Network Systems Engineer Our client, based in Tamworth, is seeking an experienced Network Systems Engineer with strong expertise in virtualisation and a proven track record across Microsoft technologies, including Windows Server, Active Directory, Azure, and Exchange Online/O365. The ideal candidate will also bring hands-on knowledge of Dell/EMC SANs, SonicWall, and network monitoring and configuration. This role involves managing the day-to-day administration, support, and troubleshooting of complex network environments, while also leading on software installations, upgrades, and issue resolution both remotely and on-site. A strong background in cloud-based solutions, virtualisation technologies, and collaboration with technical teams will be key to success in this position. As a Network Systems Engineer, you will need to have/be: Extensive experience designing, implementing, and managing Microsoft Windows and Hyper-V environments, including Dell EMC SAN. MCSE and CCNA certified. Expert in IT security protocols, with a proven track record in deploying cybersecurity measures and maintaining robust network defence strategies. Strong understanding of IT security compliance, risk management, and adherence to global cybersecurity regulations. Proven project management experience, with the ability to lead technical initiatives. Hands-on experience with Active Directory, disaster recovery (DR), and business continuity planning (BCP). In-depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able to work independently, manage time effectively, and adapt to competing work demands. Knowledge of GDPR and data protection requirements. Willingness to work flexible hours and travel as needed for installations or upgrades. Desirable Skills and Experience: Additional security certifications. Database administration experience (MS SQL, MySQL). Details: Salary : 35, 000 - 45, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Network Systems Engineer: Configure, manage, and maintain Microsoft Windows domains and Hyper-V virtualisation environments. Develop and update Standard Operating Procedures for Windows virtualisation, Active Directory, and Windows Server administration. Diagnose and resolve complex issues across virtualisation environments, including Microsoft and Linux operating systems. Evaluate products and upgrades, overseeing and implementing system upgrade strategies. Maintain Dell server environments across multiple locations. Provide 3rd-level support to Helpdesk engineers, offering guidance and technical escalation. Lead the design, implementation, and maintenance of complex IT solutions, coordinating with technical teams as needed. Develop and analyse system standards, thresholds, and recommendations to optimise performance. Conduct capacity planning reviews and approve plans formulated by junior team members. Establish strategies to manage the deployment of support packages and system patches. Monitor server backups, network uptime, and provide recommendations for improvements. Liaise with 3rd-party vendors for support, procurement, and technical collaboration. Coordinate proposals and work estimates for system administration projects alongside business development teams. Design and enforce secure systems, network policies, and procedures, providing technical guidance to the team. Benefits of working as a Network Systems Engineer: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Dec 18, 2025
Full time
Network Systems Engineer Our client, based in Tamworth, is seeking an experienced Network Systems Engineer with strong expertise in virtualisation and a proven track record across Microsoft technologies, including Windows Server, Active Directory, Azure, and Exchange Online/O365. The ideal candidate will also bring hands-on knowledge of Dell/EMC SANs, SonicWall, and network monitoring and configuration. This role involves managing the day-to-day administration, support, and troubleshooting of complex network environments, while also leading on software installations, upgrades, and issue resolution both remotely and on-site. A strong background in cloud-based solutions, virtualisation technologies, and collaboration with technical teams will be key to success in this position. As a Network Systems Engineer, you will need to have/be: Extensive experience designing, implementing, and managing Microsoft Windows and Hyper-V environments, including Dell EMC SAN. MCSE and CCNA certified. Expert in IT security protocols, with a proven track record in deploying cybersecurity measures and maintaining robust network defence strategies. Strong understanding of IT security compliance, risk management, and adherence to global cybersecurity regulations. Proven project management experience, with the ability to lead technical initiatives. Hands-on experience with Active Directory, disaster recovery (DR), and business continuity planning (BCP). In-depth knowledge of network and data centre environments. Advanced PowerShell scripting and automation skills for repetitive tasks and small-to-medium complexity solutions. Exceptional customer service skills and ability to communicate technical concepts to non-technical audiences. Strong organizational, analytical, troubleshooting, and decision-making abilities. Self-motivated, able to work independently, manage time effectively, and adapt to competing work demands. Knowledge of GDPR and data protection requirements. Willingness to work flexible hours and travel as needed for installations or upgrades. Desirable Skills and Experience: Additional security certifications. Database administration experience (MS SQL, MySQL). Details: Salary : 35, 000 - 45, 000 Working Hours : Full time Monday - Friday Location : Tamworth (on site full time) Duration : Permanent Role of Network Systems Engineer: Configure, manage, and maintain Microsoft Windows domains and Hyper-V virtualisation environments. Develop and update Standard Operating Procedures for Windows virtualisation, Active Directory, and Windows Server administration. Diagnose and resolve complex issues across virtualisation environments, including Microsoft and Linux operating systems. Evaluate products and upgrades, overseeing and implementing system upgrade strategies. Maintain Dell server environments across multiple locations. Provide 3rd-level support to Helpdesk engineers, offering guidance and technical escalation. Lead the design, implementation, and maintenance of complex IT solutions, coordinating with technical teams as needed. Develop and analyse system standards, thresholds, and recommendations to optimise performance. Conduct capacity planning reviews and approve plans formulated by junior team members. Establish strategies to manage the deployment of support packages and system patches. Monitor server backups, network uptime, and provide recommendations for improvements. Liaise with 3rd-party vendors for support, procurement, and technical collaboration. Coordinate proposals and work estimates for system administration projects alongside business development teams. Design and enforce secure systems, network policies, and procedures, providing technical guidance to the team. Benefits of working as a Network Systems Engineer: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking
Functional Lead with experience working in a research driven environment (Scientific, advanced engineering, Higher education, MedTech) is sought by an international organisation based near Birmingham. With large scale investment in technical innovation this Functional Lead will take ownership of downstream system configuration, optimisation and utilisation working closely with technical stakeholders to identify and deliver system and process improvements. This Functional Lead will be managing a dynamic, autonomous team of five that embodies a autonomous knowledge share driven culture allowing this individual to progress quickly whilst enjoying a companywide commitment to a healthy work, life balance and award winning benefits. This role would suit an individual with good all round experience of systems (oracle fusion, NetSuite, Dynamics, SAP etc) gained in a functional role with strong team leadership or mentorship skills. In return this individual will receive market leading benefits with a clear progression pathway. key skills: - Solid system experience gained working in a research focussed environment - Scientific, advanced engineering, Higher education, MedTech) - Proven ability in system config, optimisation and utilisation (oracle fusion, netsuite, dynamics, SAP - Experience defining and delivering system functionality improvements - Requirement gathering and a project delivery capabilities - Impeccable communication skills as internal stakeholder management between technical teams will form a large part of this role - Team management or mentorship - A flexible, can-do attitude - Any experience working with Oracle fusion would be a plus The benefits for this role include: - Starting salary up to £65,000 - Guaranteed in-post rises (up to £9000 in year one) - 3 days a week remote working with flexible working throughout the week - Up to 17% employer contribution pension scheme - Flexible working hours - 40 days annual leave - Personal development and growth plan - Annual salary reviews So if you are Functional Lead and like the sound of joining an market leading organisation which will offer excellent career progression then please apply now to be considered. Birmingham (2 days a week on-site) Up to £65,000 Oracle, functional, oracle project management, stakeholder engagement, research, Scientific, higher education, oracle
Dec 18, 2025
Full time
Functional Lead with experience working in a research driven environment (Scientific, advanced engineering, Higher education, MedTech) is sought by an international organisation based near Birmingham. With large scale investment in technical innovation this Functional Lead will take ownership of downstream system configuration, optimisation and utilisation working closely with technical stakeholders to identify and deliver system and process improvements. This Functional Lead will be managing a dynamic, autonomous team of five that embodies a autonomous knowledge share driven culture allowing this individual to progress quickly whilst enjoying a companywide commitment to a healthy work, life balance and award winning benefits. This role would suit an individual with good all round experience of systems (oracle fusion, NetSuite, Dynamics, SAP etc) gained in a functional role with strong team leadership or mentorship skills. In return this individual will receive market leading benefits with a clear progression pathway. key skills: - Solid system experience gained working in a research focussed environment - Scientific, advanced engineering, Higher education, MedTech) - Proven ability in system config, optimisation and utilisation (oracle fusion, netsuite, dynamics, SAP - Experience defining and delivering system functionality improvements - Requirement gathering and a project delivery capabilities - Impeccable communication skills as internal stakeholder management between technical teams will form a large part of this role - Team management or mentorship - A flexible, can-do attitude - Any experience working with Oracle fusion would be a plus The benefits for this role include: - Starting salary up to £65,000 - Guaranteed in-post rises (up to £9000 in year one) - 3 days a week remote working with flexible working throughout the week - Up to 17% employer contribution pension scheme - Flexible working hours - 40 days annual leave - Personal development and growth plan - Annual salary reviews So if you are Functional Lead and like the sound of joining an market leading organisation which will offer excellent career progression then please apply now to be considered. Birmingham (2 days a week on-site) Up to £65,000 Oracle, functional, oracle project management, stakeholder engagement, research, Scientific, higher education, oracle
MES Infrastructure & IT Operations Stream Lead 12-MONTH CONTRACT | REMOTE/HYBRID | INSIDE IR35 Role Summary We are seeking an experienced MES Infrastructure & IT Operations Stream Lead to oversee the planning, coordination, and delivery of IT infrastructure components supporting the deployment of MES (Delmia Apriso) across multiple manufacturing sites. Acting as the key interface between project objectives and technical teams, you will ensure alignment with corporate standards and project timelines. This role focuses on network architecture, cloud/on-premises integration, and creating secure, scalable environments for MES hosting. Secondary responsibilities include managing end-user device deployment (laptops, tablets, printers, scanners) to support MES operations. Key Responsibilities Network Architecture & Operations Lead implementation of network infrastructure (LAN/WAN, VLANs, segmentation) across manufacturing sites. Oversee installation/configuration of network Switches, racks, cabling, and connectivity. Ensure resilience, performance monitoring, and troubleshooting standards. Cloud & On-Premises Infrastructure Manage setup of environments for MES hosting (Azure or equivalent cloud; physical data center). Ensure compliance with IT standards, security policies, and regulatory requirements. Implement backup, disaster recovery, and high-availability strategies. Integration & Connectivity Validate connectivity between MES systems, shop-floor devices, and corporate IT systems. Collaborate with automation and process teams for seamless integration. Governance & Documentation Maintain infrastructure documentation for audits and compliance. Support IT governance processes and manage risks/issues. Operational Readiness Monitor infrastructure health and implement proactive maintenance. Provide escalation support during deployments and hypercare phases. Conduct Wi-Fi surveys and coordinate AP implementation. Required Skills & Experience Technical Expertise Strong experience in network design and operations (switching, routing, VLANs). Hands-on experience with cloud platforms (Azure preferred) and hybrid architectures. Familiarity with OPC Servers, SQL databases, and industrial connectivity is a plus. Project & Communication Proven ability to lead infrastructure projects in manufacturing or multi-site environments. Excellent communication skills in English and Spanish ; ability to work across regions. Certifications (Preferred) PMP, ITIL, CCNA, CompTIA Project+, AWS/Azure certifications, or equivalent. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Dec 18, 2025
Contractor
MES Infrastructure & IT Operations Stream Lead 12-MONTH CONTRACT | REMOTE/HYBRID | INSIDE IR35 Role Summary We are seeking an experienced MES Infrastructure & IT Operations Stream Lead to oversee the planning, coordination, and delivery of IT infrastructure components supporting the deployment of MES (Delmia Apriso) across multiple manufacturing sites. Acting as the key interface between project objectives and technical teams, you will ensure alignment with corporate standards and project timelines. This role focuses on network architecture, cloud/on-premises integration, and creating secure, scalable environments for MES hosting. Secondary responsibilities include managing end-user device deployment (laptops, tablets, printers, scanners) to support MES operations. Key Responsibilities Network Architecture & Operations Lead implementation of network infrastructure (LAN/WAN, VLANs, segmentation) across manufacturing sites. Oversee installation/configuration of network Switches, racks, cabling, and connectivity. Ensure resilience, performance monitoring, and troubleshooting standards. Cloud & On-Premises Infrastructure Manage setup of environments for MES hosting (Azure or equivalent cloud; physical data center). Ensure compliance with IT standards, security policies, and regulatory requirements. Implement backup, disaster recovery, and high-availability strategies. Integration & Connectivity Validate connectivity between MES systems, shop-floor devices, and corporate IT systems. Collaborate with automation and process teams for seamless integration. Governance & Documentation Maintain infrastructure documentation for audits and compliance. Support IT governance processes and manage risks/issues. Operational Readiness Monitor infrastructure health and implement proactive maintenance. Provide escalation support during deployments and hypercare phases. Conduct Wi-Fi surveys and coordinate AP implementation. Required Skills & Experience Technical Expertise Strong experience in network design and operations (switching, routing, VLANs). Hands-on experience with cloud platforms (Azure preferred) and hybrid architectures. Familiarity with OPC Servers, SQL databases, and industrial connectivity is a plus. Project & Communication Proven ability to lead infrastructure projects in manufacturing or multi-site environments. Excellent communication skills in English and Spanish ; ability to work across regions. Certifications (Preferred) PMP, ITIL, CCNA, CompTIA Project+, AWS/Azure certifications, or equivalent. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Workday HCM System lead Contract: 6 months Daily rate: 600- 700 umbrella (PAYE circa 550) In scope of IR35 Location: remote, with occasion travel to Bristol. What is the role? The go-to Workday expert for the HR & OD team, leading stakeholder engagement, helping colleagues navigate change, solving MI challenges strategically, and building strong collaborative relationships across Payroll, Finance, IT and across the business Lead in the delivery of the configuration and optimisation of Workday modules. Bring stakeholders together to redesign processes for continuous improvement or to be further optimised, streamlining operations and ensuring alignment with business needs and strategic priorities Work in collaboration with business leads and stakeholders to ensure Workday capabilities support our organisational goals Lead system enhancements, biannual updates, and releases to maximise business value and user adoption Lead in the development of people data and dashboards that become the go-to source of truth for our teams and leaders, giving them the actionable insights they need at a glance so that we can better understand what our metrics are telling us and use these as a barometer of our health What experience is needed? You know Workday Human Capital Management (HCM) inside and out, and you've already helped organisations get more from their HR systems and digital platforms - you understand what good looks like and how to get there You're comfortable working with stakeholders at all levels in the organisation, able to grasp complex challenges, influence senior stakeholders, and see the bigger picture whilst getting into the detail when needed You build relationships naturally and quickly, whether that's partnering with IT, Finance, Payroll, or in the business. People trust you to deliver and enjoy working with you You've reimagined HR processes before and led people through change management programmes, perhaps creating dashboards that actually get used because they make people's lives easier When problems arise, you're the person who stays calm, thinks holistically, and finds a way forward - you're proactive and resilient by nature You're handy with digital tools for managing change requests and tracking progress, and you take real ownership of getting things over the line You have a solid grounding in HR and a clear vision of what a modern, efficient, digital-first People function should look and feel like Extensive Workday configuration knowledge and experience in two or more key modules (HCM, Benefits, Recruiting, Performance & Talent, Learning, Absence, Advanced Compensation) Strong analytical and problem-solving abilities, with attention to detail and big-picture thinking Proven stakeholder engagement skills, working effectively with senior leaders and cross-functional teams Deep understanding of Workday security, data integrity, and compliance requirements Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Dec 18, 2025
Contractor
Workday HCM System lead Contract: 6 months Daily rate: 600- 700 umbrella (PAYE circa 550) In scope of IR35 Location: remote, with occasion travel to Bristol. What is the role? The go-to Workday expert for the HR & OD team, leading stakeholder engagement, helping colleagues navigate change, solving MI challenges strategically, and building strong collaborative relationships across Payroll, Finance, IT and across the business Lead in the delivery of the configuration and optimisation of Workday modules. Bring stakeholders together to redesign processes for continuous improvement or to be further optimised, streamlining operations and ensuring alignment with business needs and strategic priorities Work in collaboration with business leads and stakeholders to ensure Workday capabilities support our organisational goals Lead system enhancements, biannual updates, and releases to maximise business value and user adoption Lead in the development of people data and dashboards that become the go-to source of truth for our teams and leaders, giving them the actionable insights they need at a glance so that we can better understand what our metrics are telling us and use these as a barometer of our health What experience is needed? You know Workday Human Capital Management (HCM) inside and out, and you've already helped organisations get more from their HR systems and digital platforms - you understand what good looks like and how to get there You're comfortable working with stakeholders at all levels in the organisation, able to grasp complex challenges, influence senior stakeholders, and see the bigger picture whilst getting into the detail when needed You build relationships naturally and quickly, whether that's partnering with IT, Finance, Payroll, or in the business. People trust you to deliver and enjoy working with you You've reimagined HR processes before and led people through change management programmes, perhaps creating dashboards that actually get used because they make people's lives easier When problems arise, you're the person who stays calm, thinks holistically, and finds a way forward - you're proactive and resilient by nature You're handy with digital tools for managing change requests and tracking progress, and you take real ownership of getting things over the line You have a solid grounding in HR and a clear vision of what a modern, efficient, digital-first People function should look and feel like Extensive Workday configuration knowledge and experience in two or more key modules (HCM, Benefits, Recruiting, Performance & Talent, Learning, Absence, Advanced Compensation) Strong analytical and problem-solving abilities, with attention to detail and big-picture thinking Proven stakeholder engagement skills, working effectively with senior leaders and cross-functional teams Deep understanding of Workday security, data integrity, and compliance requirements Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
Dec 18, 2025
Full time
The closing date for applications is 11.59pm 7 Jan 2026 . First stage interviews over MS Teams will take place between January 2026. Second stage interviews will take place at our offices in Victoria on Wednesday 28 and Friday 30 January. What are the main responsibilities of this role? •Manage partners/suppliers to assure service continuity and supplier performance in terms of technical quality and performance metrics. •Responsible for EUC service delivery, ensuring availability, performance, and compliance. •Produce Statements of work for Suppliers to deliver to and manage delivery, assure success and technical quality of the work delivered. •Lead endpoint strategy, lifecycle planning, and BIOS/driver governance. •Manage Intune migration and endpoint refresh programmes. •Oversee AV device management (Surface Hubs, Cisco, Neat Boards). •Collaborate with InfoSec on endpoint security to ensure EUC estate is compliant. •Drive automation, standardisation, and proactive monitoring. •Act as escalation point for EUC-related incidents and problems. •Maintain structured documentation, SOPs, and CMDB accuracy. How does this align to the Government Digital Service DDaT Roles? This position aligns with the Digital, Data and Technology (DDaT) profession role of IT Service Manager within the Government Digital Service framework. While this serves as a reference point for capability and expectations, the responsibilities of this role extend beyond the standard DDaT definition. For further details, please refer to the official DDaT role description: IT Service Manager DDaT Capability Framework. Relationships: Reporting to: Head of Service Management Relationships: Part of a 3-person team alongside the Service Management Lead working under the Head of Service Management, which in turn works alongside the Infrastructure Operations team under the Head of Digital Operations. Internal: Working with all teams across Digital Services and Information Security (InfoSec). External: Multiple third-party support vendors. Resources Managed: None Security Clearance: NAO DS Operators at this level must be SC cleared as part of the onboarding process. Responsibilities: Organisational Admin & Management •Maintain structured documentation and SOPs for EUC services. •Support internal communications and cross-team knowledge sharing. •Contribute to CMDB accuracy and asset lifecycle governance. •Participate in team engagement and improvement workshops. •Lead and assurance of onboarding new devices and services. •Represent EUC operations in governance forums. Service Delivery •Ensure availability, performance, and SLA compliance across EUC platforms including supplier performance management. •Responsible for MDM tooling and endpoint refresh programmes. •Administer Windows Operating System, Office 365, and third-party applications. •Lead Video Conferencing/Audio-visual device management (Surface Hubs, Cisco, Neat, etc.) including peripherals and managing supplier who supports and develops. •Maintain accurate configuration and asset data in ITSM Tools. •Lead on service validation and testing for new deployments. •Manage vendors and suppliers to ensure service continuity and upgrades. •Monitor endpoint performance and identify improvement opportunities. •Manage patching, backup, and DR readiness for endpoint platforms. •Lead onboarding of EUC services into operational support. Strategic •Lead endpoint strategy, BIOS/driver/firmware governance, and app lifecycle planning. •Produce technology roadmaps to ensure architecture decisions for all EUC and AV services are fit for purpose. •Write Statements of work, engaging in supplier workshops to determine solutions where necessary. •Contribute to service catalogue evolution and governance frameworks. •Recommend tooling improvements and automation opportunities. •Provide input into training needs and capability uplift. •Liaise with senior stakeholders on EUC priorities. •Develop metrics and dashboards for EUC performance and risk. •Advocate for cost-effective and scalable endpoint solutions. Support •Act as escalation point for EUC-related incidents and problems. •Conduct root cause analysis and manage known error records. •Provide mentoring and guidance on structured troubleshooting. •Support resolution of ad hoc technical issues with a strategic approach. •Deliver remote support to Newcastle office and mobile users. •Collaborate with Problem Management Lead to remediate recurring issues. •Collaborate with Service Delivery Manager on queue management to ensure incidents are resolved within SLA/KPIs Security & Risk •Implement endpoint security controls and compliance policies. •Collaborate with InfoSec on vulnerability remediation and access governance. •Support change governance and compliance processes; provide evidence for GRC audits and align to industry certifications where applicable (including, but not limited to ISO 27001 & CE+). •Track and report on endpoint-related risk metrics and posture improvements. Development •Contribute to automation scripts and tooling enhancements. •Participate in pilots for new endpoint technologies and service improvements. Emergency Capacity •Provide capacity for major and urgent incidents. Working Environment & Requirements •You'll work on an agreed support rota to ensure coverage from 08 00, with core hours of 09 00, Monday to Friday, on-site in Victoria, London. Occasional attendance will be required at our Newcastle office with expenses paid for travel and accommodation. Due to the nature of the role, occasional (paid) weekend work as required, and Time-Off-In-Lieu offered for out-of-hours work during Mon-Fri. Key skills/competencies required Skills & Experience Leadership & Governance • Ability to govern EUC services, designing standards that ensure compliance aligned to strategic objectives. • Skilled in managing vendor relationships for endpoint and AV solutions, including SLA/OLA compliance and performance reviews. ITIL & Service Management Expertise • Strong command of ITIL practices: Change, Release, Problem, Knowledge, Configuration. • Collaborative, structured, and improvement-focused mindset. • Familiarity with SIAM and multi-supplier governance frameworks. Technical & Tooling Knowledge • Proven experience managing Windows Operating Systems, SCCM, Intune, Entra ID, and mobile platforms (iOS, Android). • Strong understanding of Windows as a Service (WaaS) and experience of managing patching, and endpoint lifecycle. • Familiarity with AV technologies (Surface Hubs, Cisco Desk Pros, Neat Boards). • Experience with MDM policy design and administration. • Skilled in PowerShell scripting and automation. Communication & Stakeholder Engagement • Strong communicator across technical and non-technical audiences. • Able to produce SOPs, runbooks, and user-facing guides. • Experience engaging suppliers, InfoSec, and project delivery teams. Desirable Certifications • ITIL 4 Foundation. • ITIL 4 Specialist: Monitor, Support & Fulfil (desirable). • PRINCE2 / AgilePM or equivalent delivery discipline (desirable). • Microsoft Certified: Modern Desktop Administrator Associate (MD-102) • Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Key Behaviours • Work in accordance with the NAO s values and champion our diversity and inclusion strategy. • Demonstrate a strong commitment to their own self-development, to delivering the NAO s strategic objectives, and keep themselves up to date on office initiatives and information relevant to their work and specialism. • Use their knowledge and expertise to deliver high-quality work that supports their team objectives and contributes to organisational priorities. • Influence and add value by building their understanding and insight into the challenges and perspectives of stakeholders. • Look for innovative solutions for how we approach work and make suggestions for new ways for how we could deliver work and continuously improve our business processes to make them more efficient and effective. • Demonstrate an ability to balance tasks and priorities to lead a complex, challenging work package, including supporting the work of others. • Enable the NAO to lead by example in the delivery of high-quality, efficient business practices and support their teams to do so. • Comply with corporate responsibilities and support others to do so. • Take ownership of delivering high-quality work to time and quality standards. • Proactively look for ways we can improve our ways of working and make suggestions for how these could be implemented. • Engage confidently with colleagues and clients at all levels to support the delivery of work and build good relationships with key stakeholders. • Work flexibly to contribute to a range of topics and outputs and take ownership of driving work forward and responding to challenges.
A well established MS partner and consultancy are seeking Senior Functional Consultants to join them on a 3 month contract period. You'll play a pivotal role in supporting customers across their digital transformation journey. Majority of the role is fully remote working, however may involve some client travel every now and again. Responsibilities: - Functional: Lead stakeholder engagement to elicit requirements, analyse business processes, and develop solution roadmaps aligned to organisational strategy Provide functional leadership across the design, architecture, and delivery of Microsoft Dynamics 365 and Power Platform solutions Translate complex business requirements into clear, scalable, and pragmatic solution designs Facilitate workshops, solution demonstrations, and user acceptance testing to drive successful adoption Lead cross-functional delivery teams from initiation through to implementation, ensuring effective communication and governance Mentor consultants and contribute to the continuous improvement of delivery standards and methodologies Ensure solutions fully leverage the broader Microsoft ecosystem to maximise business value Skills & Experience: - Functional: 5+ years of experience in customer-facing delivery roles 3-5 years hands-on experience delivering Dynamics 365 and Power Platform solutions (including Dataverse and Azure integrations) Deep understanding of Dynamics 365 modules such as Sales, Customer Service, and Marketing Strong stakeholder engagement background including requirements definition, high-level solution design and functional architecture Ability to assess requirements vs. standard product capabilities and recommend optimal configuration/extension approaches
Dec 18, 2025
Contractor
A well established MS partner and consultancy are seeking Senior Functional Consultants to join them on a 3 month contract period. You'll play a pivotal role in supporting customers across their digital transformation journey. Majority of the role is fully remote working, however may involve some client travel every now and again. Responsibilities: - Functional: Lead stakeholder engagement to elicit requirements, analyse business processes, and develop solution roadmaps aligned to organisational strategy Provide functional leadership across the design, architecture, and delivery of Microsoft Dynamics 365 and Power Platform solutions Translate complex business requirements into clear, scalable, and pragmatic solution designs Facilitate workshops, solution demonstrations, and user acceptance testing to drive successful adoption Lead cross-functional delivery teams from initiation through to implementation, ensuring effective communication and governance Mentor consultants and contribute to the continuous improvement of delivery standards and methodologies Ensure solutions fully leverage the broader Microsoft ecosystem to maximise business value Skills & Experience: - Functional: 5+ years of experience in customer-facing delivery roles 3-5 years hands-on experience delivering Dynamics 365 and Power Platform solutions (including Dataverse and Azure integrations) Deep understanding of Dynamics 365 modules such as Sales, Customer Service, and Marketing Strong stakeholder engagement background including requirements definition, high-level solution design and functional architecture Ability to assess requirements vs. standard product capabilities and recommend optimal configuration/extension approaches
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Dec 18, 2025
Full time
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Senior GCP Infrastructure Engineer (Multiple locations) Our client, a leading global supplier for IT services, requires an experienced Senior GCP Cloud Infra Engineer to be based at their client's offices in Bristol, Leeds, Halifax, Manchester, or Edinburgh , UK. This is a hybrid role, offering the flexibility to work remotely within the UK while attending one of the offices 2 days per week. This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate The Role: The client is seeking an experienced Senior GCP Infra DevOps Engineer to be part of their Public Cloud Platform and help achieve their mission to provide compliant and efficient Google Cloud Infra, product and DevOps capabilities for the Group and drive innovation to enable customers to have rapid and seamless Google Cloud Adoption and build their business journeys more scalable, resilient and efficient. Your role will be part of a cross-disciplinary feature team in addition to being a highly experienced member of their wider engineering team delivering change. Your role as a GCP Cloud Infra & DevOps specialist involves supporting teams with modern DevOps solutions, curating scalable GCP Cloud Products as IaaC. You'll learn new skills, technologies and approaches to software development as well as benefiting from a culture that celebrates diversity, equal opportunity. Key Responsibilities: Build automated workflows around the products using Python Scripting Audit and restructure existing Terraform modules and state files Migrate Legacy configurations into unified, reusable templates Implement security-focused Terraform modules with Embedded guardrails and policy-as-code (eg, Sentinel, OPA) Enforce GCP Org Policies with constraints like IP restrictions, network policy, Access Management, encryption, and region control for secure, compliant cloud governance CI/CD Integration Implement automation pipelines for infrastructure-as-code deployments Key Requirements: Hands-on GCP Cloud engineering with a strong GCP DevOps, Infra and CI/CD background Deep expertise in Infrastructure as Code (IaC) and proven experience in Terraform/Terraform Cloud Strong hands on experience on curating GCP Cloud products and infrastructure Proficient in Google Kubernetes (GKE), Container, Istio Service Mesh, Cluster Management Python Scripting. Harness, Jenkins, GitHub GCP Organisation Policy, Custom Org Policy (Policy as a Code) - Sentinel/OPA GCP and Terraform Certified Good to have experience working in an IDE Platform for Cloud Engineering (eg Backstage) Desirable: Looking for Senior Engineering skills as GCP Cloud SMEs who has contributed also as a Technical Consultant in guiding design, architecture and strategy Bringing in thought leadership in driving innovation, best practices Good communicator, collaborator and Leader with experience on working with multiple organisational stakeholders Due to the volume of applications received, unfortunately we cannot respond to everyone If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
Dec 18, 2025
Contractor
Senior GCP Infrastructure Engineer (Multiple locations) Our client, a leading global supplier for IT services, requires an experienced Senior GCP Cloud Infra Engineer to be based at their client's offices in Bristol, Leeds, Halifax, Manchester, or Edinburgh , UK. This is a hybrid role, offering the flexibility to work remotely within the UK while attending one of the offices 2 days per week. This is a 6+ month temporary contract to start ASAP Day rate: Competitive Market rate The Role: The client is seeking an experienced Senior GCP Infra DevOps Engineer to be part of their Public Cloud Platform and help achieve their mission to provide compliant and efficient Google Cloud Infra, product and DevOps capabilities for the Group and drive innovation to enable customers to have rapid and seamless Google Cloud Adoption and build their business journeys more scalable, resilient and efficient. Your role will be part of a cross-disciplinary feature team in addition to being a highly experienced member of their wider engineering team delivering change. Your role as a GCP Cloud Infra & DevOps specialist involves supporting teams with modern DevOps solutions, curating scalable GCP Cloud Products as IaaC. You'll learn new skills, technologies and approaches to software development as well as benefiting from a culture that celebrates diversity, equal opportunity. Key Responsibilities: Build automated workflows around the products using Python Scripting Audit and restructure existing Terraform modules and state files Migrate Legacy configurations into unified, reusable templates Implement security-focused Terraform modules with Embedded guardrails and policy-as-code (eg, Sentinel, OPA) Enforce GCP Org Policies with constraints like IP restrictions, network policy, Access Management, encryption, and region control for secure, compliant cloud governance CI/CD Integration Implement automation pipelines for infrastructure-as-code deployments Key Requirements: Hands-on GCP Cloud engineering with a strong GCP DevOps, Infra and CI/CD background Deep expertise in Infrastructure as Code (IaC) and proven experience in Terraform/Terraform Cloud Strong hands on experience on curating GCP Cloud products and infrastructure Proficient in Google Kubernetes (GKE), Container, Istio Service Mesh, Cluster Management Python Scripting. Harness, Jenkins, GitHub GCP Organisation Policy, Custom Org Policy (Policy as a Code) - Sentinel/OPA GCP and Terraform Certified Good to have experience working in an IDE Platform for Cloud Engineering (eg Backstage) Desirable: Looking for Senior Engineering skills as GCP Cloud SMEs who has contributed also as a Technical Consultant in guiding design, architecture and strategy Bringing in thought leadership in driving innovation, best practices Good communicator, collaborator and Leader with experience on working with multiple organisational stakeholders Due to the volume of applications received, unfortunately we cannot respond to everyone If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
Job Title: Senior Control Systems Engineer Location: Cleator Moor, Cumbria Job ID: 39631 Salary: Salary negotiable depending on experience. Call to discuss Hours: Flexible working, core hours 10am-3pm and can start from 7am to suit with potential client site visits Contract/Permanent: Permanent Site Based/Office/Remote: Hybrid Start Date: ASAP Benefits: Salary negotiable depending on experience 25 days annual leave, 8 Bank Holidays, plus the ability to buy and sell up to 5 days per year Flexible start and finish times, including flexi-Fridays Competitive Employee Referral Award Scheme Private Medical Insurance Life Assurance Pension Payment of professional membership fees Healthy Extras - Employee Assistance Programme, access to a practicing GP, Confidential Advice Enhanced family friendly policies Senior Control System Engineer Job role: We are recruiting a permanent Senior Controls Systems Engineer to join our client, who is a leading force in digital transformation across the Nuclear, Energy, and Industrial sectors. With over 50 years of expertise, this organisation delivers smart, secure, and sustainable solutions across the UK, Europe, and North America. This is the ideal time for a Senior Control Systems Engineer to join the team. As a Senior Control Systems Engineer, you'll lead control system design and integration, mentor a growing team, and shape technical direction on high-impact projects. As a Senior Control Systems Engineer, you will: Design, development, programming and testing of mission critical innovative solutions under the guidance of more experienced Engineers. Work as a key team member resolving hardware and software challenges for assigned solution areas. Design and configuration of cyber-secure infrastructure and communications between solution components using industry standard protocols. Develop a thorough understanding of ITI's operational procedures and ensure compliance with both internal and external standards. Assembly supervision and electrical testing of solution hardware (including functional safety systems) under the guidance of experienced Engineers. Installation and commissioning of solutions on customer sites. Provide support and mentoring for more junior engineers. Experience & Knowledge Experience of control system project delivery, demonstrable experience of design, implementation, test and commissioning roles within a project team Basic understanding of electrical system drawings, including GA's, Wiring Schematics and Termination Diagrams. Good fundamental electrical knowledge and ability to understand/interpret system drawings Sound grasp of general IT/OT Technologies and development methodologies Awareness/understanding of Quality Management System procedures Knowledge of Windows Operating System configuration and lockdown. Knowledge of network switch and firewall configuration and network management packages Electrical & Electronic or Electrical or Software Engineering degree (min 2:1) or similar qualification Undertaken a structured project delivery lifecycle Experience with software development and configuration tools, methods and processes Experience with Siemens range of PLCs/HMIs / DCS / Drives Skills & Abilities Proficient in generation of formal technical documentation for the full life cycle of projects Proficient in Microsoft Office products Ability to estimating time and costs for common tasks Eligible for security clearance checks for access to client sites. Excellent ability to capture information, analyse it, and articulate an appropriate solution. Excellent verbal, written and interactive communication skills Able to operate "self-sufficiently" on customer's premises, including production locations. Can demonstrate the appropriate level of commercial awareness and diligence You have been sent this vacancy list by EC&I Partners. By clicking "accept", we will call you to discuss your current circumstancesand process your application. If you choose to"reject", please add a comment to help us understand why the role isn't for you. If you would like to talk to one of our consultants before making a decision, our phone number is (phone number removed). Please note our office hours are 9am-4pm Monday-Friday.
Dec 18, 2025
Full time
Job Title: Senior Control Systems Engineer Location: Cleator Moor, Cumbria Job ID: 39631 Salary: Salary negotiable depending on experience. Call to discuss Hours: Flexible working, core hours 10am-3pm and can start from 7am to suit with potential client site visits Contract/Permanent: Permanent Site Based/Office/Remote: Hybrid Start Date: ASAP Benefits: Salary negotiable depending on experience 25 days annual leave, 8 Bank Holidays, plus the ability to buy and sell up to 5 days per year Flexible start and finish times, including flexi-Fridays Competitive Employee Referral Award Scheme Private Medical Insurance Life Assurance Pension Payment of professional membership fees Healthy Extras - Employee Assistance Programme, access to a practicing GP, Confidential Advice Enhanced family friendly policies Senior Control System Engineer Job role: We are recruiting a permanent Senior Controls Systems Engineer to join our client, who is a leading force in digital transformation across the Nuclear, Energy, and Industrial sectors. With over 50 years of expertise, this organisation delivers smart, secure, and sustainable solutions across the UK, Europe, and North America. This is the ideal time for a Senior Control Systems Engineer to join the team. As a Senior Control Systems Engineer, you'll lead control system design and integration, mentor a growing team, and shape technical direction on high-impact projects. As a Senior Control Systems Engineer, you will: Design, development, programming and testing of mission critical innovative solutions under the guidance of more experienced Engineers. Work as a key team member resolving hardware and software challenges for assigned solution areas. Design and configuration of cyber-secure infrastructure and communications between solution components using industry standard protocols. Develop a thorough understanding of ITI's operational procedures and ensure compliance with both internal and external standards. Assembly supervision and electrical testing of solution hardware (including functional safety systems) under the guidance of experienced Engineers. Installation and commissioning of solutions on customer sites. Provide support and mentoring for more junior engineers. Experience & Knowledge Experience of control system project delivery, demonstrable experience of design, implementation, test and commissioning roles within a project team Basic understanding of electrical system drawings, including GA's, Wiring Schematics and Termination Diagrams. Good fundamental electrical knowledge and ability to understand/interpret system drawings Sound grasp of general IT/OT Technologies and development methodologies Awareness/understanding of Quality Management System procedures Knowledge of Windows Operating System configuration and lockdown. Knowledge of network switch and firewall configuration and network management packages Electrical & Electronic or Electrical or Software Engineering degree (min 2:1) or similar qualification Undertaken a structured project delivery lifecycle Experience with software development and configuration tools, methods and processes Experience with Siemens range of PLCs/HMIs / DCS / Drives Skills & Abilities Proficient in generation of formal technical documentation for the full life cycle of projects Proficient in Microsoft Office products Ability to estimating time and costs for common tasks Eligible for security clearance checks for access to client sites. Excellent ability to capture information, analyse it, and articulate an appropriate solution. Excellent verbal, written and interactive communication skills Able to operate "self-sufficiently" on customer's premises, including production locations. Can demonstrate the appropriate level of commercial awareness and diligence You have been sent this vacancy list by EC&I Partners. By clicking "accept", we will call you to discuss your current circumstancesand process your application. If you choose to"reject", please add a comment to help us understand why the role isn't for you. If you would like to talk to one of our consultants before making a decision, our phone number is (phone number removed). Please note our office hours are 9am-4pm Monday-Friday.
Oracle Cloud HCM Experts - 18 month FTC 37 hours per week flexi time Remote We are looking to recruit a candidate with extensive Oracle Cloud HCM experience? We're seeking a Lead Business Systems Development officer who can leverage their technical Oracle expertise in a strategic business role. What makes this opportunity brilliant: Lead system optimisation and configuration projects Bridge technical expertise with business strategy Collaborate with stakeholders across HR and finance systems Shape the future of business systems in a forward-thinking organisation Competitive salary up to £70,000 Perfect for Oracle professionals who: Have hands-on Oracle Cloud HCM experience Want to expand beyond pure DBA work into business analysis Enjoy stakeholder management and training delivery Are ready to take on a leadership role This role offers the chance to apply your Oracle technical foundation whilst developing new skills in business analysis, project management, and strategic implementation - all from the comfort of your home office. Fancy a chat about how your Oracle expertise could translate into this exciting opportunity?
Dec 18, 2025
Contractor
Oracle Cloud HCM Experts - 18 month FTC 37 hours per week flexi time Remote We are looking to recruit a candidate with extensive Oracle Cloud HCM experience? We're seeking a Lead Business Systems Development officer who can leverage their technical Oracle expertise in a strategic business role. What makes this opportunity brilliant: Lead system optimisation and configuration projects Bridge technical expertise with business strategy Collaborate with stakeholders across HR and finance systems Shape the future of business systems in a forward-thinking organisation Competitive salary up to £70,000 Perfect for Oracle professionals who: Have hands-on Oracle Cloud HCM experience Want to expand beyond pure DBA work into business analysis Enjoy stakeholder management and training delivery Are ready to take on a leadership role This role offers the chance to apply your Oracle technical foundation whilst developing new skills in business analysis, project management, and strategic implementation - all from the comfort of your home office. Fancy a chat about how your Oracle expertise could translate into this exciting opportunity?
World Class Defence Organisation based in Stevenage is currently looking to recruit an Embedded C/C Software Engineer subcontractor on an initial 6 month contract. Hourly Rate: £70.00ph (Umbrella). Overtime Rate: Hours worked over the standard 37 hours per week, will be paid at 'time and a quarter' Location: Stevenage Hybrid/Remote working: The role will likely be onsite 4 days per week. A 4 day working week is OK (Monday to Thursday). Opportunities for occasional remote working. Duration: 6 months with very likely extension. Contracts are often ongoing and long-term thereafter. IR35 status: Inside IR35 (Umbrella) Interview process: One stage video interview Embedded C/C++ Software Engineer Job Description: The company is a world leader in missile and missile systems looking for a highly capable and adaptable Engineers to join the Development Facility in Stevenage, Hertfordshire. You will be responsible for developing the software through the full life cycle for safety related Real Time systems application software for the next generation of Missile Systems. This is a technical hands-on role working the full software life cycle. Responsibilities: Responsible for delivering the on-board software for the next generation of Missile Systems. This is a hands-on role and will involve architecting, designing, implementing and testing missile subsystem software to required standards and processes. Minimal: (Good) Authoring Specifications through the full life cycle: planning, design and test documents. Experience of working with formal requirements capture tool. Requirements Analysis Experience Knowledge of Source Configuration Control Processes (eg, PVCS, RTC, GIT) Very Good attention to detail. Working with minimal supervision Ability to debug complex problems and be able to produce required documentation to achieve the required safety level. Significant previous experience of developing bare-metal Embedded software using C/C++. Working in a team and with members from other disciplines eg Systems, Integration, Electronics Required: (Better) Previous experience of development and verification of Embedded software developed to high safety integrity level such as DO178C Level B or SIL-4 or equivalent standards. Specification & requirements creation and compliance recording in DOORS. Working knowledge of C/C++ for testing special builds and focussed code reviews. Unit Testing using LDRA, RAPITA or equivalent testing tool. Understanding of Code Coverage and techniques/strategies used to cover/justify shortfall Working in a lab environment with live equipment (PSUs, Scopes, Logic Analysers etc.) conducting system tests. Desirable: (Best) Significant experienced in developing software to DO178C Level B. Knowledge of Defence standards and Microcontroller technologies Testing on Development Cards with a test environment or bare-metal with special builds Experience using RAPITA Systems Tool Suite Experience of Modelling and Ansys SCADE Tool Suite Knowledge and use of ALM such as JIRA or IBM Engineering Workflow Manager Creation and use of Virtual Machines (VMWare)
Dec 18, 2025
Contractor
World Class Defence Organisation based in Stevenage is currently looking to recruit an Embedded C/C Software Engineer subcontractor on an initial 6 month contract. Hourly Rate: £70.00ph (Umbrella). Overtime Rate: Hours worked over the standard 37 hours per week, will be paid at 'time and a quarter' Location: Stevenage Hybrid/Remote working: The role will likely be onsite 4 days per week. A 4 day working week is OK (Monday to Thursday). Opportunities for occasional remote working. Duration: 6 months with very likely extension. Contracts are often ongoing and long-term thereafter. IR35 status: Inside IR35 (Umbrella) Interview process: One stage video interview Embedded C/C++ Software Engineer Job Description: The company is a world leader in missile and missile systems looking for a highly capable and adaptable Engineers to join the Development Facility in Stevenage, Hertfordshire. You will be responsible for developing the software through the full life cycle for safety related Real Time systems application software for the next generation of Missile Systems. This is a technical hands-on role working the full software life cycle. Responsibilities: Responsible for delivering the on-board software for the next generation of Missile Systems. This is a hands-on role and will involve architecting, designing, implementing and testing missile subsystem software to required standards and processes. Minimal: (Good) Authoring Specifications through the full life cycle: planning, design and test documents. Experience of working with formal requirements capture tool. Requirements Analysis Experience Knowledge of Source Configuration Control Processes (eg, PVCS, RTC, GIT) Very Good attention to detail. Working with minimal supervision Ability to debug complex problems and be able to produce required documentation to achieve the required safety level. Significant previous experience of developing bare-metal Embedded software using C/C++. Working in a team and with members from other disciplines eg Systems, Integration, Electronics Required: (Better) Previous experience of development and verification of Embedded software developed to high safety integrity level such as DO178C Level B or SIL-4 or equivalent standards. Specification & requirements creation and compliance recording in DOORS. Working knowledge of C/C++ for testing special builds and focussed code reviews. Unit Testing using LDRA, RAPITA or equivalent testing tool. Understanding of Code Coverage and techniques/strategies used to cover/justify shortfall Working in a lab environment with live equipment (PSUs, Scopes, Logic Analysers etc.) conducting system tests. Desirable: (Best) Significant experienced in developing software to DO178C Level B. Knowledge of Defence standards and Microcontroller technologies Testing on Development Cards with a test environment or bare-metal with special builds Experience using RAPITA Systems Tool Suite Experience of Modelling and Ansys SCADE Tool Suite Knowledge and use of ALM such as JIRA or IBM Engineering Workflow Manager Creation and use of Virtual Machines (VMWare)
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. Please note this is a site based role, based out of our Hoddesdon office with travel to our sites About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer-focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Dec 18, 2025
Full time
VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team. Please note this is a site based role, based out of our Hoddesdon office with travel to our sites About our role Delivering 1st & 2nd line technical support-on-site and remotely Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more Supporting network connectivity, VPN access, and wireless configurations Installing and configuring systems and applications to company standards Managing user accounts and permissions in Active Directory Maintaining accurate IT asset records and assisting with deployments Creating documentation and sharing knowledge across the ICT team Providing exceptional customer service with a friendly, "can-do" attitude About you A Level education or equivalent and demonstrable commercial networking experience Experience of site set up, hardware repairs and troubleshooting Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11 Experience supporting WAN environments and configuring mobile devices Hands-on knowledge of Active Directory and hardware provisioning (Autopilot) A proactive, self starter, and customer-focused mindset If your past experience doesn't match perfectly with every requirement of the job Why work with us? VolkerWessels UK operate through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That's what our business is about, that's how our people find satisfaction in their jobs. We offer competitive rewards and benefits, recognising the value we place on our employees. We offer a range of benefits, including: Competitive salary Competitive annual leave and an additional day off on your birthday Option to buy additional annual leave Private medical care Pension Life Assurance Cycle to Work scheme Shopping and restaurants vouchers, rewards, and discounts Training and development opportunities-comprehensive skills-based training Family friendly polices including enhanced maternity benefits Employee Assistance programme Mental health, physical health, and financial support 24/7 Virtual GP service Fairness, inclusion and respect We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive. If you need support with your application, please contact us at Additional information Note for Recruitment Agencies: Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release. We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries to be directed VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.
Job description: About the Role Apex Resources are recruiting for two brand-new Junior RPA Developer roles, fully remote across the UK, working on real-world automation projects using leading tools such as Automation Anywhere, Blue Prism and Pega. You will start by configuring and supporting business applications, then progress into hands-on development work as your skills grow. This is ideal for someone early in their career who wants structured progression, mentoring and commercial experience in an automation-focused environment. What You ll Be Doing Configuring, testing and supporting business applications and automation workflows Working with senior developers to build and maintain RPA solutions using Automation Anywhere, Blue Prism or Pega Translating simple business requirements into technical tasks under guidance Troubleshooting issues, raising bugs and helping improve existing processes Documenting changes, configurations and basic technical steps clearly Gradually taking on more development responsibility as your skills and confidence increase What You ll Bring At least one relevant certification in Automation Anywhere, Blue Prism or Pega (e.g. Blue Prism Associate/Developer, Pega CSA, Automation Anywhere RPA Associate) Some exposure to software development, scripting or configuration (e.g. through a course, bootcamp, project or previous role) Genuine interest in automation, process improvement and building things that remove repetitive work Strong problem-solving mindset and attention to detail Good communication skills and the ability to collaborate in a remote team Valid right to work in the UK candidates on a suitable UK visa are welcome to apply Offer & Contract Salary: £35,000 FTE, pro rata for the fixed-term contract Contract: Fixed-Term Contract (FTC) Location: Fully remote within the UK Progression: Clear pathway from configuration-focused work into full RPA/developer responsibilities How to Apply Send your CV and a short note on which cert(s) you hold (Automation Anywhere, Blue Prism or Pega) and any relevant projects you ve worked on. Highlight any automation, scripting or configuration work you ve done, even if it s from study, bootcamps or personal projects.
Dec 18, 2025
Full time
Job description: About the Role Apex Resources are recruiting for two brand-new Junior RPA Developer roles, fully remote across the UK, working on real-world automation projects using leading tools such as Automation Anywhere, Blue Prism and Pega. You will start by configuring and supporting business applications, then progress into hands-on development work as your skills grow. This is ideal for someone early in their career who wants structured progression, mentoring and commercial experience in an automation-focused environment. What You ll Be Doing Configuring, testing and supporting business applications and automation workflows Working with senior developers to build and maintain RPA solutions using Automation Anywhere, Blue Prism or Pega Translating simple business requirements into technical tasks under guidance Troubleshooting issues, raising bugs and helping improve existing processes Documenting changes, configurations and basic technical steps clearly Gradually taking on more development responsibility as your skills and confidence increase What You ll Bring At least one relevant certification in Automation Anywhere, Blue Prism or Pega (e.g. Blue Prism Associate/Developer, Pega CSA, Automation Anywhere RPA Associate) Some exposure to software development, scripting or configuration (e.g. through a course, bootcamp, project or previous role) Genuine interest in automation, process improvement and building things that remove repetitive work Strong problem-solving mindset and attention to detail Good communication skills and the ability to collaborate in a remote team Valid right to work in the UK candidates on a suitable UK visa are welcome to apply Offer & Contract Salary: £35,000 FTE, pro rata for the fixed-term contract Contract: Fixed-Term Contract (FTC) Location: Fully remote within the UK Progression: Clear pathway from configuration-focused work into full RPA/developer responsibilities How to Apply Send your CV and a short note on which cert(s) you hold (Automation Anywhere, Blue Prism or Pega) and any relevant projects you ve worked on. Highlight any automation, scripting or configuration work you ve done, even if it s from study, bootcamps or personal projects.
CRM Enterprise Applications Manager required to work in the UK. Please note; 1) My client has several centres throughout the UK, so you'll report to whichever one is closest to you. There will be some travel to other centres, but this is mainly a remote position - you'll just need to go in for workshops or key meetings. 2) Since you'll be working around children, you'll need to complete an enhanced DBS check, so please only apply if you're comfortable with this. 3) My client isn't able to sponsor visas, so you'll need to have full, permanent UK working rights. Unfortunately, student visas and Tier 2 General visas won't work. The only exception is if you're on a Tier 2 Dependant visa that doesn't expire until after 2027, or if you'll be getting your ILR at your next extension. Job purpose: The Enterprise Applications Manager is responsible for leading the UK IS Application Services team and ensuring the effective management, configuration, and optimisation of enterprise applications. A major focus of this role will be driving the successful delivery of the HubSpot CRM project, ensuring seamless integration with other business systems and enabling data-driven decision-making across the organisation. This is a fantastic opportunity to shape the future of my clients enterprise applications, contribute to strategic projects on my client's technology roadmap, and to help drive operational excellence across the company. Duties and responsibilities: Management, Planning and Delivery Manage the UK IS Application Services team ensuring targets are consistently met. Lead on the planning, implementation, testing, and rollout of new enterprise applications and major enhancements to existing systems, partnering with internal teams, vendors/partners and other key stakeholders to deliver well-integrated, purpose-fit solutions that support strategic business goals. Application management and configuration Manage HubSpot CRM by overseeing user administration, data integrity, workflow automation, reporting, and system optimisations. Leverage automation and AI where possible to enhance performance. Act as the primary liaison with HubSpot and other enterprise software vendors. Work with account managers to enhance systems in alignment with business needs. Ensure enterprise applications follow best practices for security, access control, and compliance with relevant regulations. Stakeholder collaboration Work closely with leadership, internal and external stakeholders to translate business requirements into technical solutions. Support/troubleshooting: Lead a department that provides support for core enterprise applications. Assist in training users, promoting adoption, and ensuring a smooth transition during system upgrades or new implementations. Continuous improvement: Identify opportunities for system enhancements and process optimisation. Collaborate with internal teams and external partners to implement improvements. Skills required: Proven experience in vendor management, contract negotiations, and working with external account managers. Strong expertise in HubSpot administration (certifications are a plus), including experience with HubSpot APIs and integrations. Proven experience managing, configuring and supporting SaaS-based enterprise applications. Familiarity with integration tools and methods (eg, API-based integrations, Middleware solutions and automation platforms). Experience in data governance, workflow automation, and process optimisation. Strong understanding of how enterprise systems interact across departments (eg, CRM, finance, HR, TMS, LMS). Able to travel, when required, to centres. Please send in your CV if you have the above skills.
Dec 18, 2025
Full time
CRM Enterprise Applications Manager required to work in the UK. Please note; 1) My client has several centres throughout the UK, so you'll report to whichever one is closest to you. There will be some travel to other centres, but this is mainly a remote position - you'll just need to go in for workshops or key meetings. 2) Since you'll be working around children, you'll need to complete an enhanced DBS check, so please only apply if you're comfortable with this. 3) My client isn't able to sponsor visas, so you'll need to have full, permanent UK working rights. Unfortunately, student visas and Tier 2 General visas won't work. The only exception is if you're on a Tier 2 Dependant visa that doesn't expire until after 2027, or if you'll be getting your ILR at your next extension. Job purpose: The Enterprise Applications Manager is responsible for leading the UK IS Application Services team and ensuring the effective management, configuration, and optimisation of enterprise applications. A major focus of this role will be driving the successful delivery of the HubSpot CRM project, ensuring seamless integration with other business systems and enabling data-driven decision-making across the organisation. This is a fantastic opportunity to shape the future of my clients enterprise applications, contribute to strategic projects on my client's technology roadmap, and to help drive operational excellence across the company. Duties and responsibilities: Management, Planning and Delivery Manage the UK IS Application Services team ensuring targets are consistently met. Lead on the planning, implementation, testing, and rollout of new enterprise applications and major enhancements to existing systems, partnering with internal teams, vendors/partners and other key stakeholders to deliver well-integrated, purpose-fit solutions that support strategic business goals. Application management and configuration Manage HubSpot CRM by overseeing user administration, data integrity, workflow automation, reporting, and system optimisations. Leverage automation and AI where possible to enhance performance. Act as the primary liaison with HubSpot and other enterprise software vendors. Work with account managers to enhance systems in alignment with business needs. Ensure enterprise applications follow best practices for security, access control, and compliance with relevant regulations. Stakeholder collaboration Work closely with leadership, internal and external stakeholders to translate business requirements into technical solutions. Support/troubleshooting: Lead a department that provides support for core enterprise applications. Assist in training users, promoting adoption, and ensuring a smooth transition during system upgrades or new implementations. Continuous improvement: Identify opportunities for system enhancements and process optimisation. Collaborate with internal teams and external partners to implement improvements. Skills required: Proven experience in vendor management, contract negotiations, and working with external account managers. Strong expertise in HubSpot administration (certifications are a plus), including experience with HubSpot APIs and integrations. Proven experience managing, configuring and supporting SaaS-based enterprise applications. Familiarity with integration tools and methods (eg, API-based integrations, Middleware solutions and automation platforms). Experience in data governance, workflow automation, and process optimisation. Strong understanding of how enterprise systems interact across departments (eg, CRM, finance, HR, TMS, LMS). Able to travel, when required, to centres. Please send in your CV if you have the above skills.
I am recruiting for a Configuration Lead to work on a remote basis. The role falls inside IR35 so you will be required to work through an umbrella company for the duration of the contract. You will have experience of leading configuration streams for eligibility/content, translating business rules into data-driven configurations and ensuring quality and governance. You will be responsible for owning the configuration strategy, standards, and workflows across environments. You will also be able to translate business rules into data models, mappings, and configuration artefacts. You must have experience of working as a Configuration Lead / Manager & leading configuration teams. Expertise in SQL, data modelling and ETL/ELT is essential. Version Control experience is also essential. Please apply ASAP to find out more.
Dec 18, 2025
Contractor
I am recruiting for a Configuration Lead to work on a remote basis. The role falls inside IR35 so you will be required to work through an umbrella company for the duration of the contract. You will have experience of leading configuration streams for eligibility/content, translating business rules into data-driven configurations and ensuring quality and governance. You will be responsible for owning the configuration strategy, standards, and workflows across environments. You will also be able to translate business rules into data models, mappings, and configuration artefacts. You must have experience of working as a Configuration Lead / Manager & leading configuration teams. Expertise in SQL, data modelling and ETL/ELT is essential. Version Control experience is also essential. Please apply ASAP to find out more.
About the Company A long-established, multi-disciplinary architectural practice with 40+ staff is expanding its in-house Health and Safety function. The practice operates across five specialist teams, three of which focus on healthcare, with the others covering industrial, commercial and general architectural work. They deliver a broad range of projects from small refurbishments to major capital works up to 25m, including extensive healthcare estate upgrades, new clinics, internal reconfigurations, large extensions and industrial developments. They also support external partners on energy and decarbonisation schemes. The business has a strong order book and a down-to-earth culture, with a clear focus on collaborative working, technical quality and early-stage design integration. Over the past three years they have brought CDM and Health and Safety processes back in-house. The foundations have been built by two senior leaders who now need an additional professional to strengthen the department and support the growing project workload. The Role: This is a new position within the Health and Safety team, working closely with senior design and H&S leads to embed risk management at the earliest stages of design. You will be involved from Stage 0 onwards, supporting project teams and ensuring best practice is followed across both healthcare and commercial projects. The role will include office collaboration, remote working and travel to sites across the UK, depending on the needs of each project. Travel will always be fully expensed. This position offers the opportunity to contribute directly to the development of a growing in-house function and build a long-term career within a supportive environment. Key Responsibilities Support design teams by identifying, assessing and communicating design risks at early stages Provide Health and Safety advice across a range of project sectors and sizes Carry out site visits on a project-by-project basis Assist in maintaining and improving internal documentation and processes Collaborate with architects, technical teams and external consultants Contribute to achieving compliance with CDM regulations Help embed a proactive safety culture within the practice What They Are Looking For A background in design, architecture, or experience that allows you to understand and demonstrate design-related risk Health and Safety or CDM knowledge (qualifications are advantageous but not essential) Strong communication skills and the confidence to work closely with senior designers Someone who wants to grow within a developing department rather than simply set up systems A stable career history with a genuine interest in design-stage safety Willingness to travel occasionally across the UK Candidates with both design and Health and Safety qualifications will be strongly positioned, but the practice is open to developing someone who shows the right blend of interest and capability. What's on Offer Hybrid working tailored to the individual Weekly office touch point with flexibility around remote working Workplace pension and employee support scheme covering healthcare, counselling and financial advice 22 days annual leave plus long service awards Annual bonus of around 2-3k if company turnover targets are met Direct mentoring and progression within a newly developed department Supportive working culture within a multi-disciplinary team
Dec 17, 2025
Full time
About the Company A long-established, multi-disciplinary architectural practice with 40+ staff is expanding its in-house Health and Safety function. The practice operates across five specialist teams, three of which focus on healthcare, with the others covering industrial, commercial and general architectural work. They deliver a broad range of projects from small refurbishments to major capital works up to 25m, including extensive healthcare estate upgrades, new clinics, internal reconfigurations, large extensions and industrial developments. They also support external partners on energy and decarbonisation schemes. The business has a strong order book and a down-to-earth culture, with a clear focus on collaborative working, technical quality and early-stage design integration. Over the past three years they have brought CDM and Health and Safety processes back in-house. The foundations have been built by two senior leaders who now need an additional professional to strengthen the department and support the growing project workload. The Role: This is a new position within the Health and Safety team, working closely with senior design and H&S leads to embed risk management at the earliest stages of design. You will be involved from Stage 0 onwards, supporting project teams and ensuring best practice is followed across both healthcare and commercial projects. The role will include office collaboration, remote working and travel to sites across the UK, depending on the needs of each project. Travel will always be fully expensed. This position offers the opportunity to contribute directly to the development of a growing in-house function and build a long-term career within a supportive environment. Key Responsibilities Support design teams by identifying, assessing and communicating design risks at early stages Provide Health and Safety advice across a range of project sectors and sizes Carry out site visits on a project-by-project basis Assist in maintaining and improving internal documentation and processes Collaborate with architects, technical teams and external consultants Contribute to achieving compliance with CDM regulations Help embed a proactive safety culture within the practice What They Are Looking For A background in design, architecture, or experience that allows you to understand and demonstrate design-related risk Health and Safety or CDM knowledge (qualifications are advantageous but not essential) Strong communication skills and the confidence to work closely with senior designers Someone who wants to grow within a developing department rather than simply set up systems A stable career history with a genuine interest in design-stage safety Willingness to travel occasionally across the UK Candidates with both design and Health and Safety qualifications will be strongly positioned, but the practice is open to developing someone who shows the right blend of interest and capability. What's on Offer Hybrid working tailored to the individual Weekly office touch point with flexibility around remote working Workplace pension and employee support scheme covering healthcare, counselling and financial advice 22 days annual leave plus long service awards Annual bonus of around 2-3k if company turnover targets are met Direct mentoring and progression within a newly developed department Supportive working culture within a multi-disciplinary team
The Role Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime. As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets. You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites. You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001. Key Responsibilities Troubleshooting and repair of hardware faults and the installation of spares or components as required Installation and decommission of managed equipment within the Data Centres and external customer sites Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments Accepting and taking ownership of fault escalations from internal teams Providing internal and external customers with timely updates on progress of incidents Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics Documentation of Data Centre equipment, service configuration and hardware solutions Carry out physical checks and audits as required by the business and its customers Update and maintain Claranet databases following all changes to equipment or assets Skills and Attributes Full UK manual driving licence A demonstrable passion for delivering exceptional customer service Demonstrable problem-solving and troubleshooting skills Ability and drive to create and maintain up-to-date documentation Ability to follow complex instructions for unfamiliar tasks A positive can-do attitude Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills Enthusiastic and highly motivated Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development:Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you! To view full job description please visit our careers page
Dec 17, 2025
Full time
The Role Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime. As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets. You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites. You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001. Key Responsibilities Troubleshooting and repair of hardware faults and the installation of spares or components as required Installation and decommission of managed equipment within the Data Centres and external customer sites Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments Accepting and taking ownership of fault escalations from internal teams Providing internal and external customers with timely updates on progress of incidents Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics Documentation of Data Centre equipment, service configuration and hardware solutions Carry out physical checks and audits as required by the business and its customers Update and maintain Claranet databases following all changes to equipment or assets Skills and Attributes Full UK manual driving licence A demonstrable passion for delivering exceptional customer service Demonstrable problem-solving and troubleshooting skills Ability and drive to create and maintain up-to-date documentation Ability to follow complex instructions for unfamiliar tasks A positive can-do attitude Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills Enthusiastic and highly motivated Benefits At Claranet, we go the extra mile with our people because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development:Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click apply we can t wait to meet you! To view full job description please visit our careers page
ServiceNow Architect Telco Background | 12+Month Contract | Inside IR35| Remote I am seeking a highly skilled ServiceNow Architect with strong Telco background to lead solution design, configuration, development, and implementation across multiple ServiceNow modules. The ideal candidate will have hands on experience delivering ServiceNow solutions in telecom BSS/OSS/Network environments, with deep expertise in CSM, Integrations, and TMF API frameworks. Knowledge of NowAssist and GenAI capabilities within ServiceNow is a strong advantage. This role requires a combination of technical expertise, solution design skills, and telco domain knowledge to build scalable, high quality ServiceNow solutions that support complex telco service management and operations landscapes. Key Responsibilities Solution Design & Architecture Lead end to end design and configuration of ServiceNow solutions for telco processes. Align solution architecture with CSDM 4.0+, CMDB best practices, and enterprise data models. Design telecom specific data models, service models, CI classes, and relationships using TNI (Telco Network Inventory) and extended CMDB classes. Create high level and low level design documents, process flows, and integration blueprints. If interested please forward your CV to - (see below) ServiceNow Architect Telco Background | 12+Month Contract | Inside IR35| Remote
Dec 17, 2025
Contractor
ServiceNow Architect Telco Background | 12+Month Contract | Inside IR35| Remote I am seeking a highly skilled ServiceNow Architect with strong Telco background to lead solution design, configuration, development, and implementation across multiple ServiceNow modules. The ideal candidate will have hands on experience delivering ServiceNow solutions in telecom BSS/OSS/Network environments, with deep expertise in CSM, Integrations, and TMF API frameworks. Knowledge of NowAssist and GenAI capabilities within ServiceNow is a strong advantage. This role requires a combination of technical expertise, solution design skills, and telco domain knowledge to build scalable, high quality ServiceNow solutions that support complex telco service management and operations landscapes. Key Responsibilities Solution Design & Architecture Lead end to end design and configuration of ServiceNow solutions for telco processes. Align solution architecture with CSDM 4.0+, CMDB best practices, and enterprise data models. Design telecom specific data models, service models, CI classes, and relationships using TNI (Telco Network Inventory) and extended CMDB classes. Create high level and low level design documents, process flows, and integration blueprints. If interested please forward your CV to - (see below) ServiceNow Architect Telco Background | 12+Month Contract | Inside IR35| Remote
Role: Microsoft Teams SME Location: London, UK Onsite (5 days) Inside IR35 Job description: We are looking for MS TEAMS SME with skills in PowerShell Scripting/MS Graph knowledge and understanding. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors Root cause analysis and service improvement solutions. Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics. Knowledge of App Centric Mgmt. for Teams Knowledge of API Registrations for Teams Apps both Delegated and Application levels. Able to accurately test new features to an enterprise comfortability level to raise a Change. Key responsibilities: Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services. Understanding of Teams Licensing and Communication Credits Troubleshoot and configure Teams, Channels, Private Channels and its members. Retention Policies, E-911 understanding, Device focused troubleshooting Configuring Messaging Policies, Meeting Policies, Delegations and Calendar Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts Knowledge of Teams related SharePoint/One Drive areas. Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs. Responsible for handling Level 3 service requests and operational activities. Coordination with different escalation teams during high-risk Incidents or Projects. Adheres to engineering methodologies, standards, and leading practices. Provide feedback regarding engineering methodologies and various user requirements. Produce accurate, brief, and clearly written documents tailored to audience needs and expectations. Execution of application environmental tasks as required for incident resolution. Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents. Respond to automated alerts on the health of systems. Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments. Ensures all work is carried out and documented in accordance with required standards, methods, and procedures. Teams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimize. Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame. Always be up to date on new Teams features and Security updates Key Skills: MS TEAMs SME with 10 to 12 Yrs of hands-on experience with MS TEAMS aspects. Certifications (MS-700) Planning, designing and implementing of M365 services Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit. Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc. Smart troubleshooting skills Knowledge of enterprise Mobility like EndPoint Manager Ability to work with solution architect for technical solution Ability to manage multiple tenants Good knowledge in ITSM tools like ServiceNow Good communication and articulation skills Flexible in shifting duty/Flexible in relocation
Dec 17, 2025
Contractor
Role: Microsoft Teams SME Location: London, UK Onsite (5 days) Inside IR35 Job description: We are looking for MS TEAMS SME with skills in PowerShell Scripting/MS Graph knowledge and understanding. Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors Root cause analysis and service improvement solutions. Knowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metrics. Knowledge of App Centric Mgmt. for Teams Knowledge of API Registrations for Teams Apps both Delegated and Application levels. Able to accurately test new features to an enterprise comfortability level to raise a Change. Key responsibilities: Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services. Understanding of Teams Licensing and Communication Credits Troubleshoot and configure Teams, Channels, Private Channels and its members. Retention Policies, E-911 understanding, Device focused troubleshooting Configuring Messaging Policies, Meeting Policies, Delegations and Calendar Knowledge on 3rd Party App Integration, External Access, Federation and Guest Accounts Knowledge of Teams related SharePoint/One Drive areas. Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs. Responsible for handling Level 3 service requests and operational activities. Coordination with different escalation teams during high-risk Incidents or Projects. Adheres to engineering methodologies, standards, and leading practices. Provide feedback regarding engineering methodologies and various user requirements. Produce accurate, brief, and clearly written documents tailored to audience needs and expectations. Execution of application environmental tasks as required for incident resolution. Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents. Respond to automated alerts on the health of systems. Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments. Ensures all work is carried out and documented in accordance with required standards, methods, and procedures. Teams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimize. Knowledge of Exchange, Entra, Teams PowerShell and associated Graph commands Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame. Always be up to date on new Teams features and Security updates Key Skills: MS TEAMs SME with 10 to 12 Yrs of hands-on experience with MS TEAMS aspects. Certifications (MS-700) Planning, designing and implementing of M365 services Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit. Knowledge on migration tools like Quest-on-Demand, Bittitan, Skysync etc. Smart troubleshooting skills Knowledge of enterprise Mobility like EndPoint Manager Ability to work with solution architect for technical solution Ability to manage multiple tenants Good knowledge in ITSM tools like ServiceNow Good communication and articulation skills Flexible in shifting duty/Flexible in relocation
Corporate Resources and Business Improvement The Corporate Resources and Business Improvement directorate is led by Dianne Tranmer. It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. This role is within the Digital Experience Unit (DEU), which is responsible for the delivery of all internal and external digital products and services at the GLA. About the team Digital and data services at the GLA play a critical role in enabling the delivery of the functions of the Mayor of London and the London Assembly, and a dedicated focus on user needs is critical to ensuring these services provide the best experience for our users. This matrix-managed role sits in the Product team, but will work with the Grant Services team; a newly formed team situated within the Digital Experience Unit who are designing a new service to support grants management across the GLA Group. Our portfolio of projects is not just focused on replacing systems but looking at the full end-to-end experience of grantees, grant making teams and other users, and the support provided to them through people, technology, policy and guidance. We have been engaging teams across the GLA to understand ways of working and pain points to help us understand what we can streamline, standardise and improve, and ultimately, design a new service that supports this. We are now in an exciting delivery phase and require additional project delivery support. About the role As Product Manager for the Grant Services team, you will be responsible for the planning, prioritisation and delivery of improved products and processes to support transformation and continuous improvement in this area, championing good practice, accessibility and a user-centred mindset. We require an experienced Product Manager to hit the ground running on supporting a number of active products in the grants and loans space, including: Salesforce GLA OPS Skills Gateway Jaspersoft This role will need to work in a complex delivery partner landscape that includes: Salesforce Hyphen8 Deloitte Internal system administrators GLA Finance / Transport for London The candidate would benefit from experience in working with enterprise architecture and/or the above products. They will need to develop and configure a set of product and platforms to create effective systems through integrations that may include SAP, DocuSign, Spotlight and others. What your day will look like: You'll work closely with grants programme teams to understand their funding requirements and translate these into product features and improvements in Salesforce, balancing stakeholder needs with realistic delivery timelines. You'll collaborate with the grants delivery team to prioritise the product backlog, making decisions about which enhancements move forward based on user needs, regulatory requirements, and organisational impact. You'll engage with users to gather feedback on the grants management system, identifying pain points and opportunities to streamline processes while maintaining compliance with funding and data protection requirements. You'll work alongside technical specialists and delivery partners to define requirements for system configurations, integrations with corporate systems and data migrations. You'll maintain product documentation including user stories and acceptance criteria, while participating in user acceptance testing and training activities to help grants officers adopt new features. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Experience and passion for working according to the Government Service Standard. Confident in promoting the benefits of it to others at all levels of management. Experience working in a multidisciplinary, agile team, often with differing reporting lines, based in or out of the office, with in-house staff and contractors, whilst managing multiple suppliers. Experience in managing multiple projects at once, maintaining roadmaps and setting direction and digital product strategy. Extensive experience working in a user-centred manner, drawing out user needs and building, testing and iterating user stories. Demonstrable track record of maintaining and improving digital services. Thorough understanding of digital trends, practices and directions. Experience of grants management and Salesforce is desirable. The core competencies that we will be shortlisting against (all level 3): Building and managing relationships - is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Communicating and influencing - is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. Problem solving - is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Michele Lambert / Helen Wilson would be happy to speak to you. Please contact them via . If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: Week of 19 - 26 January 2026 (may be subject to change) Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. More Support If you have a disability which makes submitting an online application form difficult, please contact .
Dec 17, 2025
Full time
Corporate Resources and Business Improvement The Corporate Resources and Business Improvement directorate is led by Dianne Tranmer. It is responsible for: People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. This role is within the Digital Experience Unit (DEU), which is responsible for the delivery of all internal and external digital products and services at the GLA. About the team Digital and data services at the GLA play a critical role in enabling the delivery of the functions of the Mayor of London and the London Assembly, and a dedicated focus on user needs is critical to ensuring these services provide the best experience for our users. This matrix-managed role sits in the Product team, but will work with the Grant Services team; a newly formed team situated within the Digital Experience Unit who are designing a new service to support grants management across the GLA Group. Our portfolio of projects is not just focused on replacing systems but looking at the full end-to-end experience of grantees, grant making teams and other users, and the support provided to them through people, technology, policy and guidance. We have been engaging teams across the GLA to understand ways of working and pain points to help us understand what we can streamline, standardise and improve, and ultimately, design a new service that supports this. We are now in an exciting delivery phase and require additional project delivery support. About the role As Product Manager for the Grant Services team, you will be responsible for the planning, prioritisation and delivery of improved products and processes to support transformation and continuous improvement in this area, championing good practice, accessibility and a user-centred mindset. We require an experienced Product Manager to hit the ground running on supporting a number of active products in the grants and loans space, including: Salesforce GLA OPS Skills Gateway Jaspersoft This role will need to work in a complex delivery partner landscape that includes: Salesforce Hyphen8 Deloitte Internal system administrators GLA Finance / Transport for London The candidate would benefit from experience in working with enterprise architecture and/or the above products. They will need to develop and configure a set of product and platforms to create effective systems through integrations that may include SAP, DocuSign, Spotlight and others. What your day will look like: You'll work closely with grants programme teams to understand their funding requirements and translate these into product features and improvements in Salesforce, balancing stakeholder needs with realistic delivery timelines. You'll collaborate with the grants delivery team to prioritise the product backlog, making decisions about which enhancements move forward based on user needs, regulatory requirements, and organisational impact. You'll engage with users to gather feedback on the grants management system, identifying pain points and opportunities to streamline processes while maintaining compliance with funding and data protection requirements. You'll work alongside technical specialists and delivery partners to define requirements for system configurations, integrations with corporate systems and data migrations. You'll maintain product documentation including user stories and acceptance criteria, while participating in user acceptance testing and training activities to help grants officers adopt new features. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Experience and passion for working according to the Government Service Standard. Confident in promoting the benefits of it to others at all levels of management. Experience working in a multidisciplinary, agile team, often with differing reporting lines, based in or out of the office, with in-house staff and contractors, whilst managing multiple suppliers. Experience in managing multiple projects at once, maintaining roadmaps and setting direction and digital product strategy. Extensive experience working in a user-centred manner, drawing out user needs and building, testing and iterating user stories. Demonstrable track record of maintaining and improving digital services. Thorough understanding of digital trends, practices and directions. Experience of grants management and Salesforce is desirable. The core competencies that we will be shortlisting against (all level 3): Building and managing relationships - is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Communicating and influencing - is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. Problem solving - is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the 'CV and Cover Letters' section' of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., "CV - applicant name - 012345) As part of GLA's continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Michele Lambert / Helen Wilson would be happy to speak to you. Please contact them via . If you have any questions about the recruitment process, contact the who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you'll be invited to an interview/assessment. The interview/assessment date is: Week of 19 - 26 January 2026 (may be subject to change) Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days' annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. More Support If you have a disability which makes submitting an online application form difficult, please contact .