Client Services / Customer Success Team Leader Exeter Permanent Full-time A growing, purpose-driven consultancy is looking for a Client Services / Customer Success Team Leader to help stabilise, structure, and develop its client support function. This is a hands-on role combining front-line client work with leadership of a small, experienced team. The Role Manage a portfolio of key clients, acting as a primary point of contact Handle complex queries, escalations, billing and contract issues Lead and support a small Client Services team, setting priorities and standards Embed SLAs, response times and ticket prioritisation Improve processes, workflows and use of CRM / ticketing systems Work closely with Sales and Consultants to support retention and client satisfaction About You You'll come from a client services, customer success or service delivery background and be used to working in busy, fast-moving environments. You're confident staying hands-on with clients while also leading, guiding, or supporting others , whether as a formal manager or a senior lead within the team. You have a practical approach to operations, with experience improving processes, managing SLAs and bringing structure to how work is prioritised. You're comfortable using CRM or ticketing systems to keep things on track. You can handle complex client situations, including escalations and competing demands, and communicate clearly with both customers and internal teams. You understand the commercial impact of good service, work well alongside sales or consultancy functions, and focus on building long-term client relationships What's on Offer Competitive salary and benefits A key role in shaping a growing Client Services / Customer Success function Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency when advertising this vacancy.
Dec 20, 2025
Full time
Client Services / Customer Success Team Leader Exeter Permanent Full-time A growing, purpose-driven consultancy is looking for a Client Services / Customer Success Team Leader to help stabilise, structure, and develop its client support function. This is a hands-on role combining front-line client work with leadership of a small, experienced team. The Role Manage a portfolio of key clients, acting as a primary point of contact Handle complex queries, escalations, billing and contract issues Lead and support a small Client Services team, setting priorities and standards Embed SLAs, response times and ticket prioritisation Improve processes, workflows and use of CRM / ticketing systems Work closely with Sales and Consultants to support retention and client satisfaction About You You'll come from a client services, customer success or service delivery background and be used to working in busy, fast-moving environments. You're confident staying hands-on with clients while also leading, guiding, or supporting others , whether as a formal manager or a senior lead within the team. You have a practical approach to operations, with experience improving processes, managing SLAs and bringing structure to how work is prioritised. You're comfortable using CRM or ticketing systems to keep things on track. You can handle complex client situations, including escalations and competing demands, and communicate clearly with both customers and internal teams. You understand the commercial impact of good service, work well alongside sales or consultancy functions, and focus on building long-term client relationships What's on Offer Competitive salary and benefits A key role in shaping a growing Client Services / Customer Success function Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency when advertising this vacancy.
Graduate Recruitment Consultant - Excellent training & progression 28,000 rising to 32,000 + Commission ( 50k OTE year 1) + 25 Days Holiday + Rapid Progression Exeter City Centre Are you a recent Graduate looking to launch your career in the exciting and fast-moving world of recruitment? The Exeter team represents the fastest-growing, highest-performing team in Ernest Gordon's business, with an excellent track record of developing people new to the industry, rapidly promoting them, and increasing their earnings. We are growing! Ernest Gordon Recruitment specialise in Engineering, Technology, IT and Finance across the UK and internationally. We are at the beginning of our journey, having only been established for 7 years, and are excited about what the next 5 years look like. We have 3 sites and 50 staff - but this is just the beginning. We are looking for the next generation of Directors and Managers in the business. We want to work with ambitious, driven individuals who want to have a big career and ultimately see themselves in a senior role. Ernest Gordon is different. We are not your average recruitment company. We pride ourselves in standing out from the crowd, no shiny suits, Rolex watches or big egos here. At Ernest Gordon, you leave your ego at the door - we have a culture of development, progression, and always improving. In order to build a business, you need dynamic staff who are always wanting to do and be better. What does a career with us look like? Sales. It's all about business development, winning clients and working harder, faster and longer than the competition. The only raw ingredients you need to do exceptionally well here is hard work - the rest we can help you with. We are proud of the support, training and development we offer and rapid progression. Ultimately, with success comes the financial rewards, so you can build a better life. We are a team. No individual is bigger than the whole team. We look out for each other here and want to foster a healthy, competitive environment where we all progress. We are on an exciting journey, and the future is a bright one. The people who get us there will be rewarded the best. That's the deal. If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Dec 18, 2025
Full time
Graduate Recruitment Consultant - Excellent training & progression 28,000 rising to 32,000 + Commission ( 50k OTE year 1) + 25 Days Holiday + Rapid Progression Exeter City Centre Are you a recent Graduate looking to launch your career in the exciting and fast-moving world of recruitment? The Exeter team represents the fastest-growing, highest-performing team in Ernest Gordon's business, with an excellent track record of developing people new to the industry, rapidly promoting them, and increasing their earnings. We are growing! Ernest Gordon Recruitment specialise in Engineering, Technology, IT and Finance across the UK and internationally. We are at the beginning of our journey, having only been established for 7 years, and are excited about what the next 5 years look like. We have 3 sites and 50 staff - but this is just the beginning. We are looking for the next generation of Directors and Managers in the business. We want to work with ambitious, driven individuals who want to have a big career and ultimately see themselves in a senior role. Ernest Gordon is different. We are not your average recruitment company. We pride ourselves in standing out from the crowd, no shiny suits, Rolex watches or big egos here. At Ernest Gordon, you leave your ego at the door - we have a culture of development, progression, and always improving. In order to build a business, you need dynamic staff who are always wanting to do and be better. What does a career with us look like? Sales. It's all about business development, winning clients and working harder, faster and longer than the competition. The only raw ingredients you need to do exceptionally well here is hard work - the rest we can help you with. We are proud of the support, training and development we offer and rapid progression. Ultimately, with success comes the financial rewards, so you can build a better life. We are a team. No individual is bigger than the whole team. We look out for each other here and want to foster a healthy, competitive environment where we all progress. We are on an exciting journey, and the future is a bright one. The people who get us there will be rewarded the best. That's the deal. If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Freelance Site Manager Distribution Centre Refurbishment & Fit-Out Project : 24 weeks Location : Exeter Start Date : Mid Feb Day Rate : Negotiable We are seeking an experienced Freelance Site Manager to join our client who are main contractor that turnover circa £80m. They have been allocated a national roll out in the region of £35m s worth of Small / Medium Distribution centre refurbishments for their client, a world leading brand. The scope of works vary across all schemes and are from £1.2m to £2.4m a piece. Project durations are weeks. This is a hands-on role requiring strong leadership, organisational skills, and the ability to deliver the project on time and to a high standard. Key Responsibilities Manage day-to-day site operations across the 24-week programme. Coordinate subcontractors, suppliers, and on-site teams to ensure smooth delivery. Monitor progress against programme milestones and report regularly to the project team. Ensure compliance with health & safety regulations and company policies. Oversee quality control and resolve any issues that arise during construction and fit-out. Requirements Proven track record as a Site Manager on refurbishment and fit-out projects. Experience in managing distribution centres, warehouses, or similar industrial facilities would be ideal but essential. Strong knowledge of construction processes, health & safety, and compliance standards. Excellent communication and leadership skills. Ability to work independently and drive the project to completion. Freelance/contract availability for the full 24-week duration. Certificates required CSCS Card (managers) SMSTS 3 day first Aid Asbestos Awareness What We Offer Competitive freelance day rate and a run of work for the 2026 Opportunity to lead a significant refurbishment projects from start to finish. Collaborative working environment with a supportive project team.
Dec 17, 2025
Contractor
Freelance Site Manager Distribution Centre Refurbishment & Fit-Out Project : 24 weeks Location : Exeter Start Date : Mid Feb Day Rate : Negotiable We are seeking an experienced Freelance Site Manager to join our client who are main contractor that turnover circa £80m. They have been allocated a national roll out in the region of £35m s worth of Small / Medium Distribution centre refurbishments for their client, a world leading brand. The scope of works vary across all schemes and are from £1.2m to £2.4m a piece. Project durations are weeks. This is a hands-on role requiring strong leadership, organisational skills, and the ability to deliver the project on time and to a high standard. Key Responsibilities Manage day-to-day site operations across the 24-week programme. Coordinate subcontractors, suppliers, and on-site teams to ensure smooth delivery. Monitor progress against programme milestones and report regularly to the project team. Ensure compliance with health & safety regulations and company policies. Oversee quality control and resolve any issues that arise during construction and fit-out. Requirements Proven track record as a Site Manager on refurbishment and fit-out projects. Experience in managing distribution centres, warehouses, or similar industrial facilities would be ideal but essential. Strong knowledge of construction processes, health & safety, and compliance standards. Excellent communication and leadership skills. Ability to work independently and drive the project to completion. Freelance/contract availability for the full 24-week duration. Certificates required CSCS Card (managers) SMSTS 3 day first Aid Asbestos Awareness What We Offer Competitive freelance day rate and a run of work for the 2026 Opportunity to lead a significant refurbishment projects from start to finish. Collaborative working environment with a supportive project team.
Job Title: Deputy Home Manager (Nurse Qualified) Location: Exeter Home Type: 72-bed modern, spacious nursing home Contract: Full-time Salary: Upwards of 50,000 per annum (dependent on experience) About the Home We are a modern, well-equipped 72-bed nursing home based in Exeter, providing high-quality nursing and residential care in a spacious and supportive environment. The home is committed to delivering outstanding, person-centred care and maintaining excellent clinical and regulatory standards. The Role We are seeking an experienced Nurse-qualified Deputy Home Manager to support the Home Manager in the day-to-day leadership and clinical oversight of the service. This is a senior role combining hands-on nursing, staff leadership, and governance, ensuring the highest standards of care and compliance across the home. Key Responsibilities Support the Home Manager with the overall management and performance of the home Provide strong clinical leadership and act as a role model for best nursing practice Ensure compliance with CQC regulations, NMC standards, and internal policies Lead, mentor, and develop nursing and care teams Oversee care planning, risk assessments, medication management, and clinical audits Support recruitment, staff supervision, appraisals, and ongoing training Deputise for the Home Manager in their absence Build positive relationships with residents, families, GPs, and external professionals Promote a safe, caring, well-led, and responsive service Requirements Registered Nurse (RGN / RMN / RNLD) with a valid NMC PIN Proven experience in a nursing home or care home environment Experience in a senior or leadership nursing role (Deputy Manager, Clinical Lead, Senior Nurse) Strong knowledge of CQC standards and regulatory compliance Confident leadership style with excellent communication and organisational skills A genuine commitment to high-quality, person-centred care What We Offer Salary upwards of 50,000 per annum Supportive and experienced management team Ongoing training and career development opportunities A modern, well-resourced working environment The opportunity to play a key leadership role within a high-quality nursing home Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Dec 17, 2025
Full time
Job Title: Deputy Home Manager (Nurse Qualified) Location: Exeter Home Type: 72-bed modern, spacious nursing home Contract: Full-time Salary: Upwards of 50,000 per annum (dependent on experience) About the Home We are a modern, well-equipped 72-bed nursing home based in Exeter, providing high-quality nursing and residential care in a spacious and supportive environment. The home is committed to delivering outstanding, person-centred care and maintaining excellent clinical and regulatory standards. The Role We are seeking an experienced Nurse-qualified Deputy Home Manager to support the Home Manager in the day-to-day leadership and clinical oversight of the service. This is a senior role combining hands-on nursing, staff leadership, and governance, ensuring the highest standards of care and compliance across the home. Key Responsibilities Support the Home Manager with the overall management and performance of the home Provide strong clinical leadership and act as a role model for best nursing practice Ensure compliance with CQC regulations, NMC standards, and internal policies Lead, mentor, and develop nursing and care teams Oversee care planning, risk assessments, medication management, and clinical audits Support recruitment, staff supervision, appraisals, and ongoing training Deputise for the Home Manager in their absence Build positive relationships with residents, families, GPs, and external professionals Promote a safe, caring, well-led, and responsive service Requirements Registered Nurse (RGN / RMN / RNLD) with a valid NMC PIN Proven experience in a nursing home or care home environment Experience in a senior or leadership nursing role (Deputy Manager, Clinical Lead, Senior Nurse) Strong knowledge of CQC standards and regulatory compliance Confident leadership style with excellent communication and organisational skills A genuine commitment to high-quality, person-centred care What We Offer Salary upwards of 50,000 per annum Supportive and experienced management team Ongoing training and career development opportunities A modern, well-resourced working environment The opportunity to play a key leadership role within a high-quality nursing home Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
We have been instructed on a fantastic Accounts Senior or Client Manager opportunity on behalf of a forward thinking firm of Chartered Accountants in Exeter. Ideal for a part-qualified or recently qualified individual working in practice seeking a varied role, tailored career progression and a fantastic work life balance click apply for full job details
Dec 16, 2025
Full time
We have been instructed on a fantastic Accounts Senior or Client Manager opportunity on behalf of a forward thinking firm of Chartered Accountants in Exeter. Ideal for a part-qualified or recently qualified individual working in practice seeking a varied role, tailored career progression and a fantastic work life balance click apply for full job details
Do you have a natural team leader ability and ready to take the next step in your career? Our client is looking for someone to come in and nurture, lead and grow one of their customer service/sales teams. If you are looking for an exciting opportunity with a modern, forward thinking client and come from a customer led industry we want to hear from you! Job Title: Operations Support Team Leader (Travel and Accommodation) Location: Exeter Salary: 32,000 Hours: Monday-Friday 8:45am-5:30pm Benefits: Wow! This company is all about the culture and has an impressive benefits package to offer! 25 days holiday (plus Bank holidays) plus an additional 2 days off for wellbeing taking that to 27! Contributory pension, private healthcare, free eye tests, and 24 hour access to a GP are also in the package as well as long service awards! There are many social and company events with the opportunities to be part of employee-led committees. On joining the company, you will receive a welcome box of goodies and a company wide induction programme! This company genuinely knows the importance of a positive working culture and looking after their employees, providing employees the opportunity to be part of fast growing, accommodation industry and the opportunity for world travel. The Company: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients. The Role: As an Operations Support Team Leader, you will be an integral part of a busy operations team. Delivering flexible housing solutions to clients and guests. You'll combine hands-on service with outstanding team leadership. If you have resilience, drive, ambition and are passionate about developing your team this is the role for you! Key Duties: Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients. Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations Be an ambassador championing the core values of the company Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews Review team performance, deliver feedback and performance management Actively participate in business initiatives and undertake wider leadership responsibilities Manage enquires and bookings with exceptional attention to detail Serve as a subject matter expert, guiding a team and clients Develop and implement protocols to maintain high service standards Build and nurture relationships with clients, suppliers and colleagues Meet and exceed KPI'S and revenue targets while supporting company procedures The Candidate: A highly motivated individual with a positive 'can do' attitude Experience of leading a team Exceptional attention to detail and outstanding customer service skills Adaptability to meet the needs of a dynamic business environment Confidence with IT tools, including Microsoft Office and CRMs Ideally a background in sales , housing, travel or hospitality TO APPLY: If this sounds like a role you could thrive in please apply online, email (url removed) or call Vicky on (phone number removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Dec 16, 2025
Full time
Do you have a natural team leader ability and ready to take the next step in your career? Our client is looking for someone to come in and nurture, lead and grow one of their customer service/sales teams. If you are looking for an exciting opportunity with a modern, forward thinking client and come from a customer led industry we want to hear from you! Job Title: Operations Support Team Leader (Travel and Accommodation) Location: Exeter Salary: 32,000 Hours: Monday-Friday 8:45am-5:30pm Benefits: Wow! This company is all about the culture and has an impressive benefits package to offer! 25 days holiday (plus Bank holidays) plus an additional 2 days off for wellbeing taking that to 27! Contributory pension, private healthcare, free eye tests, and 24 hour access to a GP are also in the package as well as long service awards! There are many social and company events with the opportunities to be part of employee-led committees. On joining the company, you will receive a welcome box of goodies and a company wide induction programme! This company genuinely knows the importance of a positive working culture and looking after their employees, providing employees the opportunity to be part of fast growing, accommodation industry and the opportunity for world travel. The Company: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients. The Role: As an Operations Support Team Leader, you will be an integral part of a busy operations team. Delivering flexible housing solutions to clients and guests. You'll combine hands-on service with outstanding team leadership. If you have resilience, drive, ambition and are passionate about developing your team this is the role for you! Key Duties: Lead a team of accommodation specialists, supporting them with booking accommodation for a range of clients. Work alongside Account Managers to ensure collation and review of client feedback and put actions in place to maintain service levels and expectations Be an ambassador championing the core values of the company Mentor the team, coaching and developing them to unlock their full potential through 1:1's and reviews Review team performance, deliver feedback and performance management Actively participate in business initiatives and undertake wider leadership responsibilities Manage enquires and bookings with exceptional attention to detail Serve as a subject matter expert, guiding a team and clients Develop and implement protocols to maintain high service standards Build and nurture relationships with clients, suppliers and colleagues Meet and exceed KPI'S and revenue targets while supporting company procedures The Candidate: A highly motivated individual with a positive 'can do' attitude Experience of leading a team Exceptional attention to detail and outstanding customer service skills Adaptability to meet the needs of a dynamic business environment Confidence with IT tools, including Microsoft Office and CRMs Ideally a background in sales , housing, travel or hospitality TO APPLY: If this sounds like a role you could thrive in please apply online, email (url removed) or call Vicky on (phone number removed) Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Type: Senior Client Services Manager Location: Devon (Exeter, EX4 4EY) Salary: 14.41 Contract: Temp Hours: 37.5 About the Service: We are recruiting a Senior Client Services Manager to provide sickness cover at a fast paced service supporting people experiencing street homelessness. The service comprises a 19 bed street homeless hostel , with 11 move on beds located nearby , based in Exeter city centre. The role operates on a rolling 4 week rota , covering 37.5 hours per week , including weekends and bank holidays . The Role To lead a committed and motivated team, delivering efficient, high quality, cost effective, person centred services in line with contract requirements. The post holder will empower customers to live independently while creating a positive, engaging and supportive working environment for colleagues. Key Responsibilities: Lead and support a team through effect- What Success Will Look Like Leadership & Service Delivery Lead a team of Client Services Managers across a defined geographical area or lead a team of client facing colleagues (e.g. Support Co ordinators - Level 3). Deliver efficient, effective and person centred services to clients within a defined service area. Quality assure service delivery across the area of operation. Assume responsibility for registered and high intervention schemes, where applicable. Act as a leadership role model, fulfilling all aspects of the Leadership Community's Guide to Responsibilities. Performance & People Management Manage and monitor individual and team performance, setting clear objectives and assessing competencies. Hold regular supervision meetings (every 4-6 weeks) and conduct mid year and end of year performance reviews in line with the Performance through People framework. Coach and develop colleagues to deliver consistently high standards, using innovative and alternative approaches to service delivery. Facilitate team learning sessions and professional development activities. Observe practice and provide real time feedback to ensure professional and contractual standards are met. Promote a positive working environment and contribute to making Home Group a great place to work. Safeguarding, Health & Safety Act as a Designated Person for Safeguarding within Care and Support Services. Ensure safeguarding arrangements, training and supervision are in place for adults at risk, and for children and young people who may come into contact with services. Support and supervise Client Services Managers who are Designated Persons within frontline services. Liaise with local authorities and safeguarding partners, ensuring a named Designated Person is in place. Carry out health and safety checks, risk assessments and maintain accurate records to keep clients and colleagues safe. Customer Focus Provide specialist advice and guidance to colleagues supporting clients with complex or challenging needs. Promote and advance client involvement in service planning and delivery. Implement and evaluate local and national initiatives to improve outcomes for clients. Deliver client facing work as required by rota or service need. Quality, Compliance & Financial Management Monitor and review service quality, identifying opportunities for continuous improvement. Ensure compliance with Care Quality Commission requirements (or Care Inspectorate requirements in Scotland, where applicable). Manage budgets effectively across the full financial cycle. Analyse and report management information to support KPIs and business performance. Ensure accurate, up to date record keeping and compliance with data protection requirements. Prepare reports relating to contracts, staffing, budgets, arrears, voids and client move on. Support contract monitoring and contribute to tendering and bid submissions. Market service achievements and outcomes to demonstrate impact. Additional Responsibilities Provide leadership cover across other services as required. Participate in an on call rota across the region.
Dec 15, 2025
Seasonal
Job Type: Senior Client Services Manager Location: Devon (Exeter, EX4 4EY) Salary: 14.41 Contract: Temp Hours: 37.5 About the Service: We are recruiting a Senior Client Services Manager to provide sickness cover at a fast paced service supporting people experiencing street homelessness. The service comprises a 19 bed street homeless hostel , with 11 move on beds located nearby , based in Exeter city centre. The role operates on a rolling 4 week rota , covering 37.5 hours per week , including weekends and bank holidays . The Role To lead a committed and motivated team, delivering efficient, high quality, cost effective, person centred services in line with contract requirements. The post holder will empower customers to live independently while creating a positive, engaging and supportive working environment for colleagues. Key Responsibilities: Lead and support a team through effect- What Success Will Look Like Leadership & Service Delivery Lead a team of Client Services Managers across a defined geographical area or lead a team of client facing colleagues (e.g. Support Co ordinators - Level 3). Deliver efficient, effective and person centred services to clients within a defined service area. Quality assure service delivery across the area of operation. Assume responsibility for registered and high intervention schemes, where applicable. Act as a leadership role model, fulfilling all aspects of the Leadership Community's Guide to Responsibilities. Performance & People Management Manage and monitor individual and team performance, setting clear objectives and assessing competencies. Hold regular supervision meetings (every 4-6 weeks) and conduct mid year and end of year performance reviews in line with the Performance through People framework. Coach and develop colleagues to deliver consistently high standards, using innovative and alternative approaches to service delivery. Facilitate team learning sessions and professional development activities. Observe practice and provide real time feedback to ensure professional and contractual standards are met. Promote a positive working environment and contribute to making Home Group a great place to work. Safeguarding, Health & Safety Act as a Designated Person for Safeguarding within Care and Support Services. Ensure safeguarding arrangements, training and supervision are in place for adults at risk, and for children and young people who may come into contact with services. Support and supervise Client Services Managers who are Designated Persons within frontline services. Liaise with local authorities and safeguarding partners, ensuring a named Designated Person is in place. Carry out health and safety checks, risk assessments and maintain accurate records to keep clients and colleagues safe. Customer Focus Provide specialist advice and guidance to colleagues supporting clients with complex or challenging needs. Promote and advance client involvement in service planning and delivery. Implement and evaluate local and national initiatives to improve outcomes for clients. Deliver client facing work as required by rota or service need. Quality, Compliance & Financial Management Monitor and review service quality, identifying opportunities for continuous improvement. Ensure compliance with Care Quality Commission requirements (or Care Inspectorate requirements in Scotland, where applicable). Manage budgets effectively across the full financial cycle. Analyse and report management information to support KPIs and business performance. Ensure accurate, up to date record keeping and compliance with data protection requirements. Prepare reports relating to contracts, staffing, budgets, arrears, voids and client move on. Support contract monitoring and contribute to tendering and bid submissions. Market service achievements and outcomes to demonstrate impact. Additional Responsibilities Provide leadership cover across other services as required. Participate in an on call rota across the region.
Join G4S as a Driver in Exeter and you will become part of a well-trained, tight knit team providing an essential, cash transportation service to the local community. All you need to have is a valid UK driving licence and the qualities outlined above. We'll provide the training and support to prepare you for a great, long-term driving career with an industry leading company. You will also earn a great salary and excellent benefits. G4S is the largest secure solutions company in the world and one of Britain's top Employers. Our Cash Solutions business has expertise in cash and valuables transportation, cash processing, ATM and cash centre secure storage. You must have a valid SIA licence, Door Supervisor or Security Guarding, to be considered for this role. A cash in transit license is desirable, however, we can support with the training for this if you don't attain one! Contract Information: Pay Rate: £14.87 per hour rising to £15.47 after 12 months (plus night allowance if applicable) Hours per week: 39 hours Shift Pattern: Monday - Friday, 06:00 - 18:00. For your application to be considered, please upload an up to date CV! You must also have a Full UK Driving License and your own vehicle. Your Time at Work You will join a team of specialist Delivery Drivers and be responsible for making scheduled deliveries and collections, within specified time windows, ensuring all work is completed in a timely manner and in accordance with your trip sheet. It's important that you maintain good, safe and courteous driving behavior and present a professional appearance by always wearing the company uniform and the relevant safety equipment provided. Our Delivery Driver must always be polite and courteous to customers and members of the public at all times. and wear the Personal Protective Equipment (PPE) provided. You'll also: - Carry out vehicle checks and report any security and/or mechanical defects and follow procedures properly in the event of an emergency or a criminal attack. - Check consignments and ensure accuracy and efficient loading/unloading at branches and other secure areas. - Undertake training to develop, learn and progress. - Undertake other duties that may reasonably be assigned to you by your line manager or the business. Our Perfect Worker What makes a successful Delivery Driver? To succeed as a G4S Delivery Driver you will need to hold a valid UK driver's licence and be confident when communicating with customers and colleagues in both written and spoken English. An appropriate level of numeracy is also very important, and you will be adept following specific procedures and instructions and be able to work to tight deadlines. We ideally seek: - Previous experience in a driving role would be extremely beneficial but is not essential, as would experience using IT and computer systems. - You must be continuously focused on providing a top notch service to our customers by being efficient, flexible and at all times security conscious. - You'll need to be physically fit, as the role involves lifting and transporting heavy items. You will be subject to a medical review, which may include a medical assessment with an occupational health practitioner. Key Information and Benefits - Pension scheme - Life assurance - Flexible working policies - Free uniform - We Care - providing 24/7 access to online GP, mental health support and virtual wellbeing - HSF - Health Cash Plans - Corporate perks and discounts and Home) - Payroll Giving - Health Checks - Training and Development Opportunities (inc Apprenticeships in England). G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Dec 15, 2025
Full time
Join G4S as a Driver in Exeter and you will become part of a well-trained, tight knit team providing an essential, cash transportation service to the local community. All you need to have is a valid UK driving licence and the qualities outlined above. We'll provide the training and support to prepare you for a great, long-term driving career with an industry leading company. You will also earn a great salary and excellent benefits. G4S is the largest secure solutions company in the world and one of Britain's top Employers. Our Cash Solutions business has expertise in cash and valuables transportation, cash processing, ATM and cash centre secure storage. You must have a valid SIA licence, Door Supervisor or Security Guarding, to be considered for this role. A cash in transit license is desirable, however, we can support with the training for this if you don't attain one! Contract Information: Pay Rate: £14.87 per hour rising to £15.47 after 12 months (plus night allowance if applicable) Hours per week: 39 hours Shift Pattern: Monday - Friday, 06:00 - 18:00. For your application to be considered, please upload an up to date CV! You must also have a Full UK Driving License and your own vehicle. Your Time at Work You will join a team of specialist Delivery Drivers and be responsible for making scheduled deliveries and collections, within specified time windows, ensuring all work is completed in a timely manner and in accordance with your trip sheet. It's important that you maintain good, safe and courteous driving behavior and present a professional appearance by always wearing the company uniform and the relevant safety equipment provided. Our Delivery Driver must always be polite and courteous to customers and members of the public at all times. and wear the Personal Protective Equipment (PPE) provided. You'll also: - Carry out vehicle checks and report any security and/or mechanical defects and follow procedures properly in the event of an emergency or a criminal attack. - Check consignments and ensure accuracy and efficient loading/unloading at branches and other secure areas. - Undertake training to develop, learn and progress. - Undertake other duties that may reasonably be assigned to you by your line manager or the business. Our Perfect Worker What makes a successful Delivery Driver? To succeed as a G4S Delivery Driver you will need to hold a valid UK driver's licence and be confident when communicating with customers and colleagues in both written and spoken English. An appropriate level of numeracy is also very important, and you will be adept following specific procedures and instructions and be able to work to tight deadlines. We ideally seek: - Previous experience in a driving role would be extremely beneficial but is not essential, as would experience using IT and computer systems. - You must be continuously focused on providing a top notch service to our customers by being efficient, flexible and at all times security conscious. - You'll need to be physically fit, as the role involves lifting and transporting heavy items. You will be subject to a medical review, which may include a medical assessment with an occupational health practitioner. Key Information and Benefits - Pension scheme - Life assurance - Flexible working policies - Free uniform - We Care - providing 24/7 access to online GP, mental health support and virtual wellbeing - HSF - Health Cash Plans - Corporate perks and discounts and Home) - Payroll Giving - Health Checks - Training and Development Opportunities (inc Apprenticeships in England). G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Business Readiness Manager / Change Readiness Manager / Business Change Manager Hybrid 6 months PAYE Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations. Key Responsibilities: Lead business readiness planning aligned to project milestones Identify impacts across billing and CRM processes Engage stakeholders and drive change adoption Coordinate training and support for end users Manage go-live readiness and post-launch support Monitor risks and escalate readiness concerns Ideal Experience: Expertise in receiving tech into a business ideally a contact centre / customer service Proven experience in billing transformation Background in contact centre environments Strong change management and stakeholder engagement skills If this is of interest please apply with your latest CV and I will be in touch to discuss.
Oct 04, 2025
Contractor
Business Readiness Manager / Change Readiness Manager / Business Change Manager Hybrid 6 months PAYE Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations. Key Responsibilities: Lead business readiness planning aligned to project milestones Identify impacts across billing and CRM processes Engage stakeholders and drive change adoption Coordinate training and support for end users Manage go-live readiness and post-launch support Monitor risks and escalate readiness concerns Ideal Experience: Expertise in receiving tech into a business ideally a contact centre / customer service Proven experience in billing transformation Background in contact centre environments Strong change management and stakeholder engagement skills If this is of interest please apply with your latest CV and I will be in touch to discuss.
Oscar Underhill Recruitment Solutions Ltd
Exeter, Devon
Homelessness Support Worker Housing provider in Supported Living Exeter Sociable Working Hours Excellent Pay Rate £12.61 PAYE Temp to Perm opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot : An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief : The role is that of a Homelessness Support Worker This is a potential temp to perm job; full-time role, 35 hours per week. Role is location based in Exeter. The working pattern consists of early and late shifts. Shift pattern: Early - 07:45am 15:45pm. Lates - 12:15pm 20:15pm Pay rate for this job role is £12.61 per hour on PAYE A current Enhanced DBS covering Child and adult s workforce will be required for this job role. Full UK Drivers license and access to a vehicle will be required for this role. Service User group is those who have experienced homelessness. The Responsibilities : As a Support Worker, you will be required to work alongside with young people in a person-centred way and help them to actively move towards living independently of services. You will assist young people with practical tasks based upon their needs and aspirations as identified in their support and safety plan In your role as a Support worker, you will provide flexible support to young people based on their needs and aspirations as identified in their support and safety plan, ensuring they are able to meet their goals which help them to achieve their outcomes. Furthermore, you will implement the young people support and safety plan, as developed by the Support Coordinator and inform and contribute to support planning reviews and assessments through effective communication with the co-ordinator or line manager and client. Skill Outcomes of this role : This role provides an excellent foundation for progressing into other careers that support young people, including youth work, social care, and supported housing services. In addition, you will gain valuable experience in liaising with local authority Housing Benefit departments and the DWP to resolve financial issues, as well as developing strong skills in safeguarding, support planning, and multi-agency working to achieve the best outcomes for young people. Housing Support Worker Homeless CAHMS Young People Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Exeter Devon Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority
Oct 03, 2025
Full time
Homelessness Support Worker Housing provider in Supported Living Exeter Sociable Working Hours Excellent Pay Rate £12.61 PAYE Temp to Perm opportunity. Are you passionate about helping others? Are you looking for a new challenge in Social Housing? Client snapshot : An excellent opportunity has been made available by my client an established housing provider in the UK. My client has a large portfolio of supported living projects and offers generic housing management and supported housing services. Vacancy Brief : The role is that of a Homelessness Support Worker This is a potential temp to perm job; full-time role, 35 hours per week. Role is location based in Exeter. The working pattern consists of early and late shifts. Shift pattern: Early - 07:45am 15:45pm. Lates - 12:15pm 20:15pm Pay rate for this job role is £12.61 per hour on PAYE A current Enhanced DBS covering Child and adult s workforce will be required for this job role. Full UK Drivers license and access to a vehicle will be required for this role. Service User group is those who have experienced homelessness. The Responsibilities : As a Support Worker, you will be required to work alongside with young people in a person-centred way and help them to actively move towards living independently of services. You will assist young people with practical tasks based upon their needs and aspirations as identified in their support and safety plan In your role as a Support worker, you will provide flexible support to young people based on their needs and aspirations as identified in their support and safety plan, ensuring they are able to meet their goals which help them to achieve their outcomes. Furthermore, you will implement the young people support and safety plan, as developed by the Support Coordinator and inform and contribute to support planning reviews and assessments through effective communication with the co-ordinator or line manager and client. Skill Outcomes of this role : This role provides an excellent foundation for progressing into other careers that support young people, including youth work, social care, and supported housing services. In addition, you will gain valuable experience in liaising with local authority Housing Benefit departments and the DWP to resolve financial issues, as well as developing strong skills in safeguarding, support planning, and multi-agency working to achieve the best outcomes for young people. Housing Support Worker Homeless CAHMS Young People Tenancy Sustainment Tenancy Support Officer Housing Officer Supported Housing Income Management Homeless Substance Misuse Homelessness Youth Offending YMCA Prison Officer Probation Officer Supported Living Exeter Devon Independent Living Floating Support Full Time Scheme Manager Project Worker Community Support Charity Housing Association Local Authority
Job Description Fancy a new challenge? We are looking for an experienced care professional to be our next Care Team Leader. Lifeways are looking for a Care Team Leader to work alongside our Service Manager in the leadership and day-to-day management of our established service , this is an exciting opportunity to join our established team. Lifeways offer genuine, rewarding career progression and investment in recognised qualifications. Full time / 37.5 hours £13.70 per hour Opportunity to gain health and social care qualifications funded by Lifeways. Free DBS check. Discounts and cashback at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via Lifeways Rewards. Cycle to work scheme. Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc. Free access to the employee assistance program which provides advice and support. Blue Light Card. For this role we require staff who are able and willing to drive our company cars, therefore you must hold a full UK Driving Licence. Applicants from experienced Care Team Leaders/Senior Support Workers holding an NVQ / QCF in Health & Social Care, (or equivalent) would be an advantage. However, if you are a dedicated Care Assistant or Carer with a solid track record, and the ambition to progress - Lifeways can offer you excellent training and ongoing development for you to enjoy a rewarding career with us. As Team Leader you will lead and motivate a team of support workers ensuring that excellent person-centred care and support is delivered to people supported by Lifeways to enable them to live a fulfilling and independent life. You will be involved in the recruitment of, and the ongoing development of support workers by carrying out staff supervisions, candidate interviews and providing general guidance and expertise. You will possess excellent communication skills to communicate effectively with staff, people we support and outside professionals. In addition, good written communication and IT skills for record keeping. The people we support suffer from learning difficulties, autism, challenging behaviours and some mobility issues there manual handling would be required. We a looking for energetic, hard working individuals who also have a good sense of humour and patience. The people we support enjoy going out into the community to do a bit of shopping or engage in other exciting activities. Ref: LWGAK
Oct 03, 2025
Full time
Job Description Fancy a new challenge? We are looking for an experienced care professional to be our next Care Team Leader. Lifeways are looking for a Care Team Leader to work alongside our Service Manager in the leadership and day-to-day management of our established service , this is an exciting opportunity to join our established team. Lifeways offer genuine, rewarding career progression and investment in recognised qualifications. Full time / 37.5 hours £13.70 per hour Opportunity to gain health and social care qualifications funded by Lifeways. Free DBS check. Discounts and cashback at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via Lifeways Rewards. Cycle to work scheme. Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc. Free access to the employee assistance program which provides advice and support. Blue Light Card. For this role we require staff who are able and willing to drive our company cars, therefore you must hold a full UK Driving Licence. Applicants from experienced Care Team Leaders/Senior Support Workers holding an NVQ / QCF in Health & Social Care, (or equivalent) would be an advantage. However, if you are a dedicated Care Assistant or Carer with a solid track record, and the ambition to progress - Lifeways can offer you excellent training and ongoing development for you to enjoy a rewarding career with us. As Team Leader you will lead and motivate a team of support workers ensuring that excellent person-centred care and support is delivered to people supported by Lifeways to enable them to live a fulfilling and independent life. You will be involved in the recruitment of, and the ongoing development of support workers by carrying out staff supervisions, candidate interviews and providing general guidance and expertise. You will possess excellent communication skills to communicate effectively with staff, people we support and outside professionals. In addition, good written communication and IT skills for record keeping. The people we support suffer from learning difficulties, autism, challenging behaviours and some mobility issues there manual handling would be required. We a looking for energetic, hard working individuals who also have a good sense of humour and patience. The people we support enjoy going out into the community to do a bit of shopping or engage in other exciting activities. Ref: LWGAK
Business Readiness Manager / Change Readiness Manager / Business Change Manager Hybrid 6 months PAYE Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations. Key Responsibilities: Lead business readiness planning aligned to project milestones Identify impacts across billing and CRM processes Engage stakeholders and drive change adoption Coordinate training and support for end users Manage go-live readiness and post-launch support Monitor risks and escalate readiness concerns Ideal Experience: Expertise in receiving tech into a business ideally a contact centre / customer service Proven experience in billing transformation Background in contact centre environments Strong change management and stakeholder engagement skills If this is of interest please apply with your latest CV and I will be in touch to discuss.
Sep 23, 2025
Contractor
Business Readiness Manager / Change Readiness Manager / Business Change Manager Hybrid 6 months PAYE Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations. Key Responsibilities: Lead business readiness planning aligned to project milestones Identify impacts across billing and CRM processes Engage stakeholders and drive change adoption Coordinate training and support for end users Manage go-live readiness and post-launch support Monitor risks and escalate readiness concerns Ideal Experience: Expertise in receiving tech into a business ideally a contact centre / customer service Proven experience in billing transformation Background in contact centre environments Strong change management and stakeholder engagement skills If this is of interest please apply with your latest CV and I will be in touch to discuss.
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We're sure you've tried our products because we supply food for the all the major supermarkets in the UK! Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. Our Exeter site - A distribution depot serving convenience retailers and forecourts in the region - is looking for a Depot Supervisor to join their team. What you'll be doing To assist the Depot Manager to ensure consistent application of depot standards and processes that deliver the inbound, despatch and delivery schedule of the depot safely, legally and meeting the Operational key performance indicators and costs Ensure the right resource is allocated to work activities with safe equipment to execute the warehouse and transport work schedules Investigate and communicate issues affecting the safe and legal achievement of the operational plan and where required prevent unsafe behaviours or use of unsafe equipment Ensure the administrative procedures and operational information is accurate and available for reporting operational performance and controls are operational in the event of an audit or investigation Conduct operational inductions and training for transport and warehouse colleagues as required and ensure training records are signed off accurately for filing and entry to the onsite training matrix Shifts will be based on a 2 Week Cycle: Week 1: Monday to Friday (Must be flexible on shift times) Week 2: Monday - Wednesday, Friday & Saturday. What we're looking for FLT Counterbalance Experience (Licence desirable). Experience operating in a similar transport supervisory role supervising a diverse team Numeracy and literacy skills Holds a food safety level 1 and level 2 certification At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make everyday taste better. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success.
Sep 22, 2025
Full time
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make every day taste better. We're sure you've tried our products because we supply food for the all the major supermarkets in the UK! Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. Our Exeter site - A distribution depot serving convenience retailers and forecourts in the region - is looking for a Depot Supervisor to join their team. What you'll be doing To assist the Depot Manager to ensure consistent application of depot standards and processes that deliver the inbound, despatch and delivery schedule of the depot safely, legally and meeting the Operational key performance indicators and costs Ensure the right resource is allocated to work activities with safe equipment to execute the warehouse and transport work schedules Investigate and communicate issues affecting the safe and legal achievement of the operational plan and where required prevent unsafe behaviours or use of unsafe equipment Ensure the administrative procedures and operational information is accurate and available for reporting operational performance and controls are operational in the event of an audit or investigation Conduct operational inductions and training for transport and warehouse colleagues as required and ensure training records are signed off accurately for filing and entry to the onsite training matrix Shifts will be based on a 2 Week Cycle: Week 1: Monday to Friday (Must be flexible on shift times) Week 2: Monday - Wednesday, Friday & Saturday. What we're looking for FLT Counterbalance Experience (Licence desirable). Experience operating in a similar transport supervisory role supervising a diverse team Numeracy and literacy skills Holds a food safety level 1 and level 2 certification At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make everyday taste better. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career. If this sounds like you, join us and grow with Greencore, and be a part of driving our future success.
