4 jobs found

IT Manager Manchester 45,000- 55,000 + Benefits Zachary Daniels are partnering with a growing UK business to recruit an experienced and forward-thinking IT Manager. This is a key leadership role, responsible for overseeing all aspects of IT operations, service delivery, and technical projects across multiple sites. You'll lead a small in-house team, manage third-party providers, and work closely with wider business functions to ensure technology supports performance, compliance, and future growth. The role combines hands-on technical work with strategic planning, with a particular focus on cloud tools, automation, and internal systems improvement. What's on Offer: 45,000- 55,000 basic salary Car allowance Performance bonus 7% employer pension contribution medical cover Key Responsibilities: Lead and manage all day-to-day IT operations and support Oversee infrastructure, networking, and system availability across UK sites Act as the key point of contact between local teams and group-level IT stakeholders Support in-house software development and internal tooling improvements Drive automation and service innovation using AI and modern collaboration tools Manage IT budgets, procurement, licensing, and supplier relationships Maintain strong security standards, disaster recovery planning and compliance Build internal documentation and improve helpdesk processes Support training, coaching, and upskilling across your team and the wider business What We're Looking For: Strong experience leading IT teams in fast-paced or high-growth environments Excellent technical knowledge across Microsoft Azure, M365, Intune, SharePoint and Power BI Hands-on infrastructure and support background with experience in multi-site operations Comfortable working across 1st/2nd line issues while also planning strategic upgrades Strong communicator with the ability to work cross-functionally and manage change A proactive mindset with a passion for innovation and continuous improvement Comfortable working with both internal and external dev teams Apply today with your most up to date CV! BH35453

Inspirec have partnered with a fast-growing Managed Service Provider (MSP) with a dedicated internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills & Experience: Strong background in Microsoft 365 administration (Exchange Online, SharePoint, Teams). Hands-on experience with Microsoft Azure, Microsoft Intune / Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary (dependent on experience). Career progression opportunities as part of a growing IT services business. Exposure to a wide range of technologies and clients. Supportive, friendly team environment with training and development opportunities. Weekly coffee mornings.

2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.

Japanese speaking IT Helpdesk Engineer (On-site) Ref: YC46843 A Japanese IT company is seeking a Japanese speaking IT Helpdesk Engineer to provide on-site and remote support for their EMEA operations. You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction. This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience. - ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship VISA SUPPORT: Not available - Type: Permanent, full-time Salary: Up to £30k, depending on experience Working Hours: Monday-Friday, 9:00-17:30 (37.5 hours per week) Start Date: ASAP Location: London IT Helpdesk Engineer Main Responsibilities Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site Log and manage support tickets, escalating to HQ in Japan or third parties as required Support, maintain, and improve customer IT services while ensuring adherence to IT policies Assist team members, back office staff, and project engineers Produce IT monthly reports, newsletters, and manage user ID/device inventory updates Support integration and maintenance tasks, including documentation and user manuals Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes Liaise with HQ in Japan and third-party vendors in both English and Japanese Manage and support customer requirements, escalating issues to line managers IT Helpdesk Engineer Skills & Qualifications Essential 1+ year Helpdesk or IT support experience in IT infrastructure industry Strong documentation skills (reports, manuals, records) Basic understanding of networking (LAN, WAN, Wi-Fi) Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams) Business-level Japanese and English (spoken and written) Desirable Knowledge of Windows Client and Server OS Experience working in a Japanese company Project management or project assistant experience Personal Attributes Excellent communication and interpersonal skills with clients, end users, and vendors Ability to work flexibly and independently as well as in a team Strong organisational skills with the ability to prioritise workload Clear, articulate English speaking skills (majority of users are non-native speakers) Fluent Japanese writing and speaking skills All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support. YMS and graduate visa holders are not eligible for this position. If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.