HGV Workshop Manager Location: Slough Salary: 50,000 per annum + Company Car Employment Type: Full-Time, Permanent Overview We are seeking an experienced HGV Workshop Manager to oversee all maintenance, servicing, and repair activities for our heavy goods vehicle fleet. The successful candidate will lead a team of HGV technicians, ensure compliance with DVSA standards, and maintain the highest levels of vehicle uptime and safety. Key Responsibilities Workshop Operations Manage the daily running of the HGV workshop, ensuring efficient and safe working practices. Schedule and allocate work to HGV technicians to maximise productivity and minimise vehicle downtime. Oversee all HGV servicing, inspections, diagnostics, repairs, and preventative maintenance. Ensure workshop tools, equipment, and diagnostic systems are maintained, safe, and calibrated. HGV Fleet Compliance Ensure all HGVs meet Operator Licence and DVSA standards at all times. Maintain accurate records of inspections, MOTs, defect rectification, and service history. Conduct regular compliance audits and ensure strict adherence to maintenance intervals. Support the Transport Manager in ensuring full legal compliance relating to roadworthiness. Team Management Lead, develop, and support a team of HGV technicians and apprentices. Deliver toolbox talks, technical training, performance reviews, and mentoring. Manage recruitment, shift allocation, and workshop staffing levels. Promote a positive culture around safety, professionalism, and continuous improvement. Parts & Inventory Control Oversee ordering, stock levels, and cost control of HGV parts and consumables. Build strong relationships with HGV parts suppliers and negotiate favourable rates. Ensure the correct parts are available for scheduled and unscheduled work. Performance, Reporting & Communication Track and report on workshop KPIs, including breakdowns, repairs, MOT pass rates, and downtime. Work closely with operations teams to prioritise vehicle repairs and maintain fleet availability. Identify and implement improvements to workshop processes and efficiency. Requirements Essential: Proven experience as an HGV Workshop Manager , Supervisor, or Senior HGV Technician. Strong mechanical knowledge of HGVs (Euro 5/6, diagnostics, hydraulics, electrical systems). Thorough understanding of DVSA regulations, PMI schedules, roadworthiness, and Operator Licence compliance. Excellent planning, organisation, and leadership skills. Confident in using workshop or fleet management systems. Full UK driving licence (HGV Class 1 or 2 is a strong advantage). Desirable: NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance. IRTEC accreditation or similar HGV-specific qualifications. Experience managing a mixed HGV fleet (artics, rigids, trailers). Benefits 50,000 annual salary Company car Pension scheme 25 days holiday + bank holidays Training and development opportunities Optional additional company benefits How to Apply: If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please apply with your CV or call Anton on (phone number removed).Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV FitterHolt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments
Jan 12, 2026
Full time
HGV Workshop Manager Location: Slough Salary: 50,000 per annum + Company Car Employment Type: Full-Time, Permanent Overview We are seeking an experienced HGV Workshop Manager to oversee all maintenance, servicing, and repair activities for our heavy goods vehicle fleet. The successful candidate will lead a team of HGV technicians, ensure compliance with DVSA standards, and maintain the highest levels of vehicle uptime and safety. Key Responsibilities Workshop Operations Manage the daily running of the HGV workshop, ensuring efficient and safe working practices. Schedule and allocate work to HGV technicians to maximise productivity and minimise vehicle downtime. Oversee all HGV servicing, inspections, diagnostics, repairs, and preventative maintenance. Ensure workshop tools, equipment, and diagnostic systems are maintained, safe, and calibrated. HGV Fleet Compliance Ensure all HGVs meet Operator Licence and DVSA standards at all times. Maintain accurate records of inspections, MOTs, defect rectification, and service history. Conduct regular compliance audits and ensure strict adherence to maintenance intervals. Support the Transport Manager in ensuring full legal compliance relating to roadworthiness. Team Management Lead, develop, and support a team of HGV technicians and apprentices. Deliver toolbox talks, technical training, performance reviews, and mentoring. Manage recruitment, shift allocation, and workshop staffing levels. Promote a positive culture around safety, professionalism, and continuous improvement. Parts & Inventory Control Oversee ordering, stock levels, and cost control of HGV parts and consumables. Build strong relationships with HGV parts suppliers and negotiate favourable rates. Ensure the correct parts are available for scheduled and unscheduled work. Performance, Reporting & Communication Track and report on workshop KPIs, including breakdowns, repairs, MOT pass rates, and downtime. Work closely with operations teams to prioritise vehicle repairs and maintain fleet availability. Identify and implement improvements to workshop processes and efficiency. Requirements Essential: Proven experience as an HGV Workshop Manager , Supervisor, or Senior HGV Technician. Strong mechanical knowledge of HGVs (Euro 5/6, diagnostics, hydraulics, electrical systems). Thorough understanding of DVSA regulations, PMI schedules, roadworthiness, and Operator Licence compliance. Excellent planning, organisation, and leadership skills. Confident in using workshop or fleet management systems. Full UK driving licence (HGV Class 1 or 2 is a strong advantage). Desirable: NVQ Level 3 (or equivalent) in Heavy Vehicle Maintenance. IRTEC accreditation or similar HGV-specific qualifications. Experience managing a mixed HGV fleet (artics, rigids, trailers). Benefits 50,000 annual salary Company car Pension scheme 25 days holiday + bank holidays Training and development opportunities Optional additional company benefits How to Apply: If you are a motivated and experienced professional looking to take the next step in your career, we would love to hear from you. Please apply with your CV or call Anton on (phone number removed).Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV FitterHolt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments
We're looking for an experienced and ambitious Aftersales Manager to join the team at our Stafford Motorstore/BYD. We offer: 33 days' annual leave Flexible leave Generous employee discounts Private healthcare Workplace pension and much more Hours Full time: Monday - Friday 8am - 5 click apply for full job details
Jan 12, 2026
Full time
We're looking for an experienced and ambitious Aftersales Manager to join the team at our Stafford Motorstore/BYD. We offer: 33 days' annual leave Flexible leave Generous employee discounts Private healthcare Workplace pension and much more Hours Full time: Monday - Friday 8am - 5 click apply for full job details
Automotive Service Advisor - Premium Brand Bristol. £40,000 - £45,000 OTE /annum with bonusses is achievable, basic salary negotiable subject to experience. For the right candidate this role could quickly develop to a Senior Service Advisor role. We are looking for an experienced Service Advisor for a Premium Brand Car Dealership in the Bristol area. A Customer Service Star who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Join a friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme. The successful Applicant Will have recent experience working as a Vehicle Service Advisor . Will have 4 Years Franchised Car Dealership Service Advisor Experience. Be well organised and have good communication skills. Have Kerridge Autoline / Pinnacle experience. Understand the importance of the EVHC process. Be focused on delivering a great customer experience. Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. So if you are looking for a career, please apply. In addition to receiving a competitive salary , for the right candidate this position will offer: Industry leading package Bonus payments based upon your performance Access to Perks at Work discounts Car Scheme available Career progression If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Jan 11, 2026
Full time
Automotive Service Advisor - Premium Brand Bristol. £40,000 - £45,000 OTE /annum with bonusses is achievable, basic salary negotiable subject to experience. For the right candidate this role could quickly develop to a Senior Service Advisor role. We are looking for an experienced Service Advisor for a Premium Brand Car Dealership in the Bristol area. A Customer Service Star who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers. Join a friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme. The successful Applicant Will have recent experience working as a Vehicle Service Advisor . Will have 4 Years Franchised Car Dealership Service Advisor Experience. Be well organised and have good communication skills. Have Kerridge Autoline / Pinnacle experience. Understand the importance of the EVHC process. Be focused on delivering a great customer experience. Together with a generous rewards and structured approach to training and development, this role offers real job security and every opportunity to progress. So if you are looking for a career, please apply. In addition to receiving a competitive salary , for the right candidate this position will offer: Industry leading package Bonus payments based upon your performance Access to Perks at Work discounts Car Scheme available Career progression If we have not responded to your application within 5 working days, please assume that on this occasion your application has not been successful. Candidates must be eligible to work in the UK without restriction. Please visit the Performance Resourcing website to view our Privacy Policy. Performance Resourcing have a number of vacancies for Sales and Aftersales Managers, Transactions Managers, Technicians, Service Advisors, Sales Executives and Parts Advisors, contact us for more information.
Uxbridge - Office Based About the role: In order to meet our sales aspirations in the UK, it is vital that we create Customer Experience that exceeds the expectations of our customers and delivers on the brand promises of both BYD and DENZA. Reporting to the UK Head of Customer Experience, this role will be responsible for designing and delivering an industry leading Customer Journey from first contact with the brand through to repurchase. Main Tasks and Responsibilities: Work with the Marketing and Product teams to ensure that our online journey allows customers to complete the research phase and transition smoothly to a sales enquiry. Develop processes and resources to manage customer contact with the brands in the early stages of their purchase journey, and effective nurture where appropriate, to maximise sales enquiry leads. Ensure Lead Generation processes are effective and work with our Retail and Fleet sales teams to ensure effective Lead Management processes are in place. Manage the Community Operations Team to develop and maintain an industry leading community experience, enhancing the ownership experience, increasing referral sales and ensuring renewal sales. Use Community to conduct customer research and provide feedback to guide future product development and improvement. Take responsibility for improving Customer Experience and Quality KPIs, including NPS, Mystery Shop and Sales Standards Audits. Work with the Sales Field Team and Sales Training team to ensure that results and analysis are used to create actions to drive performance. Work with both European and UK Customer Care team to ensure that customer issues are dealt with efficiently and in line with the Brand promise. Analyse the issues and feedback received from customers to ensure that R&D, Product, Aftersales and Sales Teams have actions in place to resolve at the root cause. Ideal Candidate profile: Minimum 10 years' management level experience working in Customer Experience or Customer Care roles. Excellent interpersonal, communication, and customer service skills. Ability to deal with Internal and External Stakeholders at all levels. Hands on experience with ERP and CRM systems and the effective management of customer data respecting GDPR legislation. Proficiency with MS Office Suite, particularly MS Excel. Analytical and multitasking skills. Ability to work well as part of a team but also be able to make decisions and complete tasks independently. Benefits Performance and experience based competitive remuneration. Scottish Widow workplace pension. 25 days paid holidays + public holidays. Department & company wide teambuilding events. An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.
Jan 10, 2026
Full time
Uxbridge - Office Based About the role: In order to meet our sales aspirations in the UK, it is vital that we create Customer Experience that exceeds the expectations of our customers and delivers on the brand promises of both BYD and DENZA. Reporting to the UK Head of Customer Experience, this role will be responsible for designing and delivering an industry leading Customer Journey from first contact with the brand through to repurchase. Main Tasks and Responsibilities: Work with the Marketing and Product teams to ensure that our online journey allows customers to complete the research phase and transition smoothly to a sales enquiry. Develop processes and resources to manage customer contact with the brands in the early stages of their purchase journey, and effective nurture where appropriate, to maximise sales enquiry leads. Ensure Lead Generation processes are effective and work with our Retail and Fleet sales teams to ensure effective Lead Management processes are in place. Manage the Community Operations Team to develop and maintain an industry leading community experience, enhancing the ownership experience, increasing referral sales and ensuring renewal sales. Use Community to conduct customer research and provide feedback to guide future product development and improvement. Take responsibility for improving Customer Experience and Quality KPIs, including NPS, Mystery Shop and Sales Standards Audits. Work with the Sales Field Team and Sales Training team to ensure that results and analysis are used to create actions to drive performance. Work with both European and UK Customer Care team to ensure that customer issues are dealt with efficiently and in line with the Brand promise. Analyse the issues and feedback received from customers to ensure that R&D, Product, Aftersales and Sales Teams have actions in place to resolve at the root cause. Ideal Candidate profile: Minimum 10 years' management level experience working in Customer Experience or Customer Care roles. Excellent interpersonal, communication, and customer service skills. Ability to deal with Internal and External Stakeholders at all levels. Hands on experience with ERP and CRM systems and the effective management of customer data respecting GDPR legislation. Proficiency with MS Office Suite, particularly MS Excel. Analytical and multitasking skills. Ability to work well as part of a team but also be able to make decisions and complete tasks independently. Benefits Performance and experience based competitive remuneration. Scottish Widow workplace pension. 25 days paid holidays + public holidays. Department & company wide teambuilding events. An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.
HGV Claims Assessor Repair and Maintenance Location : Hybrid Office is based in Haddenham, HP17 8LJ Salary: Competitive, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Private health insurance, Pension contribution, Employee referral scheme, Electric vehicle salary sacrifice scheme, Eye test vouchers and Employee Assistance Programme (EAP). We are DEKRA UK, part of a global organisation employing over 49,000 people in more than 60 countries! In the UK, we deliver a wide range of services spanning all industry types including but not limited to automotive, oil and gas, insurance, manufacturing, and chemical and process safety industries. We are now recruiting for an Automotive Claims Assessor to assess / audit the validity of repair and maintenance claims submitted to DAF Trucks UK from DAF Trucks UK Dealer Network. In addition to this, as our Automotive Claims Assessor you will be responsible for: Assessing and auditing Repair & Maintenance (R&M) claim submissions. Analysing claim data and provide actionable insights. Collaborating closely with the Claims Manager and DAF Trucks UK team. Delivering outstanding customer service and build positive relationships. Identifying process improvements to enhance efficiency. In order to be successful in this role you must have: Excellent communication skills at all levels. Integrity, discretion, and attention to detail. Financial awareness and good planning skills. Tenacity and ability to suggest process improvements. Knowledge of aftersales operations within the automotive sector is a plus. Ready to make an impact Apply today and help us drive excellence in claims assessment! Click on APPLY ! No agencies please.
Jan 10, 2026
Full time
HGV Claims Assessor Repair and Maintenance Location : Hybrid Office is based in Haddenham, HP17 8LJ Salary: Competitive, DOE + Excellent Benefits! Contract: Full time, Permanent Benefits: 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Private health insurance, Pension contribution, Employee referral scheme, Electric vehicle salary sacrifice scheme, Eye test vouchers and Employee Assistance Programme (EAP). We are DEKRA UK, part of a global organisation employing over 49,000 people in more than 60 countries! In the UK, we deliver a wide range of services spanning all industry types including but not limited to automotive, oil and gas, insurance, manufacturing, and chemical and process safety industries. We are now recruiting for an Automotive Claims Assessor to assess / audit the validity of repair and maintenance claims submitted to DAF Trucks UK from DAF Trucks UK Dealer Network. In addition to this, as our Automotive Claims Assessor you will be responsible for: Assessing and auditing Repair & Maintenance (R&M) claim submissions. Analysing claim data and provide actionable insights. Collaborating closely with the Claims Manager and DAF Trucks UK team. Delivering outstanding customer service and build positive relationships. Identifying process improvements to enhance efficiency. In order to be successful in this role you must have: Excellent communication skills at all levels. Integrity, discretion, and attention to detail. Financial awareness and good planning skills. Tenacity and ability to suggest process improvements. Knowledge of aftersales operations within the automotive sector is a plus. Ready to make an impact Apply today and help us drive excellence in claims assessment! Click on APPLY ! No agencies please.
Aftersales Manager £36k basic DOE with £42k - £45k OTE + Car Great Yarmouth Permanent/Full Time Working Hours: Monday to Friday (8am 6pm) 1 in 3 Saturdays (8am 12pm) Our client, located in Great Yarmouth is on the hunt for a skilled Aftersales Manager to join their team. If you re in the Motor Trade and hold experience as an Aftersales Manager, we want to hear from you! Get in touch with us today to find out more about this fantastic opportunity! Duties & Responsibilities: You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results. You will be monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. Your Background & Skill: Proven experience as an Aftersales Manager or someone looking to step up who has strong experience and knowledge of the Service Reception, Workshop and Parts departments. Excellent communication skills. Good at problem solving and identifying solutions for core issues, taking responsibility for your own decision and actions. Ability to manage a team and give instruction. For further details on this Aftersales Manager role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
Jan 10, 2026
Full time
Aftersales Manager £36k basic DOE with £42k - £45k OTE + Car Great Yarmouth Permanent/Full Time Working Hours: Monday to Friday (8am 6pm) 1 in 3 Saturdays (8am 12pm) Our client, located in Great Yarmouth is on the hunt for a skilled Aftersales Manager to join their team. If you re in the Motor Trade and hold experience as an Aftersales Manager, we want to hear from you! Get in touch with us today to find out more about this fantastic opportunity! Duties & Responsibilities: You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results. You will be monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. Your Background & Skill: Proven experience as an Aftersales Manager or someone looking to step up who has strong experience and knowledge of the Service Reception, Workshop and Parts departments. Excellent communication skills. Good at problem solving and identifying solutions for core issues, taking responsibility for your own decision and actions. Ability to manage a team and give instruction. For further details on this Aftersales Manager role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.
Job Title: HGV Technician Location: Ware Salary: 25 p/h + Overtime 37.50 p/h The HGV Technician will be the focal point in the depot for complex technical issues and OBD diagnostics. In this role as a HGV Technician, you will be responsible for diagnostics, repairs and advice on engines, gearboxes, axles and electrical faults including body system. What you'll do as the HGV Technician: Routine servicing, repair and maintenance of the PSV Fleet to highest DVSA standards Contribute to continuous vehicle reliability improvements Be first point of contact for in depth fault finding and repairs on various bus types. Attend roadside breakdowns when required Maintain detailed records of all work carried out, including parts used and time taken. Fully comply with all HS&E legislation and group policies. What you'll need to be an HGV Technician: NVQ level 3, City & Guilds, Time Served or equivalent qualifications in HGV / PSV Maintenance Full UK Driving licence Previous HGV Technician experience Strong diagnostic and problem-solving skills Fully conversant with the safe operation of workshop equipment and the overhaul and repair of vehicle electrical systems. Ability to work both independently and as part of a team. If you are interested in this HGV Technician role, please apply today! Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments DP
Jan 09, 2026
Full time
Job Title: HGV Technician Location: Ware Salary: 25 p/h + Overtime 37.50 p/h The HGV Technician will be the focal point in the depot for complex technical issues and OBD diagnostics. In this role as a HGV Technician, you will be responsible for diagnostics, repairs and advice on engines, gearboxes, axles and electrical faults including body system. What you'll do as the HGV Technician: Routine servicing, repair and maintenance of the PSV Fleet to highest DVSA standards Contribute to continuous vehicle reliability improvements Be first point of contact for in depth fault finding and repairs on various bus types. Attend roadside breakdowns when required Maintain detailed records of all work carried out, including parts used and time taken. Fully comply with all HS&E legislation and group policies. What you'll need to be an HGV Technician: NVQ level 3, City & Guilds, Time Served or equivalent qualifications in HGV / PSV Maintenance Full UK Driving licence Previous HGV Technician experience Strong diagnostic and problem-solving skills Fully conversant with the safe operation of workshop equipment and the overhaul and repair of vehicle electrical systems. Ability to work both independently and as part of a team. If you are interested in this HGV Technician role, please apply today! Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments DP
Aftersales Manager Working Hours: Monday to Friday: 8:00am - 5:30pm (2 x 15-minute breaks + 30-minute lunch) One Saturday per month: 8:00am - 12:00pm Location: Bovingdon Salary: 35,000 - 50,000 Are you an experienced aftersales professional with a passion for prestige vehicles and strong Bodyshop knowledge? We're looking for someone who can confidently communicate technical information to customers while keeping service and coachworks operations running smoothly. This is a key role supporting a premium automotive business, offering the chance to be part of a team delivering exceptional customer service and operational excellence. What you'll be doing Book customer vehicles for service, repairs, and Bodyshop work, managing collections and deliveries. Arrange MOTs and manage service, warranty, and MOT reminders. Liaise with workshop teams, insurers, and engineers to coordinate estimates, approvals, and repairs. Provide professional, confident communication with customers via phone, email, and in person. Maintain accurate records, raise and invoice job sheets, and support general department admin. Order mechanical and Bodyshop parts and coordinate vehicle valeting on completion. Support day-to-day workshop coordination, including assisting technicians and apprentices. Promote the department's expertise to customers and ensure a premium experience. What we're looking for Essential Previous experience with prestige or premium vehicle brands . Strong Bodyshop knowledge, including estimates, accident repair processes, and insurer liaison. Excellent customer service and communication skills. Strong organisational skills and attention to detail. Proficient in Microsoft Office, dealer management systems. Full UK driving licence. Desirable Experience producing vehicle condition reports. Knowledge of diagnostics or fault reporting. Workshop or team coordination experience, supporting apprentices. Manufacturer-specific training in aftersales. Why this role? This is a fantastic opportunity to join a prestige automotive business in a central, high-responsibility role. You'll work closely with the Service Advisor, Workshop Supervisor, and Coachworks team, and play a key part in ensuring customers receive the highest standard of aftersales support. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jan 09, 2026
Full time
Aftersales Manager Working Hours: Monday to Friday: 8:00am - 5:30pm (2 x 15-minute breaks + 30-minute lunch) One Saturday per month: 8:00am - 12:00pm Location: Bovingdon Salary: 35,000 - 50,000 Are you an experienced aftersales professional with a passion for prestige vehicles and strong Bodyshop knowledge? We're looking for someone who can confidently communicate technical information to customers while keeping service and coachworks operations running smoothly. This is a key role supporting a premium automotive business, offering the chance to be part of a team delivering exceptional customer service and operational excellence. What you'll be doing Book customer vehicles for service, repairs, and Bodyshop work, managing collections and deliveries. Arrange MOTs and manage service, warranty, and MOT reminders. Liaise with workshop teams, insurers, and engineers to coordinate estimates, approvals, and repairs. Provide professional, confident communication with customers via phone, email, and in person. Maintain accurate records, raise and invoice job sheets, and support general department admin. Order mechanical and Bodyshop parts and coordinate vehicle valeting on completion. Support day-to-day workshop coordination, including assisting technicians and apprentices. Promote the department's expertise to customers and ensure a premium experience. What we're looking for Essential Previous experience with prestige or premium vehicle brands . Strong Bodyshop knowledge, including estimates, accident repair processes, and insurer liaison. Excellent customer service and communication skills. Strong organisational skills and attention to detail. Proficient in Microsoft Office, dealer management systems. Full UK driving licence. Desirable Experience producing vehicle condition reports. Knowledge of diagnostics or fault reporting. Workshop or team coordination experience, supporting apprentices. Manufacturer-specific training in aftersales. Why this role? This is a fantastic opportunity to join a prestige automotive business in a central, high-responsibility role. You'll work closely with the Service Advisor, Workshop Supervisor, and Coachworks team, and play a key part in ensuring customers receive the highest standard of aftersales support. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including; administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Our Client is a large coastal automotive retailer with facilities based across Sussex and Hampshire. Reporting to the General Manager, we are looking for an enthusiastic and energetic person to join their team in Chichester. Your duties will include but are not limited to the following: Repair damaged vehicle bodywork, including dents and scratches Remove and replace damaged panels Ensure all repair work aligns with manufacturer and franchise guidelines Maintain a clean and safe work environment, adhering to health and safety procedures. Strip and refit where necessary, including panel alignment and adjustment Observe, recognise and report on vehicle structure and paintwork. Ensure that all vehicles comply with the safety standards when returned to customers Removal and safe storage/disposal of vehicle components, fluids and gases as directed by work order Report any defects or damage linked to associated job but not down for repair Take care of equipment, special tools, personal tools and report any faulty equipment to your line manager Filler repairs, finished correctly in P180 and ensure pinholes are checked Ensure underseal, weld through primers and anti-corrosion measures are complete before next stage Quality control of all repairs, with final stage sign off Collaborate with the body shop team to ensure efficient, high-quality service Preparing vehicles for paintwork (including masking) Attending to and repairing scratches, scuffs and dents Mixing paint to apply to vehicles Refurbishing painted alloy wheels Refurbishing and renovating used cars ready for resale Knowledge, Skills and Experience Required: Proven experience as a panel beater Expertise with panel beating tools and equipment Team player who uses their initiative, is flexible and has a can-do attitude Excellent problem-solving skills High attention to detail and the ability to work efficiently under pressure Organised and takes responsibility for their own actions Package: Salary: 32,000 ( 38,000 OTE) Hours: 42.5 hours per week, Monday to Friday - 08:00 to 17:00, Saturday's 08.00 to 12.00 (1 in 2 on rota) Holiday: 22 days per year + bank holidays Benefits: Health cash plan, Subsidised vehicle purchase and aftersales scheme (upon completion of probation)
Jan 09, 2026
Full time
Our Client is a large coastal automotive retailer with facilities based across Sussex and Hampshire. Reporting to the General Manager, we are looking for an enthusiastic and energetic person to join their team in Chichester. Your duties will include but are not limited to the following: Repair damaged vehicle bodywork, including dents and scratches Remove and replace damaged panels Ensure all repair work aligns with manufacturer and franchise guidelines Maintain a clean and safe work environment, adhering to health and safety procedures. Strip and refit where necessary, including panel alignment and adjustment Observe, recognise and report on vehicle structure and paintwork. Ensure that all vehicles comply with the safety standards when returned to customers Removal and safe storage/disposal of vehicle components, fluids and gases as directed by work order Report any defects or damage linked to associated job but not down for repair Take care of equipment, special tools, personal tools and report any faulty equipment to your line manager Filler repairs, finished correctly in P180 and ensure pinholes are checked Ensure underseal, weld through primers and anti-corrosion measures are complete before next stage Quality control of all repairs, with final stage sign off Collaborate with the body shop team to ensure efficient, high-quality service Preparing vehicles for paintwork (including masking) Attending to and repairing scratches, scuffs and dents Mixing paint to apply to vehicles Refurbishing painted alloy wheels Refurbishing and renovating used cars ready for resale Knowledge, Skills and Experience Required: Proven experience as a panel beater Expertise with panel beating tools and equipment Team player who uses their initiative, is flexible and has a can-do attitude Excellent problem-solving skills High attention to detail and the ability to work efficiently under pressure Organised and takes responsibility for their own actions Package: Salary: 32,000 ( 38,000 OTE) Hours: 42.5 hours per week, Monday to Friday - 08:00 to 17:00, Saturday's 08.00 to 12.00 (1 in 2 on rota) Holiday: 22 days per year + bank holidays Benefits: Health cash plan, Subsidised vehicle purchase and aftersales scheme (upon completion of probation)
Jonathan Lee Recruitment Ltd
Whitwick, Leicestershire
Aftermarket Sales Manager - Motorcycles As an iconic Motorcycle brand famous for its history and continued presence in the UK markets, to support their continued market and dealership engagement, they are seeking an Aftersales Manager who will be part of the UK management team and be accountable for Aftersales deliverables in support of Sales, Customer Care, Warranty Resolution, Parts, GMA, Quality, and Continuous Product Improvement. To support continuous motorbike ownership, retention and repurchase, the position engages with senior management at UK company / manufacturing site along with their distributors and dealers, closely collaborating with the respective functional areas of Sales, Marketing, Finance, Operations, Field Teams, Quality, R&D, Engineering, Manufacturing, and Design. The role supports and guides the aftersales operations of the distribution network outside of Responsibilities - Drive a Continuous Improvement ethos through active reporting of warranty and customer concern data back to factory Quality and Product Improvement stakeholders. - Act as the Aftersales ambassador for our clients' brand. - Responsible for all aftersales areas of the business for our clients' brand in support of the distribution channels and dealer networks. - Provide and deploy accessible technical support to the distribution channels and dealer networks. - Be central to managing and developing the warranty process for the brand with all stakeholders. - Work with key partners and internal departments to optimise parts supply through distribution channels to the end user. - Apply relevant aftersales and technical support to accessories and gear businesses e.g. accessories fitment and warranty claim procedure. - Plan, schedule and manage the implementation of technical training for all partners. - Support content development of technical training. - Actively influence the Aftersales Business of the distribution channels in areas of Parts Purchases, Parts Inventory Control, Training, Warranty Expense/Claim Management and Goodwill Management, Consumer Affairs Case Management with Buyback Management, Customer Satisfaction with focus on Owner Retention, Aftersales Profitability and Processes along with general aftersales business operations. - Effective management of all aftersales customer issues. - Provide reports to senior management on key aftersales metrics. - Effective management of the agreed brand aftersales budget and KPI's. - Build, develop, and support the Aftersales team to achieve aftersales deliverables. Competencies - Technical, electrical, and diagnostic experience with motorcycles within dealer or OEM environment. - Demonstrated familiarity with diagnostic tools and varied types of electrical architecture. - Ability to clearly communicate technical explanations, advise, and training. - Strong customer-centric values. - Willingness to travel with occasional overnight stays. - Strong verbal and written, communications, and presentation skills - Strong interpersonal skills - Strong business acumen - Strong organization skills - Ability to effectively manage multiple priorities - Foreign language skills desirable. Qualifications/Experience - 10+ years progressive motorcycle or automotive dealer/OEM experience. - University graduate. - A full UK bike license. - Comprehensive working knowledge of Microsoft Office products. - Familiarity with DMS and Warranty Systems is advantageous. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Jan 09, 2026
Full time
Aftermarket Sales Manager - Motorcycles As an iconic Motorcycle brand famous for its history and continued presence in the UK markets, to support their continued market and dealership engagement, they are seeking an Aftersales Manager who will be part of the UK management team and be accountable for Aftersales deliverables in support of Sales, Customer Care, Warranty Resolution, Parts, GMA, Quality, and Continuous Product Improvement. To support continuous motorbike ownership, retention and repurchase, the position engages with senior management at UK company / manufacturing site along with their distributors and dealers, closely collaborating with the respective functional areas of Sales, Marketing, Finance, Operations, Field Teams, Quality, R&D, Engineering, Manufacturing, and Design. The role supports and guides the aftersales operations of the distribution network outside of Responsibilities - Drive a Continuous Improvement ethos through active reporting of warranty and customer concern data back to factory Quality and Product Improvement stakeholders. - Act as the Aftersales ambassador for our clients' brand. - Responsible for all aftersales areas of the business for our clients' brand in support of the distribution channels and dealer networks. - Provide and deploy accessible technical support to the distribution channels and dealer networks. - Be central to managing and developing the warranty process for the brand with all stakeholders. - Work with key partners and internal departments to optimise parts supply through distribution channels to the end user. - Apply relevant aftersales and technical support to accessories and gear businesses e.g. accessories fitment and warranty claim procedure. - Plan, schedule and manage the implementation of technical training for all partners. - Support content development of technical training. - Actively influence the Aftersales Business of the distribution channels in areas of Parts Purchases, Parts Inventory Control, Training, Warranty Expense/Claim Management and Goodwill Management, Consumer Affairs Case Management with Buyback Management, Customer Satisfaction with focus on Owner Retention, Aftersales Profitability and Processes along with general aftersales business operations. - Effective management of all aftersales customer issues. - Provide reports to senior management on key aftersales metrics. - Effective management of the agreed brand aftersales budget and KPI's. - Build, develop, and support the Aftersales team to achieve aftersales deliverables. Competencies - Technical, electrical, and diagnostic experience with motorcycles within dealer or OEM environment. - Demonstrated familiarity with diagnostic tools and varied types of electrical architecture. - Ability to clearly communicate technical explanations, advise, and training. - Strong customer-centric values. - Willingness to travel with occasional overnight stays. - Strong verbal and written, communications, and presentation skills - Strong interpersonal skills - Strong business acumen - Strong organization skills - Ability to effectively manage multiple priorities - Foreign language skills desirable. Qualifications/Experience - 10+ years progressive motorcycle or automotive dealer/OEM experience. - University graduate. - A full UK bike license. - Comprehensive working knowledge of Microsoft Office products. - Familiarity with DMS and Warranty Systems is advantageous. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Aftersales Manager Franchised Motor Dealership Our client is looking for an experienced Aftersales Manager to lead their established service and parts operation. This is a fantastic opportunity for a driven and ambitious professional who wants to make a real impact within a successful and well supported environment. Salary - 55,000 Basic 75,000 OTE package may vary depending on experience As the Aftersales Manager, you'll be responsible for overseeing the full aftersales function, guiding a team of technicians, service advisors and parts experts to deliver top tier performance and outstanding customer care. Responsibilities will include: Leading, coaching and developing team members to maximise performance and build a strong, engaged culture Reviewing and improving operational processes to drive efficiency, growth and customer satisfaction Managing expenditure and resources in line with business targets to ensure profitability and cost control Setting and monitoring targets that reflect both dealership objectives and manufacturer standards Maintaining compliance and supporting the implementation of effective processes and procedures To be successful in this position, you will need to demonstrate previous experience as an Aftersales Manager within a franchised dealership. The ideal candidate will also offer: A proactive, hands-on leadership style with the ability to motivate and influence Strong communication and customer facing skills Excellent organisational abilities and resilience in a fast paced environment A professional, customer-first attitude and impeccable presentation If you're looking to take the next step in your automotive career and want to join a business where your contribution truly matters, we'd love to hear from you. Apply today for a confidential discussion. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Jan 09, 2026
Full time
Aftersales Manager Franchised Motor Dealership Our client is looking for an experienced Aftersales Manager to lead their established service and parts operation. This is a fantastic opportunity for a driven and ambitious professional who wants to make a real impact within a successful and well supported environment. Salary - 55,000 Basic 75,000 OTE package may vary depending on experience As the Aftersales Manager, you'll be responsible for overseeing the full aftersales function, guiding a team of technicians, service advisors and parts experts to deliver top tier performance and outstanding customer care. Responsibilities will include: Leading, coaching and developing team members to maximise performance and build a strong, engaged culture Reviewing and improving operational processes to drive efficiency, growth and customer satisfaction Managing expenditure and resources in line with business targets to ensure profitability and cost control Setting and monitoring targets that reflect both dealership objectives and manufacturer standards Maintaining compliance and supporting the implementation of effective processes and procedures To be successful in this position, you will need to demonstrate previous experience as an Aftersales Manager within a franchised dealership. The ideal candidate will also offer: A proactive, hands-on leadership style with the ability to motivate and influence Strong communication and customer facing skills Excellent organisational abilities and resilience in a fast paced environment A professional, customer-first attitude and impeccable presentation If you're looking to take the next step in your automotive career and want to join a business where your contribution truly matters, we'd love to hear from you. Apply today for a confidential discussion. Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Job Title: Automotive Programme Manager Location: Farnborough / Hybrid Salary: Competitive with a generous bonus + Company Car Job type : Full time, Permanent Working Hours: 40 Hours Per Week Application Deadline: 31.01.2026 About Us: At The Retail Performance Company (rpc), we support and partner with our clients to deliver exceptional customer experiences. From strategy and customer journey design to data-driven insights and people development, we provide end-to-end solutions that transform businesses and create lasting value. Our mission: to empower people and organisations to deliver outstanding customer experiences every day. The Opportunity: We're looking for a Programme Manager with strong automotive aftersales experience to lead the delivery of key initiatives, including Accessories Sales, Service Retention, and E-commerce development. Please note that is essential for candidates to have Automotive experience to be considered for this role. Experience within Aftersales is also heavily desired but is not essential as training can be provided on this. The role involves-: Tracking performance, generating insights, and working closely with internal teams and dealer networks. A solid understanding of aftersales operations and emerging digital trends is essential Lead & provide coaching for members of the team to ensure effective performance and target achievement at all levels. This will encompass from supporting new processes & adapting to business priorities, to supporting specific teams within the programme to improve results including training needs identification. Regularly align with key stakeholders within the client organisation on relevant performance metrics, related initiatives, & support topics. Excellent client relationship management skills are a must. Lead review meetings with the team's data reporting analyst on performance metrics and ways to improve business results. Ability to interpret dashboard data & KPI metrics to interpret monthly reports, as well as find ways to keep improving the performance dashboard. Identify novel opportunities to enhance team output of sales & customer retention performance within the retailer network and through direct channels. Compile best practices related to key customer support topics & develop innovative business development initiatives. Lead advise the client team on performance strategy & potential process improvements. Provide dynamic project management & stakeholder alignment for on-going projects & developments. Coordinate & lead periodic programme meetings to monitor performance & action plans progress. Ability to communicate clearly and escalate effectively is key. About you: Professional experience: Automotive industry experience is essential Preferably Aftersales experience Experience in business development desired Project management & coordination experience Previous Consulting experience Strong communication and stakeholder management skills Education: Bachelor degree in business or related preferred Language Skills & Licenses: English (native level C2) Full UK Driving Licence Why Join Us? Competitive Salary with Generous Bonus Private Healthcare Medical Cash Plan Life Assurance Note: We do not sponsor visas. Applicants must be eligible to work in the UK. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Customer Success Manager, Client Relationship Executive, Automotive Aftersales, Automotive Sales Support Manager, Customer Sales Support, Automotive Account Executive, Aftersales Account Manager, Sales Project Manager, Sales Support, BDM, Business Development may also be considered for the role.
Jan 09, 2026
Full time
Job Title: Automotive Programme Manager Location: Farnborough / Hybrid Salary: Competitive with a generous bonus + Company Car Job type : Full time, Permanent Working Hours: 40 Hours Per Week Application Deadline: 31.01.2026 About Us: At The Retail Performance Company (rpc), we support and partner with our clients to deliver exceptional customer experiences. From strategy and customer journey design to data-driven insights and people development, we provide end-to-end solutions that transform businesses and create lasting value. Our mission: to empower people and organisations to deliver outstanding customer experiences every day. The Opportunity: We're looking for a Programme Manager with strong automotive aftersales experience to lead the delivery of key initiatives, including Accessories Sales, Service Retention, and E-commerce development. Please note that is essential for candidates to have Automotive experience to be considered for this role. Experience within Aftersales is also heavily desired but is not essential as training can be provided on this. The role involves-: Tracking performance, generating insights, and working closely with internal teams and dealer networks. A solid understanding of aftersales operations and emerging digital trends is essential Lead & provide coaching for members of the team to ensure effective performance and target achievement at all levels. This will encompass from supporting new processes & adapting to business priorities, to supporting specific teams within the programme to improve results including training needs identification. Regularly align with key stakeholders within the client organisation on relevant performance metrics, related initiatives, & support topics. Excellent client relationship management skills are a must. Lead review meetings with the team's data reporting analyst on performance metrics and ways to improve business results. Ability to interpret dashboard data & KPI metrics to interpret monthly reports, as well as find ways to keep improving the performance dashboard. Identify novel opportunities to enhance team output of sales & customer retention performance within the retailer network and through direct channels. Compile best practices related to key customer support topics & develop innovative business development initiatives. Lead advise the client team on performance strategy & potential process improvements. Provide dynamic project management & stakeholder alignment for on-going projects & developments. Coordinate & lead periodic programme meetings to monitor performance & action plans progress. Ability to communicate clearly and escalate effectively is key. About you: Professional experience: Automotive industry experience is essential Preferably Aftersales experience Experience in business development desired Project management & coordination experience Previous Consulting experience Strong communication and stakeholder management skills Education: Bachelor degree in business or related preferred Language Skills & Licenses: English (native level C2) Full UK Driving Licence Why Join Us? Competitive Salary with Generous Bonus Private Healthcare Medical Cash Plan Life Assurance Note: We do not sponsor visas. Applicants must be eligible to work in the UK. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Customer Success Manager, Client Relationship Executive, Automotive Aftersales, Automotive Sales Support Manager, Customer Sales Support, Automotive Account Executive, Aftersales Account Manager, Sales Project Manager, Sales Support, BDM, Business Development may also be considered for the role.
About The Role SALARY: Up to £90,000 pa dependent on experience LOCATION: Brunswick Court, Milton Keynes, Buckinghamshire HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office and flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent - 35 hours per week CLOSING DATE: 21st January 2026 We reserve the right to close the advert earlier if we receive a high volume of applications. Are you ready to lead a team that shapes the future of retail customer service for some of the world's most iconic automotive brands? At Volkswagen Financial Services UK, we're not just about cars - we're about creating exceptional customer journeys that enable long term brand loyalty. As the Head of Customer Services, you'll be at the forefront of delivering innovative, customer centric solutions that set industry standards and inspire loyalty. This is your opportunity to make a real impact, driving transformation and excellence in a dynamic, diverse and performance driven business. We need you to provide strong leadership and strategic direction across our Customer Service teams in our Milton Keynes headquarters and for our Outsourced services. If you're a customer orientated, people driven leader who thrives on collaboration and teamwork, then read on. This is certified role under the Senior Manager and Certification Regime meaning the successful candidate is required to comply with the FCA's conduct rules. What you'll be doing: Inspire and Lead: Drive Customer Services performance by hitting key KPIs and KRIs, while building a strong leadership team that motivates employees to deliver exceptional customer outcomes aligned with strategic goals and regulatory requirements. Own Supplier Partnerships: Take charge of outsourced partner relationships-overseeing performance, quality, scheduling, budgets, and ensuring contractual compliance. Solve Complex Challenges: Handle escalated customer issues with a focus on root cause analysis and problem-solving to prevent repeat problems, improve satisfaction, boost retention, and reduce costs. Collaborate with improvement teams to eliminate dissatisfaction and feed insights into risk committees. Ensure Regulatory Excellence: Manage escalated complaints within FCA timelines, ensuring compliance and smooth handoffs to second line teams. Oversee goodwill gestures and redress payments to resolve issues effectively while balancing customer satisfaction and business objectives. Drive Continuous Improvement: Identify opportunities to enhance customer outcomes, improve commercial performance, and deliver operational efficiencies through smarter processes, demand reduction, and productivity gains. Empower Your Team: Regularly review performance, coach managers, and ensure everyone understands how their role contributes to the bigger picture. Champion Innovation: Foster an inclusive environment where ideas thrive-encouraging process improvements, leveraging competitor insights, and creating efficiencies that elevate both customer and colleague experiences. Be the Voice of Excellence: Act as a true ambassador for customer service, shaping strategies that set the standard for outstanding delivery. Full job description available on request. What you'll bring: You'll be an experienced leader, ideally within a Financial Services or Automotive contact centre environment. You'll have a passion for customer service with the ability to engage with a large number of direct/indirect reports and pass that passion onto them. Essential experience & skills Extensive management/senior management experience within a customer-facing environment. Significant experience of outsource and supplier management Experience of implementing and managing risk, financial/budget management. Significant experience in people management and effective team leadership. Experience of operating in both B2C and B2B environments Significant experience within the regulated Financial Services and/or relevant Automotive sector(s) Understanding and experience of relevant regulatory requirements Ability to lead, coach, motivate and develop people, creating a widespread commitment to achieving business goals and understanding risk culture of the business. Demonstrates energy and drive to question existing approaches, take the initiative, and be dedicated to driving improvement. Proven ability to effectively plan the workload in a demanding and customer focused sales and/or customer service environment to maximise delivery of business objectives. Ability to motivate and lead a team circa: 85 internally and 300+ externally Highly motivated and organised. What's in it for you? Bonus: Discretionary 25% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes : Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance, access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. About Us Why join VWFS UK? You'll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role. The Head Customer Services is a 'Certified' /Senior Manager role under the Senior Manager and Certification Regime (SMCR) and the role holder is required to comply with the FCA's Conduct Rules. A mandatory requirement of the SMCR is for VWFS to certify that the role holder is fit and proper to perform the duties on an ongoing basis.
Jan 09, 2026
Full time
About The Role SALARY: Up to £90,000 pa dependent on experience LOCATION: Brunswick Court, Milton Keynes, Buckinghamshire HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office and flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent - 35 hours per week CLOSING DATE: 21st January 2026 We reserve the right to close the advert earlier if we receive a high volume of applications. Are you ready to lead a team that shapes the future of retail customer service for some of the world's most iconic automotive brands? At Volkswagen Financial Services UK, we're not just about cars - we're about creating exceptional customer journeys that enable long term brand loyalty. As the Head of Customer Services, you'll be at the forefront of delivering innovative, customer centric solutions that set industry standards and inspire loyalty. This is your opportunity to make a real impact, driving transformation and excellence in a dynamic, diverse and performance driven business. We need you to provide strong leadership and strategic direction across our Customer Service teams in our Milton Keynes headquarters and for our Outsourced services. If you're a customer orientated, people driven leader who thrives on collaboration and teamwork, then read on. This is certified role under the Senior Manager and Certification Regime meaning the successful candidate is required to comply with the FCA's conduct rules. What you'll be doing: Inspire and Lead: Drive Customer Services performance by hitting key KPIs and KRIs, while building a strong leadership team that motivates employees to deliver exceptional customer outcomes aligned with strategic goals and regulatory requirements. Own Supplier Partnerships: Take charge of outsourced partner relationships-overseeing performance, quality, scheduling, budgets, and ensuring contractual compliance. Solve Complex Challenges: Handle escalated customer issues with a focus on root cause analysis and problem-solving to prevent repeat problems, improve satisfaction, boost retention, and reduce costs. Collaborate with improvement teams to eliminate dissatisfaction and feed insights into risk committees. Ensure Regulatory Excellence: Manage escalated complaints within FCA timelines, ensuring compliance and smooth handoffs to second line teams. Oversee goodwill gestures and redress payments to resolve issues effectively while balancing customer satisfaction and business objectives. Drive Continuous Improvement: Identify opportunities to enhance customer outcomes, improve commercial performance, and deliver operational efficiencies through smarter processes, demand reduction, and productivity gains. Empower Your Team: Regularly review performance, coach managers, and ensure everyone understands how their role contributes to the bigger picture. Champion Innovation: Foster an inclusive environment where ideas thrive-encouraging process improvements, leveraging competitor insights, and creating efficiencies that elevate both customer and colleague experiences. Be the Voice of Excellence: Act as a true ambassador for customer service, shaping strategies that set the standard for outstanding delivery. Full job description available on request. What you'll bring: You'll be an experienced leader, ideally within a Financial Services or Automotive contact centre environment. You'll have a passion for customer service with the ability to engage with a large number of direct/indirect reports and pass that passion onto them. Essential experience & skills Extensive management/senior management experience within a customer-facing environment. Significant experience of outsource and supplier management Experience of implementing and managing risk, financial/budget management. Significant experience in people management and effective team leadership. Experience of operating in both B2C and B2B environments Significant experience within the regulated Financial Services and/or relevant Automotive sector(s) Understanding and experience of relevant regulatory requirements Ability to lead, coach, motivate and develop people, creating a widespread commitment to achieving business goals and understanding risk culture of the business. Demonstrates energy and drive to question existing approaches, take the initiative, and be dedicated to driving improvement. Proven ability to effectively plan the workload in a demanding and customer focused sales and/or customer service environment to maximise delivery of business objectives. Ability to motivate and lead a team circa: 85 internally and 300+ externally Highly motivated and organised. What's in it for you? Bonus: Discretionary 25% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes : Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance, access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. About Us Why join VWFS UK? You'll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role. The Head Customer Services is a 'Certified' /Senior Manager role under the Senior Manager and Certification Regime (SMCR) and the role holder is required to comply with the FCA's Conduct Rules. A mandatory requirement of the SMCR is for VWFS to certify that the role holder is fit and proper to perform the duties on an ongoing basis.
Are you a hands-on, customer-focused leader who thrives in a fast-paced automotive environment? We're looking for a Regional Aftersales Manager to oversee our retailer network across the North of England and Scotland. This is a high-impact role where you'll drive customer experience, dealer performance, and aftersales growth across your region. You'll be at the heart of a growing network, influencing customer satisfaction, dealer performance, and brand reputation. It's a hands-on, varied role where no two days are the same - perfect for someone who thrives on responsibility and making a visible impact. TITLE : Regional Aftersales Manager Salary : Competitive + Benefits+ Company Car Sector : Automotive Location: West London Language : Englis Work style: Office based role Duties: Manage and support dealer relationships across your region - helping them meet targets, improve service, and resolve issues quickly. Take ownership of customer complaints and complex cases, ensuring swift resolutions and a great experience. Support technical and warranty teams by coordinating dealer queries and helping implement solutions. Conduct regular dealer audits to make sure aftersales standards are met, traveling extensively across your region. Monitor dealer performance via balance scorecards and other KPIs, tracking trends and driving improvements. Represent the brand at events, conferences, and training programs - becoming a true ambassador for aftersales excellence. Recruitment Proven experience in a similar OEM or retailer group aftersales management role. Strong relationship-building skills - you'll be dealing with both dealers and internal stakeholders regularly. Comfortable handling complex customer complaints and driving dealer action. Experience with dealer KPIs and balance scorecards is a plus. Proficient in Microsoft Office and reporting/data analysis tools. Full and clean driving license - travel across the region is part of the role. Calm, adaptable, and able to prioritise in a fast-moving environment.
Jan 09, 2026
Full time
Are you a hands-on, customer-focused leader who thrives in a fast-paced automotive environment? We're looking for a Regional Aftersales Manager to oversee our retailer network across the North of England and Scotland. This is a high-impact role where you'll drive customer experience, dealer performance, and aftersales growth across your region. You'll be at the heart of a growing network, influencing customer satisfaction, dealer performance, and brand reputation. It's a hands-on, varied role where no two days are the same - perfect for someone who thrives on responsibility and making a visible impact. TITLE : Regional Aftersales Manager Salary : Competitive + Benefits+ Company Car Sector : Automotive Location: West London Language : Englis Work style: Office based role Duties: Manage and support dealer relationships across your region - helping them meet targets, improve service, and resolve issues quickly. Take ownership of customer complaints and complex cases, ensuring swift resolutions and a great experience. Support technical and warranty teams by coordinating dealer queries and helping implement solutions. Conduct regular dealer audits to make sure aftersales standards are met, traveling extensively across your region. Monitor dealer performance via balance scorecards and other KPIs, tracking trends and driving improvements. Represent the brand at events, conferences, and training programs - becoming a true ambassador for aftersales excellence. Recruitment Proven experience in a similar OEM or retailer group aftersales management role. Strong relationship-building skills - you'll be dealing with both dealers and internal stakeholders regularly. Comfortable handling complex customer complaints and driving dealer action. Experience with dealer KPIs and balance scorecards is a plus. Proficient in Microsoft Office and reporting/data analysis tools. Full and clean driving license - travel across the region is part of the role. Calm, adaptable, and able to prioritise in a fast-moving environment.
MET Technician Crawley Salary - 50,000 ( 57,000 OTE) Ref: 29768 We are currently recruiting for a fully qualified, MET Technician for a reputable body shop based in Crawley. This opportunity for an MET Technician has come about due to the high volume of work that the site now has and we are looking for an MET Technician who wants to earn well and really get involved in a busy, thriving site. Preference for ATA but not essential. We need an MET Technician with relevant mechanical qualification preferably with an MET ATA accreditation. Someone with a good knowledge of wheel alignment will also be preferable but not essential. Due to the high volume of work and quality of vehicles we need someone who can work at a high pace but keep standards high. Preferably we want someone from a Bodyshop background looking for a new challenge but if you are a technician who can show the right level of expertise then we will be interested in hearing from you. Role: Mechanical, Electrical, Trim and body work on allocated Jobs, Panel replacement and Re-alignment to manufacturer gapping and specification Vehicle diagnostics, fault clearing and fault finding, Removing, refitting radiators and air conditioning repair and Re-gas Panel Straightening and Filling Suspension components replacement, repairs and wheel alignment ADAS calibration (training will be provided) To identify additional repair work and liaise with the VDA. Requirements: Fully qualified MET Vehicle Technician Experience working within a bodyshop is essential Must hold a Full UK driving licence You must have experience within the Bodyshop as a MET / Vehicle Technician. Having city & guilds, NVQ or ATA would be ideal but not essential as experience & quality is key. Candidates with 5 years' experience in a similar role will be of particular interest. Octane Recruitment STHBS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Panel Beater, Panel Technician, Paint Sprayer, Paint Technician, MET Technician, SMART Repair Technician, Cosmetic Repair Technician, ADR Technician, Bodyshop Estimator, Vehicle Damage Assessor, VDA, Bodyshop Manager, Assistant Bodyshop Manager Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Jan 08, 2026
Full time
MET Technician Crawley Salary - 50,000 ( 57,000 OTE) Ref: 29768 We are currently recruiting for a fully qualified, MET Technician for a reputable body shop based in Crawley. This opportunity for an MET Technician has come about due to the high volume of work that the site now has and we are looking for an MET Technician who wants to earn well and really get involved in a busy, thriving site. Preference for ATA but not essential. We need an MET Technician with relevant mechanical qualification preferably with an MET ATA accreditation. Someone with a good knowledge of wheel alignment will also be preferable but not essential. Due to the high volume of work and quality of vehicles we need someone who can work at a high pace but keep standards high. Preferably we want someone from a Bodyshop background looking for a new challenge but if you are a technician who can show the right level of expertise then we will be interested in hearing from you. Role: Mechanical, Electrical, Trim and body work on allocated Jobs, Panel replacement and Re-alignment to manufacturer gapping and specification Vehicle diagnostics, fault clearing and fault finding, Removing, refitting radiators and air conditioning repair and Re-gas Panel Straightening and Filling Suspension components replacement, repairs and wheel alignment ADAS calibration (training will be provided) To identify additional repair work and liaise with the VDA. Requirements: Fully qualified MET Vehicle Technician Experience working within a bodyshop is essential Must hold a Full UK driving licence You must have experience within the Bodyshop as a MET / Vehicle Technician. Having city & guilds, NVQ or ATA would be ideal but not essential as experience & quality is key. Candidates with 5 years' experience in a similar role will be of particular interest. Octane Recruitment STHBS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Panel Beater, Panel Technician, Paint Sprayer, Paint Technician, MET Technician, SMART Repair Technician, Cosmetic Repair Technician, ADR Technician, Bodyshop Estimator, Vehicle Damage Assessor, VDA, Bodyshop Manager, Assistant Bodyshop Manager Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Assistant Automotive Service Manager - West London Strong OTE £45k+ Negotiable depending on experience Monday to Friday 8.30am to 5.00pm - Weekends on rota An established automotive business in West London is seeking an experienced Assistant Aftersales Manager / Senior Service Advisor to support the day-to-day running of a busy aftersales department. This role is ideal for a Senior Service Advisor or Workshop Controller who is working towards a Service Manager or Aftersales Manager career path and is ready to take on more operational responsibility. This is a hands-on, visible role within the dealership, supporting both front-of-house and workshop teams while helping drive performance, customer satisfaction and operational standards. The Role Supporting the Aftersales Manager / Service Manager with daily aftersales operations Managing and supporting Service Advisors and overseeing workshop flow Assisting with KPI performance, productivity, upsell and customer satisfaction targets Handling escalated customer queries and complaints professionally Supporting audit standards, compliance and brand processes Acting as a key link between service advisors, technicians and management Ensuring a smooth and consistent customer journey from booking to handover About You Previous experience as a Senior Service Advisor, Assistant Service Manager or Workshop Controller Strong customer handling, leadership and people management skills Commercially aware with a focus on quality, efficiency and profitability Confident working in a fast-paced main dealer or large independent environment Motivated by progression towards a Service Manager / Aftersales Manager role What s On Offer Competitive basic salary, negotiable depending on experience Strong OTE potential Stable, well-established dealer group Clear career progression within aftersales management Supportive environment with exposure to full aftersales operations Assistant Aftersales Manager, Assistant Service Manager, Senior Service Advisor, Workshop Controller, Service Manager progression, Aftersales Management, Main Dealer Aftersales, Service Advisor Manager, Automotive Aftersales
Jan 08, 2026
Full time
Assistant Automotive Service Manager - West London Strong OTE £45k+ Negotiable depending on experience Monday to Friday 8.30am to 5.00pm - Weekends on rota An established automotive business in West London is seeking an experienced Assistant Aftersales Manager / Senior Service Advisor to support the day-to-day running of a busy aftersales department. This role is ideal for a Senior Service Advisor or Workshop Controller who is working towards a Service Manager or Aftersales Manager career path and is ready to take on more operational responsibility. This is a hands-on, visible role within the dealership, supporting both front-of-house and workshop teams while helping drive performance, customer satisfaction and operational standards. The Role Supporting the Aftersales Manager / Service Manager with daily aftersales operations Managing and supporting Service Advisors and overseeing workshop flow Assisting with KPI performance, productivity, upsell and customer satisfaction targets Handling escalated customer queries and complaints professionally Supporting audit standards, compliance and brand processes Acting as a key link between service advisors, technicians and management Ensuring a smooth and consistent customer journey from booking to handover About You Previous experience as a Senior Service Advisor, Assistant Service Manager or Workshop Controller Strong customer handling, leadership and people management skills Commercially aware with a focus on quality, efficiency and profitability Confident working in a fast-paced main dealer or large independent environment Motivated by progression towards a Service Manager / Aftersales Manager role What s On Offer Competitive basic salary, negotiable depending on experience Strong OTE potential Stable, well-established dealer group Clear career progression within aftersales management Supportive environment with exposure to full aftersales operations Assistant Aftersales Manager, Assistant Service Manager, Senior Service Advisor, Workshop Controller, Service Manager progression, Aftersales Management, Main Dealer Aftersales, Service Advisor Manager, Automotive Aftersales
Assistant Aftersales Manager Franchised Motor Dealership - Wembley area, London Our client is looking to appoint an experienced Assistant Aftersales Manager to join their established and successful team. Package Details: 37,440 Basic plus bonus 45 hours a week, between the hours of 7am to 6pm 1 in 4 Saturdays between the hours of 8am to 1pm This is an excellent opportunity for an Assistant Aftersales Manager who will support the Aftersales Manager in overseeing the people and day-to-day operations of the Service Department. You will play a key role in anticipating and identifying customer needs, maximising the use of available resources, and ensuring the department operates efficiently and effectively. The role also involves motivating and supporting the team to achieve business objectives while consistently delivering an exceptional customer experience. The ideal candidate will: Lead by example Have previous experience within a main dealer environment Be self-motivated, committed, and driven Have team leadership experience with a proven track record of success Demonstrate a strong focus on customer service excellence In return, the role offers a competitive salary, structured training and development, genuine job security and clear opportunities for career progression. The benefits package includes: Industry-leading rewards package 33 days annual leave (including bank holidays), plus an annual leave purchase and sale scheme Pension scheme and life assurance Manufacturer vehicle purchase scheme Discounts on service, bodyshop, and parts One paid day per year to volunteer for a charity of your choice Cycle to work purchase scheme Access to the Perks at Work discount platform Sound like the role for you? Apply today with an updated CV and we'll have a conversation! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Jan 08, 2026
Full time
Assistant Aftersales Manager Franchised Motor Dealership - Wembley area, London Our client is looking to appoint an experienced Assistant Aftersales Manager to join their established and successful team. Package Details: 37,440 Basic plus bonus 45 hours a week, between the hours of 7am to 6pm 1 in 4 Saturdays between the hours of 8am to 1pm This is an excellent opportunity for an Assistant Aftersales Manager who will support the Aftersales Manager in overseeing the people and day-to-day operations of the Service Department. You will play a key role in anticipating and identifying customer needs, maximising the use of available resources, and ensuring the department operates efficiently and effectively. The role also involves motivating and supporting the team to achieve business objectives while consistently delivering an exceptional customer experience. The ideal candidate will: Lead by example Have previous experience within a main dealer environment Be self-motivated, committed, and driven Have team leadership experience with a proven track record of success Demonstrate a strong focus on customer service excellence In return, the role offers a competitive salary, structured training and development, genuine job security and clear opportunities for career progression. The benefits package includes: Industry-leading rewards package 33 days annual leave (including bank holidays), plus an annual leave purchase and sale scheme Pension scheme and life assurance Manufacturer vehicle purchase scheme Discounts on service, bodyshop, and parts One paid day per year to volunteer for a charity of your choice Cycle to work purchase scheme Access to the Perks at Work discount platform Sound like the role for you? Apply today with an updated CV and we'll have a conversation! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Sales & Technical Manager Location: UK (nationwide role with regular travel to customer sites) Employment Type: Full-time A well-established, family-run business operating within the UK poultry and agricultural equipment sector is seeking a Sales & Technical Manager to support continued growth. The company has a long-standing reputation for technical expertise, practical solutions, and strong, long-term relationships with poultry producers across the UK. Role Overview The Sales & Technical Manager role combines technical knowledge with customer-facing sales responsibilities. The successful candidate will work closely with poultry producers to understand their operational requirements, recommend suitable equipment solutions, and manage projects from initial enquiry through to installation and ongoing support. This position is ideal for someone with hands-on poultry experience who enjoys building relationships and providing practical, value-added solutions. Key ResponsibilitiesSales & Customer Relationships Develop and maintain strong, long-term relationships with poultry producers and industry partners Act as a trusted advisor, offering tailored solutions to meet individual farm requirements Prepare and present quotations, proposals, and technical specifications Identify new business opportunities and contribute to company growth Attend farm visits, industry events, and exhibitions as required Technical Support & Project Management Provide technical guidance on poultry equipment systems, including lighting, ventilation, climate control, and housing equipment Support customers through system design, installation planning, and commissioning Liaise with suppliers, installers, and internal teams to ensure smooth project delivery Assist with troubleshooting, system upgrades, and aftersales technical support Ensure solutions meet welfare standards, efficiency targets, and operational needs Planning & Coordination Support installation planning, including site assessments and scheduling Coordinate timelines, site readiness, and customer communication Maintain accurate records of customer interactions, quotations, and live projects Skills & Experience Proven experience in poultry production, poultry equipment, or agricultural technology Strong technical understanding of poultry systems and on-farm operations Excellent communication and interpersonal skills Customer-focused, consultative sales approach Ability to manage multiple projects and priorities Full UK driving licence Salary & Benefits Salary: £40,000-£50,000 per annum, dependent on experience Bonus: Performance-related bonus scheme Car Allowance: Provided Pension: Company pension scheme Other: Long-term career opportunity within a stable, well-respected business
Jan 08, 2026
Full time
Sales & Technical Manager Location: UK (nationwide role with regular travel to customer sites) Employment Type: Full-time A well-established, family-run business operating within the UK poultry and agricultural equipment sector is seeking a Sales & Technical Manager to support continued growth. The company has a long-standing reputation for technical expertise, practical solutions, and strong, long-term relationships with poultry producers across the UK. Role Overview The Sales & Technical Manager role combines technical knowledge with customer-facing sales responsibilities. The successful candidate will work closely with poultry producers to understand their operational requirements, recommend suitable equipment solutions, and manage projects from initial enquiry through to installation and ongoing support. This position is ideal for someone with hands-on poultry experience who enjoys building relationships and providing practical, value-added solutions. Key ResponsibilitiesSales & Customer Relationships Develop and maintain strong, long-term relationships with poultry producers and industry partners Act as a trusted advisor, offering tailored solutions to meet individual farm requirements Prepare and present quotations, proposals, and technical specifications Identify new business opportunities and contribute to company growth Attend farm visits, industry events, and exhibitions as required Technical Support & Project Management Provide technical guidance on poultry equipment systems, including lighting, ventilation, climate control, and housing equipment Support customers through system design, installation planning, and commissioning Liaise with suppliers, installers, and internal teams to ensure smooth project delivery Assist with troubleshooting, system upgrades, and aftersales technical support Ensure solutions meet welfare standards, efficiency targets, and operational needs Planning & Coordination Support installation planning, including site assessments and scheduling Coordinate timelines, site readiness, and customer communication Maintain accurate records of customer interactions, quotations, and live projects Skills & Experience Proven experience in poultry production, poultry equipment, or agricultural technology Strong technical understanding of poultry systems and on-farm operations Excellent communication and interpersonal skills Customer-focused, consultative sales approach Ability to manage multiple projects and priorities Full UK driving licence Salary & Benefits Salary: £40,000-£50,000 per annum, dependent on experience Bonus: Performance-related bonus scheme Car Allowance: Provided Pension: Company pension scheme Other: Long-term career opportunity within a stable, well-respected business
Depot Manager Job Title - Depot Manager / Aftersales Manager / Service Manager Location - Nottinghamshire Salary - 65000 per annum + Car + Bonus + Benefits My client is a large commercial vehicle operation in the Nottinghamshire area. They are currently seeking an experience Depot Manager / Aftersales Manager / Service Manager to join their team. Depot Manager / Aftersales Manager / Service Manager Role Summary and experience For this role you will need extensive experience in running a large Service/Aftersales department within a commercial vehicle dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained. You will lead and motivate a large team and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results. You will initiate regular communication with and between team members as well as conducting performance appraisals to maintain effective development plans. You will work closely with Compliance to ensure all Health and Safety and environmental issues requirements. Depot Manager / Aftersales Manager / Service Manager Requirements The successful candidate will have completed training in a commercial / technical / profession within the commercial vehicle industry and have experience in an operations service industry with high customer expectations. Have a solid professional experience in management, leading teams and dealing with both customers and suppliers. Be willing to train and take responsibility for the multi brands we represent. Demonstrate a basic knowledge of legal statutory requirements relating to health and safety and the environment You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. Depot Manager / Aftersales Manager / Service Manager Benefits Company Car Company Sick Pay Scheme Enhanced Contribution Pension Death in Service Cycle to Work Scheme Enhanced Maternity and Paternity Benefits Increased Holiday Allowance with Service If you are interested in this Depot Manager / Aftersales Manager / Service Manager role please contact John Barnes at Holt Recruitment on (phone number removed) or send your CV via this advert.
Jan 08, 2026
Full time
Depot Manager Job Title - Depot Manager / Aftersales Manager / Service Manager Location - Nottinghamshire Salary - 65000 per annum + Car + Bonus + Benefits My client is a large commercial vehicle operation in the Nottinghamshire area. They are currently seeking an experience Depot Manager / Aftersales Manager / Service Manager to join their team. Depot Manager / Aftersales Manager / Service Manager Role Summary and experience For this role you will need extensive experience in running a large Service/Aftersales department within a commercial vehicle dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained. You will lead and motivate a large team and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results. You will initiate regular communication with and between team members as well as conducting performance appraisals to maintain effective development plans. You will work closely with Compliance to ensure all Health and Safety and environmental issues requirements. Depot Manager / Aftersales Manager / Service Manager Requirements The successful candidate will have completed training in a commercial / technical / profession within the commercial vehicle industry and have experience in an operations service industry with high customer expectations. Have a solid professional experience in management, leading teams and dealing with both customers and suppliers. Be willing to train and take responsibility for the multi brands we represent. Demonstrate a basic knowledge of legal statutory requirements relating to health and safety and the environment You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. Depot Manager / Aftersales Manager / Service Manager Benefits Company Car Company Sick Pay Scheme Enhanced Contribution Pension Death in Service Cycle to Work Scheme Enhanced Maternity and Paternity Benefits Increased Holiday Allowance with Service If you are interested in this Depot Manager / Aftersales Manager / Service Manager role please contact John Barnes at Holt Recruitment on (phone number removed) or send your CV via this advert.
We are recruiting on behalf of our Client for the position of Aftersales Manager in Chiswick, West London. This is a prestigious opportunity for an experienced Aftersales Manager to oversee the operations of a reputable automotive dealership, delivering operational excellence and driving profitability. Our Client seeks a motivated professional committed to elevating customer satisfaction and team performance within a fast-paced environment. Benefits: A competitive basic salary of up to 60,000 per annum, with potential bonuses taking OTE to approximately 75,000. Company car allowance. Working hours Monday to Friday, 8:00 am to 6:00 pm, with alternate Saturday mornings on a rota. 32 days annual leave, inclusive of bank holidays. Access to an employee benefits portal offering retail and hospitality discounts. Family-friendly policies, including enhanced maternity, paternity, and adoptive leave. Employee assistance programme. Interest-free vehicle purchase loans and maintenance discounts. Long service awards and staff referral bonuses. Life assurance cover. Duties: Lead and manage the workshop, service, and parts departments to meet and exceed sales and profit targets. Motivate, support, and develop a team comprising technicians, service advisors, parts advisors, and drivers. Drive initiatives to improve customer satisfaction and department performance. Analyse performance reports and implement strategies to increase efficiency and profitability. Ensure compliance with all health and safety regulations, environmental policies, and waste management procedures. Manage departmental budgets and provide regular performance updates to senior management. Candidate Specification: Proven experience as an Aftersales Manager or Service Manager within the automotive industry. Strong leadership skills with the ability to motivate and develop teams effectively. Comprehensive understanding of vehicle maintenance, repairs, and workshop operations. Excellent communication, negotiation, and problem-solving abilities. Methodical in workload management and prioritisation. Confident in managing budgets and maximising departmental profitability. Our Client is seeking a dedicated Aftersales Manager who is passionate about automotive aftersales and eager to advance their career within a reputable dealership. If you possess the required experience and are committed to delivering exceptional service standards, we encourage you to apply. To discuss this opportunity further or find out about additional motor trade roles, please contact our Automotive Recruitment Consultant, Liam Buffenbarger, at Perfect Placement.
Jan 08, 2026
Full time
We are recruiting on behalf of our Client for the position of Aftersales Manager in Chiswick, West London. This is a prestigious opportunity for an experienced Aftersales Manager to oversee the operations of a reputable automotive dealership, delivering operational excellence and driving profitability. Our Client seeks a motivated professional committed to elevating customer satisfaction and team performance within a fast-paced environment. Benefits: A competitive basic salary of up to 60,000 per annum, with potential bonuses taking OTE to approximately 75,000. Company car allowance. Working hours Monday to Friday, 8:00 am to 6:00 pm, with alternate Saturday mornings on a rota. 32 days annual leave, inclusive of bank holidays. Access to an employee benefits portal offering retail and hospitality discounts. Family-friendly policies, including enhanced maternity, paternity, and adoptive leave. Employee assistance programme. Interest-free vehicle purchase loans and maintenance discounts. Long service awards and staff referral bonuses. Life assurance cover. Duties: Lead and manage the workshop, service, and parts departments to meet and exceed sales and profit targets. Motivate, support, and develop a team comprising technicians, service advisors, parts advisors, and drivers. Drive initiatives to improve customer satisfaction and department performance. Analyse performance reports and implement strategies to increase efficiency and profitability. Ensure compliance with all health and safety regulations, environmental policies, and waste management procedures. Manage departmental budgets and provide regular performance updates to senior management. Candidate Specification: Proven experience as an Aftersales Manager or Service Manager within the automotive industry. Strong leadership skills with the ability to motivate and develop teams effectively. Comprehensive understanding of vehicle maintenance, repairs, and workshop operations. Excellent communication, negotiation, and problem-solving abilities. Methodical in workload management and prioritisation. Confident in managing budgets and maximising departmental profitability. Our Client is seeking a dedicated Aftersales Manager who is passionate about automotive aftersales and eager to advance their career within a reputable dealership. If you possess the required experience and are committed to delivering exceptional service standards, we encourage you to apply. To discuss this opportunity further or find out about additional motor trade roles, please contact our Automotive Recruitment Consultant, Liam Buffenbarger, at Perfect Placement.
