52 jobs found

BRCGS & Compliance Coordinator (On-site) Salary: £35,000 per annum (37.5 hours per week) Location: Swindon Our client, a well-established and growing organisation, is currently seeking a dedicated BRCGS & Compliance Coordinator to support the ongoing development, implementation, and maintenance of the Quality Management System (QMS) and ensure compliance with BRCGS and regulatory standards. The successful candidate will play a key role in maintaining operational compliance, monitoring quality performance, conducting audits, and ensuring services meet both legal requirements and customer expectations. This role will act as the primary contact for BRCGS compliance, working cross-functionally with operational teams, suppliers, and customers to drive continuous improvement and maintain certification. The position will also support administrative operations, internal systems coordination, and quality reporting, ensuring effective governance and high service standards across the business. This is an excellent opportunity for a compliance professional to play a key role in maintaining quality standards, driving continuous improvement, and supporting operational excellence within a fast-paced environment. Key Responsibilities Maintain and develop the BRCGS framework across the operation and support ongoing certification Monitor and improve the Quality Management System (QMS) and compliance processes Act as the primary internal and external contact for BRCGS and compliance matters Analyse quality performance data and produce reports against key indicators Ensure compliance with national and international standards, legislation, and customer requirements Coordinate quality procedures, documentation, and internal audits Investigate and respond to customer complaints, corrective actions, and compliance queries Deliver quality and compliance training to staff where required Liaise with customers, suppliers, and service providers to ensure service specifications are met Support operational teams in maintaining health & safety, environmental, and quality standards Provide administrative coordination to ensure smooth operational processes Essential Lead Auditor or Internal Auditor certification from a recognised institute (BRCGS or ISO accredited) HACCP Level 3 certification Experience working with BRCGS standards and compliance systems Knowledge of Quality Management Systems (QMS) Experience supporting audits, compliance monitoring, and documentation control Strong analytical and reporting skills Ability to interpret regulatory standards and customer specifications Excellent communication and stakeholder management skills Ability to train staff members on standards and compliance requirements and conduct post-training gap analysis Strong organisation and attention to detail Proficiency in Microsoft Office (Excel, Word, reporting tools) Ability to work cross-functionally with operations, suppliers, and customers Desirable Previous experience within logistics, warehousing, or supply chain operations Experience implementing or maintaining BRCGS certification Knowledge of health & safety compliance requirements Experience delivering training on quality procedures or compliance standards Experience working with compliance audits and corrective action processes

Job Title: Business Support Administrator (Estates) Location: Mason Court, Hillborough Road, Olton, B27 6PF Salary: 19,641 per annum Job Type: Part time, Permanent (28 hours) Working Hours: Monday - Friday SJMT is a family of charities & community of people supporting those most in need in the West Midlands. We want everyone, regardless of age or circumstances, to feel secure, have opportunities and to thrive. The services provided include: Safe, affordable and well-maintained alms-housing Residential and extra care Community and housing related support Services to advance the opportunities of children and young people in need Everything we do is rooted in our 370-year history and driven by their vision for the future. Purpose of the role: To provide high quality administrative support to the Estates department , and to act as the first point of contact for residents reporting maintenance queries and requests. The role will be based alongside the Trust Business Support Team based within the Main Reception area and will also support with daily operations and front of house activities for the Trust. Main Duties and Responsibilities: Estates Business Support Function Manning the repairs inbox and phoneline to be the first point of contact for residents raising maintenance requests. Raising, updating and closing of reactive, PPM and scheduled job requests using the Housing management system, ensuring that all reactive requests raised on the helpdesk have the correct priority assigned. Working closely with the Property Services Manager, and liaising with residents, to arrange access for maintenance operatives and contractors to carry out works Recording voids statistics for SJMT and ensuring this is accessible to the relevant departments Day to day monitoring of maintenance job ticket logs and liaising with the Property Services Manager regarding outstanding jobs. Coordinating a purchase order log process, raising purchase orders for approval, updating budget monitoring spreadsheets accordingly. Monitoring the Planned Maintenance mailbox, filing service sheets and work records and working with the Responsive Repairs Manager to arrange remedial works. Maintaining accurate property records including but not limited to Service and Inspection Records, Compliance Tracker, Mould Inspection database and Stock Condition tracker Ordering PPE/uniform, equipment and supplies for maintenance teams and jobs as needed. Working with the rest of the Estates team support in to increase year on year resident/customer satisfaction. Identify and implement innovations to achieve continuous improvement to service delivery. Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness is delivered and maintained Production of reports and papers at regular intervals To facilitate communicate between the Estates team and residents to ensure that an effective property management service is delivered. General Trust Business Support Function: Deal with telephone enquiries and visitors to the organisation in a positive and friendly manner, ensuring all enquiries are dealt with professionally and escalated as appropriate. Undertake necessary training or personal development in order to fully meet these job requirements and future business plans. Please note that this is not an exhaustive list and therefore a full list of duties is available on request. About you: Education: GCSE, A-level or equivalent (preferred) Experience: Customer service: 1 year (preferred) Administrative: 2 years (required) Language: English (required) What we offer: The Trust continues to reward its staff with competitive pay rates and a number of employee benefits including: Casual dress Company pension Employee discount - blue light Health & wellbeing programme Life insurance On-site parking To apply for this role please click APPLY button to submit a CV. Candidates with previous experience and job titles of; Admin Assistant, Office Administrator, Administrator, Administration Clerk, Administrative Assistant, Secretary, Business Administrator, Support Administrator, Business Support, Executive Assistant, Office Assistant, Office Coordinator, Clerk, Business Administrator may also be considered.

Nightstop Coordinator (Whitley Bay) If you re ready to make a real difference and thrive in a team that supports your growth, we d love you to join us. Locations: Regional Office (Whitley Bay Hub) - North East Salary: £24,136 per annum Closing Date: 06 April, 2026 Employment Type: Permanent Hours per week: 37.5 About the Role As a Nightstop Coordinator , you ll be the first point of contact for young people facing homelessness assessing needs, coordinating safe emergency placements, and guiding them toward longer term support. It s a fast paced, people focused role where every decision you make helps keep a young person safe and heard. You ll also nurture strong relationships with referral partners, support and motivate our volunteer hosts, and help grow our Nightstop network across the North East . If you re organised, calm under pressure, and driven by compassion and inclusion, this is your chance to create meaningful impact every single day. Key deliverables: Supporting Young People • Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting. • Conduct needs and risk assessments with potential Nightstop guests. • Arrange the logistics of a guest s stay with a volunteer. • Work with guests and referral partners to offer support and opportunities for longer term accommodation. • Provide support to guests and volunteers through a 24 hour on call phone service. • Ensure the safety and wellbeing of guests and volunteers in the service at all times. • Comply with data protection and information sharing protocols. Marketing and Stakeholder Management • Attend meetings and events and manage relationships with referral partners and other stakeholders. Administration • Maintain up to date records on all guests and volunteers. • Support with the creation of reports. • Support with financial payment and recording systems. Volunteer Recruitment, Promotion and Engagement • Develop promotion plans with the aim of recruiting Nightstop volunteers • Effectively onboard new Nightstop volunteers in a timely manner • Support current volunteers and continue to engage them with the service by providing updates and involvement opportunities • Complete the necessary health and safety checks with new and current volunteers Other • Be an active member of the team, collaboratively effectively and work closely with your line manager. • Undertake further duties as commensurate to the role identified by your line manager. • Provide support outside of office hours on some evening and weekends. What we are looking for from you (Person Specification) When completing your application form please address all the points set out below. • Excellent customer service skills and telephone manner. • An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs. • Experience of working with vulnerable people or people experiencing homeless. • Understanding of current housing and homelessness legislation, including entitlement to welfare provision. • Experience of writing, implementing and evaluating Risk Assessments. • An ability to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion. • Commitment to promoting health and safety of yourself and others. • An ability to work in an organised manner and arrange placement logistics. • Experience of collaborative working with a range of internal and external stakeholders. • Experience of maintaining administrative systems, good literacy, numeracy and IT skills. • Experience of working under pressure with the ability to respond to conflicting demands. • Ability to find creative and positive solutions to problems, using own initiative. • Understanding of professional boundaries and ability to maintain them. • Ability to effectively reflect on own practices for ongoing learning and development. • Willingness to be part of a 24 hour on-call rota. • Willingness to work outside office hours including some evenings and weekends. • Commitment to working in a manner which promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination. • Respect for the values and ethos of Depaul. What You ll Receive • Tailored training and development • Flexible working options where suitable • 26 days annual leave, rising with service • Family friendly leave policies • Pension scheme with employer contributions up to 7% • Employee Assistance Programme with 24/7 GP access • Discounts across retail, travel, food, fitness and more • Cash health plan for you and your family • Death in service benefit • Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness.

Customer Care Advisor/Planner - B78 3HL PPM Recruitment are currently recruiting for an experienced Repairs Planner to join a busy housing repairs team responsible for coordinating responsive maintenance across a large residential property portfolio. This is a fast-paced role where you will play a key part in ensuring repairs are scheduled efficiently, operatives are fully utilised and residents receive a high standard of service. Pay Rate: 16.53 per hour (inclusive of holiday pay) Working Hours: Monday to Friday 08:00 - 17:00 Role Overview: The successful candidate will be responsible for planning and scheduling responsive repair works, ensuring operatives and subcontractors are deployed effectively while maintaining excellent communication with residents and the wider repairs team. Key Responsibilities: Plan and schedule responsive repairs and maintenance works for operatives and subcontractors Ensure operatives' diaries are fully utilised while allowing for emergency and priority works Liaise with residents to arrange appointments and manage expectations Prioritise urgent repairs, vulnerable resident cases and compliance-related works Monitor job progress and adjust schedules due to delays, access issues or emergencies Work closely with supervisors, operatives and managers to ensure works are delivered efficiently Allocate jobs with the correct skills, materials and time requirements Manage follow-on works and ensure tasks are raised and scheduled promptly Maintain accurate records within the repairs management system Provide general administrative support to the wider repairs team when required Requirements: Previous experience in a Repairs Planner, Scheduler or Works Coordinator role within housing repairs, property maintenance or facilities management Experience scheduling work for a team of operatives or subcontractors Strong organisational and time management skills Good understanding of responsive repairs processes and trade requirements Confident communicator able to liaise with residents, operatives and internal teams Strong IT skills with experience using repairs management systems such as MRI, Northgate, DRS or similar Ability to work in a fast-paced environment and manage changing priorities Proactive approach to problem solving and diary management If you are interested in this role, please apply with your updated CV!

Job Title: Project Coordinator (Fire & Security) Location: Bradford Salary: > 35,000 + package We are pleased to be working with a leading provider of active fire protection systems, delivering high-quality installation, commissioning, and maintenance services across commercial, industrial, and residential sectors. Due to continued growth, we are looking for a Small Works Coordinator to join their expanding team. Duties: Small works planning and scheduling. Ordering small works materials Communication with the client in arranging convenient appointments/ booking work. Resource Management in allocating and managing engineers. Including daily updates Risk Management producing and ensuring RAMS are in place. Following provided training review asbestos reports. Quality Assurance monitoring project deliverables to ensure they meet quality standard. Provide adequate and effective support for the installation engineers. Ensuring completion of reports and handover documentation to client. Report KPIs and review completed projects with the account managers. Weekly forecasting on anticipated completed work Experience: Working within a similar contract co-ordination role in social housing or similar sector Customer/client liaison Working in a fast paced environment Ability to adapt and be flexible to environments as and when required Other attributes: Excellent Communication Skills Ability to work both independently and as part of a team Excellent Organisational Skills with ability to take ownership of tasks, situations and manage multiple tasks Flexibility and willingness to take on tasks and help out wherever necessary A drive to succeed in a diverse team, by way of taking control of situations to ensure completion of actions is at the forefront

Workspace Services Coordinator - Permanent, Full-time position (37.5 hours) Beeston, Nottingham £33,494 - £35,257 This position is suitable for MTVH's hybrid working policy. This role: Workspace Services are responsible for and committed to creating and maintaining MTVH's exceptional, flexible and safe workspaces that inspire and motivate our customers to deliver the best for our residents. Delivering the highest levels of customer service and satisfaction is critical to the success of the role and embedded within our 'One Team' culture. Your enthusiasm will be infectious, helping drive your team to achieve the highest standards. You'll be joining a high achieving team recognised for offering great services and operating together as one team. You'll have opportunities to grow within the organisation and within FM through our alignment with the IWFM and our own strategic roadmap of objectives focused upon becoming more sustainable. Working across several sites in Nottingham and Derby, you'll be responsible for the statutory compliance output, working closely with contractors and stakeholders to ensure accurate and timely reporting, while managing your contractor relationships to achieve best value for money. Under your guidance, the team will provide key day to day support for building users, including reception, post services and oversight of catering and cleaning. This is a busy and varied role where you'll be line managing a team of four, reporting to the Regional Workspace Services Manager and be part of a larger national team, working towards common goals. If this sounds like you, then we'd love to hear from you! What you'll need to succeed: Track record of commitment to customer service and delivery of continuous improvement. Have a minimum of 2 years' experience working in Facilities Management. IWFM Membership or similar certification in Facilities Management desirable, though not essential. Experience of working in a multi tenanted environment. Experience in stakeholder and contractor management. Ability to travel between MTVH sites as required Key dates: First-round MS Teams interviews to be scheduled w/c 06 April and second-round in-person interviews will follow. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Customer Service Coordinator 5 national residential developer Role: Customer Service Coordinator Reporting to: Customer Service Manager Salary: Competitive base salary £28,000 per annum and 12% monthly/quarterly bonuses on offer Location: Studley, Warwickshire Working arrangements: Office and site and hybrid working on offer upon after probabiton period Immediately available Customer Service Coordinator About the role: We are excited to be recruiting for a Customer Service Coordinator to join our Studley, Warwickshire, South Midlands regional team. Due to continued growth and expansion across the region, we are now looking to further strengthen their Customer Service team with the addition of a Customer Service Coordinator, reporting to the Head of Customer Service and Customer Service Manager. The Customer Service Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts. Customer Service Coordinator About you: A champion for customer service Previous Customer Service experience within a fast paced and busy environment Experience within the housing or construction industry is desired but not essential The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain a 5 customer service and customer journey Excellent telephone manner Excellent communication skills, both verbal and written Excellent listening skills, understanding customer requirements Proactive and able to take initiative Flexible in approach Competent user of MS Word, Excel and Outlook Experience within the New home environment beneficial but not essential Knowledge of COINS is an advantage but not essential as training will be provided Customer Service Coordinator - What about the benefits package? Competitive base salary up to £28,000 per annum Company bonus schemes up to 12% pad monthly and bi-annully 25 days holiday plus bank holidays Company pension scheme Private healthcare Choice of flexible benefits Choice of corporate benefits

Office Coordinator - Wine Merchant Job Type: Permanent Location: London Post Code: SE6 4RU Salary: 35,000 Start Date: ASAP We are recruiting an experienced Office Coordinator for a small successful wine business, based in South East London. The successful applicant will ideally have experience in the following fields: Computerised order processing and stock management using the Vintner system, Knowledge of customs & excise and shipping procedures both within and outside the EU Knowledge of bonded warehousing. Use of a fork lift truck would be a desirable (training will be given if needed). Must have excellent administration skills of running an office and extremely computer literate with Spreadsheets, Word, Outlook, Presentations etc. An excellent phone manner Key areas for which you will assume responsibility include: Maintaining accuracy of stocks at all times Shipping - from placing orders to landing stock in UK duty paid warehouse Data entry & stock transfers Sales order processing & invoicing General logistics & ad-hoc duties Taking and processing orders Arranging couriers Loading & unloading of vehicles for deliveries (forklift - during busy times) Occasional warehouse duties (will involve lifting of wine cases) You must be: Competent in stock management Efficient and effective, with meticulous attention to detail Able to demonstrate a high level of computer literacy Have a good grounding in wines Be able to start work at 7.15am Be able to carry out light physical duties in the warehouse, from time to time. Office Coordinator - Wine Merchant The role will suit individuals currently working as an Office Coordinator - Wine Merchant, Office Coordinator, Office Administrator, Sales Administrator, Warehouse Operative, Customer Services Executive, Wine Merchant and be living within a commutable distance of South East London or be willing to relocate. Please forward your CV by clicking Apply Now!

Customer Care Coordinator Temporary (Start Immediately) Warrington New build housing £18 - £19 TSR are currently recruiting for a Customer Care Coordinator for a new build housing developer based in Warrington. This role is very customer focused, answering calls and emails from customers about potential issues with their newly purchased property. This developer is a 5 rated developer and one of the UK largest Previous working experience in a Customer Care role with a housing developer is preferred, but experience in scheduling maintenance or planned work coordination is will also be suitable. The Role: Answer calls and e-mails from customers regarding their property repairs Being empathetically, professional and positive, ensuring their queries are answered and resolved within the agreed timescales Maintain regular communications/updates with the customers Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC All defect repairs to be logged accurately Maintain accurate and concise records of all repairs, solutions and notes/comments General administration duties Comply with our GDPR policy The Person: Previous experience with a developer is preferred but not essential Customer care/Customer service experience in an office environment Great IT skills Good Communication skills Team player with a strong work ethic and very organised Remuneration: Hourly rate

Customer Care Coordinator Temporary (Start Immediately) Wakefield New build housing £18 TSR are currently recruiting for a Customer Care Coordinator for a new build housing developer based in Wakefield. This role is very customer focused, answering calls and emails from customers about potential issues with their newly purchased property. This developer is a 5 rated developer and one of the UK largest Previous working experience in a Customer Care role with a housing developer is preferred, but experience in scheduling maintenance or planned work coordination is will also be suitable. The Role: Answer calls and e-mails from customers regarding their property repairs Being empathetically, professional and positive, ensuring their queries are answered and resolved within the agreed timescales Maintain regular communications/updates with the customers Ensure the Customer Journey tracker is viewed daily and upon receipt of the NHBC All defect repairs to be logged accurately Maintain accurate and concise records of all repairs, solutions and notes/comments General administration duties Comply with our GDPR policy The Person: Previous experience with a developer is preferred but not essential Customer care/Customer service experience in an office environment Great IT skills Good Communication skills Team player with a strong work ethic and very organised Previous experience using Dynamiq software is preferred but not essential Remuneration: Hourly rate

Customer Care Coordinator Your new company Clifton based business need a Customer Care Coordinator to join on a permanent basis. Your new role Managing customer queries received by phone or email and responding promptly in line with service level agreements. Allocating work to subcontractors and following up to ensure timely completion Monitoring outstanding remedial tasks and driving completion within a 28 day period wherever possible Providing empathetic, professional support to customers throughout their journey Building strong working relationships with internal teams and external partners Maintaining accurate records and ensuring systems are updated at all times Supporting the achievement of customer service KPIs Adhering to all health and safety requirements What you'll need to succeed Experience within the residential housing or construction sector Customer service experience preferred Facilities coordination experience preferred Understanding of building regulations and legal obligations Strong written English skills What you'll get in return Competitive salary with annual bonusSalary sacrifice car schemeUp to 33 days annual leave plus bank holidays, rising with length of serviceTwo paid volunteering days each yearPrivate medical insurance (employee paid cover)Enhanced maternity, paternity and adoption leaveCompetitive pension schemeLife assurance at four times annual salaryShare incentive and savings schemesAccess to an employee rewards portal with a wide range of benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Job Title: Activity Co-Ordinator Location: Crowborough Salary : £28,000-£32,240 Hours: 40 hours per week, including shifts on weekends and public holidays Contract Type : Fixed Term Contract 12 months Purpose of the Role: Our client, a leading provider of housing solutions, is seeking an Activity Coordinator for their Crowborough site. The postholder will be responsible for planning, organising, and delivering a varied programme of recreational and wellbeing activities for Service Users (SUs) living on site. Working closely with local organisations, charities, and community groups, the Activity Coordinator will help create meaningful opportunities for engagement and community integration. All activities must be inclusive, culturally sensitive, and tailored to the needs, interests, and backgrounds of the SU population. Duties and Responsibilities: Plan and deliver a weekly and monthly programme of activities, including sports, arts and crafts, language classes, cultural events, and wellbeing sessions. Gather SU feedback regularly and adapt activities to meet their needs and interests. Ensure all activities are risk assessed and comply with safeguarding and health & safety policies. Build partnerships and coordinate visits, workshops, and events with local organisations, charities, and community groups. Promote SU participation, ensuring activities are inclusive, accessible, and supportive. Identify and escalate welfare concerns to the appropriate internal teams. Maintain accurate records, manage activity resources, and produce monthly reports. Work collaboratively with managers, support teams, and volunteers, attending meetings as required. Stay informed about local opportunities and respond promptly to feedback or changing needs. Maintain confidentiality and uphold professional conduct at all times. Required Skills: Previous experience in planning and organising activities. Ability to deliver diverse activities. Knowledge of safeguarding and health & safety. Experience managing groups and promoting inclusivity. Strong communication and interpersonal skills. Flexible, adaptable, and solution-focused. Good organisational and administrative skills. Full UK driving licence required due to the location of the site. Benefits: 25 days annual leave plus bank holidays Health Membership Life cover 6-month probation period 4% employer and 4% employee pension contribution Laptop, phone, and other equipment as needed Employee Assistance Programme Referral scheme The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role. Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.

Quality Administrator Location : Skelmersdale, WN8 9TW Salary : £27,000 per annum + £3,000 car allowance + Excellent Benefits Contract & Hours : Full-time, Permanent 37 hours per week, Monday to Friday Benefits : Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD Must have a full UK driving license Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types social, owner-occupied, and private rental homes. As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities. Our work directly improves the living conditions, health, comfort, and wellbeing of thousands of households each year helping to reduce fuel poverty and address four of today s greatest challenges: the cost of living, energy security, climate change, and public health. The Role: Quality Administrator We are looking for a Quality Administrator to support the delivery of our retrofit and energy efficiency projects by taking ownership of evidence population and lodgement preparation. You ll play a key role in liaising with contractors, site teams, and coordinators to request, collate, and prepare all documentation required for Energy Efficient Measures in line with PAS 2030:2019, PAS 2035:2019 & PAS 2035:2023, and MCS Standards. Working closely with Retrofit Coordinators, Regional Compliance teams, and subcontractors, you ll help ensure every submission meets our high compliance standards and contractual deadlines. Key Responsibilities • Collate all necessary paperwork for the installation of energy efficiency measures in accordance with PAS 2035:2019, PAS 2035:2023, and MCS requirements. • Work closely with project Retrofit Coordinators to ensure all documentation is provided in line with contract programmes. • Provide compliance support and guidance to regional delivery teams. • Upload and manage documentation across designated platforms and shared locations. • Maintain accuracy and attention to detail to ensure zero compliance failures. • Meet all strategic partner contractual deadlines. • Engage with sub-contractors to support compliant project delivery. • Request client shared folder access and upload completed lodgement evidence post-project completion. • Travel to other sites as required to provide hands-on administrative support. • Take part in ad hoc projects or initiatives to meet evolving business needs. About You You ll be someone who thrives on accuracy, organisation, and teamwork, with a proactive mindset and a genuine interest in helping projects succeed. Essential : • Minimum 1 year of administrative experience. • GCSEs and above. • Strong IT skills, particularly Excel and Outlook. • Excellent organisational and time management skills. • Ability to work independently or collaboratively across multiple teams. • Confident communicator with strong attention to detail. • Ability to plan and meet tight deadlines. • Full UK driving licence. Desirable: • Experience working within a geographically dispersed team using Microsoft Teams or similar tools. • Customer service experience. • A basic understanding of retrofit processes and standards. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency. No agencies please.

Job Title: Care Team Leader Contract Type: Permanent Salary: £30,302.64 per annum Working Hours: Full Time - 37.5 hours per week Working Pattern: Working shifts on a rota Monday to Sunday between 7am and 10pm plus occasional nights Location: Harbour Place, Workington If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Care Coordinator We're looking for an enthusiastic, organised, and compassionate Care Coordinator to join our team. This is a brilliant opportunity for someone who believes in person centred support, independence, and creating a vibrant community for our residents. If you're passionate about Positive Behaviour Support, enjoy working as part of a fun, committed team, and love a role where no two days are ever the same, this could be the perfect fit. About you We are looking for someone with: • Experience of working within a CQC registered supported living or extra care service • Experience of leading a team, working in challenging environments with the ability to plan and prioritise tasks to achieve positive results • Ability to review, monitor and evaluate outcomes in the delivery of a CQC registered service • Competent IT skills • Experience of producing reports, statutory submissions and other communications and analysing outcome data to understand and drive service improvements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. .

Are you an experienced customer service professional with a background in New Build Housing? Approach Personnel are proud to be partnered with an industry leading, award winning, nationwide, new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Redditch office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints. What's in it for you? Competitive basic salary dependent on experience Generous annual leave entitlement + bank holidays Bonus potential Potential future career growth What are we looking for? Experience working in a customer services role, ideally within the new build housing or property sectors. Ability to provide concise and accurate written or numerical reports when required Confident communicator both verbally and written Good computer skills (especially Word and Excel) Key Responsibilities: Manage all communication and administration related to Customer Care. Resolve validated complaints efficiently, seeking direction when necessary. Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades. Update and maintain defect records accurately. Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams. Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements. IF THIS IS YOU, WHY NOT APPLY NOW!

Quality Administrator Location : Leicestershire, LE11 5TW with occasional site visits Salary : £27,000 per annum + £3,000 car allowance + Excellent Benefits Contract & Hours : Full-time, Permanent 37 hours per week, Monday to Friday Benefits : Enhanced pension contributions, Employer-paid Healthcare Cash Plan, Enhanced Maternity Pay, Employee Assistance Programme, and support for CPD Must have a full UK driving license Sustainable Building Services (SBS) is a multi-award-winning retrofit decarbonisation solutions provider and principal contractor delivering at scale across all housing tenure types social, owner-occupied, and private rental homes. As a leader in residential decarbonisation, energy efficiency, and whole-house retrofit, we currently manage and deliver over £100m+ large-scale retrofit schemes, blending funding across mixed-tenures to maximise positive impact across communities. Our work directly improves the living conditions, health, comfort, and wellbeing of thousands of households each year helping to reduce fuel poverty and address four of today s greatest challenges: the cost of living, energy security, climate change, and public health. The Role: Quality Administrator We are looking for a Quality Administrator to support the delivery of our retrofit and energy efficiency projects by taking ownership of evidence population and lodgement preparation. You ll play a key role in liaising with contractors, site teams, and coordinators to request, collate, and prepare all documentation required for Energy Efficient Measures in line with PAS 2030:2019, PAS 2035:2019 & PAS 2035:2023, and MCS Standards. Working closely with Retrofit Coordinators, Regional Compliance teams, and subcontractors, you ll help ensure every submission meets our high compliance standards and contractual deadlines. Key Responsibilities • Collate all necessary paperwork for the installation of energy efficiency measures in accordance with PAS 2035:2019, PAS 2035:2023, and MCS requirements. • Work closely with project Retrofit Coordinators to ensure all documentation is provided in line with contract programmes. • Provide compliance support and guidance to regional delivery teams. • Upload and manage documentation across designated platforms and shared locations. • Maintain accuracy and attention to detail to ensure zero compliance failures. • Meet all strategic partner contractual deadlines. • Engage with sub-contractors to support compliant project delivery. • Request client shared folder access and upload completed lodgement evidence post-project completion. • Travel to other sites as required to provide hands-on administrative support. • Take part in ad hoc projects or initiatives to meet evolving business needs. About You You ll be someone who thrives on accuracy, organisation, and teamwork, with a proactive mindset and a genuine interest in helping projects succeed. Essential: • Minimum 1 year of administrative experience. • GCSEs and above. • Strong IT skills, particularly Excel and Outlook. • Excellent organisational and time management skills. • Ability to work independently or collaboratively across multiple teams. • Confident communicator with strong attention to detail. • Ability to plan and meet tight deadlines. • Full UK driving licence. Desirable : • Experience working within a geographically dispersed team using Microsoft Teams or similar tools. • Customer service experience. • A basic understanding of retrofit processes and standards. Our Commitment to You We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and fostering a workplace where everyone is treated fairly and with respect, regardless of gender, age, race, family status, sexual orientation, disability, or religious belief. Ready to make a difference one home at a time Apply now and help us lead the way in sustainable building and energy efficiency. No agencies please.

Are you an experienced customer service professional with a background in New Build Housing? Approach Personnel are proud to be partnered with an industry leading, award winning, nationwide, new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Barlborough office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints. What's in it for you? Competitive basic salary dependent on experience Generous annual leave entitlement + bank holidays Bonus potential Potential future career growth What are we looking for? Experience working in a customer services role, ideally within the new build housing or property sectors. Ability to provide concise and accurate written or numerical reports when required Confident communicator both verbally and written Good computer skills (especially Word and Excel) Key Responsibilities: Manage all communication and administration related to Customer Care. Resolve validated complaints efficiently, seeking direction when necessary. Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades. Update and maintain defect records accurately. Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams. Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements. IF THIS IS YOU, WHY NOT APPLY NOW!