5 jobs found

Director of Professional Services Salary: 90,000 - 100,000 Per Annum Location: London (Hybrid) I am working with one of my longstanding clients who have a fantastic reputation as a global digital transformation partner, customer experience specialist and provider of complex unified communications and network service solutions. This is a fantastic opportunity to join the business as the Director of Professional Services and take full ownership all professional services engagements and making sure they are delivered efficiently, profitably and to the highest of standards. Working closely with Sales, Service Delivery, Engineering, Finance and Customer Success, you will ensure projects transition smoothly into managed services and long term support. You will have full responsibility for delivery performance, utilisation, customer satisfaction as well as the financial performance of Professional Services, including revenue recognition and forecasting against targets. Main Duties and Key Responsibilities Professional Services Leadership Own the Professional Services function responsible for delivering implementation, migration and transformation projects. Take full responsibility for delivery quality, timelines and commercial performance across all projects. Work with Sales and Pre-Sales on solution design, project scoping and effort estimation so projects are set up properly from the start. Ensure projects transition successfully into managed services and long term support. Act as the senior escalation point for Professional Services. Produce monthly board reports covering delivery performance, financial performance and resource planning. PMO and Project Governance Establish and lead the Project Management Office, bringing structure, governance and consistency to project delivery. Define and maintain project standards, governance, and reporting across all customer and internal projects. Provide oversight to project managers, ensuring risks, timelines and budgets are properly managed and visible. Ensure projects support wider business objectives and customer outcomes. Forecasting, Resource Planning, and Capacity Own forecasting across Professional Services including revenue, delivery demand and resource requirements. Work with Sales, Finance and Service Delivery to plan for project demand and delivery capacity. Manage utilisation and workload across engineering and project teams. Identify capacity gaps and put plans in place to address them through hiring, training or contractors. Maintain clear visibility of demand versus delivery capacity to keep workloads balanced and delivery on track. Financial and Commercial Management Own the financial performance of Professional Services. Ensure projects are scoped, priced and delivered in a commercially sound way. Monitor project profitability, margins and cost control. Support the development of Professional Services pricing and commercial models. Customer and Stakeholder Management Act as a senior escalation point for key customers and strategic projects. Build strong relationships with customers during major delivery programmes. Provide clear executive-level updates on project progress, risks, and outcomes. Work closely with internal teams including Sales, Engineering, Service Delivery, Finance and Operations. Delivery Improvement and Performance Improve delivery processes so projects are more predictable, efficient and profitable. Introduce tools and reporting that improve visibility across projects, resources and financial performance. Track and report on key delivery metrics including timelines, profitability and customer satisfaction. Run post-project reviews and ensure lessons learned are implemented. Team Leadership Lead and develop the Heads of Project Management and Professional Services Team Leads. Set clear objectives and performance measures across the team. Build a culture of ownership, accountability and high standards. Support development and progression across the Professional Services organisation. Skills and Experience Required Minimum of 5+ years of management experience Significant experience in IT services, managed services, or technology consulting environments Proven experience managing project delivery teams and project managers Strong understanding of project management frameworks and PMO governance Experience delivering complex technology or digital transformation projects Expertise in capacity planning, delivery forecasting and resource management Strong financial and commercial acumen related to project delivery Excellent leadership, communication, and stakeholder management skills Preferred Project management certification (PMP, PRINCE2, Agile, or equivalent) Experience managing project portfolios in managed services environments Familiarity with IT Service Management frameworks such as ITIL Exposure to DevOps operating models within professional services or managed services environments, including infrastructure automation, continuous delivery practices, and integrated engineering and operations workflows. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

This rapidly expanding organisation is seeking a forward thinking, dynamic Solutions Delivery Manager to head up their team. The Solutions Delivery Manager is accountable for the coordinated, consistent, and high-quality delivery of all customer solutions across the business. Operating within the Operations function, the role translates strategic operational intent into structured, repeatable, and scalable delivery capability. The role leads the Solution Delivery function and ensures that technical solutions are designed, developed, integrated, tested, deployed, and handed over in a controlled, compliant, and commercially sound manner. It provides clarity and oversight across scope, cost, schedule, risk, and quality for all programmes, acting as the functional owner of delivery discipline, methodology, and standards. The Solutions Delivery Manager establishes and matures the systems, governance, tools, processes, training pathways, and capability frameworks that underpin effective solution delivery across the organisation. The role ensures consistent application of delivery frameworks such as AgilePM and DSDM, coordinates activity across Solution Delivery teams, and enables smooth handover between Business Development, Product, Engineering, and Operations. The Solution Delivery Manager oversees the whole portfolio of projects, managing prioritisation and resource conflict resolution, and provides longer-term planning to ensure resources are in place in time to deliver the pipeline of opportunities. This role combines leadership, operational control, and delivery excellence to ensure predictable, compliant, and commercially successful outcomes for customers and the business. Key job requirements and responsibilities: Functional Leadership of Solution Delivery Lead, manage, and develop the Solution Delivery function, including direct leadership of the TSDM team and cross-functional delivery teams across Product, Engineering, Field Service, Monitoring and Operations. Ensure consistent performance management, succession planning, and capability growth. Foster collaboration across Product, Engineering, Field Service, Monitoring, and IT Ensure alignment of Solution Delivery processes, systems and governance with The Group standards and business systems (TBS), embedding group requirements into local delivery practices where applicable. Delivery Governance and Standards Ensure highest standards of Health, Safety, Environment, Security, and Quality in solution delivery in line with applicable ISO and other relevant standards. Establish and own the Solution Delivery framework, tools, and methodology. Standardise project lifecycle governance from proposal through to handover. Ensure all projects follow defined processes including scope definition, risk management, quality management, financial control, and documentation. Implement consistent reporting covering scope, schedule, cost, risk, and forecast at completion. Programme and Project Oversight Provide oversight and assurance across all active delivery programmes. Manage prioritisation of projects, monitor dependencies, risks, and cross-project resource conflicts. Ensure delivery plans, Quality Management Plans, and acceptance criteria are clearly defined. Execute delivery projects. Handover from Delivery to Operations Financial and Commercial Control Support bid costing and commercial modelling. Monitor project performance to maintain accurate forecasting, cost tracking, and milestone billing controls, Manage performance of customer and supplier contracts, ensuring contractual compliance and alignment to SLAs Effectively manage changes to project scope, schedule, and budget, ensuring alignment with customer expectations and business objectives Identify cost optimisation and efficiency opportunities. Customer and Stakeholder Management Maintain oversight of key customer delivery relationships. Support TSDMs in complex stakeholder negotiations. Customer point of escalation for delivery projects Process Maturity and Capability Development Establish structured onboarding and training pathways for TSDMs and PMO staff. Develop delivery playbooks, templates, and process documentation. Improve design process maturity and integration with Product road-mapping. Drive continual improvement aligned to ISO9001 and operational compliance requirements. Technical and Solution Oversight Maintain sufficient technical understanding across software, sensor integration, infrastructure deployment, and system integration domains. Ensure solutions are fit-for-purpose, scalable, secure, and compliant. Provide escalation support on complex technical delivery challenges. Skills required Significant experience leading technical solution delivery of integrated hardware and software systems to external customers within a complex technology environment Experience leading Project Management Office within Agile and structured delivery frameworks such as AgilePM or DSDM Strong financial and commercial management capability within programme and project delivery, including cost control, forecasting, and risk management. Demonstrable experience establishing and maturing delivery frameworks, governance models, and operational processes in scaling organisations. Strong stakeholder management skills A structured, disciplined, and detail-oriented approach to delivery. The ability to lead with clarity and visible accountability, remaining calm and decisive in ambiguity. Eligibility to obtain and maintain UK security clearance. Willingness and ability to undertake international travel as required. Must have the right to work in the UK. Desirable AgilePM, PMP, or equivalent project or programme management qualification Experience operating in regulated, defence, critical infrastructure, or similarly controlled environments. Experience working within ISO-aligned environments, including audit readiness and compliance governance.

Head of Process Improvement & Business Transformation based in Lancashire. Senior management role working for a well established aerospace manufacturing company Client Details Our client is a well established, global aerospace manufacturing company based in Lancashire. Description As a key member of the senior leadership team, the role will drive Process Improvement and Business Transformation to continuously develop the business and improve our business proposition in line with the strategic aerospace roadmaps of Industry 4.0, Data 4.0 & Supply Chain 4.0 The Head of Process Improvement & Business Transformation will take responsibility for shaping, leading and delivery of company's industry 4.0 roadmap, ensuring alignment with business objectives and drives continuous improvement across processes, systems, culture and ways of working. Building strong trusted partnerships with senior leaders both internally and externally to support sustainable business performance and organisation growth. Lead process optimisation initiatives to improve efficiency, reduce cost, and enhance quality. Work closely with operations, engineering, finance, HR, and other functions to streamline end-to-end processes. Champion Lean, Six Sigma, and digital transformation principles across the organisation Develop and implement the organisations transformation and change strategy aligned to long-term business objectives. Act as a strategic adviser to the Executive Team on transformation priorities, risks, and opportunities. Define clear transformation roadmaps, KPIs, and success measures. Lead and develop a high-performing Transformation & Change tea Own the portfolio of transformation initiatives, ensuring effective prioritisation and governance. Lead large-scale, cross-functional projects covering process optimisation, digitalisation, and operational excellence. Establish and oversee management standards, tools, and methodologies (e.g., Lean, Agile, PMO frameworks). Ensure projects are delivered on time, within scope, and to budget. Design and execute change management strategies to foster adoption and embed new ways of working. Oversee communication, engagement, and training strategies to ensure stakeholder buy-in. Assess change impact and readiness across teams and functions. Build a culture of continuous improvement and innovation. Profile Demonstrated success delivering complex, cross-functional continuous improvement and transformation programmes. A proven process improvement and business change leader in manufacturing Expert knowledge of change management methodologies Manufacturing, aerospace, automotive or industrial sector experience required. Lean/Six Sigma certification. Experience leading digital transformation or ERP deployments. Experience managing transformation at multi-site or international level. Exceptional stakeholder, communication, and influencing capabilities Collaborative and engaging leadership style. Ability to challenge constructively and drive accountability. Exceptional stakeholder, communication, and influencing capabilities. Job Offer 80,000 to 90,000 plus bonus, car allowance and benefits

Your new company A leading recruitment organisation with over 50 years of experience recruiting across multiple specialisms and over 30 countries. They employ over 10,000 people worldwide and prioritise a people-centred approach, helping both organisations and individuals to meet their goals. They currently have a need to bring in a Head of PMO to establish and lead a Project management office for the Technology, Operations and Optimisation programme, which is a high-profile programme to transform the technology landscape of the organisation. Your new role The Head of PMO will be required to establish a consistent delivery governance model, ensuring disciplined execution of the portfolio and providing transparency across scope, schedule, cost, risk and benefits. The Head of PMO will enable delivery outcomes by co-ordinating cross-programme execution, managing dependencies across global regions and ensuring operational readiness for go-lives and transitions into run. The Head of PMO will be required to lead and develop a team of technical Project Managers, fostering a high-performance engineering culture with accountability and continuous improvement. The Head of PMO will be required to ensure consistent planning, RAID/ dependency management, cutover governance, stakeholder reporting and executive steering preparation. In partnership with the Technology Enterprise Portfolio Management, the roleholder will ensure alignment of project methodologies, templates, KPI's, auditability, deliver cadence and quarterly portfolio reviews. The Head of PMO will co-ordinate project developers across global regions (America, APAC, UK&I & CEMEA) and will ensure regulatory and operational needs are addressed. They will work with Infrastructure, Platform, Service Desk, IM & Tooling to align roadmaps, dependencies and readiness. They will also be required to ensure vendor-led activities meet delivery criteria, milestones and documentation standards. What you'll need to succeed Experience working in a Head of PMO capacity previously Strong leadership skills and ability to manage and mentor a team of Technical Project Managers Strong experience supporting a large technology transformation programme previously 3rd party vendor relationship management skills Experience working on global transformation programmes Knowledge of the recruitment industry nice to have What you'll get in return Competitive basic salary up to 117,000 Various benefits Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Project Support Specialist Role Purpose The Project Support Specialist will provide essential administrative and analytical support to the Projects team across a portfolio of HV Cabling, Overhead Line and Substation schemes. The role will focus on maintaining accurate project documentation, managing key data logs, supporting project assurance processes, and ensuring timely collection and input of project and financial information. This position plays a critical role in enabling project managers to deliver effectively by ensuring governance, compliance, and data integrity across the portfolio. Key Responsibilities Administrative Support Maintain and update project documentation, registers, and logs in line with clients standards. Provide general administrative support to the project team, ensuring smooth day-to-day operations. RAAIDD Log Management Own and maintain project RAAIDD (Risks, Assumptions, Actions, Issues, Decisions, Dependencies) logs. Ensure entries are up to date, accurate, and reviewed regularly with project managers. Project Management Data Input, track, and update project performance data in project management systems. Support reporting processes by preparing accurate, timely data for dashboards, status reports, and governance reviews. Financial Data Collect, validate, and input financial data in accordance with corporate processes. Support cost tracking, budget monitoring, and financial forecasting activities. Liaise with finance colleagues to ensure alignment of project spend and reporting. Project Assurance & Governance Support project assurance reviews by providing accurate data, documentation, and compliance evidence. Monitor adherence to project delivery frameworks and escalate gaps where appropriate. Assist with preparing materials for audits, stage gate reviews, and assurance checks. Skills & Experience Required Strong administrative and organisational skills with excellent attention to detail. Experience in project support, PMO, or a similar administrative/project environment. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with project management software/tools. Strong numeracy and ability to handle financial data accurately. Good communication and interpersonal skills, able to work with stakeholders at all levels. Proactive approach with the ability to prioritise workloads and meet deadlines. Desirable Knowledge of project management methodologies (e.g., PRINCE2, MSP, Agile). Previous experience in utilities, infrastructure, or regulated environments.