A Head of Technology Solutions is required on a permanent basis for a national charity based in London offering a competitive salary of 84,450 per year on a hybrid working basis. The organisation require a leader to shape the direction and strategy for this newly formed directorate, bringing together previously separate functions under this post. A background in business architecture and understanding of design, development and delivery at a management and oversight level would be ideal experience for this role. Overall purpose The Head of Technology Solutions will lead the end-to-end design, development of the charity's digital and technology solutions. This role will be responsible for enterprise and solution architecture, UX and experience design, software development, and business analysis. The postholder will ensure that technology solutions are scalable, user-centred, aligned to charity's strategic priorities, and support the delivery of meaningful experiences for staff, volunteers and members. Main area of responsibility Solution architecture leadership : Lead the design of solution architecture for scalable, secure and user-centred technology solutions based on reusable architecture and design patterns aligned with enterprise standards and organisation objectives. Solution development : Oversee development and testing processes across the charity's digital and technology platforms using agile and iterative methodologies. Performance management : Manage the solution team and all internal and external development resources, ensuring high-quality performance, and maintainable design standard and codebases. Solution design : Oversee user research and UX design practices to improve service design and ensure accessibility and positive user experiences across all technology touchpoints. Business analysis : Oversee translation of business needs into clear technical requirements through business analysis. Solution delivery : Working closely with the Head of Technology Operations and Delivery, ensure a collaborative development culture that enables rapid and secure product delivery through clear DevOps practices including CI/CD pipelines, testing automation and release management. Platform performance : Providing third line support services to manage technical debt and ensure systems evolve in line with best practice and innovation. People and capability development : Lead a collaborative and skilled , multidisciplinary team with a focus on continuous learning, diversity, and inclusive leadership. Standards and compliance : Ensure all technology products meet accessibility, security and data privacy standards. Stakeholder management : Build and maintain strong relationships with internal teams and third-party development partners. Technical standards : Lead the Technical Design Authority to ensure all solutions conform to best practices and enterprise standards. Technology roadmap : Maintain a technology roadmap that reflects innovation, system consolidation, and platform lifecycle, and encourage the use of emerging technologies (e.g., AI, automation) to enhance organisational capability. If you have the above experience, ideally gained within the Public and Not for Profit sectors, please send a tailored CV with your application.
Dec 19, 2025
Full time
A Head of Technology Solutions is required on a permanent basis for a national charity based in London offering a competitive salary of 84,450 per year on a hybrid working basis. The organisation require a leader to shape the direction and strategy for this newly formed directorate, bringing together previously separate functions under this post. A background in business architecture and understanding of design, development and delivery at a management and oversight level would be ideal experience for this role. Overall purpose The Head of Technology Solutions will lead the end-to-end design, development of the charity's digital and technology solutions. This role will be responsible for enterprise and solution architecture, UX and experience design, software development, and business analysis. The postholder will ensure that technology solutions are scalable, user-centred, aligned to charity's strategic priorities, and support the delivery of meaningful experiences for staff, volunteers and members. Main area of responsibility Solution architecture leadership : Lead the design of solution architecture for scalable, secure and user-centred technology solutions based on reusable architecture and design patterns aligned with enterprise standards and organisation objectives. Solution development : Oversee development and testing processes across the charity's digital and technology platforms using agile and iterative methodologies. Performance management : Manage the solution team and all internal and external development resources, ensuring high-quality performance, and maintainable design standard and codebases. Solution design : Oversee user research and UX design practices to improve service design and ensure accessibility and positive user experiences across all technology touchpoints. Business analysis : Oversee translation of business needs into clear technical requirements through business analysis. Solution delivery : Working closely with the Head of Technology Operations and Delivery, ensure a collaborative development culture that enables rapid and secure product delivery through clear DevOps practices including CI/CD pipelines, testing automation and release management. Platform performance : Providing third line support services to manage technical debt and ensure systems evolve in line with best practice and innovation. People and capability development : Lead a collaborative and skilled , multidisciplinary team with a focus on continuous learning, diversity, and inclusive leadership. Standards and compliance : Ensure all technology products meet accessibility, security and data privacy standards. Stakeholder management : Build and maintain strong relationships with internal teams and third-party development partners. Technical standards : Lead the Technical Design Authority to ensure all solutions conform to best practices and enterprise standards. Technology roadmap : Maintain a technology roadmap that reflects innovation, system consolidation, and platform lifecycle, and encourage the use of emerging technologies (e.g., AI, automation) to enhance organisational capability. If you have the above experience, ideally gained within the Public and Not for Profit sectors, please send a tailored CV with your application.
Purpose of the Role: Bracken Recruitment are currently seeking a Engineering Director/Head of Engineering for a Leading Multi Discipline Contractor to work across all projects within their Business Unit in the North West. This is a fantastic opportunity for an experienced Engineering Lead/Director or a Senior Engineering Manager looking for the next step in their career. The business is a large well known Group with a strong pipeline of work ahead. This would an ambitious character who has the ability to grow and support a large team of Engineering professionals and help develop the careers of Junior staff members. Responsibilities: Provide clear and visible leadership to the Team across all projects working closely with Operations and Commercial to resolve problems/issues as they arise. Ensure Pre-Construction is fully supported in reviewing and interrogating designs, identifying non-compliance and offering solutions. Review tender designs for efficiencies, value engineering or alternative methods of construction that can give us competitive advantage or additional margin. Ensure Contractors Proposals are produced in a timely and competent manner. Manage the consulting fee process agreeing scope of services, fee drawdowns, contract terms and warranties. Regularly review the performance and competency of managers creating personal development plans to generally upskill the function. Ensure company procedures are followed and complied with. Conduct Strategic reviews to improve controls and regularly undertake audits. Set the format and process for integrated design programmes consultants and sub-contractors that clearly set information release dates. Accurately review on a monthly basis recording progress and any actions to improve. Ensure the managers produce a monthly consolidated report that tracks planning, building regulations, Code, building warranty, secure by design etc. Lead design reviews at key stages with focus on eradicating defects. Lead and take ownership of document control on behalf of the Business Unit working with Operations to roll out new Document Management System with a network of Document Controllers. Ensure Design Managers work closely with Commercial when agreeing scopes and design packages. Investigate alternative forms of Construction that may give us competitive advantage balanced against a thorough risk review. Requirements: Civil Engineering background Professional Qualification Excellent IT Skills Power project, Advanced Excel, DMS, AutoCAD Proven track record of leadership in senior position and managing multiple projects. Proven track record of programming and design management Driving Licence Strong practical knowledge of Construction work/ methods / solutions Commercially astute In depth knowledge of contractual requirements Enthusiasm and drive with attention to detail Experience of developing and upskilling teams Please contact Steve Lee on Email: (url removed) or Mobile: (phone number removed) for a confidential discussion.
Dec 13, 2025
Full time
Purpose of the Role: Bracken Recruitment are currently seeking a Engineering Director/Head of Engineering for a Leading Multi Discipline Contractor to work across all projects within their Business Unit in the North West. This is a fantastic opportunity for an experienced Engineering Lead/Director or a Senior Engineering Manager looking for the next step in their career. The business is a large well known Group with a strong pipeline of work ahead. This would an ambitious character who has the ability to grow and support a large team of Engineering professionals and help develop the careers of Junior staff members. Responsibilities: Provide clear and visible leadership to the Team across all projects working closely with Operations and Commercial to resolve problems/issues as they arise. Ensure Pre-Construction is fully supported in reviewing and interrogating designs, identifying non-compliance and offering solutions. Review tender designs for efficiencies, value engineering or alternative methods of construction that can give us competitive advantage or additional margin. Ensure Contractors Proposals are produced in a timely and competent manner. Manage the consulting fee process agreeing scope of services, fee drawdowns, contract terms and warranties. Regularly review the performance and competency of managers creating personal development plans to generally upskill the function. Ensure company procedures are followed and complied with. Conduct Strategic reviews to improve controls and regularly undertake audits. Set the format and process for integrated design programmes consultants and sub-contractors that clearly set information release dates. Accurately review on a monthly basis recording progress and any actions to improve. Ensure the managers produce a monthly consolidated report that tracks planning, building regulations, Code, building warranty, secure by design etc. Lead design reviews at key stages with focus on eradicating defects. Lead and take ownership of document control on behalf of the Business Unit working with Operations to roll out new Document Management System with a network of Document Controllers. Ensure Design Managers work closely with Commercial when agreeing scopes and design packages. Investigate alternative forms of Construction that may give us competitive advantage balanced against a thorough risk review. Requirements: Civil Engineering background Professional Qualification Excellent IT Skills Power project, Advanced Excel, DMS, AutoCAD Proven track record of leadership in senior position and managing multiple projects. Proven track record of programming and design management Driving Licence Strong practical knowledge of Construction work/ methods / solutions Commercially astute In depth knowledge of contractual requirements Enthusiasm and drive with attention to detail Experience of developing and upskilling teams Please contact Steve Lee on Email: (url removed) or Mobile: (phone number removed) for a confidential discussion.
This role is a key part of our Leadership Team, working closely and collaboratively with the Managing Director and Creative Director. You'll play a vital role in securing significant new funding to support both the festival and our year-round programmes, while nurturing strong, lasting relationships with sponsors and funders across the public and private sectors. You'll also lead on the organisation's communications throughout the year, helping to shape and deliver strategic plans that raise our visibility, grow our audiences, and strengthen our income. As a member of the senior team, you'll work in close partnership with the Managing Director, Creative Director and Head of Finance on financial planning and the overall development of the organisation, and you'll regularly report to our Board of Trustees. We're looking for an upbeat, positive and proactive person who's excited to find creative, meaningful ways to build partnerships and help the organisation thrive. Purpose of role Build and nurture strong, meaningful partnerships across the UK and beyond, helping to grow the organisation's impact and visibility within the UK film and TV industry Lead on all aspects of communications for both the organisation and the festival - shaping our strategy, press, brand and storytelling to share our vision and values with the world Act as a key ambassador for the organisation, building trusted relationships with our stakeholders and championing our work in every setting Play an active role as part of our close-knit leadership team, working collaboratively with the Managing Director and colleagues to deliver our shared strategic goals and shape the future of the organisation Key Responsibilities and Functions Fundraising and Sponsorship Develop and deliver a comprehensive fundraising and partnership strategy that supports both the Festival and year-round activities Build, maintain and grow meaningful partnerships locally, nationally and internationally to strengthen the Festival's profile as a global platform for filmmakers Lead on all sponsorship and partnership activity - from research and pitching through to negotiation, contract management and delivery of sponsored events, parties, launches and materials Oversee the Events team to deliver on networking drinks and parties within budgets and ensure expectations are met Coordinate and write compelling funding applications and grant bids (including Arts Council England, BFI and other public and private funders), ensuring consistency and quality across all submissions Explore new opportunities for multi-year agreements and innovative funding models that enhance financial sustainability Support and collaborate with colleagues across departments to maximise sponsorship and fundraising potential Ensure accurate reporting, evaluation and acquittal of all sponsorships, donations and grants Oversee the completion of the Final Festival Report in line with the fundraising and partnerships strategy Liaise with tourism, hospitality and industry bodies to develop mutually beneficial relationships and logistical support Sales Develop ticket pricing and sales strategies to increase audience access and income Oversee the Membership scheme, being the main point of contact for the DocPatrons and DocChampions and ensuring that all members are taken care of. Together with the Box Office team, monitor sales data to inform marketing decisions and optimise sales strategies Communications Lead the organisation's strategic communications plan, ensuring clear, consistent messaging across all channels and audiences Oversee the Festival website's content, narrative and layout, ensuring timely updates and alignment with communications priorities Oversee the development and delivery of marketing, press, branding, publications and promotional materials, maintaining a high visual and editorial standard Collaborate with PR consultants, managing relationships and ensuring coordinated communication with guests, partners and media Draft and review press releases and external communications to maintain a consistent tone and message Lead the planning and delivery of the Festival's Programme Launch and other key promotional events Manage the Communications team, including staff, freelancers and external agencies, to deliver engaging, creative campaigns Build and nurture strong media, marketing and cross-promotional partnerships to enhance the organisation's visibility and reach Oversee social media, e-communications and advertising strategies, ensuring they support audience engagement and ticket sales Manage the production of AV materials, trailers and visual assets, working with designers and suppliers to ensure quality and cost-effectiveness Set and manage the Communications budget in collaboration with the Managing Director, Creative Director and Head of Finance Ensure that branding and sponsorship commitments are fulfilled across all marketing and communications activities Audience Development Work closely with the Head of People & Access, Communications Producer and Programme teams to develop audience and industry engagement plans that align with the organisation's Diversity and Inclusion strategy Oversee audience surveys (for both public and industry audiences), from gathering data to reporting. Finance Work closely with the leadership team and Head of Finance to set and manage departmental budgets, track income and expenditure, and plan for cashflow requirements Ensure fundraising, sponsorship and communications activity align with financial goals and contribute to the organisation's long-term sustainability. General Play an active role within the Leadership Team, contributing to strategic planning and organisation-wide decision-making Lead recruitment of marketing, communications and production freelancers (including photographers and videographers) in collaboration with the Head of People & Access Represent the Festival at industry and cultural events in the UK and internationally, acting as an ambassador for the organisation Participate in post-festival debriefs with funders, sponsors and partners Model best practice in management, promoting a positive, inclusive and collaborative working culture. For more information, please visit and read the recruitment pack. Deadline for application is: 09:00, 8th January 2026
Dec 13, 2025
Full time
This role is a key part of our Leadership Team, working closely and collaboratively with the Managing Director and Creative Director. You'll play a vital role in securing significant new funding to support both the festival and our year-round programmes, while nurturing strong, lasting relationships with sponsors and funders across the public and private sectors. You'll also lead on the organisation's communications throughout the year, helping to shape and deliver strategic plans that raise our visibility, grow our audiences, and strengthen our income. As a member of the senior team, you'll work in close partnership with the Managing Director, Creative Director and Head of Finance on financial planning and the overall development of the organisation, and you'll regularly report to our Board of Trustees. We're looking for an upbeat, positive and proactive person who's excited to find creative, meaningful ways to build partnerships and help the organisation thrive. Purpose of role Build and nurture strong, meaningful partnerships across the UK and beyond, helping to grow the organisation's impact and visibility within the UK film and TV industry Lead on all aspects of communications for both the organisation and the festival - shaping our strategy, press, brand and storytelling to share our vision and values with the world Act as a key ambassador for the organisation, building trusted relationships with our stakeholders and championing our work in every setting Play an active role as part of our close-knit leadership team, working collaboratively with the Managing Director and colleagues to deliver our shared strategic goals and shape the future of the organisation Key Responsibilities and Functions Fundraising and Sponsorship Develop and deliver a comprehensive fundraising and partnership strategy that supports both the Festival and year-round activities Build, maintain and grow meaningful partnerships locally, nationally and internationally to strengthen the Festival's profile as a global platform for filmmakers Lead on all sponsorship and partnership activity - from research and pitching through to negotiation, contract management and delivery of sponsored events, parties, launches and materials Oversee the Events team to deliver on networking drinks and parties within budgets and ensure expectations are met Coordinate and write compelling funding applications and grant bids (including Arts Council England, BFI and other public and private funders), ensuring consistency and quality across all submissions Explore new opportunities for multi-year agreements and innovative funding models that enhance financial sustainability Support and collaborate with colleagues across departments to maximise sponsorship and fundraising potential Ensure accurate reporting, evaluation and acquittal of all sponsorships, donations and grants Oversee the completion of the Final Festival Report in line with the fundraising and partnerships strategy Liaise with tourism, hospitality and industry bodies to develop mutually beneficial relationships and logistical support Sales Develop ticket pricing and sales strategies to increase audience access and income Oversee the Membership scheme, being the main point of contact for the DocPatrons and DocChampions and ensuring that all members are taken care of. Together with the Box Office team, monitor sales data to inform marketing decisions and optimise sales strategies Communications Lead the organisation's strategic communications plan, ensuring clear, consistent messaging across all channels and audiences Oversee the Festival website's content, narrative and layout, ensuring timely updates and alignment with communications priorities Oversee the development and delivery of marketing, press, branding, publications and promotional materials, maintaining a high visual and editorial standard Collaborate with PR consultants, managing relationships and ensuring coordinated communication with guests, partners and media Draft and review press releases and external communications to maintain a consistent tone and message Lead the planning and delivery of the Festival's Programme Launch and other key promotional events Manage the Communications team, including staff, freelancers and external agencies, to deliver engaging, creative campaigns Build and nurture strong media, marketing and cross-promotional partnerships to enhance the organisation's visibility and reach Oversee social media, e-communications and advertising strategies, ensuring they support audience engagement and ticket sales Manage the production of AV materials, trailers and visual assets, working with designers and suppliers to ensure quality and cost-effectiveness Set and manage the Communications budget in collaboration with the Managing Director, Creative Director and Head of Finance Ensure that branding and sponsorship commitments are fulfilled across all marketing and communications activities Audience Development Work closely with the Head of People & Access, Communications Producer and Programme teams to develop audience and industry engagement plans that align with the organisation's Diversity and Inclusion strategy Oversee audience surveys (for both public and industry audiences), from gathering data to reporting. Finance Work closely with the leadership team and Head of Finance to set and manage departmental budgets, track income and expenditure, and plan for cashflow requirements Ensure fundraising, sponsorship and communications activity align with financial goals and contribute to the organisation's long-term sustainability. General Play an active role within the Leadership Team, contributing to strategic planning and organisation-wide decision-making Lead recruitment of marketing, communications and production freelancers (including photographers and videographers) in collaboration with the Head of People & Access Represent the Festival at industry and cultural events in the UK and internationally, acting as an ambassador for the organisation Participate in post-festival debriefs with funders, sponsors and partners Model best practice in management, promoting a positive, inclusive and collaborative working culture. For more information, please visit and read the recruitment pack. Deadline for application is: 09:00, 8th January 2026
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Head of Product Operations to join our growing team. The Head of Product Operations leads the strategic direction, execution, and continuous improvement of the regional product operations function, ensuring alignment with the organisation's overarching goals. This role is accountable for defining and delivering the product development roadmap, managing cross-functional collaboration, and driving innovation across products and services within scope, time, and budget constraints. A key responsibility includes working with the LOB Directors and Product Managers to develop robust business cases to support new product investments and enhancements. The role also provides visionary leadership to a team of product owners, fostering a high-performance culture through coaching, mentoring, and professional development. Day to Day You'll Be: Product Owner Leadership: Manage and develop a team of Product Owners. Oversee their responsibilities including: Acting as subject matter experts for their respective products Engaging and managing stakeholders Ensuring adherence to the Product Development Lifecycle (PDLC) Managing product risks and backlogs Leading backlog refinement and translating business requirements into acceptance criteria Maintaining product documentation and collateral Providing third-line support for product-related queries and issues Agile Release Train (ART) Management: Lead and manage the Agile Release Train (ART) for the UK Solutions Team, encompassing Credit, Fraud, Decisioning, and Data Loading domains. Ensure alignment of ART activities with strategic objectives and delivery timelines. Portfolio Prioritisation & Planning: Maintain a centralised and transparent list of ART priorities. Collaborate with product heads to define and sequence product development roadmaps in a logical and disciplined manner. Product Prioritisation Meetings: There are regular Product Prioritisation meetings which are co-ordinated with the Product Managers, Product Owners and Architects, to ensure that as well as functional enhancements, technical are also fed in. These priority lists are then used as the main feed for the Delivery Schedules. Product Performance & Insights: Deliver regular product performance reporting and dashboards, covering key metrics such as revenue, cost, usage, versioning, and quality. Use insights to inform strategic decisions and continuous improvement. Product Operations Coordination: Collaborate with global Product Operations teams to ensure accurate alignment of product codes with the appropriate product families and provide timely updates for inclusion in global delivery reports. Solutions Strategy (3YP) Coordination: Manage the Solutions 3YP process annually, collaborating closing with the Solutions Leadership team, and lead the interlock process with Sales and Technology. Manage the process of quarterly review and reporting of progress of the run and grow initiatives. Infrastructure & Operations: Update meeting which provides updates on Infrastructure deliveries which is a key meeting for identifying things which are going to hit / impact product. Business Case Delivery for Emerging Solutions: Develop business cases and manage PDLC process for emerging solutions which are coming into the UK that do not align to an existing business line. Monthly Reporting: Monthly/quarterly update and KPI reporting for the Exec, co-ordinating with stakeholders across the business to complete. Quarterly Delivery Schedule Co-ordination: Ensure that the delivery schedules are co-ordinated and locked in each quarter, that impacting items across functional areas are aligned and considered, interlocking with all line of business leaders. Co-ordination / Setting up Cross Functional: Co-ordinating any items which require cross functional involvement (a right hand to the CPO for many activities). Product (Product Solutions) - Risk Management: Management of Risk Register and Monthly Attestation for the area. Committee Meeting Attendance: Represent Solutions at Operational Resilience subcommittee, Matrix Oversight Committee, PDC, PAC and EURMC. Essential Skills & Experience: Proven Leadership Demonstrated experience in leading and developing high-performing product development teams, fostering collaboration and accountability. Product Development Expertise Strong background in delivering products within software development or infrastructure environments, with a focus on quality, scalability, and user value. Strategic Execution Track record of successfully defining and executing product development strategies and translating them into actionable roadmaps. Agile Methodologies Hands-on experience working within agile frameworks (e.g., Scrum, SAFe), with a deep understanding of agile principles and practices. Financial Acumen Experience in setting and managing budgets, with the ability to monitor financial performance and ensure alignment with business objectives. Stakeholder Management Ability to influence decision makers and delivery teams at all levels of seniority to ensure delivery to plan and within budget, often negotiating across conflicting priorities. Methodical and Organised Running a portfolio of many products across several business lines and managing stakeholders globally requires meticulous attention to detail, rigorous application of effective processes and well organised systems. Desirable Skills & Experience: Technical Foundation Background in a technology-related discipline, enabling effective communication with technical teams and informed decision-making. Regulated Industry Background Experience working in regulated sectors, with an understanding of compliance, governance, and risk management requirements. Matrix Organisation Experience Comfortable operating within a matrixed environment, with the ability to influence and collaborate across multiple teams and reporting lines. Service Management Familiarity Knowledge of service management frameworks (e.g., ITIL), with an appreciation for operational excellence and service delivery standards. Market Awareness Understanding of the industries and markets in which TransUnion operates, including trends, customer needs, and competitive landscape. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies click apply for full job details
Oct 07, 2025
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Head of Product Operations to join our growing team. The Head of Product Operations leads the strategic direction, execution, and continuous improvement of the regional product operations function, ensuring alignment with the organisation's overarching goals. This role is accountable for defining and delivering the product development roadmap, managing cross-functional collaboration, and driving innovation across products and services within scope, time, and budget constraints. A key responsibility includes working with the LOB Directors and Product Managers to develop robust business cases to support new product investments and enhancements. The role also provides visionary leadership to a team of product owners, fostering a high-performance culture through coaching, mentoring, and professional development. Day to Day You'll Be: Product Owner Leadership: Manage and develop a team of Product Owners. Oversee their responsibilities including: Acting as subject matter experts for their respective products Engaging and managing stakeholders Ensuring adherence to the Product Development Lifecycle (PDLC) Managing product risks and backlogs Leading backlog refinement and translating business requirements into acceptance criteria Maintaining product documentation and collateral Providing third-line support for product-related queries and issues Agile Release Train (ART) Management: Lead and manage the Agile Release Train (ART) for the UK Solutions Team, encompassing Credit, Fraud, Decisioning, and Data Loading domains. Ensure alignment of ART activities with strategic objectives and delivery timelines. Portfolio Prioritisation & Planning: Maintain a centralised and transparent list of ART priorities. Collaborate with product heads to define and sequence product development roadmaps in a logical and disciplined manner. Product Prioritisation Meetings: There are regular Product Prioritisation meetings which are co-ordinated with the Product Managers, Product Owners and Architects, to ensure that as well as functional enhancements, technical are also fed in. These priority lists are then used as the main feed for the Delivery Schedules. Product Performance & Insights: Deliver regular product performance reporting and dashboards, covering key metrics such as revenue, cost, usage, versioning, and quality. Use insights to inform strategic decisions and continuous improvement. Product Operations Coordination: Collaborate with global Product Operations teams to ensure accurate alignment of product codes with the appropriate product families and provide timely updates for inclusion in global delivery reports. Solutions Strategy (3YP) Coordination: Manage the Solutions 3YP process annually, collaborating closing with the Solutions Leadership team, and lead the interlock process with Sales and Technology. Manage the process of quarterly review and reporting of progress of the run and grow initiatives. Infrastructure & Operations: Update meeting which provides updates on Infrastructure deliveries which is a key meeting for identifying things which are going to hit / impact product. Business Case Delivery for Emerging Solutions: Develop business cases and manage PDLC process for emerging solutions which are coming into the UK that do not align to an existing business line. Monthly Reporting: Monthly/quarterly update and KPI reporting for the Exec, co-ordinating with stakeholders across the business to complete. Quarterly Delivery Schedule Co-ordination: Ensure that the delivery schedules are co-ordinated and locked in each quarter, that impacting items across functional areas are aligned and considered, interlocking with all line of business leaders. Co-ordination / Setting up Cross Functional: Co-ordinating any items which require cross functional involvement (a right hand to the CPO for many activities). Product (Product Solutions) - Risk Management: Management of Risk Register and Monthly Attestation for the area. Committee Meeting Attendance: Represent Solutions at Operational Resilience subcommittee, Matrix Oversight Committee, PDC, PAC and EURMC. Essential Skills & Experience: Proven Leadership Demonstrated experience in leading and developing high-performing product development teams, fostering collaboration and accountability. Product Development Expertise Strong background in delivering products within software development or infrastructure environments, with a focus on quality, scalability, and user value. Strategic Execution Track record of successfully defining and executing product development strategies and translating them into actionable roadmaps. Agile Methodologies Hands-on experience working within agile frameworks (e.g., Scrum, SAFe), with a deep understanding of agile principles and practices. Financial Acumen Experience in setting and managing budgets, with the ability to monitor financial performance and ensure alignment with business objectives. Stakeholder Management Ability to influence decision makers and delivery teams at all levels of seniority to ensure delivery to plan and within budget, often negotiating across conflicting priorities. Methodical and Organised Running a portfolio of many products across several business lines and managing stakeholders globally requires meticulous attention to detail, rigorous application of effective processes and well organised systems. Desirable Skills & Experience: Technical Foundation Background in a technology-related discipline, enabling effective communication with technical teams and informed decision-making. Regulated Industry Background Experience working in regulated sectors, with an understanding of compliance, governance, and risk management requirements. Matrix Organisation Experience Comfortable operating within a matrixed environment, with the ability to influence and collaborate across multiple teams and reporting lines. Service Management Familiarity Knowledge of service management frameworks (e.g., ITIL), with an appreciation for operational excellence and service delivery standards. Market Awareness Understanding of the industries and markets in which TransUnion operates, including trends, customer needs, and competitive landscape. Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies click apply for full job details
