TEAM ASSISTANT Our client, a global investment bank, is seeking a Team Assistant to provide high-quality administrative support to a group of Bankers at Analyst, Associate and Junior VP level within a specialist industry team. This is a fast-paced, dynamic and rewarding position that is well suited to candidates with customer service or administrative experience who enjoy working in high-volume, detail-focused environments. Full training and ongoing support will be provided. TEAM ASSISTANT ROLE: Take ownership of complex and constantly changing diaries, coordinating meetings and conference calls across the UK and Europe while staying one step ahead of shifting priorities Coordinate and schedule meetings, conference calls and video conferences across multiple time zones, ensuring everything runs smoothly Manage a high volume of calls and emails with confidence, delivering clear, timely and professional communication Organise all aspects of travel, including room bookings, visas, flights, accommodation and car arrangements, creating seamless itineraries from start to finish Process expenses and invoices accurately and in line with company policies Provide proactive day-to-day support, handling queries and completing a variety of ad hoc administrative tasks that keep the team running efficiently Offer support to colleagues during holidays or absences, helping to maintain a smooth and collaborative working environment TEAM ASSISTANT ESSENTIALS: 12 months of experience in a corporate or customer-facing role, with exposure to professional environments Proficient in Microsoft Outlook, Word and Excel to a high standard Desire to grow as an assistant, taking on increasing responsibility and developing skills through learning and mentorship Ability to manage competing time-sensitive priorities and tasks, organising workloads effectively and meeting deadlines in a fast-paced environment High attention to detail and the ability to multitask effectively, maintaining accuracy and quality while handling multiple tasks simultaneously Clear and professional communication skills, both written and verbal, when interacting in person, over the phone, virtually or by email Team player who works well under pressure, contributing positively to team objectives and supporting colleagues when needed Proactive, resourceful and able to work independently, demonstrating initiative and solving problems efficiently with minimal supervision Discretion when handling confidential information and maintaining a professional, positive and can-do attitude at all times TEAM ASSISTANT BENEFITS: Progression and development opportunities If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Apr 02, 2026
Seasonal
TEAM ASSISTANT Our client, a global investment bank, is seeking a Team Assistant to provide high-quality administrative support to a group of Bankers at Analyst, Associate and Junior VP level within a specialist industry team. This is a fast-paced, dynamic and rewarding position that is well suited to candidates with customer service or administrative experience who enjoy working in high-volume, detail-focused environments. Full training and ongoing support will be provided. TEAM ASSISTANT ROLE: Take ownership of complex and constantly changing diaries, coordinating meetings and conference calls across the UK and Europe while staying one step ahead of shifting priorities Coordinate and schedule meetings, conference calls and video conferences across multiple time zones, ensuring everything runs smoothly Manage a high volume of calls and emails with confidence, delivering clear, timely and professional communication Organise all aspects of travel, including room bookings, visas, flights, accommodation and car arrangements, creating seamless itineraries from start to finish Process expenses and invoices accurately and in line with company policies Provide proactive day-to-day support, handling queries and completing a variety of ad hoc administrative tasks that keep the team running efficiently Offer support to colleagues during holidays or absences, helping to maintain a smooth and collaborative working environment TEAM ASSISTANT ESSENTIALS: 12 months of experience in a corporate or customer-facing role, with exposure to professional environments Proficient in Microsoft Outlook, Word and Excel to a high standard Desire to grow as an assistant, taking on increasing responsibility and developing skills through learning and mentorship Ability to manage competing time-sensitive priorities and tasks, organising workloads effectively and meeting deadlines in a fast-paced environment High attention to detail and the ability to multitask effectively, maintaining accuracy and quality while handling multiple tasks simultaneously Clear and professional communication skills, both written and verbal, when interacting in person, over the phone, virtually or by email Team player who works well under pressure, contributing positively to team objectives and supporting colleagues when needed Proactive, resourceful and able to work independently, demonstrating initiative and solving problems efficiently with minimal supervision Discretion when handling confidential information and maintaining a professional, positive and can-do attitude at all times TEAM ASSISTANT BENEFITS: Progression and development opportunities If you feel that you fit the above criteria, then please apply today by submitting your CV to us. Please note that due to the high volume of applications that we receive, only successful applicants will be contacted. For information on how we process personal information, please refer to our website: How We Use Your Personal Information. At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Apr 02, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry. Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment. Successful candidates will: Have strong communication skills and customer service skills Be self-motivated Have a tenacious approach to personal development Possess a competitive sales mentality Have an entrepreneurial mind-set Sales and Customer Service advisors will: Approach new and potential customers on behalf of their clients Keep up to date with relevant client product information Understand customer trends and market traits Provide excellent Customer Service in a professional manner Complete Sales and relevant paperwork to a high standard Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Apr 02, 2026
Full time
Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry. Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment. Successful candidates will: Have strong communication skills and customer service skills Be self-motivated Have a tenacious approach to personal development Possess a competitive sales mentality Have an entrepreneurial mind-set Sales and Customer Service advisors will: Approach new and potential customers on behalf of their clients Keep up to date with relevant client product information Understand customer trends and market traits Provide excellent Customer Service in a professional manner Complete Sales and relevant paperwork to a high standard Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
Apr 02, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes: leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers. REWARDS An achievable 30% bonus scheme - paid quarterly An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonus's Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Private medical via Vitality Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual General Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A GENERAL MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Your store will need to run smoothly on the day-to-day operations and think about long-term planning. Spotting potential and developing your team to ensure there is a strong talent pipeline Responsible for managing any HR issues while also being able to reward and recognise when needed Demonstrate close attention to detail WHAT YOU BRING TO THE TABLE Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality. Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline. Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business. INCREDIBLE CAREERS WITH FIVE GUYS Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us
This exciting opportunity would suit a proactive EA who also enjoys office management and wants to make this newly created role, their own! We're pleased to launch the search for a highly organised, efficient Executive Assistant to support a fantastic senior leadership team, based in Cambridge. This is a pivotal role at the heart of the business. You will act as a trusted partner to senior leaders , ensuring their time is used effectively, operations run smoothly, and priorities are coordinated across a fast-paced, global organisation. The ideal candidate is someone who is detail-oriented, calm under pressure, and not afraid to roll up their sleeves -someone who takes ownership, anticipates needs, and thrives in a dynamic, high-growth environment. If you're looking for variety, this role is full of it, including: Executive Support Provide high-quality administrative support to members of the executive leadership team. Manage complex calendars, prioritising meetings across multiple time zones. Coordinate internal and external meetings, including agendas, materials, and follow-ups. Handle confidential information with discretion and professionalism. Organisation & Coordination Ensure effective day-to-day organisation of executive activities and priorities. Support coordination of cross-functional initiatives and leadership meetings. Track key actions and ensure timely follow-up across teams. Travel & Logistics Arrange domestic and international travel, including visas, itineraries, and accommodation. Manage logistics for executive visits, customer meetings, and internal events. Communication & Stakeholder Management Draft and review communications, presentations, and reports where required. Build strong relationships across the organisation and with external partners. Operational Support Support planning and execution of leadership offsites, board meetings, and company events. Assist with preparation of board packs and executive-level documentation. Office management. Identify opportunities to improve administrative processes and efficiency. You'll be an EA or PA who: Is exceptionally organised with strong attention to detail. Is proactive and resourceful, with the ability to anticipate needs and solve problems independently. Has strong interpersonal and communication skills. Has a high level of discretion and professionalism. Is able to remain calm and effective under pressure. Experience in a technology, engineering, or high-growth company is advantageous. Interviews taking place early April. Location: Cambridge (Onsite mainly) Hours: Monday-Friday - Full time Salary: Highly competitive salary on offer + great benefits including 25 days annual leave + bank holidays, Life Assurance, Private Medical Cover and more! EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Apr 02, 2026
Full time
This exciting opportunity would suit a proactive EA who also enjoys office management and wants to make this newly created role, their own! We're pleased to launch the search for a highly organised, efficient Executive Assistant to support a fantastic senior leadership team, based in Cambridge. This is a pivotal role at the heart of the business. You will act as a trusted partner to senior leaders , ensuring their time is used effectively, operations run smoothly, and priorities are coordinated across a fast-paced, global organisation. The ideal candidate is someone who is detail-oriented, calm under pressure, and not afraid to roll up their sleeves -someone who takes ownership, anticipates needs, and thrives in a dynamic, high-growth environment. If you're looking for variety, this role is full of it, including: Executive Support Provide high-quality administrative support to members of the executive leadership team. Manage complex calendars, prioritising meetings across multiple time zones. Coordinate internal and external meetings, including agendas, materials, and follow-ups. Handle confidential information with discretion and professionalism. Organisation & Coordination Ensure effective day-to-day organisation of executive activities and priorities. Support coordination of cross-functional initiatives and leadership meetings. Track key actions and ensure timely follow-up across teams. Travel & Logistics Arrange domestic and international travel, including visas, itineraries, and accommodation. Manage logistics for executive visits, customer meetings, and internal events. Communication & Stakeholder Management Draft and review communications, presentations, and reports where required. Build strong relationships across the organisation and with external partners. Operational Support Support planning and execution of leadership offsites, board meetings, and company events. Assist with preparation of board packs and executive-level documentation. Office management. Identify opportunities to improve administrative processes and efficiency. You'll be an EA or PA who: Is exceptionally organised with strong attention to detail. Is proactive and resourceful, with the ability to anticipate needs and solve problems independently. Has strong interpersonal and communication skills. Has a high level of discretion and professionalism. Is able to remain calm and effective under pressure. Experience in a technology, engineering, or high-growth company is advantageous. Interviews taking place early April. Location: Cambridge (Onsite mainly) Hours: Monday-Friday - Full time Salary: Highly competitive salary on offer + great benefits including 25 days annual leave + bank holidays, Life Assurance, Private Medical Cover and more! EA First Ltd are acting as an Employment Agency for this permanent vacancy.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Apr 02, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Assistant Managers who work with the General Manager and share the responsibility for the success of the restaurant's results. This includes; leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our Assistant Managers are there to demonstrate leadership, coaching and direction, along with bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 15% of annual salary An additional Secret Shopper bonus worth up to 2,000 High Performer Awards and Bonuses Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 33 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay OTHER AWESOME PERKS Days out and social events Invite to the annual Assistant Manager conference Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS AN ASSISTANT MANAGER, YOU'LL BE RESPONSIBLE FOR Our people - Shift Managers and Crew. Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers & fries, store results and providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management, thinking about long-term plans Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs Always leading with our values Spotting potential and developing your team to ensure there is a strong talent pipeline WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1-2 years of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high. Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews. Financial Responsibility: You have experience assisting with P&L management, controlling labour costs, and managing inventory/waste to hit profitability targets. Leadership Skills: You have a proven track record of leading, coaching, and motivating a team. You don't just manage; you develop people and identify future talent. Operational Excellence: You have a solid understanding of Food Safety standards, Health & Safety regulations, and maintaining 5-star hygiene ratings. Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays. INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be a Deputy General Manager or General Manager - leading to a future as an Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career!
Assistant Bodyshop Manager Location: Slough Salary: Up to £55,000 per annum (Negotiable) / £65K+ with bonuses Hours: Monday to Friday, 45 hours per week Benefits: 30 days holiday, Achievable Bonus Structure, career progression opportunities and more We're looking for a proactive and hands-on Assistant Bodyshop Manager / Deputy Bodyshop Manager / Assistant Accident Repair Centre Manager to support the day-to-day operations of a busy, high-performing accident repair centre in Berkshire. This role is ideal for an experienced team leader or senior technician/estimator ready to step into management, or an existing assistant manager looking to grow within a forward-thinking business. Working closely with the General Bodyshop Manager, you will help drive performance, maintain high standards, and ensure a seamless customer journey from estimate to delivery. This is a fantastic opportunity to join a customer-focused organisation that values development, teamwork, and operational excellence. Key Responsibilities of an Assistant Bodyshop Manager / Deputy Bodyshop Manager / Assistant Accident Repair Centre Manager: Support the Bodyshop Manager in overseeing daily workshop operations Assist in managing productivity, efficiency, and workshop flow Ensure repairs are completed to manufacturer and industry standards Monitor quality control and help maintain high levels of workmanship Support team leadership including technicians, painters, estimators, and admin staff Assist with staff training, development, and performance management Help manage job allocation, work prioritisation, and turnaround times Maintain excellent customer service and handle queries or complaints professionally Ensure compliance with health & safety regulations and company policies Support cost control across labour, parts, paint, and materials Skills and Experience for an Assistant Bodyshop Manager / Deputy Bodyshop Manager / Assistant Accident Repair Centre Manager: Previous experience within an automotive bodyshop or accident repair centre Experience in a supervisory, team leader, or senior technician/estimator role Strong knowledge of bodyshop processes including panel, paint, and estimating Good organisational and problem-solving skills Ability to motivate and support a diverse team Understanding of KPIs, productivity, and workshop efficiency Experience using Audatex or similar estimating systems preferred Strong communication and customer service skills If you're an ambitious Bodyshop Supervisor / Estimator looking to progress into management, or an established Assistant Bodyshop Manager seeking a new challenge, this is your opportunity to take the next step in your career. Click 'Apply Now' to take the next step in your career INDBS
Apr 02, 2026
Full time
Assistant Bodyshop Manager Location: Slough Salary: Up to £55,000 per annum (Negotiable) / £65K+ with bonuses Hours: Monday to Friday, 45 hours per week Benefits: 30 days holiday, Achievable Bonus Structure, career progression opportunities and more We're looking for a proactive and hands-on Assistant Bodyshop Manager / Deputy Bodyshop Manager / Assistant Accident Repair Centre Manager to support the day-to-day operations of a busy, high-performing accident repair centre in Berkshire. This role is ideal for an experienced team leader or senior technician/estimator ready to step into management, or an existing assistant manager looking to grow within a forward-thinking business. Working closely with the General Bodyshop Manager, you will help drive performance, maintain high standards, and ensure a seamless customer journey from estimate to delivery. This is a fantastic opportunity to join a customer-focused organisation that values development, teamwork, and operational excellence. Key Responsibilities of an Assistant Bodyshop Manager / Deputy Bodyshop Manager / Assistant Accident Repair Centre Manager: Support the Bodyshop Manager in overseeing daily workshop operations Assist in managing productivity, efficiency, and workshop flow Ensure repairs are completed to manufacturer and industry standards Monitor quality control and help maintain high levels of workmanship Support team leadership including technicians, painters, estimators, and admin staff Assist with staff training, development, and performance management Help manage job allocation, work prioritisation, and turnaround times Maintain excellent customer service and handle queries or complaints professionally Ensure compliance with health & safety regulations and company policies Support cost control across labour, parts, paint, and materials Skills and Experience for an Assistant Bodyshop Manager / Deputy Bodyshop Manager / Assistant Accident Repair Centre Manager: Previous experience within an automotive bodyshop or accident repair centre Experience in a supervisory, team leader, or senior technician/estimator role Strong knowledge of bodyshop processes including panel, paint, and estimating Good organisational and problem-solving skills Ability to motivate and support a diverse team Understanding of KPIs, productivity, and workshop efficiency Experience using Audatex or similar estimating systems preferred Strong communication and customer service skills If you're an ambitious Bodyshop Supervisor / Estimator looking to progress into management, or an established Assistant Bodyshop Manager seeking a new challenge, this is your opportunity to take the next step in your career. Click 'Apply Now' to take the next step in your career INDBS
Are you passionate about the operational and organisational aspects of wholesale? Do you thrive in a dynamic environment where your skills in administration and customer support can shine? This role might be your perfect fit. Join a leading supplier of accessories to a diverse range of high street brands, a company renowned for its commitment to creativity, sustainability, and exceptional service. As a Wholesale Admin Assistant, you will be an integral part of the team, ensuring the seamless operation of the wholesale department. Your primary responsibilities will include managing merchandising and order processes, maintaining accurate records, and supporting the sales team. You will liaise with the China office and customers to ensure orders are processed smoothly and deadlines are met. Your role will also involve preparing customer-specific order information, labels, and packaging details, as well as supporting marketing administration and seasonal launches. Wholesale Admin / Sales Support - Key responsibilities include: - Maintaining accurate customer records and product information. - Supporting the merchandising process and assisting the Sales Representative. - Liaising with China teams on production schedules. - Handling customer enquiries and maintaining regular communication with wholesale customers. - Collaborating with the warehouse team to monitor order progress and coordinate shipments. - Issuing customer invoices and processing credit requests. The ideal candidate will have previous experience in sales administration, be highly organised, and confident in dealing with customers and internal systems. A team player with a proactive attitude will thrive in this role. Take the next step in your career and become a vital part of a company that values excellence and innovation. Apply now to make a difference in a fast-paced, rewarding environment.
Apr 02, 2026
Full time
Are you passionate about the operational and organisational aspects of wholesale? Do you thrive in a dynamic environment where your skills in administration and customer support can shine? This role might be your perfect fit. Join a leading supplier of accessories to a diverse range of high street brands, a company renowned for its commitment to creativity, sustainability, and exceptional service. As a Wholesale Admin Assistant, you will be an integral part of the team, ensuring the seamless operation of the wholesale department. Your primary responsibilities will include managing merchandising and order processes, maintaining accurate records, and supporting the sales team. You will liaise with the China office and customers to ensure orders are processed smoothly and deadlines are met. Your role will also involve preparing customer-specific order information, labels, and packaging details, as well as supporting marketing administration and seasonal launches. Wholesale Admin / Sales Support - Key responsibilities include: - Maintaining accurate customer records and product information. - Supporting the merchandising process and assisting the Sales Representative. - Liaising with China teams on production schedules. - Handling customer enquiries and maintaining regular communication with wholesale customers. - Collaborating with the warehouse team to monitor order progress and coordinate shipments. - Issuing customer invoices and processing credit requests. The ideal candidate will have previous experience in sales administration, be highly organised, and confident in dealing with customers and internal systems. A team player with a proactive attitude will thrive in this role. Take the next step in your career and become a vital part of a company that values excellence and innovation. Apply now to make a difference in a fast-paced, rewarding environment.
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Apr 02, 2026
Full time
BURGERS & FRIES AND INCREDIBLE CAREERS! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers. REWARDS An achievable bonus scheme worth up to 10% of annual salary An additional Secret Shopper bonus worth up to 2,000 Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000 28 Days paid holiday Paid breaks Free burgers, fries and shakes while on shift Life assurance All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay. OTHER AWESOME PERKS Days out and social events Team competitions - Fry Cup and Olympics Five Guys Perks - employee discount program Access to wellbeing support and employee assistance programme (EAP) Development opportunities to grow a career with us! Enhanced Maternity & Paternity Leave Pension scheme AS A SHIFT MANAGER, YOU'LL BE RESPONSBILE FOR Our people - Leading from the front and being hands-on, working on the line and on the dining area Supporting the General Manager in the delivery of perfect burgers and fries while providing a above & beyond experience for your team and customers Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management WHAT YOU BRING TO THE TABLE Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays INCREDIBLE CAREERS WITH FIVE GUYS If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us Your next step would be an Assistant Manager Five Guys isn't just a job - it can be a career!
Assistant Manager Fashion Retail Oxford Stunning Store Are you ready to step into the fast-paced world of fashion? We're on the hunt for an enthusiastic, driven Assistant Manager to join a fashion store where you can focus on service and amazing visuals. This is your chance to be part of a brand renowned for its style, quality, and exceptional customer experience. In this role, you'll take charge of the store's commercial and visual element, leading a passionate team to deliver world-class service, exceed sales targets, and create an unforgettable shopping experience. If you're a natural leader with a flair for fashion, this is the opportunity to make your mark in a thriving, high-energy environment. Lead a High-Performance Team: Motivate, inspire, and empower your team to deliver an outstanding customer journey. Drive Sales & Achieve Success: Smash targets, track KPIs, and implement strategies to ensure your store is always ahead of the curve. Influence the Customer Experience: From stock management to visual merchandising, you'll shape the shopping experience that keeps customers coming back. Career Growth: With endless opportunities for progression, this role is your launchpad to an exciting career in fashion retail. Key Responsibilities: Inspire & Lead: Foster a positive, vibrant, and high-energy atmosphere for both customers and staff. Boost Sales: Lead by example to hit and exceed sales targets while driving the overall store performance. Master Store Operations: Oversee everything from stock management to merchandising, ensuring every detail reflects the brand's luxury image. Champion Customer Service: Ensure your team delivers exceptional service at every touchpoint, creating loyal, happy customers. Analyze & Improve: Use data to stay on top of KPIs and sales performance, driving continuous improvements across the business. What We're Looking For: Retail Leadership Experience: Ideally from a fashion or accessories background, with a proven ability to manage teams and exceed targets. Sales-Driven & Results-Focused: You know how to drive performance, manage budgets, and hit financial goals. Passion for People: You're a natural leader who thrives in motivating and developing a team, with a focus on exceptional customer service. Ambitious & Energetic: You're eager to take your career to the next level and be part of a growing, dynamic brand. What We Offer: Competitive Salary: Up to 34,000 plus fantastic benefits. Career Development: Opportunities for growth and progression within a global, fashion-forward brand. A Fun & Inspiring Work Environment: Join a brand that values creativity, energy, and a passion for fashion. Ready to take the reins and lead a top-tier fashion team in one of the most iconic locations! BH35840
Apr 02, 2026
Full time
Assistant Manager Fashion Retail Oxford Stunning Store Are you ready to step into the fast-paced world of fashion? We're on the hunt for an enthusiastic, driven Assistant Manager to join a fashion store where you can focus on service and amazing visuals. This is your chance to be part of a brand renowned for its style, quality, and exceptional customer experience. In this role, you'll take charge of the store's commercial and visual element, leading a passionate team to deliver world-class service, exceed sales targets, and create an unforgettable shopping experience. If you're a natural leader with a flair for fashion, this is the opportunity to make your mark in a thriving, high-energy environment. Lead a High-Performance Team: Motivate, inspire, and empower your team to deliver an outstanding customer journey. Drive Sales & Achieve Success: Smash targets, track KPIs, and implement strategies to ensure your store is always ahead of the curve. Influence the Customer Experience: From stock management to visual merchandising, you'll shape the shopping experience that keeps customers coming back. Career Growth: With endless opportunities for progression, this role is your launchpad to an exciting career in fashion retail. Key Responsibilities: Inspire & Lead: Foster a positive, vibrant, and high-energy atmosphere for both customers and staff. Boost Sales: Lead by example to hit and exceed sales targets while driving the overall store performance. Master Store Operations: Oversee everything from stock management to merchandising, ensuring every detail reflects the brand's luxury image. Champion Customer Service: Ensure your team delivers exceptional service at every touchpoint, creating loyal, happy customers. Analyze & Improve: Use data to stay on top of KPIs and sales performance, driving continuous improvements across the business. What We're Looking For: Retail Leadership Experience: Ideally from a fashion or accessories background, with a proven ability to manage teams and exceed targets. Sales-Driven & Results-Focused: You know how to drive performance, manage budgets, and hit financial goals. Passion for People: You're a natural leader who thrives in motivating and developing a team, with a focus on exceptional customer service. Ambitious & Energetic: You're eager to take your career to the next level and be part of a growing, dynamic brand. What We Offer: Competitive Salary: Up to 34,000 plus fantastic benefits. Career Development: Opportunities for growth and progression within a global, fashion-forward brand. A Fun & Inspiring Work Environment: Join a brand that values creativity, energy, and a passion for fashion. Ready to take the reins and lead a top-tier fashion team in one of the most iconic locations! BH35840
Anderson Recruitment Ltd
Cheltenham, Gloucestershire
Our client, a leading firm in the legal sector, is seeking a Client Services Assistant to join their Cheltenham office on a full-time, permanent basis. Known for its welcoming, inclusive culture and collaborative environment, the firm offers an excellent opportunity to gain hands-on experience across a range of legal practice areas and business functions, supporting long-term career development. We are looking for a highly organised and proactive individual with excellent attention to detail and strong communication skills. You will advanced proficiency in Microsoft Office, and experience using practice management systems. A solutions-focused mindset, strong customer service approach, and the ability to use initiative are essential, along with being a collaborative team player. Responsibilities: Client & Project Support Coordinate support for client projects and matters Set up processes in collaboration with Partners, Fee Earners, and clients Support pitches, presentations, events, and business development activity Ensure client communications reach the appropriate contacts Maintain accurate client records in CRM systems Arrange meetings and respond promptly to client queries Support client relationship management and service delivery Communication & Coordination Handle internal and external queries, ensuring timely responses Liaise with internal teams on behalf of Partners and Fee Earners Coordinate cover during absences and communicate updates Financial Administration Support time recording and ensure timely capture Assist with billing, invoices, expenses, and credit control Liaise with Finance to ensure efficient processes Produce standard financial and time reports Administrative Support Manage diaries, meetings, travel, and room bookings Coordinate logistics (technology, catering, attendees) Monitor and prioritise team tasks to meet deadlines Oversee file management, record keeping, and document handling Supervise and support administrative team members General Duties Assist across the team as required, including document updates and basic drafting Support file opening, conflict checks, and risk processes Maintain accurate data across internal systems Provide cover for colleagues during busy or absence periods Collaborate with legal and business support teams Comply with all regulatory and professional standards Hours : Monday to Friday 8.30pm to 5.30pm (hybrid working option after successful completion of induction) Salary: 30,000 to 33,000 depending on experience + excellent benefits package
Apr 02, 2026
Full time
Our client, a leading firm in the legal sector, is seeking a Client Services Assistant to join their Cheltenham office on a full-time, permanent basis. Known for its welcoming, inclusive culture and collaborative environment, the firm offers an excellent opportunity to gain hands-on experience across a range of legal practice areas and business functions, supporting long-term career development. We are looking for a highly organised and proactive individual with excellent attention to detail and strong communication skills. You will advanced proficiency in Microsoft Office, and experience using practice management systems. A solutions-focused mindset, strong customer service approach, and the ability to use initiative are essential, along with being a collaborative team player. Responsibilities: Client & Project Support Coordinate support for client projects and matters Set up processes in collaboration with Partners, Fee Earners, and clients Support pitches, presentations, events, and business development activity Ensure client communications reach the appropriate contacts Maintain accurate client records in CRM systems Arrange meetings and respond promptly to client queries Support client relationship management and service delivery Communication & Coordination Handle internal and external queries, ensuring timely responses Liaise with internal teams on behalf of Partners and Fee Earners Coordinate cover during absences and communicate updates Financial Administration Support time recording and ensure timely capture Assist with billing, invoices, expenses, and credit control Liaise with Finance to ensure efficient processes Produce standard financial and time reports Administrative Support Manage diaries, meetings, travel, and room bookings Coordinate logistics (technology, catering, attendees) Monitor and prioritise team tasks to meet deadlines Oversee file management, record keeping, and document handling Supervise and support administrative team members General Duties Assist across the team as required, including document updates and basic drafting Support file opening, conflict checks, and risk processes Maintain accurate data across internal systems Provide cover for colleagues during busy or absence periods Collaborate with legal and business support teams Comply with all regulatory and professional standards Hours : Monday to Friday 8.30pm to 5.30pm (hybrid working option after successful completion of induction) Salary: 30,000 to 33,000 depending on experience + excellent benefits package
Start Date: Monday, 6th April Hours: Monday to Friday, 9:00 AM - 2:30 PM Love coffee, good food, and a buzzing caf vibe? We're looking for upbeat, friendly Catering Assistants to join our team! If you thrive in a fast-paced environment and enjoy putting a smile on customers' faces , this is the perfect role for you. What You'll Be Doing: Crafting delicious barista-style coffees Serving fresh food and drinks Delivering great customer service with a smile Supporting food prep and daily caf tasks Keeping everything clean, safe, and organised What We're Looking For: Barista experience preferred Food Hygiene Certificate (or happy to get one) Positive attitude and team player Reliable, energetic, and great with people Why You'll Love It Here Great work-life balance Friendly, supportive team Immediate start available Ready to jump in and be part of a fun caf team? Apply now and start your new role on April 6th! For more Info please contact me: Email: (url removed) Mobile: (phone number removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 02, 2026
Seasonal
Start Date: Monday, 6th April Hours: Monday to Friday, 9:00 AM - 2:30 PM Love coffee, good food, and a buzzing caf vibe? We're looking for upbeat, friendly Catering Assistants to join our team! If you thrive in a fast-paced environment and enjoy putting a smile on customers' faces , this is the perfect role for you. What You'll Be Doing: Crafting delicious barista-style coffees Serving fresh food and drinks Delivering great customer service with a smile Supporting food prep and daily caf tasks Keeping everything clean, safe, and organised What We're Looking For: Barista experience preferred Food Hygiene Certificate (or happy to get one) Positive attitude and team player Reliable, energetic, and great with people Why You'll Love It Here Great work-life balance Friendly, supportive team Immediate start available Ready to jump in and be part of a fun caf team? Apply now and start your new role on April 6th! For more Info please contact me: Email: (url removed) Mobile: (phone number removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
We are looking for a friendly and organised HUB Administrative Assistant to support my clients Adult Learning Service. You ll play a key role in making sure the centres run smoothly, providing excellent customer service to learners and supporting teaching teams. The role is full time, Monday Friday 9am 5pm with the flexibility of evening cover until 7pm where required Monday Wednesday Based in Enderby, LE19 Key Responsibilities Customer Service & Reception Be the first point of contact for learners and visitors Answer enquiries in person and by phone Provide helpful information and resolve queries Learner Support & Enrolment Give Information, Advice and Guidance (IAG) to learners Enrol learners onto courses following funding guidelines Support enrolment events and classes across locations Administration Carry out general admin tasks (data entry, filing, records) Arrange meetings and take minutes Support day-to-day running of the HUB Data & Systems Accurately input and manage learner data (MIS systems) Use systems such as ProSolution and Oracle Fusion Produce and use data to support service delivery Exams & Accreditation Support exam delivery, including invigilation Register learners and process certificates Follow awarding body requirements Finance Process invoices, time-sheets and payments Handle basic financial transactions Order and manage centre supplies Team Support Work closely with curriculum teams Help ensure courses run effectively in each area What We re Looking For Essential Skills & Experience Strong customer service or reception experience Good admin skills (data entry, filing, record keeping) Confident using IT systems and software Good communication skills (written and verbal) Ability to work as part of a team Good organisation and attention to detail Knowledge Understanding of confidentiality and equality Awareness of good customer service Qualifications English and Maths at Level 2 (or equivalent) IT skills (Level 1 or equivalent experience) Desirable (but not essential) Experience in adult learning or apprenticeships Cash handling experience Experience organising meetings and taking minutes Other Requirements Able to travel between different locations if required Flexible approach to work
Apr 02, 2026
Seasonal
We are looking for a friendly and organised HUB Administrative Assistant to support my clients Adult Learning Service. You ll play a key role in making sure the centres run smoothly, providing excellent customer service to learners and supporting teaching teams. The role is full time, Monday Friday 9am 5pm with the flexibility of evening cover until 7pm where required Monday Wednesday Based in Enderby, LE19 Key Responsibilities Customer Service & Reception Be the first point of contact for learners and visitors Answer enquiries in person and by phone Provide helpful information and resolve queries Learner Support & Enrolment Give Information, Advice and Guidance (IAG) to learners Enrol learners onto courses following funding guidelines Support enrolment events and classes across locations Administration Carry out general admin tasks (data entry, filing, records) Arrange meetings and take minutes Support day-to-day running of the HUB Data & Systems Accurately input and manage learner data (MIS systems) Use systems such as ProSolution and Oracle Fusion Produce and use data to support service delivery Exams & Accreditation Support exam delivery, including invigilation Register learners and process certificates Follow awarding body requirements Finance Process invoices, time-sheets and payments Handle basic financial transactions Order and manage centre supplies Team Support Work closely with curriculum teams Help ensure courses run effectively in each area What We re Looking For Essential Skills & Experience Strong customer service or reception experience Good admin skills (data entry, filing, record keeping) Confident using IT systems and software Good communication skills (written and verbal) Ability to work as part of a team Good organisation and attention to detail Knowledge Understanding of confidentiality and equality Awareness of good customer service Qualifications English and Maths at Level 2 (or equivalent) IT skills (Level 1 or equivalent experience) Desirable (but not essential) Experience in adult learning or apprenticeships Cash handling experience Experience organising meetings and taking minutes Other Requirements Able to travel between different locations if required Flexible approach to work
My client is a well established OEM business manufacturing a range of products for the light engineering and renewable sectors. As a result of internal promotion they are looking for a bright ambitious engineering individual to join their team. You will be dealing with a range of technical enquiries and dealing with a range of customers delivering top class customer service to meet their needs click apply for full job details
Apr 02, 2026
Full time
My client is a well established OEM business manufacturing a range of products for the light engineering and renewable sectors. As a result of internal promotion they are looking for a bright ambitious engineering individual to join their team. You will be dealing with a range of technical enquiries and dealing with a range of customers delivering top class customer service to meet their needs click apply for full job details
Customer Care Assistant - Arla Foods UK- Leeds 12 month Fixed-Term Contract Do you enjoys helping consumers and collaborating across teams to deliver first-class service? Are you looking for a career within the UKs number one dairy company? Join Arla Foods as Customer Care Assistant and be the friendly, informed voice of our brands- resolving queries quickly, sharing insights with Marketing and QEH click apply for full job details
Apr 02, 2026
Contractor
Customer Care Assistant - Arla Foods UK- Leeds 12 month Fixed-Term Contract Do you enjoys helping consumers and collaborating across teams to deliver first-class service? Are you looking for a career within the UKs number one dairy company? Join Arla Foods as Customer Care Assistant and be the friendly, informed voice of our brands- resolving queries quickly, sharing insights with Marketing and QEH click apply for full job details
Job Title: Assistant Store Manager Location: Hale Barns (near Manchester Airport) Salary: 25,000 - 28,000 + bonus (up to 5,000) About the Company Our client is a growing and well-established storage solutions provider in the Greater Manchester area, known for delivering excellent customer service and high-quality facilities. With continued expansion, they are now looking for a customer-focused and commercially driven individual to join their team. The Role As an Assistant Store Manager, you will play a key role in the day-to-day running of the site, combining customer service, sales, and operational responsibilities . You'll be the first point of contact for customers, helping them find the right solution while driving performance and maintaining high standards across the store. Key Responsibilities Deliver outstanding customer service and build strong relationships Support and drive sales performance and achieve targets Guide customers through the full sales and rental process Handle administrative tasks including contracts and customer records Ensure the site is clean, secure, and well-presented Resolve customer queries quickly and professionally About You Experience in a retail or customer-facing environment Driving license is preferred as could be required to travel to other sites in the area for meetings Confident communicator with strong interpersonal skills Sales-driven with a proactive mindset Organised with strong attention to detail Team player with a positive attitude Comfortable working in a fast-paced environment What's on Offer Competitive salary + bonus (up to 5,000) Great work-life balance 5 days out of 7 Every other weekend off No late evenings Structured training and development Clear progression opportunities within a growing business Supportive and friendly team environment BBH35832
Apr 02, 2026
Full time
Job Title: Assistant Store Manager Location: Hale Barns (near Manchester Airport) Salary: 25,000 - 28,000 + bonus (up to 5,000) About the Company Our client is a growing and well-established storage solutions provider in the Greater Manchester area, known for delivering excellent customer service and high-quality facilities. With continued expansion, they are now looking for a customer-focused and commercially driven individual to join their team. The Role As an Assistant Store Manager, you will play a key role in the day-to-day running of the site, combining customer service, sales, and operational responsibilities . You'll be the first point of contact for customers, helping them find the right solution while driving performance and maintaining high standards across the store. Key Responsibilities Deliver outstanding customer service and build strong relationships Support and drive sales performance and achieve targets Guide customers through the full sales and rental process Handle administrative tasks including contracts and customer records Ensure the site is clean, secure, and well-presented Resolve customer queries quickly and professionally About You Experience in a retail or customer-facing environment Driving license is preferred as could be required to travel to other sites in the area for meetings Confident communicator with strong interpersonal skills Sales-driven with a proactive mindset Organised with strong attention to detail Team player with a positive attitude Comfortable working in a fast-paced environment What's on Offer Competitive salary + bonus (up to 5,000) Great work-life balance 5 days out of 7 Every other weekend off No late evenings Structured training and development Clear progression opportunities within a growing business Supportive and friendly team environment BBH35832
About the opportunity Govt-funded Skills Bootcamp leading to a guaranteed interview with employers Turn your digital passion into a professional career, Send your CV to us, complete the fully-funded course and get a certified qualification. If you have an eye for design and a natural understanding of social media, it is time to professionalise those skills. Netcom Training's fully-funded Social Media and Web Design course provides the exact technical and strategic knowledge that modern digital employers are actively hiring for. This programme takes you beyond basic posting. You will learn the principles of User Experience and User Interface design, how to establish a business in the digital age and how to deploy techniques for Search Engine Optimisation. Whether you aim to become a Social Media Manager or a Digital Communications Assistant, this course offers a structured pathway into the creative sector. Course Details Duration: 13 weeks part-time, Mon-Thurs 6-9pm Format: Online, practical workshops Qualification: Netcom Certificate of Completion (Level 3) What you'll learn You will develop a robust, commercial skillset across key digital disciplines: Social Media Management: Learn how to strategically manage platforms like Meta, TikTok and Pinterest. Web Development: Use no-code applications to create websites and gain a minimal, light-touch introduction to programming languages such as HTML and CSS. UX/UI Design: Master the principles of User Experience and User Interface design. Content & Branding: Develop effective branding strategies and learn how to optimise content. Customer Strategy: Identify and map customer personas and journeys. Business Setup: Learn the essentials of establishing a business in the digital age. Income Streams: Explore modern revenue models including affiliate marketing and digital products. Career Pathway Successful participants are positioned for creative digital roles such as Social Media Manager, Digital Communications Assistant or Entry Level Content Author. Upon completion of this course, your profile will be marketed to our exclusive network of hiring partners with active roles and you will be guaranteed a dedicated career coach. Eligibility This is a government-funded opportunity. To apply, you must: Live in the London (GLA) region. Be aged 19 or over. Earn below the gross annual wage cap of £27,007.76 . Have basic IT skills. Not currently be undertaking other government-funded training. Cost This is a fully-funded training course with no fees. Complete the learning to build your creative portfolio and access our dedicated career support and hiring network.
Apr 02, 2026
Full time
About the opportunity Govt-funded Skills Bootcamp leading to a guaranteed interview with employers Turn your digital passion into a professional career, Send your CV to us, complete the fully-funded course and get a certified qualification. If you have an eye for design and a natural understanding of social media, it is time to professionalise those skills. Netcom Training's fully-funded Social Media and Web Design course provides the exact technical and strategic knowledge that modern digital employers are actively hiring for. This programme takes you beyond basic posting. You will learn the principles of User Experience and User Interface design, how to establish a business in the digital age and how to deploy techniques for Search Engine Optimisation. Whether you aim to become a Social Media Manager or a Digital Communications Assistant, this course offers a structured pathway into the creative sector. Course Details Duration: 13 weeks part-time, Mon-Thurs 6-9pm Format: Online, practical workshops Qualification: Netcom Certificate of Completion (Level 3) What you'll learn You will develop a robust, commercial skillset across key digital disciplines: Social Media Management: Learn how to strategically manage platforms like Meta, TikTok and Pinterest. Web Development: Use no-code applications to create websites and gain a minimal, light-touch introduction to programming languages such as HTML and CSS. UX/UI Design: Master the principles of User Experience and User Interface design. Content & Branding: Develop effective branding strategies and learn how to optimise content. Customer Strategy: Identify and map customer personas and journeys. Business Setup: Learn the essentials of establishing a business in the digital age. Income Streams: Explore modern revenue models including affiliate marketing and digital products. Career Pathway Successful participants are positioned for creative digital roles such as Social Media Manager, Digital Communications Assistant or Entry Level Content Author. Upon completion of this course, your profile will be marketed to our exclusive network of hiring partners with active roles and you will be guaranteed a dedicated career coach. Eligibility This is a government-funded opportunity. To apply, you must: Live in the London (GLA) region. Be aged 19 or over. Earn below the gross annual wage cap of £27,007.76 . Have basic IT skills. Not currently be undertaking other government-funded training. Cost This is a fully-funded training course with no fees. Complete the learning to build your creative portfolio and access our dedicated career support and hiring network.
Summary: Are you an organised and proactive individual? Do you want to play a vital part in protecting our environment by inspiring the next generation to value every drop of water? We are looking for a Water Efficiency Education Assistant to join our team in Snodland (with hybrid flexibility). This is a unique opportunity to use your coordination skills for a truly meaningful cause - supporting our education outreach program across schools and workplaces throughout Kent. This isn't just an admin job; it's a role where your logistical expertise directly impacts our ability to educate the community. You'll be the engine room of our outreach, ensuring that when our Education Lead arrives at a school or a group of students visits our "Flow Zone," everything is perfectly prepared, from the coach transport to the activity sheets. Whether you are looking for a role with a better work-life balance, eager to grow within the water sector, or seeking a supportive environment to sharpen your skills, this role offers the variety and purpose you've been searching for. Main responsibilities: In this role, you will provide comprehensive logistical support to ensure our education program runs like clockwork. Your day-to-day will involve: Mastering the Schedule: Proactively managing a complex diary for the Water Efficiency Education Lead, ensuring 100% accuracy and resolving any booking conflicts immediately. End-to-End Logistics: Coordinating all school visits to the Flow Zone and operational sites, including booking reliable coach hire and managing transport logistics. Compliance & Preparation: Developing and distributing mandatory school information packs, risk assessments, and Health & Safety guidelines. Being the Face of the Program: Serving as the primary professional point of contact for all scheduling enquiries via phone and email. Data & Inventory: Rigorously maintaining our CRM/database to track bookings and reporting, while also managing the inventory of promotional and educational supplies so the team is always fully equipped. Continuous Improvement: Designing and implementing a feedback system to gather insights from schools and workplaces to help us keep improving our service. You'll need: Skills / Qualifications / Experience We are looking for a self-starter who can anticipate needs and troubleshoot issues before they arise. You should have: Educational Foundation: An A Level standard education or proven experience in the workplace. Organisational Excellence: Exceptional multitasking abilities with a proven track record of managing busy, complex schedules. Communication Skills: Excellent verbal and written communication, with the ability to maintain professionalism with both internal teams and external school partners. Tech Savvy: Proficiency in Google Workspace and calendar software (Outlook/Google Calendar), and the confidence to learn new CRM systems. Attention to Detail: Meticulous accuracy in every task, from data entry to risk assessment preparation. Practicality: A driving license and a good geographical understanding of Kent to assist with regional planning We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,000- £27,000
Apr 02, 2026
Full time
Summary: Are you an organised and proactive individual? Do you want to play a vital part in protecting our environment by inspiring the next generation to value every drop of water? We are looking for a Water Efficiency Education Assistant to join our team in Snodland (with hybrid flexibility). This is a unique opportunity to use your coordination skills for a truly meaningful cause - supporting our education outreach program across schools and workplaces throughout Kent. This isn't just an admin job; it's a role where your logistical expertise directly impacts our ability to educate the community. You'll be the engine room of our outreach, ensuring that when our Education Lead arrives at a school or a group of students visits our "Flow Zone," everything is perfectly prepared, from the coach transport to the activity sheets. Whether you are looking for a role with a better work-life balance, eager to grow within the water sector, or seeking a supportive environment to sharpen your skills, this role offers the variety and purpose you've been searching for. Main responsibilities: In this role, you will provide comprehensive logistical support to ensure our education program runs like clockwork. Your day-to-day will involve: Mastering the Schedule: Proactively managing a complex diary for the Water Efficiency Education Lead, ensuring 100% accuracy and resolving any booking conflicts immediately. End-to-End Logistics: Coordinating all school visits to the Flow Zone and operational sites, including booking reliable coach hire and managing transport logistics. Compliance & Preparation: Developing and distributing mandatory school information packs, risk assessments, and Health & Safety guidelines. Being the Face of the Program: Serving as the primary professional point of contact for all scheduling enquiries via phone and email. Data & Inventory: Rigorously maintaining our CRM/database to track bookings and reporting, while also managing the inventory of promotional and educational supplies so the team is always fully equipped. Continuous Improvement: Designing and implementing a feedback system to gather insights from schools and workplaces to help us keep improving our service. You'll need: Skills / Qualifications / Experience We are looking for a self-starter who can anticipate needs and troubleshoot issues before they arise. You should have: Educational Foundation: An A Level standard education or proven experience in the workplace. Organisational Excellence: Exceptional multitasking abilities with a proven track record of managing busy, complex schedules. Communication Skills: Excellent verbal and written communication, with the ability to maintain professionalism with both internal teams and external school partners. Tech Savvy: Proficiency in Google Workspace and calendar software (Outlook/Google Calendar), and the confidence to learn new CRM systems. Attention to Detail: Meticulous accuracy in every task, from data entry to risk assessment preparation. Practicality: A driving license and a good geographical understanding of Kent to assist with regional planning We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That's why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career's website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you've been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: £25,000- £27,000
Complaints Assistant Permanent 26,000 Kent Hamilton Woods Associates are currently recruiting for a Complaints Assistant to act as the first point of contact for complaints, manage customer feedback and enquiries, and support the delivery of a high-quality customer experience across all service areas. Duties and Responsibilities of the Complaints Assistant: Act as the first point of contact for customer complaints, ensuring they are logged, acknowledged and progressed in line with policy Investigate and resolve low-risk Stage 1 complaints Quality check complaint responses to ensure compliance with internal standards and Housing Ombudsman expectations Manage MP and Councillor enquiries, providing timely and professional responses Follow up on customer feedback and surveys, working with internal teams to resolve issues Identify trends in customer feedback and share insights to support service improvement Communicate with customers across phone, email and written channels with empathy and professionalism Maintain accurate records of all customer interactions in line with data protection requirements Support customers in accessing digital and self-service options Promote equality, diversity and inclusion in all customer interactions Essential Requirements of the Complaints Assistant: Previous experience within a customer service role IT literate, including Microsoft Office To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
Apr 02, 2026
Full time
Complaints Assistant Permanent 26,000 Kent Hamilton Woods Associates are currently recruiting for a Complaints Assistant to act as the first point of contact for complaints, manage customer feedback and enquiries, and support the delivery of a high-quality customer experience across all service areas. Duties and Responsibilities of the Complaints Assistant: Act as the first point of contact for customer complaints, ensuring they are logged, acknowledged and progressed in line with policy Investigate and resolve low-risk Stage 1 complaints Quality check complaint responses to ensure compliance with internal standards and Housing Ombudsman expectations Manage MP and Councillor enquiries, providing timely and professional responses Follow up on customer feedback and surveys, working with internal teams to resolve issues Identify trends in customer feedback and share insights to support service improvement Communicate with customers across phone, email and written channels with empathy and professionalism Maintain accurate records of all customer interactions in line with data protection requirements Support customers in accessing digital and self-service options Promote equality, diversity and inclusion in all customer interactions Essential Requirements of the Complaints Assistant: Previous experience within a customer service role IT literate, including Microsoft Office To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.
This role has a starting salary of £12,526 per annum (pro rata to £25,052 FTE), based on a 18 hour working week. We are looking for an enthusiastic and self-motivated Library Assistant to join our dedicated team. You will be based at Guildford Library, you will also be required to work at Horsley & Cobham Libraries. Libraries are spaces for social interaction, learning and cultural experiences, acting as an economic enabler providing support for local communities and businesses. Surrey's libraries offer vital services to all members of their communities. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey Libraries hold a unique place in our communities offering something for everyone, and no two days are the same. They provide universal access through a programme of reading, learning, digital, and health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful. Library Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of our library service, making them busy, lively places to work. Flexibility, creativity, and initiative are key. Your responsibilities will include: Helping with reading recommendations Creating new themes for book displays Maintaining, presenting, and processing book stock Leading craft events, Rhymetime, and Storytime sessions Engaging with schools to organise visits and class assemblies Assisting with or leading activities for both children and adults Lone working or single staffing at this and other libraries in the area Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven experience in providing or receiving excellent customer service. Evidence of observing or contributing to a community service that made a positive impact. Creative ideas for attracting more people to our libraries, aligned with the Surrey Way Franework To apply, we request that you submit a CV and you will be asked the following 4 questions. Please highlight your strengths and any transferable skills or experience: What has motivated you to apply for the Surrey Library Service? (150 words) Can you please provide an example when you either provided, or received, excellent customer service? (150 words) Our libraries are a vital community resource. Describe an instance where you observed or contributed to a community service making a positive impact. (150 words) Can you name 3 things you would do to attract more people to our libraries and highlight how they align with aspects of our Surrey Way framework? (150 words) If shortlisted for interview, you will be sent interview questions in advance. You will be asked to share an idea for a library event and be asked to read a short story. This rota is subject to temporary or long-term revision to meet the needs of the library service. This may include occasionally covering until 7pm. You may be required to travel to other locations to support the wider library network as required. The job advert closes at 23:59 on 12/04/2026 with interviews planned for 24/04/2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Apr 02, 2026
Full time
This role has a starting salary of £12,526 per annum (pro rata to £25,052 FTE), based on a 18 hour working week. We are looking for an enthusiastic and self-motivated Library Assistant to join our dedicated team. You will be based at Guildford Library, you will also be required to work at Horsley & Cobham Libraries. Libraries are spaces for social interaction, learning and cultural experiences, acting as an economic enabler providing support for local communities and businesses. Surrey's libraries offer vital services to all members of their communities. Our Offer to You: 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents. About the Role Surrey Libraries hold a unique place in our communities offering something for everyone, and no two days are the same. They provide universal access through a programme of reading, learning, digital, and health and wellbeing activities. Our vision is for our libraries to become hubs of the community that all are proud of. With excellent customer service at its heart, we need people who share this passion to become more successful. Library Assistants greet each person with a positive attitude and resilient approach to any request. Customer service is at the forefront of our library service, making them busy, lively places to work. Flexibility, creativity, and initiative are key. Your responsibilities will include: Helping with reading recommendations Creating new themes for book displays Maintaining, presenting, and processing book stock Leading craft events, Rhymetime, and Storytime sessions Engaging with schools to organise visits and class assemblies Assisting with or leading activities for both children and adults Lone working or single staffing at this and other libraries in the area Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Proven experience in providing or receiving excellent customer service. Evidence of observing or contributing to a community service that made a positive impact. Creative ideas for attracting more people to our libraries, aligned with the Surrey Way Franework To apply, we request that you submit a CV and you will be asked the following 4 questions. Please highlight your strengths and any transferable skills or experience: What has motivated you to apply for the Surrey Library Service? (150 words) Can you please provide an example when you either provided, or received, excellent customer service? (150 words) Our libraries are a vital community resource. Describe an instance where you observed or contributed to a community service making a positive impact. (150 words) Can you name 3 things you would do to attract more people to our libraries and highlight how they align with aspects of our Surrey Way framework? (150 words) If shortlisted for interview, you will be sent interview questions in advance. You will be asked to share an idea for a library event and be asked to read a short story. This rota is subject to temporary or long-term revision to meet the needs of the library service. This may include occasionally covering until 7pm. You may be required to travel to other locations to support the wider library network as required. The job advert closes at 23:59 on 12/04/2026 with interviews planned for 24/04/2026. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
