19 jobs found

Customer Service Coordinator - Maternity Cover - North Midlands Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally. We are looking for a Customer Service professional within the new house building industry to join our North Midlands region, on a 12 months maternity cover contract. In this role you will - Monitor and manage both your personal email inbox and the shared Customer Service department inbox Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails Track customer issues and update all records to ensure accurate and timely reporting Coordinate and schedule diaries for Customer Service Operatives Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site Process purchase orders, invoices, and manage any contra-charging requirements Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process Address and escalate unresolved or unsatisfactory customer issue resolutions Ensure the out-of-hours service and associated reporting run efficiently Maintain complaint logs and provide weekly updates to senior management Acknowledge and respond to customer complaints within agreed SLAs Maintain surveys, reports, and documentation received from contractors and external bodies Uphold a professional standard when dealing with internal teams, external partners, and customers About you - Experience in a similar role within a housebuilding organisation is desirable Qualified by experience Strong organisational abilities with the capacity to prioritise workload effectively Able to work independently and collaboratively as part of a team Excellent written and verbal communication skills Ability to work well under pressure in a fast-paced environment Initiative-driven, with strong problem-solving skills Highly motivated and an excellent communicator Professional, reliable, and committed to delivering exceptional customer service We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify. Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion

Job Title: Client Services Coordinator Maternity Cover (6 Months) Department: Client Services Reports To: Client Services Account Manager Contract Type: Fixed Term 6 Months, could be permanent for the right person Salary: £25,000 £30,000 per annum (depending on experience) Job Purpose To provide quotations and deliver excellent customer service to both new and existing clients. The role will support the management of key client accounts, help develop and expand client revenues, and ensure a seamless customer experience from initial enquiry through to delivery, installation, and aftercare. Key Responsibilities and Accountabilities Client Services & Account Management Act as a key point of contact for clients, managing relationships from initial enquiry through to project completion. Raise accurate quotations and client proposals in line with customer requirements. Maintain excellent client relationships and proactively build, develop, and grow business relationships vital to the success of projects and the company. Manage and respond efficiently to a high volume of client emails and communications. Escalate and resolve client concerns in a professional and timely manner. Project & Order Coordination Liaise with clients throughout the project lifecycle, including chasing quotations, issuing order acknowledgements, and booking deliveries. Coordinate with landlords and letting agents to arrange deliveries and installations. Liaise with suppliers to book subcontract work as required. Work closely with the operations team to ensure sufficient stock, product availability, and operational capacity before committing to installations. Ensure all works are signed off as complete and that project documentation is accurately maintained. Administration & Systems Process proforma invoices, sales orders, and final invoices using Sage 200. Maintain and update spreadsheets relating to quotations, delivery schedules, and invoicing. Ensure accurate records are kept for all project works, including snags, damages, and variations, to protect the company commercially. Ensure all project documentation is filed correctly using the appropriate directory structure and processes. General Duties Build knowledge and understanding of the company s products and services. Attend site visits where required. Support the Client Services Manager and assist other teams or departments as necessary. Carry out any reasonable tasks requested by your line manager. Comply with all company policies and procedures at all times. Health, Safety & Information Security The post holder must: Comply with all health and safety regulations, company procedures, and accepted safe working practices. Report any health and safety issues or concerns to a manager immediately. Adhere to information security policies and best practices in line with ISO 9001, 14001, 45001, and 27001 standards. Report any information security incidents through the established reporting procedures or to a manager. Skills, Knowledge & Qualifications Essential Excellent communication and presentation skills. Strong attention to detail. Ability to multitask, prioritise, and manage time effectively. Good organisational skills. Ability to work both independently and as part of a team. Competent in using Sage 200. Full UK driving licence (site visits may be required). Desirable Ability to present basic mood boards for customer proposals. Previous experience in a client services, account management, or project coordination role. What We Can Offer Competitive basic salary (£25,000 £30,000 per annum) 25 days annual leave plus bank holidays Competitive benefits package Sponsored subscriptions and professional memberships Continual professional and occupational training and development A friendly and supportive working environment Additional Information This job description is intended as a general guide to the duties of the role. Flexibility is required to ensure that the needs of the business are met.

Marketing Assistant Fixed Term Contract Location: Shrewsbury, SY1 2EL Office Based Salary: Starting circa £28,000 (depending on experience) Contract: Full Time, 12 month Fixed Term Contract Hours: Monday Friday 8.45am-5.00pm (36.25 hours per week) with an unpaid break of 1 hour for lunch. Benefits: • Starting salary circa £28,000 (depending on experience). • Full-time holiday entitlement starting at 23 days per year pro-rata, plus the bank and public holidays, increasing with service. • Generous pension scheme (employer 10% and employee 3% contribution) with life assurance up to 10 x salary (after 3 months service). • Company sick pay (after 6 months' service) and paid time off for most medical and dental appointments. • Company shares scheme (subject to certain qualifying conditions). • Discretionary company bonus scheme (subject to certain qualifying conditions). • Healthcare cashback plan including an Employee Assistance Programme (24/7 telephone helpline) (discretionary and after 3 months service). • Free private on-site parking. • Free refreshments. • Free fruit. Company Profile: With an illustrious history dating back to the 19th century, Paterson Enterprises Ltd is a family-owned company comprising three businesses operating within the leisure and lubricants sectors. The company currently employs 245 employees and our head office is based in the centre of Shrewsbury. Morris Leisure Morris Leisure is a family-owned business comprising of seven holiday home and touring caravan parks in Shropshire, Herefordshire and North Wales. Morris Leisure is a trading division of Paterson Enterprises Limited. The Role: We are looking for an experienced Marketing Assistant to join our team on a fixed-term basis to provide maternity cover. It is anticipated that the fixed term will be for approximately 12 months. This is an exciting time to be joining Morris Leisure due to our strategic growth plans and ongoing investment in digital marketing. Reporting to the Marketing & Business Manager, you will assist with the marketing activities for the Morris Leisure division to support sales growth. With continuous investment in our digital marketing presence, strategic communication channels and omnichannel sales routes to drive bookings and holiday home sales, this varied role will include both digital as well as traditional marketing activities. The role will also involve working with the wider Paterson Enterprises Group Marketing team and external agencies to design and produce creative content, including copy, imagery and video, to support campaigns on the website and other digital channels. Other important elements of the role include social media advertising and email marketing as well as assisting with the production and management of marketing materials, PR and third-party advertising. Our ideal candidate will have marketing experience and be self-motivated with a flexible approach to the role, which is dynamic, challenging but very rewarding. Preferred Skills / Knowledge / Qualifications / Experience: • One year s experience in a similar marketing role is desirable. • Educated to degree level, ideally a marketing or another relevant discipline, would be desirable. • Excellent written and verbal communication skills. • Working knowledge of digital communications and social media channels. • Self-motivated, personable, creative, adaptable and flexible with a can-do attitude. • Desire to learn and use best practices in traditional and digital marketing. • Membership of / or qualifications achieved via the Chartered Institute of Marketing would be advantageous but not essential. • Working knowledge of Microsoft Office applications. Please note, it is our policy to verify all relevant qualifications. If selected for interview you will be required to provide proof of your qualifications. Key Terms & Conditions • This is a full-time, fixed-term office-based position at our offices in Shrewsbury, Shropshire. • Normal hours of work are 8.45am to 5.00pm, Monday to Friday (36.25 hours per week) with an unpaid break of 1 hour for lunch. • As this role includes UK travel you must have and maintain a valid driving licence. • You will be required to regularly visit the caravan holiday home and touring parks in Shropshire, Herefordshire and North Wales. • Notice period after successful completion of 3-month probationary period will be 4 weeks. Please use the relevant job board apply link (details can be provided) and attach your curriculum vitae (CV) and a covering letter/note . You must demonstrate in your letter how your skills and experience match the role requirements. Please use the information supplied in this role profile as a guide. Paterson Enterprises Limited is committed to treating everyone who works for the company fairly, openly, honestly and with dignity and respect at all times. We seek to ensure equality of opportunity in all areas of employment, including the recruitment and selection process, with the selection of employees based solely on merit. No Agencies please!

Charity People is delighted to be partnering with a national health charity to recruit a part time Communications and Digital Manager . Contract: Permanent, part time role working four days per week, with flexibility to split hours over four or five days Salary: £40,000 full time equivalent (£32,000 per annum for four days per week) Location: Hybrid role between home and London office, with ideally two days per week (Monday and Wednesday) in the office at Holborn Closing date for applications: 9am on Friday 13th February Interviews: Interviews will be held in person on Wednesday 25th February As the UK's leading dedicated funder of neurological research, this charity helps drive breakthroughs that transform lives. Since 1971 the charity has invested over £58 million in pioneering research to improve understanding, diagnosis, and treatment of neurological conditions, enabling people affected to live better, longer lives. With a focused commitment on three critical and underfunded areas - brain tumours , brain and spinal cord injury , and headache and facial pain - the organisation plays a vital role in addressing some of the greatest unmet needs in neuroscience today. You'll work within a small, dedicated and talented team and will play a central role in shaping how the charity tells its story; leading the development of high-quality, impact led content that brings research and lived experience together to build support loyalty and increase public engagement and understanding. The role has real scope for impact and innovation and will work closely with colleagues from across the charity, including the CEO, to build on strong foundations. Core responsibilities within the role will include: Lead all digital communications, including website, social media and online campaigns Manage and create content for the website, overseeing written, visual and video Develop and deliver a planned schedule of communications activity across all channels. Develop and maintain a compelling library of supporter stories (written, film and imagery), ensuring appropriate permissions and coverage across key research areas Work with colleagues to source, craft and share stories that demonstrate impact and inspire support Collaborate with colleagues to translate funded research into clear, engaging stories that show how science changes lives Work closely with the fundraising team to optimise digital communications Engage with and respond to the organisation's online community in a timely, supportive and professional manner Ensure consistent use of brand, tone and values in line with brand guidelines Track and analyse digital performance using tools such as Google Analytics and income reports, using insight to continuously improve effectiveness Report on how communications activity drives engagement, enquiries, donations and pledges Manage relationships with third-party agencies where required, including briefing, objectives and evaluation Coordinate corporate communications such as the annual review and impact report We would love to see applications from candidates with the following skills and experience: Previous experience within a communications role within a charity or similar organisation Demonstrable experience of leading on storytelling, narrative development or content creation that has driven engagement or fundraising outcomes, with the ability to identify the emotional heart of a story and shape it appropriately for different audiences and channels Experience planning and delivering social media content using a structured schedule Experience developing e-communications to build loyalty and engagement Experience managing website content Understanding of online community management and supporter engagement Confidence using analytics tools to measure and report on digital performance Excellent interpersonal skills and ability to build positive relationships with diverse audiences Emotional intelligence and sensitivity when engaging with people affected by medical conditions Understanding of how to use video and film across digital channels High level of attention to detail and accuracy Familiarity with CMS platforms, social media channels (e.g. Instagram, Facebook) and e-marketing tools (e.g. Mailchimp, DotDigital) If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached at . Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Our client is a UK-based independent policy and research organisation focused on lifelong learning and better work. They re focused on the big questions. How do they help more people find work and build careers in a changing jobs market? How do they help people to be active and engaged citizens? How can more adults develop their skills over their lifetime?What s in it for you? 31 days holiday increasing to 33 days after 5 years' service, of which 3 are shutdown days in addition to public holidays Generous company pension scheme with 8% employer contribution Group Life Assurance 3 salary Hybrid working Flexible working practices Employee Development Scheme Retailer Discounts Enhanced occupational maternity, adoption, paternity and shared parental pay Enhanced occupational sick pay Eye care scheme Employee Assistance & Wellbeing Programme Gold award in Investors in People About the role This role within the external affairs team focuses on securing impact for our work by supporting the delivery of campaigns and events. This varied role involves providing coordination and administrative support to a flagship lifelong learning campaign; regional adult learning awards; and events, including in-person and online activity throughout the year.The ideal candidate will need experience of working in a busy administration or coordination role; excellent communication skills; the ability to build relationships with internal and external stakeholders at all levels; strong organisation skills; and the ability to work flexibly in a fast-paced environment.Duties and Responsibilities Campaigns Coordinate the delivery of the flagship lifelong learning campaign. This includes: working with the Head of Lifelong Learning to produce a comprehensive project plan; monitoring progress across team members to ensure work is delivered to time; undertaking administrative elements of campaign delivery; managing the nominations and selection process for the flagship campaign awards; monitoring the budget; and supporting relationships with sponsors, stakeholders and suppliers. Support the delivery of regional adult learning awards, including coordinating nominations and selection processes; undertaking administrative tasks; and working with the External Affairs Manager to manage relationships with clients and award winners. Events Support delivery of in-person and online events, including the annual employment and skills convention and the flagship campaign awards ceremony. This includes managing registrations, liaising with speakers and delegates, supporting delivery on the day, and helping manage relationships with sponsors and suppliers. Communications support (as needed) Support the external affairs team with communications tasks, such as website updates, drafting and preparing marketing emails and social media posts, distributing press releases, and other related activity. Other Undertake any other duties commensurate with the grade and level of responsibility for this post. About you Essential Excellent administration, organisation and planning skills Strong project coordination/management skills Excellent communication (oral and written) Proficient in MS Office Knowledge of, and commitment to, the organisation s charitable aims and purpose Proven experience in a coordination or administration role Proven ability to work under pressure, prioritise workloads, negotiate and meet deadlines Desirable Proficient in the use of CRM software Proficient in the use of email marketing and website editing software Basic design skills and familiarity with design software, such as Canva Experience of supporting the delivery of successful influencing campaigns Experience of planning and delivering events Additional information This organisation works across the UK. Its work in Wales is led by a Cardiff-based team, but all staff are required to follow the guidance set out in the organisation s Welsh language scheme when working in Wales.How to apply They value equality, diversity and inclusion, and welcome applications from different backgrounds. They are also committed to making reasonable adjustments for candidates who have accessibility requirements.If you possess the experience and attributes above and have a passion to support the delivery of their vision, then you could be the person they are seeking. Applications that include a CV and covering letter are welcomed through the link below.

Hours: Full Time Introduction This is an exciting time to join TMPW. The talent industry is evolving quickly, and our customers are looking for partners who can bring clarity, confidence and measurable impact across attraction, engagement and advisory. TMPW sits at the forefront of that change. As part of PeopleScout, we combine a strong heritage in talent advisory with progressive, evidence-led solutions across employer brand, media, content and customer success. Everything we do is driven by a genuine obsession with our customers' success. As a Client Manager, you will play a vital role in delivering that promise. You will own day-to-day client relationships, help deliver outstanding customer experiences, and build the commercial and consultative capability that supports long-term growth, both for our customers and for your own career in Customer Success. The Role In this role, you will take day-to-day ownership of a portfolio of client relationships, working closely with a Client Relationship Director and internal specialist teams to ensure clients feel supported, understood and confident in the value TMPW delivers across the full candidate journey. You will build trusted, professional relationships by developing a strong understanding of each client's goals, priorities and challenges. This insight will enable you to manage expectations effectively, identify issues early, and bring forward-thinking ideas that help grow client partnerships. You will coordinate client meetings, reviews and follow-up actions, ensuring communication is clear and progress is visible at all times. Alongside this, you will actively track customer health, engagement and satisfaction, supporting the effective management of client portfolios. Commercial ownership and growth This role offers meaningful exposure to commercial responsibility and is a key foundation for future Customer Success leadership. You will be accountable for revenue and GP tracking across your portfolio, ensuring accurate invoicing and strong commercial hygiene. You will support value-led commercial conversations by helping scope briefs, gather information and prepare proposals, while also identifying opportunities to expand scope or introduce additional services. You will build and maintain new business pipelines, reporting on progress monthly, and you will learn to apply structured commercial frameworks that build confidence in consultative, value-based discussions with customers. Coordination and quality Working closely with teams across creative, insight, media and delivery, you will help ensure work is delivered efficiently, consistently and to a high standard. You will coordinate activity to keep timelines, dependencies and expectations aligned, flagging risks or misalignment early and escalating where needed to protect client outcomes. You will also support the consistent application of repeatable and productised solutions, contributing ideas that improve ways of working, reduce friction and raise overall quality. Learning, development and growth This role is designed to build capability, confidence and future Customer Success leaders. You will develop a strong understanding of TMPW's services across the end-to-end candidate journey and build your commercial, consultative and customer-focused skills through coaching, feedback and structured learning. Curiosity is essential, and you will be encouraged to stay close to developments in talent acquisition, employer branding, media and technology, using feedback to continuously improve your impact. What it is like to work here TMPW is a collaborative, ambitious and fast-moving agency. We care deeply about quality, relationships and outcomes. People here work closely across disciplines to deliver joined-up solutions, move with pace and clarity, and take pride in detail and consistency. We support one another to grow and learn, and we care about doing the right thing for our customers. If you enjoy working with smart, grounded people who are serious about their craft but human in how they show up, you will feel at home. Who we're looking for You will bring significant experience in communications and or recruitment, including exposure to media channels, social media and digital solutions. You will either have a good understanding of the end-to-end candidate journey or the curiosity and pace to learn it quickly. You will have consultative customer relationship experience or strong potential to develop in this area, alongside strong organisation, communication and stakeholder management skills. A customer-first mindset, attention to detail and pride in quality delivery are essential. Experience in assessment, candidate management, RPO environments, early careers and or experienced hire is advantageous but not essential. A degree or equivalent qualification is desirable. In return, you will receive: A role with genuine responsibility and visibility, with clear development pathways Coaching, structured learning and development support Competitive holiday allowance, pension and wellbeing benefits The chance to build your career in an agency that is shaping the future of talent advisory and customer success What's in it for me? As a TMPW employee, you're set to gain so much from being part of our team, including: Potential to earn extra cash through our employee recognition scheme or our performance driven quarterly and annual bonus programmes Time off to rest, recover or conquer items on the bucket list through our 27 days holiday (+ 8 bank holidays, pro rata for part time staff) and our holiday purchase benefit Great company paid benefits including private medical insurance , health cash plan, life assurance, company pension and access to an Employee Assistance Programme Look after your health and get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym A strong care for the community and planet with opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme Development plans with customised learning solutions, including tuition reimbursement and degree sponsorship A group of diverse, passionate people to socialise and build your career with If you're still reading then you are definitely a fit for us available to people managers & senior professional roles About us TMPW is an industry award winner and leader in the development of best-in-class recruitment outsourcing and talent consultancy. Annually, we attract hundreds of thousands of people for our client organisations from nurses to lecturers, from engineers to hotel cleaners. What sets us apart is our talent advisory heritage, this enables us to reframe, evaluate and assess how organisation and application behaviour can be modified and improved to deliver the very best talent for our clients. We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Next steps / Call to action If this sounds like you, we would love to hear from you. Click the apply button, and start your application today!

Events Operations Manager (Maternity Cover) Salary £35,000 - £37,000 per annum plus benefits 12 Months fixed term contract, Full Time Location: Rhodes House in central Oxford, hybrid working We have a fantastic opportunity for an Events and Operations Manager to join the Rhodes Trust. About the Rhodes Trust The Rhodes Trust is an educational charity which offers Rhodes Scholarships to exceptional students from around the world to come and study at the University of Oxford. Our mission is to build a better world through global fellowship programmes that develop and connect compassionate, innovative, and public-spirited people committed to solving humanity s challenges. In recent years, we have also partnered with several other remarkable organisations to create the Mandela Rhodes Foundation, Atlantic Institute, Schmidt Science Fellows, RISE and Oxford Next Horizons. To learn more about our vision visit The Vision of Rhodes Trust The role The Events and Operations Manager is responsible for delivering operational and logistical excellence in the delivery of internal Rhodes Trust Programmes and external commercial Rhodes House Ltd events. The successful candidate will encourage cooperation across departments at Rhodes House who will work collaboratively to ensure the successful delivery of events. The post holder will also support the development and acquisition of clients for the Rhodes House Ltd events, ensuring achievement of revenue targets to contribute to the Rhodes Trust. The Events and Operations Manager will operate predominantly on-site at Rhodes House. Essential skills, experience and qualifications: Experience in event planning and operational delivery An in depth understanding of what is required for a successful event and experience in guiding the client to their perfect event. Excellent team player with a positive attitude whiles also being able to act independently. Ability to build strong working relationship with immediate colleagues. Proactively focused and organised with good attention to minute details. Ability to meet varying deadlines. Excellent time management and prioritisation skills Excellent written and verbal communications skills Excellent software skills, including proven experience with Microsoft packages (Word, Excel, PowerPoint and Outlook) and database entry A deep commitment to the values, ethos and mission of the Rhodes Trust. Role modelling the Trust s organisational values of commitment, inclusion, belonging, growth and innovation. Carrying out any other duties relevant to the role, as requested. Desirable skills and experience: Experience using event temple (event management software) and mews (accommodation management software) Experience working in both academic and commercial venues. Benefits of working here We are a global organisation and we use our deep connections across the world to bring together people of different backgrounds and viewpoints. We encourage our staff to challenge each other s thinking and generate new ideas. 30 days annual leave (pro rata) plus 8 bank holidays Competitive pension scheme Generous family leave schemes Private health insurance Employee Assistance Programme Personal development opportunities Additional benefits, such as free access to the University's gardens, parks, libraries and museums, and University staff discounts in shops across Oxford. Cycle to work scheme Electric car scheme If you would like to find out more, please click apply to view the full job description and to find the link to apply. Please send us your CV and a covering letter. Please note, this advert will close on 18 February 2026. If you have any issues with submitting your application, please email the Recruitment team. The Rhodes Trust is an equal opportunity employer. We warmly welcome applications from talented people of diverse backgrounds and appoint without regard to age, disability, gender, gender identity, gender reassignment, sexual orientation, pregnancy or maternity, parental status, marital or civil partner status, race, colour, ethnic or national origin, nationality, religion or belief.

Here at SYMCA, we're building a better-connected, greener, and fairer region. Our communications team plays a vital role in sharing that journey with the public - and we're looking for a creative leader to help us do it through compelling video and photography. About the role As Senior Digital Creative Content Manager, you'll be at the forefront of our digital-first communications strategy, producing high-quality visual content that showcases the Mayor's priorities, amplifies SYMCA's work, and engages communities across South Yorkshire. This is a hands-on, fast-paced role for a highly skilled visual storyteller. You'll lead the creation of engaging video and photographic content for social media and digital platforms, working closely with colleagues across SYMCA and our partner organisations. From concept to delivery, you'll manage the full production pipeline - storyboarding, filming, editing, and post-production - ensuring every piece of content is impactful, inclusive, and aligned with our strategic goals. What You'll Be Doing: Leading the production of video and photography content that elevates SYMCA's digital presence. Collaborating with internal teams and external partners to deliver visual content for campaigns, events, and announcements. Managing multiple shoots and projects, both in-house and on location, with technical excellence across lighting, sound, and editing. Developing creative treatments and storyboards that reflect SYMCA's brand and values. Briefing and managing third-party creatives and freelancers. Advising on visual content strategy and contributing to major communications workstreams. Supporting senior leaders, including the Mayor, with content that is clear, inclusive, and engaging. About you What we're looking for: Experienced in video direction, production, and editing for digital and social platforms. Skilled in using industry-standard equipment and software (Adobe Creative Suite, After Effects preferred). Creative and organised, with a strong eye for detail and visual storytelling. Familiar with local government and the role of communications in a public sector context. A confident communicator with strong people skills and experience working with senior stakeholders. Willing to work flexibly, including out-of-hours when needed. Benefits All colleagues have access to a Local Government Pension Scheme and the chance to be part of an organisation where you can really make a difference. Located in Sheffield City Centre, we are well-placed for transport links and encourage employees to take advantage of the active travel facilities. Work/life balance is extremely important to us here at SYMCA with our recognised family/friendly policies, genuine work flexibility, recognition, and shared success. In addition to the above, some of benefits include - Local Government Pension Scheme - A comprehensive and attractive pension scheme with the ability to be flexible in the number of contributions you pay in along with peace of mind from immediate life cover and terminal illness cover after 2 years. Continuous Employment - If you are currently employed by a Local Government employer, or any other employer under the Redundancy Modification Scheme, and do not have a break in service, your length of service can be transferred upon starting. This will apply to entitlement calculations including annual leave, maternity leave and enhanced sick pay. Enhanced Holiday Entitlement - From 28 to 36 days annual leave entitlement (depending on length of service) plus bank holidays. Pro-rata for part time colleagues. Annual Leave Purchase Scheme - The ability to purchase up to a further 15 days per year in additional to your normal annual leave Hybrid working - Our offices are a space where we come together and collaborate. Most of our roles are offered on a hybrid basis with the exception of some support roles being onsite full time. Please note, unless specified within the job advert, we cannot accommodate remote working contracts. Flexible Hours Scheme - Most roles within SYMCA work under the Flexi-Scheme which allows office-based employees' flexibility and discretion over their working hours. Under the scheme employees can accrue a defined amount of credit or debit of working hours, and to take time-off in the form of Flexi-Leave or banked Annual Leave. Rewarding You - Reducing everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway and Cycle-to-Work schemes. Training on the job - Support with upskilling skills through on-the-job training and qualifications. Professional Membership Fees - Where membership to Professional bodies is applicable to your role, SYMCA will reimburse your membership fees where applicable and following approval by Line Management.

Age UK is looking to hire an experienced Senior Marketing Manager to help grow our biggest income stream: Legacies . In the role, you will drive and deliver multi-channel legacy acquisition and supporter journey strategies, developing cross-sell opportunities across Age UK's warm and future audiences to increase legacy pledges to Age UK . You will lead a small team, oversee budgets, KPIs, and campaign performance. This is an exciting moment to join us: a new Income Generation Strategy puts Legacies clearly at the heart of our growth plans - and this role is critical to the success of how we imbed this across all our audiences and communications. Ensuring excellent supporter care and efficient legacy enquiry management will be key responsibilities, alongside managing key stakeholder, agency, and supplier relationships. You will collaborate with other internal teams to help enhance supporter engagement whilst maintaining Age UK brand values and ensuring compliance with relevant regulations (Fundraising Regulator, ICO, DMA, Charity Commission etc). Join us to make a meaningful difference whilst managing a high-profile programme that powers Age UK's vital work with older people across the UK - helping change how we age today and in the future. For a more extensive list of responsibilities, please review the job description below. This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill). You would be expected to attend the office once a week (currently Thursdays), when our whole Fundraising division attend the office. From time to time, you may be required to attend on other days too, e.g. critical meetings with agencies and key internal colleagues. Travel costs to the London office are not covered by the charity. Must haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P Experience Demonstrable and significant success in strategic planning and implementation of effective Legacy marketing programmes, including robust financial management and implementation of new legacy marketing products and channels. A, I, P Demonstrable and significant experiences driving multi-channel direct marketing acquisition campaigns and supporter retention programmes for mass public fundraising audiences. A, I, P Experience of line management, performance management and inspiring high-performing teams by setting a strong team culture. A, I Experience of negotiation and managing contracts and agencies. A, I Experience commissioning, and interpreting data across a variety of media (DRTV, print and digital) to report on performance of DM campaigns and to inform planning and continuous learning. A, T Proven experience prioritising and working on multiple projects concurrently with multiple internal and external stakeholders, ensuring they are delivered on time and within budget. A, I Skills and Knowledge A self-starter who can spot solutions and tenaciously seize opportunities. A, I Numerate with strong ability to analyse and interpret results and translating this analysis into action. A, T Proficient in MS Office applications particularly PowerPoint, Word, and Excel and in using databases for reporting and data strategies. A, P Excellent knowledge of the legacy giving and mass fundraising landscape in the UK. I The ability and credibility to communicate, influence and collaborate with people at all levels. A, I Great to haves: The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P Skills and Knowledge An IDM diploma or an alternative recognised marketing qualification is desirable. A A genuine passion and interest in the work of Age UK and creating a world where every older person feels included and valued. I What we offer in return Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme Wellbeing days 2 paid days per year (pro rata for our part-time colleagues) Excellent pension scheme, life assurance, Bupa health cashback plan and EAP Car Benefit scheme, Cycle to Work scheme Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. Blue Light Card scheme You Did It Awards recognition awards from £100-250. Additional Information This is a London-hybrid position with colleagues in the Fundraising Division required to attend Age UK's the London office at least once a week, currently Thursdays when all the Fundraising Division is in. From time to time, you may be required to attend on other days too e.g. for critical meetings with agencies, Age UK supporters and service-users and key internal colleagues. Supporting statements and anonymisation Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected. Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Job Title: Office Support Assistant Team: Fundraising, Communications, Retail & Reception Reporting to Director of Fundraising, Communications, Retail Hours: 30 hours per week Period: Permanent Contract Salary: £28000.00 Pro rata'd to 4 days a week Full time, permanent contract, 4 days a week, 30 hours per week, 7.5 hrs per day, paying £28000.00 per annum (pro rata'd to 4 days a week). Fully office based role. Are you looking for all round experience to work in a dynamic team in a Global Charity? An opportunity awaits the right candidate who can multi task to work in income processing, fundraising, digital/social media work and database use. Mothers Union has 4 million members in 83 countries and our members have been empowering communities to combat poverty, speak up for social justice and improve wellbeing of those around them for more than 145 years. Family and community are at the heart of all we do, ensuring any change is relevant and lasting. We are proud that through our 4 million members acting as volunteers we are able to understand and support in the region of 1 million people each year, giving them the skills and knowledge to transform their own lives for the better. The Fundraising, Communications, Retail Team & Reception The Team is responsible for fundraising for the charitable work of Mothers Union and for communicating our work internally and externally in various formats and media platforms, resourcing dioceses, building membership, and providing a first point of contact for all callers and visitors to Mothers Union. The Role The successful candidate will primarily work with the Fundraising, Communications, Retail Team and perform Reception duties. This role is a permanent Contract, 4 days a week . The role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available. Who we are looking for: We re looking for someone with great people and customer service skills, as well as drive, initiative and determination. You ll be diligent with details and accuracy, and have a dynamic approach to your work. You will be a natural problem solver and a multi tasker always looking to improve. Main Responsibilities Reception Duties Ensure a high levels of customer service is always maintained. To ensure reception area is well-maintained, tidy and presentable at all times. Call handling and redirection. Greeting visitors; providing face to face information and signposting. Greeting conference delegates; ensuring they are signed in, have relevant security badges, and information regarding allocation of meeting rooms and their location. To update the meeting rooms presentation notices and door signs as necessary. To liaise with the Conference & Facilities team to arrange any on-the-spot meeting room requests or other enquiries. To receive visitors of Mary Sumner House tenants and informing the relevant tenant of visitor s arrival. Ensure all visitors observe the necessary security and health & safety procedures, including the visitors log. Maintain building security by following safety procedures and controlling access via the reception desk. Receive, sort and distribute post/deliveries. Organise the mailing out of letters and parcels as required. To assist the Conference & House Co-ordinator and Conference Facilities Technician when needed. In the absence of the Conference & House Co-ordinator, to cover the bookings and administration of meeting rooms, liaise with the facilities team to ensure meeting rooms are set up as required and refreshments and a/v equipment are in place and operational. To provide general administrative and coordination support related to the building and teams across the organisation. Membership/Supporter Care and Income Processing Be the first point of contact for retailby phone, letter or email and responding to these in a timely manner. Ensure high levels of customer service are always maintained. To acknowledge all fundraising income received from various sources (cheques, cash, online giving). To provide retail external fulfilment providers with information and support required to enable them to meet their fulfilment KPI of 1 to 3 working days, reporting any issues to the retail manager. To carry out retail administration duties including but not limited to the processing of all information relating to the organisational finance system. Fundraising, Data and Database Support with the administration, booking, planning and delivery of income generating events. Produce materials to support community fundraising activity in line with agreed appeals and events. To work alongside the Database Manager to maintain the data architecture and quality of the database at all times. General To manage the bookings diary for Mothers Union s displays and banners. Provide administrative support to the Director of Fundraising, Communications and Retail around team meetings. To actively be involved in any projects undertaken by the team and contribute as required or directed by the Director of Fundraising, Communications and Retail. To contribute to team meetings and organisational priorities. To provide general administrative and coordination support related to the building and teams across the organisation. Skills & Experience Experience of working within an office or customer service environment is essential. Experience of working with Excel is essential. Working within the Charity sector is desirable. Pleasant and efficient telephone manner. Ability to interact in a friendly and Personable manner with external clients, tenants and staff. Experience of working at a reception will be an advantage. Knowledge/experience of working in a conference facility and advantage. Good computer skills and of MS Office software, MS Outlook, Teams and Zoom. GCSE or equivalent passes in English and Mathematics. Personal Attributes Ability to work largely self-directed and use initiative. Excellent interpersonal skills - ability to communicate efficiently, confidently and sensitively to a wide range of people both verbally & written. Good organizational skills proven ability to effectively prioritise workloads and meet deadlines. Team player, flexible, enthusiastic. Reliable and punctual. An excellent team player. Prioritisation and time management. Able to demonstrate an understanding of the core values of the Mothers' Union. Work Location This role is based at our head office in Central London. Since this is a 100% office based role, no home working option is available. Benefits 25 days of annual leave (full time) plus up to 4 days of leave (full time) given at the discretion of Mothers Union. Employer pension contribution of 6.5%. Enhanced maternity, paternity and adoption pay. Two volunteering days per calendar year. One away day per calendar year. Enhanced sick pay. Bereavement leave & Compassionate leave Season ticket loan. Cycle to work scheme. Employee assistance programme. Eye care voucher and an allowance towards glasses. How to Apply If you are interested in this position, please apply by sending your CV and a Cover. The Cover Letter should clearly outline how your skills match the main responsibilities of the role. Please note only applications with a cover letter, alongside a CV, will be considered. Application Deadline The closing date for applications is 22 October 2025 . Due to the number of applications we may receive, we will not be able to individually respond to each applicant. Kindly note, we will only be getting in touch with the applicants shortlisted for an interview. We aim to get in touch with the shortlisted candidates after the application deadline. We will start interviewing suitable candidates as we go along and reserve the right to close the advert before the deadline in the event we select a suitable candidate. Equal Opportunity Mothers Union is an Equal Opportunity Employer. We celebrate diversity and are committed to create an inclusive environment for all employees.

The Science Communications Manager leads an expert team that inspires and informs the public, donors and researchers about dementia research, the progress being made, wider developments in the field and the impact of Alzheimer s Research UK (ARUK) funding. With much of the charity s fundraising propositions centring around our research portfolio, this role and the team it leads, are the keystone that unites our research output and fundraising approaches. This means working closely with our Philanthropy and Gifts in Wills teams to create impactful research content, as well as supporting engagement activities. This means you will be an effective and inspiring communicator, creating and landing content covering ARUK research, impact and commentary across multiple communications channels and audiences. The postholder plays a vital role in helping tell the story and scientific narrative of ARUK to a variety of audiences, cementing the charity s role as a leading authority on dementia research in the UK and globally. They also help to create a clear, creative, and compelling case for the need for research and the progress being made towards finding a cure. You will also be expected to engage in broader communications and events work both within the team and beyond it. This is a challenging, creative and busy role, but one that oversees a function that is absolutely critical to ARUK and its mission. This is a 12 month fixed term contract, or on return of the substantive postholder, to cover a period of maternity leave. Key Responsibilities: Work with both the Senior Science Communications Manager and the Head of Communications, as well as colleagues in the Research team to plan and implement inspirational science communications programmes and initiatives that support the delivery of the charity s 10-year strategy. Lead and develop a team of two Officers, working closely across the wider science communications team. Develop and maintain a first-rate working knowledge of the dementia research field, including ARUK s portfolio, strategy, impact and history, and act as one of the go-to people for the latest information and insight in dementia research and able to communicate this effectively. Ensure the team develops and maintains relationships with a wide network of experts from across the dementia research field, including through attending research conferences and representing ARUK. Work closely with the Research team and wider Sci Comms team to develop and implement communications plans for dementia research stories both ARUK-funded and responding to other stories in the news. Responsible for regular out-of-hours science sign off, alongside the wider science communications management team (organised through an on-call rota, and occasional ad hoc). Supporting the Philanthropy and Gifts in Wills teams by ensuring progress reports are delivered on time and have met the required brief, producing other engaging research content when needed Oversee the charity s work to engage researchers, growing the field, sharing best practice, and coordinating events and development opportunities to ensure the UK remains a world-class place to conduct dementia research. Develop and maintain high-level narrative documents that make the case for research and the work of ARUK, and devise and develop innovative and creative communications products and campaigns based on this narrative. Manage and evolve the News and Views sections of the ARUK website, ensuring engaging and up-to-date content, video and graphics, and monitoring the performance of digital content. Support the public-facing communications for our major research initiatives such as the Drug Discovery Alliance, Clinical Accelerator programme and other funding initiatives. Represent ARUK to a high level within key relationships and partnership projects. Manage multiple short- and long-term projects, working with teams within the charity and key external stakeholders. Ensure activities comply with ARUK s branding and style guide. What we are looking for: Educated to Degree Level in life sciences or relevant experience. Experience of working with the media at a national level. Experience of developing multi-media communications including film content, infographics for a variety of audiences. Line management experience. Project management experience. Creating social media and digital content, such as blogs and website summaries; managing the progress reporting for a philanthropic audience and creating content for supporter and researcher newsletters. Ability to identify and develop creative and engaging public communications opportunities emanating from scientific research. Can lead and manage a team, taking on responsibility of their performance and helping career development. An eye for creativity and innovation in communications. Excellent organisational skills; the ability to manage a large number of tasks to multiple deadlines. Ability to communicate appropriately with people affected by dementia and their families. Excellent interpersonal and negotiation skills: can work collaboratively with and manage multiple stakeholders within and outside the organisation. First-rate editorial and writing skills, excellent journalistic and news sense. A confident and friendly manner; would feel at ease representing the charity to a range of audiences to a high level. Working with drive, flair, independence, intelligence and initiative. A passion for, and curiosity about, dementia research. Willingness and ability to travel in the UK and beyond, to work outside of regular office hours when needed. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary: Circa £44,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 19th October 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024 . click apply for full job details

Salary £38,000 - £40,000 per annum - subject to skills and experience Hours of work 37.5 hours a week over five days Base Hybrid working for the foreseeable future, with attendance in the office two days a week, including one day being a Thursday at our central office: Pears Building, Pond Street, London, NW3 2PP Other office days may be worked from our other sites at: Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL The role The philanthropy manager will report to the senior philanthropy manager. We are seeking a creative and driven philanthropy manager to join our team on a permanent basis. Working alongside members of the wider team, you will help deliver the best possible experience to some of the charity s most committed donors through a mixture of bespoke events, personalised communications, and recognition opportunities across our hospital sites. Specifically, this role will lead the team s efforts in securing four and five-figure gifts and stewarding donors with a gold-standard experience that ensures continued support for the Royal Free Charity. You will play an important role within our philanthropy & capital campaign team, helping to build relationships, and increase income, in a pivotal year for the charity. The role will offer significant scope for development, giving you the opportunity to grow your relationship-building, communication, and project management skills in a supportive, ambitious, and high-performing team. The team Our dynamic fundraising department generated £4.5m through donations in 2023/24, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals. Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives: Our philanthropy & campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on our forthcoming cancer campaign, and special events to support these activities. Our public fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our database and supporter care colleagues underpin and support the entire department. Organisation The Royal Free Charity stands at the threshold of its most important period of development. Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services. Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients experiences of care. The recruitment process To apply for this post please send your: CV (please include your last employer and dates of employment) Cover letter addressing how you meet the criteria set out in the job description and person specification, Please note, that applications submitted without a cover letter may not be considered for this role. Closing date for application: Monday 29 September 2025, 9 am First stage interview date: Wednesday 15 October 2025 Second stage interview date: Wednesday 22 October 2025 Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications. You must be eligible to work in the UK We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. As an equal opportunities employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect. Benefits: Core benefits 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees). A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we ll match your contribution up to 9%. A sick pay package that offers one month s full pay and one month s half pay in any 12-month period if you ve been with us for less than two years. This rises to two months full pay and two months half pay in any 12-month period after two years of continuous employment. Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone. A flexible working policy to support our employees work/life balance. Support for your financial wellbeing As a member of the Royal Free family, you ll be entitled to benefit from: Expert financial advice from our financial partner, the London Credit Union Savings on purchases with the Blue Light Card Our Death in Service benefit Support for your health and wellbeing Subsidised gym, pool and classes at our Rec Club in Hampstead Secure bicycle parking and shower facilities at our Hampstead site Fortnightly guided meditation Free massage therapy from our complementary therapy team Menopause peer support group Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Core Duties/Responsibilities The Pensions Systems Analyst is responsible for software configuration to internal and external clients. Key aspects of the role are to: Undertake an analysis of pension's requirements from an outline of user requirements, or from a more detailed feasibility study. Agree the scope of work when undertaking a pension's analysis task and to provide accurate estimates to the relevant Project Manager for the work to be included. Develop and maintain Pension Scheme calculations across a range of products. Analyse Clients Pension Scheme data and establish data cleanse and data migration specifications (inclusive of data mapping). Define, configure, test, implement and maintain specific pension's elements across the whole suite of the Company's software. Continuously develop a professional, technical and commercially aware approach. Requirements Definition Undertake analysis on new pensions projects and/or enhancements to existing projects. Analyse changes and enhancements to client's pensions schemes by taking a view of their impact on the company's software as installed for the client. Liaise with clients to define pension calculation related processes using company utilities and techniques. Analyse Clients Pension Scheme data and establish data cleanse and data migration specifications (inclusive of data mapping). Skills, Knowledge & Experience Skills & Knowledge Administration of DB and / or DC Pensions Schemes. Good working Knowledge of UK Pensions Legislation and/or Actuarial (part) qualified. Ability to perform scheme calculations manually (supported by appropriate tools). Technical/Software development aptitude & ability. Capability to understand Pencalc, Workbench applications and supporting Data Model / Migration Tools. Knowledge of SQL / Oracle preferred. Qualifications & Experience Relevant qualifications in the Pensions & Actuarial Industry desirable (e.g. Pensions Management Institute Certification). UML Certification via ITSQB/ISEB or OMG desirable but not essential. Experience in the Pensions Industry, either as a Scheme Administrator or Business Analyst experienced in capturing requirements for Pensions IT Projects. Demonstrable software development capability. Demonstrate commercial awareness & operational efficiencies/income generation in current role. Essential Qualities Be approachable and responsive to colleagues and users and have an open-minded and constructive approach to problem solving. Demonstrate effective and probing appraisal of situations. To consult with relevant parties in resolving issues. Be self-motivated, demonstrating tenacity and objectivity in problem solving to get the job done effectively. What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. Learning & Development - Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks