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Audit Senior Birmingham £45,000 Are you looking for an Audit role that's a bit different to the rest? Do you want to work in an environment where you are truly valued, your career development is important and you're an important part of the firm's strategy for success? If so, read on. Cherry Professional is delighted to be working with a leading firm of Accountant and Business Advisors based in Birmingham to appoint an Audit Senior. This firm is different to the norm. A far cry from the old cliché of the Boring Accounting Firm, this is a vibrant and rapidly growing firm where the culture is their defining characteristic. The continual development of colleagues, the impact on the local community and environment, as well as great service to clients (Of course!) makes this a firm where the team members can truly thrive. With a great client base of local businesses, sports teams, international clients and listed entities the firm offers Audit services helping them to grow and stay compliant in an ever-changing finance world. Your next role As an Audit Senior you'll work on all aspects of the Audit file, reporting to an Audit manager. You'll liaise with your clients, and manage the work of your junior colleagues, in turn helping them to learn and grow. What do you need? You'll be a qualified Accountant (ACA/ACCA) with a minimum of 2 years Audit Experience. You will have worked with UK clients and be comfortable with UK GAAP and FRS 102. You must have previous experience bringing an Audit from planning to completion, across all parts of the Audit File. You'll be the kind of personality who thrives in a collaborative environment, happy to lend a hand to a junior colleague, and equally to seek the support of your manager, knowing that this firm encourages such characteristics as they lead to growth, both individually and across the Team. We are unable to process applicants who require Sponsorship for a Working Visa for this opportunity. To learn more, apply today and we can arrange to speak in confidenceCherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

Commercial Director - Walking With The Wounded - Remote with Travel - £75,000 Walking With The Wounded (WWTW) stands side by side with veterans as they rebuild their lives after military service. Through specialist programmes across mental health, employment, and wraparound care coordination, WWTW supports those who have fallen furthest, helping them regain stability, independence, and confidence. WWTW is now seeking a commercial driven and values-led leader to help them navigate a competitive and rapidly evolving funding environment. To continue delivering vital services at scale, the incoming Commercial Director must be ambitious and hands on. If successful, you will be tasked with shaping and driving the charity's income growth strategy in order to bring unity, discipline, and commercial rigor to the fundraising and marketing team. The Role Job Title: Commercial Director Reports to: Deputy CEO Responsible for: Fundraising, Marketing and Communications Based at: Home based, with the expectation of regular travel to meet business needs. Hours: Permanent, standard is 37.5 (9-5, half hour unpaid break) Company benefits: 5% Employer pension contribution, Employee Assistance programme The Commercial Director is a senior leadership role responsible for driving sustainable income growth and strengthening Walking With The Wounded's commercial position. The role holds strategic and operational accountability for Fundraising and Marketing, with a particular focus on sustaining Trusts and Foundations income, growing key events, and significantly expanding corporate partnerships. The Commercial Director is a core member of the Senior Leadership Team and plays a central role in shaping organisational strategy and decision-making. While supported by the Chief Executive Officer, Trustees and wider SLT in unlocking opportunities and coordinating activity, the postholder holds ultimate accountability for commercial performance, revenue growth and long-term sustainability. This role is critical to the future success of Walking With The Wounded. As the organisation operates in an increasingly competitive and complex income environment, sustained impact depends on a strong commercial approach that combines strategic leadership with hands-on delivery. The Commercial Director provides clear ownership of growth, sharpens focus on performance and return on investment, and ensures the organisation is positioned effectively in the market to maximise opportunity, resilience and long-term impact. This is a hands-on commercial leadership role. The postholder is expected to personally generate income by securing high-value partnerships and sponsorships, while also coordinating and maximising wider relationship management activity across the charity. This is a hands on commercial leadership role, suited to an individual who is equally comfortable setting strategy, building relationships at senior levels, analysing performance and ROI, and personally securing high value partnerships. The Candidate The successful Commercial Director will be an experienced commercial or fundraising leader with a strong track record of delivering significant income growth in complex environments. Experience Strong strategic planning background, able to conceptualise and execute multi channel income strategies. Financially astute, with confidence in forecasting, performance reporting, and data driven decision making. Experience leading teams and influencing senior stakeholders, including Boards and executive leadership. Knowledge of the charity, veterans, or welfare sectors is helpful but not essential; values alignment and commercial excellence are paramount. Leadership Qualities A relationship builder with credibility at senior level. Commercially confident, hands on, and motivated by achieving growth. Collaborative and low ego, able to unite teams behind a shared commercial agenda. Empathetic and aligned to WWTW's mission, showing respect for veterans and commitment to service. Driven, proactive, and resilient, able to deliver in a competitive and changing funding landscape. For further information and details on how to apply, please visit For an informal and confidential discussion, please speak with our advisors at Berwick Partners: Jodi Beauchamp Delivery Consultant, Not for Profit Berwick Partners (0) Closing date for applications: Friday 24th April 2026

The Audit Senior role in Sheffield requires a detail-oriented professional with expertise in accounting and auditing within a Practice setting. The successful candidate will oversee audit engagements, ensuring compliance with relevant standards and delivering quality outcomes for clients. Client Details This is an opportunity within a long-established, highly reputable professional services firm. The organisation is a medium-sized practice with a strong focus on providing high-quality audit, accounting and advisory solutions to a diverse portfolio of clients across the region. Description Key Responsibilities of the Audit Senior: Plan, manage, and complete audits for a portfolio of clients Prepare statutory accounts and supporting audit documentation Lead audit teams on-site and review the work of junior staff Present audit findings and recommendations to clients Ensure compliance with audit and accounting standards Use cloud and practice software such as Xero, Sage, CCH, and IRIS Contribute to ad-hoc assurance and advisory assignments Profile A successful Audit Senior will ideally have: ACA / ACCA qualification with 2+ years post-qualified experience Strong experience leading audits and supervising staff Solid technical knowledge of audit and assurance standards Confident communication skills and a client-focused approach A proactive, sociable, and progressive mindset Strong teamwork skills and a commitment to high-quality client service Ability to commute to Sheffield city centre Job Offer A competitive salary, depending on experience. Comprehensive benefits package Flexible working hours with hybrid/working-from-home options Clear opportunities for career progression within a supportive environment A friendly, professional culture within a respected independent firm

Are you looking for a new career in sales and customer service? Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry. Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives. Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment. Successful candidates will: Have strong communication skills and customer service skills Be self-motivated Have a tenacious approach to personal development Possess a competitive sales mentality Have an entrepreneurial mind-set Sales and Customer Service advisors will: Approach new and potential customers on behalf of their clients Keep up to date with relevant client product information Understand customer trends and market traits Provide excellent Customer Service in a professional manner Complete Sales and relevant paperwork to a high standard Set individual sales targets and goals to achieve No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'. Apply now. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying

Your new company You will work for a national client, based in their Birmingham office, which is a dynamic hub for sustainable construction and design, located between the city centre and the historic Jewellery Quarter. The Birmingham team is known for its expertise in architecture, building consultancy, and technology, with a strong focus on delivering innovative solutions that positively impact communities. Their collaborative approach and commitment to sustainability drive exceptional outcomes across a wide range of public and private sector projects. Your new role You will work as a Quantity Surveyor in their Birmingham office. You will lead cost consultancy services across residential projects, ensuring value, compliance, and client satisfaction. The position blends technical expertise with leadership, client engagement, and project delivery responsibilities. You will oversee the full cost management lifecycle of housing projects-from feasibility and cost planning to procurement, contract administration, and final accounts. You will often lead multiple schemes simultaneously, particularly in affordable housing, regeneration, and mixed-use developments. The role also requires regular interaction with housing associations, local authorities, and developers. You will act as a trusted advisor, helping clients make informed decisions on budgets, procurement strategies, and risk management. What you'll need to succeed You will have experience in pre and post contract work, as well as being MRICS qualified or working towards your APC. You will be keen to work for a leading consultancy that offers progression and development. What you'll get in return You will receive a competitive basic salary, along with car allowance and a list of benefits tailored to your needs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

A well-established, independent chartered accountancy practice is recruiting for an Audit & Accounts Senior to join the friendly team providing a full range of accounting services to a range of entrepreneurial SME businesses and limited companies. The role will be approximately split 50/50 accounts to audit and would suit an ambitious and versatile recently ACA/ACCA qualified individual. As Audit & Accounts Senior your responsibilities will include: Preparation of statutory and annual accounts from records supplied by a range of clients Involved in statutory audits from planning to completion Prepare draft business tax computations and CT600 returns Prepare the year end accounting files and ensure they are complete, with back up schedules to support balance sheet figures Ad-hoc advisory services Maintain and build strong working relationships with clients and colleagues Manage client expectations, provide proactive advice, and deliver services within agreed timeframes Delegating tasks and overseeing the work of junior team members and reviewing their work Mentoring trainees and supporting their professional development Supporting Partners and Managers with their client portfolios Ensure compliance with professional standards and internal procedures, and help improve internal processes and promote efficient working practices We welcome applications for this Audit & Accounts Senior role from accountancy professionals with the following skills, experience and attributes: Be ACA/ACCA recently qualified (exceptional finalist or qualified by experience applicants may be considered) Significant accounts and audit experience gained within a UK accountancy practice Have good general IT skills with proficiency in MS Office, Excel based cash books and Word, and cloud accounting packages (especially Xero), QuickBooks, Sage L50 and IRIS (ideally) Up to date knowledge of statutory audit and accounting standards Excellent written and verbal communication skills Strong work ethic Capable of managing multiple tasks and priorities under pressure Unfortunately, we cannot accept applications for this role from candidates that do not have the right to work in the UK, or require visa sponsorship, either currently or in the future. This includes those currently on a graduate visa. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. ACA

Insurance Advisor Growing Local Employer Hybrid Working Are you a confident communicator with a passion for building relationships and helping people make informed decisions? Do you thrive in a consultative sales environment where your efforts directly impact your success? If so, we have an exciting opportunity for you! We're working with a highly respected, locally rooted firm that has built a strong reputation for excellence, integrity, and community involvement. With decades of experience and a loyal client base, they're now looking to expand their team with a dynamic Insurance Adviser who can drive business development and deliver outstanding client service. Job Title: Insurance Advisor Location: Taunton, Somerset (Hybrid role) HYBRID WORKING - Please note that during probation you will need to work full time in the Taunton office, once probation has been passed you will be required to work in the office 2/3 days per week. Salary: Up to 30,000 PA DOE, with OTE of circa 35,000 PA Hours: 35 hours per week, Monday to Friday Benefits: 28 days annual leave plus Bank Holidays, additional day off for your birthday, Group Personal Pension, Bonus Scheme, an array of health and wellbeing benefits, enhanced sick pay and parental leave, support and funding toward study and professional qualification, paid time off for volunteering. What You'll Be Doing: Engaging with new and existing clients to understand their insurance needs Providing tailored advice and solutions across a range of personal and commercial insurance products Building long-term relationships through trust, expertise, and proactive communication Identifying opportunities to grow the client base through networking, referrals, and outreach Working closely with a supportive team of professionals in a collaborative environment What We're Looking For: Ideally, insurance experience, however, if you have experience in a similar regulatory sector then this may also be considered. A natural relationship builder with excellent interpersonal and communication skills Self-motivated, target-driven, and comfortable working independently Ideally Cert CII qualified or willing to work towards it (support provided) A genuine interest in helping people protect what matters most to them Why Join? Be part of a well-established and reputable local employer known for investing in its people Enjoy a positive, team-oriented culture with strong leadership and clear values Access to professional development, training, and career progression opportunities This is more than just a job - it's a chance to grow your career with a company that values your contribution and supports your success. How to apply: Please apply online or send your CV to (url removed). To discuss the opportunity prior to application please call Vicky on (phone number removed) or email (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Are you seeking a new opportunity? Manpower are currently recruiting for a Customer Service Advisor for one of our Clients in the Fawley area! Are you a proactive and personable individual with a passion for delivering exceptional customer service? Calor Gas is looking for an enthusiastic Customer Service Advisor to join our Customer Experience team in Fawley. In this role, you'll act as a first point of contact for customers - resolving queries over the phone and in writing, often at first contact. Working Hours: Our contact centre operates Monday to Friday, 8:00am - 8:00pm , with shift patterns allocated on a rotational basis. You'll receive advance notice of your scheduled shifts. Saturday shifts: 9:00am - 1:00pm (on a rota basis) Bank Holidays: 9:00am - 5:00pm (on a rota basis) Key Responsibilities: Respond to inbound and outbound customer calls, providing timely and effective support. Process customer orders and handle account administration with accuracy. Promote Calor's products and services during customer interactions. Investigate and resolve customer complaints in line with company policies and service standards. Achieve individual and team performance targets and KPIs. Collaborate across departments to ensure a smooth and efficient customer experience. Contribute ideas and support improvements in service processes and customer satisfaction. Maintain accurate, secure, and up-to-date customer records. What We're Looking For: Strong communication and interpersonal skills, with a customer-focused approach. A sense of ownership and pride in delivering high-quality work. Ability to stay organised and work effectively under pressure. Meticulous attention to detail. Familiarity with Microsoft Office; experience with SAP is advantageous. Comfortable working in a high-volume, fast-paced environment. Details: The role is due to start immediately and will be a Temp to Perm position for the right candidate. If you are interested please telephone Manpower on (phone number removed) between 0800 and 1700 Monday - Friday or click apply!

Employee Relations Advisor We're looking for an experienced Employee Relations Advisor to join a busy and fast-paced People team, delivering a high-quality, consistent and commercially focused ER service across the business. Reporting into the People Advice Manager, you'll play a key role in managing employee relations cases end to end, providing practical guidance to managers and helping to ensure fair, balanced and legally compliant outcomes. This is a great opportunity for someone who enjoys being hands on, working at pace and building strong relationships across a multi-site environment. What you'll be doing Managing a wide range of ER cases including disciplinary, grievance, absence, capability and performance Advising and coaching managers on best practice and UK employment law Supporting on more complex and sensitive cases, escalating where appropriate Assisting with business change activity including redundancy and consultation processes Supporting with settlement agreements and documentation preparation Helping maintain and review People policies to ensure compliance and consistency Monitoring ER trends and highlighting potential risks or themes Supporting the delivery of ER guidance and training for managers What you'll bring Strong employee relations experience within a fast-paced, multi-site or complex business Good practical knowledge of UK employment law Confidence in advising and influencing managers at different levels Experience supporting redundancy or wider business change activity A pragmatic, solutions-focused approach with sound judgement CIPD Level 5 qualified or working towards is desirable Experience within a unionised environment would be advantageous This is a brilliant opportunity for an ER professional who enjoys being visible, trusted and commercially aware, and who wants to continue developing within a supportive and forward-thinking People team. Salary 45,000 - 55,000 dependent on experience. Please apply with your most up to date CV. BH35528

Sales Office Manager Blackpool Full-Time Competitive Salary + Exceptional Benefits "You've led teams. You've driven performance. Now build something bigger." Right now, you might be managing a sales team that's ticking over. But what if you could actually transform one? This is a rare opportunity to take an established internal sales team and lead the shift from reactive customer support to a proactive, commercially driven sales function. Not just manage it. Shape it. The Opportunity You'll lead the performance, engagement and development of an Internal Sales team within a market-leading manufacturing business. The team currently operates in a support-focused environment. Your role is to: Drive the behavioural and cultural shift towards proactive sales Improve performance, accountability and commercial outcomes Embed stronger processes and consistent ways of working Use data to identify gaps, trends and opportunities Coach and develop supervisors and advisors Support negotiations to ensure commercially sound outcomes Work cross-functionally to align activity with wider sales objectives This is about leadership, change and measurable improvement. What You'll Bring You'll likely come from: A sales or commercial leadership background A performance or continuous improvement-focused environment A team that has gone through transformation or cultural shift You'll be confident: Analysing sales data and performance metrics Coaching others to raise standards Challenging constructively Embedding processes that actually stick Influencing stakeholders across departments CRM confidence and systems knowledge are essential. If you've transitioned a team from service to sales before - even better. What's In It For You? This isn't just a salary move. It's a long-term career opportunity within a stable, growing group business. You'll receive: Competitive starting salary Performance-related bonuses 33 days holiday (rising to 38 with service) Buy/sell up to 5 additional days annually Generous pension (after qualifying period) NEST pension (from 3 months) Private healthcare Life insurance Health cashback plan Sick pay scheme Employee Assistance Programme Long service awards Paid charity days Career progression opportunities Comprehensive training programmes Subsidised on-site caf & social space Free on-site parking On-site gym & changing facilities EV charging points Regular team activities & company events This is a business that invests heavily in its people - and retains them. Why People Join - And Stay Because it's structured. Because it's ambitious. Because performance is recognised. Because change is supported - not resisted. Because it's financially stable and forward-thinking. This isn't a "quick fix" leadership role. It's a strategic position within a market-leading organisation committed to long-term growth and innovation. Ready to Lead the Shift? If you're commercially minded, performance-focused and ready to take ownership of real transformation - this is your opportunity. Send your CV (it doesn't need to be perfect or fully updated) for a confidential conversation. INDSEP

Audit Senior North London To £55,000 Are you looking for an Audit role that's a bit different to the rest? Do you want to work in an environment where you are truly valued, your career development is important and you're an important part of the firm's strategy for success? If so, read on. Cherry Professional is delighted to be working with a leading firm of Accountants and Business Advisors with offices in North London to appoint an Audit Senior. This firm is different to the norm. A far cry from the old cliché of the Boring Accounting Firm, this is a vibrant and rapidly growing firm where the culture is their defining characteristic. The continual development of colleagues, the impact on the local community and environment, as well as great service to clients makes this a firm where the team members can truly thrive. With a great client base of local businesses, the firm offers Audit services helping them to grow and stay compliant in an ever-changing finance world. What do you need? You'll be a qualified Accountant (ACA/ACCA) with a minimum of 3 years Audit Experience. You will have worked with UK clients and be comfortable with UK GAAP and FRS 102. A key requirement for this is experience bringing an audit engagement from planning through to completion. You'll be the kind of personality who thrives in a collaborative environment, happy to lend a hand to a junior colleague, and equally to seek the support of your manager, knowing that this firm encourages such characteristics as they lead to growth, both individually and across the Team. We are unable to process applicants who require Sponsorship for a Working Visa for this opportunity. To learn more, apply today and we can arrange to speak in confidence. Audit Senior North London To £55,000 Are you looking for an Audit role that's a bit different to the rest? Do you want to work in an environment where you are truly valued, your career development is important and you're an important part of the firm's strategy for success? If so, read on. Cherry Professional is delighted to be working with a leading firm of Accountants and Business Advisors with offices in North London to appoint an Audit Senior. This firm is different to the norm. A far cry from the old cliché of the Boring Accounting Firm, this is a vibrant and rapidly growing firm where the culture is their defining characteristic. The continual development of colleagues, the impact on the local community and environment, as well as great service to clients makes this a firm where the team members can truly thrive. With a great client base of local businesses, the firm offers Audit services helping them to grow and stay compliant in an ever-changing finance world. What do you need? You'll be a qualified Accountant (ACA/ACCA) with a minimum of 3 years Audit Experience. You will have worked with UK clients and be comfortable with UK GAAP and FRS 102. A key requirement for this is experience bringing an audit engagement from planning through to completion. You'll be the kind of personality who thrives in a collaborative environment, happy to lend a hand to a junior colleague, and equally to seek the support of your manager, knowing that this firm encourages such characteristics as they lead to growth, both individually and across the Team. We are unable to process applicants who require Sponsorship for a Working Visa for this opportunity. To learn more, apply today and we can arrange to speak in confidence.Cherry Professional are recruiting for this opportunity on behalf of our client. Please view our Privacy Policy on our website to understand how your data will be used if you apply for this role.

Hays are working with a highly respected client in Bury St Edmunds who are looking for a Tax Manager or Assistant Manager to join their growing team. This position would predominantly relate to the private client sector, being within the Trust and Estates team. The Trust and Estates team deal with legal and compliance matters for Trusts and Estates and also provide advice regarding tax and Trust structures for the associated families. You will be confident in managing your own workload to tight deadlines, demonstrates excellent attention to detail, and has the ability to learn and apply complex information. Strong communication skills are essential. You will also have experience working with Trusts and be a natural fit for their friendly yet professional workplace culture. The role Review of standard Trust & Estate self-assessment tax returns and personal tax returns, including related tax calculations. Preparation of complex Trust & Estate self-assessment tax returns and personal tax returns, including related tax calculations using the firm's software (CCH). Review of standard Trust & Estate Accounts. Monitoring deadlines on Trusts and Estates such as annual compliance, ten yearly charges and beneficial entitlements. Dealing with the day-to-day client administration. Preparation of complex and review of standard Inheritance Tax returns for Trusts and Estates. Preparation of ad hoc advisory work, such as advising on Trust distributions Supporting and training other members of the Trusts and Estates Team. Provide support in dealing with telephone calls, client meetings, engagement letters and general office administration. Carry out any other duties to meet with the needs of the business. Skills Required Experienced in Trusts and Estates. Full/part qualification in CTA or STEP Depending on the candidate study support towards further qualifications is available. What you will receive A competitive starting salary 24 days holiday (excluding bank holidays) Birthday Leave Holiday purchase/sale scheme Flexible homeworking policy Matching employer pension contributions of up to 6% salary Salary sacrifice available for pension contributions Income Protection if you are off work due to long term illness or injury equal to 50% of salary until State Pension Age Private Health Insurance - Individual cover available Paid study leave All professional exams, study books, revision courses and resources paid for (at the first attempt) Up to two professional subscriptions paid for Encouragement to develop and learn by attending training courses and CPD events Employee Assistance programme Length of service recognition Social events paid for or subsidised by the firm If you're interested in discussing this role further, please contact Cara Whyte at Hays or apply online today. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Complaints Investigator Location: Hybrid Brent Area Pay Rate: £30.88 per hour About the Role: We are seeking an experienced Complaints Investigator to support the Complaints and Casework Manager in delivering a high-quality, responsive complaints service across. This is a key role involving complex investigations, stakeholder engagement, and driving service improvements across multiple departments. Key Responsibilities: Lead and undertake corporate and statutory complaint investigations across all services Manage and oversee Stage 2 complaints, including drafting responses on behalf of Corporate Directors Provide updates on high-profile and sensitive cases to senior leadership, including the Chief Executive and Leader Produce detailed investigation reports with clear findings and actionable recommendations Identify trends and support departments in learning from complaints to improve service delivery Make decisions on corrective actions and compensation where appropriate Coordinate responses to Ombudsman enquiries, ensuring compliance with required timescales Act as a key advisor to staff across the Council on complaints handling and investigation processes Candidate Requirements: Extensive experience in local authority complaints handling Strong background in housing, repairs, homelessness, or public realm complaints (desirable) Proven experience managing Stage 2 complaints and working with senior stakeholders Excellent report writing and analytical skills Strong interpersonal skills with tact, diplomacy, and resilience Ability to manage complex investigations through to completion To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor : Salary : 12.71 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring guidance Confidently guide conversations towards booking care home show rounds Take full ownership of each enquiry from initial contact through to admission Schedule and conduct follow-up calls to support families throughout their journey Liaise closely with care home teams to coordinate visits and pre-admission assessments Arrange second viewings and post-visit check-ins to address outstanding questions Build trusted relationships with families during significant life transitions Professionally handle and direct calls from suppliers, relatives and job applicants Key Skills and Experience of Customer Care Advisor: Excellent Customer Service skills - telephone and written Stay calm and reassuring in sensitive situations Organisational skills Naturally show empathy and patience Communicate with warmth and clarity Take ownership and follow through Motivated by helping people make informed decisions If you have the relevant skills and experience and are interested in the position as a Customer Care Advisor, please apply now! Red Recruitment (Business)

Description: Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! 23,000 Basic SalaryCompany Car or Car allowanceGuaranteed commission 40,000+ Uncapped On Target EarningsHoliday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their propertiesSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketIdentifying new leads and generating new business to improve performanceWork closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasersGeneral assistance to the Branch Manager in the day to day running of the estate agency businessHelping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm!You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary"Getting stuck in and making things happenAmbitious and self-motivated with the ability to work under pressureOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energyYou will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be"A company that embraces change and moves with the timesAccess to up-to-date company communication via social media and WhatsApp groupsHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.

Job Title: German Speaking Customer Service Advisor Location: Edinburgh Salary: 26,800 per year Employment Type: Full Time, Permanent Fluent in German? Love solving problems and making people smile? This is your chance to turn your talent into a career you'll love. We're looking for someone who thrives in a fast-paced environment and knows how to keep things running smoothly. Join a global leader and become the friendly voice that makes every customer interaction feel effortless. What You'll Do Be the Hero: Manage customer accounts and keep everything on track. Stay Cool: Handle high-volume calls without breaking a sweat. Build Bridges: Connect with carriers and customers like a pro. Deliver the Wow: Go above and beyond to make customers happy. Solve Puzzles: Tackle challenges head-on and find smart solutions. Make It Happen: Provide quotes, arrange bookings, and process payments accurately. Juggle Like a Champ: Multitask with ease using top-notch tools. Show Your Style: Represent the brand with confidence and professionalism. What We're Looking For Great Communicator: Clear, confident, and friendly in every interaction. Adaptable: You roll with the punches and thrive on change. Detail-Oriented: Accuracy is your superpower. Reliable: The team can count on you every time. Problem Solver: Quick thinker who loves a challenge. Team Player: Collaboration is your thing. Culturally Aware: Inclusive and respectful in all interactions. Decisive: You make smart choices and keep things moving. Ready to bring your skills to a role where every day is different? Apply now and let's make it happen! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Administrator Temp to Perm Opportunity Coventry (CV3) £13.45 per hour / £26,227.50 per annum 37.5 hours per week (rotating shifts between 07 00) Are you an organised and proactive Customer Service Administrator looking for a long-term opportunity in a busy, global business? Our client a worldwide supplier of goods is looking for a confident and detail-focused customer service administrator to join their friendly Coventry team on a temp-to-perm basis. This is a fantastic chance to build your career in logistics and customer service with a company that truly values its people. Working as part of a fast-paced customer service and logistics team, you ll be responsible for coordinating shipments and ensuring products reach clients across the globe on time. The role will involve: Assessing daily shipments and prioritising orders for dispatch Creating shipment manifests and labels using electronic systems Liaising with transport providers to secure competitive rates and arrange bookings Communicating with internal sales, scheduling, and warehouse teams Ensuring accuracy and efficiency across all shipping documentation We re looking for someone who: Thrives in a busy environment and can multitask effectively Has excellent attention to detail and strong IT skills Is passionate about delivering outstanding customer service and administration Ideally has some experience in logistics, shipping, or supply chain (not essential) Wants to grow within a supportive, long-term team If you re available to start immediately and willing to undertake a temporary position we want to hear from you, apply today! The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.

Private Tax Client Manager job opportunity based in Milton Keynes Exciting job opportunity working for an independent, expanding accountancy practice based in Milton Keynes, specialising in accountancy and taxation services for small and medium businesses. Seeking a Senior Private Client Tax Manager to join their team, with the potential for future progression to Director level. This is a fantastic opportunity for an experienced tax professional to lead on private client tax compliance and advisory services for the practice. They will take ownership of a diverse and technically challenging portfolio and play a key role in delivering high-level tax advisory and compliance services, with a focus on inheritance tax, trusts and succession planning. An understanding of other key taxes will be expected to provide well rounded advice. They will also help shape the future of our tax offering and enjoy real opportunities for career advancement in a supportive, flexible environment. Maintain and grow strong client relationships by acting as trusted advisor; the foundation for all effective advisory and compliance work. Experience working with HNWI's. Provide expert Inheritance Tax planning, including the use of Family Investment Companies. Advise on Capital Gains Tax matters, ensuring clients receive optimal outcomes.Team and Practice Development. CTA qualification is essential; ACA/ACCA or equivalent also desirable. Implementing, advising on, and managing the ongoing compliance of Discretionary Trusts and other specialist trusts, including assessing benefits and drawbacks. Inheritance Tax planning, including the use of Family Investment Companies. Capital Gains Tax matters, ensuring clients receive optimal outcomes. Hybrid working: 3 days in the office, 2 days from home. Flexitime scheme and a supportive, dynamic work environment. Enhanced company pension, free parking, and private medical insurance. Health Assured Programme, sick pay, and enhanced maternity leave. Bonus scheme and real opportunities for progression to Director level. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry As a Manager in our regional Financial Services Advisory team, you will have the opportunity to work on a variety of advisory and independent assurance projects for financial services firms across all FS sectors. You will play an important role in developing and maintaining deep client relationships as well as continuing to develop your commercial management and business development skills. You will have the opportunity to further develop specialist technical and regulatory knowledge and will also have opportunities to work with and support the wider Financial Services Advisory team. You'll be someone with A recognised accountancy or internal audit professional qualifications and/or memberships (i.e. ICAEW, CIMA, CIIA, ACCA etc.) is preferred but not essential. Significant experience of regulatory assurance or internal audit experience working within a professional services or financial services firm(s) A robust understanding of the regulatory environment and good practice in financial services including knowledge and experience of at least three of the following: FCA conduct rules and regulations, enterprise risk management frameworks and operating models, corporate governance / board effectiveness, credit risk, SMCR, operational resilience, consumer duty requirements, culture. Strong written / communication skills, ability to influence, lead, engage, and manage stakeholders Experience in leading others/team You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.