Job Description
About The Company
A well-established, leading provider of specialist training and apprenticeships exclusively for the UK legal sector.
They work with law firms across England, helping them utilise government funding (Levy & Co-investment) for programmes like Paralegal, Solicitor (SQE), CILEX, Conveyancing.
About The Apprenticeship Coach Manager Role
My client is currently looking for experienced Apprenticeship Coach Manager to join their team.
The successful candidate will be accountable and responsible for the delivery of apprenticeships in line with business objectives.
You will support the Apprenticeship Coaches, ensuring the needs of learners and employers are met.
In addition, you will be accountable for the delivery of the agreed KPIs and staff performance, reporting to the Senior Leadership team.
You will be expected to provide leadership and operational management, ensuring high-quality delivery across all apprenticeship programmes, supporting learners to achieve timely completion and maintain QAR above 65%.
Duties and Responsibilities
Team Management
Manage performance of the Apprenticeship Coach team to meet contractual targets for timely success rates, withdrawals, breaks in learning and progressions
Recruit, manage, and support Apprenticeship Coaches, setting and monitoring monthly KPIs
Conduct monthly one-to-one meetings with team members to review performance and develop personal development plans
Implement corrective measures to address underperformance
Deliver ongoing staff training to maintain consistency in processes and practices
Quality Assurance
Ensure compliance with DfE funding guidelines and OFSTED requirements
Conduct regular teaching and learning observations
Monitor functional skills delivery and support Coaches in developing learners' English and mathematics skills
Contribute to and implement the Quality Improvement Plan
Operational Management
Collaborate with business development department to support growth and learner recruitment
Take responsibility for QAR rates across all programmes
Work with Senior leaders, Sales, Compliance, Finance and Onboarding Teams to ensure cohesive service delivery
Monitor and report on programme performance against KPIs
Oversee day-to-day operations to ensure smooth running of apprenticeship programmes
What You Need to Succeed
Proven track record in operations/performance management within apprenticeship delivery
Experience of managing coaching teams delivering apprenticeships
Demonstrable success in achieving learner start and completion targets
Occupational experience within educational/training environment
Essential Knowledge
Comprehensive understanding of apprenticeships and funding streams
In-depth knowledge of OFSTED and DfE requirements
Strong understanding of quality assurance processes in education
Essential Skills
Advanced IT skills including proficiency with various software platforms
Excellent communication and organisational abilities
Strong people management capabilities
Ability to build and maintain professional relationships with stakeholders at all levels
