas of the finance function. About Eni CCUS Holding Limited Eni CCUS Holding Limited, a member of the Eni S.p.A group, is responsible for overseeing the group ' s portfolio of CO2 Transportation and Storage (T&S) projects in the UK and abroad. Eni CCUS Holding Limited has a clear roadmap to become an integrated leader in the carbon ecosystem. Utilising its extensive portfolio of depleted gas fields, the Company is leveraging its comprehensive knowledge and networks to repurpose existing infrastructure in the heart of industrial clusters to provide fast, cost-effective and scalable solutions to lead the energy transition. By joining Eni CCUS Holding Limited, employees become part of a pioneering effort in end-to-end orchestration for carbon capture and storage projects, contributing to a sustainable future while benefiting from a dynamic and innovative work environment. Main responsibilities: Coordinate the preparation and analysis of monthly P&L variances, Capex/Opex/G&A reporting, quarterly forecasts, the annual budget, and the business plan/5-year plan. Prepare the company's Capex, Opex and common costs budget, and follow up on variance analysis of Actual vs Budget (cost control), providing timely information to Department Managers. Monitor and analyse Actual vs Budget variances in close coordination with technical departments, providing such analysis to management for timely corrective actions. Prepare and provide guidelines on the cost allocation process and support its timely completion. Prepare detailed cash flow forecasting and budgeting, working closely with the operations and project teams. Monitor business performance indicators, analyse reasons for variances, and advise management on any significant deviations from targets. Support the implementation of Eni financial policies, analyse the financial and economic impact of business operations on the Company's results, and identify and select the most appropriate accounting treatments to achieve the Company's financial objectives. Ensure that reporting and all requested information are provided to the Company within deadlines, ensuring consistency with accounting data. Support the audit process for the year-end and mid-year information packages. Assist in preparing financial data presentations for the Board of Directors. Perform ad hoc duties as required. Skills and experience required: University degree in Accounting, Economics, Business Management or a related discipline. Membership of a recognised accounting body, e.g., CA, CIMA or ACCA. Previous experience in a budgeting, cost control or reporting role. Strong proficiency in Excel, Word and PowerPoint; knowledge of Oracle EPM and SAP would be an advantage. Strong analytical skills, with the ability to work accurately and maintain a high level of attention to detail. Excellent teamwork skills, with the ability to work effectively in an international and diverse environment. A proactive attitude, flexible and adaptable to business requirements. How to apply : Applications are only accepted through our online application system. Please upload your CV in English. About Eni Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy - a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions. Working at Eni At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Dec 17, 2025
Full time
Job title: Cost Control & Reporting Analyst Location: London, UK Job reference #: 32636 Contract type: Permanent Language requirements: Fluent level of English At Eni, we are looking for a Cost Control & Reporting Analyst within Eni CCUS Holding Ltd. in London, UK. Reporting to the Planning, Cost Control & Reporting Manager, you will be responsible for preparing, analysing and submitting financial reporting information (e.g., P&L, balance sheets, operational data), including monthly actuals, quarterly forecasts and the annual budget for all companies under CCUS Holding Ltd. Please note that this is hands-on role supporting various areas of the finance function. About Eni CCUS Holding Limited Eni CCUS Holding Limited, a member of the Eni S.p.A group, is responsible for overseeing the group ' s portfolio of CO2 Transportation and Storage (T&S) projects in the UK and abroad. Eni CCUS Holding Limited has a clear roadmap to become an integrated leader in the carbon ecosystem. Utilising its extensive portfolio of depleted gas fields, the Company is leveraging its comprehensive knowledge and networks to repurpose existing infrastructure in the heart of industrial clusters to provide fast, cost-effective and scalable solutions to lead the energy transition. By joining Eni CCUS Holding Limited, employees become part of a pioneering effort in end-to-end orchestration for carbon capture and storage projects, contributing to a sustainable future while benefiting from a dynamic and innovative work environment. Main responsibilities: Coordinate the preparation and analysis of monthly P&L variances, Capex/Opex/G&A reporting, quarterly forecasts, the annual budget, and the business plan/5-year plan. Prepare the company's Capex, Opex and common costs budget, and follow up on variance analysis of Actual vs Budget (cost control), providing timely information to Department Managers. Monitor and analyse Actual vs Budget variances in close coordination with technical departments, providing such analysis to management for timely corrective actions. Prepare and provide guidelines on the cost allocation process and support its timely completion. Prepare detailed cash flow forecasting and budgeting, working closely with the operations and project teams. Monitor business performance indicators, analyse reasons for variances, and advise management on any significant deviations from targets. Support the implementation of Eni financial policies, analyse the financial and economic impact of business operations on the Company's results, and identify and select the most appropriate accounting treatments to achieve the Company's financial objectives. Ensure that reporting and all requested information are provided to the Company within deadlines, ensuring consistency with accounting data. Support the audit process for the year-end and mid-year information packages. Assist in preparing financial data presentations for the Board of Directors. Perform ad hoc duties as required. Skills and experience required: University degree in Accounting, Economics, Business Management or a related discipline. Membership of a recognised accounting body, e.g., CA, CIMA or ACCA. Previous experience in a budgeting, cost control or reporting role. Strong proficiency in Excel, Word and PowerPoint; knowledge of Oracle EPM and SAP would be an advantage. Strong analytical skills, with the ability to work accurately and maintain a high level of attention to detail. Excellent teamwork skills, with the ability to work effectively in an international and diverse environment. A proactive attitude, flexible and adaptable to business requirements. How to apply : Applications are only accepted through our online application system. Please upload your CV in English. About Eni Eni is a global energy company operating in 61 Countries, with over 30,000 employees. Originally an oil & gas company, it has evolved into an integrated energy company, playing a key role in ensuring energy security and leading the energy transition. Eni's goal is to achieve carbon neutrality by 2050 through the decarbonization of its processes and of the products it sells to its customers. In line with this goal, Eni invests in the research and development of technologies that can accelerate the transition to increasingly sustainable energy. Renewable energy sources, bio-refining, carbon capture and storage are only some examples of Eni's areas of activity and research. In addition, the company is exploring game-changing technologies such as fusion energy - a technology based on the physical processes that power stars and that could generate safe, virtually limitless energy with zero emissions. Working at Eni At Eni we believe in enterprising people, capable of making a difference and making their contribution with passion and innovation, to respond to the global challenges of the energy transition. For us, the skills and attitudes of each individual , continuous training , and diversity and inclusion are fundamental. We promote flexible ways of working with particular attention to well-being, welfare and work life-balance. Eni will evaluate applications considering plurality and diversity as sources of enrichment. If your application is assessed to be among those most in line with the required profile, you will be contacted to continue the selection process. Whatever your ambition, at Eni you can find the tools to make it happen. Energy for action takers
Lowell Group
Business Rules Analyst
Lowell Group Swillington Common, Leeds
Business Rules Analyst Location: Thorpe Park , Leeds, Flexible, Hybrid working available. Join us as a Business Rules Analyst and help shape the rules that keep our business running smoothly. In this role, you'll design and deliver changes to our systems for both everyday operations and larger projects, working closely with IT to make sure everything functions as intended. Accuracy is key, so every rule needs to be thoroughly tested before going live. You'll also review how our systems are being used to ensure they support the right processes and meet performance goals. Beyond that, you'll look for ways to improve how we work, collaborate with process owners to make enhancements, and recommend changes that drive efficiency. Building strong relationships across teams is essential, as is analysing our rules to keep them accurate and effective. What we are looking for: Proven experience in developing and delivering complex process changes using strategy management systems and defining processes with business areas. Strong technical skills in SAS and/or SQL, with the ability to interpret and document processes accurately and implement changes where needed. Excellent communication skills-both written and verbal-with the ability to break down barriers and collaborate effectively across teams. Highly organized, able to plan and manage large volumes of work while maintaining strong attention to detail and providing clear progress updates. A proactive, positive attitude with flexibility to adapt quickly to change, working independently or as part of a team to drive improvements. Knowledge of financial services is an advantage, alongside a commitment to contributing to the success of the business and its working practices. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and take the next step in shaping smarter business processes that make a real impact. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Dec 17, 2025
Full time
Business Rules Analyst Location: Thorpe Park , Leeds, Flexible, Hybrid working available. Join us as a Business Rules Analyst and help shape the rules that keep our business running smoothly. In this role, you'll design and deliver changes to our systems for both everyday operations and larger projects, working closely with IT to make sure everything functions as intended. Accuracy is key, so every rule needs to be thoroughly tested before going live. You'll also review how our systems are being used to ensure they support the right processes and meet performance goals. Beyond that, you'll look for ways to improve how we work, collaborate with process owners to make enhancements, and recommend changes that drive efficiency. Building strong relationships across teams is essential, as is analysing our rules to keep them accurate and effective. What we are looking for: Proven experience in developing and delivering complex process changes using strategy management systems and defining processes with business areas. Strong technical skills in SAS and/or SQL, with the ability to interpret and document processes accurately and implement changes where needed. Excellent communication skills-both written and verbal-with the ability to break down barriers and collaborate effectively across teams. Highly organized, able to plan and manage large volumes of work while maintaining strong attention to detail and providing clear progress updates. A proactive, positive attitude with flexibility to adapt quickly to change, working independently or as part of a team to drive improvements. Knowledge of financial services is an advantage, alongside a commitment to contributing to the success of the business and its working practices. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. Apply today and take the next step in shaping smarter business processes that make a real impact. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
V3 Recruitment
Customer Performance Analyst
V3 Recruitment
Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: 35 000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex information into meaningful insights and working closely with customers to drive performance improvement. The Role As the Customer Performance Analyst, you will play a key role in capturing, validating and interpreting internal and external performance data. You will transform complex information into clear, accurate reports, dashboards and customer-ready presentations. Acting as both a data specialist and a key client liaison, you will support operational improvement and help strengthen customer relationships through high-quality insights and regular engagement. Key Responsibilities Collect, consolidate and manage KPI data from internal systems, external partners and customers Validate incoming data to ensure accuracy, completeness and consistency Analyse trends, performance gaps and operational drivers, working closely with the Business Performance team Create high-quality dashboards, reports and visual presentations for internal and customer use Work closely with Customer Service Managers to monitor feedback, resolve performance gaps and improve customer experience Present KPI results during regular customer business reviews Build and maintain strong customer relationships, identifying opportunities for added value Maintain documentation of data sources, methodologies and reporting standards Collaborate with cross-functional teams (Operations, Customer Service, IT, etc.) to improve data quality and KPI tracking Contribute to continuous improvement initiatives through performance measurement and insight Skills & Experience Required Strong analytical and data interpretation skills Proficient in Excel and BI/reporting tools (Power BI, Tableau or similar) Confident communicator with excellent verbal, written and presentation skills Strong customer focus with the ability to build lasting relationships Exceptional attention to detail and a high standard of data accuracy Ability to manage multiple data streams and meet deadlines Highly organised, adaptable and accountable Knowledge of Lean, Six Sigma or other continuous improvement methodologies (desirable)
Dec 17, 2025
Full time
Customer Performance Analyst Location: Gosport Job Type: Full Time, Permanent Salary: 35 000 per annum V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex information into meaningful insights and working closely with customers to drive performance improvement. The Role As the Customer Performance Analyst, you will play a key role in capturing, validating and interpreting internal and external performance data. You will transform complex information into clear, accurate reports, dashboards and customer-ready presentations. Acting as both a data specialist and a key client liaison, you will support operational improvement and help strengthen customer relationships through high-quality insights and regular engagement. Key Responsibilities Collect, consolidate and manage KPI data from internal systems, external partners and customers Validate incoming data to ensure accuracy, completeness and consistency Analyse trends, performance gaps and operational drivers, working closely with the Business Performance team Create high-quality dashboards, reports and visual presentations for internal and customer use Work closely with Customer Service Managers to monitor feedback, resolve performance gaps and improve customer experience Present KPI results during regular customer business reviews Build and maintain strong customer relationships, identifying opportunities for added value Maintain documentation of data sources, methodologies and reporting standards Collaborate with cross-functional teams (Operations, Customer Service, IT, etc.) to improve data quality and KPI tracking Contribute to continuous improvement initiatives through performance measurement and insight Skills & Experience Required Strong analytical and data interpretation skills Proficient in Excel and BI/reporting tools (Power BI, Tableau or similar) Confident communicator with excellent verbal, written and presentation skills Strong customer focus with the ability to build lasting relationships Exceptional attention to detail and a high standard of data accuracy Ability to manage multiple data streams and meet deadlines Highly organised, adaptable and accountable Knowledge of Lean, Six Sigma or other continuous improvement methodologies (desirable)
AFR Consulting
Business / Commercial Analyst
AFR Consulting Chorley, Lancashire
Our exclusive client, based in Chorley, are currently recruiting for a Business / Commercial Analyst to work alongside both their accounting and purchasing team. This candidate will be the main point of contact for stock performance, retail data and stock trends both in the UK and internationally. Duties include: Analyse sales trends, customer demand, and market conditions to forecast future invent click apply for full job details
Dec 16, 2025
Full time
Our exclusive client, based in Chorley, are currently recruiting for a Business / Commercial Analyst to work alongside both their accounting and purchasing team. This candidate will be the main point of contact for stock performance, retail data and stock trends both in the UK and internationally. Duties include: Analyse sales trends, customer demand, and market conditions to forecast future invent click apply for full job details

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