Your new companyWe are currently recruiting for a 1st Line Support Analyst to join a well-established professional services company going through a period of change and transformation. Two new positions have been created to join their service desk team on a permanent basis based out of Salisbury (hybrid). We have successfully filled one of those positions and are now looking for a second analyst to join the team! Your new role You will be joining an established Service Desk, reporting to the Service Desk Manager and working alongside the Service Delivery Manager, to resolve 1st Line tickets. We are ideally looking for someone who has worked in a similar sized organisation, supporting circa 1200 users (or more). You will have some experience in a Service Desk/1st Line role, and have excellent communication skills - able to adapt your communication style and approach to best suit the customer. This team put the customer at the heart of what they do - so we're looking for someone passionate, and able to demonstrate excellent customer service skills. What you'll need to succeed We are looking for a Service Desk Analyst with some experience supporting Windows 10, 11, Office 2016, 2019 and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops and Android tablets. The organisation is currently predominantly on prem with plans to migrate to the Cloud in the next year or two - as part of the service desk, you will gain exposure to Cloud technologies as the organisation migrates to the Cloud - however, you don't need current knowledge of Cloud for this role. Due to the nature of the organisation, you must hold a valid car driving licence and be eligible to undergo security clearance. Overall, we are looking for a hardworking and reliable Service Desk Analyst looking to join a well-established team and organisation. What you'll get in return Salary of up to £35,000 depending on experience, hybrid working after probation, 26 days annual leave plus 8 bank holidays (34 in total) with the ability to purchase up to 10 additional days leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits. If you don't hold an ITIL, or CompTIA+ certification(s), you will be supported whilst you gain these industry-recognised certifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Feb 04, 2026
Full time
Your new companyWe are currently recruiting for a 1st Line Support Analyst to join a well-established professional services company going through a period of change and transformation. Two new positions have been created to join their service desk team on a permanent basis based out of Salisbury (hybrid). We have successfully filled one of those positions and are now looking for a second analyst to join the team! Your new role You will be joining an established Service Desk, reporting to the Service Desk Manager and working alongside the Service Delivery Manager, to resolve 1st Line tickets. We are ideally looking for someone who has worked in a similar sized organisation, supporting circa 1200 users (or more). You will have some experience in a Service Desk/1st Line role, and have excellent communication skills - able to adapt your communication style and approach to best suit the customer. This team put the customer at the heart of what they do - so we're looking for someone passionate, and able to demonstrate excellent customer service skills. What you'll need to succeed We are looking for a Service Desk Analyst with some experience supporting Windows 10, 11, Office 2016, 2019 and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient in end user device installation, configuration and troubleshooting of Windows, Desktops, laptops and Android tablets. The organisation is currently predominantly on prem with plans to migrate to the Cloud in the next year or two - as part of the service desk, you will gain exposure to Cloud technologies as the organisation migrates to the Cloud - however, you don't need current knowledge of Cloud for this role. Due to the nature of the organisation, you must hold a valid car driving licence and be eligible to undergo security clearance. Overall, we are looking for a hardworking and reliable Service Desk Analyst looking to join a well-established team and organisation. What you'll get in return Salary of up to £35,000 depending on experience, hybrid working after probation, 26 days annual leave plus 8 bank holidays (34 in total) with the ability to purchase up to 10 additional days leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits. If you don't hold an ITIL, or CompTIA+ certification(s), you will be supported whilst you gain these industry-recognised certifications. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Service Desk Analyst - Level Up Your Technical Career The Opportunity Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you're an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers. This isn't just your standard "password reset" role. While you'll be the first point of contact, you will also dive into 2nd-line technical responsibilities, giving you a broader scope of work and faster professional growth. The Role As a First Line Analyst, you are the face of IT. You'll be part of a close-knit, supportive team, ensuring that technical issues are resolved swiftly and efficiently. Your day-to-day will involve: Being the Hero: Serving as the primary point of contact for all IT-related queries. Problem Solving: Accurately logging incidents and providing "First-Fix" resolutions whenever possible. Technical Growth: Handling 2nd-line escalations and working closely with specialist technical teams to meet SLAs. Excellence: Delivering top-tier customer service to maintain our "prestigious customer" standards. What We Are Looking For In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure. Experience: Previous IT Service Desk experience is a plus, but not essential- full training is provided. Skills: A basic understanding of hardware and software is advantageous. Security: You must hold current Government SC Clearance to be considered for this site. Flexibility: Comfort working in a rolling shift pattern (8am - 6pm) within a small, dedicated team. Why Join Us? Career Progression: Gain hands-on experience with 2nd-line technical tasks. Diverse Team: We welcome everyone, from career-starters to seasoned IT veterans. Prestigious Environment: Work on-site with a high-profile client in a professional, modern setting. Ready to kickstart your next chapter in IT? If you have the right clearance and a "can-do" attitude, we want to hear from you.
Feb 04, 2026
Contractor
IT Service Desk Analyst - Level Up Your Technical Career The Opportunity Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you're an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers. This isn't just your standard "password reset" role. While you'll be the first point of contact, you will also dive into 2nd-line technical responsibilities, giving you a broader scope of work and faster professional growth. The Role As a First Line Analyst, you are the face of IT. You'll be part of a close-knit, supportive team, ensuring that technical issues are resolved swiftly and efficiently. Your day-to-day will involve: Being the Hero: Serving as the primary point of contact for all IT-related queries. Problem Solving: Accurately logging incidents and providing "First-Fix" resolutions whenever possible. Technical Growth: Handling 2nd-line escalations and working closely with specialist technical teams to meet SLAs. Excellence: Delivering top-tier customer service to maintain our "prestigious customer" standards. What We Are Looking For In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure. Experience: Previous IT Service Desk experience is a plus, but not essential- full training is provided. Skills: A basic understanding of hardware and software is advantageous. Security: You must hold current Government SC Clearance to be considered for this site. Flexibility: Comfort working in a rolling shift pattern (8am - 6pm) within a small, dedicated team. Why Join Us? Career Progression: Gain hands-on experience with 2nd-line technical tasks. Diverse Team: We welcome everyone, from career-starters to seasoned IT veterans. Prestigious Environment: Work on-site with a high-profile client in a professional, modern setting. Ready to kickstart your next chapter in IT? If you have the right clearance and a "can-do" attitude, we want to hear from you.
IT Service Desk Analyst - Level Up Your Technical Career The Opportunity Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you're an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers. This isn't just your standard "password reset" role. While you'll be the first point of contact, you will also dive into 2nd-line technical responsibilities, giving you a broader scope of work and faster professional growth. The Role As a First Line Analyst, you are the face of IT. You'll be part of a close-knit, supportive team, ensuring that technical issues are resolved swiftly and efficiently. Your day-to-day will involve: Being the Hero: Serving as the primary point of contact for all IT-related queries. Problem Solving: Accurately logging incidents and providing "First-Fix" resolutions whenever possible. Technical Growth: Handling 2nd-line escalations and working closely with specialist technical teams to meet SLAs. Excellence: Delivering top-tier customer service to maintain our "prestigious customer" standards. What We Are Looking For In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure. Experience: Previous IT Service Desk experience is a plus, but not essential- full training is provided. Skills: A basic understanding of hardware and software is advantageous. Security: You must hold current Government SC Clearance to be considered for this site. Flexibility: Comfort working in a rolling shift pattern (8am - 6pm) within a small, dedicated team. Why Join Us? Career Progression: Gain hands-on experience with 2nd-line technical tasks. Diverse Team: We welcome everyone, from career-starters to seasoned IT veterans. Prestigious Environment: Work on-site with a high-profile client in a professional, modern setting. Ready to kickstart your next chapter in IT? If you have the right clearance and a "can-do" attitude, we want to hear from you.
Feb 04, 2026
Contractor
IT Service Desk Analyst - Level Up Your Technical Career The Opportunity Are you a natural problem-solver with a passion for technology? Whether you are looking to launch your IT career or you're an experienced professional seeking a new challenge, this is your chance to join a high-performing Service Desk team supporting one of our global customers. This isn't just your standard "password reset" role. While you'll be the first point of contact, you will also dive into 2nd-line technical responsibilities, giving you a broader scope of work and faster professional growth. The Role As a First Line Analyst, you are the face of IT. You'll be part of a close-knit, supportive team, ensuring that technical issues are resolved swiftly and efficiently. Your day-to-day will involve: Being the Hero: Serving as the primary point of contact for all IT-related queries. Problem Solving: Accurately logging incidents and providing "First-Fix" resolutions whenever possible. Technical Growth: Handling 2nd-line escalations and working closely with specialist technical teams to meet SLAs. Excellence: Delivering top-tier customer service to maintain our "prestigious customer" standards. What We Are Looking For In this team, attitude and aptitude are just as important as your technical CV. We are looking for people who are proactive, eager to learn, and calm under pressure. Experience: Previous IT Service Desk experience is a plus, but not essential- full training is provided. Skills: A basic understanding of hardware and software is advantageous. Security: You must hold current Government SC Clearance to be considered for this site. Flexibility: Comfort working in a rolling shift pattern (8am - 6pm) within a small, dedicated team. Why Join Us? Career Progression: Gain hands-on experience with 2nd-line technical tasks. Diverse Team: We welcome everyone, from career-starters to seasoned IT veterans. Prestigious Environment: Work on-site with a high-profile client in a professional, modern setting. Ready to kickstart your next chapter in IT? If you have the right clearance and a "can-do" attitude, we want to hear from you.
Join a leading independent technology and services provider as a First Line Analyst . Job Overview: We are seeking First Line Analysts to join the Service Desk team supporting First Group. This role involves handling incoming calls and emails, logging incidents, and providing first-contact resolution where possible. Analysts will work in a hybrid model after training, with 2 days onsite and 3 days remote. Location : Nottingham NG8 6AT Rate : Rate: An hourly rate, in-scope IR35, of £12.60 (PAYE) OR £16.35 per hour (via a Hays Approved Umbrella Company). Length : 09 Feb 2026 to 15 Jun 2026 Work Schedule: 7am until 7pm on a 7.5 hour rolling shift basis as outlined below Monday to Friday:07:00 - 15:30 08:00 - 16:3008:30 - 17:00 09:00 - 17:30 10:30 - 19:00 Saturday and Sunday: 07:00 - 15:30 10:30 - 19:00 Note:If you are rota'd to work a Saturday or Sunday you will get a Lieu Day off the following week between Tuesday and Friday as allocated by the Team Leader. Once fully trained and operational you will be working 2 days from the Nottingham office and 3 days at home. Key Responsibilities: Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue at the first point of contact for the caller where is feasibly possible. Following knowledge processes for onwards assignment. Updating existing knowledge where processes have changed and creating new knowledge articles to close the knowledge gaps. Queue Management Taking Switchboard overflow calls when they are busy. Key Requirements: Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call. Excellent telephone manner and written capability with comprehension. Ideally proven track record in a contact center environment but not essential. Ability to handle conflict Ability to be flexible and adaptable to change, even it is a total surprise. Focus on the customer experience. Team Player with the ability to focus on the team progression and not just your own. Reliable with good timekeeping. Confidence to speak up and question the Status Quo in a healthy manner. Pattern recognition to spot trends. Ability to learn new software. Able to receive feedback well. Ability to improve your own learning. KPIs: Be able to answer a call within 30 seconds across the team. Have an abandoned call rate of less than 5% across the team. Be able to answer an email within 1 hour across the team. Score more than 90% on Quality Evaluations across the team. Additional Information : Interview Process: In Person/Teams/Telephonic How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Feb 04, 2026
Join a leading independent technology and services provider as a First Line Analyst . Job Overview: We are seeking First Line Analysts to join the Service Desk team supporting First Group. This role involves handling incoming calls and emails, logging incidents, and providing first-contact resolution where possible. Analysts will work in a hybrid model after training, with 2 days onsite and 3 days remote. Location : Nottingham NG8 6AT Rate : Rate: An hourly rate, in-scope IR35, of £12.60 (PAYE) OR £16.35 per hour (via a Hays Approved Umbrella Company). Length : 09 Feb 2026 to 15 Jun 2026 Work Schedule: 7am until 7pm on a 7.5 hour rolling shift basis as outlined below Monday to Friday:07:00 - 15:30 08:00 - 16:3008:30 - 17:00 09:00 - 17:30 10:30 - 19:00 Saturday and Sunday: 07:00 - 15:30 10:30 - 19:00 Note:If you are rota'd to work a Saturday or Sunday you will get a Lieu Day off the following week between Tuesday and Friday as allocated by the Team Leader. Once fully trained and operational you will be working 2 days from the Nottingham office and 3 days at home. Key Responsibilities: Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue at the first point of contact for the caller where is feasibly possible. Following knowledge processes for onwards assignment. Updating existing knowledge where processes have changed and creating new knowledge articles to close the knowledge gaps. Queue Management Taking Switchboard overflow calls when they are busy. Key Requirements: Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call. Excellent telephone manner and written capability with comprehension. Ideally proven track record in a contact center environment but not essential. Ability to handle conflict Ability to be flexible and adaptable to change, even it is a total surprise. Focus on the customer experience. Team Player with the ability to focus on the team progression and not just your own. Reliable with good timekeeping. Confidence to speak up and question the Status Quo in a healthy manner. Pattern recognition to spot trends. Ability to learn new software. Able to receive feedback well. Ability to improve your own learning. KPIs: Be able to answer a call within 30 seconds across the team. Have an abandoned call rate of less than 5% across the team. Be able to answer an email within 1 hour across the team. Score more than 90% on Quality Evaluations across the team. Additional Information : Interview Process: In Person/Teams/Telephonic How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
As ICT Site Services Engineer, you will deliver hardware and software support, manage site infrastructure, and ensure compliance with ICT standards. You'll work across multiple technologies and collaborate with users at all levels. Responsibilities: Provide remote and onsite support for desktops, laptops, printers, and mobile devices Deliver and install ICT hardware and software in line with company procedures Maintain accurate site documentation and contribute to the ICT knowledgebase Ensure systems are patched and meet current security standards Support LAN, telephony, and mobile connectivity solutions Collaborate with development teams for application rollouts Uphold ICT policies and standards at site level Required Skills: Minimum 5 years of experience in ICT support roles Strong knowledge of Windows 11 and Microsoft Office 365 Experience with Active Directory, user accounts, and permissions Familiarity with MECM, Crowdstrike, and encryption tools is a plus Ability to diagnose and resolve complex hardware/software issues Strong communication skills and ability to support users at all levels Self-motivated, able to work independently and under pressure Willingness to travel to other company locations Contract Details: Start Date: ASAP Contract Type: Freelance Duration: 3 months Workload: Full-time Location: Onsite with travel (Northern Ireland) Timezone: GMT working hours Let op: vacaturefraude Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding: * Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN). * Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website. Important: job fraud Unfortunately, job fraud is becoming more common. Beware of such scams: * We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call. * If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.
Feb 04, 2026
Contractor
As ICT Site Services Engineer, you will deliver hardware and software support, manage site infrastructure, and ensure compliance with ICT standards. You'll work across multiple technologies and collaborate with users at all levels. Responsibilities: Provide remote and onsite support for desktops, laptops, printers, and mobile devices Deliver and install ICT hardware and software in line with company procedures Maintain accurate site documentation and contribute to the ICT knowledgebase Ensure systems are patched and meet current security standards Support LAN, telephony, and mobile connectivity solutions Collaborate with development teams for application rollouts Uphold ICT policies and standards at site level Required Skills: Minimum 5 years of experience in ICT support roles Strong knowledge of Windows 11 and Microsoft Office 365 Experience with Active Directory, user accounts, and permissions Familiarity with MECM, Crowdstrike, and encryption tools is a plus Ability to diagnose and resolve complex hardware/software issues Strong communication skills and ability to support users at all levels Self-motivated, able to work independently and under pressure Willingness to travel to other company locations Contract Details: Start Date: ASAP Contract Type: Freelance Duration: 3 months Workload: Full-time Location: Onsite with travel (Northern Ireland) Timezone: GMT working hours Let op: vacaturefraude Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding: * Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN). * Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website. Important: job fraud Unfortunately, job fraud is becoming more common. Beware of such scams: * We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call. * If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.
Role Title: IDV Business Analyst Location: Knutsford 3 days on site Duration: 30/09/2026 Rate - 469 MUST BE PAYE THROUGH UMBRELLA Role Description: Translate business challenges into clear, validated user journeys and functional requirements for modernised identity verification. Ensure the solution lands realworld benefits for Helpdesk and end users. Responsibilities Capture and refine requirements for Helpdesk and SelfService IDV. Map current vs future user journeys and identify friction points. Document POC criteria, success measures and acceptance conditions. Support testing, stakeholder workshops and readiness activities. Ensure alignment to Strategic003.1.1 and Strategic003.1.2 outcomes. Essential Experience Strong BA capability within IAM, authentication or security transformation. Experience writing user journeys, epics, acceptance criteria and process flows. Stakeholderfacing workshop and elicitation skills. Ability to articulate business impact and operational improvements. Desirable Experience Familiarity with Onfido, Verified ID or similar IDV products. Agile delivery experience (Scrum/Kanban).
Feb 03, 2026
Contractor
Role Title: IDV Business Analyst Location: Knutsford 3 days on site Duration: 30/09/2026 Rate - 469 MUST BE PAYE THROUGH UMBRELLA Role Description: Translate business challenges into clear, validated user journeys and functional requirements for modernised identity verification. Ensure the solution lands realworld benefits for Helpdesk and end users. Responsibilities Capture and refine requirements for Helpdesk and SelfService IDV. Map current vs future user journeys and identify friction points. Document POC criteria, success measures and acceptance conditions. Support testing, stakeholder workshops and readiness activities. Ensure alignment to Strategic003.1.1 and Strategic003.1.2 outcomes. Essential Experience Strong BA capability within IAM, authentication or security transformation. Experience writing user journeys, epics, acceptance criteria and process flows. Stakeholderfacing workshop and elicitation skills. Ability to articulate business impact and operational improvements. Desirable Experience Familiarity with Onfido, Verified ID or similar IDV products. Agile delivery experience (Scrum/Kanban).
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Feb 03, 2026
Full time
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
Service Desk Engineer - Aylesbury Up to 37,000 PA plus excellent benefits Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc. Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and web portal when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: Previous experience working in as an IT Support Analyst/Engineer Experience supporting Microsoft Windows Server based Infrastructure Experience with ServiceNow Experience with Windows 10, Office 365 and Active Directory Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Possess a positive can-do attitude and be able to communicate with users of all different technical levels ITIL knowledge. Salary up to 37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme. This role will require occasional travel across the UK. Flexibility to work from home one day per week.
Feb 03, 2026
Full time
Service Desk Engineer - Aylesbury Up to 37,000 PA plus excellent benefits Opportunity for an IT Support Analyst / Service Desk Engineer to join a well-known organisation undergoing significant technology transformation. A reputable, complex organisation with numerous sites, providing services to hundreds-of-thousands across the country. You'll be joining at a particularly exciting time for the business. As an IT Support Analyst you will be required to work within a small, highly capable team, responsible for providing technical support to a variety of different end-users whilst maintaining exceptional levels of customer service and keeping in line with SLA's. You will have the support of an experienced 3rd line Infrastructure team and various third-party vendors and Service providers as escalation points. The role requires a motivated, self-starting individual. This is a fantastic opportunity for an individual looking to take the next step and progress with a rapidly developing company. Role responsibilities: Provide technical IT support, covering multiple issues spanning all end-user-computing, infrastructure, business systems, telephony etc. Support projects as required Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Receive and manage calls from internal staff via telephone, email and web portal when required Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary Required skills and experience: Previous experience working in as an IT Support Analyst/Engineer Experience supporting Microsoft Windows Server based Infrastructure Experience with ServiceNow Experience with Windows 10, Office 365 and Active Directory Basic networking knowledge (DHCP, DNS, TCP/IP) Printer management and support Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Possess a positive can-do attitude and be able to communicate with users of all different technical levels ITIL knowledge. Salary up to 37,000 PA The role offers excellent benefits, including free/heavily discounted public transport travel, 25 days holiday (+bank holidays) and an excellent pension scheme. This role will require occasional travel across the UK. Flexibility to work from home one day per week.
Role: IT Service Desk Support Lead - Regional Salary: £36,000 - £40,500 Location: Southampton and Field-Based Network IT are supporting a growing organisation within the IT & Innovation directorate , seeking a Senior IT Service Desk Lead to deliver exemplary first line technical support while also leading and developing a regional team of analysts . This role blends hands on technical troubleshooting with people leadership, ensuring colleagues across the region receive high quality, customer focused IT support. Presence, accessibility, and a proactive mindset are key to success in this position. The successful candidate will require to have a UK Driving Licence and Personal Vehicle to be able to undertake field-based work. Please only apply if you can accommodate to these requirements. Role Overview As a Senior IT Service Desk Lead , you will act as both a technical lead and line manager for a group of regional 1st line analysts. You will ensure incidents are thoroughly triaged, resolved efficiently where possible, and escalated only when appropriate. You will support colleagues across multiple geographies, often on-site, ensuring the user experience is seamless and that delays are minimised through continuous learning and proactive service delivery. Key Responsibilities Manage, inspire, and develop a regional team of 1st line support analysts, ensuring high quality customer experience and consistent service delivery. Troubleshoot and resolve 1st line technical issues across hardware, software, applications, and endpoints, escalating only after full triage and recreation. Champion an "always learning" culture, reducing unnecessary escalations and accelerating ticket resolution. Deliver proactive support by identifying opportunities to prevent issues before they occur. Maintain a thorough understanding of the organisation's technology stack, including endpoint preparation, life cycle support, and decommissioning. Provide on site support across the region, including for field based colleagues. Travel is required. Demonstrate empathy, patience, and strong customer experience awareness in every interaction. Remain independently curious and committed to upskilling in response to evolving technologies. Carry out additional duties as required, consistent with the scope of the role. Essential Skills & Experience Substantial experience in a 1st Line Support role. Experience-or strong desire-to manage and develop a team. Effective troubleshooting ability across hardware, software, OS, networking fundamentals, remote support tools, and IT administration. Proactive mindset with a focus on reducing repeat issues and improving service reliability. Excellent interpersonal, organisational, and communication skills, with the ability to work independently and under pressure. Enthusiastic team player with a positive, solution focused attitude. Willingness to learn new technologies and adapt to evolving processes. Security aware, with an understanding of cyber security best practices. Full driving licence with business insurance (or ability to travel effectively across non public transport areas). Consistent demonstration of organisation-wide values and behaviours.
Feb 03, 2026
Full time
Role: IT Service Desk Support Lead - Regional Salary: £36,000 - £40,500 Location: Southampton and Field-Based Network IT are supporting a growing organisation within the IT & Innovation directorate , seeking a Senior IT Service Desk Lead to deliver exemplary first line technical support while also leading and developing a regional team of analysts . This role blends hands on technical troubleshooting with people leadership, ensuring colleagues across the region receive high quality, customer focused IT support. Presence, accessibility, and a proactive mindset are key to success in this position. The successful candidate will require to have a UK Driving Licence and Personal Vehicle to be able to undertake field-based work. Please only apply if you can accommodate to these requirements. Role Overview As a Senior IT Service Desk Lead , you will act as both a technical lead and line manager for a group of regional 1st line analysts. You will ensure incidents are thoroughly triaged, resolved efficiently where possible, and escalated only when appropriate. You will support colleagues across multiple geographies, often on-site, ensuring the user experience is seamless and that delays are minimised through continuous learning and proactive service delivery. Key Responsibilities Manage, inspire, and develop a regional team of 1st line support analysts, ensuring high quality customer experience and consistent service delivery. Troubleshoot and resolve 1st line technical issues across hardware, software, applications, and endpoints, escalating only after full triage and recreation. Champion an "always learning" culture, reducing unnecessary escalations and accelerating ticket resolution. Deliver proactive support by identifying opportunities to prevent issues before they occur. Maintain a thorough understanding of the organisation's technology stack, including endpoint preparation, life cycle support, and decommissioning. Provide on site support across the region, including for field based colleagues. Travel is required. Demonstrate empathy, patience, and strong customer experience awareness in every interaction. Remain independently curious and committed to upskilling in response to evolving technologies. Carry out additional duties as required, consistent with the scope of the role. Essential Skills & Experience Substantial experience in a 1st Line Support role. Experience-or strong desire-to manage and develop a team. Effective troubleshooting ability across hardware, software, OS, networking fundamentals, remote support tools, and IT administration. Proactive mindset with a focus on reducing repeat issues and improving service reliability. Excellent interpersonal, organisational, and communication skills, with the ability to work independently and under pressure. Enthusiastic team player with a positive, solution focused attitude. Willingness to learn new technologies and adapt to evolving processes. Security aware, with an understanding of cyber security best practices. Full driving licence with business insurance (or ability to travel effectively across non public transport areas). Consistent demonstration of organisation-wide values and behaviours.
First/Second Line IT Support Analyst Location: Covent Garden, London Salary: £25,000 - £33,000 depending on experience Hours of Work: 37.5 hours per week, 08:30 - 20:30 Monday - Friday and 09:30 - 15:00 Saturday - Sunday on a rota system 35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning. Be Part of Our Community City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century's reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities. To be considered, please submit your CV and a covering letter, detailing your skills and experience. The ideal candidate will: Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree. Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements. Have strong prioritisation and time-management skills. Have familiarity with the following: Networking principles (TCP/IP) Microsoft Active Directory (Users & Computers) on-prem and Azure AD Microsoft Windows Microsoft Office on-prem and M365 Windows event logs Helpdesk software Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There's also a season ticket loan programme, entitlement to access the student discounts programme (Totum) and other discounted retail platforms as well as preferential rates with Fitness First. Alongside these we all offer a 24/7 Employee Assistance Programme to support our staff as well as access to an online or over the phone GP service. Sited in London's creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities. For full details of the role, please refer to the Job Description. We reserve the right to close this role early should we receive a high volume of applications. Closing Date: 15th February 2025 Interview Dates: week commencing 2nd March 2025
Feb 03, 2026
Full time
First/Second Line IT Support Analyst Location: Covent Garden, London Salary: £25,000 - £33,000 depending on experience Hours of Work: 37.5 hours per week, 08:30 - 20:30 Monday - Friday and 09:30 - 15:00 Saturday - Sunday on a rota system 35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer Are you a driven and proactive First/Second Line IT Support Analyst? Then join our IT Department to provide excellent support to our staff and learners, helping to bring together people across the capital and beyond and to enrich lives through learning. Be Part of Our Community City Lit is London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, who have recently been rated as outstanding in all areas by Ofsted, we have a century's reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities. To be considered, please submit your CV and a covering letter, detailing your skills and experience. The ideal candidate will: Have a vendor recognised accreditation (MCDST, MCP, MCSA) or a computing degree. Be well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements. Have strong prioritisation and time-management skills. Have familiarity with the following: Networking principles (TCP/IP) Microsoft Active Directory (Users & Computers) on-prem and Azure AD Microsoft Windows Microsoft Office on-prem and M365 Windows event logs Helpdesk software Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There's also a season ticket loan programme, entitlement to access the student discounts programme (Totum) and other discounted retail platforms as well as preferential rates with Fitness First. Alongside these we all offer a 24/7 Employee Assistance Programme to support our staff as well as access to an online or over the phone GP service. Sited in London's creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We know diversity fosters creativity and innovation and we are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented these include applications from Black, Asian and minority ethnic backgrounds, those who have a disability and the LGBTQI+ community. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities. For full details of the role, please refer to the Job Description. We reserve the right to close this role early should we receive a high volume of applications. Closing Date: 15th February 2025 Interview Dates: week commencing 2nd March 2025
SAP Development Lead London - Permanent - Hybrid Competitive Salary VIQU have partnered with a leading organisation seeking an experienced SAP Development Lead to join their Technology function at a critical point in their SAP transformation. This is a senior, hands-on role where the SAP Development Lead will drive SAP development delivery across BAU and project work, while shaping the move from on-premise SAP ECC to cloud-based S/4HANA and BTP, reporting into senior SAP leadership and taking end-to-end ownership of SAP technical delivery while working closely with functional teams, business stakeholders, and offshore development resources to deliver scalable, high-quality SAP solutions. Key Responsibilities: Lead and provide direction for the SAP Development function, including offshore team management, ensuring best practice and quality standards. Own end-to-end SAP solution delivery: design, build, testing, deployment, and support. Translate business requirements into robust SAP technical solutions in collaboration with SAP Business Analysts. Deliver ABAP, ABAP Cloud, and SAP UI5 developments using Business Application Studio (BAS). Develop and support IDOC interfaces and all RICEFW objects. Provide technical governance, resource planning, and task allocation across BAU and project work. Resolve production issues through effective analysis, ABAP/JAVA debugging, and alternative solution design. Support Agile delivery methodologies and low-code/no-code development where appropriate. Mentor and upskill SAP developers, ensuring consistent standards and knowledge sharing. Provide go-live, upgrade, and out-of-hours support when required. Key Requirements: Deep, current expertise in SAP ABAP with strong focus on performance and security best practices. Extensive experience with SAP S/4HANA, SAP Cloud Integration, and Workflow Management. Strong hands-on experience developing Fiori/UI5 applications in SAP BAS. Proven experience across full SAP life cycle projects, upgrades, and production support. Extensive experience with Object-Oriented programming and RICEFW development. Demonstrated leadership experience as a technical lead within SAP development teams. Strong understanding of Agile methodologies and service desk ticketing systems. Proven ability to mentor, train, and cross-skill SAP development teams. SAP Development Lead London - Permanent - Hybrid Competitive Salary Apply today to speak with VIQU in confidence or contact Belle Hegarty . Know someone exceptional for this SAP Development Lead position? Refer them and receive up to £1,000 if successful (terms apply).
Feb 03, 2026
Full time
SAP Development Lead London - Permanent - Hybrid Competitive Salary VIQU have partnered with a leading organisation seeking an experienced SAP Development Lead to join their Technology function at a critical point in their SAP transformation. This is a senior, hands-on role where the SAP Development Lead will drive SAP development delivery across BAU and project work, while shaping the move from on-premise SAP ECC to cloud-based S/4HANA and BTP, reporting into senior SAP leadership and taking end-to-end ownership of SAP technical delivery while working closely with functional teams, business stakeholders, and offshore development resources to deliver scalable, high-quality SAP solutions. Key Responsibilities: Lead and provide direction for the SAP Development function, including offshore team management, ensuring best practice and quality standards. Own end-to-end SAP solution delivery: design, build, testing, deployment, and support. Translate business requirements into robust SAP technical solutions in collaboration with SAP Business Analysts. Deliver ABAP, ABAP Cloud, and SAP UI5 developments using Business Application Studio (BAS). Develop and support IDOC interfaces and all RICEFW objects. Provide technical governance, resource planning, and task allocation across BAU and project work. Resolve production issues through effective analysis, ABAP/JAVA debugging, and alternative solution design. Support Agile delivery methodologies and low-code/no-code development where appropriate. Mentor and upskill SAP developers, ensuring consistent standards and knowledge sharing. Provide go-live, upgrade, and out-of-hours support when required. Key Requirements: Deep, current expertise in SAP ABAP with strong focus on performance and security best practices. Extensive experience with SAP S/4HANA, SAP Cloud Integration, and Workflow Management. Strong hands-on experience developing Fiori/UI5 applications in SAP BAS. Proven experience across full SAP life cycle projects, upgrades, and production support. Extensive experience with Object-Oriented programming and RICEFW development. Demonstrated leadership experience as a technical lead within SAP development teams. Strong understanding of Agile methodologies and service desk ticketing systems. Proven ability to mentor, train, and cross-skill SAP development teams. SAP Development Lead London - Permanent - Hybrid Competitive Salary Apply today to speak with VIQU in confidence or contact Belle Hegarty . Know someone exceptional for this SAP Development Lead position? Refer them and receive up to £1,000 if successful (terms apply).
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Feb 03, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Feb 02, 2026
Full time
We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that's the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! Do you have an investigative mind examining motor claims for potential fraud or irregularities? We're on the hunt for an Intelligence Analyst to join our Counter Fraud Services team in Salford Quays, Manchester. As an Intelligence Analyst, you'll be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies and managing fraud operations. By protecting the business from fraud risks, you'll receive, triage and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times. You'll be a great fit for the role if you have these skills: Analytical: You'll scrutinise large amounts of data where identifying important statistics and interpreting information is key Problem-Solving: You'll be required to tackle intricate problems which require critical thinking and creative solutions. Ability to find solutions and connect dots is crucial Communication: Effective communication is essential; collaborating with team members, other departments and sharing findings in a clear and concise manner Proactive & Organised: You'll need to be able to take the initiative, anticipate demands/requirements and plan ahead Working flexibly, you'll spend 4 days at home and 1 day in the office - if you prefer to be in the office more - that's good with us too. Here's a glimpse of what we can offer: Salary of £29,000 to £30,000, depending on experience Monday to Friday, no weekends! 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you! Fully supportive team £100 off your car insurance A fun, vibrant and busy place to work What's Involved: You'll receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures You'll manage a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary You'll undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports You'll identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools You'll produce witness statements on policy misrepresentation and non-disclosure and giving evidence in court You'll be required to meet agreed fraud KPIs and targets You'll maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation You'll ensure compliance with company financial crime procedures and related policies You'll submit Suspicious Activity Reports as necessary to the Intelligence Manager You'll analyse fraud threats using multiple Excel datasets You'll maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG) You'll adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML, ensuring compliance. You'll build and maintain relationships both internally and externally You'll comply with health and safety policies at all times You'll carry out duties, activities and tasks as directed within the Claims and Fraud pillar to ensure all departments perform effectively and efficiently and meet the demands of First Central's customers and any third parties. Experience & Knowledge: You've strong motor claims and policy experience. You've fraud intelligence handling in the general insurance (motor) environment. You can undertake research and write reports You've some knowledge of fraud intelligence handling practices You've an awareness of the IFB intelligence model. You've a good understanding of relevant fraud related legislation. You've a good understanding of all aspects of motor insurance. You've excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance. Skills & Qualifications: You're a great communicator, both verbal and written, with the skills to influence and negotiate Organisation, timekeeping and prioritisation are second nature to you You're analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems You've got great customer service skills. After all our customers are key! You've got strong numeracy and literacy skills You're not fazed by computers and software. Competent in Microsoft applications, particularly Excel. Behaviours: You're customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do! You're self-motivated, proactive and enthusiastic You've a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values You're passionate about reducing the business exposure to fraud risk You can use initiative to make decisions You've got a sharp eye for detailand accuracy Teamwork makes the dream work! You've the ability to work on own initiative and as part of a team You're confident in presenting complex information in a clear and concise manner. You've got this! You'll strive to drive business improvements to contribute to the success of the business So, what are you waiting for? Apply today! What can we do for you? People first. Always. We're passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that's what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you'll enjoy, take a look at all our perks in full here . Intrigued? Our Talent team can tell you everything you need to know about what we want and what we're offering, so feel free to get in touch. 86% of people would recommend a friend to work at First Central Simply Health Cash plan. Reclaim the cost of your eye tests, dental appts, physiotherapy and more Flexible Bank Holidays Eight flexible bank holidays; you can choose which festivals you observe We're passionate about it. Everyone gets a paid day off annually to volunteer Electric Car Scheme Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing Flexible Working We're flexible; most roles let you mix office and home working. We work fluidly around core hours Your Time in Need Your Time in Need: five days' leave so you can deal with life stuff. We'll support you
Service Desk Analyst - 1st line Support - East Kilbride (5 days onsite) Do you thrive on troubleshooting issues and want to provide excellent customer service? I have an immediate opportunity for someone to join a busy public sector client in East Kilbride. This role requires full-time, on-site commitment and involves working with a large user base, ensuring a smooth IT experience in a bustling environment. Due to the nature of the client, you'll need to undergo UK government SC clearance, with those already holding an active clearance being particularly favourable. In this role, you'll focus on: Providing top-tier customer support, addressing a wide range of IT queries. Using your analytical and troubleshooting skills to swiftly resolve issues. Working with automated ticketing systems within a Microsoft Technology stack. If you possess excellent communication skills, a knack for resolving technical issues, and experience with large-scale support environments, get in touch for immediate consideration!
Feb 02, 2026
Contractor
Service Desk Analyst - 1st line Support - East Kilbride (5 days onsite) Do you thrive on troubleshooting issues and want to provide excellent customer service? I have an immediate opportunity for someone to join a busy public sector client in East Kilbride. This role requires full-time, on-site commitment and involves working with a large user base, ensuring a smooth IT experience in a bustling environment. Due to the nature of the client, you'll need to undergo UK government SC clearance, with those already holding an active clearance being particularly favourable. In this role, you'll focus on: Providing top-tier customer support, addressing a wide range of IT queries. Using your analytical and troubleshooting skills to swiftly resolve issues. Working with automated ticketing systems within a Microsoft Technology stack. If you possess excellent communication skills, a knack for resolving technical issues, and experience with large-scale support environments, get in touch for immediate consideration!
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Feb 02, 2026
Full time
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
K.A.G. Recruitment is delighted to be partnering exclusively with our client, a leading Logistics solutions provider, to recruit an IT Support Technician for their offices based in Grimsby. Job Title: IT Support Technician Salary: Upto 33k DOE Reporting to : Head of IT Location: Grimsby (with occasional site travel) Hours: Monday to Friday - 8 00am to 5 00pm Purpose of the role: We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client's IT support team. You will be responsible for providing Technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service. Key Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat. Log, triage, and manage incidents and requests in the ITSM system. Provide basic to advanced troubleshooting for hardware, software, and network issues. Escalate complex issues as needed while maintaining ownership. Support workstation setup, user onboarding, and account management. Collaborate with IT teams to resolve incidents and improve services. Document solutions and contribute to knowledge base updates. Assist with system maintenance tasks and root cause analysis. Mentor junior analysts and support service desk process improvements. About You: You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required.
Feb 02, 2026
Full time
K.A.G. Recruitment is delighted to be partnering exclusively with our client, a leading Logistics solutions provider, to recruit an IT Support Technician for their offices based in Grimsby. Job Title: IT Support Technician Salary: Upto 33k DOE Reporting to : Head of IT Location: Grimsby (with occasional site travel) Hours: Monday to Friday - 8 00am to 5 00pm Purpose of the role: We are seeking a proactive and customer-focused IT Support Technician covering both 1st and 2nd Line support to join our client's IT support team. You will be responsible for providing Technical support to internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service. Key Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat. Log, triage, and manage incidents and requests in the ITSM system. Provide basic to advanced troubleshooting for hardware, software, and network issues. Escalate complex issues as needed while maintaining ownership. Support workstation setup, user onboarding, and account management. Collaborate with IT teams to resolve incidents and improve services. Document solutions and contribute to knowledge base updates. Assist with system maintenance tasks and root cause analysis. Mentor junior analysts and support service desk process improvements. About You: You will be passionate about IT, bringing strong troubleshooting experience, customer focus and excellent interpersonal skills. You will have the ability to explain technical issues clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. Strong analytical, organisational, and problem-solving abilities, along with a proactive mindset focused on continuous improvement and customer satisfaction, are essential. Additionally, you will be willing to travel to other business or supplier locations when required so a full driving licence is required.
2nd / 3rd Line Support Manchester Up to 36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to 36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
Feb 01, 2026
Full time
2nd / 3rd Line Support Manchester Up to 36,000 Permanent 35 hours per week An established education-focused organisation is seeking a 2nd / 3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands-on team leader role, combining 2nd / 3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem / hybrid environments Oversee servers, virtualisation (e.g. Hyper-V/VMware), backup and disaster recovery Provide and escalate 2nd / 3rd Line support across hardware, software, and network issues Lead, mentor, and performance manage IT Service Desk Analysts Ensure security, patching, compliance, and best practice standards Drive continuous improvement and infrastructure resilience Experience Needed Background in network and systems infrastructure management Proven experience delivering 2nd / 3rd Line support Knowledge of Microsoft stack (M365, Azure AD, Windows Server) Experience with virtualisation, backup solutions, and endpoint management Confident leading and developing IT teams Full UK driving licence and access to own vehicle Package Up to 36,000 30 days holiday + Bank Holidays Christmas office closure Local Government Pension Scheme Free onsite parking Enhanced DBS and references required. Please get in touch as soon as possible as we have interview slots for next week!
First Line Analyst L3 Join a leading independent technology and services provider as a First Line Analyst L3 Job Overview: We are looking for a proactive and customer focused Service Desk Specialist to join our team. In this role, you will be responsible for delivering high quality technical support and customer service across multiple channels, ensuring an exceptional experience for both internal and external stakeholders. You will act as a key point of contact for incident resolution, service requests, and escalations, while also supporting continuous improvement initiatives within the team. Rate£17.87/Hr through UMB£13.77/Hr through basic PAYE£15.63/Hr through Premium PAYE Contract 6 Months contract LocationRaynesway - Derby DE21 7BE Security Required:SC Clearance Key Responsibilities Managing inbound/outbound customer contacts either remotely or at customer site through a variety of channels.Ticket creation and management to ensure customer compliance Performing technical activities and resolving issues at first point of contact where applicableEvaluate escalations and action appropriately to ensure customer demands are met.Proactive cooperation with other team membersAbility to identify improvement ideas with team leaders to take further actions Floor walking and real-time assistance to colleagues/Team LeaderCollaboration and professional communication (client and internal)Involvement in the tasks below upon line manager's request:Handling queue managementQuality checks and feedback delivery to share with the team leaders to take further actions.Cooperation with other teams and resolver groups or 3rd partiesCreation of regular or ad-hoc reportsSupport the optimisation team and optimisation initiatives.Acting as role model to colleagues at junior level, and being able to impart knowledge and supportAbility to use, create and review knowledge articlesKnowledge Coaching & Feedback Key RequirementsWorks under supervision. Uses minor discretion.Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate for the role. Demonstrates customer service abilitiesRoutine administrative skillsGood interpersonal skills, basic literacy, and numeracy skills to support customers in language.Demonstrates awareness of health and safety at work.We would expect extended understanding of PC usageStrong communication skills with a proactive approach to solutionsAt least 18 months experience of working at a service desk / call centreCustomer Service experience is essential at this level.Ability to perform ticket analysis and report on trendsAbility to handle excel, ppt at a basic levelAbility to work independently and meet deadlinesDemonstrate project management skills in account-related projectsAbility to adapt quickly to dynamic team environments to maintain consistent, effective contribution.Open to work in a 24/7 work environment Additional InformationInterview Process: Once profile shortlisted, an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 01, 2026
Contractor
First Line Analyst L3 Join a leading independent technology and services provider as a First Line Analyst L3 Job Overview: We are looking for a proactive and customer focused Service Desk Specialist to join our team. In this role, you will be responsible for delivering high quality technical support and customer service across multiple channels, ensuring an exceptional experience for both internal and external stakeholders. You will act as a key point of contact for incident resolution, service requests, and escalations, while also supporting continuous improvement initiatives within the team. Rate£17.87/Hr through UMB£13.77/Hr through basic PAYE£15.63/Hr through Premium PAYE Contract 6 Months contract LocationRaynesway - Derby DE21 7BE Security Required:SC Clearance Key Responsibilities Managing inbound/outbound customer contacts either remotely or at customer site through a variety of channels.Ticket creation and management to ensure customer compliance Performing technical activities and resolving issues at first point of contact where applicableEvaluate escalations and action appropriately to ensure customer demands are met.Proactive cooperation with other team membersAbility to identify improvement ideas with team leaders to take further actions Floor walking and real-time assistance to colleagues/Team LeaderCollaboration and professional communication (client and internal)Involvement in the tasks below upon line manager's request:Handling queue managementQuality checks and feedback delivery to share with the team leaders to take further actions.Cooperation with other teams and resolver groups or 3rd partiesCreation of regular or ad-hoc reportsSupport the optimisation team and optimisation initiatives.Acting as role model to colleagues at junior level, and being able to impart knowledge and supportAbility to use, create and review knowledge articlesKnowledge Coaching & Feedback Key RequirementsWorks under supervision. Uses minor discretion.Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate for the role. Demonstrates customer service abilitiesRoutine administrative skillsGood interpersonal skills, basic literacy, and numeracy skills to support customers in language.Demonstrates awareness of health and safety at work.We would expect extended understanding of PC usageStrong communication skills with a proactive approach to solutionsAt least 18 months experience of working at a service desk / call centreCustomer Service experience is essential at this level.Ability to perform ticket analysis and report on trendsAbility to handle excel, ppt at a basic levelAbility to work independently and meet deadlinesDemonstrate project management skills in account-related projectsAbility to adapt quickly to dynamic team environments to maintain consistent, effective contribution.Open to work in a 24/7 work environment Additional InformationInterview Process: Once profile shortlisted, an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
First Line Analyst L3 Join a leading independent technology and services provider as a First Line Analyst L3 Job Overview: This role is a key customer-facing position responsible for delivering high quality technical and service support across multiple communication channels, both remotely and on customer sites. It involves managing inbound and outbound contacts, creating and maintaining tickets to ensure compliance, and resolving technical issues at the first point of contact whenever possible. The position requires sound judgement in evaluating escalations, ensuring customer expectations are met, and maintaining a consistent service experience for both internal and external stakeholders. Rate£18.32/Hr through UMB£14.11/Hr through basic PAYE Contract 12 Months contract LocationNottingham OR Milton Keynes Security Required:SC Clearance Key Responsibilities Ensure Department/Contract meets SLA performance targetsMaintain and improve customer satisfaction levelsUnderstand and adhere to policies and proceduresDemonstrates relevant Company ValuesKeep skills up to date with IT industry standards as appropriate to the role/contractAttain and maintain accreditations as appropriate to the role/Contract Key RequirementsWorks under supervision. Uses minor discretion.Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organised approach to work.Demonstrates customer service abilitiesRoutine administrative skillsGood interpersonal skills, basic literacy, and numeracy skills to support in customers languageDemonstrates awareness of health and safety at work.We would expect extended understanding of PC usageStrong communication skills with a proactive approach to solutionsAt least 18 months experience of working on a service desk / call centreCustomer Service experience is essential at this levelAbility to perform ticket analysis and report on trendsAbility to handle excel, ppt at a basic levelAbility to work independently and meet deadlinesDemonstrate project management skills in account-related projectsAbility to adapt quickly to dynamic team environments to maintain consistent effective contribution.Open to work in a 24/7 work environment Additional InformationInterview Process: Once a profile is shortlisted, an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Feb 01, 2026
Contractor
First Line Analyst L3 Join a leading independent technology and services provider as a First Line Analyst L3 Job Overview: This role is a key customer-facing position responsible for delivering high quality technical and service support across multiple communication channels, both remotely and on customer sites. It involves managing inbound and outbound contacts, creating and maintaining tickets to ensure compliance, and resolving technical issues at the first point of contact whenever possible. The position requires sound judgement in evaluating escalations, ensuring customer expectations are met, and maintaining a consistent service experience for both internal and external stakeholders. Rate£18.32/Hr through UMB£14.11/Hr through basic PAYE Contract 12 Months contract LocationNottingham OR Milton Keynes Security Required:SC Clearance Key Responsibilities Ensure Department/Contract meets SLA performance targetsMaintain and improve customer satisfaction levelsUnderstand and adhere to policies and proceduresDemonstrates relevant Company ValuesKeep skills up to date with IT industry standards as appropriate to the role/contractAttain and maintain accreditations as appropriate to the role/Contract Key RequirementsWorks under supervision. Uses minor discretion.Able to follow instructions and procedures Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role Demonstrates an organised approach to work.Demonstrates customer service abilitiesRoutine administrative skillsGood interpersonal skills, basic literacy, and numeracy skills to support in customers languageDemonstrates awareness of health and safety at work.We would expect extended understanding of PC usageStrong communication skills with a proactive approach to solutionsAt least 18 months experience of working on a service desk / call centreCustomer Service experience is essential at this levelAbility to perform ticket analysis and report on trendsAbility to handle excel, ppt at a basic levelAbility to work independently and meet deadlinesDemonstrate project management skills in account-related projectsAbility to adapt quickly to dynamic team environments to maintain consistent effective contribution.Open to work in a 24/7 work environment Additional InformationInterview Process: Once a profile is shortlisted, an interview will be conducted How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
IT Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office / 3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training opportunities About the Role: We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners. The IT Team: You'll be part of the Business Technology Services team, which provides technology and change support across governance, technical operations, cyber security and more. The team supports UK and European operations, ensuring technology helps and protects the business. Key Responsibilities: Log, prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate documentation and asset records Participate in shift patterns, including some weekend/on-call work What You'll Bring: 5+ years' experience in a busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Experience in the financial services sector Familiarity with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automating service processes Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15354
Feb 01, 2026
Full time
IT Service Desk Analyst Benefits: Competitive salary with excellent benefits package Hybrid working (2 days in office / 3 days remote) Generous pension contributions and bonus scheme Car scheme for employees and family Private medical cover, wellbeing support, and onsite gym 25+ days holiday plus volunteering leave Flexible working and extensive training opportunities About the Role: We're seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. You'll provide 1st line technical support and occasionally 2nd and 3rd line support, for internal teams and partners. The IT Team: You'll be part of the Business Technology Services team, which provides technology and change support across governance, technical operations, cyber security and more. The team supports UK and European operations, ensuring technology helps and protects the business. Key Responsibilities: Log, prioritise, and resolve technical issues and requests Deliver excellent customer service across multiple channels Escalate and manage major incidents appropriately Support change and problem management processes Assist with projects and improve internal tools like Power Apps Maintain accurate documentation and asset records Participate in shift patterns, including some weekend/on-call work What You'll Bring: 5+ years' experience in a busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Experience in the financial services sector Familiarity with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power Apps and automating service processes Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME15354
