Get Staffed Online Recruitment Limited
Melton Mowbray, Leicestershire
IT Project Delivery Engineer Melton Mowbray £35,000 £39,000 per annum Our client is excited to be growing their team by offering an additional role as an IT Project Delivery Engineer based in Leicestershire. You ll join a friendly and likeminded team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future of IT services. Main responsibilities for the IT Project Delivery Engineer: Perform planning, implementation and management of IT Projects ranging from server deployments, on premises to Microsoft 365 cloud Migrations, phone system deployments and new network installations. Provide escalated end user technical support and assistance both remotely and on-site when required. Configure and support Microsoft 365, Intune, Entra ID, Windows Server and Active Directory Installation, configuration and maintenance of hardware like PC s, Servers, and networking equipment. Educate clients and internal teams on best practices. Record all activities within a PSA and Ticketing system. Develop and maintain existing relationships with a handful of clients. Serve as an escalation point for 1st and 2nd line support escalations. Work with clients to understand their objectives and challenges and proposing solutions. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the role will: Have at least 3 years professional experience within a Managed Services IT environment. Have a wide range of networking knowledge including IP addressing, VLANs, routing and VPN administration. Possess an enthusiastic can-do attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Have a general understanding of DNS, telephony systems, and website / email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Essential Experience: A wide variety of experience resolving and diagnosing Windows issues. Strong familiarity with Microsoft 365 services (examples include Exchange, Intune, Entra ID and SharePoint). Experience administering Microsoft Windows Server as well as Active Directory and Group Policy knowledge. Preferable (but not essential) experience: Webhosting technologies (cPanel / WHM, MySQL). Experience supporting MacOS and MDM solutions. Linux CLI administration. Why Join Our Client: Competitive Salary: £35,000.00 £39,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans Employee Benefits: Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on / around your birthday Company events Discounts and free food options Free on-site parking Fun Culture regular team events, from Go-Karting and Escape Rooms to social dinners Supplemental Information Work Schedule: 8:30am 5pm, Monday to Friday Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ Education: GCSE or equivalent required Licence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send our client your CV they look forward to meeting you!
Apr 02, 2026
Full time
IT Project Delivery Engineer Melton Mowbray £35,000 £39,000 per annum Our client is excited to be growing their team by offering an additional role as an IT Project Delivery Engineer based in Leicestershire. You ll join a friendly and likeminded team of IT professionals to deliver top-notch IT solutions to a diverse portfolio of clients across various sectors. Providing the best level of customer service to their clients and their end users is their biggest focus with anything they do, so your role will focus on owning technical challenges through to completion whilst delivering a positive customer experience, both remotely and on-site (with expenses covered). Plus, you'll collaborate closely with their team on planning and implementing cutting-edge projects. Join our client and make a real impact in shaping the future of IT services. Main responsibilities for the IT Project Delivery Engineer: Perform planning, implementation and management of IT Projects ranging from server deployments, on premises to Microsoft 365 cloud Migrations, phone system deployments and new network installations. Provide escalated end user technical support and assistance both remotely and on-site when required. Configure and support Microsoft 365, Intune, Entra ID, Windows Server and Active Directory Installation, configuration and maintenance of hardware like PC s, Servers, and networking equipment. Educate clients and internal teams on best practices. Record all activities within a PSA and Ticketing system. Develop and maintain existing relationships with a handful of clients. Serve as an escalation point for 1st and 2nd line support escalations. Work with clients to understand their objectives and challenges and proposing solutions. Keep up to date with the latest vendor technologies and best practices. The successful candidate for the role will: Have at least 3 years professional experience within a Managed Services IT environment. Have a wide range of networking knowledge including IP addressing, VLANs, routing and VPN administration. Possess an enthusiastic can-do attitude and be able to independently approach an unfamiliar problem logically, before escalating to other team members with a coherent diagnosis. Have a high degree of people skills and technical competence, with a strong learning aptitude and a confident ability to logically diagnose problems. Have an excellent work ethic with the ability to manage and prioritise your own working time. Be approachable, intelligent, able to remain calm under pressure and have good verbal and written communication skills. Have a general understanding of DNS, telephony systems, and website / email hosting. Be willing to undertake some out of hours work in maintaining client infrastructure where absolutely required. Hold a full UK Driving Licence. Essential Experience: A wide variety of experience resolving and diagnosing Windows issues. Strong familiarity with Microsoft 365 services (examples include Exchange, Intune, Entra ID and SharePoint). Experience administering Microsoft Windows Server as well as Active Directory and Group Policy knowledge. Preferable (but not essential) experience: Webhosting technologies (cPanel / WHM, MySQL). Experience supporting MacOS and MDM solutions. Linux CLI administration. Why Join Our Client: Competitive Salary: £35,000.00 £39,000.00 per year Personal Growth: Vendor-based certified training and progressive development plans Employee Benefits: Included Private healthcare coverage Employer pension contribution 28 days annual leave including bank holidays +1 extra day of annual leave on / around your birthday Company events Discounts and free food options Free on-site parking Fun Culture regular team events, from Go-Karting and Escape Rooms to social dinners Supplemental Information Work Schedule: 8:30am 5pm, Monday to Friday Location Requirements: Ability to commute to Melton Mowbray, LE13 0RQ Education: GCSE or equivalent required Licence: Full UK Driving Licence required So, if you think you have what it takes to be involved in a very diverse IT company, where no two days are ever the same, please send our client your CV they look forward to meeting you!
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Apr 01, 2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
IT Infrastructure Engineer Eastbourne | Fully Onsite | Up to £45,000 DOE We're looking for a talented IT Infrastructure Engineer with strong Azure skills to join a growing tech business in Eastbourne. You'll support and improve Real Time services and web application management systems in a fully onsite role. Key Responsibilities Provide technical support across core systems and infrastructure Troubleshoot complex issues in an Azure-centric environment Maintain, monitor and optimise SQL Server databases Support Real Time services and web application management platforms Participate in an on-call rota (1 in 3 weeks) for out-of-hours support Requirements 3+ years in 2nd/3rd line IT support Strong hands-on experience with Microsoft Azure (IaaS/PaaS, monitoring, configuration) Proven SQL Server administration and troubleshooting skills Good general infrastructure knowledge and solid problem-solving ability Clear communication and ability to work closely with internal teams If you're an Azure-focused IT Support Engineer looking for a hands-on onsite role, apply now with your CV. Please note: Our client cannot offer sponsorship - you must have the right to work in the UK.
Mar 30, 2026
Full time
IT Infrastructure Engineer Eastbourne | Fully Onsite | Up to £45,000 DOE We're looking for a talented IT Infrastructure Engineer with strong Azure skills to join a growing tech business in Eastbourne. You'll support and improve Real Time services and web application management systems in a fully onsite role. Key Responsibilities Provide technical support across core systems and infrastructure Troubleshoot complex issues in an Azure-centric environment Maintain, monitor and optimise SQL Server databases Support Real Time services and web application management platforms Participate in an on-call rota (1 in 3 weeks) for out-of-hours support Requirements 3+ years in 2nd/3rd line IT support Strong hands-on experience with Microsoft Azure (IaaS/PaaS, monitoring, configuration) Proven SQL Server administration and troubleshooting skills Good general infrastructure knowledge and solid problem-solving ability Clear communication and ability to work closely with internal teams If you're an Azure-focused IT Support Engineer looking for a hands-on onsite role, apply now with your CV. Please note: Our client cannot offer sponsorship - you must have the right to work in the UK.
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 08, 2025
Contractor
3-month contract (within scope of IR35) 35 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham City Centre to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to break down an incident into technology and service components to methodically work to plan and deliver back restored service. Able to plan and manage resources and ensure deadlines are met. Experience of contract and vendor management. Experience using a Service Management tool to manage and record assigned service requests. Excellent customer service skills. You must hold a valid driving licence and have access to a car as travel is required between sites. If you have the relevant experience and would like to apply, please submit your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Hays Specialist Recruitment
Cookstown, County Tyrone
Job Title: Business Systems Engineer - ERP & CRM Location: Northern Ireland (Hybrid: Cookstown & Monkstown) Employment Type: Full-Time, Permanent Sector: Technology & Analytics/IT Support/Business Systems Salary: Competitive + Benefits Key Responsibilities: Provide 2nd and 3rd line support for ERP and CRM systems. Develop and implement technical solutions including data migration, permission sets, custom objects, reports, and analytics. Collaborate with internal teams and external contractors to deliver roadmap projects. Create and maintain system documentation and user training materials. Support business improvement initiatives and mentor support staff. Participate in change management and system life cycle activities. Occasionally provide out-of-hours support. Essential Skills & Experience: Degree in Computing or 2+ years of relevant experience. Strong SQL and database management skills. Advanced Excel proficiency. Experience with Power BI or similar BI tools. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Desirable: Experience with large datasets and data modelling. Familiarity with Crystal Reports, PLSQL, and ITIL practices. Clean driving licence and willingness to travel occasionally. Benefits: Hybrid working model (3 days onsite). Opportunity to work on global projects. Career development and training support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Oct 08, 2025
Full time
Job Title: Business Systems Engineer - ERP & CRM Location: Northern Ireland (Hybrid: Cookstown & Monkstown) Employment Type: Full-Time, Permanent Sector: Technology & Analytics/IT Support/Business Systems Salary: Competitive + Benefits Key Responsibilities: Provide 2nd and 3rd line support for ERP and CRM systems. Develop and implement technical solutions including data migration, permission sets, custom objects, reports, and analytics. Collaborate with internal teams and external contractors to deliver roadmap projects. Create and maintain system documentation and user training materials. Support business improvement initiatives and mentor support staff. Participate in change management and system life cycle activities. Occasionally provide out-of-hours support. Essential Skills & Experience: Degree in Computing or 2+ years of relevant experience. Strong SQL and database management skills. Advanced Excel proficiency. Experience with Power BI or similar BI tools. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Desirable: Experience with large datasets and data modelling. Familiarity with Crystal Reports, PLSQL, and ITIL practices. Clean driving licence and willingness to travel occasionally. Benefits: Hybrid working model (3 days onsite). Opportunity to work on global projects. Career development and training support. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
Oct 07, 2025
Full time
Job Title: Junior Infrastructure Engineer Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We're looking for a proactive junior infrastructure engineer to join our growing IT team. You'll work alongside our senior infrastructure engineer to support, diagnose, and resolve technical issues across our predominantly on-premise Microsoft estate. This is a hands-on, experienced second-line support level role - ideal for someone with solid troubleshooting skills and a passion for infrastructure. Responsibilities: Provide support for infrastructure-related issues across servers, networks, and end-user devices Troubleshoot and resolve issues within Windows Server, Active Directory, Group Policy, and Office 365 Maintain and monitor core systems including backups, patching, and antivirus Escalate complex issues to the Senior Infrastructure Engineer or external vendors as needed Document fixes, procedures, and known issues for internal knowledge base Support hardware deployments, upgrades, and routine maintenance Collaborate with Helpdesk and other IT staff to ensure smooth resolution of tickets Person Specification: Essential Skills & Experience At least 3 years experience in a 2nd line support or infrastructure support role Strong knowledge of Microsoft technologies: Windows Server, AD, Group Policy, Office 365 Familiarity with networking fundamentals (DNS, DHCP, TCP/IP) Comfortable working in an onsite environment with physical hardware Excellent problem-solving and communication skills Full UK Driving Licence is essential as offsite support may be required Desirable Skills & Experience Exposure to backup technologies (e.g., Veeam), endpoint protection, or monitoring tools Experience with VMware and Hyper-V virtualisation platforms Experience with Cisco Meraki network solutions Any relevant certifications (e.g., CompTIA (A+,Server+,Network+), Microsoft) Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; VMWare, Microsoft Servers, 2nd Line IT Technical Support, IT Systems Engineer, IT Systems Technician, Infrastructure Engineer, Senior IT Engineer, 2nd Line Support Engineer, Network Support, Server Support Technician will also be considered for this role.
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
Oct 07, 2025
Full time
Job Title: 2nd Line IT Technician Location: Sharston, M22 4SN Salary : £30,000 - £32,000, dependent on experience Job type: Full time, Permanent About us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the role: We are currently looking to appoint a 2nd Line IT Technician to provide intermediate-level IT support, bridging the gap between frontline (1st line helpdesk) support and specialist / external support. The role requires technical expertise, legal application knowledge, and strong communication skills. Responsibilities: Act as an escalation point for technical issues unresolved by 1st Line support. Troubleshoot and resolve end user issues. Provide support for remote/hybrid working setups, VPNs, and secure access. Support legal applications such as case management, document management, and time-recording systems (e.g., iManage, Proclaim, Elite 3E). Administer user and permissions on Active Directory and Microsoft 365. Support security tools including MFA, DLP, and encryption solutions in line with GDPR and SRA requirements. Assist in IT projects, including system upgrades, migrations, and business continuity testing Person Specification: Strong knowledge of Windows Client OSs Knowledge of Microsoft 365, Active Directory, and Exchange. Understanding of networking (DNS, DHCP, VPNs). Experience with legal IT systems (case/document management, billing, dictation tools). Mobile device management experience (Intune, MobileIron, etc.). Excellent communication skills with the ability to support staff at all levels. High level of confidentiality and ability to work under pressure. Salary & Hours: Salary of £30,000 - £32,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday - all office based Benefits: On-site Working - At our South Court office 23 Days Holiday - Rising to 26 days, plus bank/public holidays Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with experience or relevant job titles of; IT Support Engineer, Helpdesk, IT Support Technician, 2nd Line Support Engineer, 2nd Line Support, IT Service Desk Technician, Technical Support, IT Technician, Technical Support Engineer, Tech Support, Tech Support Services will also be considered for this role.
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
Oct 04, 2025
Full time
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
MAINTENANCE ENGINEER Location: Bromborough (Merseyside) Type of role: Permanent Salary: £35,000-£40,000/annum (depends on experience) Working hours: Monday-Friday (40hrs/week) 1st week 06:00-14:00, 2nd week 14:00-22:00 About Company You may not know our client products and services, but each day they work with businesses that are impacting the lives of millions of people in the UK. Their ambitions are to grow in the UK service industry and become an employer of choice. In addition to above, our client promote and reward individuals who deliver against objectives, commitments and show great performance. Ambition and enthusiasm are key traits of their employees who live the values our business is built on, Respect, Integrity, Exemplarity, and Responsibility. Living by their values and encouraging everyone to be the best they can be is very important for business. Therefore, our client recognise everyone's contribution to their success and encourage employee development throughout their career with them and promote inclusivity. They are committed to their CSR vision with sustainability being the heart of their business model, they deliver quality services whilst minimising their environmental impact, and strive to create a trusting and respectful environment with their employees and customers. Job Purpose The Engineer will report directly to the Senior Engineer/Engineering Manager on site. They will be accountable for the completion of work as set by the Senior Engineer/Engineering Manager, including ensuring that the work is completed in a quality and timely manner. They will provide support in relation to all maintenance tasks and projects being undertaken, including day to day breakdown, PPM, equipment updates, new installations, and building/infrastructure upgrades. The position requires shift work with the pattern being plant specific and on-call work to provide cover for emergency breakdowns and shutdown periods. Key Responsibilities • To ensure all PPM activities are completed on time as required, feeding back information to the Senior Engineer to improve the PPM system and activities. • To work closely with the Engineer on the opposite shift to ensure all handover of ongoing activities is carried out every day, and sharing all other information and practices as required. • To provide knowledge and input into continuous improvement of plant, machinery, and maintenance activities. Work with the Senior Engineer and Engineering Manager to identify long running problems and suitable solutions. • To ensure that as part of the Engineering team, always look to improve equipment performance, reliability, and running costs for replacement parts and consumables. • To undertake repairs to equipment in a safe and timely manner ensuring that Production is constantly updated on progress. • To undertake remedial engineering works to equipment or site as instructed by the Engineering Manager. • To ensure any risks of safety or failure of equipment or site are communicated to the Manager. • To work with the Senior Engineer and Engineering Manager to ensure that contractors are working safely on site and adhering to site Health and Safety rules and procedures. • To ensure all activities are carried out in accordance with the Site Health and Safety instructions and the SSG Health and Safety manual, as well as in accordance with relevant engineering standards. • To report any incidents, accidents and near misses in accordance with Health and Safety Policies. • To ensure that equipment provided for the protection of health and safety is maintained and used appropriately, and in accordance with the Health and Safety at Work Act 1974. • To ensure that safe systems of work and best practice procedures are adhered to. • To ensure good housekeeping standards are maintained. • To ensure the Company s disciplines, rules and standards are maintained. • To ensure the company assets are maintained to achieve maximum efficiency. • To maintain excellent communication between Production staff and co-workers. • To maintain knowledge of all spare parts on site for plant. • To work within the procedures and standards as determined by the company s written standards. Knowledge and Skills: • Excellent communication skills (verbal and written). • Electrical Installation Maintenance. • Mechanical Fabrication/Maintenance. • Electronic fault finding to component level. • Ability to develop effective working relationships across all levels of management and staff and work as part of a team. • High attention to detail. • Ability to make decisions. • Flexible and able to react quickly to the needs of the business. • Problem solving/analytical ability. • Self-motivated. Education/Experience: • possess a recognised qualification relevant to the role (e.g. mechanical or electrical C&G) - advantageous • Skilled in both Electrical and Mechanical trades: Apprenticeship with indentures preferred If you think that you are suitable for the role, please do not hesitate to apply. LMIND
Oct 04, 2025
Full time
MAINTENANCE ENGINEER Location: Bromborough (Merseyside) Type of role: Permanent Salary: £35,000-£40,000/annum (depends on experience) Working hours: Monday-Friday (40hrs/week) 1st week 06:00-14:00, 2nd week 14:00-22:00 About Company You may not know our client products and services, but each day they work with businesses that are impacting the lives of millions of people in the UK. Their ambitions are to grow in the UK service industry and become an employer of choice. In addition to above, our client promote and reward individuals who deliver against objectives, commitments and show great performance. Ambition and enthusiasm are key traits of their employees who live the values our business is built on, Respect, Integrity, Exemplarity, and Responsibility. Living by their values and encouraging everyone to be the best they can be is very important for business. Therefore, our client recognise everyone's contribution to their success and encourage employee development throughout their career with them and promote inclusivity. They are committed to their CSR vision with sustainability being the heart of their business model, they deliver quality services whilst minimising their environmental impact, and strive to create a trusting and respectful environment with their employees and customers. Job Purpose The Engineer will report directly to the Senior Engineer/Engineering Manager on site. They will be accountable for the completion of work as set by the Senior Engineer/Engineering Manager, including ensuring that the work is completed in a quality and timely manner. They will provide support in relation to all maintenance tasks and projects being undertaken, including day to day breakdown, PPM, equipment updates, new installations, and building/infrastructure upgrades. The position requires shift work with the pattern being plant specific and on-call work to provide cover for emergency breakdowns and shutdown periods. Key Responsibilities • To ensure all PPM activities are completed on time as required, feeding back information to the Senior Engineer to improve the PPM system and activities. • To work closely with the Engineer on the opposite shift to ensure all handover of ongoing activities is carried out every day, and sharing all other information and practices as required. • To provide knowledge and input into continuous improvement of plant, machinery, and maintenance activities. Work with the Senior Engineer and Engineering Manager to identify long running problems and suitable solutions. • To ensure that as part of the Engineering team, always look to improve equipment performance, reliability, and running costs for replacement parts and consumables. • To undertake repairs to equipment in a safe and timely manner ensuring that Production is constantly updated on progress. • To undertake remedial engineering works to equipment or site as instructed by the Engineering Manager. • To ensure any risks of safety or failure of equipment or site are communicated to the Manager. • To work with the Senior Engineer and Engineering Manager to ensure that contractors are working safely on site and adhering to site Health and Safety rules and procedures. • To ensure all activities are carried out in accordance with the Site Health and Safety instructions and the SSG Health and Safety manual, as well as in accordance with relevant engineering standards. • To report any incidents, accidents and near misses in accordance with Health and Safety Policies. • To ensure that equipment provided for the protection of health and safety is maintained and used appropriately, and in accordance with the Health and Safety at Work Act 1974. • To ensure that safe systems of work and best practice procedures are adhered to. • To ensure good housekeeping standards are maintained. • To ensure the Company s disciplines, rules and standards are maintained. • To ensure the company assets are maintained to achieve maximum efficiency. • To maintain excellent communication between Production staff and co-workers. • To maintain knowledge of all spare parts on site for plant. • To work within the procedures and standards as determined by the company s written standards. Knowledge and Skills: • Excellent communication skills (verbal and written). • Electrical Installation Maintenance. • Mechanical Fabrication/Maintenance. • Electronic fault finding to component level. • Ability to develop effective working relationships across all levels of management and staff and work as part of a team. • High attention to detail. • Ability to make decisions. • Flexible and able to react quickly to the needs of the business. • Problem solving/analytical ability. • Self-motivated. Education/Experience: • possess a recognised qualification relevant to the role (e.g. mechanical or electrical C&G) - advantageous • Skilled in both Electrical and Mechanical trades: Apprenticeship with indentures preferred If you think that you are suitable for the role, please do not hesitate to apply. LMIND
Who are United Utilities? United Utilities is responsible for water and wastewater services in the North West of England. From we will undertake the largest investment in water and wastewater services in the North West in 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make the North West stronger, greener, and healthier. Whatever area of our business your interests lie in, our 3-year graduate programme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve. You might enter our scheme as a graduate, but one thing's for sure, before long you'll be heading into your next role as a technical, operational or people leader. Working in the North West means there's a lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as our main office in Warrington we also recruit for a variety of roles based across the North West; we have 575 wastewater treatment works and 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria. Whichever scheme you join, you'll be at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us? The Role Join our 3-year Graduate Programme at United Utilities as an Operational Future Leader and become an integral part of our innovative Operational teams across the North West region. This scheme is for those who are looking to develop into key leadership roles within our operational teams, so if you see yourself managing some of our treatment works or networks and the teams that are responsible for providing water and wastewater services to our customers, then this is the scheme for you. At United Utilities we operate across five counties, each with its own unique needs and priorities. As part of the scheme, you'll gain exposure to these diverse counties by working both on site and in an office setting. Alongside the county locations, our headquarters is based in Warrington, providing a central hub for regional planning and operations. We pride ourselves on fostering a supportive and inclusive culture where all team member's contributions are valued. You will benefit from a robust support network that offers extensive learning and development opportunities. You'll gain a deep understanding of what it takes to lead one of our teams and manage our operations. This includes the operation and maintenance of our assets and the regulatory and legislative framework governing the water industry. Start living your future today! What will I be doing? The scheme offers fantastic learning and development opportunities through structured placements, formal training, creative innovation challenges and a robust support network, helping you build a successful career in a major utility company. As an Operational Future Leader, you'll enjoy structured placements across various areas like Treatment and Network Operations, County System Performance and our Central Integrated Control Centre, giving you a comprehensive view of our operations and preparing you to lead one of our teams. You will develop excellent communication, leadership, and change management skills, motivating teams to improve performance and meet high service standards. You'll learn to think strategically to drive our organisation's growth, essential for your future success What do I need to be successful? We require our graduates to have a minimum 2:1 (or 2:2 with Masters) in any relevant technical, scientific, environmental, engineering or business management degree. You will need to: Be motivated, enthusiastic and have the potential to develop excellent leadership, influencing and communications skills. Have good written and interpersonal skills. Be an excellent team player, possessing ambition and drive. Be able to have the ability to work across a matrix organisation to deliver desired outcomes. Be able to work in a variety of different teams from site to office based and be willing to travel to multiple locations in the North West. You may also need to be flexible with working hours at times. Have a full UK Drivers licence when the scheme starts (Sep 2026) Geographical flexibility across the North West is essential as you will need to travel to different sites (Warrington, Manchester, Blackburn, Fazakerley) Additional Information Our recruitment process requires you to complete: An Online application form Online tests MS Teams Interview An assessment centre, which will take place between 2nd - 5th December 2025 in Leigh, Lancashire. In person attendance is essential. We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will be considered without regard to race, ethnicity, religion, gender, sexual orientation, disability, or age. If you require any reasonable adjustments throughout your recruitment journey, please let us know. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from Disclosure and Barring Service/Disclosure Scotland. Application deadline: 13th October 2025 - please apply early as deadlines are subject to change Based on current immigration guidelines this role is not eligible for visa sponsorship
Oct 03, 2025
Full time
Who are United Utilities? United Utilities is responsible for water and wastewater services in the North West of England. From we will undertake the largest investment in water and wastewater services in the North West in 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make the North West stronger, greener, and healthier. Whatever area of our business your interests lie in, our 3-year graduate programme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve. You might enter our scheme as a graduate, but one thing's for sure, before long you'll be heading into your next role as a technical, operational or people leader. Working in the North West means there's a lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as our main office in Warrington we also recruit for a variety of roles based across the North West; we have 575 wastewater treatment works and 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria. Whichever scheme you join, you'll be at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us? The Role Join our 3-year Graduate Programme at United Utilities as an Operational Future Leader and become an integral part of our innovative Operational teams across the North West region. This scheme is for those who are looking to develop into key leadership roles within our operational teams, so if you see yourself managing some of our treatment works or networks and the teams that are responsible for providing water and wastewater services to our customers, then this is the scheme for you. At United Utilities we operate across five counties, each with its own unique needs and priorities. As part of the scheme, you'll gain exposure to these diverse counties by working both on site and in an office setting. Alongside the county locations, our headquarters is based in Warrington, providing a central hub for regional planning and operations. We pride ourselves on fostering a supportive and inclusive culture where all team member's contributions are valued. You will benefit from a robust support network that offers extensive learning and development opportunities. You'll gain a deep understanding of what it takes to lead one of our teams and manage our operations. This includes the operation and maintenance of our assets and the regulatory and legislative framework governing the water industry. Start living your future today! What will I be doing? The scheme offers fantastic learning and development opportunities through structured placements, formal training, creative innovation challenges and a robust support network, helping you build a successful career in a major utility company. As an Operational Future Leader, you'll enjoy structured placements across various areas like Treatment and Network Operations, County System Performance and our Central Integrated Control Centre, giving you a comprehensive view of our operations and preparing you to lead one of our teams. You will develop excellent communication, leadership, and change management skills, motivating teams to improve performance and meet high service standards. You'll learn to think strategically to drive our organisation's growth, essential for your future success What do I need to be successful? We require our graduates to have a minimum 2:1 (or 2:2 with Masters) in any relevant technical, scientific, environmental, engineering or business management degree. You will need to: Be motivated, enthusiastic and have the potential to develop excellent leadership, influencing and communications skills. Have good written and interpersonal skills. Be an excellent team player, possessing ambition and drive. Be able to have the ability to work across a matrix organisation to deliver desired outcomes. Be able to work in a variety of different teams from site to office based and be willing to travel to multiple locations in the North West. You may also need to be flexible with working hours at times. Have a full UK Drivers licence when the scheme starts (Sep 2026) Geographical flexibility across the North West is essential as you will need to travel to different sites (Warrington, Manchester, Blackburn, Fazakerley) Additional Information Our recruitment process requires you to complete: An Online application form Online tests MS Teams Interview An assessment centre, which will take place between 2nd - 5th December 2025 in Leigh, Lancashire. In person attendance is essential. We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will be considered without regard to race, ethnicity, religion, gender, sexual orientation, disability, or age. If you require any reasonable adjustments throughout your recruitment journey, please let us know. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from Disclosure and Barring Service/Disclosure Scotland. Application deadline: 13th October 2025 - please apply early as deadlines are subject to change Based on current immigration guidelines this role is not eligible for visa sponsorship
Who are United Utilities? United Utilities is responsible for water and wastewater services in the North West of England. From we will undertake the largest investment in water and wastewater services in the North West in 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make the North West stronger, greener, and healthier. Whatever area of our business your interests lie in, our 3-year graduate programme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve. You might enter our scheme as a graduate, but one thing's for sure, before long you'll be heading into your next role as a technical, operational or people leader. Working in the North West means there's a lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as our main office in Warrington we also recruit for a variety of roles based across the North West; we have 575 wastewater treatment works and 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria. Whichever scheme you join, you'll be at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us? The Role Join our 3-year Graduate Programme at United Utilities as an Operational Future Leader and become an integral part of our innovative Operational teams across the North West region. This scheme is for those who are looking to develop into key leadership roles within our operational teams, so if you see yourself managing some of our treatment works or networks and the teams that are responsible for providing water and wastewater services to our customers, then this is the scheme for you. At United Utilities we operate across five counties, each with its own unique needs and priorities. As part of the scheme, you'll gain exposure to these diverse counties by working both on site and in an office setting. Alongside the county locations, our headquarters is based in Warrington, providing a central hub for regional planning and operations. We pride ourselves on fostering a supportive and inclusive culture where all team member's contributions are valued. You will benefit from a robust support network that offers extensive learning and development opportunities. You'll gain a deep understanding of what it takes to lead one of our teams and manage our operations. This includes the operation and maintenance of our assets and the regulatory and legislative framework governing the water industry. Start living your future today! What will I be doing? The scheme offers fantastic learning and development opportunities through structured placements, formal training, creative innovation challenges and a robust support network, helping you build a successful career in a major utility company. As an Operational Future Leader, you'll enjoy structured placements across various areas like Treatment and Network Operations, County System Performance and our Central Integrated Control Centre, giving you a comprehensive view of our operations and preparing you to lead one of our teams. You will develop excellent communication, leadership, and change management skills, motivating teams to improve performance and meet high service standards. You'll learn to think strategically to drive our organisation's growth, essential for your future success What do I need to be successful? We require our graduates to have a minimum 2:1 (or 2:2 with Masters) in any relevant technical, scientific, environmental, engineering or business management degree. You will need to: Be motivated, enthusiastic and have the potential to develop excellent leadership, influencing and communications skills. Have good written and interpersonal skills. Be an excellent team player, possessing ambition and drive. Be able to have the ability to work across a matrix organisation to deliver desired outcomes. Be able to work in a variety of different teams from site to office based and be willing to travel to multiple locations in the North West. You may also need to be flexible with working hours at times. Have a full UK Drivers licence when the scheme starts (Sep 2026) Geographical flexibility across the North West is essential as you will need to travel to different sites (Warrington, Manchester, Blackburn, Fazakerley) Additional Information Our recruitment process requires you to complete: An Online application form Online tests MS Teams Interview An assessment centre, which will take place between 2nd - 5th December 2025 in Leigh, Lancashire. In person attendance is essential. We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will be considered without regard to race, ethnicity, religion, gender, sexual orientation, disability, or age. If you require any reasonable adjustments throughout your recruitment journey, please let us know. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from Disclosure and Barring Service/Disclosure Scotland. Application deadline: 13th October 2025 - please apply early as deadlines are subject to change Based on current immigration guidelines this role is not eligible for visa sponsorship
Oct 03, 2025
Full time
Who are United Utilities? United Utilities is responsible for water and wastewater services in the North West of England. From we will undertake the largest investment in water and wastewater services in the North West in 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make the North West stronger, greener, and healthier. Whatever area of our business your interests lie in, our 3-year graduate programme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve. You might enter our scheme as a graduate, but one thing's for sure, before long you'll be heading into your next role as a technical, operational or people leader. Working in the North West means there's a lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as our main office in Warrington we also recruit for a variety of roles based across the North West; we have 575 wastewater treatment works and 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria. Whichever scheme you join, you'll be at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us? The Role Join our 3-year Graduate Programme at United Utilities as an Operational Future Leader and become an integral part of our innovative Operational teams across the North West region. This scheme is for those who are looking to develop into key leadership roles within our operational teams, so if you see yourself managing some of our treatment works or networks and the teams that are responsible for providing water and wastewater services to our customers, then this is the scheme for you. At United Utilities we operate across five counties, each with its own unique needs and priorities. As part of the scheme, you'll gain exposure to these diverse counties by working both on site and in an office setting. Alongside the county locations, our headquarters is based in Warrington, providing a central hub for regional planning and operations. We pride ourselves on fostering a supportive and inclusive culture where all team member's contributions are valued. You will benefit from a robust support network that offers extensive learning and development opportunities. You'll gain a deep understanding of what it takes to lead one of our teams and manage our operations. This includes the operation and maintenance of our assets and the regulatory and legislative framework governing the water industry. Start living your future today! What will I be doing? The scheme offers fantastic learning and development opportunities through structured placements, formal training, creative innovation challenges and a robust support network, helping you build a successful career in a major utility company. As an Operational Future Leader, you'll enjoy structured placements across various areas like Treatment and Network Operations, County System Performance and our Central Integrated Control Centre, giving you a comprehensive view of our operations and preparing you to lead one of our teams. You will develop excellent communication, leadership, and change management skills, motivating teams to improve performance and meet high service standards. You'll learn to think strategically to drive our organisation's growth, essential for your future success What do I need to be successful? We require our graduates to have a minimum 2:1 (or 2:2 with Masters) in any relevant technical, scientific, environmental, engineering or business management degree. You will need to: Be motivated, enthusiastic and have the potential to develop excellent leadership, influencing and communications skills. Have good written and interpersonal skills. Be an excellent team player, possessing ambition and drive. Be able to have the ability to work across a matrix organisation to deliver desired outcomes. Be able to work in a variety of different teams from site to office based and be willing to travel to multiple locations in the North West. You may also need to be flexible with working hours at times. Have a full UK Drivers licence when the scheme starts (Sep 2026) Geographical flexibility across the North West is essential as you will need to travel to different sites (Warrington, Manchester, Blackburn, Fazakerley) Additional Information Our recruitment process requires you to complete: An Online application form Online tests MS Teams Interview An assessment centre, which will take place between 2nd - 5th December 2025 in Leigh, Lancashire. In person attendance is essential. We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will be considered without regard to race, ethnicity, religion, gender, sexual orientation, disability, or age. If you require any reasonable adjustments throughout your recruitment journey, please let us know. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from Disclosure and Barring Service/Disclosure Scotland. Application deadline: 13th October 2025 - please apply early as deadlines are subject to change Based on current immigration guidelines this role is not eligible for visa sponsorship
Who are United Utilities? United Utilities is responsible for water and wastewater services in the North West of England. From we will undertake the largest investment in water and wastewater services in the North West in 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make the North West stronger, greener, and healthier. Whatever area of our business your interests lie in, our 3-year graduate programme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve. You might enter our scheme as a graduate, but one thing's for sure, before long you'll be heading into your next role as a technical, operational or people leader. Working in the North West means there's a lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as our main office in Warrington we also recruit for a variety of roles based across the North West; we have 575 wastewater treatment works and 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria. Whichever scheme you join, you'll be at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us? The Role Join our 3-year Graduate Programme at United Utilities as an Operational Future Leader and become an integral part of our innovative Water Services or Wastewater Services teams across the North West region. This scheme is for those who are looking to develop into key leadership roles within our operational and strategic planning teams so if you see yourself managing some of our treatment works or leading the teams who are focused on planning for a sustainable future, then this is the scheme for you. At United Utilities we operate across five counties, each with its own unique needs and priorities. As part of the scheme, you'll gain exposure to these diverse counties by working both on site and in an office setting. Alongside the county locations, our headquarters is based in Warrington, providing a central hub for regional planning and operations. We pride ourselves on fostering a supportive and inclusive culture where all team members' contributions are valued. You will benefit from a robust support network that offers extensive learning and development opportunities. You'll gain a deep understanding of what it takes to lead one of our teams, this includes the operation and maintenance of our assets and the regulatory and legislative framework governing the water industry. Start living your future today! What will I be doing? The scheme offers fantastic learning and development opportunities through structured placements, formal leadership training, creative innovation challenges and a robust support network, helping you build a successful career in a major utility company. As an Operational Future Leader, you'll enjoy structured placements across various areas like Treatment and Network Operations, County System Performance and our Central Integrated Control Centre, giving you a comprehensive view of our operations and preparing you to lead one of our teams. You'll also have the chance to gain experience in our Strategic Planning and Sustainability team, where you'll contribute to shaping long-term operational strategies and driving our environmental and sustainability goals across the region. You will develop excellent communication, leadership, and change management skills, motivating teams to improve performance and meet high service standards. You'll learn to think strategically to drive our organisation's growth, essential for your future success. What do I need to be successful? We require our graduates to have a minimum 2:1 (or 2:2 with Masters) in any relevant technical, scientific, environmental, engineering or business management degree. You will need to: Be motivated, enthusiastic and have the potential to develop excellent leadership, influencing and communications skills. Have good written and interpersonal skills. Be an excellent team player, possessing ambition and drive. Be able to have the ability to work across a matrix organisation to deliver desired outcomes. Be able to work in a variety of different teams from site to office based and be willing to travel to multiple locations in the North West. You may also need to be flexible with working hours at times. Have a full UK Drivers licence when the scheme starts (Sep 2026) Geographical flexibility across the North West is essential as you will need to travel to different sites (Warrington, Manchester, Blackburn, Fazakerley) Additional Information Our recruitment process requires you to complete: An Online application form Online tests MS Teams Interview An assessment centre, which will take place between 2nd - 5th December 2025 in Leigh, Lancashire. In person attendance is essential. We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will be considered without regard to race, ethnicity, religion, gender, sexual orientation, disability, or age. If you require any reasonable adjustments throughout your recruitment journey, please let us know. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from Disclosure and Barring Service/Disclosure Scotland. Application deadline: 13th October 2025 - please apply early as deadlines are subject to change Based on current immigration guidelines this role is not eligible for visa sponsorship
Oct 03, 2025
Full time
Who are United Utilities? United Utilities is responsible for water and wastewater services in the North West of England. From we will undertake the largest investment in water and wastewater services in the North West in 100 years - that's more than £13 billion worth of projects. Now, more than ever, we need inspiring future talent to help make the North West stronger, greener, and healthier. Whatever area of our business your interests lie in, our 3-year graduate programme will give you first-class training and support, together with an in-depth understanding of your chosen business area - so that you can develop the skills you need to progress your career as you make a real contribution to the communities we serve. You might enter our scheme as a graduate, but one thing's for sure, before long you'll be heading into your next role as a technical, operational or people leader. Working in the North West means there's a lot of ground to cover. You could have the opportunity to work in the heart of the Lake District, or you could sample a taste of city life. As well as our main office in Warrington we also recruit for a variety of roles based across the North West; we have 575 wastewater treatment works and 96 water treatment works in areas from Crewe in Cheshire to Carlisle in Cumbria. Whichever scheme you join, you'll be at the heart of bringing innovation and positive change to the water industry. Ready to flow into your future with us? The Role Join our 3-year Graduate Programme at United Utilities as an Operational Future Leader and become an integral part of our innovative Water Services or Wastewater Services teams across the North West region. This scheme is for those who are looking to develop into key leadership roles within our operational and strategic planning teams so if you see yourself managing some of our treatment works or leading the teams who are focused on planning for a sustainable future, then this is the scheme for you. At United Utilities we operate across five counties, each with its own unique needs and priorities. As part of the scheme, you'll gain exposure to these diverse counties by working both on site and in an office setting. Alongside the county locations, our headquarters is based in Warrington, providing a central hub for regional planning and operations. We pride ourselves on fostering a supportive and inclusive culture where all team members' contributions are valued. You will benefit from a robust support network that offers extensive learning and development opportunities. You'll gain a deep understanding of what it takes to lead one of our teams, this includes the operation and maintenance of our assets and the regulatory and legislative framework governing the water industry. Start living your future today! What will I be doing? The scheme offers fantastic learning and development opportunities through structured placements, formal leadership training, creative innovation challenges and a robust support network, helping you build a successful career in a major utility company. As an Operational Future Leader, you'll enjoy structured placements across various areas like Treatment and Network Operations, County System Performance and our Central Integrated Control Centre, giving you a comprehensive view of our operations and preparing you to lead one of our teams. You'll also have the chance to gain experience in our Strategic Planning and Sustainability team, where you'll contribute to shaping long-term operational strategies and driving our environmental and sustainability goals across the region. You will develop excellent communication, leadership, and change management skills, motivating teams to improve performance and meet high service standards. You'll learn to think strategically to drive our organisation's growth, essential for your future success. What do I need to be successful? We require our graduates to have a minimum 2:1 (or 2:2 with Masters) in any relevant technical, scientific, environmental, engineering or business management degree. You will need to: Be motivated, enthusiastic and have the potential to develop excellent leadership, influencing and communications skills. Have good written and interpersonal skills. Be an excellent team player, possessing ambition and drive. Be able to have the ability to work across a matrix organisation to deliver desired outcomes. Be able to work in a variety of different teams from site to office based and be willing to travel to multiple locations in the North West. You may also need to be flexible with working hours at times. Have a full UK Drivers licence when the scheme starts (Sep 2026) Geographical flexibility across the North West is essential as you will need to travel to different sites (Warrington, Manchester, Blackburn, Fazakerley) Additional Information Our recruitment process requires you to complete: An Online application form Online tests MS Teams Interview An assessment centre, which will take place between 2nd - 5th December 2025 in Leigh, Lancashire. In person attendance is essential. We are an equal opportunity employer committed to creating a diverse environment. All qualified applicants will be considered without regard to race, ethnicity, religion, gender, sexual orientation, disability, or age. If you require any reasonable adjustments throughout your recruitment journey, please let us know. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from Disclosure and Barring Service/Disclosure Scotland. Application deadline: 13th October 2025 - please apply early as deadlines are subject to change Based on current immigration guidelines this role is not eligible for visa sponsorship
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Oct 03, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Oct 02, 2025
Full time
Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues offering help and assistance. Desirable skills: Have a positive and optimistic attitude to work. Good organisation and time management skills with a keen eye for detail. Be a customer experience champion. Drivers licence is required for the role due to the location. Please note: Being able to drive is preferred but not essential as long as you are within an hour commute. In addition, any experience of the following technologies would be beneficial, but is not essential: Cisco Switching, Cisco ASR & ISR Routers. Cisco ASA and FTD Firewalls. Cisco Application Centric Infrastructure (ACI) including multi-pod and multi-site. Cisco Hyperflex, Cisco ISE, Cisco DNAC/Software Defined Access, Cisco SD-WAN (Viptela). VMware ESXi & vCentre. Microsoft Hyper-V, Windows & Linux, Office 365. Backup technologies. Entry requirements: an A-Level in ICT. OR an International Baccalaureate at Level 3 ICT. OR a Level 3 apprenticeship in a similar subject. OR a BTEC Extended Diploma in IT (180 credits). You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours a week, 7.5 hours per day on a rota basis to cover 8am - 6pm. Benefits: Healthcare scheme. Bike to work. Team socials. Pension scheme. Future prospects: Career progression. Continued training plan. Personal development. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!
Exciting Opportunity for a 2nd Line Engineer Ready to Take the Next Step! Are you a skilled 2nd Line Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are you looking for a supportive company where your career can truly thrive? If so, this could be the perfect opportunity for you! Salary: £35,000 - £45,000 Location: Finchley, with a flexible hybrid working option (3 days in the office) Hours: Monday - Friday, 8:30 am - 6:00 pm Interested? Here's more Our client is a highly successful MSP that prides itself on delivering exceptional IT support. They understand that IT isn't just about technology-it's about building strong relationships and being a trusted partner for their clients. As a 2nd Line Support Engineer, you'll be a key member of the team, providing high-level support to a variety of clients. Your day-to-day will include: Resolving technical issues across Microsoft business applications and operating systems Supporting and troubleshooting networks, including WAN/LAN, routers, firewalls, and security Implementing and maintaining remote access solutions: VPN, Terminal Services, and Citrix Monitoring RMM alerts and responding promptly through service tickets Maintaining accurate system documentation in ConnectWise and IT Glue Installing, configuring, and troubleshooting Microsoft Office Suite applications Configuring and testing workstation hardware, mobile devices, and peripheral devices Administering Windows Server and Microsoft 365 environments, including Active Directory, file permissions, backups, and email systems Do you have the essential skills and requirements? Our client is seeking an experienced engineer with at least 4-5 years in a hands-on technical support role, within an MSP environment. You'll have a broad technical skillset and the ability to confidently guide clients through complex challenges. Specifically, you should have experience with: Networking & Security: Cisco switching, VLANs, routing, firewalls, VPNs, non-Cisco network/firewall tech, wireless technologies Microsoft & Server Technologies: Windows Server, Active Directory, SQL Server, Exchange, Office 365/Microsoft 365 Hardware & Backup: Server hardware (CPU/RAID/SCSI), workstations, mobile devices, data backup, and recovery Other Technologies: Meraki, Apple devices, Azure, Cloud solutions, corporate security stacks Certifications: At least one IT certification is required. Preferred certifications include MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, or Apple. The Ideal Candidate: Not only will you be technically strong, but also an excellent communicator. You can calmly guide clients when they're in a critical situation and can manage multiple priorities in a fast-paced environment. You understand the importance of clear communication, including providing ETAs and pre-project briefings, and can execute tasks successfully in complex IT environments. Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Oct 01, 2025
Full time
Exciting Opportunity for a 2nd Line Engineer Ready to Take the Next Step! Are you a skilled 2nd Line Engineer with a passion for solving technical challenges and a desire to grow into 3rd Line responsibilities? Do you have experience working in a fast-paced IT Support (MSP) environment? Are you looking for a supportive company where your career can truly thrive? If so, this could be the perfect opportunity for you! Salary: £35,000 - £45,000 Location: Finchley, with a flexible hybrid working option (3 days in the office) Hours: Monday - Friday, 8:30 am - 6:00 pm Interested? Here's more Our client is a highly successful MSP that prides itself on delivering exceptional IT support. They understand that IT isn't just about technology-it's about building strong relationships and being a trusted partner for their clients. As a 2nd Line Support Engineer, you'll be a key member of the team, providing high-level support to a variety of clients. Your day-to-day will include: Resolving technical issues across Microsoft business applications and operating systems Supporting and troubleshooting networks, including WAN/LAN, routers, firewalls, and security Implementing and maintaining remote access solutions: VPN, Terminal Services, and Citrix Monitoring RMM alerts and responding promptly through service tickets Maintaining accurate system documentation in ConnectWise and IT Glue Installing, configuring, and troubleshooting Microsoft Office Suite applications Configuring and testing workstation hardware, mobile devices, and peripheral devices Administering Windows Server and Microsoft 365 environments, including Active Directory, file permissions, backups, and email systems Do you have the essential skills and requirements? Our client is seeking an experienced engineer with at least 4-5 years in a hands-on technical support role, within an MSP environment. You'll have a broad technical skillset and the ability to confidently guide clients through complex challenges. Specifically, you should have experience with: Networking & Security: Cisco switching, VLANs, routing, firewalls, VPNs, non-Cisco network/firewall tech, wireless technologies Microsoft & Server Technologies: Windows Server, Active Directory, SQL Server, Exchange, Office 365/Microsoft 365 Hardware & Backup: Server hardware (CPU/RAID/SCSI), workstations, mobile devices, data backup, and recovery Other Technologies: Meraki, Apple devices, Azure, Cloud solutions, corporate security stacks Certifications: At least one IT certification is required. Preferred certifications include MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, or Apple. The Ideal Candidate: Not only will you be technically strong, but also an excellent communicator. You can calmly guide clients when they're in a critical situation and can manage multiple priorities in a fast-paced environment. You understand the importance of clear communication, including providing ETAs and pre-project briefings, and can execute tasks successfully in complex IT environments. Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
Oct 01, 2025
Full time
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.The role: Full Time Perm Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP, VPN) and disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in Microsoft Office apps Ability to troubleshoot and resolve technical issues quickly Excellent communication and time management skills Self-motivated and able to work in a fast-paced environment If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M: T:
Onsite Engineer (L3) - Reading Salary: £45,000 Contract: 12-Month FTC Location: Reading, Berkshire (Onsite, Monday to Friday) Clearance: Must hold active UK SC Clearance The Role We're looking for an Onsite Engineer (L3) to be the go-to technical support at our client's Reading site. This is a hands-on role where you'll be working directly with people every day, solving problems, keeping things running smoothly, and making sure the tech just works. From fixing end-user devices and supporting meeting room kit, to looking after the WiFi and keeping records up to date, you'll be the person everyone turns to when they need help onsite. It's varied, fast-paced, and no two days are the same. What You'll Be Doing as an Onsite Engineer Supporting a mix of hardware, software, and network systems onsite Troubleshooting meeting room hardware, end-user devices, and network/WiFi issues Carrying out SmartHands tasks like installs and maintenance Managing Meraki MAC address whitelisting and WiFi password changes Running quick checks and reports through the Meraki dashboard and firewall logs Keeping asset records accurate and up to date Doing proactive site checks to spot issues before they become problems Helping end-users with setup and day-to-day queries Joining monthly meetings to talk through what's working well - and what could be better About You You've worked in 2nd line or onsite support before and enjoy being hands-on Confident troubleshooting across hardware, software, and networks Experience with Meraki WiFi / network tools is a big plus Comfortable working with stakeholders and end-users, you can explain technical issues in a simple way You're proactive and organised, not just reactive You must hold active UK Security Clearance (SC) Why This Role? You'll be the key onsite engineer people rely on The work is varied (you won't be stuck doing the same thing every day) A solid 12-month contract at £45,000 gives you stability Standard hours (Monday-Friday, 9-5:30) with everything onsite in Reading If this sounds like you, then hit apply today, we'd love to hear from you and one of our team will be in touch with you to discuss the opportunity in more detail.
Sep 24, 2025
Full time
Onsite Engineer (L3) - Reading Salary: £45,000 Contract: 12-Month FTC Location: Reading, Berkshire (Onsite, Monday to Friday) Clearance: Must hold active UK SC Clearance The Role We're looking for an Onsite Engineer (L3) to be the go-to technical support at our client's Reading site. This is a hands-on role where you'll be working directly with people every day, solving problems, keeping things running smoothly, and making sure the tech just works. From fixing end-user devices and supporting meeting room kit, to looking after the WiFi and keeping records up to date, you'll be the person everyone turns to when they need help onsite. It's varied, fast-paced, and no two days are the same. What You'll Be Doing as an Onsite Engineer Supporting a mix of hardware, software, and network systems onsite Troubleshooting meeting room hardware, end-user devices, and network/WiFi issues Carrying out SmartHands tasks like installs and maintenance Managing Meraki MAC address whitelisting and WiFi password changes Running quick checks and reports through the Meraki dashboard and firewall logs Keeping asset records accurate and up to date Doing proactive site checks to spot issues before they become problems Helping end-users with setup and day-to-day queries Joining monthly meetings to talk through what's working well - and what could be better About You You've worked in 2nd line or onsite support before and enjoy being hands-on Confident troubleshooting across hardware, software, and networks Experience with Meraki WiFi / network tools is a big plus Comfortable working with stakeholders and end-users, you can explain technical issues in a simple way You're proactive and organised, not just reactive You must hold active UK Security Clearance (SC) Why This Role? You'll be the key onsite engineer people rely on The work is varied (you won't be stuck doing the same thing every day) A solid 12-month contract at £45,000 gives you stability Standard hours (Monday-Friday, 9-5:30) with everything onsite in Reading If this sounds like you, then hit apply today, we'd love to hear from you and one of our team will be in touch with you to discuss the opportunity in more detail.
Japanese speaking IT Helpdesk Engineer (On-site) Ref: YC46843 A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations. You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction. This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship VISA SUPPORT: Not available - Type: Permanent, full-time Salary: Up to £30k, depending on experience Working Hours: Monday-Friday, 9:00-17:30 (37.5 hours per week) Start Date: ASAP Location: London IT Helpdesk Engineer Main Responsibilities Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site Log and manage support tickets, escalating to HQ in Japan or third parties as required Support, maintain, and improve customer IT services while ensuring adherence to IT policies Assist team members, back office staff, and project engineers Produce IT monthly reports, newsletters, and manage user ID/device inventory updates Support integration and maintenance tasks, including documentation and user manuals Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes Liaise with HQ in Japan and third-party vendors in both English and Japanese Manage and support customer requirements, escalating issues to line managers IT Helpdesk Engineer Skills & Qualifications Essential 1+ year Helpdesk or IT support experience in IT infrastructure industry Strong documentation skills (reports, manuals, records) Basic understanding of networking (LAN, WAN, Wi-Fi) Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) Business-level Japanese and English (spoken and written) Desirable Knowledge of Windows Client and Server OS Experience working in a Japanese company Project management or project assistant experience Personal Attributes Excellent communication and interpersonal skills with clients, end users, and vendors Ability to work flexibly and independently as well as in a team Strong organisational skills with the ability to prioritise workload Clear, articulate English speaking skills (majority of users are non-native speakers) Fluent Japanese writing and speaking skills All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders are not eligible for this position. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Sep 22, 2025
Full time
Japanese speaking IT Helpdesk Engineer (On-site) Ref: YC46843 A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations. You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction. This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship VISA SUPPORT: Not available - Type: Permanent, full-time Salary: Up to £30k, depending on experience Working Hours: Monday-Friday, 9:00-17:30 (37.5 hours per week) Start Date: ASAP Location: London IT Helpdesk Engineer Main Responsibilities Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site Log and manage support tickets, escalating to HQ in Japan or third parties as required Support, maintain, and improve customer IT services while ensuring adherence to IT policies Assist team members, back office staff, and project engineers Produce IT monthly reports, newsletters, and manage user ID/device inventory updates Support integration and maintenance tasks, including documentation and user manuals Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes Liaise with HQ in Japan and third-party vendors in both English and Japanese Manage and support customer requirements, escalating issues to line managers IT Helpdesk Engineer Skills & Qualifications Essential 1+ year Helpdesk or IT support experience in IT infrastructure industry Strong documentation skills (reports, manuals, records) Basic understanding of networking (LAN, WAN, Wi-Fi) Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) Business-level Japanese and English (spoken and written) Desirable Knowledge of Windows Client and Server OS Experience working in a Japanese company Project management or project assistant experience Personal Attributes Excellent communication and interpersonal skills with clients, end users, and vendors Ability to work flexibly and independently as well as in a team Strong organisational skills with the ability to prioritise workload Clear, articulate English speaking skills (majority of users are non-native speakers) Fluent Japanese writing and speaking skills All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders are not eligible for this position. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
