Customer Insight and Quality Analyst

A brand-new position has become available for a permanent Customer Insight and Quality Analyst to join a global organisation in Hampshire. They are looking to offer 35,000 and have hybrid working options with 2-3 day per week from home.

The position will be responsible for enhancing customer experience and operational efficiency by managing customer data, maintaining customer service systems.

Candidates will have previous experience within data analysis ideally within customer-focused role.

Role responsibilities of the Customer Insight and Quality Analyst include:

• Collect, analyse, and report on customer data and feedback to improve satisfaction and support product development.
• Manage customer service platform, provide Level 1 support, and monitor customer service tickets and data.
• Oversee warranty claims process, collaborate with teams, and monitor warranty KPIs, costs, and risks.
• Evaluate risks and ensure proper change management procedures.
• Manage spare parts processes, including quoting, tracking deliveries, and maintaining the parts catalog.
• Develop dashboards and reports, present insights to stakeholders, and support continuous improvement initiatives.

Person Specification of the Customer Insight and Quality Analyst:

• Proven experience as a Data Analyst, preferable within a customer-focused role.
• Proficiency in data analysis tools such as Excel and Power BI.
• Excellent communication and presentation skills
• Ability to work independently as well as part of a team.

Salary

Up to 35k

This position is hybrid working with 2-3 days per week WFH.

This role will be well suited to you if you have held a role within data analysis.