Credit Controller - Support a High Performing Finance Function Your new company A fast growing international strategic advisory firm based in London is seeking an experienced Credit Controller to support its expanding finance function. Working within a collaborative team, you will play a key role in ensuring smooth, efficient, and timely client billing and collections across a global private equity client base. Your new role Monitor and follow up on invoices in line with the credit control policy Proactively contact clients before invoices become overdue. Manage and respond to queries via the credit control mailbox Maintain clear audit trails within the finance system Onboard new clients and set up vendor portals Post bank receipts against sales invoices Update debtor reports for monthly management information Brief senior finance leaders on overdue invoices What you'll need to succeed 3-5 years' credit control and/or billing experience Strong client service mindset Excellent attention to detail Clear written and verbal communication skills Proactive and solutions focused approach Team oriented with strong organisational ability What you'll get in return Opportunity to join a prestigious, internationally recognised firm Hybrid working Exposure to a high profile client base Supportive team and a chance to develop your credit control expertise What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Apr 02, 2026
Full time
Credit Controller - Support a High Performing Finance Function Your new company A fast growing international strategic advisory firm based in London is seeking an experienced Credit Controller to support its expanding finance function. Working within a collaborative team, you will play a key role in ensuring smooth, efficient, and timely client billing and collections across a global private equity client base. Your new role Monitor and follow up on invoices in line with the credit control policy Proactively contact clients before invoices become overdue. Manage and respond to queries via the credit control mailbox Maintain clear audit trails within the finance system Onboard new clients and set up vendor portals Post bank receipts against sales invoices Update debtor reports for monthly management information Brief senior finance leaders on overdue invoices What you'll need to succeed 3-5 years' credit control and/or billing experience Strong client service mindset Excellent attention to detail Clear written and verbal communication skills Proactive and solutions focused approach Team oriented with strong organisational ability What you'll get in return Opportunity to join a prestigious, internationally recognised firm Hybrid working Exposure to a high profile client base Supportive team and a chance to develop your credit control expertise What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Dealership Service C&D Driver Vehicle Collection & Delivery Watford (WD18) £28,080 pa Monday to Friday, 8:30am 5:30pm (40 hours) Welcome to Renault Retail Group Watford We re looking for a professional, customer?focused Service Collection & Delivery Driver to join our Service Team based at Croxley Business Park in Watford (WD18). You ll be a mobile representative of our Service Advisor team, providing a warm, consistent customer experience on behalf of the dealership throughout the day. This role involves daily driving across a wide territory that reflects the full catchment area of Renault Watford, so you ll need to be confident planning routes and operating across different locations each day. What you ll do Your day begins with two or three scheduled customer vehicle collections, using one of our fleet of small electric cars (typically R5s, R4s or future compact EVs). These are chosen for efficiency, ease of navigation and parking, and they naturally showcase our latest models while on customer premises. You ll greet customers in full Renault Retail Group uniform to ensure clear identification, carry out a brief but professional vehicle assessment, collect their vehicle and return it safely to the Watford Service Department. Renault Watford provides this service for both premium customers and those who benefit from additional assistance, including those with mobility needs. Our service area includes Watford, nearby Hertfordshire postcodes, HA postcodes, parts of Buckinghamshire and occasionally NW London, so each day involves a different set of routes rather than familiar repeat journeys. You ll usually collect cars and small vans up to a small?van footprint. You may occasionally handle mid?sized vans but never large long?wheelbase vans. While many vehicles will be Renault or Dacia, our customers also drive a wide variety of makes and models, so you should be comfortable driving a broad mix of vehicles. While the morning vehicles are being assessed and serviced, you ll support the dealership by coordinating vehicle movements, keeping customer parking areas tidy and easy to navigate, completing condition checks and recording mileage, all while maintaining a smart, professional Renault Retail Group appearance at all times, as you represent the dealership directly in customers homes and workplaces Later in the day, you ll return serviced vehicles to customers, provide a polite re?introduction of the work completed (including valeting on applicable services), complete a calm co?inspection, and collect the Renault EV left earlier. For many customers, you are the only person they meet face?to?face your professionalism directly contributes to customer satisfaction and 5? reviews. What we re looking for A confident, careful driver with strong attention to detail. Warm, professional and comfortable meeting customers at their homes or workplaces. Comfortable planning routes independently and working across a district with destinations that vary day?to?day rather than following periodic fixed routes. Organised and able to plan a multi?stop day efficiently. Confident identifying and reporting vehicle damage or defects. Comfortable representing the dealership both on?site and off?site Suitable backgrounds include: Previous dealership Service C&D Drivers Rental?sector drivers Mobile?repair C&D backgrounds (mechanical, cosmetic, windscreen repair, insurance C&D, accident?repair logistics) Equipment you will need While our Renault EV fleet vehicles have built?in satnav and charging ports, you will need the following equipment for customer vehicles that may be less well?equipped: A satnav (smartphone?based or standalone) A charging cable for your device A portable power bank Licence requirement A full UK manual driving licence is essential. A DVLA licence check summary will be requested for candidates who progress. Hours & Pay £28,080 pa Monday to Friday, 8:30am 5:30pm (40 hours with 1?hour lunch) Company Benefits You will receive the full Renault Retail Group benefits package: 33 days annual leave including Bank Holidays (option to buy or sell additional days) Pension scheme with life assurance Staff discounts on vehicles, parts, servicing, and accessories Access to our company loan car scheme Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and clear career development opportunities Cycle to Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme How to apply Select Apply Now and upload your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.
Apr 02, 2026
Full time
Dealership Service C&D Driver Vehicle Collection & Delivery Watford (WD18) £28,080 pa Monday to Friday, 8:30am 5:30pm (40 hours) Welcome to Renault Retail Group Watford We re looking for a professional, customer?focused Service Collection & Delivery Driver to join our Service Team based at Croxley Business Park in Watford (WD18). You ll be a mobile representative of our Service Advisor team, providing a warm, consistent customer experience on behalf of the dealership throughout the day. This role involves daily driving across a wide territory that reflects the full catchment area of Renault Watford, so you ll need to be confident planning routes and operating across different locations each day. What you ll do Your day begins with two or three scheduled customer vehicle collections, using one of our fleet of small electric cars (typically R5s, R4s or future compact EVs). These are chosen for efficiency, ease of navigation and parking, and they naturally showcase our latest models while on customer premises. You ll greet customers in full Renault Retail Group uniform to ensure clear identification, carry out a brief but professional vehicle assessment, collect their vehicle and return it safely to the Watford Service Department. Renault Watford provides this service for both premium customers and those who benefit from additional assistance, including those with mobility needs. Our service area includes Watford, nearby Hertfordshire postcodes, HA postcodes, parts of Buckinghamshire and occasionally NW London, so each day involves a different set of routes rather than familiar repeat journeys. You ll usually collect cars and small vans up to a small?van footprint. You may occasionally handle mid?sized vans but never large long?wheelbase vans. While many vehicles will be Renault or Dacia, our customers also drive a wide variety of makes and models, so you should be comfortable driving a broad mix of vehicles. While the morning vehicles are being assessed and serviced, you ll support the dealership by coordinating vehicle movements, keeping customer parking areas tidy and easy to navigate, completing condition checks and recording mileage, all while maintaining a smart, professional Renault Retail Group appearance at all times, as you represent the dealership directly in customers homes and workplaces Later in the day, you ll return serviced vehicles to customers, provide a polite re?introduction of the work completed (including valeting on applicable services), complete a calm co?inspection, and collect the Renault EV left earlier. For many customers, you are the only person they meet face?to?face your professionalism directly contributes to customer satisfaction and 5? reviews. What we re looking for A confident, careful driver with strong attention to detail. Warm, professional and comfortable meeting customers at their homes or workplaces. Comfortable planning routes independently and working across a district with destinations that vary day?to?day rather than following periodic fixed routes. Organised and able to plan a multi?stop day efficiently. Confident identifying and reporting vehicle damage or defects. Comfortable representing the dealership both on?site and off?site Suitable backgrounds include: Previous dealership Service C&D Drivers Rental?sector drivers Mobile?repair C&D backgrounds (mechanical, cosmetic, windscreen repair, insurance C&D, accident?repair logistics) Equipment you will need While our Renault EV fleet vehicles have built?in satnav and charging ports, you will need the following equipment for customer vehicles that may be less well?equipped: A satnav (smartphone?based or standalone) A charging cable for your device A portable power bank Licence requirement A full UK manual driving licence is essential. A DVLA licence check summary will be requested for candidates who progress. Hours & Pay £28,080 pa Monday to Friday, 8:30am 5:30pm (40 hours with 1?hour lunch) Company Benefits You will receive the full Renault Retail Group benefits package: 33 days annual leave including Bank Holidays (option to buy or sell additional days) Pension scheme with life assurance Staff discounts on vehicles, parts, servicing, and accessories Access to our company loan car scheme Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and clear career development opportunities Cycle to Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme How to apply Select Apply Now and upload your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.
Macildowie Recruitment and Retention
Melton Mowbray, Leicestershire
Macildowie are working as the recruitment partner for Melton Borough Council to recruit an experienced Senior Finance Business Partner . This is a strategic role providing financial leadership, insight, and challenge across the Council, enabling informed decision-making, strong governance, and long-term sustainability. You will be the trusted advisor to senior officers and Members, translating complex financial data into clear, actionable information and embedding financial considerations into corporate planning and service delivery. In this role, you will lead on a specific technical finance area, such as HRA, capital accounting, treasury management, VAT, collections fund, or funding reform, while contributing to the development of the wider finance function. You will act as a finance partner to budget holders and senior managers, providing constructive challenge and professional advice, and support the Medium-Term Financial Strategy and annual budget process. You will also play a key role in mentoring and developing colleagues within the finance team. What we're looking for: CCAB-qualified accountant (CIPFA, ACA, ACCA, CIMA) or equivalent substantial experience in a senior finance role. Proven experience in senior finance or business partnering, providing professional advice to senior managers and/or elected Members. Strong knowledge of public sector financial management, governance, and accountability, including medium-term financial planning. Experience in statutory accounts preparation, compliance with accounting standards, and translating complex financial information into clear guidance. Excellent analytical, problem-solving, influencing, and communication skills. Ability to lead, mentor, and develop colleagues, with a collaborative and solution-focused approach. Desirable experience: Specialist local authority finance areas such as HRA, capital accounting, treasury management, collections fund, VAT, or funding reform. Experience supporting organisational change, service transformation, or savings programmes. Experience of working within a local authority or public sector environment. At Melton Borough Council, we care, innovate, and achieve. We are committed to equality, diversity, and inclusion, ensuring our services and employment practices are accessible and fair. If you are ready to take on a pivotal strategic finance role in a supportive and dynamic environment, we would love to hear from you.
Apr 01, 2026
Full time
Macildowie are working as the recruitment partner for Melton Borough Council to recruit an experienced Senior Finance Business Partner . This is a strategic role providing financial leadership, insight, and challenge across the Council, enabling informed decision-making, strong governance, and long-term sustainability. You will be the trusted advisor to senior officers and Members, translating complex financial data into clear, actionable information and embedding financial considerations into corporate planning and service delivery. In this role, you will lead on a specific technical finance area, such as HRA, capital accounting, treasury management, VAT, collections fund, or funding reform, while contributing to the development of the wider finance function. You will act as a finance partner to budget holders and senior managers, providing constructive challenge and professional advice, and support the Medium-Term Financial Strategy and annual budget process. You will also play a key role in mentoring and developing colleagues within the finance team. What we're looking for: CCAB-qualified accountant (CIPFA, ACA, ACCA, CIMA) or equivalent substantial experience in a senior finance role. Proven experience in senior finance or business partnering, providing professional advice to senior managers and/or elected Members. Strong knowledge of public sector financial management, governance, and accountability, including medium-term financial planning. Experience in statutory accounts preparation, compliance with accounting standards, and translating complex financial information into clear guidance. Excellent analytical, problem-solving, influencing, and communication skills. Ability to lead, mentor, and develop colleagues, with a collaborative and solution-focused approach. Desirable experience: Specialist local authority finance areas such as HRA, capital accounting, treasury management, collections fund, VAT, or funding reform. Experience supporting organisational change, service transformation, or savings programmes. Experience of working within a local authority or public sector environment. At Melton Borough Council, we care, innovate, and achieve. We are committed to equality, diversity, and inclusion, ensuring our services and employment practices are accessible and fair. If you are ready to take on a pivotal strategic finance role in a supportive and dynamic environment, we would love to hear from you.
Customer Service Advisor Lincoln, Full time, Permanent Salary 27,000 per annum plus benefits Our Client is seeking a full time, permanent Customer Service Advisor to join their established business on the outskirts of Lincoln. In this role, you will play a crucial part in supporting a busy Customer Service team. THE ROLE Your core responsibilities as Customer Service Advisor will include: Take customer enquiries and ensure a high level of customer satisfaction. Handle all related administrative tasks accurately and efficiently. Update customer information correctly. Raise support tickets within the CRM system. Submit and track courier claims for lost or damaged parcels. Book collections and manage the collection queue. Build, promote, and maintain strong customer relationships. THE CANDIDATE The ideal Customer Service Advisor will be able to demonstrate the following skills and competencies: A good standard of education, including Maths and English. Proven experience in a front-line customer service role. Excellent verbal and written communication skills. Ability to work both independently and as part of a team. Strong IT skills and confidence using CRM systems. THE BENEFITS Full-time hours: 40 hours per week, Monday to Friday Salary: 27,000 per annum Company pension scheme 20 days annual leave plus bank holidays, with additional holidays awarded based on length of service Free on-site parking Staff discount Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency.
Apr 01, 2026
Full time
Customer Service Advisor Lincoln, Full time, Permanent Salary 27,000 per annum plus benefits Our Client is seeking a full time, permanent Customer Service Advisor to join their established business on the outskirts of Lincoln. In this role, you will play a crucial part in supporting a busy Customer Service team. THE ROLE Your core responsibilities as Customer Service Advisor will include: Take customer enquiries and ensure a high level of customer satisfaction. Handle all related administrative tasks accurately and efficiently. Update customer information correctly. Raise support tickets within the CRM system. Submit and track courier claims for lost or damaged parcels. Book collections and manage the collection queue. Build, promote, and maintain strong customer relationships. THE CANDIDATE The ideal Customer Service Advisor will be able to demonstrate the following skills and competencies: A good standard of education, including Maths and English. Proven experience in a front-line customer service role. Excellent verbal and written communication skills. Ability to work both independently and as part of a team. Strong IT skills and confidence using CRM systems. THE BENEFITS Full-time hours: 40 hours per week, Monday to Friday Salary: 27,000 per annum Company pension scheme 20 days annual leave plus bank holidays, with additional holidays awarded based on length of service Free on-site parking Staff discount Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback The services of Future Prospects are those of an Employment Agency.
Sales Advisor - Luxury Retail Edinburgh Full-Time Salary up to 31,000 Are you passionate about luxury products and delivering exceptional customer experiences? An exciting opportunity has arisen in Edinburgh for a Sales Advisor to join a prestigious boutique, renowned for its heritage, precision, and timeless design. About the Role: As a Sales Advisor, you will be the face of a distinguished luxury brand, offering an unparalleled level of service to a discerning clientele. This is more than just a retail position-it's an opportunity to become a trusted advisor in the world of fine timepieces. Key Responsibilities: Deliver an exceptional, tailored service to every customer, ensuring an unforgettable in-store experience Share detailed product knowledge with confidence and passion, becoming a specialist in our exclusive collections Build strong, long-term relationships with clients, cultivating a loyal customer base Support the boutique team in meeting and exceeding sales targets and KPIs Maintain the highest standards of presentation and professionalism at all times What We're Looking For: Previous experience in luxury retail is essential-ideally within horology, fine jewellery, or premium fashion/accessories A genuine passion for high-end artistry and storytelling Exceptional interpersonal and communication skills A polished, confident, and professional manner Proven ability to thrive in a target-driven, customer-focused environment What's on Offer: Competitive salary with uncapped commission potential Extensive training and development in the world of luxury timepieces Opportunity to be part of an iconic global group with clear pathways for career growth A supportive and prestigious boutique environment in the heart of Edinburgh Join a team that values precision, passion, and excellence. If you have an eye for detail and a love of luxury, we'd love to hear from you. Apply now to begin your journey with one of the most respected names in luxury retail. BBBH33845
Apr 01, 2026
Full time
Sales Advisor - Luxury Retail Edinburgh Full-Time Salary up to 31,000 Are you passionate about luxury products and delivering exceptional customer experiences? An exciting opportunity has arisen in Edinburgh for a Sales Advisor to join a prestigious boutique, renowned for its heritage, precision, and timeless design. About the Role: As a Sales Advisor, you will be the face of a distinguished luxury brand, offering an unparalleled level of service to a discerning clientele. This is more than just a retail position-it's an opportunity to become a trusted advisor in the world of fine timepieces. Key Responsibilities: Deliver an exceptional, tailored service to every customer, ensuring an unforgettable in-store experience Share detailed product knowledge with confidence and passion, becoming a specialist in our exclusive collections Build strong, long-term relationships with clients, cultivating a loyal customer base Support the boutique team in meeting and exceeding sales targets and KPIs Maintain the highest standards of presentation and professionalism at all times What We're Looking For: Previous experience in luxury retail is essential-ideally within horology, fine jewellery, or premium fashion/accessories A genuine passion for high-end artistry and storytelling Exceptional interpersonal and communication skills A polished, confident, and professional manner Proven ability to thrive in a target-driven, customer-focused environment What's on Offer: Competitive salary with uncapped commission potential Extensive training and development in the world of luxury timepieces Opportunity to be part of an iconic global group with clear pathways for career growth A supportive and prestigious boutique environment in the heart of Edinburgh Join a team that values precision, passion, and excellence. If you have an eye for detail and a love of luxury, we'd love to hear from you. Apply now to begin your journey with one of the most respected names in luxury retail. BBBH33845
Service Advisor Location: Reading (Berkshire) Salary: 32,975 Basic 43,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in Reading . This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently Professional, approachable, and customer-focused Stable work history (no more than 3 roles within the last 6 years preferred) A team player with a positive and proactive attitude What We Offer Competitive salary: 33,000 basic with 43,000 OTE Industry-leading benefits package Access to "Perks at Work" discount platform Structured training and ongoing career development programmes Clear progression opportunities within a premium brand network A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Mar 31, 2026
Full time
Service Advisor Location: Reading (Berkshire) Salary: 32,975 Basic 43,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in Reading . This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently Professional, approachable, and customer-focused Stable work history (no more than 3 roles within the last 6 years preferred) A team player with a positive and proactive attitude What We Offer Competitive salary: 33,000 basic with 43,000 OTE Industry-leading benefits package Access to "Perks at Work" discount platform Structured training and ongoing career development programmes Clear progression opportunities within a premium brand network A stable and rewarding long-term career path If you are passionate about delivering outstanding customer service and want to develop your career within a premium automotive environment, we would love to hear from you. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 8:30am to 4:30pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Coordinate administrative processes and support departments across the business. Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues. Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy. Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management. Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch. Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements. Monitor stock levels, back orders, and works orders, providing updates to relevant teams. Schedule and coordinate deliveries with key customers. Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports. Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues. Prepare customs clearance documentation for Irish deliveries and returns. Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies. Maintain accurate records by scanning and verifying documents for archival purposes. Support house accounts and assist in troubleshooting operational challenges. Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators. Undertake additional administrative tasks as needed to support the wider team. As the Customer Service Operations Support, you will: Have previous experience working within a customer service or administration position. Be professional, personable, and detail-oriented with a commitment to excellence. Have strong organisational skills with the ability to manage multiple tasks efficiently. Be a proactive problem solver, adaptable, and able to work under pressure. Be an excellent team player who can also work independently. Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.
Mar 31, 2026
Full time
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 8:30am to 4:30pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Coordinate administrative processes and support departments across the business. Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues. Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy. Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management. Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch. Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements. Monitor stock levels, back orders, and works orders, providing updates to relevant teams. Schedule and coordinate deliveries with key customers. Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports. Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues. Prepare customs clearance documentation for Irish deliveries and returns. Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies. Maintain accurate records by scanning and verifying documents for archival purposes. Support house accounts and assist in troubleshooting operational challenges. Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators. Undertake additional administrative tasks as needed to support the wider team. As the Customer Service Operations Support, you will: Have previous experience working within a customer service or administration position. Be professional, personable, and detail-oriented with a commitment to excellence. Have strong organisational skills with the ability to manage multiple tasks efficiently. Be a proactive problem solver, adaptable, and able to work under pressure. Be an excellent team player who can also work independently. Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.
Customer Service Advisor Do you have previous telephone handling or customer service experience? Red Recruitment is recruiting Customer Service Advisors on behalf of our client who are one of the UK's largest, most-trusted, vet-run suppliers of veterinary medication and animal products licensed in the UK. This is a a permanent position with a salary of 25,646 Per Annum and great company benefits. In order to be considered for this position, you must hold a full UK driving licence, have your own vehicle and be happy working in a pet friendly office. Benefits, Culture and Package for a Customer Service Advisor: Salary: 25,646 Per Annum Hours: Monday - Friday, 8.45am - 5pm Contract Type: Permanent Start date: ASAP Location: Keynsham Full training is provided Free parking Dogs in the office Regular social events Key Responsibilities of a Customer Service Advisor: Dealing with inbound calls from customers and assisting them with their order enquiries and general questions Helping customers who are chasing their prescriptions Responding to email enquiries Liaising with company suppliers to arrange collections, deliveries, item repairs and more Communicating with delivery drivers and vets regularly to chase prescriptions and deliveries Key Skills and Experience of a Customer Service Advisor: Full UK Driving Licence due to the location Experience working in a customer service environment (contact centre, receptionist or call handler) Confident and friendly telephone manner, with the ability to adjust your tone when dealing with elderly customers Ability to work as part of a team with a good work ethic Ability to build and maintain customer relationships If you have the relevant skills and experience required and are interested in this position, please apply now! Red Recruitment (Agency)
Mar 31, 2026
Full time
Customer Service Advisor Do you have previous telephone handling or customer service experience? Red Recruitment is recruiting Customer Service Advisors on behalf of our client who are one of the UK's largest, most-trusted, vet-run suppliers of veterinary medication and animal products licensed in the UK. This is a a permanent position with a salary of 25,646 Per Annum and great company benefits. In order to be considered for this position, you must hold a full UK driving licence, have your own vehicle and be happy working in a pet friendly office. Benefits, Culture and Package for a Customer Service Advisor: Salary: 25,646 Per Annum Hours: Monday - Friday, 8.45am - 5pm Contract Type: Permanent Start date: ASAP Location: Keynsham Full training is provided Free parking Dogs in the office Regular social events Key Responsibilities of a Customer Service Advisor: Dealing with inbound calls from customers and assisting them with their order enquiries and general questions Helping customers who are chasing their prescriptions Responding to email enquiries Liaising with company suppliers to arrange collections, deliveries, item repairs and more Communicating with delivery drivers and vets regularly to chase prescriptions and deliveries Key Skills and Experience of a Customer Service Advisor: Full UK Driving Licence due to the location Experience working in a customer service environment (contact centre, receptionist or call handler) Confident and friendly telephone manner, with the ability to adjust your tone when dealing with elderly customers Ability to work as part of a team with a good work ethic Ability to build and maintain customer relationships If you have the relevant skills and experience required and are interested in this position, please apply now! Red Recruitment (Agency)
Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus. Details: Salary: 30,000 - 35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: Permanent Role of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function. Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking
Mar 31, 2026
Full time
Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus. Details: Salary: 30,000 - 35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: Permanent Role of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function. Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking
Sales Advisor Premium Sustainable Fashion (Ladies) South West London To 28k DOE Full-time, 35 hours per week (5 days over 7) About the Role Our client is looking for a passionate and customer-focused Sales Advisor to join a growing premium fashion brand at their beautiful South West London store. This is a fantastic opportunity to become part of a purpose-driven retail business that combines sustainable fashion, timeless style, and exceptional customer experience. You ll be joining a friendly, energetic team in a brand that is experiencing exciting growth. Working Hours Monday to Saturday: 10:00am 6:00pm Sunday: 11:00am 5:00pm 5 days per week (rota basis) What You ll Be Doing As a Sales Advisor, you ll play a key role in delivering an outstanding in-store experience: Deliver exceptional customer service across face-to-face, phone, and email interactions Build strong relationships with customers and confidently assess their needs Provide tailored styling advice and product recommendations Maintain excellent knowledge of current collections, fabrics, and fits Process sales, returns, and customer orders accurately and efficiently Handle sensitive customer queries with professionalism and empathy Support visual merchandising standards and store presentation Assist with stock replenishment, deliveries, and inventory control Use till systems and internal platforms confidently Share customer feedback with wider teams Ensure health & safety procedures are followed at all times What they re Looking For in the Sales Advisor They re seeking someone who brings both skill and personality: Previous experience in a premium retail environment A strong customer-first mindset Confident communicator with patience, empathy, and a calm approach A genuine passion for sustainable fashion A natural people person who enjoys building rapport Warm, enthusiastic, and energetic attitude Highly organised with strong attention to detail Excellent follow-up and communication skills Comfortable using IT systems and retail platforms What s in It for You 23 days annual leave + bank holidays + birthday off Discretionary annual bonus Staff uniform provided Generous staff discount (up to 40%) + sample sales Friends & family discount Company pension scheme Regular team events Work for a Real Living Wage Employer Be part of a growing, values-led fashion brand Why Join? This is more than just a retail role. You ll be joining a brand that truly cares about its customers, its people, and the planet, offering beautifully designed clothing with a focus on comfort, simplicity, and sustainability. If you love premium retail, enjoy meaningful customer interaction, and want to be part of an inspiring brand journey, we d love to hear from you.
Mar 31, 2026
Full time
Sales Advisor Premium Sustainable Fashion (Ladies) South West London To 28k DOE Full-time, 35 hours per week (5 days over 7) About the Role Our client is looking for a passionate and customer-focused Sales Advisor to join a growing premium fashion brand at their beautiful South West London store. This is a fantastic opportunity to become part of a purpose-driven retail business that combines sustainable fashion, timeless style, and exceptional customer experience. You ll be joining a friendly, energetic team in a brand that is experiencing exciting growth. Working Hours Monday to Saturday: 10:00am 6:00pm Sunday: 11:00am 5:00pm 5 days per week (rota basis) What You ll Be Doing As a Sales Advisor, you ll play a key role in delivering an outstanding in-store experience: Deliver exceptional customer service across face-to-face, phone, and email interactions Build strong relationships with customers and confidently assess their needs Provide tailored styling advice and product recommendations Maintain excellent knowledge of current collections, fabrics, and fits Process sales, returns, and customer orders accurately and efficiently Handle sensitive customer queries with professionalism and empathy Support visual merchandising standards and store presentation Assist with stock replenishment, deliveries, and inventory control Use till systems and internal platforms confidently Share customer feedback with wider teams Ensure health & safety procedures are followed at all times What they re Looking For in the Sales Advisor They re seeking someone who brings both skill and personality: Previous experience in a premium retail environment A strong customer-first mindset Confident communicator with patience, empathy, and a calm approach A genuine passion for sustainable fashion A natural people person who enjoys building rapport Warm, enthusiastic, and energetic attitude Highly organised with strong attention to detail Excellent follow-up and communication skills Comfortable using IT systems and retail platforms What s in It for You 23 days annual leave + bank holidays + birthday off Discretionary annual bonus Staff uniform provided Generous staff discount (up to 40%) + sample sales Friends & family discount Company pension scheme Regular team events Work for a Real Living Wage Employer Be part of a growing, values-led fashion brand Why Join? This is more than just a retail role. You ll be joining a brand that truly cares about its customers, its people, and the planet, offering beautifully designed clothing with a focus on comfort, simplicity, and sustainability. If you love premium retail, enjoy meaningful customer interaction, and want to be part of an inspiring brand journey, we d love to hear from you.
Collections Advisor Manchester - City Centre- Hybrid working (2 days at home) Salary: 30,000 DOE + 10% Bonus per year Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift) Start Date: February 2026 About Us: There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers. If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you. Responsibilities: Handling telephone queries from customers experiencing financial difficulties Finding suitable payment solutions for missed payments Setting up payment plans and collaborating with specialist teams Showing compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions in relevant systems Reviewing processes for potential automation or enhancement Identifying and raising any risks with your line manager Ideal Candidate: Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service Excellent communication and listening skills, both verbal and written Strong knowledge of financial principles and ways to support customers Desire to help customers improve their financial health Ability to proactively manage and prioritize caseload in line with KPIs Perks: 25 days holiday (rising to 28 after 3 years' service) plus bank holidays Private Medical via Vitality, with reward schemes for you and your family Health cash plan via Health Shield for employees and children (dental, optical, etc.) Pension - 5% company contribution Free breakfast, drinks, and fruit in the office Employee discounts for major shops 1 day volunteer day per year Mental health care - 6 free counselling sessions via EAP Paid sick leave - enhanced company sick pa Enhanced family leave for primary and secondary caregivers Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jan 20, 2026
Full time
Collections Advisor Manchester - City Centre- Hybrid working (2 days at home) Salary: 30,000 DOE + 10% Bonus per year Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift) Start Date: February 2026 About Us: There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers. If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you. Responsibilities: Handling telephone queries from customers experiencing financial difficulties Finding suitable payment solutions for missed payments Setting up payment plans and collaborating with specialist teams Showing compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions in relevant systems Reviewing processes for potential automation or enhancement Identifying and raising any risks with your line manager Ideal Candidate: Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service Excellent communication and listening skills, both verbal and written Strong knowledge of financial principles and ways to support customers Desire to help customers improve their financial health Ability to proactively manage and prioritize caseload in line with KPIs Perks: 25 days holiday (rising to 28 after 3 years' service) plus bank holidays Private Medical via Vitality, with reward schemes for you and your family Health cash plan via Health Shield for employees and children (dental, optical, etc.) Pension - 5% company contribution Free breakfast, drinks, and fruit in the office Employee discounts for major shops 1 day volunteer day per year Mental health care - 6 free counselling sessions via EAP Paid sick leave - enhanced company sick pa Enhanced family leave for primary and secondary caregivers Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
Oct 07, 2025
Full time
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Oct 07, 2025
Full time
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
A fantastic opportunity has come in within a fantastic organisation based in Guildford. Our client is seeking an Advisor to join their team in a busy, varied role. You will be dealing with a high-end service within the automotive sector. Benefits Company pension scheme 22 days holiday plus your birthday off Staff discount scheme Duties within the role will Include: Coordinating customer collections and vehicle deliveries Scheduling the collection of newly purchased vehicles Assigning daily tasks to drivers and managing their schedules Handling customer inquiries and resolving issues efficiently Providing high-level support to the aftersales department Managing and confirming site bookings Skills and experience required: Previous customer/client facing experience within the automotive industry Fantastic attention to detail Team management experience Excellent communication skills Full clean Driving License A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
Oct 01, 2025
Full time
A fantastic opportunity has come in within a fantastic organisation based in Guildford. Our client is seeking an Advisor to join their team in a busy, varied role. You will be dealing with a high-end service within the automotive sector. Benefits Company pension scheme 22 days holiday plus your birthday off Staff discount scheme Duties within the role will Include: Coordinating customer collections and vehicle deliveries Scheduling the collection of newly purchased vehicles Assigning daily tasks to drivers and managing their schedules Handling customer inquiries and resolving issues efficiently Providing high-level support to the aftersales department Managing and confirming site bookings Skills and experience required: Previous customer/client facing experience within the automotive industry Fantastic attention to detail Team management experience Excellent communication skills Full clean Driving License A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
