Senior Finance Business Partner We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Senior Finance Business Partnerto act as a trusted advisor to senior leadership teams across network deployment, field operations, commercial and customer services Could that be you? If you are experienced in providing a high-quality financial insight within a capex-heavy, project-driven environment. We would love to hear from you. Here's why you'll love this role - Partner closely with senior leaders across build, commercial, and operations teams to influence key strategic and financial decisions. - Deliver insightful financial analysis and modelling that drives ROI, customer profitability, and long-term value. - Play a pivotal role in shaping pricing strategy through robust financial evaluation and scenario planning - Produce clear, high-impact reporting and dashboards that inform Executive and Board-level decision-making. - Lead budgeting, forecasting, and financial planning processes that directly support business growth and performance. - Act as a catalyst for strategic initiatives, identifying opportunities for cost optimisation and performance improvement. Here's why you'll be great in this role - Bringing proven finance expertise, you're a fully qualified accountant (ACA, ACCA, CIMA or equivalent) with a strong technical foundation. - With solid experience in a Finance Business Partner or FP&A role, you understand the dynamics of capex-intensive industries such as telecoms, utilities, or infrastructure. - Known for your analytical mindset, you excel at building robust financial models, scenario plans, and investment appraisals. - Confident in your use of data, you have advanced Excel skills and experience with tools like Anaplan or Adaptive Insights is a welcome advantage. - Driven by sound financial management, you bring a strong grasp of budgeting, cost control, and financial governance principles. - Collaborative by nature, you're skilled at working across teams and translating financial insights into clear, actionable messages for non-finance colleagues. The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role JBRP1_UKTJ
Dec 18, 2025
Full time
Senior Finance Business Partner We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Senior Finance Business Partnerto act as a trusted advisor to senior leadership teams across network deployment, field operations, commercial and customer services Could that be you? If you are experienced in providing a high-quality financial insight within a capex-heavy, project-driven environment. We would love to hear from you. Here's why you'll love this role - Partner closely with senior leaders across build, commercial, and operations teams to influence key strategic and financial decisions. - Deliver insightful financial analysis and modelling that drives ROI, customer profitability, and long-term value. - Play a pivotal role in shaping pricing strategy through robust financial evaluation and scenario planning - Produce clear, high-impact reporting and dashboards that inform Executive and Board-level decision-making. - Lead budgeting, forecasting, and financial planning processes that directly support business growth and performance. - Act as a catalyst for strategic initiatives, identifying opportunities for cost optimisation and performance improvement. Here's why you'll be great in this role - Bringing proven finance expertise, you're a fully qualified accountant (ACA, ACCA, CIMA or equivalent) with a strong technical foundation. - With solid experience in a Finance Business Partner or FP&A role, you understand the dynamics of capex-intensive industries such as telecoms, utilities, or infrastructure. - Known for your analytical mindset, you excel at building robust financial models, scenario plans, and investment appraisals. - Confident in your use of data, you have advanced Excel skills and experience with tools like Anaplan or Adaptive Insights is a welcome advantage. - Driven by sound financial management, you bring a strong grasp of budgeting, cost control, and financial governance principles. - Collaborative by nature, you're skilled at working across teams and translating financial insights into clear, actionable messages for non-finance colleagues. The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role JBRP1_UKTJ
Operations Manager Liverpool Up to £40K & Great Benefits Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation. At IT Answers , we ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group. This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision. What We Offer: Competitive salary (£35k - £40k) + performance bonus Pension and benefits Clear pathway into group-level or board-level leadership The opportunity to lead and shape the operations of a rapidly expanding international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams. Financial & Strategic Direction Support budgeting, cost control, margin improvement, and forecasting. Execute strategic plans set by Directors, ensuring real-world delivery. Lead cross-company initiatives and operational improvements. People & Culture Lead and develop department heads and senior staff. Build a unified, accountable, high-performance culture. Manage performance, support growth, and drive team cohesion. Skills & Experience: Required: 5 10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment. Strong commercial insight and experience managing multi-department performance. Proven ability to enhance operations, processes, and team alignment. Exceptional communication, leadership, and problem-solving skills. Calm, confident presence during escalations and critical events. Preferred: Natural ownership mindset with strong financial understanding. Process-driven, structured, and strategically minded. Empathetic, fair, but firm when needed a respected leader across teams. Why IT Answers? We re a global MSP with two decades of trusted delivery but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. If you re a driven, commercially sharp leader ready to make a real impact, we d love to hear from you. Apply now and help shape the next stage of the IT Answers Group journey.
Dec 18, 2025
Full time
Operations Manager Liverpool Up to £40K & Great Benefits Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation. At IT Answers , we ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group. This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision. What We Offer: Competitive salary (£35k - £40k) + performance bonus Pension and benefits Clear pathway into group-level or board-level leadership The opportunity to lead and shape the operations of a rapidly expanding international IT group Key Responsibilities of the Operations Manager: Operational Excellence Oversee day-to-day operations across three group companies. Ensure processes, structure, and service standards are consistently high. Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals. Commercial & Sales Performance Drive sales accountability, activity, and target achievement. Review pipelines, forecasting, pricing, and proposals. Support continued revenue growth and commercial decision-making. Service Delivery Leadership Ensure SLAs, response times, and service quality remain first-class. Improve processes, documentation, and technical standards. Act as a senior escalation point for key clients and internal teams. Financial & Strategic Direction Support budgeting, cost control, margin improvement, and forecasting. Execute strategic plans set by Directors, ensuring real-world delivery. Lead cross-company initiatives and operational improvements. People & Culture Lead and develop department heads and senior staff. Build a unified, accountable, high-performance culture. Manage performance, support growth, and drive team cohesion. Skills & Experience: Required: 5 10+ years senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment. Strong commercial insight and experience managing multi-department performance. Proven ability to enhance operations, processes, and team alignment. Exceptional communication, leadership, and problem-solving skills. Calm, confident presence during escalations and critical events. Preferred: Natural ownership mindset with strong financial understanding. Process-driven, structured, and strategically minded. Empathetic, fair, but firm when needed a respected leader across teams. Why IT Answers? We re a global MSP with two decades of trusted delivery but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses. If you re a driven, commercially sharp leader ready to make a real impact, we d love to hear from you. Apply now and help shape the next stage of the IT Answers Group journey.
Project Manager Structured Cabling Location: London Sector: Telecoms, Structured Cabling Systems (Cat 6 Data) Salary: £65,000 £75,000 + bonus, travel + excellent benefits Project Manager Structured Cabling: The Company A leading telecoms and cabling contractor operating across central London delivering full Design, Installation and Maintenance solutions for modern business connectivity. Their expertise covers structured cabling systems (Cat 5e, 6, 6a), internal fitout cabling on both new build cnstruction projects and within existing live building upgrades. With more than two decades of experience, they provide high-quality, bespoke structured cabling solutions on projects where reliability, security and precision matter. Project Manager Structured Cabling: The Role A superb opportunity for an experienced Project Manager with a strong structured cabling background (minimum 5 years) to lead multiple projects across the London region. You ll join a high-performing delivery team and take ownership of several live schemes, overseeing installation quality, commercial performance and operational control. Key Responsibilities Support Directors with the delivery of projects across the South East Lead 2 3 projects at any one time, including oversight of Site Managers Ensure high-quality installation of Cat 5/6/6e/7 cabling, including cabinet dressing Maintain full accountability for the quality of designated installations Produce accurate and timely internal and client-facing progress reports Work with teams to understand cabling layout, phasing and design requirements Ensure all works comply with company and statutory Health & Safety obligations Manage labour and subcontractors in line with company standards and best practice Undertake any training required to maintain essential accreditations Represent the business professionally and uphold company reputation Project Manager Structured Cabling: The Person CAT 6 structured cabling installation experience essential Minimum 5 years structured cabling site or project management experience Experience must be internal fitout cabling (not external fibre, broadband or civils) ECS/CSCS beneficial SSSTS/SMSTS desirable Prince2 or similar project management qualifications an advantage Excellent organisational and communication skills Commutable within the London region The Package Competitive salary + vehicle / car allowance or fuel card Bonus scheme Life cover and sickness cover Additional company benefits Opportunity to join a highly skilled team delivering major structured cabling projects
Dec 18, 2025
Full time
Project Manager Structured Cabling Location: London Sector: Telecoms, Structured Cabling Systems (Cat 6 Data) Salary: £65,000 £75,000 + bonus, travel + excellent benefits Project Manager Structured Cabling: The Company A leading telecoms and cabling contractor operating across central London delivering full Design, Installation and Maintenance solutions for modern business connectivity. Their expertise covers structured cabling systems (Cat 5e, 6, 6a), internal fitout cabling on both new build cnstruction projects and within existing live building upgrades. With more than two decades of experience, they provide high-quality, bespoke structured cabling solutions on projects where reliability, security and precision matter. Project Manager Structured Cabling: The Role A superb opportunity for an experienced Project Manager with a strong structured cabling background (minimum 5 years) to lead multiple projects across the London region. You ll join a high-performing delivery team and take ownership of several live schemes, overseeing installation quality, commercial performance and operational control. Key Responsibilities Support Directors with the delivery of projects across the South East Lead 2 3 projects at any one time, including oversight of Site Managers Ensure high-quality installation of Cat 5/6/6e/7 cabling, including cabinet dressing Maintain full accountability for the quality of designated installations Produce accurate and timely internal and client-facing progress reports Work with teams to understand cabling layout, phasing and design requirements Ensure all works comply with company and statutory Health & Safety obligations Manage labour and subcontractors in line with company standards and best practice Undertake any training required to maintain essential accreditations Represent the business professionally and uphold company reputation Project Manager Structured Cabling: The Person CAT 6 structured cabling installation experience essential Minimum 5 years structured cabling site or project management experience Experience must be internal fitout cabling (not external fibre, broadband or civils) ECS/CSCS beneficial SSSTS/SMSTS desirable Prince2 or similar project management qualifications an advantage Excellent organisational and communication skills Commutable within the London region The Package Competitive salary + vehicle / car allowance or fuel card Bonus scheme Life cover and sickness cover Additional company benefits Opportunity to join a highly skilled team delivering major structured cabling projects
Job Role: Temporary Accounts Administrator - Immediate Start Location: Wellington, Somerset Hours: 9am - 5pm, Monday to Friday Hourly rate: Up to 16.48 per hour (DOE) Benefits: We would love for you to join us, some of the great perks of temping through Office Angels include Weekly pay Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos Temporary candidate of the month award Temporary candidate lunches/treats Regular pay review Online timesheets A dedicated consultant as an additional layer of support We're recruiting for a methodical Accounts Administrator to join a fast-growing international business that's leading the way across multiple continents This is your opportunity to join a high-performing team where your skills will be valued, your ideas heard, and your career supported. This is initially a temporary role for 4 - 6 months however for the right candidate it may become permanent therefore you must be available immediately. What You'll Be Doing: Work with the Finance Manager to establish clear and best practice credit policies, protocols, and guidelines that reflect wider group objectives and minimum standards. Conduct thorough credit assessments and manage associated credit limits for new and existing customers. Key liaison with existing and future credit insurance agencies, ensuring regular and timely notifications and adherence to credit insurance policy conditions to avoid non-conformance. Diligently monitor outstanding balances, aging reports and cash-collection targets to reduce Days Sales Outstanding (DSO). Proactively engage with debtors via email, telecoms and virtual meetings to provide for smooth debt recovery, negotiate payment plans and resolve disputes. Collaborate with sales, legal and finance teams to escalate high-risk accounts to mitigate against credit risk and recommend write-offs or litigation where necessary. Management of a multi-currency debtor portfolio, ensuring accurate ledger postings that reflect bank account entries, and month-end close. Maintain accurate and well-managed credit accounts within the ERP system, providing timely administration for general account information, credit limit revisions, and hold/release statuses. Analyse debtor trends, prepare regular management reports and present actionable insights to senior leadership. Undertake ad-hoc reporting and project analysis, as required. What You'll Bring: Proficient Microsoft Office 365 skills, knowledge of SAP or a similar accounting software would be advantageous Analytical mindset with strong attention to detail and accuracy in reporting. Strong communication skills to clearly manage internal and external stakeholder relationships Comfortable to operate and influence at all levels of the group business management structure Strong reporting & presentation skills Interested? Send your CV to (url removed) or call Nicole on (phone number removed) to find out more. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 18, 2025
Seasonal
Job Role: Temporary Accounts Administrator - Immediate Start Location: Wellington, Somerset Hours: 9am - 5pm, Monday to Friday Hourly rate: Up to 16.48 per hour (DOE) Benefits: We would love for you to join us, some of the great perks of temping through Office Angels include Weekly pay Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos Temporary candidate of the month award Temporary candidate lunches/treats Regular pay review Online timesheets A dedicated consultant as an additional layer of support We're recruiting for a methodical Accounts Administrator to join a fast-growing international business that's leading the way across multiple continents This is your opportunity to join a high-performing team where your skills will be valued, your ideas heard, and your career supported. This is initially a temporary role for 4 - 6 months however for the right candidate it may become permanent therefore you must be available immediately. What You'll Be Doing: Work with the Finance Manager to establish clear and best practice credit policies, protocols, and guidelines that reflect wider group objectives and minimum standards. Conduct thorough credit assessments and manage associated credit limits for new and existing customers. Key liaison with existing and future credit insurance agencies, ensuring regular and timely notifications and adherence to credit insurance policy conditions to avoid non-conformance. Diligently monitor outstanding balances, aging reports and cash-collection targets to reduce Days Sales Outstanding (DSO). Proactively engage with debtors via email, telecoms and virtual meetings to provide for smooth debt recovery, negotiate payment plans and resolve disputes. Collaborate with sales, legal and finance teams to escalate high-risk accounts to mitigate against credit risk and recommend write-offs or litigation where necessary. Management of a multi-currency debtor portfolio, ensuring accurate ledger postings that reflect bank account entries, and month-end close. Maintain accurate and well-managed credit accounts within the ERP system, providing timely administration for general account information, credit limit revisions, and hold/release statuses. Analyse debtor trends, prepare regular management reports and present actionable insights to senior leadership. Undertake ad-hoc reporting and project analysis, as required. What You'll Bring: Proficient Microsoft Office 365 skills, knowledge of SAP or a similar accounting software would be advantageous Analytical mindset with strong attention to detail and accuracy in reporting. Strong communication skills to clearly manage internal and external stakeholder relationships Comfortable to operate and influence at all levels of the group business management structure Strong reporting & presentation skills Interested? Send your CV to (url removed) or call Nicole on (phone number removed) to find out more. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT As an IT Support Analyst you will play a crucial role in maintaining the stability and security of our internal IT systems, reporting directly to the Digital Operations Manager. You will be responsible for ensuring that our 90 office-based staff have the necessary resources and support to work efficiently in our single office location, while adhering to best practices in IT security and management. You will be a key point of contact for technical assistance, demonstrating excellent communication skills and a professional approach to problem-solving and IT Service Management (ITSM). We are looking for someone keen to learn new technologies and continuously improve their skill set, with a view to starting in early 2026. Key Responsibilities: Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs). Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets). Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational. Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction. Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs. Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices. Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits. Assist with IT-related projects such as system upgrades, migrations, and process automation. Create, update, and maintain technical documentation and user guidance. Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and escalate complex issues when appropriate. Champion the use of self-service IT resources and provide basic training and guidance to users. Manage event support, including setting up AV and live stream equipment. Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration. Skills and Qualifications: Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. A keen interest in learning new technologies and a proactive approach to professional development. A professional approach to work, problem-solving, and adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. A passion for process improvement eg joiners/movers/leavers process Systems used: Google Workspace and Administration Microsoft, including Office 365 and Intune Cloud; GCP, Azure and AWS Jira and Confluence for ITSM processes People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Dec 18, 2025
Full time
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT As an IT Support Analyst you will play a crucial role in maintaining the stability and security of our internal IT systems, reporting directly to the Digital Operations Manager. You will be responsible for ensuring that our 90 office-based staff have the necessary resources and support to work efficiently in our single office location, while adhering to best practices in IT security and management. You will be a key point of contact for technical assistance, demonstrating excellent communication skills and a professional approach to problem-solving and IT Service Management (ITSM). We are looking for someone keen to learn new technologies and continuously improve their skill set, with a view to starting in early 2026. Key Responsibilities: Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs). Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets). Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational. Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction. Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs. Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices. Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits. Assist with IT-related projects such as system upgrades, migrations, and process automation. Create, update, and maintain technical documentation and user guidance. Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and escalate complex issues when appropriate. Champion the use of self-service IT resources and provide basic training and guidance to users. Manage event support, including setting up AV and live stream equipment. Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration. Skills and Qualifications: Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. A keen interest in learning new technologies and a proactive approach to professional development. A professional approach to work, problem-solving, and adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. A passion for process improvement eg joiners/movers/leavers process Systems used: Google Workspace and Administration Microsoft, including Office 365 and Intune Cloud; GCP, Azure and AWS Jira and Confluence for ITSM processes People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Customer Journey Design Manager While our preference is for candidates to be based in our Reading or London offices, we re flexible and happy to consider other UK office locations. Company Description My client is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, they specialize in empowering businesses with the best solutions from the world's leading providers. They're specialists in: Microsoft Modern Work Cybersecurity Contact Centre Technology Mobile Solutions Communications & Connectivity With nearly 15,000 customers, they're just scratching the surface of their potential. Many of their clients currently benefit from one or two of their technologies, presenting an incredible opportunity to introduce them to their full suite of market-leading solutions. Job Description Are you passionate about IT & telecoms? Do you thrive in a fast-paced, innovative environment? My client is on a mission to to be their customer s most trusted advisor for cloud-based technologies. They re looking for passionate and talented individuals to join the dynamic team. What will you be doing? You ll be responsible for designing, documenting, mapping, and delivering seamless, customer-led experiences across the full lifecycle from discovery and onboarding, through usage and support, to renewal and retention. Working collaboratively with cross-functional teams, you ll use data, insight, and design thinking to identify opportunities, shape solutions, and implement improvements that enhance customer satisfaction and operational efficiency. You ll contribute to journey mapping, service design activities, and help embed a culture of continuous improvement across the organisation. This includes supporting the creation of service design packs, standard operating procedures, and operational processes that align with business and customer needs. A strong understanding of journey mapping principles and tools will help ensure the experiences you help shape are intuitive, user-friendly, and accessible Accountabilities and Deliverables: Contribute to customer journey initiatives across key lifecycle stages (e.g. discover, buy, join, manage, support, renew). Research and map current and future state journeys, identifying pain points and opportunities for improvement. Use customer insight, Ml and data analysis to inform design decisions and support prioritisation. Use quantitative and qualitative insight (including methodologies such as Voice of the Customer (VOC), Voice of the Employee (VOE), to conduct research, root cause analysis, and define improvements across customer journeys, policies, processes, and systems. Facilitate workshops and discussions with stakeholders to ensure business context, needs, and risks are understood. Produce and present clear, engaging updates to all levels of stakeholders, sharing customer insights, risks, opportunities, and progress in a meaningful way. Incorporate multiple perspectives when defining solutions and service experience to ensure relevance and feasibility. Manage the governance and continuous improvement of the Customer Experience Journey Blueprint and principles, educating the wider business and facilitating adoption of customer-centric ways of working. Collaborate with product owners, engineers, marketers, operational teams and third-party providers to support customer-led solutions - Making sound design decisions, bringing the customer and user perspective to the forefront, and challenging constraints where needed Support the development of journey design documentation, including journey maps, delivery plans, operational processes, and SOPs. Use consistent mapping methodologies to define the key moments of truth for customers and identifying opportunities to remove pain and add brand moments at key interactions and touchpoints Stay informed on competitor activity and market trends to help shape future customer experiences and strategic direction. Core Competencies: Customer Journey Expertise Proven experience designing and improving customer journeys with a strong focus on customer outcomes. Analytical Thinking Ability to translate data and insight into actionable improvements and decisions. Stakeholder Engagement Strong communication skills with experience engaging customers, technical teams, third parties and senior leadership - Effective in communicating ideas, issues, and implications to technical and non-technical audiences. Cross-Functional Collaboration Comfortable working across teams and removing barriers in a collaborative way. Continuous Improvement Experience capturing, documenting, and driving ownership of improvement initiatives. Service Design & UX Passion Enthusiastic about service design, customer experience, continuous improvement, and UX. Design Community Contribution Actively shares knowledge and embeds design principles across product, service, and customer journeys. Supplier Management Confident in managing supplier relationships and driving performance against SLAs, KPIs, and OKRs. Tool Proficiency Familiarity with UX and CX design tools and methodologies (e.g.Mural, Miro, UXPressia, Qualtrics). Research & Design Thinking Skilled in qualitative research, insight gathering, and applying design thinking methods. What else looks good for this role: Understanding of CX metrics (e.g. CSAT, NPS) and how to apply them Passionate about Customer Experience, Managed Services, and has strong technical, commercial and market knowledge Experience in Managed Service Provider or IT and Telecoms environment desirable but not essential Exposure to ITIL, Lean Six Sigma, or service management principles. Experience working in agile environments and applying design thinking methods. Qualifications 3+ years of experience in customer journey design, product owner, service design, or customer experience roles. Proven ability to support customer-led improvements in cross-functional environments. Understanding of the difference between customer experience design and process design and ability to contribute to both. Exposure to UX design principles and tools. ITIL Foundation and Lean Six Sigma Green Belt preferred. Experience in supplier management and performance tracking (SLAs, KPIs, OKRs) Additional Information Why my client? Competitive Salary Company Pension 22 days holiday Balance + UK Bank Holidays - with increased annual leave based on length of service They work a 9-day fortnight every other Friday off Life Assurance 4x Annual Salary Optional Health Insurance Bupa Optional Health Cash Plan Health Shield Bike to Work Scheme Season Ticket Commuter Loan Annual Company Celebrations Hybrid-Working Policy You will be contracted to work from the office however, my client operates a non-contractual Hybrid Working Policy whereby you will be required to be in the office 3 days a week minimum with 2 days from home. You will also be required to travel to the various company offices with occasional overnight stay needed. The recruitment journey We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview and possibly a follow up interview and competency testing depending on the role requirements.
Dec 17, 2025
Full time
Customer Journey Design Manager While our preference is for candidates to be based in our Reading or London offices, we re flexible and happy to consider other UK office locations. Company Description My client is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, they specialize in empowering businesses with the best solutions from the world's leading providers. They're specialists in: Microsoft Modern Work Cybersecurity Contact Centre Technology Mobile Solutions Communications & Connectivity With nearly 15,000 customers, they're just scratching the surface of their potential. Many of their clients currently benefit from one or two of their technologies, presenting an incredible opportunity to introduce them to their full suite of market-leading solutions. Job Description Are you passionate about IT & telecoms? Do you thrive in a fast-paced, innovative environment? My client is on a mission to to be their customer s most trusted advisor for cloud-based technologies. They re looking for passionate and talented individuals to join the dynamic team. What will you be doing? You ll be responsible for designing, documenting, mapping, and delivering seamless, customer-led experiences across the full lifecycle from discovery and onboarding, through usage and support, to renewal and retention. Working collaboratively with cross-functional teams, you ll use data, insight, and design thinking to identify opportunities, shape solutions, and implement improvements that enhance customer satisfaction and operational efficiency. You ll contribute to journey mapping, service design activities, and help embed a culture of continuous improvement across the organisation. This includes supporting the creation of service design packs, standard operating procedures, and operational processes that align with business and customer needs. A strong understanding of journey mapping principles and tools will help ensure the experiences you help shape are intuitive, user-friendly, and accessible Accountabilities and Deliverables: Contribute to customer journey initiatives across key lifecycle stages (e.g. discover, buy, join, manage, support, renew). Research and map current and future state journeys, identifying pain points and opportunities for improvement. Use customer insight, Ml and data analysis to inform design decisions and support prioritisation. Use quantitative and qualitative insight (including methodologies such as Voice of the Customer (VOC), Voice of the Employee (VOE), to conduct research, root cause analysis, and define improvements across customer journeys, policies, processes, and systems. Facilitate workshops and discussions with stakeholders to ensure business context, needs, and risks are understood. Produce and present clear, engaging updates to all levels of stakeholders, sharing customer insights, risks, opportunities, and progress in a meaningful way. Incorporate multiple perspectives when defining solutions and service experience to ensure relevance and feasibility. Manage the governance and continuous improvement of the Customer Experience Journey Blueprint and principles, educating the wider business and facilitating adoption of customer-centric ways of working. Collaborate with product owners, engineers, marketers, operational teams and third-party providers to support customer-led solutions - Making sound design decisions, bringing the customer and user perspective to the forefront, and challenging constraints where needed Support the development of journey design documentation, including journey maps, delivery plans, operational processes, and SOPs. Use consistent mapping methodologies to define the key moments of truth for customers and identifying opportunities to remove pain and add brand moments at key interactions and touchpoints Stay informed on competitor activity and market trends to help shape future customer experiences and strategic direction. Core Competencies: Customer Journey Expertise Proven experience designing and improving customer journeys with a strong focus on customer outcomes. Analytical Thinking Ability to translate data and insight into actionable improvements and decisions. Stakeholder Engagement Strong communication skills with experience engaging customers, technical teams, third parties and senior leadership - Effective in communicating ideas, issues, and implications to technical and non-technical audiences. Cross-Functional Collaboration Comfortable working across teams and removing barriers in a collaborative way. Continuous Improvement Experience capturing, documenting, and driving ownership of improvement initiatives. Service Design & UX Passion Enthusiastic about service design, customer experience, continuous improvement, and UX. Design Community Contribution Actively shares knowledge and embeds design principles across product, service, and customer journeys. Supplier Management Confident in managing supplier relationships and driving performance against SLAs, KPIs, and OKRs. Tool Proficiency Familiarity with UX and CX design tools and methodologies (e.g.Mural, Miro, UXPressia, Qualtrics). Research & Design Thinking Skilled in qualitative research, insight gathering, and applying design thinking methods. What else looks good for this role: Understanding of CX metrics (e.g. CSAT, NPS) and how to apply them Passionate about Customer Experience, Managed Services, and has strong technical, commercial and market knowledge Experience in Managed Service Provider or IT and Telecoms environment desirable but not essential Exposure to ITIL, Lean Six Sigma, or service management principles. Experience working in agile environments and applying design thinking methods. Qualifications 3+ years of experience in customer journey design, product owner, service design, or customer experience roles. Proven ability to support customer-led improvements in cross-functional environments. Understanding of the difference between customer experience design and process design and ability to contribute to both. Exposure to UX design principles and tools. ITIL Foundation and Lean Six Sigma Green Belt preferred. Experience in supplier management and performance tracking (SLAs, KPIs, OKRs) Additional Information Why my client? Competitive Salary Company Pension 22 days holiday Balance + UK Bank Holidays - with increased annual leave based on length of service They work a 9-day fortnight every other Friday off Life Assurance 4x Annual Salary Optional Health Insurance Bupa Optional Health Cash Plan Health Shield Bike to Work Scheme Season Ticket Commuter Loan Annual Company Celebrations Hybrid-Working Policy You will be contracted to work from the office however, my client operates a non-contractual Hybrid Working Policy whereby you will be required to be in the office 3 days a week minimum with 2 days from home. You will also be required to travel to the various company offices with occasional overnight stay needed. The recruitment journey We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview and possibly a follow up interview and competency testing depending on the role requirements.
Voice Design Engineer (Cloud, API, Integration) - Sheffield and Remote - 6 months+ Blue chip client is looking for a Voice Design Engineer Role is based 3 days per week onsite in Sheffield and 2 days per week remote Description CONTRACTOR MUST BE ELIGIBLE FOR BPSS MUST BE PAYE THROUGH UMBRELLA - INSIDE IR35 Role Description: If you're looking to take an exciting new direction with your career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. Our International Wealth and Personal Banking (iWPB) business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients. The client is on a journey to fully modernise its end-to-end technology estate. This will allow all iWPB brands to redefine its proposition to be truly customer centric and competitive in the market, whilst also becoming radically more efficient and resilient To deliver this, a programme of work to replace the telephony estate is mobilising to initially focus on delivering a new proposition built on an end-to-end modern technology stack, delivering a world class colleague experience. This role will involve working with partners globally and across different global functions to deliver a consistent and efficient journey for our colleagues to enable the business vision. We have an opening for a Design Engineer Specialist, which offers an exciting, challenging and visible opportunity to join the Voice team, working with agility and striving to achieve service excellence through all aspects of delivery. The Engineer Design Specialist supports the development of an end-to-end solution to deliver to business outcomes, working closely with the design, engineering, propositions, and business teams. They are responsible for delivering in line with global patterns and strategies where appropriate and to align business requirements to technology solutions. They will provide consistent solution designs which will deliver expected Business Outcomes, satisfy all relevant regulatory requirements, and mitigate identified operational risks. Their primary stakeholders are Product Owners/Business, Technical Leads, Platform and Value Stream architects, and PODs. They will be accountable for: Product Evaluation The Vendor experience technology space is crowded and rapidly evolving with many competing vendors, the business will need to be supported in selecting products that meet their needs and requirements Risks and issues associated with vendor choices will need to be clearly articulated in terminology that can be consumed by the business, procurement and technology partners Impacts on the existing enterprise environment will need to be assessed in order to support informed decisions. Solution Design Defining the detailed end to end design for products and features in a way that supports the execution of the iWPB technology strategy and Future State Architecture (FSA) roadmap, articulating and addressing associated architectural risks, issues and technical debt Translating the requirements created by business analysts into the design for that solution, ensuring the products and services meet the customer needs and expected Business Outcomes Engage with relevant Stakeholders, Platform and Enterprise Architects who inform solution design Ensuring the design of the solutions are cost effective and maintained through the agile development life cycle, managing the flow of the backlog of design activities Understanding the impacts of the solution on the existing enterprise architecture and proactively managing any risks or issues that may arise Ensuring the Non-Functional Requirements are consistently defined and architected into the design Communication The client is a complex organisation with many external and internal stakeholders, communication is critical and must be adapted to the stakeholder group. Risk Management Effectively manage & escalate risks/issues, to ensure there are no surprises for the PM &/or stakeholder where appropriate Governance Ensuring the architecture undergoes appropriate level of assessment at the right stage throughout the agile process in line with the iWPB Governance process ensuring adherence to the Functional Instructional Manual Production of relevant risk based architecture deliverables are completed in accordance with iWPB governance process and quality standards Appropriate level of governance for any decisions when deviating from Reference Architectures, Strategies, Patterns or Policies Peer review and solutions design decision making verification and traceability Design Mindset Collaborating with the Enterprise, Platform and Value Stream stakeholders to evolve the architectural strategy and roadmap; looking for opportunities to improve the current landscape/enterprise Identify dependencies across multiple Platforms and Value & Sub-Value Streams; awareness of projects/strategies outside of the Value Stream Developing and growing a skill set to design for cloud and for resilient, robust, secure, adaptable and flexible solution Act as interface to other architectural groups both regional and at Group level Leadership Providing leadership with individual PODs or working with a number of PODs to ensure consistency of direction Key Skills Delivery experience Strong analytical and problem solving skills Technical expertise across Cloud Services, API and Integration, Telecoms, Digital domains Capability to influence and champion new ideas and technical direction within the organization Cloud certification or familiarisation with Cloud is beneficial (although support for certification will be supported within the role for the right candidate) Ability to collaborate with the Business and Engineers to ensure solutions adhere to principles and direction set Ability to breakdown non-functional requirements into Infrastructure and Security designs Excellent Communication skills and the ability to adapt verbal and written communications to the appropriate audience to communicate at the right level Responsible for significant architectural decisions and provide justification for decisions taken Technical and business stakeholder management from developers to executive management Good understanding of the Business Functional Domains (with at least one function end to end); Operations and Frontline activities Awareness of Infrastructure Design and concepts Awareness on Integration concepts, techniques and patterns. Knowledge of: o Data modelling and Data Architecture concepts o APIs and Messaging infrastructure and standards o Security concepts and design Key Behaviours Approachable manner and be a supportive team member with a collaborative attitude within a demanding, fun, fast paced Agile environment Proactive An abundance of drive, motivation, determination, dedication, resiliency, honesty and enthusiasm Personal maturity and confidence to listen, reflect and adapt upon what others communicate to you Excellent Stakeholder Management Keen Learner; Demonstrates Continuous Improvement Pragmatic Flexibility and composed under pressure Ownership Capable of communicating based upon the target audience Cultural awareness and sensitivity Builds Networks Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Dec 17, 2025
Contractor
Voice Design Engineer (Cloud, API, Integration) - Sheffield and Remote - 6 months+ Blue chip client is looking for a Voice Design Engineer Role is based 3 days per week onsite in Sheffield and 2 days per week remote Description CONTRACTOR MUST BE ELIGIBLE FOR BPSS MUST BE PAYE THROUGH UMBRELLA - INSIDE IR35 Role Description: If you're looking to take an exciting new direction with your career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. Our International Wealth and Personal Banking (iWPB) business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients. The client is on a journey to fully modernise its end-to-end technology estate. This will allow all iWPB brands to redefine its proposition to be truly customer centric and competitive in the market, whilst also becoming radically more efficient and resilient To deliver this, a programme of work to replace the telephony estate is mobilising to initially focus on delivering a new proposition built on an end-to-end modern technology stack, delivering a world class colleague experience. This role will involve working with partners globally and across different global functions to deliver a consistent and efficient journey for our colleagues to enable the business vision. We have an opening for a Design Engineer Specialist, which offers an exciting, challenging and visible opportunity to join the Voice team, working with agility and striving to achieve service excellence through all aspects of delivery. The Engineer Design Specialist supports the development of an end-to-end solution to deliver to business outcomes, working closely with the design, engineering, propositions, and business teams. They are responsible for delivering in line with global patterns and strategies where appropriate and to align business requirements to technology solutions. They will provide consistent solution designs which will deliver expected Business Outcomes, satisfy all relevant regulatory requirements, and mitigate identified operational risks. Their primary stakeholders are Product Owners/Business, Technical Leads, Platform and Value Stream architects, and PODs. They will be accountable for: Product Evaluation The Vendor experience technology space is crowded and rapidly evolving with many competing vendors, the business will need to be supported in selecting products that meet their needs and requirements Risks and issues associated with vendor choices will need to be clearly articulated in terminology that can be consumed by the business, procurement and technology partners Impacts on the existing enterprise environment will need to be assessed in order to support informed decisions. Solution Design Defining the detailed end to end design for products and features in a way that supports the execution of the iWPB technology strategy and Future State Architecture (FSA) roadmap, articulating and addressing associated architectural risks, issues and technical debt Translating the requirements created by business analysts into the design for that solution, ensuring the products and services meet the customer needs and expected Business Outcomes Engage with relevant Stakeholders, Platform and Enterprise Architects who inform solution design Ensuring the design of the solutions are cost effective and maintained through the agile development life cycle, managing the flow of the backlog of design activities Understanding the impacts of the solution on the existing enterprise architecture and proactively managing any risks or issues that may arise Ensuring the Non-Functional Requirements are consistently defined and architected into the design Communication The client is a complex organisation with many external and internal stakeholders, communication is critical and must be adapted to the stakeholder group. Risk Management Effectively manage & escalate risks/issues, to ensure there are no surprises for the PM &/or stakeholder where appropriate Governance Ensuring the architecture undergoes appropriate level of assessment at the right stage throughout the agile process in line with the iWPB Governance process ensuring adherence to the Functional Instructional Manual Production of relevant risk based architecture deliverables are completed in accordance with iWPB governance process and quality standards Appropriate level of governance for any decisions when deviating from Reference Architectures, Strategies, Patterns or Policies Peer review and solutions design decision making verification and traceability Design Mindset Collaborating with the Enterprise, Platform and Value Stream stakeholders to evolve the architectural strategy and roadmap; looking for opportunities to improve the current landscape/enterprise Identify dependencies across multiple Platforms and Value & Sub-Value Streams; awareness of projects/strategies outside of the Value Stream Developing and growing a skill set to design for cloud and for resilient, robust, secure, adaptable and flexible solution Act as interface to other architectural groups both regional and at Group level Leadership Providing leadership with individual PODs or working with a number of PODs to ensure consistency of direction Key Skills Delivery experience Strong analytical and problem solving skills Technical expertise across Cloud Services, API and Integration, Telecoms, Digital domains Capability to influence and champion new ideas and technical direction within the organization Cloud certification or familiarisation with Cloud is beneficial (although support for certification will be supported within the role for the right candidate) Ability to collaborate with the Business and Engineers to ensure solutions adhere to principles and direction set Ability to breakdown non-functional requirements into Infrastructure and Security designs Excellent Communication skills and the ability to adapt verbal and written communications to the appropriate audience to communicate at the right level Responsible for significant architectural decisions and provide justification for decisions taken Technical and business stakeholder management from developers to executive management Good understanding of the Business Functional Domains (with at least one function end to end); Operations and Frontline activities Awareness of Infrastructure Design and concepts Awareness on Integration concepts, techniques and patterns. Knowledge of: o Data modelling and Data Architecture concepts o APIs and Messaging infrastructure and standards o Security concepts and design Key Behaviours Approachable manner and be a supportive team member with a collaborative attitude within a demanding, fun, fast paced Agile environment Proactive An abundance of drive, motivation, determination, dedication, resiliency, honesty and enthusiasm Personal maturity and confidence to listen, reflect and adapt upon what others communicate to you Excellent Stakeholder Management Keen Learner; Demonstrates Continuous Improvement Pragmatic Flexibility and composed under pressure Ownership Capable of communicating based upon the target audience Cultural awareness and sensitivity Builds Networks Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Voice Design Engineer (Cloud, API, Integration) - Sheffield and Remote - 6 months+ Blue chip client is looking for a Voice Design Engineer Role is based 3 days per week onsite in Sheffield and 2 days per week remote Description CONTRACTOR MUST BE ELIGIBLE FOR BPSS MUST BE PAYE THROUGH UMBRELLA - INSIDE IR35 Role Description: If you're looking to take an exciting new direction with your career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. Our International Wealth and Personal Banking (iWPB) business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients. The client is on a journey to fully modernise its end-to-end technology estate. This will allow all iWPB brands to redefine its proposition to be truly customer centric and competitive in the market, whilst also becoming radically more efficient and resilient To deliver this, a programme of work to replace the telephony estate is mobilising to initially focus on delivering a new proposition built on an end-to-end modern technology stack, delivering a world class colleague experience. This role will involve working with partners globally and across different global functions to deliver a consistent and efficient journey for our colleagues to enable the business vision. We have an opening for a Design Engineer Specialist, which offers an exciting, challenging and visible opportunity to join the Voice team, working with agility and striving to achieve service excellence through all aspects of delivery. The Engineer Design Specialist supports the development of an end-to-end solution to deliver to business outcomes, working closely with the design, engineering, propositions, and business teams. They are responsible for delivering in line with global patterns and strategies where appropriate and to align business requirements to technology solutions. They will provide consistent solution designs which will deliver expected Business Outcomes, satisfy all relevant regulatory requirements, and mitigate identified operational risks. Their primary stakeholders are Product Owners/Business, Technical Leads, Platform and Value Stream architects, and PODs. They will be accountable for: Product Evaluation The Vendor experience technology space is crowded and rapidly evolving with many competing vendors, the business will need to be supported in selecting products that meet their needs and requirements Risks and issues associated with vendor choices will need to be clearly articulated in terminology that can be consumed by the business, procurement and technology partners Impacts on the existing enterprise environment will need to be assessed in order to support informed decisions. Solution Design Defining the detailed end to end design for products and features in a way that supports the execution of the iWPB technology strategy and Future State Architecture (FSA) roadmap, articulating and addressing associated architectural risks, issues and technical debt Translating the requirements created by business analysts into the design for that solution, ensuring the products and services meet the customer needs and expected Business Outcomes Engage with relevant Stakeholders, Platform and Enterprise Architects who inform solution design Ensuring the design of the solutions are cost effective and maintained through the agile development life cycle, managing the flow of the backlog of design activities Understanding the impacts of the solution on the existing enterprise architecture and proactively managing any risks or issues that may arise Ensuring the Non-Functional Requirements are consistently defined and architected into the design Communication The client is a complex organisation with many external and internal stakeholders, communication is critical and must be adapted to the stakeholder group. Risk Management Effectively manage & escalate risks/issues, to ensure there are no surprises for the PM &/or stakeholder where appropriate Governance Ensuring the architecture undergoes appropriate level of assessment at the right stage throughout the agile process in line with the iWPB Governance process ensuring adherence to the Functional Instructional Manual Production of relevant risk based architecture deliverables are completed in accordance with iWPB governance process and quality standards Appropriate level of governance for any decisions when deviating from Reference Architectures, Strategies, Patterns or Policies Peer review and solutions design decision making verification and traceability Design Mindset Collaborating with the Enterprise, Platform and Value Stream stakeholders to evolve the architectural strategy and roadmap; looking for opportunities to improve the current landscape/enterprise Identify dependencies across multiple Platforms and Value & Sub-Value Streams; awareness of projects/strategies outside of the Value Stream Developing and growing a skill set to design for cloud and for resilient, robust, secure, adaptable and flexible solution Act as interface to other architectural groups both regional and at Group level Leadership Providing leadership with individual PODs or working with a number of PODs to ensure consistency of direction Key Skills Delivery experience Strong analytical and problem solving skills Technical expertise across Cloud Services, API and Integration, Telecoms, Digital domains Capability to influence and champion new ideas and technical direction within the organization Cloud certification or familiarisation with Cloud is beneficial (although support for certification will be supported within the role for the right candidate) Ability to collaborate with the Business and Engineers to ensure solutions adhere to principles and direction set Ability to breakdown non-functional requirements into Infrastructure and Security designs Excellent Communication skills and the ability to adapt verbal and written communications to the appropriate audience to communicate at the right level Responsible for significant architectural decisions and provide justification for decisions taken Technical and business stakeholder management from developers to executive management Good understanding of the Business Functional Domains (with at least one function end to end); Operations and Frontline activities Awareness of Infrastructure Design and concepts Awareness on Integration concepts, techniques and patterns. Knowledge of: o Data modelling and Data Architecture concepts o APIs and Messaging infrastructure and standards o Security concepts and design Key Behaviours Approachable manner and be a supportive team member with a collaborative attitude within a demanding, fun, fast paced Agile environment Proactive An abundance of drive, motivation, determination, dedication, resiliency, honesty and enthusiasm Personal maturity and confidence to listen, reflect and adapt upon what others communicate to you Excellent Stakeholder Management Keen Learner; Demonstrates Continuous Improvement Pragmatic Flexibility and composed under pressure Ownership Capable of communicating based upon the target audience Cultural awareness and sensitivity Builds Networks Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Dec 16, 2025
Contractor
Voice Design Engineer (Cloud, API, Integration) - Sheffield and Remote - 6 months+ Blue chip client is looking for a Voice Design Engineer Role is based 3 days per week onsite in Sheffield and 2 days per week remote Description CONTRACTOR MUST BE ELIGIBLE FOR BPSS MUST BE PAYE THROUGH UMBRELLA - INSIDE IR35 Role Description: If you're looking to take an exciting new direction with your career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. Our International Wealth and Personal Banking (iWPB) business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients. The client is on a journey to fully modernise its end-to-end technology estate. This will allow all iWPB brands to redefine its proposition to be truly customer centric and competitive in the market, whilst also becoming radically more efficient and resilient To deliver this, a programme of work to replace the telephony estate is mobilising to initially focus on delivering a new proposition built on an end-to-end modern technology stack, delivering a world class colleague experience. This role will involve working with partners globally and across different global functions to deliver a consistent and efficient journey for our colleagues to enable the business vision. We have an opening for a Design Engineer Specialist, which offers an exciting, challenging and visible opportunity to join the Voice team, working with agility and striving to achieve service excellence through all aspects of delivery. The Engineer Design Specialist supports the development of an end-to-end solution to deliver to business outcomes, working closely with the design, engineering, propositions, and business teams. They are responsible for delivering in line with global patterns and strategies where appropriate and to align business requirements to technology solutions. They will provide consistent solution designs which will deliver expected Business Outcomes, satisfy all relevant regulatory requirements, and mitigate identified operational risks. Their primary stakeholders are Product Owners/Business, Technical Leads, Platform and Value Stream architects, and PODs. They will be accountable for: Product Evaluation The Vendor experience technology space is crowded and rapidly evolving with many competing vendors, the business will need to be supported in selecting products that meet their needs and requirements Risks and issues associated with vendor choices will need to be clearly articulated in terminology that can be consumed by the business, procurement and technology partners Impacts on the existing enterprise environment will need to be assessed in order to support informed decisions. Solution Design Defining the detailed end to end design for products and features in a way that supports the execution of the iWPB technology strategy and Future State Architecture (FSA) roadmap, articulating and addressing associated architectural risks, issues and technical debt Translating the requirements created by business analysts into the design for that solution, ensuring the products and services meet the customer needs and expected Business Outcomes Engage with relevant Stakeholders, Platform and Enterprise Architects who inform solution design Ensuring the design of the solutions are cost effective and maintained through the agile development life cycle, managing the flow of the backlog of design activities Understanding the impacts of the solution on the existing enterprise architecture and proactively managing any risks or issues that may arise Ensuring the Non-Functional Requirements are consistently defined and architected into the design Communication The client is a complex organisation with many external and internal stakeholders, communication is critical and must be adapted to the stakeholder group. Risk Management Effectively manage & escalate risks/issues, to ensure there are no surprises for the PM &/or stakeholder where appropriate Governance Ensuring the architecture undergoes appropriate level of assessment at the right stage throughout the agile process in line with the iWPB Governance process ensuring adherence to the Functional Instructional Manual Production of relevant risk based architecture deliverables are completed in accordance with iWPB governance process and quality standards Appropriate level of governance for any decisions when deviating from Reference Architectures, Strategies, Patterns or Policies Peer review and solutions design decision making verification and traceability Design Mindset Collaborating with the Enterprise, Platform and Value Stream stakeholders to evolve the architectural strategy and roadmap; looking for opportunities to improve the current landscape/enterprise Identify dependencies across multiple Platforms and Value & Sub-Value Streams; awareness of projects/strategies outside of the Value Stream Developing and growing a skill set to design for cloud and for resilient, robust, secure, adaptable and flexible solution Act as interface to other architectural groups both regional and at Group level Leadership Providing leadership with individual PODs or working with a number of PODs to ensure consistency of direction Key Skills Delivery experience Strong analytical and problem solving skills Technical expertise across Cloud Services, API and Integration, Telecoms, Digital domains Capability to influence and champion new ideas and technical direction within the organization Cloud certification or familiarisation with Cloud is beneficial (although support for certification will be supported within the role for the right candidate) Ability to collaborate with the Business and Engineers to ensure solutions adhere to principles and direction set Ability to breakdown non-functional requirements into Infrastructure and Security designs Excellent Communication skills and the ability to adapt verbal and written communications to the appropriate audience to communicate at the right level Responsible for significant architectural decisions and provide justification for decisions taken Technical and business stakeholder management from developers to executive management Good understanding of the Business Functional Domains (with at least one function end to end); Operations and Frontline activities Awareness of Infrastructure Design and concepts Awareness on Integration concepts, techniques and patterns. Knowledge of: o Data modelling and Data Architecture concepts o APIs and Messaging infrastructure and standards o Security concepts and design Key Behaviours Approachable manner and be a supportive team member with a collaborative attitude within a demanding, fun, fast paced Agile environment Proactive An abundance of drive, motivation, determination, dedication, resiliency, honesty and enthusiasm Personal maturity and confidence to listen, reflect and adapt upon what others communicate to you Excellent Stakeholder Management Keen Learner; Demonstrates Continuous Improvement Pragmatic Flexibility and composed under pressure Ownership Capable of communicating based upon the target audience Cultural awareness and sensitivity Builds Networks Please send CV for full details and immediate interviews. We are a preferred supplier to the client.
Account Manager - Now x 2 positions open. Basic Salary £45k to £50k + commission (uncapped) & Benefits Location Hybrid/Surrey Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. As an Account Manager position will play an instrumental role in driving continued growth from 50 to 60 key accounts. Your main purpose is to manage these existing UK accounts and to retain, renew and cross sell/upsell the full portfolio of services including a their mass notification service and applications. Key responsibilities: CRM management - Forecasting and Delivery of daily, monthly and annual retention, pipeline and revenue targets. First class account management service for our customers to maintain excellent CSAT and NPS targets Nurture customers within the account base to ensure a continued robust pipeline of opportunities. Be able to maximize each customers potential spend through Account Development planning, relationship building and data analysis. Delivering excellent bid and proposal responses with Executive summary and win themes Identify potential referrals, and the decision makers within the client organization. Set up meetings between client decision makers and company s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector. Collaborate with Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue. Proven track record of consistently achieving and exceeding sales targets Skilled in the ability to retain customers and prevent cancellations. CRM experience essential, (SFDC desirable) Demonstrable commercial acumen and use of Sales Methodologies.
Dec 16, 2025
Full time
Account Manager - Now x 2 positions open. Basic Salary £45k to £50k + commission (uncapped) & Benefits Location Hybrid/Surrey Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care. As an Account Manager position will play an instrumental role in driving continued growth from 50 to 60 key accounts. Your main purpose is to manage these existing UK accounts and to retain, renew and cross sell/upsell the full portfolio of services including a their mass notification service and applications. Key responsibilities: CRM management - Forecasting and Delivery of daily, monthly and annual retention, pipeline and revenue targets. First class account management service for our customers to maintain excellent CSAT and NPS targets Nurture customers within the account base to ensure a continued robust pipeline of opportunities. Be able to maximize each customers potential spend through Account Development planning, relationship building and data analysis. Delivering excellent bid and proposal responses with Executive summary and win themes Identify potential referrals, and the decision makers within the client organization. Set up meetings between client decision makers and company s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector. Collaborate with Marketing team to identify potential opportunities within your account base. Knowledge and experience: Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service. Great Account Management and Account Development skills Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue. Proven track record of consistently achieving and exceeding sales targets Skilled in the ability to retain customers and prevent cancellations. CRM experience essential, (SFDC desirable) Demonstrable commercial acumen and use of Sales Methodologies.
Our top Telecoms client is looking for a Key Accounts Manager to work on a permanent basis in Irlam (Manchester) Our Client has a requirement for an Acccount Manager, who will be required to work on a permanent basis in irlam (Manchester). Role Purpose: As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities. Job Role Responsibilities: Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues. Understand market movement and identify strategic opportunities that keep us a competitive and attractive partner. Work with our B2B and partner sales teams to maximise order volumes. Understand strategic goals of customers and develop products and services offering to support those goals. Locate in customers offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement. Provide reliable and high standard of service as the dedicated point of contact. Co-ordinate the delivery of all services to your customers using product and service specialists as required. Have intricate understanding of contractual obligations and conditions. Monitor agreed SLAs and be the Voice of the Customer (VoC) to hold internal teams to the highest standards. Deliver regular service and business reviews with customer and internal stakeholders to review performance, risks and opportunities. Clear, professional, and effective communications via teams, telephone, email, or face to face meetings. Maintain up to date records on behalf of the customer using the appropriate systems and processes. Co-ordinate any ad-hoc customer requirements. Ensure service levels are maintained including validated invoices, queries progressed to resolution. Ensure all support groups are performing to the expected standards and liaise with internal departments / suppliers to ensure swift resolution of fulfilment or assurance activities. Develop and support peer relationships both within operations. Support management with development by leading workshops and liaising with other teams to help the continuous improvement of processes and customer experience. Effective time management ensuring tasks are effectively complete with agreed timeframes. Experience / Skills / Knowledge / Qualifications: Customer Service Proven experience in a key account management role in the utilities sector (preferably telecoms) Excellent communicator and experience presenter Experience of building strong relationships both within FFL and with stakeholders Demonstrate personal flexibility and mobility Computer literate and advanced skills in MS Office software suite of tools Desirable: ITIL Foundation ITIL Service Operations Six Sigma (Green Belt) Good understandinf of CRM platforms and data flows via API's Benefits: Competitive Salary Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an Account Manager looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Dec 14, 2025
Full time
Our top Telecoms client is looking for a Key Accounts Manager to work on a permanent basis in Irlam (Manchester) Our Client has a requirement for an Acccount Manager, who will be required to work on a permanent basis in irlam (Manchester). Role Purpose: As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities. Job Role Responsibilities: Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues. Understand market movement and identify strategic opportunities that keep us a competitive and attractive partner. Work with our B2B and partner sales teams to maximise order volumes. Understand strategic goals of customers and develop products and services offering to support those goals. Locate in customers offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement. Provide reliable and high standard of service as the dedicated point of contact. Co-ordinate the delivery of all services to your customers using product and service specialists as required. Have intricate understanding of contractual obligations and conditions. Monitor agreed SLAs and be the Voice of the Customer (VoC) to hold internal teams to the highest standards. Deliver regular service and business reviews with customer and internal stakeholders to review performance, risks and opportunities. Clear, professional, and effective communications via teams, telephone, email, or face to face meetings. Maintain up to date records on behalf of the customer using the appropriate systems and processes. Co-ordinate any ad-hoc customer requirements. Ensure service levels are maintained including validated invoices, queries progressed to resolution. Ensure all support groups are performing to the expected standards and liaise with internal departments / suppliers to ensure swift resolution of fulfilment or assurance activities. Develop and support peer relationships both within operations. Support management with development by leading workshops and liaising with other teams to help the continuous improvement of processes and customer experience. Effective time management ensuring tasks are effectively complete with agreed timeframes. Experience / Skills / Knowledge / Qualifications: Customer Service Proven experience in a key account management role in the utilities sector (preferably telecoms) Excellent communicator and experience presenter Experience of building strong relationships both within FFL and with stakeholders Demonstrate personal flexibility and mobility Computer literate and advanced skills in MS Office software suite of tools Desirable: ITIL Foundation ITIL Service Operations Six Sigma (Green Belt) Good understandinf of CRM platforms and data flows via API's Benefits: Competitive Salary Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an Account Manager looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet. You'll also identify, nurture and close opportunities for new business with lapsed accounts and new logo customers. You'll have the support of industry leading operational resources, with regular investment in high quality machines and people. As the market leader we can offer progression opportunities to move into key accounts, strategic accounts and beyond to sales management. Many of our senior management team started out as individual contributors with us. About you: - A proven track record of field sales in the construction rental/hire sector. A structured approach to territory sales planning, customer management and managing a sales pipeline via a CRM. Skilled in developing existing relationships AND new business development i.e. cold calling. Able to build strong internal relationships with operational teams in order to support customer needs. Computer literate in MS Excel, Word & PowerPoint. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. With an established workforce which supports an inclusive and diverse organisation, we are deeply committed to equal opportunities for our existing and prospective employees and recognise that our people are our greatest asset.
Dec 14, 2025
Full time
Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet. You'll also identify, nurture and close opportunities for new business with lapsed accounts and new logo customers. You'll have the support of industry leading operational resources, with regular investment in high quality machines and people. As the market leader we can offer progression opportunities to move into key accounts, strategic accounts and beyond to sales management. Many of our senior management team started out as individual contributors with us. About you: - A proven track record of field sales in the construction rental/hire sector. A structured approach to territory sales planning, customer management and managing a sales pipeline via a CRM. Skilled in developing existing relationships AND new business development i.e. cold calling. Able to build strong internal relationships with operational teams in order to support customer needs. Computer literate in MS Excel, Word & PowerPoint. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. With an established workforce which supports an inclusive and diverse organisation, we are deeply committed to equal opportunities for our existing and prospective employees and recognise that our people are our greatest asset.
Job Title: IT Managed Services New Business Sales professional Location: Warrington & Hybrid (2 to 3 days in the office, 2 at home Salary: 40k base salary with uncapped commission - exp. OTE 100k We are looking for an IT Managed Services New Business Sales professional who will be involved in prospecting for and acquiring new clients by identifying their business and IT challenges, then presenting and selling tailored IT managed services solutions to address those needs. The ideal candidate will have specific experience with selling IT Managed Services within Telecoms / Unified Comms with a strong understanding of UC, Hosted Telephony (UCaaS), and Contact Centre solutions (CCaaS), and ideally have experience of working within an IT MSP environment who partner with the likes of Cisco and Meraki. We are particularly interested in a candidate who can sell the whole Management of the Network, from internet connectivity right through to managed Wi-Fi, platform, desktop, and phone systems. You will be a proven hunter with excellent communication skills as well as being entrepreneurial, target-driven, and commercially astute. Key responsibilities include developing and executing sales strategies, cold-calling and networking to generate leads, presenting solution demos, negotiating contracts, and collaborating with internal teams to ensure smooth service delivery. The role requires strong communication skills, a "hunter" mindset, a deep understanding of IT services and their business benefits, and the ability to manage the entire sales cycle from lead generation to deal closure. Core Responsibilities Business Development: Proactively research and identify new client opportunities, often through cold outreach, networking, and strategic outreach to target markets. Needs Analysis: Engage with prospective clients to thoroughly understand their current business needs, pain points, and strategic goals to determine how managed services can provide value. Solution Selling: Develop and deliver presentations and demonstrations of managed services, explaining how the company's offerings can resolve client challenges and achieve business objectives. Sales Cycle Management: Manage all stages of the sales cycle, including lead generation, qualification, solution presentation, proposal development, and negotiation of contractual terms. Collaboration: Work closely with pre-sales, delivery, marketing, and other internal teams to ensure that the solutions presented can be effectively delivered and that the client receives a positive experience. Forecasting & Reporting: Accurately track pipeline activities, forecast sales, and manage customer relationship management (CRM) systems to achieve sales targets. Key Skills and Qualifications Sales Acumen: A proven track record in new business acquisition, with a strong ability to understand and articulate the value of complex IT solutions. Technical Knowledge: A foundational understanding of IT infrastructure, cloud, cybersecurity, and other areas covered by managed services offerings. Communication & Presentation Skills: Excellent ability to communicate complex technical information clearly and persuasively to clients at various levels of the organization. "Hunter" Mindset: A proactive, self-motivated approach to generating new business and closing deals. Business Acumen: The ability to connect technical services to tangible business outcomes and the strategic goals of the client. Collaboration: Effective teamwork and the ability to work with various internal departments.
Dec 13, 2025
Full time
Job Title: IT Managed Services New Business Sales professional Location: Warrington & Hybrid (2 to 3 days in the office, 2 at home Salary: 40k base salary with uncapped commission - exp. OTE 100k We are looking for an IT Managed Services New Business Sales professional who will be involved in prospecting for and acquiring new clients by identifying their business and IT challenges, then presenting and selling tailored IT managed services solutions to address those needs. The ideal candidate will have specific experience with selling IT Managed Services within Telecoms / Unified Comms with a strong understanding of UC, Hosted Telephony (UCaaS), and Contact Centre solutions (CCaaS), and ideally have experience of working within an IT MSP environment who partner with the likes of Cisco and Meraki. We are particularly interested in a candidate who can sell the whole Management of the Network, from internet connectivity right through to managed Wi-Fi, platform, desktop, and phone systems. You will be a proven hunter with excellent communication skills as well as being entrepreneurial, target-driven, and commercially astute. Key responsibilities include developing and executing sales strategies, cold-calling and networking to generate leads, presenting solution demos, negotiating contracts, and collaborating with internal teams to ensure smooth service delivery. The role requires strong communication skills, a "hunter" mindset, a deep understanding of IT services and their business benefits, and the ability to manage the entire sales cycle from lead generation to deal closure. Core Responsibilities Business Development: Proactively research and identify new client opportunities, often through cold outreach, networking, and strategic outreach to target markets. Needs Analysis: Engage with prospective clients to thoroughly understand their current business needs, pain points, and strategic goals to determine how managed services can provide value. Solution Selling: Develop and deliver presentations and demonstrations of managed services, explaining how the company's offerings can resolve client challenges and achieve business objectives. Sales Cycle Management: Manage all stages of the sales cycle, including lead generation, qualification, solution presentation, proposal development, and negotiation of contractual terms. Collaboration: Work closely with pre-sales, delivery, marketing, and other internal teams to ensure that the solutions presented can be effectively delivered and that the client receives a positive experience. Forecasting & Reporting: Accurately track pipeline activities, forecast sales, and manage customer relationship management (CRM) systems to achieve sales targets. Key Skills and Qualifications Sales Acumen: A proven track record in new business acquisition, with a strong ability to understand and articulate the value of complex IT solutions. Technical Knowledge: A foundational understanding of IT infrastructure, cloud, cybersecurity, and other areas covered by managed services offerings. Communication & Presentation Skills: Excellent ability to communicate complex technical information clearly and persuasively to clients at various levels of the organization. "Hunter" Mindset: A proactive, self-motivated approach to generating new business and closing deals. Business Acumen: The ability to connect technical services to tangible business outcomes and the strategic goals of the client. Collaboration: Effective teamwork and the ability to work with various internal departments.
Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet. You'll also identify, nurture and close opportunities for new business with lapsed accounts and new logo customers. You'll have the support of industry leading operational resources, with regular investment in high quality machines and people. As the market leader we can offer progression opportunities to move into key accounts, strategic accounts and beyond to sales management. Many of our senior management team started out as individual contributors with us. About you: - A proven track record of field sales in the construction rental/hire sector. A structured approach to territory sales planning, customer management and managing a sales pipeline via a CRM. Skilled in developing existing relationships AND new business development i.e. cold calling. Able to build strong internal relationships with operational teams in order to support customer needs. Computer literate in MS Excel, Word & PowerPoint. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. With an established workforce which supports an inclusive and diverse organisation, we are deeply committed to equal opportunities for our existing and prospective employees and recognise that our people are our greatest asset.
Dec 13, 2025
Full time
Business Development Manager - Regional Sales Competitive salary + quarterly bonus (OTE 30% of salary) + car or £6,000 car allowance You'll work with a portfolio of accounts that hire powered access machines, identifying opportunities to sell our market leading fleet of machines and value add services to maximise our share of wallet. You'll also identify, nurture and close opportunities for new business with lapsed accounts and new logo customers. You'll have the support of industry leading operational resources, with regular investment in high quality machines and people. As the market leader we can offer progression opportunities to move into key accounts, strategic accounts and beyond to sales management. Many of our senior management team started out as individual contributors with us. About you: - A proven track record of field sales in the construction rental/hire sector. A structured approach to territory sales planning, customer management and managing a sales pipeline via a CRM. Skilled in developing existing relationships AND new business development i.e. cold calling. Able to build strong internal relationships with operational teams in order to support customer needs. Computer literate in MS Excel, Word & PowerPoint. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON , a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system. With an established workforce which supports an inclusive and diverse organisation, we are deeply committed to equal opportunities for our existing and prospective employees and recognise that our people are our greatest asset.
Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development • Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. • Establish the Digital Comparison Site route-to-market as a major sales channel for us. • Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management • Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. • Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management • Ensure we achieve high rankings and visibility across partner platforms daily. • Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. • Oversee the end-to-end sales commissions process internally and with partners. • Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight • Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. • Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management • Build and maintain strong relationships with partner account managers and commercial teams. • Act as the primary internal escalation point for partner-related issues. • Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight • Monitor competitor activity across affiliate and comparison site channels. • Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. • Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing) Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Dec 13, 2025
Contractor
Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development • Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. • Establish the Digital Comparison Site route-to-market as a major sales channel for us. • Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management • Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. • Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management • Ensure we achieve high rankings and visibility across partner platforms daily. • Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. • Oversee the end-to-end sales commissions process internally and with partners. • Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight • Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. • Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management • Build and maintain strong relationships with partner account managers and commercial teams. • Act as the primary internal escalation point for partner-related issues. • Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight • Monitor competitor activity across affiliate and comparison site channels. • Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. • Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing) Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.
Finance Business Partner - Commercial Finance We're Quickline, and we believe everyone deserves great internet - whoever you are, wherever you are, and whatever you do online. That's why we're on a mission to provide lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for a Finance Business Partner to support the strategic and financial decision making across our network rollout and commercial operations. Could that be you? If your commercially minded, analytically strong, and comfortable influencing senior stakeholders ,we'd love to hear from you. Here's why you'll love this role - Lead Budgeting, forecasting and long-range planning processes for commercial and rollout activities. - Partner with commercial, Network Rollout, and operations team to drive financial accountability and performance. - Translate financial data into actionable insights and recommendations to support decision-making. - Support post investment reviews and continuous improvement in capex governance and reporting. - Enhance financial processes, tools, and reporting to improve scalability and efficiency. Here's why you'll be great in this role - Qualified accountant (ACA, ACCA, CIMA) or equivalent experience ideally within telecoms, infrastructure or other capex-heavy industries. - Advanced Excel and strong familiarity with financial systems (e.g. Salesforce, Certinia, Datarails, Power BI, etc.). - Excellent communication and influencing skills, with the ability to challenge and engage at all levels The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! and more. Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role JBRP1_UKTJ
Dec 12, 2025
Full time
Finance Business Partner - Commercial Finance We're Quickline, and we believe everyone deserves great internet - whoever you are, wherever you are, and whatever you do online. That's why we're on a mission to provide lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for a Finance Business Partner to support the strategic and financial decision making across our network rollout and commercial operations. Could that be you? If your commercially minded, analytically strong, and comfortable influencing senior stakeholders ,we'd love to hear from you. Here's why you'll love this role - Lead Budgeting, forecasting and long-range planning processes for commercial and rollout activities. - Partner with commercial, Network Rollout, and operations team to drive financial accountability and performance. - Translate financial data into actionable insights and recommendations to support decision-making. - Support post investment reviews and continuous improvement in capex governance and reporting. - Enhance financial processes, tools, and reporting to improve scalability and efficiency. Here's why you'll be great in this role - Qualified accountant (ACA, ACCA, CIMA) or equivalent experience ideally within telecoms, infrastructure or other capex-heavy industries. - Advanced Excel and strong familiarity with financial systems (e.g. Salesforce, Certinia, Datarails, Power BI, etc.). - Excellent communication and influencing skills, with the ability to challenge and engage at all levels The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! and more. Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role JBRP1_UKTJ
Account Manager Telecoms If youre an experienced Account Manager and you enjoy building strong client relationships, staying organised, and working collaboratively with others to achieve results, then this could be the perfect next step in your career! Were looking for an Account Manager who is super organised and can maintain client accounts whilst upselling and cross-selling with confidence. The r
Dec 11, 2025
Full time
Account Manager Telecoms If youre an experienced Account Manager and you enjoy building strong client relationships, staying organised, and working collaboratively with others to achieve results, then this could be the perfect next step in your career! Were looking for an Account Manager who is super organised and can maintain client accounts whilst upselling and cross-selling with confidence. The r
Finance Business Partner Commercial Finance We re Quickline, and we believe everyone deserves great internet whoever you are, wherever you are, and whatever you do online. That s why we re on a mission to provide lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we re looking for a Finance Business Partner to support the strategic and financial decision making across our network rollout and commercial operations. Could that be you? If your commercially minded, analytically strong, and comfortable influencing senior stakeholders ,we d love to hear from you. Here s why you ll love this role - Lead Budgeting, forecasting and long-range planning processes for commercial and rollout activities. - Partner with commercial, Network Rollout, and operations team to drive financial accountability and performance. - Translate financial data into actionable insights and recommendations to support decision-making. - Support post investment reviews and continuous improvement in capex governance and reporting. - Enhance financial processes, tools, and reporting to improve scalability and efficiency. Here s why you ll be great in this role - Qualified accountant (ACA, ACCA, CIMA) or equivalent experience ideally within telecoms, infrastructure or other capex-heavy industries. - Advanced Excel and strong familiarity with financial systems (e.g. Salesforce, Certinia, Datarails, Power BI, etc.). - Excellent communication and influencing skills, with the ability to challenge and engage at all levels The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! and more. Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Dec 02, 2025
Full time
Finance Business Partner Commercial Finance We re Quickline, and we believe everyone deserves great internet whoever you are, wherever you are, and whatever you do online. That s why we re on a mission to provide lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we re looking for a Finance Business Partner to support the strategic and financial decision making across our network rollout and commercial operations. Could that be you? If your commercially minded, analytically strong, and comfortable influencing senior stakeholders ,we d love to hear from you. Here s why you ll love this role - Lead Budgeting, forecasting and long-range planning processes for commercial and rollout activities. - Partner with commercial, Network Rollout, and operations team to drive financial accountability and performance. - Translate financial data into actionable insights and recommendations to support decision-making. - Support post investment reviews and continuous improvement in capex governance and reporting. - Enhance financial processes, tools, and reporting to improve scalability and efficiency. Here s why you ll be great in this role - Qualified accountant (ACA, ACCA, CIMA) or equivalent experience ideally within telecoms, infrastructure or other capex-heavy industries. - Advanced Excel and strong familiarity with financial systems (e.g. Salesforce, Certinia, Datarails, Power BI, etc.). - Excellent communication and influencing skills, with the ability to challenge and engage at all levels The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! and more. Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Senior Finance Business Partner We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Senior Finance Business Partner to act as a trusted advisor to senior leadership teams across network deployment, field operations, commercial and customer services Could that be you? If you are experienced in providing a high-quality financial insight within a capex-heavy, project-driven environment. We would love to hear from you. Here s why you ll love this role - Partner closely with senior leaders across build, commercial, and operations teams to influence key strategic and financial decisions. - Deliver insightful financial analysis and modelling that drives ROI, customer profitability, and long-term value. - Play a pivotal role in shaping pricing strategy through robust financial evaluation and scenario planning - Produce clear, high-impact reporting and dashboards that inform Executive and Board-level decision-making. - Lead budgeting, forecasting, and financial planning processes that directly support business growth and performance. - Act as a catalyst for strategic initiatives, identifying opportunities for cost optimisation and performance improvement. Here s why you ll be great in this role - Bringing proven finance expertise, you re a fully qualified accountant (ACA, ACCA, CIMA or equivalent) with a strong technical foundation. - With solid experience in a Finance Business Partner or FP&A role, you understand the dynamics of capex-intensive industries such as telecoms, utilities, or infrastructure. - Known for your analytical mindset, you excel at building robust financial models, scenario plans, and investment appraisals. - Confident in your use of data, you have advanced Excel skills and experience with tools like Anaplan or Adaptive Insights is a welcome advantage. - Driven by sound financial management, you bring a strong grasp of budgeting, cost control, and financial governance principles. - Collaborative by nature, you re skilled at working across teams and translating financial insights into clear, actionable messages for non-finance colleagues. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Dec 02, 2025
Full time
Senior Finance Business Partner We re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we re looking for a Senior Finance Business Partner to act as a trusted advisor to senior leadership teams across network deployment, field operations, commercial and customer services Could that be you? If you are experienced in providing a high-quality financial insight within a capex-heavy, project-driven environment. We would love to hear from you. Here s why you ll love this role - Partner closely with senior leaders across build, commercial, and operations teams to influence key strategic and financial decisions. - Deliver insightful financial analysis and modelling that drives ROI, customer profitability, and long-term value. - Play a pivotal role in shaping pricing strategy through robust financial evaluation and scenario planning - Produce clear, high-impact reporting and dashboards that inform Executive and Board-level decision-making. - Lead budgeting, forecasting, and financial planning processes that directly support business growth and performance. - Act as a catalyst for strategic initiatives, identifying opportunities for cost optimisation and performance improvement. Here s why you ll be great in this role - Bringing proven finance expertise, you re a fully qualified accountant (ACA, ACCA, CIMA or equivalent) with a strong technical foundation. - With solid experience in a Finance Business Partner or FP&A role, you understand the dynamics of capex-intensive industries such as telecoms, utilities, or infrastructure. - Known for your analytical mindset, you excel at building robust financial models, scenario plans, and investment appraisals. - Confident in your use of data, you have advanced Excel skills and experience with tools like Anaplan or Adaptive Insights is a welcome advantage. - Driven by sound financial management, you bring a strong grasp of budgeting, cost control, and financial governance principles. - Collaborative by nature, you re skilled at working across teams and translating financial insights into clear, actionable messages for non-finance colleagues. The benefits - Pension 5% employer / 5% employee contribution. - Health Cashback Scheme Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular Lunch & Learns - Social Events Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ( ATS ). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Project Manager (London Underground) As a Project Manager/Leader at Telent, you will be trusted and empowered to deliver critical and complex work. You'll be free to innovate, to take ownership and make smart, agile decisions. We need the best people to help us achieve our goals. Come, work in an environment where you can stretch your abilities and deliver on your potential. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Project Manager, the Project Manager will be responsible for leading a portfolio of Telecoms, Security and Station Management (PAVA / CCTV) projects across the London Underground estate. This is a hybrid working role, with a requirement to be in our Canning Town office 2 days per week. What you'll do: Provide day to day management and direction and support to the assigned Project Delivery Team, providing regular and effective communication and prioritisation. Identify areas for improvement in project performance to drive continuous improvement Determining and defining client project scope and objectives. Set up stage gate meetings such as project kick off meetings, project gate reviews (design, start on construction), project close out sessions as defined in the Project Execution/Mobilisation Plan Financial performance of assigned projects, including monitoring and reporting through designated systems and responsible for managing projects Profit and Loss accounts Providing support to bid submissions including Project Plans, Risks, Actions, Issues, Decisions (RAID) log and method statement responses as required Present the monthly contract review paperwork to senior management on allocated projects. Line Management of 2 x APM's Who you are: You are a skilled Project Manager with experience delivering projects within the London Underground estate. You thrive on coordinating complex projects, managing stakeholders, and driving solutions that are safe, on time, and on budget. Clear, confident, and detail-focused, you make things happen. Key Requirements: Experience working on complex projects within the London Underground environment is essential Excellent financial and commercial experience of managing multi-million project budgets Experience leading a successful team Working knowledge of Health and Safety regulations Experience of managing complex customer and end user relationships Full driving license and flexibility to travel ad hoc to customer sites in London What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Oct 08, 2025
Full time
Project Manager (London Underground) As a Project Manager/Leader at Telent, you will be trusted and empowered to deliver critical and complex work. You'll be free to innovate, to take ownership and make smart, agile decisions. We need the best people to help us achieve our goals. Come, work in an environment where you can stretch your abilities and deliver on your potential. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Senior Project Manager, the Project Manager will be responsible for leading a portfolio of Telecoms, Security and Station Management (PAVA / CCTV) projects across the London Underground estate. This is a hybrid working role, with a requirement to be in our Canning Town office 2 days per week. What you'll do: Provide day to day management and direction and support to the assigned Project Delivery Team, providing regular and effective communication and prioritisation. Identify areas for improvement in project performance to drive continuous improvement Determining and defining client project scope and objectives. Set up stage gate meetings such as project kick off meetings, project gate reviews (design, start on construction), project close out sessions as defined in the Project Execution/Mobilisation Plan Financial performance of assigned projects, including monitoring and reporting through designated systems and responsible for managing projects Profit and Loss accounts Providing support to bid submissions including Project Plans, Risks, Actions, Issues, Decisions (RAID) log and method statement responses as required Present the monthly contract review paperwork to senior management on allocated projects. Line Management of 2 x APM's Who you are: You are a skilled Project Manager with experience delivering projects within the London Underground estate. You thrive on coordinating complex projects, managing stakeholders, and driving solutions that are safe, on time, and on budget. Clear, confident, and detail-focused, you make things happen. Key Requirements: Experience working on complex projects within the London Underground environment is essential Excellent financial and commercial experience of managing multi-million project budgets Experience leading a successful team Working knowledge of Health and Safety regulations Experience of managing complex customer and end user relationships Full driving license and flexibility to travel ad hoc to customer sites in London What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: Car Allowance 34 days holiday, including public holidays, plus the option to buy or sell five days each year Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Salesforce Developer (Certinia) We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for a Salesforce Developer ideally with Telecoms industry experience and having worked on Comms cloud and Certinia Could that be you? If Salesforce gets you out of bed in the morning, and integrating MuleSoft puts a smile on your face then we would love to find out more about you. Here's why you'll love this role - Working with the Quickline development lifecycle to produce high quality salesforce development and change focusing on Certina (FinancialForce) areas. - Work with the BA function to ensure the team has accurate and understood requirements - Application development, including basic most Certina applications including Accounting, PSA, OPI - Execute backlog items to introduce defined change and development of the Qforce platform whilst adhering to Salesforce best practices. Here's why you'll be great in this role - You will be a certified Salesforce Platform Developer - Have previous experience developing Salesforce implementations in high pace environments - You must have experience across Salesforce Comms Cloud, within Telecoms Industry - Your experience will be focused around Certinia but wider platform appreciation required The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
Oct 08, 2025
Full time
Salesforce Developer (Certinia) We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for a Salesforce Developer ideally with Telecoms industry experience and having worked on Comms cloud and Certinia Could that be you? If Salesforce gets you out of bed in the morning, and integrating MuleSoft puts a smile on your face then we would love to find out more about you. Here's why you'll love this role - Working with the Quickline development lifecycle to produce high quality salesforce development and change focusing on Certina (FinancialForce) areas. - Work with the BA function to ensure the team has accurate and understood requirements - Application development, including basic most Certina applications including Accounting, PSA, OPI - Execute backlog items to introduce defined change and development of the Qforce platform whilst adhering to Salesforce best practices. Here's why you'll be great in this role - You will be a certified Salesforce Platform Developer - Have previous experience developing Salesforce implementations in high pace environments - You must have experience across Salesforce Comms Cloud, within Telecoms Industry - Your experience will be focused around Certinia but wider platform appreciation required The benefits - Pension - 5% employer / 5% employee contribution. - Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave + bank holidays, your birthday, house move and wedding day off. - Option to buy up to 3 additional days annual leave - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular 'Lunch & Learns' - Social Events - Summer and End of Year parties etc. - Customer Obsessed Awards - Regular opportunities to win! Note to agencies - Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System ("ATS"). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: You must have the right to work in the UK in order to be successfully appointed to this role
