505 jobs found

Salary: £53,974 per annum Location :YMCA Mansfield Contract : Full time, Permanent At YMCA Robin Hood Group, we believe everyone deserves a safe place to live. We provide secure, supportive accommodation for young people aged 16+ and vulnerable adults, and were proud of the impact our Supported Housing team makes across Ashfield, Mansfield, Worksop, and Goole click apply for full job details

Job Title: Resident Liaison Officer Location: West London (must be able to travel across the region) Salary: Up to 38,000 (depending on experience) Package: Company vehicle or car allowance + fuel card Overview We are currently recruiting for an experienced and customer-focused Resident Liaison Officer to join a growing team delivering works across West London. This is a key role acting as the main point of contact between residents, site teams, and stakeholders, ensuring projects run smoothly while maintaining excellent customer satisfaction. Key Responsibilities Act as the primary liaison between residents and operational teams during planned works Build and maintain positive relationships with residents, addressing concerns promptly and professionally Clearly communicate project timelines, scope of works, and any disruptions Organise and attend resident meetings, consultations, and drop-in sessions Manage and resolve complaints, ensuring they are handled efficiently and sensitively Keep accurate records of all resident interactions and feedback Work closely with site managers and contractors to ensure minimal disruption to residents Support vulnerable residents, ensuring additional care and consideration is provided where required Assist with access arrangements and ensure residents are kept informed throughout all stages of work Requirements Previous experience in a Resident Liaison Officer or similar customer-facing role (ideally within housing, construction, or property services) Strong communication and interpersonal skills Ability to manage difficult conversations and resolve issues effectively Highly organised with good attention to detail Full UK driving licence and ability to travel across West London Empathetic, approachable, and professional manner What's on Offer Competitive salary up to 38,000 depending on experience Choice of company vehicle or car allowance Fuel card provided Opportunity to work on a variety of projects across West London Supportive and collaborative working environment This is an excellent opportunity for someone who is passionate about delivering high-quality customer service and making a real difference within local communities.

Support Manager / Homelessness Project Worker An excellent opportunity for a Senior Homeless Project Worker to join a supported housing service, leading a team and delivering high-quality housing management, safeguarding and tenant support to vulnerable individuals within a residential setting. If youve also worked in the following roles, wed also like to hear from you: Senior Support Worker, Suppor click apply for full job details

Lead Building Safety & Compliance Manager Location: London / Hybrid Salary: £70,000 - £84,000 Hours: Full-time A forward-thinking public sector organisation is seeking a Lead Building Safety & Compliance Manager to head up its building safety and statutory compliance function across a portfolio of high-risk residential buildings. This is a senior leadership role with responsibility for strategy, regulatory compliance, and operational delivery, ensuring all obligations under the Building Safety Act and wider health & safety legislation are met. Key Responsibilities: Lead building safety and compliance across high-risk buildings (HRBs). Oversee development of building safety cases and implementation of the "golden thread". Act as the key point of contact for the Building Safety Regulator. Ensure compliance across gas, electrical, fire, asbestos, lifts, and water safety. Develop and implement compliance strategies, policies, and procedures. Lead and manage a team delivering safety inspections and compliance programmes. Drive resident engagement strategies relating to building safety. Manage budgets, ensuring value for money and accurate cost recovery. Support new developments to ensure compliance at handover. What we're looking for: Significant experience leading building safety/compliance within housing or a regulated environment. Strong knowledge of the Building Safety Act 2022 and Fire Safety Act 2021. Proven experience across key compliance areas (gas, electrical, fire, asbestos, lifts, water hygiene). Track record of leading teams and improving compliance performance. Strong stakeholder management, including regulators and contractors. Relevant technical qualification (HNC/Degree or equivalent experience). This is a high-impact role with real influence over resident safety, offering the opportunity to lead and shape a critical compliance function within a progressive public sector environment.

Large housing association requires a Data Compliance Officer to ensure the GDPR and Data Protection compliance is achieved. Responsibilities: Investigating and responding to security incidents, data breaches and data protection related complaints. Responding to subject access requests, within agreed timelines First point of contact for business for advice and assistance on all data protection matters including DPIAs, action plans, data sharing agreements, information asset register etc Embedding GDPR compliance by leading and supporting wider business through regular meetings, preparing and delivering training on data protection and GDPR requirements including refresher training and specific training as requested by the business Work with the wider business to develop record keeping processes and systems in line with GDPR/Best Practice requirements. Advise and assist the business in all data protection matters, including retention schedules, data sharing agreements, PIAs, information asset register etc. Work closely with the Information Data Owners to support them in delivering data protection obligations. Maintenance of logs and registers Skills and experience: Experience of working in a data protection function. Experience of providing reports and internal communications for a range of audiences including senior management Able to provide timely and accurate advice and support to wider business and managers about data protection related matters Good knowledge of data protection including GDPR, Data Protection Act 2018 and related legislation e.g., Privacy of electronic communications Prioritising work and delivering to tight deadlines Excellent organisation and planning Advanced familiarity with Microsoft Office suite and Acrobat 24.40 ph PAYE or 32.27 ph Umbrella

£52,066 - £58,577 per annum, dependent on experience Full-time - 35 hours per week South East London - Hybrid Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m, 120 staff and over 4,000 homes, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. To advance our commitment to delivering excellent customer service we have created the new role of Complaints Manager. This role will set the strategic direction for complaints management, leading on driving excellence in how we respond to and learn from complaints across the organisation. You will drive transformational change ensuring we exceed the standard set by the Housing Ombudsman's Complaints Handling Code and sector best practice. This is a unique opportunity to make a positive difference for our customers by influencing change across the Organisation and driving service improvement. With a proven background of leading and developing a team, our ideal candidate will also have: Significant experience of working in complaints management ideally within the social housing sector. Strong understanding of the Housing Ombudsman Complaint Handling Code. Excellent written & verbal communication skills, with ability to communicate empathetically with customers, challenge, influence and persuade others. Excellent IT skills, familiarity with MS Office (Word, Excel) and demonstrated ability to quickly learn and adapt to new systems. Strong analytical skills with experience in identifying trends and driving service improvements. CIH Level 4 or willingness to undertake this qualification. Knowledge of social housing consumer regulation and tenant satisfaction measures is desirable but not essential. This role presents a brilliant opportunity to further your career with a dynamic Great Place to Work accredited company with IIP Gold, that is committed to employee engagement, values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you want to work with a fantastic team and feel proud of the contribution that you make each day, then we very much want to hear from you. We will offer you training and supervision to help you achieve your full potential, and an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working (minimum expectation is 2 days per week office based), and 26 days annual leave rising one day per year to 31 days. For further details and how to apply, please visit our website at via the apply button. No agencies. Closing date: Monday 6 April 2026. Interviews will be held in person on Tuesday 14 April 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact

Job Title: Business Support Administrator (Estates) Location: Mason Court, Hillborough Road, Olton, B27 6PF Salary: 19,641 per annum Job Type: Part time, Permanent (28 hours) Working Hours: Monday - Friday SJMT is a family of charities & community of people supporting those most in need in the West Midlands. We want everyone, regardless of age or circumstances, to feel secure, have opportunities and to thrive. The services provided include: Safe, affordable and well-maintained alms-housing Residential and extra care Community and housing related support Services to advance the opportunities of children and young people in need Everything we do is rooted in our 370-year history and driven by their vision for the future. Purpose of the role: To provide high quality administrative support to the Estates department , and to act as the first point of contact for residents reporting maintenance queries and requests. The role will be based alongside the Trust Business Support Team based within the Main Reception area and will also support with daily operations and front of house activities for the Trust. Main Duties and Responsibilities: Estates Business Support Function Manning the repairs inbox and phoneline to be the first point of contact for residents raising maintenance requests. Raising, updating and closing of reactive, PPM and scheduled job requests using the Housing management system, ensuring that all reactive requests raised on the helpdesk have the correct priority assigned. Working closely with the Property Services Manager, and liaising with residents, to arrange access for maintenance operatives and contractors to carry out works Recording voids statistics for SJMT and ensuring this is accessible to the relevant departments Day to day monitoring of maintenance job ticket logs and liaising with the Property Services Manager regarding outstanding jobs. Coordinating a purchase order log process, raising purchase orders for approval, updating budget monitoring spreadsheets accordingly. Monitoring the Planned Maintenance mailbox, filing service sheets and work records and working with the Responsive Repairs Manager to arrange remedial works. Maintaining accurate property records including but not limited to Service and Inspection Records, Compliance Tracker, Mould Inspection database and Stock Condition tracker Ordering PPE/uniform, equipment and supplies for maintenance teams and jobs as needed. Working with the rest of the Estates team support in to increase year on year resident/customer satisfaction. Identify and implement innovations to achieve continuous improvement to service delivery. Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness is delivered and maintained Production of reports and papers at regular intervals To facilitate communicate between the Estates team and residents to ensure that an effective property management service is delivered. General Trust Business Support Function: Deal with telephone enquiries and visitors to the organisation in a positive and friendly manner, ensuring all enquiries are dealt with professionally and escalated as appropriate. Undertake necessary training or personal development in order to fully meet these job requirements and future business plans. Please note that this is not an exhaustive list and therefore a full list of duties is available on request. About you: Education: GCSE, A-level or equivalent (preferred) Experience: Customer service: 1 year (preferred) Administrative: 2 years (required) Language: English (required) What we offer: The Trust continues to reward its staff with competitive pay rates and a number of employee benefits including: Casual dress Company pension Employee discount - blue light Health & wellbeing programme Life insurance On-site parking To apply for this role please click APPLY button to submit a CV. Candidates with previous experience and job titles of; Admin Assistant, Office Administrator, Administrator, Administration Clerk, Administrative Assistant, Secretary, Business Administrator, Support Administrator, Business Support, Executive Assistant, Office Assistant, Office Coordinator, Clerk, Business Administrator may also be considered.

Small Works and Disabled Adaptations Officer £16,023.52 per year (FTE £29,643.52 per year) 20 hours per week; Permanent Monday - FridayIpswich/ Hybrid working This is a 20 hour per week hybrid role, with an initial office based period to help the post holder to settle in, learn our systems and connect with the team. The ongoing working pattern will be agreed collaboratively upon appointment. Ref: IP378 Are you passionate about making a real difference? At Orwell, we believe everyone deserves a home that supports their independence, dignity and wellbeing - and we're looking for someone who shares our passion for people, inclusion and high quality service delivery. We are seeking a proactive, empathetic and technically skilled Small Works and Disabled Adaptations Officer to join our Compliance and Planned Works team. This is a fantastic opportunity make a meaningful difference to people's lives every day. As a Small Works and Disabled Adaptations Officer, your main responsibilities will include: Work closely with the Compliance and Planned Works Manager to deliver Orwell's aids and adaptations service. Build strong, trusting relationships with tenants, Occupational Therapists, contractors and partner agencies to ensure every adaptation meets individual needs and is delivered with care and respect. Provide technical design and construction input, including surveys, drawings, specifications and regulatory approvals for small improvement works and adaptation projects. Support residents and partners with Disabled Facilities Grant (DFG) applications and funding processes. Manage multiple projects of differing sizes and complexities - ensuring they are delivered on time, within budget and to agreed standards. Resolve technical challenges creatively and collaboratively, always keeping resident experience at the heart of your approach. Ensure all work complies with health and safety requirements, relevant legislation and best practice. Promote equality, diversity and inclusion in every aspect of your work, in line with the Equality Act 2010. Contribute to policy reviews, reporting and continuous improvement of the aids and adaptations programme. Experience we are looking for: Designing and specifying disabled adaptations and other small works. Managing budgets and contracts to tight time scales and cost restraints. Obtaining available funding for various required works. Person Specification HNC/D or equivalent, or a degree in a building construction related subject.Design or CAD qualification is desirable The Benefits of working with Orwell: Alongside our inclusive culture and commitment to our PACE values, we offer a wide range of benefits, including: 22 days annual leave (pro rata) plus bank holidays Reward and recognition awards Cashback Health plan Access to Blue Light Card - membership fees apply Ongoing training and development & opportunities to progress in your role through the Orwell Academy Wellbeing programme Closing date for applications - 3rd April. Interviews - week commencing 13th April. Before applying Orwell is committed to safeguarding, safer employment practices and upholding the principles of empowerment. Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role. Apply with Confidence Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all. We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you're excited about this opportunity but don't meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we're looking for. We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed. If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling or emailing . Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws. Please see the Privacy Notice - By applying to this job you agree you have read, understand and accept the content of the Privacy Notice - to the processing of your data as part of this application. For additional recruitment documents, policies and career guidance, check our career hub - Career Hub Orwell Housing

Property Manager - Key Worker Services We are seeking a proactive and customer focused Property Manager to oversee residential sites and deliver high quality housing services. Position: Property Manager - Key Worker Services Salary: £37,570 to £40,758 per annum Location: Slough (site based with some travel) Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 2 April 2026 About the Role This is a varied and hands on role managing residential accommodation, ensuring a safe, compliant and high quality living environment for residents. You will act as the main point of contact on site, overseeing day to day operations and delivering an excellent customer experience. Key responsibilities include: Managing tenancies from allocation through to move in Acting as the main contact for residents and stakeholders Carrying out regular estate inspections and ensuring compliance Managing repairs, maintenance and contractor performance Handling complaints and anti social behaviour cases Overseeing voids and minimising rental loss Ensuring health and safety and fire compliance standards are met Maintaining accurate records for audit and reporting purposes Building strong relationships with partners and external agencies About You You will be organised, resilient and confident managing a busy workload, with a strong focus on customer service. You will have: Experience in property or housing management Strong communication and stakeholder management skills A proactive and solutions focused approach Knowledge of tenancy management and housing legislation Experience managing repairs and maintenance processes Ability to manage competing priorities and meet deadlines Confidence using systems such as MS Office and CRM platforms Experience handling complaints and resolving issues effectively About the Organisation This organisation is a well established provider of housing services, supporting communities across the UK. They are committed to delivering safe, high quality homes and creating positive living environments for residents. With a strong focus on service, inclusion and continuous improvement, they offer a supportive and purpose driven working environment. Other roles you may have experience of could include; Housing Officer, Tenancy Manager, Estate Manager, Housing Manager, Lettings Manager, Property Officer, Accommodation Manager Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.

Capital Works Project Manager, 6-month contract, £450 p/day Inside IR35 Your new company A leading housing association is seeking a Capital Works Project Manager to join their Major Works team. This is an exciting opportunity to work on high-profile remediation projects, ensuring safety, compliance, and quality for residents. Your new role You will manage complex remedial works programmes, property maintenance schemes as well as focusing on cladding and fire safety. Responsibilities include: Leading multiple projects from inception to completion. Managing procurement and contract administration for consultants and contractors. Engaging with residents and stakeholders, providing updates and resolving issues. Ensuring compliance with building regulations and health & safety standards. Preparing reports and supporting legal processes related to latent defect claims. What you'll need to succeed Degree in Building Surveying or equivalent experience. Strong knowledge of building regulations, fire safety, and latent defects. Proven experience in project management and contract administration. Excellent communication and stakeholder engagement skills. Qualifications such as RICS, CIOB, MAPM are highly desirable. What you'll get in return Flexible working options available. Opportunity to work on impactful projects improving building safety. Competitive daily rate What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

Commissioning Manager required! Salary: 49,054.00 Location: Adult Commissioning, TS1 Hours: Monday - Friday 8.30am - 5pm Purpose of the Post: To support the Head of Adult Commissioning with strategic planning, policy development, and commissioning of services for adult social care. To be responsible for the leadership of strategic commissioning, service development and transformation in a complex and challenging environment, ensuring best use of resources, delivery of strategic outcomes and responsiveness to local need To provide managerial direction and oversight of the commissioning process by co-ordinating the commissioning activities of a team of staff to ensure the effective delivery of a comprehensive commissioning work program To work in partnership with a variety of agencies to ensure that commissioned services are strategically relevant, person centred and high quality. Duties and Responsibilities: 1. Take strategic responsibility and leadership for a defined portfolio and drive forwards service development and transformation using national best practice, legislation, evidence based information and data to define service models and opportunities. 2. To lead on the development and publication of commissioning strategies and plans that will ensure services are commissioned against agreed corporate, directorate, strategic and customer-based needs assessments, having co-production at the centre. 3. Ensure new provision is commissioned in line with the Councils Constitution and financial regulations, including any requirements of the Procurement Act 2023. This will include providing oversight of any procurement process and ensuring good quality specification development and outcome-based performance frameworks. 4. To ensure good understanding of available compliant routes to market, which may include the use of grant agreements, and seek support from the Strategic Procurement Team where required. KNOWLEDGE & EXPERIENCE 1. Detailed knowledge of current relevant legislation, guidance and statutory duties and responsibilities of local authorities. 2. Detailed knowledge of current relevant legislation, guidance and statutory duties and responsibilities relating to Social Care, and/or Housing, and/or Health services, or other related subject matter. 3. Knowledge and significant experience of strategic commissioning. 3 Knowledge and experience of transactional commissioning. 4. Knowledge and experience of working within Procurement regulation, including Procurement Act 2023 and/or the NHS Provider Selection Regime. 5. Experience in support, involvement or developing innovative services, with experience in managing risks and reporting. 6. Experience of managing and evaluating contract performance. 7. Experience of managing, or influencing large budgets, and business planning. 8. Experience of tools and techniques for financial management, planning and control. Please apply! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

A place to create moments that matter Location: Yorkshire, Hybrid with travel around the region and to other offices as required. Salary: £47,720 per annum Permanent, 35 hours per week, Monday Friday 9am-5pm plus on call rota. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role As a Housing Manager, you ll oversee a team of Housing Officers and be responsible for driving operational performance, customer experience, and service consistency across your area. This role is all about being out there seeing, hearing, and understanding the real issues your team and customers face. You ll spend around 60% of your time on-site, whether that s in the office, out on patch, working alongside your team, or meeting with customers and partners. Your insight into the good, the bad, and the ugly will give you total visibility of how your team performs both individually and collectively, feeding directly into the success of the wider Housing Services directorate. A role centred on people Previous management experience isn t essential; they ll help you build the skills and confidence to thrive in the role. What matters most is your passion for customers, your ability to influence positive behaviours, and your commitment to developing others. Your leadership will help colleagues manage complex cases, navigate challenges, and build confidence ensuring customers across different tenures receive a consistent service. Collaboration at the heart You ll work closely with Leasehold & Homeownership Officers and other specialist roles, encouraging joined up working so customers experience one cohesive service . You ll also be part of a national network of Housing Managers , sharing best practice, discussing queries, and contributing to a culture of continuous improvement. Collaboration extends beyond this organisation too. You ll attend community events, multi agency meetings, and local partnership forums, maintaining strong relationships with the organisations that support their customers. You ll bring clarity on what your team is achieving, where support is needed, and where improvements can be made always with the goal of delivering the best possible customer experience. Salary The spot salary for this post is £47,720 per annum for applicants who fully meet the requirements of the post. If you re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount. This position also qualifies for an essential car user allowance starting at £1,250 per annum. About you Good Understanding of core housing management functions. Demonstrated commitment to delivering excellent customer experience, putting customers at the heart of decision making. Ability to motivate and drive teams to deliver high performance and customer satisfaction. Confident engaging with external partners, agencies, and internal colleagues to support customers and resolve complex issues. Skilled in providing guidance, offering solutions, and supporting officers with challenging or sensitive casework. CIH Level 4 (or willingness to work towards it) Full UK driving licence and access to a vehicle is required due to the need for regular travel across the region. The successful applicant will be subject to pre employment checks, such as DBS and social media screening, before an offer is confirmed. Interviews They want your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You ll learn more about the role and team, and they ll get to know you your experience, goals, and what you bring. Planned date: 9th April via Teams. Stage 2: A Place to Show Your Strengths A role related presentation and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Planned date: 15th April at their Bradford office. They aim to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future They ve got big ambitions and they re looking for people who want to grow with them. Here, you ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter. And because they believe great work deserves great rewards, here s what you can look forward to: Generous time off 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more. Health & wellbeing support Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about. Financial perks Car leasing options, salary sacrifice schemes, and exclusive discounts through their benefits platform to help your money go further. Future-focused benefits Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind. Family-friendly policies Enhanced parental leave, flexible working options, and support for work-life balance. Career development From Stepping into Management and Management Essentials training to their Leadership Academy, apprenticeships, and more they ll help you grow and succeed. This is more than a job it s a place where you can make an impact, feel valued, and be rewarded for what you do . They re Committed to Inclusion They believe diversity makes them stronger and they re committed to creating a place where everyone feels valued, respected, and able to thrive. Their recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let them know they ll make it happen. Because this isn t just a workplace it s a place to belong . Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. REF-

A place to create moments that matter Location: North West, Hybrid with travel across the region and to other offices Salary: £47,720 per annum Contract: Permanent, 35 hours per week, Monday Friday 9am 5pm plus on call rota Thousands of families rely on them for a safe, affordable home and as the housing crisis deepens, their work matters more than ever. Their belief that everyone deserves a place to call home drives everything they do. Together, they find new ways to understand their customers, support them, and deliver positive change. If you want a career that makes a real impact, this is the place to be. About the role As a Housing Manager, you ll lead a team of Housing Officers and drive operational performance, customer experience, and consistent service across your area. Around 60% of your time will be spent on site in the office, out on patch, alongside your team, or meeting customers and partners. This visibility helps you understand challenges, spot opportunities, and shape how your team performs. A role centred on people You don t need previous management experience. What matters is your passion for customers, ability to inspire positive behaviours, and commitment to helping others grow. You ll support colleagues with complex cases, build confidence, and ensure customers across different tenures receive a consistent service. Collaboration at the heart You ll work closely with Leasehold & Homeownership Officers and specialist teams to deliver a joined up service. You ll also be part of their national Housing Manager network, sharing best practice and contributing to continuous improvement. Externally, you ll build relationships with local agencies, attend community meetings, and work with partners who support their customers. You ll bring clarity on team performance and highlight where support or improvements are needed. Salary The spot salary is £47,720 for applicants who fully meet the requirements. If you re still developing some skills, you may start 5 10% below the spot rate with support to progress. This role also includes an essential car user allowance. About you Good understanding of core housing management functions Passion for excellent customer experience Ability to motivate teams and drive high performance Confident working with partners and agencies Skilled in supporting officers with complex or sensitive casework CIH Level 4 (or willingness to work towards it) Full UK driving licence and access to a vehicle Pre employment checks (DBS and social media screening) apply Interviews They want your experience to reflect who they are a place to grow, thrive, and be you. Stage 1: A Place to Connect Introductory call with the hiring manager Planned date: 8th April via Teams Stage 2: A Place to Show Your Strengths Role related presentation plus behavioural and scenario based interview, with a Congruity Questionnaire completed beforehand Planned date: 14th April at their Burnley office A place to build a future They re ambitious and want people who want to grow with them. You ll learn new skills, shape your career, and be part of a collaborative team where your ideas matter. What you can look forward to: Generous time off: 28 days holiday plus bank holidays, your birthday off, and the option to buy more Health & wellbeing: Cash health plan, Health MOTs, online GP access, gym discounts, and a volunteering day Financial perks: Car leasing, salary sacrifice schemes, and discounts through their benefits platform Future-focused: Access to Defined Contribution and Defined Benefit pension schemes, plus life assurance Family-friendly: Enhanced parental leave and flexible working options Career development: Management training, Leadership Academy, apprenticeships, and more This is more than a job it s a place to make an impact, feel valued, and be rewarded for what you do. They believe diversity makes them stronger and are committed to creating a workplace where everyone feels respected and able to thrive. If you need reasonable adjustments at any stage, just let them know. Please note you must already have the right to live and work in the UK, as our client does not hold a sponsorship licence. If you re looking for a place where you can make a positive difference to society, their customers, and your own future apply now. Recruitment Agencies: They work exclusively with partners on their PSL and do not accept unsolicited CVs or speculative approaches for this role. REF-

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North West London who are looking to appoint a Complaints Investigator for the 3 months ongoing, at the rate of 30.88 per hour umbrella Job responsibilities Currently seeking candidates with extensive complaints handling experience, particularly in relation to housing, repairs, homelessness and public realm complaints. You will need experience of managing stage 2 complaints, drafting responses on behalf of Corporate Directors so will know how to interact with senior stakeholders. you will also need an element of tact & diplomacy but the tenacity to follow investigations through to completion. Responsibilities 1. Provide updates where appropriate to senior managers, the Chief Executive and the Leader on contentious and high profile complaints. 2. Lead and assist departments in learning from complaints and using them to drive service improvements. 3. Produce reports setting out the conclusions arising from investigations together with associated recommendations for the Complaints and Casework Manager, the Chief Executive and other senior managers. 4. Make decisions on corrective actions and compensation payments and develop strategic solutions to ensure that the service improvements arising from complaint investigations are implemented. 5. Coordinate and respond to Local Government and Social Care Ombudsman and Housing Ombudsman enquiries and investigations and ensure that these are responded to within the required timescale. 6. Serve as a first point of contact to staff across the organisation and provide advice and guidance in connection with complaint investigations. 7. Address the strategic training needs of the organisation through the analysis of complaints and other factors and address those needs through the development and delivery of appropriate training modules. 8. Review stage 1 complaint responses investigated by service areas and highlight areas for improvement, addressing these through the development of guidance material, policies, procedures, and case studies. 9. Develop and deliver strategic solutions to enable departments to improve their management of and learning from complaints and to achieve the performance targets required and provide advice and assistance to Strategic Directors, and senior managers on how improvements can be implemented. 10. Serve as project team lead in respect of a range of projects assigned by the Complaints and Casework Manager. 11. Contribute to quarterly and annual reports for CMT and Cabinet. 12. Assist in the administration of the organisation's complaints and casework database. Deliver training and guidance to staff on the use of the system. 13. To support the Adult and Children's Social Care Departments in the effective management of complaints and to ensure that the council complies with the associated statutory complaints legislation. 14. Draw on detailed knowledge of departments and their processes to thoroughly investigate complaints also considering relevant legislation and policies. Should your skills match the above please send through your updated CV. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Finance Manager Salary: £45,000 - £55,000 Location: Leeds A North Leeds based organisation is seeking a high-calibre Finance Manager to join the leadership team and act as the number two in finance , reporting directly to the Group CFO. This is a broad, influential role combining hands-on financial control with strategic support to the wider business, while leading and developing a small finance team. This position offers an excellent step-up opportunity for an experienced Finance Manager or a great move for a Financial Controller looking to work closely with the CFO and gain exposure. You will also play a pivotal role in the implementation of a new finance system, building a finance team longer term, integrating a large entity within the group and "in-housing" finance functions. Key Responsibilities: Full responsibility for financial accounting, controls, and statutory compliance Preparation and ownership of monthly management accounts, including detailed variance analysis and commentary Acting as a key business partner to operational leaders, providing commercial insight and supporting decision-making Oversight of payroll processes and ensuring ongoing statutory and regulatory compliance Direct line management and development of two finance team members Supporting the Group CFO with budgeting, forecasting, and ad-hoc financial analysis Leading the transition from Sage to Odoo, including system implementation, process improvement, and user training Skills & Experience: Fully qualified accountant (ACA, ACCA, CIMA) Strong technical grounding across financial and management accounting Proven experience in a senior finance role such as Finance Manager or Financial Controller Demonstrated people management experience, with the ability to coach and develop a team Confident communicator with strong stakeholder management and business-partnering skills Experience using Sage and involvement in finance system implementations (Odoo desirable) Highly analytical, detail-driven, and comfortable operating in a fast-growing environment This is a stand-out opportunity to step into a senior finance position, work closely with an experienced CFO, lead a capable team, and play a key role in a major systems transformation - all while earning a competitive salary of £45,000 - £55,000 plus benefits .

Complaints Investigator Location: Hybrid Brent Area Pay Rate: £30.88 per hour About the Role: We are seeking an experienced Complaints Investigator to support the Complaints and Casework Manager in delivering a high-quality, responsive complaints service across. This is a key role involving complex investigations, stakeholder engagement, and driving service improvements across multiple departments. Key Responsibilities: Lead and undertake corporate and statutory complaint investigations across all services Manage and oversee Stage 2 complaints, including drafting responses on behalf of Corporate Directors Provide updates on high-profile and sensitive cases to senior leadership, including the Chief Executive and Leader Produce detailed investigation reports with clear findings and actionable recommendations Identify trends and support departments in learning from complaints to improve service delivery Make decisions on corrective actions and compensation where appropriate Coordinate responses to Ombudsman enquiries, ensuring compliance with required timescales Act as a key advisor to staff across the Council on complaints handling and investigation processes Candidate Requirements: Extensive experience in local authority complaints handling Strong background in housing, repairs, homelessness, or public realm complaints (desirable) Proven experience managing Stage 2 complaints and working with senior stakeholders Excellent report writing and analytical skills Strong interpersonal skills with tact, diplomacy, and resilience Ability to manage complex investigations through to completion To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Location: Plymouth Salary: £33,592 - £46,189 per annum Hours: 36 hours per week Contract Type: Permanent We have an exciting opportunity for a Maintenance Surveyor to join our team covering Plymouth and surrounding areas. Reporting to the Neighbourhood Repairs Manager you'll be responsible for pre/post-inspection and reports for responsive repairs, void works and cyclical repairs, consulting and engaging with customers and leaseholders, and with internal and external stakeholders. You'll plan and coordinate repair, maintenance, and construction work to deliver according to cost, time, and quality standards. We'll look to you to undertake building and technical surveys to determine the building condition and identify defects and associated risks. You'll carry out major void inspections and ensure that work is completed in line with KPIs and make recommendations based on survey findings. It is essential that you have a Diploma in Surveying, Property and Maintenance Level 3 and are a member of a relevant professional body e.g. RICS or CIOB. Please review the full role profile and Behaviours & Mandatory Accountabilities on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Wednesday 8th April 2026 at midnight. Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Do you want to be part of a revolution in Youth Justice? Are you passionate about working with children who are on remand or sentenced? Do you have a gift for balancing kindness with structure? If you said yes to any of the above, then we have an opportunity for you like no other! Following a period of internal building works coupled with a comprehensive learning review with all our staff over our therapeutic processes and what we have learnt so far on this revolutionary journey; we are offering a hugely exciting opportunity for people with relevant personal and professional experience to come and join our growing team of Restore Practitioners. This will be an amazing opportunity for those with the correct skillset to come and work with our new cohort of students. As a Restore Practitioner, you will join our key frontline residential department as well as being part of the wider Oasis Restore team dedicated to nurturing children from challenging backgrounds. You will be guiding them toward positive futures in the UK's first Secure Academy Trust to educate children in custody. The school is all year-round, offering 24/7 integrated and therapeutically informed education, health and social care, which means you will be working shift patterns. Oasis Restore represents a revolution in youth justice: an opportunity for children within the criminal justice system to experience a restorative environment that creates the potential for them to thrive both now and for the future. Restore Practitioners will build and model healthy and trusting relationships with children that enable them to feel safe, learn and reach their full potential. Our Academy Oasis Restore is the country's first secure school that is a proof-of-concept policy initiative funded by the Ministry of Justice (MoJ). Oasis Restore's mission is to transform the life chances of children aged 12-18 years in the criminal justice system through delivering psychologically informed, integrated practice that centres on trusted, safe relationships between staff and children. Oasis Restore is a learning community that embeds hope, stability, and opportunity for children beyond the secure school. To read more about us please visit our website . The role and what we are looking for: This isn't just any role-it's an ever-evolving, hands-on position where you'll create a safe, home-like environment in a custodial setting. You'll be responsible for fostering self-esteem, teaching life skills, setting boundaries, and introducing children to new interests and experiences. A therapeutic approach is essential, as you'll help our youth navigate their journeys with compassion, structure, and resilience. As our student numbers increase Restore Practitioners will work across each of the 12 residential flats at Oasis Restore, taking primary responsibility for the children living in this flat and working within an inter-disciplinary team around each child. You will work within a team which includes experienced social care managers and therapists as well as working with teaching staff to support the children's engagement in education and wider school activities. You will play an active role in the school's enrichment programme, delivering sessions which promote the development of the whole child. In addition to delivering and supporting enrichment programs, you'll ensure our safeguarding standards are rigorously upheld and keep our systems updated. Your attention to these protocols will play a crucial role in keeping our children safe and supported. At Oasis Restore we provide extensive training, but we also welcome your unique perspective and flair.You will be passionate about making a difference to the children's lives, empathetic in your approach to them and to your colleagues, patient, hopeful, forgiving, and able to behave with a curious mindset in your approach. You will have integrity, respect for others and their different life experiences and backgrounds and will understand and be able to maintain professional relationships and boundaries and have an unwavering commitment to child safeguarding. Your experience, combined with our guidance, will empower you to make a genuine impact. If you're ready for a challenging yet deeply fulfilling role, we'd love to hear from you. Join us as a Restore Practitioner and be part of something truly transformative. Our offer to you As a relatively new established subsidiary of the Oasis Charitable Trust, you will enjoy the benefit of being part of a national organisation that aims to support all staff to reach their full potential and a once in a lifetime opportunity to create, develop and grow a new collaborative and innovative values-based organisation. As well as this you will also benefit from the following opportunities: A mixture of one to one and group reflective practise, coaching & regular line management/supervision sessions Experience an Appraisal policy that decouples pay and performance. An elected staff forum to listen to, and act on staff feedback. We have recently recognised Unison to collectively bargain on behalf of all our non-teaching and non-leadership staff Access to the Local Government Pensions Scheme (a competitive, defined benefit pension scheme) Access to a funded cash plan health scheme Access to an EAP service 33 days annual leave including bank holidays, rising to 35 days after two years. Subject to meeting basic eligibility criteria, be entitled to up to 8 weeks full-pay and 18 weeks half-pay paid maternity/adoption/shared parental leave (based broadly on the NHS Employers scheme). Subject to meeting basic eligibility criteria be entitled to up to 3 weeks fully paid paternity leave. Paid time off to attend antenatal appointments (those staff who are either pregnant or whose partner is pregnant) Have a structured and bespoke induction training plan plus a training offer bespoke to our context leading to a level 3 qualification in the therapeutic care of adolescents. Comprehensive PRICE (Protecting Rights In a Caring Environment) training (front line roles only) Supportive sick leave pay (based broadly on the length of service framework in the national 'Green Book' framework) from Day 1 of employment. Up to 5 days discretionary paid compassionate/emergency/general leave plus further discretionary unpaid leave Up to 4 weeks paid parental bereavement leave plus up to 5 days paid bereavement leave for the death of other specified close relatives. Blue Light Card (subject to meeting their eligibility criteria) Expenses and travel costs incurred as part of the working day (as appropriate, not including travel to work) Access to free car parking, season Ticket Loans, Specsavers eye care vouchers and a cycle to work scheme (subject to meeting their eligibility criteria). Do you dare to care? Are you ready to make a lasting difference and want a truly unique role? What are you waiting for? Apply today! Make sure you download and complete our 'Application Form' including the voluntary 'Equal opportunities form ' and submit both documents to today . If you would like some more information or to have an informal conversation with someone, please contact us at . Safeguarding and Pre-Employment Checks We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant and rigorous employment checks including references and right to work checks. It is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children. This post is also covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role. Equality, Diversity, and Inclusion at Oasis Restore We recognise that our team is strengthened by the knowledge, experience and insights people from a wide range of backgrounds can bring. These beliefs and values are underpinned by decades of work and experience that Oasis has had in a wide range of sectors including education, housing and youth-work supported further by a wide range of independent research and studies elsewhere which evidence that creating teams with diverse experience and perspectives, and encouraging healthy debate, reduces the risk of 'blind spots' that often form barriers to success. Oasis Restore aim is to attract and retain the very best diverse talent and role models to help create an innovative, caring and extraordinary working environment for our staff, that enables us to deliver exceptional, caring and psychologically informed learning experience for our students. We would therefore like to encourage applications from people with varied skillsets, life experiences, and from different backgrounds and sectors to help shape Oasis Restore. If you can demonstrate some of the criteria and believe you have what it takes, then we'd love to hear from you. Given the nature of our work we also welcome applications from candidates with the following lived experience: Experience of working successfully with vulnerable children who sometimes have multiple and complex needs. . click apply for full job details

Project administrator job for 18months working in Sevenoaks paying up to £35,000 plus benefits. Your new company You will be working for a progressive and well-respected 'not-for-profit' organisation in the area. Your new role You will be supporting busy project managers run their programmes and projects. You will be delivering project research, documentation, and also be providing direct support to project managers. You will have excellent communication skills and be involved in liaising with project managers and their teams, gaining a comprehensive understanding of all projects to ensure your administrative and project support enables them to make informed decisions. What you'll need to succeed You will have excellent communication skills and have previous experience of supporting projects, project teams or events and event management. You will have worked within a project environment and understand that all projects have a life cycle and have experience of understanding and following this lifecycle with dashboard management, monthly reporting etc. You will have experience of using Microsoft Office 365 and possibly have experience of working for a 'Not for Profit' ie Housing association or charity or local council. What you'll get in return You will have excellent company benefits for the full 18 months that you will be at this organisation. There is always the potential this role might develop to be a permanent post. Benefits include excellent annual leave, pension, free parking and many more benefits - full list on application What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #